Techroutes WG3100 Series User manual

WG3100 series GSM VoIP Gateway
User Manual
Techroutes Network Pvt. Ltd
Address: 2nd Floor, Sun Tower, MG Road, Sukhrali , Gurgaon, Haryana
Emails: [e-mail], [email protected]
Website: www.techroutes.com

WG3100-Series GSM VoIP Gateway User Manual
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Table of Contents
1 Product Description.................................................................................................................... 6
1.1 Overview........................................................................................................................... 6
1.2 Scenario of Application................................................................................................... 6
1.3 Product Appearance ....................................................................................................... 7
1.3.1 Product Appearance of WG3100-VE............................................................... 7
1.3.2 Product Appearance of WG3100-VF................................................................ 8
1.3.3 Product appearance of WG3100-VG............................................................. 10
1.4 Functions and Features................................................................................................ 11
1.4.1 Protocols............................................................................................................. 11
1.4.2 System Function................................................................................................ 11
1.4.3 Industrial Standards Supported....................................................................... 12
1.4.4 General Hardware Specification.....................................................................13
2 Quick Installation.......................................................................................................................14
2.1 Attentions before Installation .......................................................................................14
2.2 Installation Procedures................................................................................................. 14
2.3 Network Connection......................................................................................................14
3 Basic Operation......................................................................................................................... 15
3.1 Feature Codes............................................................................................................... 15
3.2 Basic Operation .............................................................................................................15
3.2.1 Check IP address.............................................................................................. 15
3.2.2 Restore factory setting via IVR........................................................................15
3.2.3 Restore default IP and password.................................................................... 16
3.2.4 Restore factory setting...................................................................................... 16
3.3 Local Maintenance through Console Port.................................................................. 16
4 WEB Interface Configuration .................................................................................................. 18

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4.1 Access WG3100-VE unit.............................................................................................. 18
4.2 Parameters Configuration ............................................................................................19
4.3 System Information .......................................................................................................20
4.3.1 System Iinformation.......................................................................................... 20
4.3.2 Mobile Information............................................................................................. 21
4.3.3 SIP Information.................................................................................................. 23
4.4 Statistics.......................................................................................................................... 23
4.4.1 TCP/UDP............................................................................................................ 23
4.4.2 RTP......................................................................................................................24
4.4.3 SIP Call History..................................................................................................24
4.4.4 IP to GSM Call History...................................................................................... 25
4.4.5 CDR Report........................................................................................................26
4.4.6 Lock BCCH History...........................................................................................27
4.4.7 Current call status ............................................................................................. 28
4.4.8 GSM Event.........................................................................................................28
4.5 Network Configuration..................................................................................................28
4.5.1 Local Network....................................................................................................28
4.5.2 ARP.....................................................................................................................29
4.5.3 VPN Parameter..................................................................................................30
4.6 Security Center..............................................................................................................31
4.6.1 Access Rules .....................................................................................................31
4.7 Mobile Configuration..................................................................................................... 32
4.7.1 Basic Configuration........................................................................................... 32
4.7.2 Mobile Configuration......................................................................................... 35
4.7.3 Phone Number Config...................................................................................... 36
4.7.4 PIN Management...............................................................................................36
4.7.5 IMEI.....................................................................................................................37
4.7.6 Operator.............................................................................................................. 38

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4.7.7 Operator Configuration..................................................................................... 38
4.7.8 BCCH.................................................................................................................. 39
4.7.9 Call Forwarding.................................................................................................. 41
4.7.10 Call Waiting...................................................................................................... 42
4.7.11 Cloud Server.................................................................................................... 42
4.8 SMS and USSD.............................................................................................................44
4.8.1 SMS Send Overview......................................................................................... 44
4.8.2 SMS Send Limit Settings..................................................................................45
4.8.3 Send SMS...........................................................................................................45
4.8.4 SMS Outbox....................................................................................................... 46
4.8.5 SMS Inbox.......................................................................................................... 46
4.8.6 USSD ..................................................................................................................46
4.8.7 Email....................................................................................................................47
4.9 Call Configuration..........................................................................................................51
4.9.1 SIP Configuration.............................................................................................. 51
4.9.2 SIP Trunk Configuration................................................................................... 58
4.9.3 SIP Trunk Group................................................................................................59
4.9.4 Port Configuration .............................................................................................60
4.9.5 Port Group Configuration.................................................................................61
4.9.6 Digitmap.............................................................................................................. 62
4.9.7 IP->Tel Routing.................................................................................................. 64
4.9.8 Tel->IP Routing.................................................................................................. 66
4.9.9 Service parameter............................................................................................. 68
4.9.10 Media parameter............................................................................................. 71
4.9.11 DBO Parameter............................................................................................... 72
4.10 Human behavior ..........................................................................................................74
4.10.1 Overview...........................................................................................................74
4.10.2 Basic Configuration......................................................................................... 75

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4.10.3 Phone Number Learning................................................................................ 75
4.10.4 Balance Check................................................................................................. 78
4.10.5 Billing setting.................................................................................................... 83
4.10.6 Call limit............................................................................................................83
4.10.7 Exception Event Handling.............................................................................. 84
4.10.8 Auto generation............................................................................................... 88
4.11 Diagnostic..................................................................................................................... 90
4.11.1 Syslog............................................................................................................... 90
4.11.2 Filelog................................................................................................................ 91
4.11.3 Summary.......................................................................................................... 91
4.11.4 SIM card debug...............................................................................................92
4.11.5 Ping test............................................................................................................ 92
4.11.6 Tracert Test......................................................................................................92
4.11.7 Network Capture .............................................................................................93
4.11.8 Voice Loopback Test......................................................................................97
4.12 tools...............................................................................................................................98
4.12.1 File Upload....................................................................................................... 98
4.12.2 Userboard Upgrade ........................................................................................98
4.12.3 Config Restore and Backup...........................................................................98
4.12.4 Management Parameter................................................................................ 99
4.12.5 Remote Server.................................................................................................99
4.12.6 Email Account Setting ..................................................................................100
4.12.7 Username and Password............................................................................. 100
4.12.8 Access control ............................................................................................... 101
4.12.9 Factory Reset.................................................................................................101
4.12.10 Auto Restart................................................................................................. 101
4.12.11 Restart..........................................................................................................102
5 Troubleshooting and Command Line .................................................................................. 102

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5.1 Login WG3100 & General Knowledge of WG3100 Command............................ 102
5.2. Commands in "ROS#" Mode....................................................................................103
5.2.1 Summarize of commands in "ROS#" mode......................................................... 103
5.2.2 General Purpose Commands in "ROS#" mode..................................................103
Show IP address (show int).............................................................................. 103
Show Time (show clock)................................................................................... 104
Show version (show version) ........................................................................... 104
Show sip Information (show sip config).......................................................... 104
Show memory status (show memory detail)..................................................105
Show SIP port status (show sip all)................................................................. 105
Show Current calls (sh ecc call)....................................................................... 105
Show RTP session ( sho rtp se)...................................................................... 106
Show ASR/ACD statistics (show ecc state)................................................... 106
5.3 COMMANDS in "Config" Mode................................................................................. 106
5.3.1 Summarize of commands in "config" mode......................................................... 106
5.3.2 General Purpose Commands in "Config" mode.................................................. 108
Set time (clock set) ............................................................................................ 108
Save the configuration (save)........................................................................... 108
Restart device (reset eia).................................................................................. 108
Enable debug......................................................................................................108
Enable SIP debug (deb sip msg all)................................................................109
5.4 How to trace SIP logs................................................................................................. 109
5.5 How to trace ECC logs (Call Details)....................................................................... 109
5.6 How to trace Modular logs......................................................................................... 110
6 Glossary................................................................................................................................... 112

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1 Product Description
This chapter mainly introduces functions and structures of WG3100-VE/F/G.
1.1 OVERVIEW
WG3100-Series GSM VoIP Gateway is full functions VoIP gateway based on IP and Mobile network, which provides a flexible
network configuration, powerful features, and good voice quality. It works for carrier grade, enterprise, SOHO, residential users for
cost-effective solution.
1.2 SCENARIO OF APPLICATION
With the development of users and telecom service, mobile network and fixed network integration will be steadily increasing.
WG3100 -VE/F/G provides high quality VoIP service which perfectly meets the requirement. This is a scenario shown as figure 1-2-1
Figure 1-2-1 Network scenario

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1.3 PRODUCT APPEARANCE
1.3.1 Product Appearance of WG3100-VE
The appearance of WG3100-VE shows as follow
Figure 1-3-1 Front view of WG3100-VE-8G/8C
Table 1-3-1 Description of Front view
Index
Indicators
Description
1
RUN
On: Starting
Off: Abnormal
Blinking every 0.5s: Normal status
2
PWR
On: Power on
Off: Power off
3
Signal
Signal strength indicators with green color
4
Channel
Use/Unuse indicator with Red color, ON is used, Off is unused
5
SIM Slots
SIM card slot
Figure 1-3-2 Rear view of WG3100-VE-8G/8C

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Table 1-3-2 Description of Rear view
Index
Interface
Description
1
Power Connector
Power connector of DC power. Input: DC12V
2
Antenna Connector
Mark as digits 0 to 7
3
Network
FE0 and FE1, its default IP address 192.168.11.1
4
Console
RS232 standard, band rate 115200bps
5
RST
Reset button to restore default IP and password or restore
factory setting.
Restore IP and Password: hold RST button 3~5 seconds,
RUN LED being ON during this time
Restore factory setting: Hold RST button 7 seconds,
RUN LED being blink
1.3.2 Product Appearance of WG3100-VF
Front View
Indicators and connectors
Indicators
Name
Status
Description

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SIM Card Status
Indicator
OFF
Indicates SIM is offline, SIM status may
include
SIM card not inserted, SIM card not
available, SIM card unregistered
ON
SIM card is in use
Blinking
SIM card is registered but in IDLE
Antenna
Connector
-
Antenna connect, mark with 0-15
SIM Card Slot
-
SIM card slot, mark with 0-15
Back view
Indicators and connectors
Indicators
Name
Status
Description
Power switch
-
Power on or power off the device
Power connect
-
AC Input 110-240V
FE0-FE1
Network
-
Default IP is 192.168.11.1
Console
-
RS232 standard, band rate 115200bps
RST
RST
-
Reset button to restore default IP and
password or restore factory setting.
Restore IP and Password: hold
RST button 3~5 seconds, RUN
LED being ON during this time
Restore factory setting: Hold RST
button 7 seconds, RUN LED being
blink
PWR
Power indicator
OFF
No power
ON
Power on
RUN
System indicator
Blinking
(0.5S)
Device is running normally

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ON
Device is booting up
OFF
Device is not booting up
1.3.3 Product appearance of WG3100-VG
Front view
Indicators
Name
Status
Description
SIM Card Status
Indicator
OFF
Indicates SIM is offline, SIM status may
include
SIM card not inserted, SIM card not
available, SIM card unregistered
ON
SIM card is in use
Blinking
SIM card is registered but in IDLE
Antenna
Connector
-
Antenna connect, mark with 0-15
SIM Card Slot
-
SIM card slot, mark with 0-15
Back View
Indicators
Name
Status
Description
Power switch
-
Power on or power off the device
Power connect
-
AC Input 110-240V
FE0-FE1
Network
-
Default IP is 192.168.11.1

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Console
-
RS232 standard, band rate 115200bps
RST
RST
-
Reset button to restore default IP and
password or restore factory setting.
Restore IP and Password: hold
RST button 3~5 seconds, RUN
LED being ON during this time
Restore factory setting: Hold RST
button 7 seconds, RUN LED being
blink
PWR
Power indicator
OFF
No power
ON
Power on
RUN
System indicator
Blinking
(0.5S)
Device is running normally
ON
Device is booting up
OFF
Device is not booting up
1.4 FUNCTIONS AND FEATURES
1.4.1 Protocols
Standard SIP;
Simple Traversal of UDP over NATs (STUN);
Point-to-point protocol over Ethernet (PPPoE);
Hypertext Transfer Protocol (HTTP);
Dynamic Host Configuration Protocol (DHCP);
Domain Name System (DNS);
ITU-T G.711α-Law/μ-Law、G.723.1、G.729AB;
PPTP(support on 8 channels gateway)
1.4.2 System Function
PLC: Packet loss concealment
VAD: Voice activity detection

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CNG: Comfort Noise Generation
Local/Remote SIM card work mode
Adjustable gain of port
DTMF adjustment
Balance Check
Lock/unlock SIM/UIM
Mobile number display rejection
Sending/receiving SMS
Customize IVR Recording
White and black list
One number access
Open API for SMS, support USSD
Echo Cancellation (with ITU-T G.168/165 standard)
Automatic negotiate network
Hotline
BCCH(Support on GSM Gateway only)
1.4.3 Industrial Standards Supported
Stationary use environment: EN 300 019: Class 3.1
Storage environment: EN 300 019: Class 1.2
Transportation environment: EN 300 019: Class 2.3
Acoustic noise: EN 300 753
CE EMC directive 2004/108/EC
EN55022: 2006+A1:2007
EN61000-3-2: 2006,
EN61000-3-3: 1995+A1: 2001+A2: 2005
EN55024: 1998+A1: 2001+A2: 2003
Certifications: FCC, CE

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1.4.4 General Hardware Specification
Power Supply
WG3100-VE:
Input: 100-240V, 50-60Hz
Output: DC12V 4.0A
WG3100-VF/G:
Input: 100-240VAC, 50-60Hz;
Temperature(Operation): 0 ℃~ 45 ℃
(Storage): -20 ℃~80 ℃
Operation Humidity: 10%-90% No Condensation
Dimension(W/D/H): 250*156*32.5mm
Weight: 1.069kg
Package Weight: 2.05kg

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2 Quick Installation
2.1 ATTENTIONS BEFORE INSTALLATION
Please pay attention to the following before you install WG3100-VE/F/G include:
DC power/AC power should be grounded well to ensure reliability and stability
Network interface should be standard RJ45 with 10Mbps or 100Mbps interfaces
GSM channels work properly and antennas should be well connected.
2.2 INSTALLATION PROCEDURES
Connect antennas to the device;
Connect the power wire to the device;
Connect network cable to the device;
Insert SIM cards to SIM slots.
2.3 NETWORK CONNECTION
Switch/Router
PC
192.168.11.1
FE0
192.168.11.10
Note: WG3100-VE/F/G has two Ethernet ports (namely FE0 and FE1). The device can work normally when either of the ports
is connected to PC. The IP address of device must be at the same network segment with that of PC.

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3 Basic Operation
3.1 FEATURE CODES
Users can do some basic system setting via dialing feature codes through a telephone.
The device has a built-in IVR navigator for local maintenance. In each step, if you hear an IVR message of “setting succeeds”,
it means you have finished this step successfully. However, if you hear “setting fails”, please check and redo that step.
Code
Corresponding Function
*150*
Dial *150*1 to set the IP address of the gateway as static IP address; dial *150*2 to
set the IP address as DHCP IP address
*152*
Dial *152*192*168*1*10# to set the IP address of the device as 192.168.1.10.
( 192.168.1.10 is just an example)
*156*
Dial *156*192*168*1*1# to set the default gateway of the network as 192.168.1.1.
( 192.168.1.1 is just an example)
*153*
Dial *153*255*255*0*0*# to set the netmask of the network as 255.255.0.0
(255.255.0.0 is just an example)
*158#
Dial *158 to inquiry IP address of the device
*111#
Dial *111# to restart the device
3.2 BASIC OPERATION
3.2.1 Check IP address
Use a mobile phone to call a SIM card number of the device, then the device will answer and play a voice prompt of ‘dial the
extension number’. Press *158# on mobile phone, then the device will report its local IP address automatically.
3.2.2 Restore factory setting via IVR
Use a mobile phone to call a SIM card number of the device, the device will answer and play a voice prompt of ‘dial the
extension number’. Press *166*000000# on the mobile phone, then you will hear ‘setting succeeds’, then the factory setting
of the gateway will be restored.

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3.2.3 Restore default IP and password
Press RST button for about 3 seconds, then the device will be rebooted and the IP address, username and password will be
restored to factory default.
3.2.4 Restore factory setting
Press RST button for about 7 seconds, then gateway will be rebooted and restored to factory setting.
3.3 LOCAL MAINTENANCE THROUGH CONSOLE PORT
To ensure easy maintenance, the device provides a standard RS232 console port, which has a Baud rate of 115200bps.
Users can log in the device to carry out maintenance-related configurations through the console port.
Example: Log in device via Console Port
Step 1: Prepare a serial cable as follows (standard RS232, 115200bps);
Step 2: Connect the F port of the serial cable with the COM port of PC. If the PC does not have a COM port, please use a
USB-to-COM converting tool to connect the serial cable with the PC.
Step 3: Connect the M port of the serial cable with the console port of the device.
Step 4: Conduct configurations on login software.
Herein we take the PuTTY sofeware as an example. Detailed configurations are as follows:

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After finishing the above configurations, click the Open button to enter the maintenance interface of the console port. The
username and password are the same with those of the web interface of device.
Commands for configuring the IP address of the device :
(In the following example, IP address of device needs to be configured as 172.30.66.100, and netmask is 255.255.0.0)
> enable
enable# configure
config# interface ethernet
config-if-br-lan# ip address 172.30.66.100 255.255.0.0
config-if-br-lan# exit
config# ip default-gateway 172.30.0.1
Commands for inquiring the IP address of the device
> enable
enable#show interface

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4 WEB Interface Configuration
WG3100-VF/G serials gateway has the same web interface. This chapter describes web configuration of WG3100-VE. The
WG3100-VE contains an embedded web server to set parameters by using the HTTP protocol. We are strongly recommend to
access device with Google Chrome or Firefox Browser.
The configuration introduction also suitable for following models:
WG3100-VE-4G
WG3100-VE-8G
WG3100-VF-16G
WG3100-VF-8G
WG3100-VF-32G
WG3100-VE-8C (8 Channels CDMA Gateway)
WG3100-VE-4C (4 Channels CDMA Gateway)
WG3100-VF-16C (16 Channels CDMA Gateway)
WG3100-VF-32C (32 Channels CDMA Gateway)
WG3100-VE-8W (8 Channels WCDMA Gateway)
WG3100-VF-16W(16 Channels WCDMA Gateway)
WG3100-VF-32W(32 Channels WCDMA Gateway)
4.1 ACCESS WG3100-VE UNIT
Enter IP address of WG3100-VE in IE/Google Chrome. The default IP of LAN port is 192.168.11.1. and the GUI shows as below:
Figure 4-1-1 WEB log interface

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Enter username and password and then click “OK” in configuration interface. The default username and password are
“admin/admin”. It is strongly recommended, change the default password to a new password for system security.
4.2 PARAMETERS CONFIGURATION
WG3100-VE WEB configuration interface consists of the navigation tree and the detail configuration interfaces.
Figure 4-2-1 WEB introduce
Go through navigation tree, user can check, view modify, and set the device configuration on the right of configuration interface.