Tektronix VX1411A IntelliFrame VXIbus Mainframe User manual

Artisan Technology Group is your source for quality
new and certied-used/pre-owned equipment
• FAST SHIPPING AND
DELIVERY
• TENS OF THOUSANDS OF
IN-STOCK ITEMS
• EQUIPMENT DEMOS
• HUNDREDS OF
MANUFACTURERS
SUPPORTED
• LEASING/MONTHLY
RENTALS
• ITAR CERTIFIED
SECURE ASSET SOLUTIONS
SERVICE CENTER REPAIRS
Experienced engineers and technicians on staff
at our full-service, in-house repair center
WE BUY USED EQUIPMENT
Sell your excess, underutilized, and idle used equipment
We also offer credit for buy-backs and trade-ins
www.artisantg.com/WeBuyEquipment
REMOTE INSPECTION
Remotely inspect equipment before purchasing with
our interactive website at www.instraview.com
LOOKING FOR MORE INFORMATION?
Visit us on the web at www.artisantg.com for more
information on price quotations, drivers, technical
specications, manuals, and documentation
Contact us: (888) 88-SOURCE | [e-mail] | www.artisantg.com
SM
View
Instra

Instruction Manual
VX1411A IntelliFrame
VXIbus Mainframe
070-9646-01
Warning
The servicing instructions are for use by qualified
personnel only. To avoid personal injury, do not
perform any servicing unless you are qualified to
do so. Refer to the Safety Summary prior to
performing service.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

Copyright Tektronix, Inc. All rights reserved.
Tektronix products are covered by U.S. and foreign patents, issued and pending. Information in this publication supercedes
that in all previously published material. Specifications and price change privileges reserved.
Printed in the U.S.A.
Tektronix, Inc., P.O. Box 1000, Wilsonville, OR 97070–1000
TEKTRONIX, TEK, and IntelliFrame are registered trademarks of Tektronix, Inc.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

WARRANTY
Tektronix warrants that the products that it manufactures and sells will be free from defects in materials and workmanship
for a period of three (3) years from the date of shipment. If a product proves defective during this warranty period,
Tektronix, at its option, either will repair the defective product without charge for parts and labor, or will provide a
replacement in exchange for the defective product.
In order to obtain service under this warranty, Customer must notify Tektronix of the defect before the expiration of the
warranty period and make suitable arrangements for the performance of service. Customer shall be responsible for
packaging and shipping the defective product to the service center designated by Tektronix, with shipping charges prepaid.
Tektronix shall pay for the return of the product to Customer if the shipment is to a location within the country in which the
Tektronix service center is located. Customer shall be responsible for paying all shipping charges, duties, taxes, and any
other charges for products returned to any other locations.
This warranty shall not apply to any defect, failure or damage caused by improper use or improper or inadequate
maintenance and care. Tektronix shall not be obligated to furnish service under this warranty a) to repair damage resulting
from attempts by personnel other than Tektronix representatives to install, repair or service the product; b) to repair
damage resulting from improper use or connection to incompatible equipment; c) to repair any damage or malfunction
caused by the use of non-Tektronix supplies; or d) to service a product that has been modified or integrated with other
products when the effect of such modification or integration increases the time or difficulty of servicing the product.
THIS WARRANTY IS GIVEN BY TEKTRONIX IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR
IMPLIED. TEKTRONIX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TEKTRONIX’ RESPONSIBILITY TO
REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO
THE CUSTOMER FOR BREACH OF THIS WARRANTY. TEKTRONIX AND ITS VENDORS WILL NOT BE
LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES IRRESPECTIVE
OF WHETHER TEKTRONIX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH
DAMAGES.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

TEKTRONIX SERVICE OPTIONS
Tektronix offers the following service options. These options are modular,
flexible, and easy to order with your instrument. Designed to support tracking
of calibration to requirements of ISO9000, and to provide for extended repair
coverage, these options help fix your long-term maintenance costs and elimi-
nate unplanned expenditures.
Three years of calibration services Option C3 Provides initial Certification on delivery, plus
two more annual calibrations from your ser-
vice center
Five years of calibration services Option C5 Provides initial Certification on delivery, plus
four more annual calibrations from your ser-
vice center
Five years repair coverage Option R5 Provides Five years of repair coverage for the
instrument, including displays and accessories
sold with the instrument
Tektronix Service Options are available at the time you order your instrument.
Contact your local Tektronix Sales Office for more information.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

VX1411A IntelliFrame Mainframe Instruction Manual i
Table of Contents
General Safety Summary vii. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service Safety Summary ix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preface xi. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contacting Tektronix xii. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction xiii. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service Offerings xiii. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting Started
Product Description 1–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Standard Accessories 1–4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional Accessories 1–5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting the Fuse 1–5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation 1–6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuration 1–18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Functional Check and Performance Verification 1–22. . . . . . . . . . . . . . . . . . . . . . . . .
Operating Basics
Fan Speed Control 2–3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Specifications
Specifications 3–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maintenance
Service Strategy 4–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preparation 4–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inspection and Cleaning 4–2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interior Cleaning 4–2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exterior Cleaning 4–2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the Fan Filter 4–3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removal and Replacement 4–4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tools Required 4–4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Procedure 1: Removing the Mainframe Cover 4–4. . . . . . . . . . . . . . . . . . . . . . . . . .
Procedure 2: Removing the Fan Assembly 4–5. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Procedure 3: Removing the Fan Control Module 4–8. . . . . . . . . . . . . . . . . . . . . . . .
Procedure 4: Removing the Power Supply 4–9. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Procedure 5: Removing the Card Guides 4–9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Procedure 6: Replacing the Top and Bottom Nut Rails 4–12. . . . . . . . . . . . . . . . . . . .
Procedure 7: Remove the EMI DIN shields 4–13. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Procedure 8: Remove the Backplane 4–14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting Procedures 4–16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Equipment List 4–16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostic Information 4–16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuses 4–16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

Table of Contents
ii VX1411A IntelliFrame Mainframe Instruction Manual
Fault Isolation 4–16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Repackaging Instructions 4–17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Theory of Operation 4–18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replaceable Parts
Parts Ordering Information 5–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VX1411A IntelliFrame Mainframe Common Replaceable Parts 5–2. . . . . . . . . . . .
Using the Replaceable Parts List 5–3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendices
Appendix A: Power Budget Worksheet A–1. . . . . . . . . . . . . . . . . . . . . . . . .
Appendix B: Special Configuration B–1. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front Panel SYSReset Cable Connector Configuration B–1. . . . . . . . . . . . . . . . . . .
Glossary
Index
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

Table of Contents
VX1411A IntelliFrame Mainframe Instruction Manual iii
List of Figures
Figure 1–1: Install Option 1U cable tray 1–7. . . . . . . . . . . . . . . . . . . . . . . .
Figure 1–2: Install Option 1U cable tray 1–8. . . . . . . . . . . . . . . . . . . . . . . .
Figure 1–3: Install Option 2U cable tray 1–9. . . . . . . . . . . . . . . . . . . . . . . .
Figure 1–4: Install Option 2U cable tray 1–10. . . . . . . . . . . . . . . . . . . . . . . .
Figure 1–5: Installing the rackmount kit hardware 1–12. . . . . . . . . . . . . . .
Figure 1–6:Assembling the slide-out track assemblies 1–13. . . . . . . . . . . .
Figure 1–7: Vertical clearance for rack installation
(standard mainframe) 1–14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 1–8: Installing the slide-out track assemblies in
the rack (top view) 1–15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 1–9: R1 or R2 rackmounting screw
positions (front view). 1–16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 1–10: Installing the rackmount door (Option 2R) 1–17. . . . . . . . . .
Figure 1–11: Installing the empty slot panel fillers 1–19. . . . . . . . . . . . . . .
Figure 1–12: Locations of safety and chassis ground
connections on left rear of the mainframe 1–20. . . . . . . . . . . . . . . . . . .
Figure 1–13: Installing the EMI intermodule shield and
front panel EMI fillers 1–21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 2–1: Front view of the VX1411A
IntelliFrame Mainframe 2–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 2–2: Rear view of the VX1411A
IntelliFrame Mainframe 2–2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 3–1: Mainframe cooling curve 3–4. . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 3–2: Front view and side view of VX1411A
IntelliFrame Mainframe 3–9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 3–3: Front view and side view of VX1411A IntelliFrame
Mainframe with Option 1U and rackmount option 3–9. . . . . . . . . . .
Figure 3–4: Front view and side view of IntelliFrame Mainframe
with Option 2U and Rackmount Option 3–10. . . . . . . . . . . . . . . . . . . .
Figure 4–1: Removing the fan filter 4–3. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 4–2: Removing the mainframe cover 4–5. . . . . . . . . . . . . . . . . . . .
Figure 4–3: Location of fan assembly screws on the rear
of the mainframe 4–6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 4–4: Removing the fan assembly 4–7. . . . . . . . . . . . . . . . . . . . . . . .
Figure 4–5: Removing the fans 4–7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

Table of Contents
iv VX1411A IntelliFrame Mainframe Instruction Manual
Figure 4–6: Removing the fan control module 4–8. . . . . . . . . . . . . . . . . . .
Figure 4–7: Removing the power supply 4–9. . . . . . . . . . . . . . . . . . . . . . . .
Figure 4–8: Removing the top and bottom card guides 4–11. . . . . . . . . . . .
Figure 4–9: Replacing the Top and Bottom Nut Rails 4–12. . . . . . . . . . . . .
Figure 4–10: Removing the backplane EMI DIN shields 4–13. . . . . . . . . .
Figure 4–11: Removing the backplane 4–15. . . . . . . . . . . . . . . . . . . . . . . . .
Figure 4–12: Mainframe block diagram 4–19. . . . . . . . . . . . . . . . . . . . . . . .
Figure 5–1: Cabinet and chassis assembly 5–7. . . . . . . . . . . . . . . . . . . . . .
Figure 5–2: Circuit boards and chassis parts 5–9. . . . . . . . . . . . . . . . . . . .
Figure 5–3: Power supply and fan assembly 5–11. . . . . . . . . . . . . . . . . . . . .
Figure 5–4: 1R Rackmount assembly 5–13. . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 5–5: 2R Rackmount and door assembly 5–15. . . . . . . . . . . . . . . . . .
Figure 5–6: Option 1U cable tray 5–17. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 5–7: Option 2U cable tray 5–19. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure B–1: SYSReset cable connector B–2. . . . . . . . . . . . . . . . . . . . . . . . .
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

Table of Contents
VX1411A IntelliFrame Mainframe Instruction Manual v
List of Tables
Table 1–1: VX1411A IntelliFrame Mainframe options and
upgrade kits 1–3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 1–2: Power cord identification 1–4. . . . . . . . . . . . . . . . . . . . . . . . . .
Table 1–3: Line fuse application 1–5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 1–4: Power supply voltages P1 and P2 of the
extender card 1–22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 3–1: AC Power source 3–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 3–2: Secondary power 3–2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 3–3: Cooling 3–4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 3–4: Certifications and compliances 3–5. . . . . . . . . . . . . . . . . . . . . .
Table 3–5: Environmental 3–7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 3–6: Backplane 3–8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 3–7: Mechanical 3–8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 3–8: VXI and Plug & Play 3–10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 4–1: Fuses 4–16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 5–1: VX1411A IntelliFrame Mainframe common
replaceable parts 5–2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

Table of Contents
vi VX1411A IntelliFrame Mainframe Instruction Manual
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

VX1411A IntelliFrame Mainframe Instruction Manual vii
General Safety Summary
Review the following safety precautions to avoid injury and prevent damage to
this product or any products connected to it. To avoid potential hazards, use this
product only as specified.
Only qualified personnel should perform service procedures.
While using this product, you may need to access other parts of the system. Read
the General Safety Summary in other system manuals for warnings and cautions
related to operating the system.
Use Proper Power Cord. Use only the power cord specified for this product and
certified for the country of use.
Ground the Product. This product is grounded through the grounding conductor
of the power cord. To avoid electric shock, the grounding conductor must be
connected to earth ground. Before making connections to the input or output
terminals of the product, ensure that the product is properly grounded.
Observe All Terminal Ratings. To avoid fire or shock hazard, observe all ratings
and markings on the product. Consult the product manual for further ratings
information before making connections to the product.
The common terminal is at ground potential. Do not connect the common
terminal to elevated voltages.
Do not apply a potential to any terminal, including the common terminal, that
exceeds the maximum rating of that terminal.
Do Not Operate Without Covers. Do not operate this product with covers or panels
removed.
Use Proper Fuse. Use only the fuse type and rating specified for this product.
Avoid Exposed Circuitry. Do not touch exposed connections and components
when power is present.
Do Not Operate With Suspected Failures. If you suspect there is damage to this
product, have it inspected by qualified service personnel.
Do Not Operate in Wet/DampConditions.
Do Not Operate in an Explosive Atmosphere.
Keep Product Surfaces Clean and Dry.
Provide Proper Ventilation. Refer to the manual’s installation instructions for
details on installing the product so it has proper ventilation.
To Avoid Fire or
Personal Injury
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

General Safety Summary
viii VX1411A IntelliFrame Mainframe Instruction Manual
Terms in this Manual. These terms may appear in this manual:
WARNING. Warning statements identify conditions or practices that could result
in injury or loss of life.
CAUTION. Caution statements identify conditions or practices that could result in
damage to this product or other property.
Terms on the Product. These terms may appear on the product:
DANGER indicates an injury hazard immediately accessible as you read the
marking.
WARNING indicates an injury hazard not immediately accessible as you read the
marking.
CAUTION indicates a hazard to property including the product.
Symbols on the Product. The following symbols may appear on the product:
ProtectiveGround
(Earth)Terminal CAUTION Refer to Manual Double Insulated
WARNING
High Voltage
Symbols and Terms
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

VX1411A IntelliFrame Mainframe Instruction Manual ix
Service Safety Summary
Only qualified personnel should perform service procedures. Read this Service
Safety Summary and the General Safety Summary before performing any service
procedures.
Do Not Service Alone. Do not perform internal service or adjustments of this
product unless another person capable of rendering first aid and resuscitation is
present.
Disconnect Power. To avoid electric shock, disconnect the main power by means
of the power cord or, if provided, the power switch.
Use Care When Servicing With Power On. Dangerous voltages or currents may
exist in this product. Disconnect power, remove battery (if applicable), and
disconnect test leads before removing protective panels, soldering, or replacing
components.
To avoid electric shock, do not touch exposed connections.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

Service Safety Summary
xVX1411A IntelliFrame Mainframe Instruction Manual
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

VX1411A IntelliFrame Mainframe Instruction Manual xi
Preface
The VX1411A IntelliFrame Mainframe Instruction Manual provides information
on using the mainframe. The manual includes the following chapters:
HGetting Started provides a brief description of the VX1411A IntelliFrame
Mainframe, a list of accessories that accompany the mainframe, installation
and configuration procedures, and a functional check procedure.
HOperating Basics provides a functional overview of the mainframe and
includes illustrations of the main components.
HSpecifications lists all of the warranted characteristics, nominal traits, and
typical characteristics of the mainframe.
HMaintenance is intended for qualified service personnel who need to service
the mainframe. Module-level removal and replacement procedures and
troubleshooting procedures are included in this chapter.
HReplaceable Parts includes a list of replaceable mechanical and electrical
parts for the mainframe to be used with the maintenance chapter. It also
includes the exploded view diagrams of the mainframe and options.
HAppendices includes a power budget worksheet, a description of special
configuration option.
HGlossary.
HIndex.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

Preface
xii VX1411A IntelliFrame Mainframe Instruction Manual
Contacting Tektronix
Product
Support For application-oriented questions about a Tektronix measure- ment product, call toll free in North America:
1-800-TEK-WIDE (1-800-835-9433 ext. 2400)
6:00 a.m. – 5:00 p.m. Pacific time
Or contact us by e-mail:
[email protected]
For product support outside of North America, contact your
local Tektronix distributor or sales office.
Service
Support Contact your local Tektronix distributor or sales office. Or visit our web site for a listing of worldwide service locations.
http://www.tek.com
For other
information In North America: 1-800-TEK-WIDE (1-800-835-9433)
An operator will direct your call.
To write us Tektronix, Inc.
P.O. Box 1000
Wilsonville, OR 97070-1000
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

VX1411A IntelliFrame Mainframe Instruction Manual xiii
Introduction
This manual contains information needed to properly service the IntelliFrame
mainframe This manual does not support component-level fault isolation and
replacement.
Service Offerings
Tektronix provides service to cover repair under warranty as well as other
services that are designed to meet your specific service needs.
Whether providing warranty repair service or any of the other services listed
below, Tektronix service technicians are well equipped to service the Intelli-
Framemainframe. Tektronix technicians train on Tektronix products; they
have access to the latest information on improvements to the IntelliFrame
mainframe as well as the latest new product upgrades. Services are provided at
Tektronix Services Centers and on-site at your facility, depending on your
location.
Tektronix warrants this product for one year from date of purchase. (The
warranty appears behind the title page in this manual.) Tektronix technicians
provide warranty service at most Tektronix service locations worldwide. The
Tektronix product catalog lists all service locations worldwide or you can visit us
on our Customer Services World Center web site at http://www.tek.com/Mea-
surement/Service. See our latest service offerings and contact us by email.
In addition to warranty repair, Tektronix Service offers calibration and other
services which provide cost-effective solutions to your service needs and quality-
standards compliance requirements. Our instruments are supported worldwide by
the leading-edge design, manufacturing, and service resources of Tektronix to
provide the best possible service.
The following services can be tailored to fit your requirements for calibration
and/or repair of the IntelliFramemainframe.
Service Options. Tektronix service options can be selected at the time you
purchase your instrument. You select these options to provide the services that
best meet your service needs. These service options are listed on the Tektronix
Service Options page following the warranty page of this manual.
Warranty Repair Service
Calibration and Repair
Service
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

Introduction
xiv VX1411A IntelliFrame Mainframe Instruction Manual
Service Agreements. If service options are not added to the instrument purchase,
then service agreements are available on an annual basis to provide calibration
services or post-warranty repair coverage for the IntelliFramemainframe.
Service agreements may be customized to meet special turn-around time and/or
on-site requirements.
Service on Demand. Tektronix also offers calibration and repair services on a per
incident basis that is available with standard prices for many products.
Self Service. Tektronix supports repair to the replaceable-part level by providing
for circuit board exchange.
Use this service to reduce down-time for repair by exchanging circuit boards for
remanufactured ones. Tektronix ships updated and tested exchange boards. Each
board comes with a 90-day service warranty.
For More Information. Contact your local Tektronix service center or sales
engineer for more information on any of the Calibration and Repair Services just
described.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

Getting Started
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com