TekTone Tek-CARE 550 User manual
www.tektone.com
Phone: (828) 524-9967
Toll-Free: (800) 327-8466
Sales: Option 2
Tech Support: Option 3
277 Industrial Park Road
Franklin, NC 28734
Fax: (828) 524-9968
Tek-CARE®550
Wireless Nurse Call System
Installation and Operation Manual
Tek-CARE®550isadual-band wireless nurse call system designedforuse in senior
living, assisted living and independent living facilities, as well as skilled nursing
environments. The system includes a complete selection of wireless transmitters,
includingresident pendants, customizable 2-button pull-cord stations,single & dual
room stations, and duty stations. Tek-CARE®550 is patent pending, and will be
UL®1069 Listed, cUL®Listed, and UL®2560 Listed.
IL948
Section E
Preliminary Rev. 0 - 06/2013
ii • IL948 Tek-CARE®500 & Tek-CARE®550 Installation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
Tek-CARE®550 Installation Manual
Copyright © 2013 TekTone®Sound & Signal Mfg., Inc., All rights reserved.
No part of this publication may be copied without the express written permission of TekTone®Sound & Signal Mfg., Inc. The
content of this manual is furnished for informational use only, is subject to change without notice, and should not be construed
as a commitment by TekTone®Sound & Signal Mfg., Inc. TekTone®Sound & Signal Mfg., Inc. assumes no responsibility or
liability for any errors or inaccuracies that may appear in this documentation.
TekTone, the TekTone logo, Tek-Alert, Tek-Bridge, Tek-Call, Tek-Care, Tek-Check-In, Tek-Com, Tek-Entry, Tek-Guard, Tek-Micro,
Tek-MMARS, Tek-Paging, Tek-Safe and Tek-Status are either registered trademarks or trademarks of TekTone®Sound & Signal
Mfg., Inc. in the United States and/or other countries. All other trademarks are the property of their respective owners.
TekTone®Sound & Signal Mfg., Inc., 277 Industrial Park Road, Franklin, North Carolina 28734, USA.
Table of Contents
Table of Contents ............................................. iii
FCC and IC Statements ....................................... v
TekTone®SF551 Pendant Transmitter .................................. v
TekTone®PM550 Wireless Radio Module ................................ vi
Canada............................................................viii
System Overview and Introduction .............................1
Tek-CARE®550 ...................................................... 1
Tek-CARE®500 ...................................................... 1
Keys to a Trouble-Free Installation ..................................... 1
System Installation and Setup................................. 2
Equipment Installation ............................................... 2
Tek-CARE®550 System Components .................................... 2
Tek-CARE®500 System Components .................................... 4
TekTone®Wireless System Setup Overview .............................. 6
............................................... 7
Install the Tek-BRIDGE™ .............................................. 8
Program and Install the NC555 Gateways and NC551 Repeaters ............ 9
Program Tek-CARE®550 System Transmitters ........................... 11
Add Facility Maps and Locations ...................................... 13
Assign Locations to Stationary Transmitters ............................ 14
Install Transmitters in the Facility ..................................... 14
Add Custom Resident Information Fields ............................... 15
Modifying, Creating, and Removing Zones .............................. 15
Assign Transmitters to Zones ......................................... 16
Create Resident Check In Times ....................................... 16
Create Custom Staff Types............................................ 17
Create Shifts ....................................................... 17
Programming Optional System Features...................... 18
Install Remote Event Monitors ........................................ 18
Set Up Email and SMS Output ......................................... 19
Set Up Paging ...................................................... 20
.............................. 22
Set Up Central Monitoring............................................ 23
.......................... 24
Versus®Badge System Integration..................................... 24
Set Up Password Protection .......................................... 25
............................. 25
System Customization ........................................ 26
Add Residents and Assign Them to Locations ........................... 26
Assign Transmitters to Locations and Residents ......................... 27
Assign Check-In Times to Check-In Transmitters......................... 29
Add Facility Staff ................................................... 30
Create Staff Groups ................................................. 31
Create Staff Assignments............................................. 32
33
IL948 Tek-CARE®500 & Tek-CARE®550 Installation Manual • iii
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
Table of Contents
Using the Tek-CARE®Reporting System...................... 34
Creating Reports ................................................... 34
Viewing and Interpreting Report Data ................................. 35
iv • IL948 Tek-CARE®500 & Tek-CARE®550 Installation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
Illustrations
IL948 Tek-CARE®500 & Tek-CARE®550 Installation Manual • v
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
FCC and IC Statements
TekTone®SF551 PendantTransmitter
FCC ID: QZ8-SF551
IC: 1720A-SF551
FCC Compliance Statement (Part 15.19)
The TekTone®SF551 Pendant Transmitter complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.
Warning (Part 15.21)
compliance could void the user’s authority to operate the equipment.
FCC Interference Statement (Part 15.105 (b)
The TekTone®SF551 Pendant Transmitter has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one
of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This portable transmitter with its antenna complies with FCC/IC RF exposure limits
for general population / uncontrolled exposure.
FCC and IC Statements
vi • IL948 Tek-CARE®500 & Tek-CARE®550 Installation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
TekTone®PM550 Wireless Radio Module
FCC ID: QZ8-PM550
IC: 1720A-PM550
PM550 Wireless Radio Module Description:
that these TekTone®
NC552 Locators and NC551 Repeaters:
LI552 Wireless Dome Light
NC551 Repeater
SF552 Universal Transmitter
SF559 Wireless 2-Button Pull-Cord Station
SF561 Single Room Station
SF562 Dual Room Station
SF565 Wireless Duty Station
These TekTone®
radio transmission, including push button, pull cord, push button call cord, and ancillary
contact inputs.
FCC Compliance Statement (Part 15.19)
The TekTone®PM550 Wireless Radio Module complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.
Warning (Part 15.21)
compliance could void the user’s authority to operate the equipment.
FCC Interference Statement (Part 15.105 (b)
The TekTone®PM550 Wireless Radio Module has been tested and found to comply
with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help
RF Exposure (OET Bulletin 65)
To comply with FCC/IC RF exposure requirements for mobile transmitting devices, this
FCC and IC Statements
IL948 Tek-CARE®500 & Tek-CARE®550 Installation Manual • vii
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
transmitter should only be used or installed at locations where there is at least 20cm
separation distance between the antenna and all persons.
TekTone®Responsibilities to comply with FCC and Industry Canada Regulations
The TekTone®
products only by TekTone®under the following conditions:
1. The antenna(s) must be installed such that a minimum separation distance of
20cm is maintained between the radiator (antenna) and all persons at all times.
2. The transmitter module must not be co-located or operating in conjunction with
any other antenna or transmitter.
As long as the two conditions above are met, further transmitter testing will not be
®is still responsible for testing their end-product for any
additional compliance requirements required with this module installed (for example,
digital device emissions, PC peripheral requirements, etc.).
IMPORTANT NOTE: In the event that these conditions cannot be met (for certain
®will be
responsible for re-evaluating the end product (including the transmitter) and obtaining
End Product Labeling
The TekTone®PM550 Wireless Radio Module is labeled with its own FCC ID and IC
the module is installed inside another device, then the outside of the device into which
the module is installed must also display a label referring to the enclosed module. In
Contains Transmitter Module FCC ID: QZ8-PM550
Contains Transmitter Module IC: 1720A-PM550
–or–
Contains FCC ID: QZ8-PM550
Contains IC: 1720A-PM550
TekTone®must only use quarter wave monopole or PCB inserted antennas which have
®PM550 Wireless Radio Module,
TekTone®must not to provide information to the end user regarding how to install
or remove this RF module or change RF related parameters in the user manual of the
end product.
The user manual for the end product must include the following information in a
prominent location:
“To comply with FCC and Industry Canada RF radiation exposure limits for general
population, the antenna(s) used for this transmitter must be installed such that a
minimum separation distance of 20cm is maintained between the radiator (antenna)
and all persons at all times and must not be co-located or operating in conjunction
with any other antenna or transmitter.”
Canada
TekTone®Model: SF551 Pendant Transmitter
FCC and IC Statements
viii • IL948 Tek-CARE®500 & Tek-CARE®550 Installation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
FCC ID: QZ8-SF551
IC: 1720A-SF551
TekTone®Model: PM550 Wireless Radio Module
FCC ID: QZ8-PM550
IC: 1720A-PM550
Section 7.1.2 of RSS-GEN
Under Industry Canada regulations, this radio transmitter may only operate using
an antenna of a type and maximum (or lesser) gain approved for the transmitter by
Industry Canada. To reduce potential radio interference to other users, the antenna
type and its gain should be so chosen that the equivalent isotropically radiated power
(e.i.r.p.) is not more than that necessary for successful communication.
Section 7.1.2 du RSS-GEN
Conformément à la réglementation d’Industrie Canada, cet émetteur radio ne peut
fonctionner à l’aide d’une antenne d’un type et maximum (ou moins) Gain approuvé
pour l’émetteur par Industrie Canada. Pour réduire le risque d’interférence avec d’autres
isotrope rayonnée équivalente (PIRE) ne dépasse pas ce qui est nécessaire pour une
communication réussie.
Section 7.1.3 of RSS-GEN
This Device complies with Industry Canada License-exempt RSS standard(s). Operation
is subject to the following two conditions: 1) this device may not cause interference,
and 2) this device must accept any interference, including interference that may cause
undesired operation of the device.
Section 7.1.3 du RSS-GEN
Cet appareil est conforme avec Industrie Canada exempts de licence standard RSS (s).
Son fonctionnement est soumis aux deux conditions suivantes: 1) cet appareil ne doit
pas provoquer d’interférences et 2) cet appareil doit accepter toute interférence, y
compris celles pouvant causer un mauvais fonctionnement de l’appareil.
System Overview and Introduction
Tek-CARE®550
The Tek-CARE®550 Wireless Nurse Call System is a complete UL®1069 and UL®2560
listed system designed to provide a range of communication options and system
functions to meet the needs of modern hospitals and care centers. The Tek-CARE®550
system is designed for reliability, ease of installation, and ease of use. It can be equipped
with a variety of transmitters and receivers to allow communication between patients
and staff as well as communication within the facility staff by use of e-mail, text
messaging, and pagers.
The Tek-CARE®550 system is comprised of the Tek-BRIDGE, a master station computer
installed on facility PCs, Gateways and Repeaters which transmit messages from the
system devices to the Tek-BRIDGE, and system devices such as pendant transmitters,
wireless dome lights, pull-cord and pushbutton room stations, and staff pagers. The
to Tek-CARE®550 devices, the Tek-CARE®550 system also supports the full range of FA
(Frequency Agile) and ES (EchoStream) devices used with the Tek-CARE®500 system.
The Tek-CARE®550 system can also be fully integrated with other TekTone®systems
Tek-CARE®500
The Tek-CARE®500 Wireless Emergency Call System offers advanced security and
safety features for senior living facilities. The Tek-CARE®500 system can communicate
with both FA and ES devices, but cannot interface with Tek-CARE®550 devices. The
Tek-CARE®500 system offers a wide range of device choices including window and
door alarms, smoke alarms, and motion detectors as well as call buttons and pendant
transmitters. As with the Tek-CARE®550 system, the Tek-CARE®500 system also uses
software.
Installation of the both the Tek-CARE®550 and Tek-CARE®500 systems is designed to
be accomplished by a single individual or a small team.
Keys to aTrouble-Free Installation
• Carefully read this manual and follow all procedures outlined within.
• Use the included programming worksheet to note device numbers and locations.
•
•
.
• File>Save
and to ensure that the
•
setup is complete.
• Do not mount TekTone devices using non-TekTone®hardware. Metal backboxes
will interfere with signal transmission.
IL948 Tek-CARE®500 & Tek-CARE®550 Installation Manual • 1
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
System Installation and Setup
Equipment Installation
Before beginning installation of a TekTone®wireless system, ensure that a site survey
® representative using the SF551SS Site
for the Tek-CARE®550 system or the for the
Tek-CARE®500 system. This is a necessary step to correctly determine what equipment
is necessary and where it should be located. A thorough site survey will also identify
potential problem areas in a facility so that those issues may be addressed.
Tek-CARE®550 System Components
Devices compatible with the Tek-CARE®550 system are listed below. Each unit is
www.tektone.com.
In addition to devices directly compatible with the Tek-CARE®550 system, Tek-
CARE®500 wireless devices and foreign devices may be integrated as well, though
additional licenses for each foreign device or system must be purchased from TekTone®.
Tek-BRIDGE™: The core component of the Tek-CARE®550 system. The Event Monitor
running at times for the nurse call system to function. The Tek-BRIDGE™ consists of a
master station compu
NC555 Gateway: Communicates messages from NC551 Repeaters to the Tek-BRIDGE™.
information to the Tek-BRIDGE™ via TCP/IP Ethernet. The gateway is powered by an
included PK505 Plug-in Transformer and a BA550 Backup Battery is included inside
the gateway’s housing.
NC551 Repeater: Receives messages from system wireless devices and communicates
repeater is powered by an included PK505 Plug-in Transformer and a BA550 Backup
Battery is included inside the repeater’s housing.
NC552 Locator: Used to determine the approximate location of mobile transmitters. The
Tek-BRIDGE™ determines the call’s location based on the signal strength information
embedded in the message. The locator is powered by a BA505 battery and an optional
PK505 Plug-in Transformer. A pole/wall mount bracket is included.
NC553 Relay: Used to signal ancillary devices such as wired dome lights or door release
magnets. Powered by a PK505 plug-in transformer. The relay is powered by a BA505
battery and an optional PK505 Plug-in Transformer.
LI552 Wireless Dome Light: The LI552 Wireless Dome Light provides visual indication
of calls when used with the Tek-CARE®550 Wireless Nurse Call System. The LI552
from which an emergency call has been placed. The LED dome light is powered by a
PK505 Power Transformer, purchased seperately.
SF551 Pendant Transmitter: Waterproof pendant transmitter with a recessed
pushbutton. The device and battery status are continually supervised by the Tek-
BRIDGE™. The pendant includes a necklace and is powered by a user-replaceable
BA501 3v lithium coin battery.
2 • IL948 Tek-CARE®500 & Tek-CARE®550 Installation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
System Installation and Setup
SF559 Two Button Pull-Cord Station: Wall-mounted, water-resistant pull-cord station
Available button inserts for the SF559 Two Button Pull-Cord Station include Staff Assist,
pull-cord station is powered by a replaceable BA505 3v lithium battery or an optional
PK505 plug-in transformer.
SF561 Single and SF562 Dual Room Stations: Wall-mounted room call stations that
BA505 3v lithium battery. An optional PK505 plug-in transformer may also be added.
SF552 Universal Transmitter: Used to integrate normally open (NO), normally closed
(NC), latching, or momentary inputs from an ancillary alarm device into the Tek-
CARE®550 system. The universal transmitter can be used to monitor building systems,
alarm systems, or to add other wireless device types such as panic or pushbuttons. An
optional pole/wall mount bracket allows the transmitter to be surface mounted on a
wall or attached to a pole to monitor devices such as an IV pump.
NC502 PC-Alarm Panel: Interfaces between the Tek-BRIDGE™ and a POTS line for the
purpose of sending alarm messages to a central monitoring station.
NC369 Paging Transmitter: When RF (Radio Frequency) paging is a required
component of a facility’s nurse call system, the NC369 Paging Transmitter is used. The
paging transmitter enables both automatic and manual pages to be sent to NC399P
Alphanumeric Pagers.
NC399P Alphanumeric Pager: The NC399P Alphanumeric Pager receives automatic
and manual paging messages from the Tek-CARE®550 system sent by the NC369 Paging
Transmitter.
PK505 Power Transformer: The PK505 power transformer supplies 12VDC line power
to the NC555 Gateway, NC551 repeater and all wall-mount Tek-CARE®550 system
transmitters. It is included with the NC555 Gateway and NC551 Repeater. Other devices
that require line power from the PK505 Power Transformer are the LI552 LED Dome
Light, SF552 Universal Transmitter, NC552 Locator, NC553 Relay, and the SF565 Duty
Station. the PK505 Power Transformer is optional for the SF552 Universal Transmitter,
SF559 2-Button Pull-Cord station, and SF561 and SF562 Room Stations.
BA501 Battery: Replacement 3V Lithium button cell battery for the SF551 Pendant
Transmitter. CR2450 or equivalent.
BA505 Battery: Replacement 3V Lithium battery for SF552, SF559, SF561, SF562,
NC552, and NC553. CR17345 or equivalent.
BA550 Backup Battery: The BA550 Backup Batter is used to in the NC555 Gateway
and NC551 Repeater. The BA550 Backup Battery allows critical system functions to
remain operating in the event of a line power failure. Gateway and Repeater switchover
to battery power is annunciated at the Tek-BRIDGE™
IL948 Tek-CARE®500 & Tek-CARE®550 Installation Manual • 3
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
System Installation and Setup
Tek-CARE®500 System Components
NC510 and NC510ES Receivers: The NC510 and NC510ES receivers connect directly
to the Tek-BRIDGE™ and receive calls from wireless devices in the facility. The NC510
receiver communicates with FA devices, and the NC510ES receiver communicates
with ES devices.
NC511ES Repeater/Locator: The repeater/locator extends the range of roaming
transmitters and can determine the approximate location of a roaming transmitter
within the facility. An optional weatherproof housing (TekTone®
is available if the repeater/locator is to be mounted outdoors or if additional protection
for the repeater/locator is desired.
NC502 PC-Alarm Panel: Interfaces between the Tek-BRIDGE™ and a POTS line for the
purpose of sending alarm messages to a central monitoring station.
NC369 Paging Transmitter: When RF (Radio Frequency) paging is a required
component of a facility’s emergency call system, the NC369 Paging Transmitter is
used. The paging transmitter enables both automatic and manual pages to be sent to
NC399P Alphanumeric Pagers.
NC399P Alphanumeric Pager: The NC399P Alphanumeric Pager receives automatic
and manual paging messages from the Tek-CARE®500 system sent by the NC369 Paging
Transmitter.
SF501ES Water Resistant Single Button Pendant Call Transmitter: The single button
pendant call transmitter is a water resistant mobile transmitter that includes both a
belt clip and necklace. An alarm placed from the SF501ES must be reset by pressing
the recessed reset button on the reverse side of the pendant transmitter. To send a call
from the device, press the large call button for one second.
SF501/2ES Water Resistant Dual Button Pendant Call Transmitter:The dual button
pendant call transmitter is a water resistant device that that includes both a belt clip
and necklace. An alarm placed from the SF501/2ES must be reset by pressing the
recessed reset button on the reverse side of the pendant transmitter. To place a call
from the device, press both buttons simultaneously for one second.
SF502ES Wall Mounted Call Transmitter: The SF502ES Wall Mounted Call Transmitter
is a single-button emergency call transmitter. The alarm sent from the SF502ES
a resident check-in button, or the included necklace may be attached so that it may be
used as a portable transmitter.
NC505ES Remote LCD Receiver: Used to connect external dome lamps and dialers to
the Tek-CARE®500 system, which gives additional annunciation capabilities beyond
the Event Monitor software on the Tek-BRIDGE™ The NC505ES is not dependant on
the Tek-BRIDGE™ to annunciate calls it receives, and does not annunciate signals from
the NC501ES receiver.
SF520ES Door/Window Egress Transmitter: This transmitter is used to monitor door
and window activity. It may be used as wither NO (Normally Open) or NC (Normally
Closed) to allow use in a variety of applications. Alarms are either automatically reset
when the device returns to a normal state or when calls are reset at the Tek-BRIDGE™
depending on system programming.
4 • IL948 Tek-CARE®500 & Tek-CARE®550 Installation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
System Installation and Setup
SF525ES and SF525/2ES NO/NC Universal Contact Transmitters: The SF525ES
and SF525/2ES transmitters are used with any standard NO or NC switch, enabling
the Tek-CARE®500 system to monitor a variety of inputs. The SF525ES includes one
selectable NO/NC inputs and the SF525/2E includes one selectable NO/NC input plus
an NC-only input. The secondary NC-only input’s call type has not been preassigned.
Alarms are automatically reset when returned to a normal state or when calls are reset
at the Tek-BRIDGE™ depending on system programming.
SF527ES Wireless Support Module: The SF527ES Wireless Support Module may be
connected to an SF337C Waterproof Switch or SF339 Pushbutton Emergency Switch
to allow these switches to operate as wireless devices. This is especially useful in an
environment such as a shower or bathroom where calls must be easily placed and
water resistance is desired.
SF529ES Resident Check-In/Assistance Call Station: The Wireless Resident Check-In
and Assistance Station is used when both a high-priority call and resident check-in is
Check-In/Assistance Call Station includes a plastic pull cord kit.
SF530ES Room Station: The Room Station transmitter is used where use of call cords
are desired. Alarms must be reset at the point of origin. The SF530ES Room Station
provides a standard 1/4” call cord receptacle and a reset pushbutton. The device also
includes cord-out detection, annunciated at the Tek-BRIDGE™.
SF531ES Emergency Switch: The SF531 Emergency Switch is used where a high
priority call is desired, but water resistance is not required. The SF531ES Emergency
Switch includes a plastic pull-cord kit. Alarms placed from the transmitter must be
reset at the point of origin.
SF505ES Smoke Detector: The SF505ES Smoke Detector transmits an alarm signal
when the smoke detector is activated. The signal will reset automatically when the
detector is clear of all smoke.
SF515ES Motion Detector: The SF515ES Passive Infra-Red Motion Detector is sensitive
to moving heat sources. It can be used as a check-in device or as a security device on
the Tek-CARE®500 system.
IL948 Tek-CARE®500 & Tek-CARE®550 Installation Manual • 5
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
System Installation and Setup
TekTone®Wireless System Setup Overview
The Tek-BRIDGE™ master station must be dedicated to the Tek-CARE®system. Due to
the critical nature of the system, do not run applications other than those associated
with the Tek-CARE®system on the Tek-BRIDGE™. Since the functions of the system are
critical, all power saving features of the Tek-BRIDGE™ have been disabled.
The software suite used on the Tek-BRIDGE™ includes two applications-the LS450
, used to set up the system and make programming changes to the existing
system and the LS576, used to monitor all
calls and perform some system programming functions. The Event Monitor software
enables hospital staff to watch call activity, monitor system status, review resident
information, and much more.
The performs the functions of initial system setup, programming gateways
.
The Event Monitor is the software that hospital staff will interact with on a daily
basis. This application allows hospital staff to view system status, faults, troubles, and
incoming calls from transmitters. Some system programming functions may also be
performed using the Event Monitor software. The main Event Monitor will run on the
Tek-BRIDGE™, but the Tek-CARE®system provides for up to nine LS586 Remote Event
Monitors that may be installed on other facility PCs. These remote Event Monitors
are managed by the Tek-BRIDGE™ via the facility LAN. The remote Event Monitor
software is a supplemental system monitoring tool and must not be used as the primary
means of annunciation for the Tek-CARE®system. The Tek-CARE®system includes a
license for one Remote Event Monitor and is able to support up to nine Remote Event
Monitors. Contact TekTone®Customer Service to purchase additional Remote Event
Monitor licenses.
Open the Event Monitor software by double-clicking the
LS576 icon on the Tek-BRIDGE™ desktop:
LS450 icon on the Tek-BRIDGE™ desktop:
6 • IL948 Tek-CARE®500 & Tek-CARE®550 Installation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
System Installation and Setup
The home screen of the Event Monitor and Remote Event Monitor is shown below.
®
®
®system after
System SetupWorkflow
The Tek-CARE®systems are designed for ease of installation and can be programmed
and installed by a single individual, though testing will be simpler with an assistant.
TekTone®recommends that the gateways, repeaters, receivers, and system devices
be programmed into the Tek-CARE®
locations. This will speed installation and provides for the opportunity to test devices
individually as they are programmed into the system.
The following list is simply an outline of the overall installation procedure. Installation
details are discussed further in the following pages.
• Install the Tek-BRIDGE™ where it is accessible to facility staff.
• If required, connect the Tek-BRIDGE™ to the facility LAN.
• Start the LS576 Event Monitor software
• Start the software.
• For Tek-CARE®550 : Program and commission the
and NC551 Repeaters that will operate on the system.
• For Tek-CARE®500 Install NC501 and/or NC510ES Receivers
• Add system transmitters.
• and continue with
system programming. Set up optional system features including paging, email
IL948 Tek-CARE®500 & Tek-CARE®550 Installation Manual • 7
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
System Installation and Setup
• Set up central monitoring (if used).
• Program foreign devices into the system.
•
• Integrate other TekTone®systems such as the Tek-CARE®400.
•
• Test the system.
•
Install theTek-BRIDGE™
Set up the Tek-BRIDGE™
TekTone®recommends that the Tek-BRIDGE™ be plugged into an uninterruptable
power supply (UPS) or dedicated life safety electrical circuit. If a UPS is required,
a TekTone®PK250B Uninterruptable Power Supply is recommended. Connect the
monitor, keyboard, and mouse to the Tek-BRIDGE™ and turn both the computer and
monitor on.
The Tek-BRIDGE™ is preprogrammed with a Windows®password. The default username
and password are as follows:
Username: tekbridge pc
Password: tektone
The default system password may be changed at any time by choosing Start>Control
or
Password.
tray is correct. If it is not, be sure to set the correct time and date before proceeding.
Connect to the Facility’s LAN
The Tek-BRIDGE™ must be connected to the facility’s local area network (LAN) if the
system will use any of the following functions:
• Install and use LS586 Remote Event Monitor software on facility PCs
• View and create custom reports using facility PCs
• Use the Email Output function to send automatic emails or text messages in
response to nurse call events
Without a LAN connection, the Event Monitor and Reporting functions of the system are
only available at the Tek-BRIDGE™. The Tek-CARE®system includes one LS586 remote
Event Monitor license, with the ability to expand up to nine total remote Event Monitors.
For facilities that require additional licenses, contact TekTone®at (800) 327-8466.
LAN Connection Procedure
Connect the Tek-BRIDGE™ to the facility’s LAN using a standard network cable. The
maximum wire distance is 150’.
The Tek-BRIDGE™ is equipped with three Ethernet ports, one for Tek-CARE®550 system
hardware connections, a second for Tek-CARE®400 network connection, and a third for
the Facility LAN connection. The settings for the Facility LAN port must match those
of the host LAN. Contact the facility’s IT department for any necessary system changes
8 • IL948 Tek-CARE®500 & Tek-CARE®550 Installation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
System Installation and Setup
prior to connecting the Tek-BRIDGE™ to the LAN.
In order to set up system functions associated with the LAN connection, the IP address
the Windows®Start Menu and choose Run. Type cmd into the search bar and press
the enter key. When the command prompt window appears, type and press
This is the IP address that will identify the Tek-BRIDGE™ when it is connected to the
facility LAN.
Note the Tek-BRIDGE™ IP address here: _____._____._____._____
Prepare the Tek-CARE®system for setup
Double-click the LS576 Event Monitor icon on the desktop to open the Event Monitor
software. The Event Monitor software is a module on the Tek-CARE®system and must
Set Date and Time in the Event Monitor
The time and date stored in the Event Monitor software does not update automatically
from the Windows®system clock and does not automatically adjust for daylight savings
time.
• To set the system time, click the Menu button in the Event Monitor. Choose Set
Time from the list of options.
•
the time in 24-hour format.
Double-click the
software.
development.
and choose
Interacting with theTek-CARE®Software
When programming the Tek-CARE®system, the user must be familiar with the different
buttons used to interact with the Tek-CARE®software.
EditEdit button to unlock
the pane for editing.
Cancel: Click Cancel to undo any programming changes made in the editing pane
and lock the pane.
Add: This button is used to add residents, transmitters, gateways, repeaters, and
several other items to the Tek-CARE®system.
IL948 Tek-CARE®500 & Tek-CARE®550 Installation Manual • 9
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
Figure 1—ConfigTool
Edi ng Pane
Panes within the page that contain
informa on that may be edited
are caleld Edi ng Panes. Unlock
edi ng panes by clicking the Edit
( ) bu on.
Confi gura on Sync Icon
When the confi gura on shown
in the confi g tool and the
confi gura on loaded onto the Tek-
CARE® systems are the same, a
green check mark appears in this
box. When the confi gura ons do
not match, a appears.
Page Selec on Pane
The Page Selec on Pane shows all
the available pages on the system.
Depending on system licensing, all
op ons shown here may not be
available on every system.
Pages
This area shows the informa on
that relates to the selec on in the
Page Selec on Pane.
Confi gura on Loca on
This icon shows whether the
confi gura on open in the confi g
tool is loaded from the Tek-
BRIDGE™ hard drive ( ) or if it
is loaded from the Tek-CARE™
system ( )
Network Icon
When the Tek-CARE® confi gura on
exists only on the Tek-BRIDGE™,
this icon ( ) is displayed. When
the confi g tool is a ached to a Tek-
CARE® network, this icon ( ) is
displayed.
Confi gura on Save Icon
When the confi gura on in the
confi g tool is saved to the Tek-
BRIDGE™ hard drive, a green check
mark appears in this box. When
the confi gura on has not been
saved, a appears.
10 • IL948 Tek-CARE®500 & Tek-CARE®550 Installation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
System Installation and Setup
Delete: Used to delete records, transmitters, residents, and several other items
from the Tek-CARE®system.
Add Multiple: Used to add multiple records to the Tek-CARE®system at once.
Especially useful for adding RF pagers with consecutive CAP codes to the Tek-
CARE®system.
Delete Multiple: Used to delete multiple records from the Tek-CARE®system
at once.
Program and Install the NC555 Gateways and NC551 Repeaters
Before the system can be fully set up, any gateways and repeaters that will be used on
the system must be programmed.
Programming NC555 Gateways
1. Remove the cover from the gateway and ensure that the backup battery is not
connected. See Figure 2.
•
device. Carefully pry up and out to open the rear of the cover. The rear seam
and one edgewill seperate.
•
the device that did not seperate, Gently pry up and out to open the cover.
2. Plug the supplied Ethernet patch cable into both the gateway and the Ethernet
port designated for Tek-CARE®550 equipment on the Tek-BRIDGE™.
3. Connect the PK505 Power Transformer to the Gateway as shown in Figure 3. DO
NOT plug in the transfomer.
4. If more than one gateway is to be used on the system, install an or
. Connect an Ethernet patch cord from the Tek-
BRIDGE™ to the network switch and connect the Ethernet patch cord from each
gateway to the network switch.
5. In the page selection pane of the , select to open
the page shown below.
6. Click the Add button in the pane to unlock the Details editing pane.
7. Inthe MACAddress
8. Choose a PAN ID number. TekTone®recommends that PAN ID numbers for
gateways be between 1 and 10 to simplify installation.
9. Setvaluesfor.Channelnumbersmustbebetween 11and 25.
IL948 Tek-CARE®500 & Tek-CARE®550 Installation Manual • 11
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
Figure 2—NC555 Gateway and NC551 Repeater Cover Removal
Figure 3—NC555 Gateway Connections
12 • IL948 Tek-CARE®500 & Tek-CARE®550 Installation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
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