TekTone NC404TS Tek-CARE User manual
NC404TS Tek-CAREMaster Station Operation and Installation Manual
Copyright©2001-2019 TekTone®Sound & Signal Mfg., Inc., All rights reserved.
No part of this publication may be copied without the express written permission of TekTone ®
Sound & Signal Mfg., Inc. The content of this manual is furnished for informational use only, is sub-
ject to change without notice, and should not be construed as a commitment by TekTone. TekTone
Sound & Signal Mfg., Inc. assumes no responsibility or liability for any errors or inaccuracies that
may appear in this documentation.
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TekTone®Sound and Signal Mfg., Inc., 324 Industrial Park Road, Franklin, North Carolina 28734,
USA.
Introduction
Introduction
The NC404TS Tek-CAREMaster Station is purpose-built to be a proprietary LCD touchscreen nurse call
event monitor for the Tek-CARE platform, and this device runs on the facility LAN. The NC404TS
provides two-way voice communication between patients and staff. An NC475 Tek-CAREAppliance
Server is required for the installation of the NC404TS Tek-CAREMaster Station.
All connections are located at the rear of the NC404TS Tek-CAREMaster Station, and it is designed to
be either desk- or wall-mounted. The CL231 is used in conjunction with a TV/Monitor wall-mount
bracket which must be a VESA mount design. A minimum clearance of 1.2" behind the monitor is
required to accommodate the PM593 Controller. The TekTone ST316, wireless keyboard and mouse,
may be connected to the NC404TS Tek-CAREMaster Station if desired.
In most facilities, the NC404TS Tek-CAREMaster Station will be visible and installed to be accessible
by all applicable staff. Calls are automatically sorted by priority and duration, with the highest priority
calls being displayed first. If the handset is lifted to answer a call, the highest priority call is answered
unless another call is manually selected.
The NC404TS Tek-CAREMaster Station must be dedicated to the Tek-CARE system. Do not attempt to
install or connect non-TekTone applications with the Tek-CARE Network unless specifically instructed
by TekTone Technical Support.
NC404TS Tek-CAREMaster Station Components
The NC404TS Tek-CAREMaster Station package includes the following components:
oNC318 - Touchscreen monitor
oUSB cable
oPower cable
oNC403NOTS - PM593 controller & case
oCA060 - 18" HDMIto micro HDMI cable
oHW336 - Four 10mm pan head screws
oPK307 - Power Supply
oNC404 - Master Station (sidecar)
oTA415B - Handset
oCA043 - 6' Coiled phone cord
oHW349 - Four 4 × 1/4" pan plastite screws
oCL231 Wall-Mount Bracket
oHW376 - Four 14mm VESA mounting screws
5|NC404TS Tek-CAREMaster Station Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved
Installing the NC404TS Tek-CAREMaster Station
NOTE: The NC475 is required to be installed and running prior to the installation of the NC404TS
Tek-CAREMaster Station.
Connect and screw in the following:
1. Connect the monitor's power cord to an AC outlet and then to the NC318 monitor.
2. Screw the CL231 bracket to the NC318 monitor with the four HW376 screws provided.
3. Screw the NC403NOTS to the CL231 bracket with the provided four HW336 mounting screws.
4. Screw the NC404 to the CL231 bracket with the four HW349 screws.
Connect the following on the back of the NC404TS:
1. Connect the PK307 plug-in transformer to the DC Power Input of the NC403NOTS.
2. Connect the USB cable to the USB Port on the NC403NOTS and the monitor.
3. Connect the CA060 HDMI cable to the Micro HDMI on the NC403NOTS and the monitor.
4. Connect the NC403NOTS Ethernet jack to the Facility LAN.
5. Connect the included coiled cord between the handset and the 4-pin jack on the rear of the
NC404.
6. Connect the CAT5 cable to the back of the NC404 and to the facility's LAN.
7. Assign a unique address for each NC404TS Tek-CAREMaster Station using the DIP switch at
the rear of the NC404 sidecar.
Back of the NC403NOTS
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Installing the NC404TS Tek-CAREMaster Station
Installing the NC404TS Tek-CAREMaster Station
Next, find the correct network IP address. To find the correct network IP address connected to the Tek-
CARE Network, go to the NC475 Tek-CAREAppliance Server.
NOTE: For more information on setup, updates, and networking, refer to the NC475 Tek-
CAREAppliance Server Installation Manual, IL1012.
Use the arrow keys on the front of the NC475 Tek-CAREAppliance Server to scroll to the right. At the
Menu screen, scroll down and select the Setup Mode option. Enter the maintenance pin and push the
green Okay button. The NC475 Tek-CAREAppliance Server will reboot and enter setup mode.
Once the NC475 Tek-CAREAppliance Server boots into setup mode, scroll through the Setup menu
using the up and down arrow keys. Select the Current Settings entry, and push the green Okay button.
A menu will appear showing the current network settings of the NC475 Tek-CAREAppliance Server.
The first list item is the Tek-CARE subnet. Scroll down to view the IP address, netmask (if applicable)
and gateway (if applicable).
Note the IP Address assigned to the NC475 Tek-CARE Appliance Server here:
________.________.________.________
Once you have noted the IP address, press the red Exit button to return to the setup menu. Use the arrow
keys to scroll through the Setup menu and select the Exit option. Press the green Okay button. The
NC475 Tek-CAREAppliance Server will reboot and return to the home screen.
Power up the NC404TS Tek-CAREMaster Station. Once the NC404TS Tek-CAREMaster Station is
turned on for the first time, enter the IP address as noted above in the Connection Settings screen and
choose a unique Device ID between 1 - 254. Below is an example of an IP address and Device ID
entered in the Connection Settings screen.
Note the Device IDs of each NC404TS Tek-CAREMaster Station installed on the system. At the bottom
of the Connection Settings screen, click Network Setup.
On the Network Setup screen, DHCP will be automatically defaulted. In most instances, the DHCP
option should be chosen.
NOTE: Only use the Static option when directed by facility IT staff. Theywill have to
provide the appropriate address and subnet information to enter into the Static IP address
and Subnet fields.
If changes were made to the Network Setup screen, click Save. This option will apply the changes and
force the NC404TS Tek-CAREMaster Station to reboot.
If there were no changes made to the Network Setup screen, click Cancel which takes you back to the
Connection Settings screen. If you wish to reset the connection settings, touch Reset Connection Set-
tings. This will force the NC404TS Tek-CAREMaster Station to reboot and change back to the default
settings before any changes were made.
Click Connect to be redirected to the home page of the NC404TS.
7|NC404TS Tek-CAREMaster Station Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved
Using the NC404TS Tek-CAREMaster Station
Once hardware installation is complete, set up the system configuration. The LS450 Config Tool is used
to configure the system, and is installed on a technician’s programming laptop.
Refer to the LS450 Config Tool Installation and Operating Instruction Manual, IL855, for more inform-
ation on how to set up the Config Tool. The NC404TS Tek-CAREMaster Station settings can be found
in the "Monitors" page of the Config Tool.
Select an available monitor from the monitor index and click Edit. Change the name of the monitor to
something that is easily recognizable. If this monitor is to be recognized on the Tek-CARE Network,
check Exists. If the monitor disconnects from the network and the facility wants a fault displaying that
information, click Supervised.
Under Type, choose Paired with NC404 and select the paired master. Under Views, choose either List
only (same functionality as an event monitor), List and Icon, or List and Map. Check Play Sounds if
you want the monitor to play sounds when a call is coming in. The NC475 will serve as the primary
annunciator on the system (Monitor ID 0000). However, if it will be unattended in an equipment room,
uncheck Primary Annunciation. Enter the LCD Maintenance Menu PIN. Under Zones and Call
Filter, select the applicable zones and call filters that are to be annunciated on the monitor. Click
Apply.
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Using the NC404TS Tek-CAREMaster Station
Using the NC404TS Tek-CAREMaster Station
The List and Icon view will give an icon layout.
List and Map view will show a map view on the NC404TS. To upload a map of the facility, go to
Locations>Proximity Maps. Acceptable file formats for proximity maps are .bmp, .gif, .jpeg, and .png.
Click Add under Details and select Load from file to upload a map of the facility. Click Add under
Locations to add stations. Create a name for the station and pick the proximity map and click Save.
9|NC404TS Tek-CAREMaster Station Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved
Select Edit under Proximity Maps. Once the locations are saved, a red icon will appear to the left of the
proximity map. Drag the red icon to the correct location on the map. Click Save. Once the configuration
is committed, the red icons will display as gray boxes on the NC404TS Tek-CAREMaster Station in
Map view.
Once the configuration has been completed and committed to the system, the NC404TS Tek-CARE
Master Station will show all active calls on the Tek-CARE system, and if desired, can be zoned using
the LS450 Config Tool or the annunciation options in the Settings screen discussed on page 13.
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Using the NC404TS Tek-CAREMaster Station
Using the NC404TS Tek-CAREMaster Station
List and Icon View
The List and Icon view on the NC404TS will show the icons for the different stations.
Touch an icon for more information about the station.
Status, Dial, and Menu options are discussed later on page 14.
11|NC404TS Tek-CAREMaster Station Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved
List and Map View
The List and Map view will show the stations as gray icons throughout the map of the floor plan.
Select one of the stations for more information.
When a call is placed from a station, the top portion of the icon will turn a different color depending on
the type of call being placed - blue for code blue shown below. The color is determined by the Screen
Color option on the Call Type page in the Config Tool.
Select Calls to change the view of the NC404TS to the List Only view.
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Using the NC404TS Tek-CAREMaster Station
Using the NC404TS Tek-CAREMaster Station
List Only View
The List Only view home screen displays the current system time in the top left corner, the Settings icon
in the top right corner, and a selection of navigation buttons on the right side of the screen. To change
the time setting, touch the current system time and it will give the option to change the date and time.
Settings Screen
To change the Tone Volume or Voice Volume, select Low, Medium, or High. The Connection Settings
will show the IP address and Device ID that was originally entered when the NC404TS Tek-
CAREMaster Stationwas turned on for the first time. If these settings need to be changed, click Reset
Connection Settings. Click Connect to go back to the home page of the NC404TS Tek-CAREMaster
Station. The Network Settings shows if the network is on DHCP or Static LAN. The Reset Connection
Settings will reset back to the original default settings before changes were made.
Play Tones will allow the option for notification noises to play when there is a fault or an incoming
nurse call.
13|NC404TS Tek-CAREMaster Station Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved
The Annunciation button allows for configuration of which calls can be annunciated from all selected
zones and call types on these screens. Use the checkboxes and the All or None buttons to select the
desired zones and call types to annunciate.
Calls
The Calls button will bring you back to the home screen of the NC404TS Tek-CAREMaster Station.
Status
The Status screen shows a list of all active statuses on the Tek-CARE system. Use the options at the top
to filter by status type, and touch each individual status to view more information about the status.
Dial
Touch the Dial button to access the Dial screen. Touch the Search button to open the station page.
Once on the station page, you can use the buttons to place statuses on the station, attend calls, edit
annunciation options, and more.
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Using the NC404TS Tek-CAREMaster Station
Using the NC404TS Tek-CAREMaster Station
Menu
The Menu screen is used to view system information, sync reporting, and create backups. Touch the
Menu button on the display or navigate to the menu on the NC404TS Tek-CAREMaster Station.
Insert the included USB backup drive into any USB port on the rear of the NC475 Tek-CARE Appli-
ance Server before proceeding to do a backup of Reports or the Config Tool.
The Search button enables you to search for Patients,Staff, or Equipment that have been added into the
system.
The Send Message button allows you to send either a preprogrammed or custom message to individuals
or a staff group.
The Audio Page button will allow you to talk to all masters, stations, or zones the NC404TS is assigned
to.
The Backup Config button creates a backup file of the current configuration. Touching the Backup Con-
fig button or selecting the option on the NC404TS Tek-CAREMaster Station display plays two tones,
one low beep to indicate the process has been started, and a higher beep to indicate the process has been
successful.
The Backup Reporting button creates a backup file of the reporting database. Touching the Backup
Reporting button or selecting the option on the NC404TS Tek-CAREMaster Station display plays two
tones, one low beep to indicate the process has been started, and a higher beep to indicate the process
has been successful.
The Faults button displays all current faults that are present on the Tek-CARE system. The Repair and
Redetect options are also available from the Faults screen.
The Info button displays information about the Tek-CARE system including the Device ID (the Device
ID you entered in the Connection Settings screen), Device Name, Platform Version, and MAC Address
of the NC475 Tek-CAREAppliance Server.
Once backups have been created, they must be exported to the USB backup drive. Touch the Export
Backups to write the files to the backup drive. Again, you will hear two tones to indicate the start and
end of the process.
15|NC404TS Tek-CAREMaster Station Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved
Using the NC404 Sidecar Master
The NC404 is the sidecar master of the monitor with the handset.
Select any active call on the main screen and go to the Call Details screen. Picking up the handset or
pressing the TALK button will connect to that station making the call.
The highest priority alarm is always shown at the top of the list of the NC404. If more than one call is
active on the system, a scroll arrow will appear to the right of the list. Scroll through the list with the
CALLSbutton to choose the call you wish to answer. Calls are sorted based on priority and time.
Once the call is complete, either hang up the handset or hold down the RESET button. The RESET but-
ton will also clear a stat call placed on the system from the main monitor.
NOTE: Only calls with Call Types with Attendance unchecked in the Config Tool will
reset when the handset hangs up. Other call types have to be reset at the station where the
call is placed.
Select Faults to view any faults present on the system.
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Using the NC404 Sidecar Master
