CASTLE Care-Call User manual

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PHONE REDIAL
FASTDIAL STATUS
MENU
Personal Emergency Response System
User Guide
RINS1181-2

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Your Professional Installer:
CONTACT NUMBER
Ten step quick setup
Every possible feature of your Voice-garde system is covered
within this user guide. However, we realise that you may be in
a hurry and need to begin by using only the standard features.
Here are the ten essential steps to get your Voice-garde working:
Entering the settings menu Page 7
Changing the language Page 9
Entering the date and time Page 10
Entering thealarm sequencecontactnumbers Page11
Recording the alam messages Page 16
Adjusting speaker volume levels Page17
Entering fastdial numbers Page 19
Changing the security PIN number Page 20
The speech pendant Page 21
The speech pullcord Page 21
Cancelling an alarm Page 25
Making Calls Page 26
Answering Calls Page 29
COMPANY AND INSTALLER NAME

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Contents
2 Ten step quick setup
4 Introduction
5 Using your Castle Care-Call
5 The home unit
6 The home unit standby screen
7 Entering the Settings menu
8 Options within the Settings menu
9 Changing the language
10 Entering the date and time
11 Entering the alarm sequence contact numbers
16 Recording your alarm message(s)
17 Adjusting speaker volume levels
18 Setting a pre-alarm time
19 Entering fastdial numbers
20 Changing the security PIN number
21 The speech pendant
21 The speech pullcord
22 Common questions
23 Triggering an alarm
24 When the called party responds
25 Cancelling an alarm
26 Making calls
29 Answering calls
30 Status
32 Other information
32 Standby screen configuration alarm
33 Troubleshooting
35 Replacing the home unit backup battery
36 Inserting speech pendant batteries
37 Inserting speech pullcord batteries
38 Registering the pendant(s) and pullcord(s)
39 Deregistering a pendant or pullcord
40 Monitoring protocols
41 Safety
41 Rechargeable battery details
41 Ringer equivalence number (REN)
41 Battery disposal
42 Warranty

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1Press the
button on
your
speech
pendant
or pull a
speech
pullcord.
2The home unit
begins dialling
your emergency
contacts.
3When a
response is
achieved, you
can talk directly
with the person
through your
speech
pendant,
speech
pullcord or the
home unit.
speech
pendant
home
unit
Introduction
Welcome to Castle Care-Call, a system that provides the great reassurance of
direct communication with people who can help when you need them most.
The Castle Care-Call system comprises two (or possibly three) main items:
• A home unit that connects to a power socket and a telephone line;
• A speech pendant which you carry with you at all times while at home,
• One or more optional speech pullcords, which can be mounted in areas of
particular hazard, such as your bedroom or near to your toilet.
The idea is simple, whenever you require assistance, just press the large red
button on either the speech pendant or home unit, or pull the cord of a nearby
speech pullcord. Your home unit will then begin to dial the first of your chosen
phone numbers. Once a successful call is made, you can then speak directly
with the person through whichever device you used to sound the alarm: the
speech pendant, the speech pullcord, or the home unit.
The list of phone numbers that your home unit calls is up to you. They could
include your near neighbours, friends, family, the emergency services or a
specialised 24-hour monitoring centre. We recommend that your professional
installer make these changes for your convenience and peace of mind.

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Using your Castle Care-Call
Your Castle Care-Call system has been designed to be straightforward to use
and a reassuring addition to your home. Castle Care-Call comprises three
items:
• Speech pendant: you need to carry this compact device with you at all times
around your home - see page 21
• Speech pullcord: this can be fixed to the ceiling like a light switch to help you
raise an alarm when if your pendant is unavailable - see page 21
• Home unit: this is the main control centre and the unit that does the dialling.
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PHONE REDIAL
FASTDIAL STATUS
MENU
Red alarm button
Press this to trigger
an alert.
Display panel
Indicates current
mode and shows the
options available.
Soft buttons
These eight buttons illuminate
whenever they are available
and, when pressed, select the
option shown on the adjacent
line of the display panel.
The home unit
Top corner keypad
These buttons, hidden
behind a flap, are used
to enter numerals and
characters.
Volume buttons
These two buttons illuminate whenever
they are available and increase or
decrease volume at necessary stages,
such as during a call. However, they
also serve as up/down controls within
certain menus.
Green cancel button
Press this to cancel an
alarm or cancel incoming/
outgoing calls.
Microphone
Speaker

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Press one of the illuminated buttons to choose the adjacent option shown on
the display panel.
From the standby screen you can choose:
PHONE Use the top corner keypad to make a phone call just as if using a
normal telephone – see page 26
FASTDIAL Allows you to quickly call any of six named people (their numbers
are stored within the home unit) – see page 27
REDIAL Allows you to re-call the last phone number dialled from the
home unit – see page 29
STATUS Allows you to check the condition of various items, such as the
various batteries, the mains supply and the alarm log – see
page 30
MENU Choose this option to enter the main settings menu. You will be
requested to enter a four-digit PIN number – See page 7
ALARM This option appears (accompanied by warning beeps) only when
either a problem has been detected, or an alarm call from either
the home unit, speech pendant or speech pullcord has been
registered - see page 32
Other options that are regularly available within menus
BACK The lower left soft button is most often
used as a way to exit from your current
menu level to the previous level.
ENTER/STORE The lower right soft button is usually
the one that you press to move to the
next level or confirm an action.
The home unit standby screen
When the home unit is switched on but not involved in any operation or alarm
state, the display panel will show the following:
This is called the standby screen
and offers a number of options.

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Entering the Settings menu
The Settings menu is where all of the configuration steps for the home unit,
speech pendant(s) and speech pullcord(s) take place.
To enter the Settings menu
1 From the standby screen, press the MENU soft button (the lower right button).
The display will show ENTER PIN.
2 Open the flap and use the top corner keypad to enter the four digit PIN
number. At default the PIN number is 1234.
3 Press the ENTER soft button. The SETTINGS menu screen will be displayed:
The full list of settings options are shown on the next page.
Note: If no button is pressed, the home unit will automatically revert back to
the standby screen after one minute.
To select an option
1 Use the volume buttons to move up and down the list until the required option
is level with the symbol.
2 Press the ENTER soft button to select the option.
These symbols indicate that the
volume keys ( & ) can be used
to move down and up the menu.
This symbol
indicates the
option that will
be selected if
you press the
ENTER button.
These are the two
options that are
currently visible
within the list. Use
the volume keys
to show the other
options within the
list.

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Options within the Settings menu
The SETTINGS menu comprises the following options:
LANGUAGE Chooses the language in which the menu prompts are
displayed.
DATE & TIME Sets the date and time details that are used within the
standby screen and the alarm log.
ALARM SEQUENCE This is where the emergency contact details are stored. The
phone numbers listed in this section will be dialled when an
alarm is triggered.
ALARM MESSAGE Allows you to record the voice message that will be played
to the emergency contact when they respond to the call.
REGISTER Allows you to form a bond between the home unit and all
speech pendants and speech pullcords that will be used
with it.
DEREGISTER Allows you to cancel the bond between the home unit and a
speech pendant or speech pullcord.
ALARM VOLUME Allows you to individually set the speaker volume levels
on the home unit, the speech pendant and any speech
pullcords.
PREALARM This sets an optional waiting period that must elapse
between an alarm being triggered and the first emergency
call being placed. This delay provides time to cancel an
alarm if it was triggered accidentally.
PERIODIC CALLS This optional setting allows you to instruct the home unit to
place test calls to a particular monitoring centre at specific
intervals. This allows the home unit’s operation to be
verified.
HARDWIRED I/P Allows you to configure the required response to an
external alarm input (if fitted) into the home unit. Such an
external input could be an intruder alarm or smoke detector.
HARDWIRED O/P Allows you to configure the switching of an external device
(if fitted) when the home unit alarm is triggered. Such an
external output device could be a sounder or flashing
beacon.
FASTDIAL Allows the phone numbers of up to six contacts to be
stored (these are stored separately from the emergency
contact list). These contacts can be quickly selected from
the standby screen when needed.
SET PIN NO Allows you to change the four digit PIN code that is
required to enter the settings menu and to cancel alarms.
RESTORE DEFAULTS Select this option to return the home unit to its factory state.
All stored information/settings will be erased.

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Changing the language
When supplied the home unit menus operate in English. If required, the menus
can be changed to use one of many languages that are available.
To change the language
1 Select the SETTINGS menu screen. See page 7 for details.
2 Ensure that the LANGUAGE option (it is the first option in the list) is level with
the symbol, then press the ENTER soft button.
The display will show the current language first in the list:
3 Use until the appropriate language option is level with the symbol,
then press the STORE soft button to save the language and return to the
SETTINGS menu.

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Entering the date and time
The home unit maintains a log of all alarms and when they occurred. To do this
it needs to have the correct date and time.
To enter the date and time
1 Select the SETTINGS menu screen. See page 7 for details.
2 Use until the DATE & TIME option is level with the symbol,
then press the ENTER soft button.
The display will then show two date format options: DD:MM:YYYY and
MM:DD:YYYY.
3 Use until the appropriate date format option is level with the symbol,
then press the STORE soft button.
The display will now prompt you to enter the correct date using the chosen
format:
4 Enter the current date using the top corner keypad. Remember to use a 0
before any single-digit day or month. To erase a digit, use the large green C
(cancel) button.
5 Press the STORE soft button. The display will show two time format options:
24HR and 12HR.
6 Use until the appropriate time format option is level with the symbol,
then press the STORE soft button.
The display will now prompt you to enter the correct time using the chosen
format:
7 Enter the correct time using the top corner keypad. Remember to use a 0
before any single-digit hour or minute. When using the 12HR format, after
entering the hour and minutes, press the button to choose AM or the #
button to choose PM. To erase a digit, use the large green C (cancel) button.
8 Press the STORE soft button to save the new date and time values and return
to the SETTINGS menu.

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Entering the alarm sequence contact numbers
When an alarm is triggered, the home unit needs to make contact with some-
one who can help. It can be made to do this in one of two slightly different
ways, either:
• Sequentially call through a list of up to ten friends, family or neighbours until
one of them responds, whereupon a recorded message will greet them and
tell them what to do next, or
• Call directly to a central 24-hour monitoring agency and automatically report
your details, whereupon assistance can be summoned.
The first option is called PRIVATE and the second option is known as
CENTRAL. In both cases, once contact is made, you can then talk to the
person at the other end of the line.
To select the required alarm sequence
1 Select the SETTINGS menu screen. See page 7 for details.
2 Use until the ALARM SEQUENCE option is level with the symbol,
then press the ENTER soft button.
The display will then show two options: PRIVATE and CENTRAL.
3 If you will be using a central monitoring agency choose the CENTRAL option,
otherwise select the PRIVATE option.
For further details:
• PRIVATE see ‘To enter private alarm sequence contacts’ on page 12
• CENTRAL see ‘To enter a central alarm sequence contact’ on page 14
Note: If any contact details are stored within the CENTRAL section, the home
unit will only use those details during an alarm. Any stored PRIVATE contact
details will be ignored. Be sure that the CENTRAL section is set to EMPTY
if you wish to use PRIVATE dialling. See ‘To permanently remove a central
entry’ on page 15.

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To enter private alarm sequence contacts
After you select the PRIVATE option, the display will show the details for the
first of up to ten alarm sequence contact entries (numbered 0to 9):
4 Either press the top right soft button to move to the next entry or press the
ENTER soft button to edit the current entry. You can now edit the PHONE NO
for this entry. This is the telephone number that will be dialled during an alarm.
• IMPORTANT: Do not enter any spaces within the phone number.
• Use the top corner keypad to add the required phone number.
• If required, use the large green C (cancel) button to erase digits.
5 Press the STORE soft button to save the phone number and edit the
ATTEMPTS value. This is the number of times in succession that the phone
number for this entry will be attempted before moving to the next entry. The
value can be between 0 (i.e. the entry will be ignored) and 5.
• If required, use the large green C (cancel) button to erase the existing
number.
• Use the top corner keypad to add the required number of attempts.
6 Press the STORE soft button to save the attempts value and edit the
TIME OUT period. This is the time (in seconds) that the home unit will allow
to: dial the number and for the respondent to answer the call, listen to your
recorded message and then press the star button on their phone. It is impor-
tant that this value is not too short that the recipient is not given chance to
respond or too long that valuable time is wasted if the called phone number is
engaged, unanswered or unavailable. The standard time is 60 seconds.
• If required, use the large green C (cancel) button to erase the existing time
out period.
• Use the top corner keypad to add the required time out period (the system
will not allow a time out period less than 10 seconds).
The sequence number (0 to 9) The phone number for sequence 0
Dialling attempts that should
be made to contact this
number before moving to the
next number.
[off screen] TIME OUT: 60 - The time
in seconds that should be allowed
during each dialling attempt (the
standard setting is 60 seconds).
Press this soft
button to choose
the next sequence
number.

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To enter private alarm sequence contacts
7 Press the STORE soft button to save the time out period and finish editing the
current sequence entry. The next entry will be shown. You can now either:
• Edit the next entry (as per steps 4 to 6), or
• Skip through the next entry to get to others later in the list (press the
ENTER and STORE soft buttons at each stage to leave the existing values
unchanged), or
• Press the BACK soft button to exit the list.
To temporarily prevent an entry from being used
At times it may be necessary to temporarily cease using a sequence contact
number, for instance if that person is away on holiday for a long period. In this
case, edit the list as described in this section and set the ATTEMPTS value to
0. To reinstate the contact, change the value back to its previous setting.
To permanently remove an entry
1 When the overall details for the sequence entry are displayed, press the
large green C (cancel) button. The display will show DELETE?
2 Press the ENTER soft button to confirm or the BACK soft button to decline.

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To enter a central alarm sequence contact
After you select the CENTRAL option, the display will either state that the
option is EMPTY or it will show the current entry:
4 Press the ENTER soft button to edit the entry. You can now select the alarm
reporting format that will be used to identify you to the central monitoring
centre. There are two options: COM-CARE MPS1 and COM-CARE MPT1.
Your monitoring centre will advise on which to select.
5 Use until the required reporting format name is level with the symbol,
then press the STORE soft button. The display will show HOME UNIT ID
NUMBER. This is where you enter the home unit ID number that has been
given to you by the central monitoring centre. It is vital that the number entered
matches exactly with the one declared because this is used to identify you.
• If required, use the large green C (cancel) button to erase the existing
number.
• Use the top corner keypad to add the declared home unit ID number.
CENTRAL
COM-CARE MPS1
01234567890
BACK ENTER
The reporting format that will
be used to send your details to
the central monitoring centre Your home unit ID number
The name of the central
monitoring centre
Use the volume keys
( & ) to move between
the information

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To enter a central alarm sequence contact
6 Press the STORE soft button to save your home unit ID number and edit the
CENTRAL NUMBER. This is where you enter the alarm contact number of
your central monitoring centre.
• IMPORTANT: Do not enter any spaces within the phone number.
• If required, use the large green C (cancel) button to erase the existing
number.
• Use the top corner keypad to add the central phone number.
7 Press the STORE soft button to save the central phone number and edit the
CENTRAL NAME. Here you need to enter the name of the central monitoring
centre - this helps to make it clear how your home unit is operating.
• If required, use the large green C (cancel) button to erase existing
characters.
• Use the top corner keypad to add the central name:
Repeatedly press the button containing the required character until that
character is shown on the display.
Press the button to move the cursor to the next position and then enter
the next character. Note: If the next character is on a different button to the
last one pressed, you don’t need to press the button.
To enter a space, press the button twice.
8 Press the STORE soft button to save the central name and return to the
ALARM SEQUENCE menu. The details are now stored and you can review
them by selecting the CENTRAL option from this menu.
Notes
• When using a central monitoring centre, you do not need to record an alarm
message because your contact details are sent automatically.
• If you wish to change to PRIVATE mode on a home unit that was
previously used in CENTRAL mode, ensure that the CENTRAL section is
set to EMPTY. If any contact details are stored within the CENTRAL section,
the home unit will always use only those details during an alarm. Any stored
PRIVATE contact details will be ignored.
To permanently remove a central entry
1 When the overall details for the entry are displayed, press the large green C
(cancel) button. The display will show DELETE?
2 Press the ENTER soft button to confirm or the BACK soft button to decline.

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Recording your alarm message(s)
When the home unit makes alarm calls it repeatedly plays your voice message
to inform the called person of your name and what they need to do. The home
unit can be triggered in two main ways: by a speech trigger (home unit button,
pendant or pullcord) or by hardwired input (from a different source, such as a
smoke alarm or intruder alarm). You can record separate messages for the two
types of alarm.
Note: If you are using a central monitoring agency (i.e. the ALARM SEQUENCE
option is set to CENTRAL), no alarm message is required.
To record your emergency message
1 Select the SETTINGS menu screen. See page 7 for details.
2 Use until the ALARM MESSAGE option is level with the symbol,
then press the ENTER soft button.
The display will now offer two options: SPEECH TRIGGER and HARDWIRED I/P.
3 Use until the required option is level with the symbol,
then press the ENTER soft button. The display will show the following:
For best results:
• Ensure that there is minimum background noise,
• Practice your message,
• Speak clearly, approximately 30cm (12”) away from the front edge of the
home unit (the microphone is under the lower front corner beneath the large
red button).
A sample message
“This is a personal alarm call from [your name] on phone number [your phone
number]. You must press * to acknowledge the call and you must press # to
end the call.”
Note: Whichever message you choose to use, ensure that it clearly informs the
recipient to press the star button on their phone and the # key to end it.
4 When you are ready, press the RECORD soft button and clearly read your message.
5 Press the STOP soft button when complete. You can then press the
PLAYBACK soft button to hear your message.
If necessary, repeat steps 4 and 5 to re-record your message.
6 When complete, press the BACK soft button until the standby screen is
displayed.

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Adjusting speaker volume levels
The speaker volume levels for the home unit and every speech pendant
and/or speech pullcord can be individually set to suit the general background
noise level or the requirements of individuals.
Note: The only way to test the speaker volumes for each device is to use that
device to create an alarm - you should always discuss such a test alarm with
the recipient(s) of the alarm call before carrying it out.
To adjust speaker volume levels
1 Select the SETTINGS menu screen. See page 18 for details.
2 Use until the ALARM VOLUME option is level with the symbol,
then press the ENTER soft button.
The display will then allow you to choose between the three types of device:
HOME UNIT, PENDANTS and PULL CORDS.
3 Use until the required device type is level with the symbol,
then press the ENTER soft button.
• If you selected the HOME UNIT then its current volume level will be shown.
• If you selected either PENDANTS or PULL CORDS, ensure that the
required device name is level with the symbol (if there is more than one
device name, use ), then press the ENTER soft button.
4 Use to adjust the speaker volume between 0and 9, where 0is silent
and 9is full volume. The standard level is 5and this is sufficient for most
situations.
6 Press the STORE soft button to save the speaker volume for the selected
device and return to the ALARM VOLUME menu.

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Setting a pre-alarm time
As standard, the home unit will begin to dial its alarm sequence contact
numbers as soon as the alarm is triggered. However, you may prefer a short
delay between the alarm being triggered and the first contact being made.
For instance, this might allow time to cancel false alarms before the calls were
placed. This delay is known as a pre-alarm, and it can be set between 0 and
180 seconds.
Note: Once a pre-alarm has been set, it will affect all registered devices.
To set a pre-alarm time
1 Select the SETTINGS menu screen. See page 7 for details.
2 Use until the PREALARM option is level with the symbol,
then press the ENTER soft button.
3 Use the top corner keypad to enter a pre-alarm time (in seconds) up to a
maximum of 180.
4 Press the STORE soft button.

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Entering fastdial numbers
In addition to operating as an emergency alarm, the home unit allows you to
store the phone numbers of up to six regular contacts so that you can quickly
select and dial them from a list. These numbers are stored independently of
the alarm contact numbers.
To enter fastdial numbers
1 Select the SETTINGS menu screen. See page 7 for details.
2 Use until the FASTDIAL option is level with the symbol,
then press the ENTER soft button.
The display will show the list of current fastdial contacts. If an entry is not
used, it will show EMPTY within the list.
3 Use until the required fastdial entry is level with the symbol,
then press the ENTER soft button.
The display will prompt you to enter or edit the name for the contact.
4 Use the top corner keypad to enter/edit the contact name:
• Repeatedly press the button containing the required character until that
character is shown on the display.
• Press the button to move the cursor to the next position and then enter
the next character. Note: If the next character is on a different button to the
last one pressed, you don’t need to press the button.
• To enter a space, press the button twice.
• If required, use the large green C (cancel) button to erase characters.
5 Press the STORE soft button.
The display will prompt you to enter or edit the phone number for the contact.
6 Use the top corner keypad to enter/edit the contact phone number and press
the STORE soft button to return the FASTDIAL menu.
• IMPORTANT: Do not enter any spaces within the phone number.
To delete a complete entry
1 Display the FASTDIAL list, as discussed above, and use until the
required fastdial entry is level with the symbol.
2 Press the large green C (cancel) button. The display will show DELETE?
3 Press the ENTER soft button to confirm..

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Changing the security PIN number
The PIN number is used within the home unit to control access to the Settings
menus and also to cancel an alarm. As standard the PIN number is set to
1234, however, this can be changed and you are recommended to do so.
To change the security PIN number
1 Select the SETTINGS menu screen. See page 7 for details.
2 Use until the SET PIN NO option is level with the symbol,
then press the ENTER soft button.
The display will prompt you to enter your new 4-digit PIN number.
3 Use the top corner keypad to enter your new PIN number and press the
STORE soft button.
The display will prompt you to repeat your new 4-digit PIN number.
4 Use the top corner keypad to re-enter your new PIN number and press the
STORE soft button.
If the entered numbers match, the display will show SET PIN NO CORRECT
and then return to the SETTINGS menu. Otherwise, you will be asked to
repeat steps 3 and 4.