Tekelec Business Analog Telephone User manual

Business Analog
Telephone
User Guide
620-05600190A
Software Release 5.6

Tekelec, Inc.
3001 E. President George Bush Highway, Suite 150
Richardson, TX 75082
© 2000-2003 Tekelec, Inc. All rights reserved.
Tekelec has used its best efforts in preparing this manual and the procedures contained in it. However,
this manual may include technical or typographical errors despite the publisher's best efforts.
Information in this manual is subject to change with these changes to be incorporated in new editions
of the manual. Tekelec may add features or enhancements to the product described in this manual at
any time.
Tekelec welcomes comments about this manual. Comments may be sent as email or regular mail.
Email should be sent to [email protected]
Regular mail should be sent to:
Tekelec, Inc., Technical Publications Manager
3001 E. President George Bush Highway, Suite 150
Richardson, TX 75082
Tekelec may use or distribute any information you supply in any way it believes appropriate without
incurring any obligation to you.
Trademarks and Acknowledgments
The VocalData logo, Voice Over IP Softswitch, VOISS and We Talk Data are trademarks of Tekelec.
All products, names and services are trademarks and registered trademarks of their respective
companies.
Music: [BG_EASY.WAV, BG_LIGHT.WAV, BG_JAZZ.WAV, IRELAND.WAV, JAPAN.WAV,
LITLLITE.WAV, TRANCE.WAV]
© and (P) Copyright 1989-1997
Romeo Music International
ALL RIGHTS RESERVED
620-05600190

Table of Contents i
Table of Contents
1 General Information
Introduction ...................................................................................... 1
Accessing Phone Features........................................................................ 1
In This Manual ........................................................................................... 1
Telephone Features ......................................................................... 1
Answering a Second Call ................................................................ 1
Speakerphone Use........................................................................... 2
Flash Button ..................................................................................... 2
Moving Your Telephone .................................................................. 2
2 Telephone Features
Feature Activation Digit................................................................... 3
Abbreviated Dial............................................................................... 3
Creating an Abbreviated Dial Code ........................................................... 3
Using an Abbreviated Dial Code ............................................................... 4
Modifying an Abbreviated Dial Code ......................................................... 4
Deleting an Abbreviated Dial Code ........................................................... 4
Verifying an Abbreviated Dial Number ...................................................... 5
Anonymous Call Rejection.............................................................. 5
Enabling Anonymous Call Rejection ......................................................... 5
Disabling Anonymous Call Rejection......................................................... 5
Authorization Code Calling ............................................................. 5
Blind Transfer................................................................................... 6
Call Block (Selective Call Rejection) .............................................. 6
Enabling/Disabling Call Block.................................................................... 6
Blocking Number of Last Call Received .................................................... 7
Adding Numbers to Call Block List ............................................................ 7
Listing Blocked Numbers........................................................................... 7
Deleting Numbers from Call Block............................................................. 8

ii Table of Contents
Call Forward (All Calls).................................................................... 9
Enabling Call Forward (All)........................................................................ 9
Disabling Call Forward (All) ..................................................................... 10
Call Forward (Busy) ....................................................................... 10
Enabling Call Forward (Busy).................................................................. 10
Disabling Call Forward (Busy) ................................................................. 11
Call Forward (No Answer) ............................................................. 12
Enabling Call Forward (No Answer) ........................................................ 12
Disabling Call Forward (No Answer) ....................................................... 13
Call Forward (Out of Service)........................................................ 13
Enabling Call Forward (Out of Service)................................................... 13
Disabling Call Forward (Out of Service) .................................................. 14
Call Pickup...................................................................................... 15
Directed Call Pickup ................................................................................ 15
Group Call Pickup.................................................................................... 15
Call Return ...................................................................................... 15
Call Trace ........................................................................................ 15
Call Waiting..................................................................................... 16
Answering the Second Call ..................................................................... 16
Switching Between Held Calls................................................................. 16
Suspending Call Waiting ......................................................................... 16
Caller ID Block................................................................................ 16
Conference ..................................................................................... 17
Conference Call Tips ............................................................................... 17
Dial Tone and Ringer Patterns...................................................... 17
Direct Extension Assignment ....................................................... 18
Programming a Guest Phone .................................................................. 18
Re-establishing the Guest Phone............................................................ 18
Re-establishing Your Old Phone ............................................................. 18
Do Not Disturb................................................................................ 19
Tips for using Do Not Disturb .................................................................. 19
Enabling/Disabling Do Not Disturb .......................................................... 19
Group Speed Dial ........................................................................... 19
Hold ................................................................................................. 20
Hold-on Queuing ............................................................................ 20
Hunt Groups ................................................................................... 20
Intercom Calls (Receive Only) ...................................................... 20

Table of Contents iii
Meet-Me Conference ...................................................................... 21
Joining a Meet-Me Conference ............................................................... 21
Joining the Conference...................................................................... 21
Silencing Announcements ................................................................. 22
Dialing In Too Early ........................................................................... 23
Entering an Incorrect ID..................................................................... 24
Last Caller in Conference .................................................................. 24
Extending the Conference Duration .................................................. 24
Roll Call ............................................................................................. 24
Adding More Ports to an Active Meet-Me Conference ...................... 24
Dropping a Conference Call .............................................................. 25
Muting a Conference Call .................................................................. 25
Locking a Conference Call ................................................................ 26
Raising/Lowering Hands in a Conference Call .................................. 26
Scheduling a Meet-Me Conference......................................................... 26
Canceling a Meet-Me Conference........................................................... 27
Modifying a Meet-Me Conference ........................................................... 28
Getting a List of Meet-Me Conferences................................................... 29
MultiCall Park Call Pickup ............................................................. 29
Music on Hold................................................................................. 29
Permanent Caller ID Block Release.............................................. 29
Phone Configurator ....................................................................... 30
Assigning Your Phone Number to Your Phone ....................................... 30
IP Address/Phone Number Announcement............................................. 31
Changing the Extension Number............................................................. 31
Unassigning the Extension Number ........................................................ 31
Priority Call ..................................................................................... 31
Enabling/Disabling Priority Call ............................................................... 32
Adding Members to the Priority Call List ................................................. 32
Listing Priority Call Members................................................................... 32
Deleting Priority Call Members ................................................................ 33
Privacy Guard................................................................................. 34
Access Codes.......................................................................................... 34
Caller Actions .......................................................................................... 35
Entering an Access Code .................................................................. 35
Recording a Name............................................................................. 35
Answering Privacy Guard Call................................................................. 35
Enabling/Disabling Privacy Guard ........................................................... 36
Managing the Access Code..................................................................... 36

iv Table of Contents
Changing the Access Code ............................................................... 37
Managing the Selective Caller List .......................................................... 37
Adding to the List............................................................................... 37
Listening to the List............................................................................ 38
Deleting from the List......................................................................... 38
Redial .............................................................................................. 39
Remote Access to Call Forwarding.............................................. 39
Setting or Changing Remote Forwarding ................................................ 39
Canceling Remote Forwarding ................................................................ 39
Remote Phone ................................................................................ 40
Dial-in Setup of Remote Phone ............................................................... 40
Deactivating Dial-up Remote Phone ....................................................... 41
Web Portal Setup of Remote Phone ....................................................... 41
Deactivating Remote Phone via Web Portal ........................................... 42
Feature Interaction: Remote Phone with Find-Me................................... 42
Selective Call Forward................................................................... 42
Enabling/Disabling Selective Call Forward.............................................. 43
Entering the Forwarding Destination Number ......................................... 43
Identifying the Forwarding Destination Number ...................................... 43
Adding Forwarded Phone Numbers ........................................................ 43
Listing Forwarded Phone Numbers ......................................................... 44
Deleting Forwarded Phone Numbers ...................................................... 44
Transfer........................................................................................... 45
3 Voice Mail Features (Default Menu)
Menus and Commands.................................................................. 47
Accessing Your Voice Mail ........................................................... 50
…from your phone................................................................................... 50
…from any other internal phone.............................................................. 51
…from any outside touchtone phone....................................................... 51
Dialing Main Number ......................................................................... 51
Dialing Your Telephone ..................................................................... 52
…from the email program on your PC..................................................... 52
Using Controls While Playing Messages..................................... 53
Rewind/Fast Forward .............................................................................. 53
Rewind to the Beginning of a Message................................................... 53
Fast Forward to the End of a Message ................................................... 53
Pause Play of a Message........................................................................ 53

Table of Contents v
Composing Messages before Sending ........................................ 54
Compose and Send a Message .............................................................. 54
Marking a Message as Urgent....................................................... 55
Changing Your Password ............................................................. 55
Skipping the Mail Menu to Hear Messages.................................. 55
Returning to the Auto Attendant or Operator.............................. 55
Zeroing Out to a Custom Operator............................................... 56
Replaying a Message..................................................................... 57
Saving a Message .......................................................................... 57
Skipping to the Next Message ...................................................... 57
Deleting a Message........................................................................ 57
Forwarding a Message to Another Mailbox................................. 57
Replying to a Message .................................................................. 58
Dialing Back a Caller...................................................................... 58
Sending a Message Directly to an Extension.............................. 58
Personal Greetings ........................................................................ 59
Recording Personalized Mailbox Greetings ............................................ 59
Listening to Your Greetings ..................................................................... 59
Receiving Pager Notification ........................................................ 60
What You Receive on Your Pager/Cell Phone ........................................ 60
Managing Distribution Groups ..................................................... 61
Creating a New Group............................................................................. 61
Editing or Modifying a Group................................................................... 62
Listing All Group Members ................................................................ 62
Adding a Member to the Group ......................................................... 62
Deleting a Group Member ................................................................. 63
Playing the Group Name ................................................................... 63
Changing the Group Name................................................................ 63
Deleting a Group ..................................................................................... 64
Listening to a List of Distribution Groups................................................. 64
Exiting the Voice Mail System ...................................................... 64
4 Voice Mail Features (Option A Menu)
Menus and Commands.................................................................. 65
Accessing Your Voice Mail ........................................................... 69
…from your phone................................................................................... 69

vi Table of Contents
…from any other internal phone.............................................................. 70
…from any outside touchtone phone....................................................... 70
Dialing Main Number ......................................................................... 70
Dialing Your Telephone ..................................................................... 71
…from the email program on your PC..................................................... 71
Using Controls While Playing Messages..................................... 72
Rewind/Fast Forward .............................................................................. 72
Rewind to the Beginning of a Message................................................... 72
Fast Forward to the End of a Message ................................................... 72
Pause Play of a Message........................................................................ 72
Composing Messages before Sending ........................................ 73
Compose and Send a Message .............................................................. 73
Marking a Message as Urgent....................................................... 74
Changing Your Password ............................................................. 74
Skipping the Mail Menu to Hear Messages.................................. 74
Returning to the Auto Attendant or Operator.............................. 74
Zeroing Out to a Custom Operator............................................... 75
Replaying a Message..................................................................... 76
Saving a Message .......................................................................... 76
Skipping to the Next Message ...................................................... 76
Deleting a Message........................................................................ 76
Forwarding a Message to Another Mailbox................................. 76
Replying to a Message .................................................................. 77
Dialing Back a Caller...................................................................... 77
Sending a Message Directly to an Extension.............................. 77
Personal Greetings ........................................................................ 78
Recording Personalized Mailbox Greetings ............................................ 78
Listening to Your Greetings ..................................................................... 79
Receiving Pager Notification ........................................................ 79
What You Receive on Your Pager/Cell Phone ........................................ 79
Managing Distribution Groups ..................................................... 80
Creating a New Group............................................................................. 80
Editing or Modifying a Group................................................................... 81
Listing all Group Members................................................................. 81
Adding a Member to the Group ......................................................... 82
Deleting a Group Member ................................................................. 82
Playing the Group Name ................................................................... 82

Table of Contents vii
Changing the Group Name................................................................ 82
Deleting a Group ..................................................................................... 83
Listening to a List of Distribution Groups................................................. 83
Exiting the Voice Mail System ...................................................... 83
5 Voice Mail Features (Option B Menu)
Menus and Commands.................................................................. 85
Accessing Your Voice Mail ........................................................... 88
…from your phone................................................................................... 89
…from any other internal phone.............................................................. 89
…from any outside touchtone phone....................................................... 89
Dialing Main Number ......................................................................... 89
Dialing Your Telephone ..................................................................... 90
…from the email program on your PC..................................................... 90
Using Controls While Playing Messages..................................... 91
Rewind/Fast Forward .............................................................................. 91
Rewind to the Beginning of a Message................................................... 91
Fast Forward to the End of a Message ................................................... 91
Pause Play of a Message........................................................................ 91
Composing Messages before Sending ........................................ 92
Compose and Send a Message .............................................................. 92
Marking a Message as Urgent....................................................... 92
Changing Your Password ............................................................. 93
Skipping the Mail Menu to Hear Messages.................................. 93
Returning to the Auto Attendant or Operator.............................. 93
Zeroing Out to a Custom Operator............................................... 94
Replaying a Message..................................................................... 95
Saving a Message .......................................................................... 95
Skipping to the Next Message ...................................................... 95
Deleting a Message........................................................................ 95
Forwarding a Message to Another Mailbox................................. 95
Replying to a Message .................................................................. 96
Dialing Back a Caller...................................................................... 96
Sending a Message Directly to an Extension.............................. 96
Personal Greetings ........................................................................ 97
Recording Personalized Mailbox Greetings ............................................ 97

viii Table of Contents
Listening to Your Greetings ..................................................................... 98
Receiving Pager Notification ........................................................ 98
What You Receive on Your Pager/Cell Phone ........................................ 98
Managing Distribution Groups ..................................................... 99
Available Options..................................................................................... 99
Creating a New Group............................................................................. 99
Editing or Modifying a Group................................................................. 100
Listing All Group Members .............................................................. 101
Adding a Member to a Group .......................................................... 101
Deleting a Group Member ............................................................... 101
Playing the Group Name ................................................................. 101
Changing the Group Name.............................................................. 102
Deleting a Group ................................................................................... 102
Listening to a List of Distribution Groups............................................... 102
Exiting the Voice Mail System .................................................... 103
6 Set Up Outlook for TAPI
Using TAPI to Call from Outlook ................................................ 105
Installing the TAPI Support Software......................................... 107
Configuring Windows for TAPI ................................................... 112
Configuring Outlook to Use TAPI ............................................... 120
Index ................................................................................. I-i

Business Analog Telephone User Guide General Information 1
620-05600190
Chapter 1
General Information
Introduction
This guide describes how to use all of the features that are provided by your
VocalData telephone system on your Cisco 7902G telephone.
Accessing Phone Features
Some features require you to dial an activating digit followed by a numeric code.
The default value for this activating digit is 5and it is used throughout this guide.
However, your system administrator may choose to use another digit for this
function. In that case, substitute your activating digit for the default. All feature
operation will be exactly the same.
In This Manual
•Chapter 1 discusses the general information
•Chapter 2 contains an alphabetical summary of the VocalData telephone
features
•Chapter 3 discusses voice mail features (default menu).
•Chapter 4 discusses voice mail features (Option A menu).
•Chapter 5 discusses voice mail features (Option B menu).
•Chapter 6 discusses setting up Outlook for TAPI.
Telephone Features
Your analog telephone may have advanced features as part of the telephone. Read
the manual that came with your telephone to find out how these features work.
These features may or may not work with the telephone system and may require
experimentation on your part to see which features can be used with the telephone
system.
Answering a Second Call
To answer a second call without ending the current call, flash the switchhook The
first call is placed on hold and you will be connected to the new incoming call.
To switch between calls, place the current call on Hold. The first call is resumed.

2General Information Business Analog Telephone User Guide
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If you hang up the handset, the current call is disconnected, but the other call is still
on hold. Pick up the handset and take the call off Hold to resume the other call.
Making a Call
To make a call:
1. Lift the handset.
2. For an outside (external) call, press 9(or the digit that is required to access
an outside line).
3. Dial the desired number, including 1and the area code, if required.
Speakerphone Use
If your analog telephone has speakerphone capabilities, you may press the
speakerphone button instead of picking up and replacing the handset.
Flash Button
Some features will require you to flash the switchhook in order to get dialtone as
part of a feature’s activation. If your telephone has a Flash button, you may use the
Flash button in place of flashing the switchhook to activate features.
Moving Your Telephone
Before moving your telephone, you should check with your system administrator to
make sure that the new location is equipped to support your telephone. They will
provide you with instructions for moving your telephone.

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Chapter 2
Telephone Features
This chapter contains an alphabetical summary of all features that may be provided
on your telephone. You will only be able to use those features that have been
configured on to your telephone by the system administrator.
NOTE: Each user’s phone features are configured by the phone service
provider. It is possible that some system features are not configured on your
phone. If you do not have a feature listed in this chapter and would like to
have it on your phone, contact your system administrator for help.
Feature Activation Digit
Some features require you to dial an activating digit followed by a numeric code
(example: 588). The default value for this activating digit is 5and it is used
throughout this document. However, your system administrator may choose to use
another digit for this function. In that case, substitute your activating digit for the
default. Operation of all features will be exactly the same.
NOTE: The feature codes (“star codes”) listed in these procedures are the
default values for your phone system at the time of installation. They may be
changed by your system administrator. Any list of feature codes given to you
by your system administrator should be used in place of the codes listed here.
Abbreviated Dial
This feature lets a you create, modify, delete, verify and use a personal list of up to
100 Abbreviated Dial codes. Abbreviated Dial codes must be entered as two digits
when programming and dialing (Example: enter 04 instead of 4).
Creating an Abbreviated Dial Code
1. Pick up the handset and press 75*.
NOTE: A voice prompt will lead you through the remaining steps.
2. Press 1to program (set) the Abbreviated Dial code.
3. Press the digits (00-99) you wish to use as the Abbreviated Dial code or enter
*to exit.

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4. Dial the phone number you want to assign to this Abbreviated Dial code,
followed by #.
The phone number you entered for this Abbreviated Dial number is repeated
back.
NOTE: Be sure to enter all the numbers normally required to dial the call. This
includes the area code for long distance calls and may include the area code
for local calls in some areas.
5. Press # to save or * to exit without saving.
6. Program or verify another Abbreviated Dial code or hang up to exit.
Using an Abbreviated Dial Code
1. Pick up the handset and press *3 then the desired Abbreviated Dial code (00-
99).
2. Wait for the called party to answer.
Modifying an Abbreviated Dial Code
1. Pick up the handset and press 75*.
NOTE: A voice prompt will lead you through the remaining steps.
2. Press 1to program (set) the Abbreviated Dial code (00-99).
3. Press the digits of the Abbreviated Dial code to modify followed by # or press
* to exit.
4. Dial the phone number you want to assign to this Abbreviated Dial code
followed by the #sign, or press * to cancel.
The phone number you entered for this Abbreviated Dial number is repeated
back.
NOTE: Be sure to enter all the numbers normally required to dial the call. This
includes the area code for long distance calls and may include the area code
for local calls in some areas.
5. Press # to save the changes or * to exit without saving.
6. Program or verify another Abbreviated Dial code or hang up to exit.
Deleting an Abbreviated Dial Code
1. Pick up the handset and press 75*.
NOTE: A voice prompt will lead you through the remaining steps.
2. Press 1to program (set) the Abbreviated Dial code (00-99).

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3. Press the digits of the Abbreviated Dial code to delete followed by the # sign.
A confirmation message tells you: “No number was entered.”
4. Program or verify another Abbreviated Dial code or hang up to exit.
Verifying an Abbreviated Dial Number
1. Pick up the handset and press 75*.
2. Press 2to verify (check) an Abbreviated Dial code (00-99).
3. Press the Abbreviated Dial code you wish to verify.
The phone number you entered for this Abbreviated Dial number is repeated
back.
4. Program or verify another Abbreviated Dial code or hang up to exit.
Anonymous Call Rejection
When enabled, this feature rejects calls from callers who block the display of their
caller ID information.
Enabling Anonymous Call Rejection
1. Pick up the handset and press *77 on the telephone keypad.
2. Hang up.
On any subsequent incoming call that provides no caller ID, the calling party gets
a message that the party they are calling does not accept anonymous calls.
Disabling Anonymous Call Rejection
1. Pick up the handset and press *87 on the telephone keypad.
2. Hang up.
Authorization Code Calling
This feature is available system-wide to allow/deny long distance dialing and does
not appear as a button on your telephone.
If you are required to enter an authorization code for a call, follow these steps:
1. Access an outside line.
2. Press the #sign.
3. Enter the authorization code (obtained from your system administrator).
When the correct code is entered, you hear dial tone.

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4. Enter the desired number you want to call.
Blind Transfer
Use this feature to transfer a call to another number without having to announce it.
See also “Transfer” on page 45.
1. Tell the calling party that you will transfer the call.
2. Flash the switchhook.
3. Dial *08
4. Dial the number to which you want to transfer the call.
5. Hang up.
Call Block (Selective Call Rejection)
Call Block (also known as Selective Call Rejection) allows you to program your
phone to reject calls from a list of telephone numbers. All calls from phones on the
list receive a message which says you are not accepting calls.
To use this feature (*60), you create a list of telephone numbers (internal or
external) that receive the message when a call with that caller ID appears at your
telephone.
Call Block is managed through a menu of commands activated by pressing digits
on the keypad. The menu commands are:
•1 - Enable/disable feature
•2 - Add last caller to blocked list
•3 - Add numbers to blocked list
•4 - List numbers to blocked list
•5 - Delete numbers from blocked list
Enabling/Disabling Call Block
The T6000 system allows you to turn the Call Block feature on and off (i.e., decide
when calls from your list will be forwarded and when they will ring at your telephone
as usual). Disabling (turning off) the feature does not delete the list of callers who
are blocked and receive the message.
1. Pick up the handset and press *60 or *80 on the telephone keypad.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
2. Press 1to enable Call Block if it is disabled or to disable the feature if it is
enabled.

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Blocking Number of Last Call Received
1. Pick up the handset and press *60 or *80 on the telephone keypad.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
2. Press 2to add the number of the last call you received to the blocked list.
You are returned to the Selective Call Forward menu.
3. Select a menu item or hang up.
NOTE: Adding a number this way does not affect any numbers already on
your list, but simply adds the most recent caller to your blocked list.
Adding Numbers to Call Block List
1. Pick up the handset and press *60 or *80 on the telephone keypad.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
2. Press 3to add telephone numbers to the list of numbers that will be blocked.
3. Enter the number with no spaces, dashes or special characters followed by
the #key.
4. Press #to save the entry or * to exit without saving.
5. Select a menu item or hang up.
Listing Blocked Numbers
1. Pick up the handset and press *60 or *80 on the telephone keypad.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
2. Press 4to hear the list of numbers which will be blocked.
The voice prompt announces the list and the first number.
3. Press #to hear the next number or press *to return to the Call Block menu.
NOTE: As long as you press #for the next number, the system will scroll
through the list of member numbers, starting over with the first number after
the last number is spoken.
4. Repeat the previous two steps until you have heard as many of the numbers
as you want.
5. Press *to return to the Call Block menu when you are finished listening to
member numbers.

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Deleting Numbers from Call Block
1. Pick up the handset and press *60 or *80 on the telephone keypad.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
2. Press 5to delete telephone numbers from the list of numbers which will be
blocked.
3. The voice prompt provides options for deleting members including:
•Press 1if you know the number to delete;
(see Step 4)
•Press 2for a list of numbers;
(see Step 8)
•Press 3to delete all numbers;
(see Step 14)
•Press *to return to the Call Block menu.
4. Press 1to remove a specific number.
5. Enter the number to delete with no spaces, dashes or special characters
followed by the # key.
The voice prompt repeats the number you just entered.
6. Press #to save the entry (delete it from your list) or press *to cancel the entry.
7. Select a menu item or hang up.
8. Press 2to hear the list of numbers and have the option to delete them as you
go through the list.
The voice prompt announces the list and the first number.
9. Press # until you find the number you wish to delete.
10. Press 1to delete the number, #to hear the next number or *to return to the
Call Block menu.
The number is deleted immediately and the next number in the list is
announced.
11. You can press 1to delete it, #to hear the next number or *to return to the
Call Block menu.
12. Repeat the previous three steps until you have found and deleted as many of
the numbers as you want.
13. Press *to return to the Call Block menu or hang up
14. Press 3to immediately delete all member numbers.
The voice prompt announces that all phone numbers have been removed
from the list and you are returned to the Call Block menu.

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15. Select a menu item or hang up.
Call Forward (All Calls)
Call Forward (All Calls) allows you to forward all calls for your phone to the number
you enter. Calls will not ring at your phone and will be sent to the number you
entered as the forward destination. If your telephone has a display, it will show that
your telephone is forwarded. You can forward calls to an IP or non-IP phone.
If your phone does not have an indicator showing that the phone is forwarded, then
it will emit one short ring or “ping ring” when a call comes in to the phone. The “ping
ring” is provided to remind you that your phone is forwarded to another number.
Calls forwarded to an external number (7- or 10-digits) that are unanswered will roll
over to voice mail (if available) at that number. Calls forwarded to an internal
number (4-digit extension) that are unanswered will roll over to voice mail (if
available) for the called party (not the forwarding destination).
External forwarding must be supported by your system for external numbers to be
accepted. Be sure to include the access code for an outside line and the area code,
if necessary, with the external number. Up to 20 digits may be entered.
Enabling Call Forward (All)
1. Pick up the handset and press 72* on the telephone keypad.
•If you do not have a previously configured forward number, you will be
instructed to enter a forwarding number and press #.
•If you previously configured a forwarding number, you will be instructed
to do one of the following:
•Press 1to enable forwarding. Go to step 8.
•Press 2to change the current forwarding number. Go to step 2.
2. Enter the number to which you want to forward all your calls. Be sure to enter
the number exactly as you would if you were to call that number. Include the
area code, if necessary.
3. Press #.
4. A prompt asks you to confirm the forwarding number by pressing # or re-enter
the forwarding number by pressing *.
•If you entered an external number, but are not allowed to forward calls to
external numbers, a prompt states the number is invalid and requests you
enter a number.
5. If you pressed *, return to step 2 or hang up.
6. If you pressed #, you are offered the option to verify the forwarding number.
•Press 1to verify the number you entered.
•Press 2to enable the number. Go to step 8.