Hubbell Gai-Tronics Red Alert 300 Series User manual

Pub. 42004-438M
G A I - T R O N I C S ®
A H U B B E L L C O M P A N Y
300 Series Emergency Telephone
Manual
TA B L E O F CO N T E N T S
GAI-Tronics Corporation 3030 Kutztown Road Reading, PA 19605 USA
610-777-1374 ◼800-492-1212 ◼Fax: [phone]
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
Confidentiality Notice.....................................................................................................................1
Product Overview............................................................................................................................1
Features....................................................................................................................................................1
Models......................................................................................................................................................2
Options.....................................................................................................................................................4
TMA (Telephone Management Application)........................................................................................4
Operation.........................................................................................................................................5
Emergency Call Operation.....................................................................................................................5
Non-Emergency Call Operation............................................................................................................6
Non-Emergency Assistance Operation—Models 396-00x and 396-001FS.........................................6
Receiving a Call.......................................................................................................................................6
Disconnecting a Call................................................................................................................................7
Location Identification ...........................................................................................................................7
Voice Annunciation Activation..............................................................................................................7
Installation ......................................................................................................................................7
Safety Guidelines.....................................................................................................................................8
General Installation Guidelines.............................................................................................................8
Security Hardware..................................................................................................................................8
Conduit Installation Details ...................................................................................................................9
Models 393-00x, 393AL-00x, and 394AL-00x—Surface Mount Installations.................................10
Models 392-001, 396-00x, 397-00x, and 398-00x—Tower or Flush-Mount Installations ...............12
Models 392-001FS, 396-001FS, and 397-001FS—Flush-Mount Installations..................................16
Retro-fit Models....................................................................................................................................19
Extreme Cold Temperature Option....................................................................................................26
Connecting a GAI-Tronics Strobe.......................................................................................................27
Configuration................................................................................................................................28
Auto-Answer..........................................................................................................................................29
Polarity...................................................................................................................................................29

Table of Contents Pub. 42004-438M
GAI-Tronics Corporation 3030 Kutztown Road Reading, PA 19605 USA
610-777-1374 ◼800-492-1212 ◼Fax: [phone]
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
DTMF Gain Select ................................................................................................................................29
Password Enable/Disable .....................................................................................................................29
Command Select....................................................................................................................................30
Low-Power Mode..................................................................................................................................30
Auxiliary Outputs .................................................................................................................................30
Auxiliary Output Control.....................................................................................................................30
Voice Annunciation Option..................................................................................................................31
Initial Message Recording ..................................................................................................................31
Volume Adjustment............................................................................................................................ 32
Hardware Settings.................................................................................................................................32
Programming ................................................................................................................................33
Password Disabled Programming .......................................................................................................33
Standard Mode Programming.............................................................................................................33
Local Access Programming................................................................................................................33
Remote Access Programming.............................................................................................................34
Programming Sequences......................................................................................................................34
Dialing Methods..................................................................................................................................35
Password Protection............................................................................................................................37
Auto-Answer Alert.............................................................................................................................. 38
Off-Hook Ringing...............................................................................................................................38
Disconnect Options.............................................................................................................................39
ADA (Americans with Disabilities Act) Programming......................................................................40
Extended Strobe Operation (Requires External Power Supply).........................................................40
Output Four Control Setup..................................................................................................................41
Early Microphone Option ...................................................................................................................41
SMART Mode Programming ..............................................................................................................42
Table Legend: .....................................................................................................................................43
Changing the Voice Annunciation Recorded Message......................................................................43
Local Recording (Integral Keypad Only) ...........................................................................................44
Remote Recording ..............................................................................................................................44
Maintenance..................................................................................................................................45
Battery Replacement (Voice Annunciation Option Only).................................................................45
General Information.............................................................................................................................45
Service....................................................................................................................................................45
Preventive Maintenance for Model 392-001, 392-001FS, 396-00X, 396-001FS, 397-00x, 397-
001FS, and 398-00x Telephones...........................................................................................................46
Cleaning..............................................................................................................................................46
Corrosion Prevention..........................................................................................................................46
Replacement Parts................................................................................................................................47
Specifications ................................................................................................................................48
Electrical................................................................................................................................................48
Mechanical.............................................................................................................................................48
Approvals.......................................................................................................................................49

Pub. 42004-438M
G A I - T R O N I C S ®C O R P O R A T I O N
A H U B B E L L C O M P A N Y
300 Series Emergency Telephone
Manual
GAI-Tronics Corporation 3030 Kutztown Road Reading, PA 19605 USA
610-777-1374 ◼800-492-1212 ◼Fax: [phone]
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
Confidentiality Notice
This manual is provided solely as an installation, operation, and maintenance guide and contains sensitive
business and technical information that is confidential and proprietary to GAI-Tronics. GAI-Tronics
retains all intellectual property and other rights in or to the information contained herein, and such
information may only be used in connection with the operation of your GAI-Tronics product or system.
This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any third
party.
Product Overview
Features
RED ALERT®300 Series emergency telephones have been designed for maximum environmental
sustainability, high audio quality, and unparalleled monitoring capability. RED ALERT®telephones can
report their location, report call activity, activate up to two peripheral devices, and provide notification
when problems occur. The TMA (Telephone Management Application) software for RED ALERT®
telephones reduces system test and maintenance time while greatly decreasing liability issues associated
with undetected, faulty equipment. All models are weatherproof rated Type 3R.
All RED ALERT®emergency telephone models incorporate SMART (Self-Monitoring and Reporting
Telephone) Technology. This leading-edge technology becomes active only when connected to GAI-
Tronics TMA software running on a Windows PC for system monitoring. The operation of RED
ALERT®emergency telephones is the same with or without TMA is installed. Telephones are polled and
report their health status with TMA installed. No polling (or data collection) occurs without TMA
installed.
RED ALERT®emergency telephones comply with the ADA (Americans with Disabilities Act) in both
physical and operational characteristics. Each emergency telephone includes a Braille label for vision-
impaired individuals for identifying the emergency functions of the telephone and a visual CALL
RECEIVEDWHEN LIT LED for hearing-impaired individuals. The LED will flash when either the
HELP or CALL button (if equipped) is depressed. The LED illumination becomes steady when the call
has been answered. The LED remains illuminated until the call is terminated.
The HELP push button on each emergency telephone can be programmed to dial three different telephone
numbers. These include a primary telephone number and two rollover telephone numbers. The
emergency telephone automatically dials the first rollover number if an emergency call cannot connect to
the primary telephone number (i.e., a busy signal or no answer). The telephone automatically dials the
second rollover telephone number if the first rollover number is busy or is not answered.

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Each RED ALERT®telephone can provide two isolated control outputs in the form of a dry (volt-free)
contact closure rated at 125 mA. One output is controlled by the telephone’s emergency call activation
and the other is remotely controlled by a called party DTMF activation code.
All RED ALERT®emergency telephones are line-powered and require a minimum line current of 24 mA
for proper operation. These telephones can be connected to any of the following networks:
•CO (Central Office) line to the PSTN (Public Switched Telephone Network)
•24 V dc or 48 V dc analog station port of a PBX (Private Branch Exchange), PABX (Private
Automatic Branch Exchange), or KSU (Key Service Unit).
NOTE:Connection to pay telephone extensions or shared service (party) lines should be avoided.
GAI-Tronics offers an extreme cold weather option for operation below −4 °F (−20 °C) that includes a
plug-in power supply (120 V ac required). This option allows operation to −40 °C.
RED ALERT®emergency telephones provide the flexibility to address a diverse range of applications. A
wide variety of functions can be achieved by altering the configuration data stored in the telephone’s non-
volatile memory. These configuration options include:
•pre-programmed auto-dial telephone numbers
•call termination method (automatic or manual)
•maximum call duration
•answering options
Values for these functions are initially programmed during factory testing. The settings can be changed
remotely from a touch-tone telephone, locally (with an integral or portable keypad), or via TMA.
Emergency auto-dial telephone numbers are typically programmed in accordance with existing security
plans. Most applications will require very little additional programming because the factory defaults
should be applicable to most installations.
Models
The following RED ALERT®300 Series Telephone models are detailed in this manual:
Table 1. Model Chart
Model
Description
392-001
Flush-Mount Telephone with a heavy-gauge, brushed stainless steel front panel;
includes a CALL (off-hook) push button and a 12-button Braille keypad. This
telephone is simply a rugged, hands-free telephone and is not intended for
emergency use. It can, however, still be used in a TMA controlled system.
392-001FS
Flush-Mount Compact Telephone with a heavy-gauge, brushed stainless steel front
panel; includes a CALL (off-hook) push button and a 12-button Braille keypad. This
telephone is functionally identical to Model 392-001.
393-00x
Surface-Mount Emergency Telephone housed in a glass-reinforced polyester
enclosure; includes a HELP autodial push button.
393AL-00x
Surface-Mount Emergency Telephone housed in a cast-aluminum enclosure painted
safety yellow; includes a HELP autodial push button.

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Model
Description
394AL-00x
Surface-Mount Emergency Telephone housed in a cast-aluminum enclosure painted
safety yellow; includes a HELP autodial push button, a CALL (off-hook) button and a
12-button Braille keypad.
396-00x
Flush-Mount Emergency Telephone with a heavy-gauge brushed stainless steel front
panel; includes a HELP autodial push button and an ASSISTANCE autodial push
button.
396-001FS
Flush-Mount Compact Emergency Telephone with a heavy-gauge brushed stainless
steel front panel; includes a HELP autodial push button and an ASSISTANCE autodial
push button. This telephone is functionally identical to Model 396-001.
397-00x
Flush-Mount Emergency Telephone with a heavy-gauge brushed stainless steel front
panel; includes a HELP autodial push button.
397-00xCB
Flush-Mount Emergency Telephone with a heavy-gauge brushed stainless steel front
panel designed to retrofit a Code Blue flush-mount telephone (six-hole); includes a
HELP autodial push button.
397-001FS
Flush-Mount Compact Emergency Telephone with a heavy-gauge brushed stainless
steel front panel; includes a HELP autodial push button. This telephone is functionally
identical to Model 397-001.
397-00xRT
Flush-Mount Emergency Telephone with a heavy-gauge brushed stainless steel front
panel designed to retrofit a Ramtel flush-mount telephone (six-hole); includes a HELP
autodial push button.
397-00xTP
Flush-Mount Emergency Telephone with a heavy-gauge brushed stainless steel front
panel designed to retrofit a Talk-A-Phone flush-mount telephone (six-hole); includes a
HELP autodial push button.
398-00x
Flush-Mount Emergency Telephone with a heavy-gauge brushed stainless steel front
panel; includes a HELP autodial push button, a CALL (off-hook) button and a 12-button
Braille keypad.
398-00xCB
Flush-Mount Emergency Telephone with a heavy-gauge brushed stainless steel front
panel designed to retrofit a Code Blue flush-mount telephone (six-hole); includes a
HELP autodial push button, a CALL (off-hook) button and a 12-button Braille keypad.
398-00xRT
Flush-Mount Emergency Telephone with a heavy-gauge brushed stainless steel front
panel designed to retrofit a Ramtel flush-mount telephone (six-hole); includes a HELP
autodial push button, a CALL (off-hook) button and a 12-button Braille keypad.
398-00xTP
Flush-Mount Emergency Telephone with a heavy-gauge brushed stainless steel front
panel designed to retrofit a Talk-A-Phone flush-mount telephone (six-hole); includes a
HELP autodial push button, a CALL (off-hook) button and a 12-button Braille keypad.
Code Blue is a registered trademark of Code Blue Corporation.
Ramtel is a registered trademark of Ramtel Corporation
Talk-A-Phone is a registered trademark of Talk-A-Phone Co.

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Options
RED ALERT®telephones are available with two different factory-installed options (or both options
installed). These options are:
•Voice Annunciation Option—allows local or remote speech programming for location identification
purposes, instructions, or any other desired messaging requirement. The message can be programmed
locally at the telephone or remotely via dial-up. The recorded message will be activated when the
called party transmits a DTMF command.
•Extreme Cold Weather Option—allows the telephone to operate in temperatures as low as −40 °C
(standard operating temperature is −20 °C). This option includes a plug-in power supply and non-
tactile (non-moveable) HELP and/or CALL (if equipped) push buttons.
All RED ALERT®telephones are ordered for standard operation (no options) by using a -001 suffix
(example: 393-001 or 397-001CB). Telephones with factory-installed options are ordered based on the
following chart.
Table 2. Option Model Chart (Not applicable to “FS” series models)
Option Suffix
Description
-002 or -002xx
Voice Annunciation Option, factory-installed (examples: 393-002 or 397-002CB)
-003 or -003xx
Extreme Cold Temperature Option, factory-installed (examples: 393-003 or
397-003CB
-004 or -004xx
Voice Annunciation and Extreme Cold Temperature Options, factory-installed
(examples: 393-004 or 397-004CB)
TMA (Telephone Management Application)
GAI-Tronics’ TMA software is a maintenance data collection and reporting tool that enables viewing and
reporting the health of RED ALERT®emergency telephones. RED ALERT®telephones can function
with or without the TMA software application installed. The decision to use TMA can be made at any
time and is not needed for telephone operation. Installation of TMA is not required until system
monitoring is desired.
When used with TMA, each telephone is typically polled to determine the health of the unit and to report
the following:
•stuck push buttons
•microphone failure
•speaker failure
•microprocessor health
•line interrupt (power)
•low battery life (voice annunciation option only)

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The basic TMA package (Model 12509-042) includes a single line transceiver for polling a single
telephone at a time. Each telephone requires approximately 90 seconds to relay its health status to TMA.
Use multiple transceivers to poll multiple telephones simultaneously in larger systems. The Model
12509-043 TMA Expansion Kit is available and is required for each additional connected telephone line,
with a maximum of eight lines allowed. This allows a maximum of eight telephones to be polled
simultaneously. A dedicated PC is strongly recommended for TMA operation.
A dedicated telephone line per RED ALERT®telephone is required when using TMA in its typical
polling operation. RED ALERT®telephones can share a telephone line; however, if two or more
telephones are put into use simultaneously, the line current could drop sufficiently to disconnect the
telephone call. This will depend on the line current, the length of the cable run, and the condition of the
telephone cable. Telephones must be scheduled to call-in instead of being polled by TMA when sharing a
telephone line. A shared telephone line between RED ALERT®telephones is not recommended.
Auto-dial maintenance calls should be scheduled in TMA to alert maintenance personnel of any unusual
sensor or fault conditions that exist. RED ALERT®telephones can also be programmed to generate an
auto-dial maintenance call when certain sensor events occur. Access to the RED ALERT®telephone’s
settings is restricted using a maintenance access PIN that should only be disclosed to trained maintenance
personnel.
Operation
Four types of telephones are described in this manual:
•single emergency push-button operation (autodial)
•emergency push button and call push button with keypad
•emergency push button and assistance push button (both autodial)
•call push button with keypad (hands-free standard telephone operation)
This section describes the general operation of each telephone type.
Emergency Call Operation
Applicable to telephones equipped with a HELP push button.
1. Press the HELP push button to place an immediate call to a pre-programmed emergency telephone
number; typically, a security office, campus police, or 911.
The CALL RECEIVED WHEN LIT indicator (LED) operates as follows:
The indicator will begin to flash when the HELP push button is pressed and will light (steadily)
when the telephone detects audio after the call is answered.
or:
The indicator will begin to flash when the HELP push button is pressed and will light (steadily)
when the called party acknowledges receiving the call by transmitting a DTMF #or *after
answering the call.
2. Two-way, hands-free conversation can now occur.

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Non-Emergency Call Operation
Applicable to telephones equipped with a CALL push button and keypad, with or without a HELP push
button.
Make non-emergency calls on telephone models equipped with keypads as follows:
1. Press the CALL push button (dial tone can be heard over the speaker).
2. Dial the desired number using the keypad.
The CALL RECEIVED WHEN LIT indicator (LED) operates as follows:
The indicator will begin to flash when the CALL push button is pressed and will light (steadily)
when the telephone detects audio after the call is answered.
or
The indicator will begin to flash when the CALL push button is pressed and will light (steadily)
when the called party acknowledges receiving the call by transmitting a DTMF #or *after
answering the call.
3. Two-way, hands-free conversation can now occur.
4. Press the CALL push button upon completion of the call (hang up).
NOTE:The CALLpush button can be configured to auto-dial, overriding the keypad dialing feature.
This operation can be used to call a central telephone number and use the keypad to make
feature selections.
Non-Emergency Assistance Operation—Models 396-00x and 396-
001FS
1. Press the ASSISTANCE push button to place an immediate call to a pre-programmed assistance
telephone number; typically, a dormitory, garage, or general assistance/information office).
The CALL RECEIVED WHEN LIT indicator (LED) operates as follows:
The indicator will begin to flash when the CALL push button is pressed and will light (steadily)
when the telephone detects audio after the call is answered.
or
The indicator will begin to flash when the CALL push button is pressed and will light (steadily)
when the called party acknowledges receiving the call by transmitting a DTMF #or *after
answering the call.
2. Two-way hands-free conversation can now occur.
Receiving a Call
RED ALERT®telephones can be programmed to auto-answer incoming calls. The telephone will
automatically answer when the emergency telephone extension is dialed. It will then generate a pair of
triple beep tones and two-way, hands-free conversation can occur.

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Disconnecting a Call
There are several methods that a RED ALERT®emergency telephone can both manually and
automatically disconnect calls. The disconnect methods include the following:
•Remote disconnect of an emergency call—Called party transmits either a ## or *99 DTMF control
command.
•Manual disconnect of an emergency call—Press the HELP push button approximately 15 seconds
after the initial activation.
NOTE:Pressing the HELP push button a second time within 10 seconds of initially activating the
call will have no effect on the telephone’s operation. This prevents an anxious or hurried
user from disconnecting the call prematurely (this feature can be disabled).
•Manual disconnect of a non-emergency call—Press the CALL or ASSISTANCE button a second
time.
•Automatic disconnect:
•all calls; loop current-drop disconnect
•all calls; maximum call duration timeout (configurable from 1 minute to 4.5 hours)
•all voice calls; call progress tones (i.e., busy signal/fast busy, or reorder tone) and, when enabled,
dial tone
Refer to the Disconnect Options section of this manual for factory defaults and available options.
Location Identification
The location identification feature allows the called party to quickly and easily locate the source of the
emergency call. The called party (typically the security operator) dials two zeros 00 when the calling
individual has pressed the HELP push button to obtain the telephone location. The RED ALERT®
telephone detects the two zero-digit signals and transmits a three-digit DTMF location identification code.
This location code is displayed on a customer-provided DTMF decoder/display (see the ADA (Americans
with Disabilities Act) Programming section).
Voice Annunciation Activation
RED ALERT®emergency telephones equipped with the voice annunciation option board can play back a
pre-recorded message at the emergency telephone when the appropriate DTMF code is transmitted by the
called party. To activate the voice annunciation message:
1. Press 00 on the called telephone’s keypad upon answering or any time during the two-way
conversation to activate the voice annunciation message.
The voice annunciation message is transmitted over the telephone line to be heard by the called party
and is broadcasted from the RED ALERT®telephone’s speaker. Two-way communications can
continue after completion of the recorded message.
2. Press 00 again to replay the voice annunciation message.
Installation
WARNING
—This product can contain hazardous voltages. Always remove power to this
station and any associated equipment before beginning any installation.

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CAUTION
—Do not install this equipment in areas other than those indicated on the approval
standards listing in the Approvals section of this manual. Such installation may
cause a safety hazard and consequent injury or property damage.
Install equipment without modification and according to all applicable local and national electrical codes.
Consult the National Electrical Code (NFPA 70), Canadian Standards Association (CSA 22.1), and local
codes for specific requirements regarding your installation. Class 2 circuit wiring must be performed in
accordance with NEC 725.55.
Safety Guidelines
When installing any GAI-Tronics telephone equipment, please adhere to the following guidelines to
ensure the safety of all personnel:
•Do not install telephone wiring during a lightning storm.
•Electrostatic Discharge (ESD) Protection: The telephone may have an earth ground terminal
provision. If so, ensure that it is connected to ground in accordance with all local safety regulations
and the National Electrical Code (NEC). Grounding must be ensured for safe and stable
communications. Do not use long and coiled ground wires. Trim ground wires to the required
length. Use a star configuration whenever possible. Please note proper grounding does not eliminate
the need for lightning protection for the telephone or the telephone system.
•Install a UL Listed lightning arrestor on any telephone installed where the telephone or telephone
cable is at risk of being exposed to lightning strikes. The lightning arrestor must be installed as close
to the telephone as possible to maximize the protection. It must not be installed within the enclosure
supplied with the phone.
•Do not install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.
•Do not touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
General Installation Guidelines
The preferred system configuration is a dedicated telephone line per RED ALERT®Telephone. This is
required when using TMA in its typical polling operation.
NOTE:Never install A RED ALERT®emergency telephone on the same telephone line as any other
(non-RED ALERT®) telephone.
Telephones must be scheduled to call-in instead of being polled by TMA when sharing a telephone line
using TMA.
Security Hardware
The telephones described in this manual are vandal resistant. The front panel of each telephone covered
in this manual is attached to its enclosure with security screws. A GAI-Tronics Model 233-001 Security
Screwdriver or Torx T-25 security head tip (sold separately) is required to install the telephone.

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Conduit Installation Details
GAI-Tronics recommends installing telephone lines in conduit to protect against accidental damage and
vandalism. To prevent moisture from entering the enclosure:
 Conduit should enter the enclosure from the bottom whenever possible.
 Sealed fittings should be installed at all cable entry points.
 Silicone sealant or equivalent should be applied around and inside all conduit entries to prevent
moisture ingress.
Refer to the examples below for the recommended conduit installation details:
Figure 1. Bottom entry conduit recommended for
non-metallic enclosures
Figure 2. Top entry conduit installation for non-
metallic enclosures (NOT recommended)
Figure 3. Bottom entry conduit installation details
for metallic enclosures
Figure 4. Top entry conduit installation details for
metallic enclosures (NOT recommended)

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Models 393-00x, 393AL-00x, and 394AL-00x—Surface Mount
Installations
The mounting and wiring instructions are as
follows:
1. Remove the four security screws from the front
panel and set the panel assembly aside.
2. Position the enclosure on the mounting surface.
The enclosure provides four 0.28-inch mounting
holes in a 7.0 × 8.5-inch hole pattern.
3. Secure the enclosure to the mounting surface
with four ¼-inch diameter bolts of the
appropriate length for the surface.
NOTE: When using a GAI-Tronics Model 231-
001 Pole Mounting Kit, follow the
mounting instructions provided in the
kit.
4. For Model 393-00x only:
1. Create a conduit access hole using a
Greenlee-type punch sized for the conduit diameter.
Bottom entry is strongly recommended.
2. Install a conduit fitting in the access hole.
5. Install conduit as required (see the Conduit Installation Details section).
NOTE: Use silicone sealant or equivalent around and inside all conduit entries.
6. Pull the telephone line through the conduit and into the enclosure.
7. Connect the telephone line to the customer-supplied telephone line surge suppressor (if applicable)
and modular jack (USOC RJ11 or CA11A) provided with the unit.
NOTE: The modular jack may be mounted inside the telephone. Telephone line connections directly
terminal block to TB1 are acceptable.
8. Allow the telephone a minimum of 35 seconds to initialize.
9. Configure the telephone:
1. Configure the hardware as required (see the Configuration section).
2. Adjust the audio levels if necessary (see Figure 33 for the speaker volume and microphone
sensitivity potentiometer locations).
3. Perform the initial programming (see the Programming section).
10. Verify operation by calling to and from another telephone.
11. Complete the installation by attaching the front panel assembly to the rear enclosure using the four
security screws.
12. Torque the screws to 10–12 in∙lb.
Figure 5. Model 393-00x Emergency
Telephone in a Non-Metallic Enclosure

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Figure 6. Model 393AL-00x Figure 7. Model 394AL-00x
Figure 8. Model 393-00x, 393AL-00x, and 394AL-00x Component Locations

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Models 392-001, 396-00x, 397-00x, and 398-00x—Tower or Flush-
Mount Installations
The supplied back box must be used to mount the Model 397-00x, 396-00x, 398-00x, or 392-001
telephones for flush-mount installations or when mounting in a GAI-Tronics Model 234 Series Tower.
1. Mount the back box to the structure using appropriate hardware (see Figure 13 for the cutout
dimensions).
NOTE:The installation of a (customer-supplied) telephone line suppressor is recommended if the
telephone is mounted outdoors.
2. Remove a tapered plug from either cable entry hole in the back box
3. Install the telephone line and cable fitting.
NOTE:Telephone line connections directly to terminal block TB1 are acceptable.
4. If using the modular jack:
1. Remove the cover.
2. Connect the telephone line’s tip (+) wire to the green wire on the modular jack.
3. Connect the telephone line’s ring (−) wire to the red wire on the modular jack.
4. Replace the modular jack cover.
5. Connect the telephone’s modular plug to a USOC RJ11 or CA11A (Canada) modular connector or (if
applicable) the telephone line suppressor (see Figure 8).
An inline coupler is provided for use, if necessary
6. Allow the telephone a minimum of 35 seconds to initialize.
7. Configure the telephone:
1. Configure the hardware as required (see the Configuration section).
2. Adjust the audio levels, if necessary (see Figure 33 for the Speaker Volume and Microphone
Sensitivity potentiometer locations).
3. Perform the initial programming (see the Programming section).
8. Verify operation by calling to and from another phone.
9. Attach the front panel assembly to the rear enclosure mounting flanges using the six supplied #10-32
security screws and washers.
10. Torque the screws to 10–12 in∙lb.

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Figure 9. Model 392-001
Figure 10. Model 396-00x
Figure 11. Model 397-00x
Figure 12. Model 398-00x

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Figure 13. Model 392-001 396-00x, 397-00x, and 398-00x Mounting Details

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Figure 14. Cutout for Model 392-001, 396-00x, 397-00x, and 398-00x

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Models 392-001FS, 396-001FS, and 397-001FS—Flush-Mount
Installations
These compact models are designed for installation in flush mount openings measuring 7.75 H ×5.75 W
inches.
R
Figure 15. Model 392-001FS
396-001FS
R
Figure 16. Model 396-001FS
R
Figure 17. Model 397-001FS
1. Remove the back box from the front cover.
NOTE: The installation of a (customer-supplied) telephone line suppressor on the telephone line is
recommended if mounted outdoors.
2. Feed the telephone line through either of the cable entry holes in the back box.
NOTE: Telephone line connections directly to terminal block TB1 are acceptable.

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3. The telephone line is equipped with a USOC RJ11C-type modular connector. Plug the connector into
the mating connector inside the enclosure.
An inline coupler is provided for use, if necessary.
4. Re-install the back box.
5. Allow the telephone a minimum of 35 seconds to initialize.
6. Configure the telephone:
1. Configure the hardware as required (see the Configuration section).
2. Adjust the audio levels if necessary (see Figure 33 for the Speaker Volume and Microphone
Sensitivity potentiometer locations).
3. Perform the initial programming (see the Programming section).
7. Verify operation by calling to and from another phone.
8. Complete the installation by attaching the front panel assembly to the mounting surface using the six
supplied #10-32 security screws. Torque the screws to 10–12 in∙lb.
Figure 18. Model 392-001FS, 396-001FS, and 397-001FS Back Box

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Figure 19. Cutout for Model 392-001FS, 396-001FS, and 397-001FS