Esse-ti 4G.evox User manual

29/04/2022
User’s manual

Thanks for choosing an Esse-ti product
This product has been especially designed for
easy operation. It has been manufactured with
perfect workmanship using suitable materials for
long-lasting performance.
All Esse-ti products are subjected to extensive
reliability and operational testing in our
laboratories in order to provide total guarantee
for the user.
Esse-ti reserves the right to modify the product characteristics at any time
without prior notice.

TABLE OF CONTENTS
TABLE OF CONTENTS .......................................................................................................3
GENERAL INSTALLATION INSTRUCTIONS ..................................................................4
General Notes.....................................................................................................................4
Making the installation.......................................................................................................4
DESCRIPTION......................................................................................................................5
Main features.................................................................................................................................6
Hardware description..................................................................................................................... 8
LEDs.............................................................................................................................................. 9
INSTALLATION.................................................................................................................10
Installation recommendations ......................................................................................................10
Inserting the SIM card .................................................................................................................10
Inserting the antenna.................................................................................................................... 11
Connection to the telephone line..................................................................................................11
Connection to the LifTrack..........................................................................................................12
Connection to the power supply...................................................................................................13
Turning 4G.evox on..................................................................................................................... 13
4G.evox mounting operations......................................................................................................14
PROGRAMMING................................................................................................................15
Programming via telephone..............................................................................................15
(1) SIM card expiration control......................................................................................................19
(2) Battery check............................................................................................................................ 19
(3) External power failure control..................................................................................................20
(4) Automatic converter of dialed telephone number.....................................................................20
Programming via SMS.....................................................................................................22
Message format............................................................................................................................ 22
Notification message format........................................................................................................24
SERVICES...........................................................................................................................25
Incoming calls..................................................................................................................25
Outgoing calls ..................................................................................................................25
Measuring the signal level................................................................................................26
Reading the battery status.................................................................................................26
Reading the days missing to SIM card expiration ............................................................27
Reading advanced device and radio cell parameters ........................................................28
LIFTRACK...........................................................................................................................29
SIGNALS .............................................................................................................................30
Tones................................................................................................................................30
Calls signals .....................................................................................................................31
LED..................................................................................................................................31
Device status indicator LED (RED)............................................................................................. 31
Data transmission indicator LED (YELLOW).............................................................................31
Power supply status indicator LED (BLUE)................................................................................32
4G LTE/UMTS/GSM signal indicator LED (GREEN)................................................................33
Line status indicator LED (WHITE)............................................................................................ 33
PROBLEM-DETECTION GUIDE ......................................................................................34
EU DECLARATION OF CONFORMITY ..........................................................................35

Page 4
GENERAL INSTALLATION
INSTRUCTIONS
GENERAL NOTES
Carefully read the notes contained in this section as they provide important
information on safe correct installation, use and maintenance of the product.
•The product must be EXCLUSIVELY used for the purpose it was designed
for. Esse-ti shall not be responsible for damages arising from improper use.
•The product has been designed in compliance with the regulations in force and
must be installed in systems that comply with the provisions of law.
•Always disconnect power supply before performing internal or external
operations on the product (cleaning, maintenance, etc.).
•Always refer to an authorized service centre for repair.
•The device must be installed in a ventilated place, making sure that the
ventilation slots are never obstructed.
•Do not install the product in environments with risk of explosion.
•Make sure that the product has been installed as required.
•Do not introduce objects, liquids or powders inside the product. Do not use
sprays inside the product.
•Packing components (such as plastic bags, foam polystyrene, etc.) must be
kept out of the reach of children because potentially dangerous.
MAKING THE INSTALLATION
Internal telephone installations must be carried out by specialised personnel.
The installation and connection of telephone terminals to the
telecommunications network that do not comply with the regulations in force is
not permitted.

Page 5
DESCRIPTION
4G.evox is a 4G telephone gateway designed to be used in conjunction with the
LifTrack monitoring system.
Connected to LifTrack via CAN-bus, 4G.evox forwards the information
collected and processed by LifTrack sensors and inputs, via data, to an Esse-ti
server.
Real-time consultation of the acquired data is allowed by the e-stant web
application.
Equipped with an internal back-up battery to ensure operation even in the event
of a power failure, 4G.evox also enables fixed telephones, autodialers or other
telephone devices, connected to the TEL input, to send and receive calls over
the 4G LTE/UMTS/GSM network.
For correct operation the 4G.evox needs a SIM card enabled for
voice/SMS/data traffic.

Page 6
Main features
Hardware
•Module: LTE Cat 1 Penta-Band / UMTS HSPA+ Dual-Band / GSM Dual-
Band
•Frequency bands: LTE (700/800/900/1800/2100 MHz) / UMTS HSPA+
(900/2100 MHz) / GSM (900/1800 MHz)
•Speed: LTE Cat 1 download max. 10,2 Mbps / upload max. 5,2 Mbps
•3G / 2G fallback
•Automatic reboot under prolonged mobile signal absence
•FXS port (TEL terminal blocks)
•Terminal blocks for data transmission in CAN-bus standard
•Micro USB A/B port for PC connection
•SIM card slot: 2FF
•Device status indicator LED
•Data transmission indicator LED
•Power supply status indicator LED
•4G LTE/UMTS/GSM signal indicator LED
•Line status indicator LED
•Antenna connector: SMA/f
•100-240 Vac 12 Vdc external adapter input
•NiMH 800 mAh 7,2 V back up battery
•11-26 Vdc power supply input
•Firmware update OTA
Package contents
•4G.evox
•Magnetic base antenna with cable (L= 2 m)
•External adapter (input 100-240 Vac 50-60 Hz; output 12 Vdc 500 mA;
CE mark)
•Mounting screw
•User manual

Page 7
Functions
•Local programming via telephone (DTMF tones)
•Remote programming via SMS
•Reading of programming codes via SMS
•Data transmission through standard CAN-bus
•Voice calls
•Data connection and voice call simultaneously
•Display of caller identification
•Automatic country setting
•Clock setting
•CLIR
•Roaming setting
•SIM card expiration control
•Battery check
•External power failure control
•SMS notifications (SIM card expiration, low-battery, dead battery,
replaced battery, external power failure/restore, mobile network restore)
•Data notifications (battery, external power failure/restore, acquired data
by LifTrack) on the web-app e-stant web
•Measurement of 4G LTE/UMTS/GSM signal level
•Automatic converter of selected telephone number
•Receiver and transmitter gain adjustment
•Remote reboot function

Page 8
Hardware description
A Antenna cable connector
B SIM CARD housing
C Terminal blocks for CAN-bus data transmission
D Micro USB A/B port for PC connection
E Main terminal blocks
F 100-240 Vac 12 Vdc external adapter input
G Backup battery connector
H LED indicating device operation status (red), LED indicating data
transmission (yellow), LED indicating power supply status (blue),
LED indicating signal strength (green), LED indicating line status
(white)
I Battery compartment

Page 9
MAIN TERMINAL BLOCKS
TEL Telephone line output for telephone set connection or
autodialer/PABX analogue line connection
+12/24 V 11-26 Vdc power supply terminal block
GND Negative
CAN-BUS TERMINAL BLOCKS
1 GND
2 CAN bus L
3 CAN bus H
LEDs
Red LED: Device status indicator LED
Yellow LED: Data transmission indicator LED
Blue LED: Power supply status indicator LED
Green LED: 4G LTE/UMTS/GSM signal indicator LED
White LED: Line status indicator LED
LEDs flashing is described at chapter “Signals” (see page 31).

Page 10
INSTALLATION
Installation recommendations
•4G.evox must be installed in a location where the radio signal allows for using
the 4G LTE/UMTS/GSM system.
•It is advisable to leave plenty of space around 4G.evox for maintenance
operations.
•Do not install 4G.evox outdoors, since it lacks protection devices against
weather conditions that can damage 4G.evox (water, humidity, etc.).
•Do not install 4G.evox near magnetic devices.
•Do not install 4G.evox near electronic devices (radio or TV sets, Personal
Computers, wired radio systems, etc.) that could be subjected to RF
interference from 4G.evox; recommended distance from the antenna is min.
2,5 m.
•Do not install 4G.evox near medical devices. E.g. its operation may cause
damage to hearing aids or pacemakers.
•Always make sure that 4G.evox operation is permitted in the place of
installation (e.g. installation is not allowed in hospitals, airplanes, etc.).
Inserting the SIM card
Before inserting or replacing the SIM card, always make sure that 4G.evox has
been disconnected from the mains and that no electrostatic discharge is present
in order to avoid damaging it.
➢Carefully slide the SIM card into its housing cover.
WARNING
The SIM card PIN must be DISABLED. If the PIN is enabled, it
must be disabled through a mobile phone.

Page 11
Inserting the antenna
➢Screw the supplied antenna cable into the antenna connector (A in the
picture at page 8).
WARNING
NEVER connect 4G.evox without having previously installed
the antenna. 4G.evox may get damaged.
WARNING
Do not install the product near other electric or electronic
devices that were not especially designed to be used with it.
They could be subjected to RF interference from the module.
➢Position the antenna with magnetic base so that any metal surfaces do
not block the signal.
Connection to the telephone line
➢Connect 4G.evox to a standard telephone or to the PSTN input terminals
of a PABX or autodialer using the TEL terminals (E in the picture at page
8).

Page 12
Connection to the LifTrack
➢Connect 4G.evox to the LifTrack monitoring system following the
diagram shown below:

Page 13
Connection to the power supply
Power supply via 100-240 Vac external adapter
➢Connect the backup battery to the dedicated input (G in the picture at
page 8).
➢Connect the external adapter to the specific input (F in the picture at
page 8).
or
12-24 Vdc power supply
➢Connect the backup battery to the dedicated input (G in the picture at
page 8).
➢Connect the power supply cable to the +12/24 V and GND terminals (E
in the picture at page 8) taking care to respect the polarity.
Absorption chart
Power supply
12 Vdc
12 Vdc
battery not connected
battery connected
Stand-by
160 mA
180 mA
Conversation
260 mA
280 mA
Note: the max voltage to be supplied to the +12/24 V terminal is 26
Vdc.
Note: the min voltage required to supply 4G.evox by the 1+12/24 V
terminal is 11 Vdc.
Note: a protection cut-out switch must be installed upstream to
interrupt power supply in case of fault.
Turning 4G.evox on
➢Power 4G.evox.
➢Wait 45 seconds after power-up to give time to 4G.evox to register
correctly with the 4G LTE/UMTS/GSM network.
➢Make sure the red LED (device status) flashes as shown in chapter
“Signals” (see page 31).
If the red LED stays lit permanently, 4G.evox has not properly registered with
the 4G LTE/UMTS/GSM provider:
➢Disconnect 4G.evox and make sure the SIM card is inserted correctly
and that the PIN is not locking it.
➢See chapter “Problem-detection guide” (page 34).

Page 14
4G.evox mounting operations
➢Check the 4G LTE/UMTS/GSM signal strength through the green
indicator LED (see chapter “Signals”, page 33) and identify an area
where the signal is strong enough.
Note: the signal strength may vary according to the telephone
provider.
➢Drill two holes with 5 mm diameter on the wall at a distance of 50 mm.
➢Insert the 2 wall plugs and screws down until the screws are at a 5 mm
distance from the wall.
➢Place 4G.evox onto the two screws through the two back slots.

Page 15
PROGRAMMING
It is possible to configure 4G.evox locally via a multi-frequency telephone or
remotely via SMS.
PROGRAMMING VIA TELEPHONE
➢Connect 4G.evox to a multi-frequency telephone using TEL terminals (E
in the picture at page 8).
➢Lift the handset and dial the desired programming code (see table
"Programming via telephone").
Note: at the end of each programming carried out correctly, you will
hear a confirmation tone, while an error tone will be heard in
case of error. In any case, the dialling tone will follow, after
which you can proceed with the programming or make a call.
Note: during programming, the inter-digit dialling time must not
exceed 5 seconds (see programming “Inter-digit dialling
time”). Once 5 seconds has elapsed without digits you will hear
the dissuasion tone and you will have to wait the dialling tone
or to hang up.
Note: programming can be carried out even if the signal is absent.
After the confirmation or the error tones, the dissuasion tone
will follow, after which you can proceed with programming or
hang up.
Note: in the table “Programming via telephone” factory default
values are highlighted in bold.

Page 16
PROGRAMMING VIA TELEPHONE
TELEPHONE
LINE VOLTAGE
(TEL
TERMINALS)
**61*X#
X: option, from 0 to 3
0= 36 Vdc
1= 52 Vdc
2= 36 Vdc with line polarity reversal
3= 52 Vdc with line polarity reversal
USE MODE
**2X#
X: option, from 1 to 2
1= mobile network line tones
2= line tones generated by 4G.evox (mode
recommended for autodialers or other devices
effecting tone detection over the line)
INTER-DIGIT
DIALLING TIME
**8*X#
X: seconds, from 1 to 9; 0=10 seconds
5 factory default
CLOCK SETTING
**7*1*GGMMAA*HHMM#
Activation
GG: day, MM: month, AA: year;
HH: hour, MM: minutes
**7*0#
Deactivation
Default: disabled
CLIR SETTING
**6*X#
X: option, from 0 to 2
0= the sending of your number to the called
user depends on the settings of the
telephone operator
1= your number is not sent to the called user
2= your number is sent to the called user
**16#
Your number is not sent for a single call
**17#
Your number is sent for a single call
ROAMING
SETTING
**5*1#
Enabling
**5*0*XXX*Y...Y#
Disabling
XXX: MCC of your telephone operator
Y…Y: MNC of your telephone operator
(in case 4G.evox registers with a different provider
than the programmed, it is not possible to make or
receive any calls)
Default: roaming enabled
LIFTRACK DATA
NOTIFICATIONS
ON E-STANT
WEB
**0061*XX#
Notification frequency
XX: option from 00 to 99
00= notifications disabled, 01= 15 minutes, 02= 30
minutes, 03= 45 minutes, 04= 1 hour, etc.
96 (= 1 day) factory default

Page 17
PROGRAMMING VIA TELEPHONE
DATA
NOTIFICATIONS
OF BATTERY /
EXTERNAL
POWER
ON E-STANT
WEB
**02*X#
X: option, from 0 to 1
0= notifications disabled
1= notifications enabled
Instructions to use e-stant web can be downloaded at the following link:
http://webshare.esse-ti.it/guide.zip
NOTIFICATION
TELEPHONE
NUMBER
SETTING
**40*X…X*X…X#
X…X: telephone number appointed for SMS
notifications of SIM card expiration, external power
failure/restore, 4G LTE/UMTS/GSM network restore,
low-battery, dead battery, replaced battery
**40#
Deleting
ADMINISTRA-
TOR TELEPHONE
NUMBER
SETTING
**18*X…X*X…X#
X…X: telephone number with country code
(if set, it is the only number from which programming
via SMS is allowed)
**18#
Deleting
PROGRAMMING
PASSWORD
SETTING
**19*X…X*Y…Y*Y…Y#
X…X: old password (max. 3 digits)
Y…Y: new password0 (max. 3 digits)
0factory default
SIM CARD
EXPIRATION
CONTROL (1)
**53*X…X#
Enabling
X…X: days before SIM expiration, from 1 to 330
**53*0#
Disabling
Default: control disabled
BATTERY
CHECK (2)
**5X#
X: option, from 0 to 1
0= control enabled
1= control disabled
**52*X#
X: option, from 0 to 7
0= 7 h
1= 6 h and 30’
2= 6 h
3= 5 h and 30’
4= 4 h
5= 2 h and 30’
6= 1 h and 30’
7= 1 h
(minimum number of operating hours, in idle mode,
guaranteed by the battery charge; below this
threshold, a notification SMS is sent out)

Page 18
PROGRAMMING VIA TELEPHONE
EXTERNAL
POWER FAILURE
CONTROL (3)
**81*XXYY#
XX: minutes of external power failure, from 01 to 99
YY: minutes of external power restore, from 01 to 99
**81*0#
Disabling
Default: control disabled
AUTOMATIC
CONVERTER OF
DIALED
TELEPHONE
NUMBER (4)
**26*X…X*Y*Z…Z*Z…Z#
ENTERING NUMBERS TO CALL
X…X: programming password
Y: table position, from 1 to 6
Z…Z: telephone number
**26*X…X*Y#
DELETING NUMBER TO CALL
X…X: programming password
Y: table position, from 1 to 6
**26*X…X*#
DELETING ALL NUMBERS TO CALL
X…X: programming password
**25*X…X*Y*Z…Z*Z…Z#
ENTERING DIALED NUMBERS
X…X: programming password
Y: table position, from 1 to 6
Z…Z: telephone number
**25*X…X*Y#
DELETING DIALED NUMBER
X…X: programming password
Y: table position, from 1 to 6
**25*X…X*#
DELETING ALL DIALED NUMBERS
X…X: programming password
TRANSMITTER
GAIN
ADJUSTMENT
**10*X#
X: value, from 1 (min.) to 7 (max.)
4 factory default
(do not change them unless it is strictly necessary)
RECEIVER GAIN
ADJUSTMENT
**11*X#
X: value, from 1 (min.) to 5 (max.)
1factory default
(do not change them unless it is strictly necessary)
VOICE CALLS
CODEC SETTING
**15*X…X#
X: option, from 0 to 128
0= all codecs enabled
1= FR enabled
2= EFR enabled
4= HR enabled
8= AMR-FR enabled
16= AMR-HR enabled
32= GSM-AMR-WB enabled
64= UMTS-AMR-NB enabled
128= UMTS-AMR-WB enabled
COMMUNICA-
TION
TECHNOLOGY
SETTING
**33*X#
X: option, from 0 to 6
0= GSM
1= GSM / UMTS
2= UMTS
3= LTE
4= UMTS / LTE
5= GSM / LTE
6= GSM / UMTS / LTE

Page 19
PROGRAMMING VIA TELEPHONE
COUNTRY
SETTING
**09*X…X#
X…X: country calling code of the country where the
gateway is installed
Default: automatic country setting
RESTORING
DEFAULT
SETTINGS
**99#
Restoring factory default does not modify the
programming password and the settings entered for
the “Automatic converter of selected telephone
number
RESET
**98#
Resetting the 4G.evox does not modify its
programming profile
(1) SIM card expiration control
If the SIM card expiration control is enabled, when the preset days have passed,
a notification SMS is sent with the following text message: “SIM expiring”.
Note: the days internal counter stops when the 4G.evox is powered
off and restarts at the next power on.
(2) Battery check
If the battery check is enabled, in case of power failure 4G.evox constantly
checks the battery status. When the charge goes below the previously-
programmed threshold ensuring the minimum number of operating hours in
idle mode, a notification SMS is sent with the following text message: “Low
battery”. 4G.evox sends out one notification SMS only. A new SMS will be
sent out if the charge status rises and goes again below the previously-set
threshold.
The built-in backup batteries ensure 8 operating hours in idle mode and 2
operating hours in conversation mode.
If the battery check is enabled, every 15 days 4G.evox controls the integrity of
the battery. If the battery is found dead or damaged, a notification SMS is sent
with the following text message: “Dead battery”.
If the battery check is enabled, 4G.evox detects the presence of the battery. If
the battery is absent or in case of disconnection, a notification SMS is sent with
the following text message: “Dead battery”.
When the battery is reconnected (or replaced, if found damaged), a notification
SMS is sent with the following text message: “Replaced battery”.

Page 20
(3) External power failure control
If the control on external power failure is enabled, 4G.evox constantly controls
the external power supply (100-240 Vac or 12 Vdc). If the external power
failure lasts longer than the preset time interval, a notification SMS is sent with
the following text message: “External power failure”.
If the external power supply is restored for a time interval equal to the preset
threshold a new SMS will be sent with the following text message: “External
power restored”.
(4) Automatic converter of dialed telephone
number
If the function is enabled 4G.evox, instead of calling the telephone number
dialed from the connected telephone (autodialer or other telephone device),
forwards the call to a previously set number.
It is possible to pre-set up to 6 telephone numbers to call, each of which can be
combined, through programming and / or automatic learning procedure, a
dialed number.
When dialed number is not associated with any preset number, the call will be
automatically forwarded to the first preset telephone number.
Note: to enable the “Automatic converter” service, you simply need
to preset one telephone number; to disable this service, all
preset telephone numbers must be deleted.
Example:
preset table:
Position
Dialed number
(code 25)
Preset number
(code 26)
1
3331234567
0717506065
2
3339876543
0717506066
3
0733434343
0717506067
4
0733445566
0717506068
5
0733778899
0717506069
6
0733001122
0717506070
- when dialing the telephone number 3331234567, 4G.evox will make a
call to 0717506065
- when dialing the telephone number 3339876543, 4G.evox will make a
call to 0717506066
- etc.
- when dialing any number not included in the “Dialed number” column,
4G.evox will send a call to the first telephone number included in the
“Preset number” column.