Telecom tg589 User manual

Get your Business Broadband
Gateway up and running
LET’S GO
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CONTENTS
1 Equipment Check 1
2 Gateway Overview 2
3 Getting Started 3
4 Setting Up VDSL2 Broadband 4
5 Setting Up ADSL Broadband 5
6 Connect Gateway To Computer 6
7 Power Up 7
8 Gateway Light Check 8
9 Check Your Connection 9
10 Connect Using WiFi 10
11 Securing Your Gateway 12
12 Advanced Features 13
13 Applying A Static IP (Optional) 14
14 Important Tips 16
15 Factory Reset 17
16 Not Working? 17
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1
Technicolor TG589vn V2 Gateway
Power Supply 12v
Quick Start WiFi Connection Sticker
Ethernet CableVDSL Cable
User Guide
Upgrade
WPS
Internet
Broadband
Wireless
USB
Ethernet
Power
Let’s check everything is here.
Important information for the set up
of your wireless network. Please do
not dispose and keep in a safe place.
Network Name(SSID): TELECOM123456
Wireless Key(Password): 1234ABCDEF
1. EQUIPMENT CHECK
1 x ADSL Cable (grey)
with ADSL installations only
2 x ADSL Filters
with ADSL installations only
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2
MAC : 0876FF4E91AB ACCESS KEY : SZQ3M8JC GW: DSWWBA643PREB SN: CP1121RAF1G
DSL 1 2 3 4 Reset
This Technicolor TG589vn v2
VDSL2 Residential Gateway
may be connected to the
Telecom Network
PTC 274 / 12 / 001
Z765
N10406
technicolor
TG589vn v2
Network Name (SSID): TELECOM123456
Wireless Key (Password): 1234ABCDEF
wireless user codes
Use Technicolor power
supply model DSL36849990
with this product.
Rated Input: 12V 1.5A
CERTIFIED
2. GATEWAY OVERVIEW
USB Light (Green when device connected)
WiFi Protected Set-up (WPS) Light - see step 10.2
WiFi On/Off Button (on by default) - see step 10.1
DSL Port
4 x LAN
Ethernet Ports
10/100 Mbit
Hardware
Reset Button
See step 15
Power
Socket
On/Off
Switch
USB 2.0
Port
Rear
Front
WPS ( ) button
on side of Gateway
See step 10.2
Upgrade
WPS
Internet
Broadband
Wireless
USB
Ethernet
Power
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3
3. GETTING STARTED
To set up your internet connection, you’ll initially need to use the ethernet cable. Your
computer needs to be within reach of the phone socket for ADSL or VDSL2 broadband
services, or the optical network termination point for fibre broadband services.
Once you’ve established your internet connection, you’ll then be able to go on to set up a
wireless connection if you choose.
Important: If you are running an alternative DHCP server on your network, contact your
IT support specialist before progressing. (DHCP is enabled by default on the Gateway and
this will conflict with your existing DHCP server).
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4
4. SETTING UP VDSL2 BROADBAND
If you only have an ADSL broadband connection, skip this step.
To receive a VDSL2 broadband service you must have a Central Splitter installed. If
you have signed up for a Telecom VDSL2 broadband plan, a Central Splitter and VDSL2
connection point will be installed by a technician as a part of your plan.
To set up your VDSL2 broadband connection you must use a Windows or Mac computer with
an ethernet port and a web browser. Due to the length of the cables supplied, you must set
up close to the VDSL2 connection point. Once broadband is working you can unplug the
ethernet cable and use the Gateway’s wireless (WiFi) network.
Connect the VDSL cable to the DSL port on the Gateway and the VDSL2 connection point.
Note the small connector (RJ11) should go into the DSL port and the large connector
(RJ45) should go into the VDSL2 connection point.
When complete skip to step 6.
MAC : 0876FF4E91AB ACCESSKE Y : SZQ3M8JC GW: DSWWBA643PREB SN: CP1121RAF1G
DSL 1 2 3 4 Reset
This Technicolor TG589vn v2
VDSL2 Residential Gateway
may be connected to the
Telecom Network
PTC 274 / 12 / 001
Z765
N10406
technicolor
TG589vn v2
Network Name (SSID): TELECOM123456
Wireless Key (Password): 1234ABCDEF
wireless user codes
Use Technicolor power
supply model DSL36849990
with this product.
Rated Input: 12V 1.5A
CERTIFIED
VDSL2 connection point
Large connector
Small connector
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MAC : 0876FF4E91AB ACCESSKE Y : SZQ3M8JC GW: DSWWBA643PREB SN: CP1121RAF1G
DSL 1 2 3 4 Reset
This Technicolor TG589vn v2
VDSL2 Residential Gateway
may be connected to the
Telecom Network
PTC 274 / 12 / 001
Z765
N10406
technicolor
TG589vn v2
Network Name (SSID): TELECOM123456
Wireless Key (Password): 1234ABCDEF
wireless user codes
Use Technicolor power
supply model DSL36849990
with this product.
Rated Input: 12V 1.5A
CERTIFIED
5
5. SETTING UP ADSL BROADBAND
If you have VDSL2 broadband, please skip this step.
An ADSL cable and ADSL filters are required to connect to an ADSL service. ADSL filters are
required for every phone socket in use, including phone lines, faxes or digital TV decoders.
Filters remove interference on your phone lines and improve your broadband service.
You can purchase additional filters from the Telecom Business Broadband Helpdesk on
0800 28 74 63 77 or from most electronics retailers.
a. Connect the ADSL filter to the phone socket.
b. If you use a telephone, fax machine etc. at the same phone socket, connect that
device into the ADSL filter socket marked PHONE.
c. Connect the ADSL cable into the ADSL filter socket marked ADSL.
d. Connect the other end of the ADSL cable into the Gateway port marked DSL.
a
c
d
b
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MAC : 0876FF4E91AB ACCESS KEY : SZQ3M8JC GW: DSWWBA643PREB SN: CP1121RAF1G
DSL 1 2 3 4 Reset
This Technicolor TG589vn v2
VDSL2 Residential Gateway
may be connected to the
Telecom Network
PTC 274 / 12 / 001
Z765
N10406
technicolor
TG589vn v2
Network Name (SSID): TELECOM123456
Wireless Key (Password): 1234ABCDEF
wireless user codes
Use Technicolor power
supply model DSL36849990
with this product.
Rated Input: 12V 1.5A
CERTIFIED
6
6. CONNECT GATEWAY
TO COMPUTER
Connect the Ethernet Cable to any LAN port in the Gateway and connect the other
end to the computer’s ethernet port.
Look for this symbol on your computer if you are not sure.
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MAC: 0876FF4E91AB ACCESS KEY : SZQ3M8JC GW: DSWWBA643PREB SN: CP1121R AF1G
DSL 1 2 3 4 Reset
This Technicolor TG589vn v2
VDSL2 Residential Gateway
may be connected to the
Telecom Network
PTC 274 / 12 / 001
Z765
N10406
technicolor
TG589vn v2
Network Name (SSID): TELECOM123456
Wireless Key (Password): 1234ABCDEF
wireless user codes
Use Technicolor power
supply model DSL36849990
with this product.
Rated Input: 12V 1.5A
CERTIFIED
7
7. POWER UP
Connect the Power Supply to the Gateway power socket and the other end into an
electrical power outlet and turn both on.
Please wait up to 5 minutes for the Gateway to establish a broadband connection.
Please do not touch any buttons on the Gateway at this time. Your Gateway lights
will tell you when the connection is working correctly.
6. CONNECT GATEWAY
TO COMPUTER
Connect the Ethernet Cable to any LAN port in the Gateway and connect the other
end to the computer’s ethernet port.
Look for this symbol on your computer if you are not sure.
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8
8. GATEWAY LIGHT CHECK
Please wait up to 5 minutes for the Gateway to establish a broadband connection.
Please do not touch any buttons on the Gateway at this time.
Your Gateway lights will tell you when the connection is working correctly.
The lights should be as follows:
The POWER and BROADBAND lights should be solid GREEN not blinking.
The ETHERNET and INTERNET lights should be GREEN and blinking.
If the ETHERNET light is off - check Step 6. Ensure the ethernet cable is connected
to the correct port in the computer.
If the BROADBAND light is off or flashing:
yWith a VDSL2 connection
>Check step 4.
>If your BROADBAND light remains off or flashing, please contact the
Telecom Business Broadband Helpdesk on 0800 28 74 63 77.
yWith an ADSL connection
>Check step 5.
>If after checking the BROADBAND light remains off or flashing, you may have
a faulty phone socket. Try connecting using another phone socket. If your
BROADBAND light remains off or flashing after changing wall sockets,
contact the Telecom Business Broadband Helpdesk on 0800 28 74 63 77.
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9
9. CHECK YOUR CONNECTION
Using your computer, open a web browser such as Microsoft Internet Explorer,
Mozilla Firefox, Google Chrome or Apple Safari. Internet Explorer is installed in most
Microsoft Windows computers and Safari is installed in all Apple O/S computers.
In the browser address bar type www.telecom.co.nz/modemsetup and press enter.
You should see a valid web page meaning you are able to surf the internet and your
Gateway and connection are set up.
TROUBLE CONNECTING?
If you are unable to connect to the Internet, turn your Gateway off for 20 seconds, then
power on again. At the same time, restart your computer. Open a web browser and try
again.
If your broadband service is still not working, please contact the Telecom Business
Broadband Helpdesk on 0800 28 74 63 77.
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This Technicolor TG589vn v2
VDSL2 Residential Gateway
may be connected to the
Telecom Network
PTC 274 / 12 / 001
Z765
N10406
technicolor
TG589vn v2
Network Name (SSID): TELECOM123456
Wireless Key (Password): 1234ABCDEF
wireless user codes
Use Technicolor power
supply model DSL36849990
with this product.
Rated Input: 12V 1.5A
CERTIFIED
Important information for the set up
of your wireless network. Please do
not dispose and keep in a safe place.
Network Name(SSID): TELECOM123456
Wireless Key(Password): 1234ABCDEF
10
10. CONNECT USING WIFI
Once your Gateway is set up, you can switch to using WiFi and connect to the Internet
anywhere in range of your WiFi signal. To connect with WiFi, you need a wireless enabled
device such as a computer, tablet, printer or mobile phone.
Your Gateway has a unique Network Name (SSID) and Wireless Key (Password)
pre-installed. These details can be found on the information label on the bottom
of the Gateway and on the WiFi sticker supplied in the box.
The pre-installed Network Name and Wireless Key provide a strong level of network
security if you keep this information safe. Using these values you can connect any
wireless device using the device’s WiFi connection manager or wizard.
Before starting, ensure:
1. The WiFi Button light on the front of the Gateway is GREEN. If not, press the WiFi
Button light to turn WiFi on.
2. The connecting device has WiFi turned on.
3. Your computers operating system and the wireless network drivers are up to date.
Many wireless issues are caused by out of date operating systems and drivers.
4. If you need support for your device or operating system, contact the device supplier
or manufacturer, visit their website or refer to the user manual or help function.
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11
10.1 WIFI NETWORK CONNECTION
Setting up a WiFi network requires your Gateway’s Network Name and Wireless Key.
You can connect most devices to your pre-installed WiFi following these steps:
1. Open the WiFi connection manager software, such as Wireless Network
Connection manager in Microsoft Windows computer or AirPort in
Apple Mac computer.
2. Scan for available WiFi networks.
3. Find your Gateway’s Network Name in the list of available WiFi networks and
select it. Example: TELECOM123456.
4. Enter your Gateway’s Wireless Key when prompted. Example: 1234ABCDEF.
5. If your wireless network connection manager allows you to save your
Network Name and Wireless Key details then do so. This enables you to
connect automatically. Otherwise you may have to repeat these steps each
time you connect.
6. If the details are correct, you will connect and be WiFi capable.
Telecom has step-by-step WiFi set up assistance for Microsoft Windows,
Apple Mac / iPhone, Google Android and Blackberry powered devices at
www.telecom.co.nz/wifisetup
10.2 WIFI CONNECTION USING WPS WIFI PROTECTED SETUP
This Gateway supports WPS which is a simple method of connecting a wireless device
to the Gateway. The connecting device must support WPS and have wireless turned
on. Check your device manufacturer’s website to confirm WPS support.
To connect, press the WPS button on the Gateway and within 1 minute, press the WPS
button on the connecting device.
The WPS button will be physical (on a device like a printer) or virtual software button
(on a computer-type device such as a mobile phone, laptop or tablet). The two devices
will establish a connection and the device will be remembered by the Gateway.
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12
11. SECURING YOUR GATEWAY
The most effective method to keep your Gateway secure is to keep your Gateway and
Wi-Fi password details in a safe place and protect against unauthorised physical access
to your Gateway.
Telecom recommends you create a unique password to protect access to your Gateway.
To do this, you need to use the Gateway’s User Interface:
1. Open a web browser, type 192.168.1.254 into the address bar and press enter.
This will take you to the User Interface.
2. Click on the Administrator link in the upper left-hand field to access the Task menu;
then click on Change Password link.
3. When prompted, enter the Old Password (which is a blank field by default), then
enter your new password in the New Password field; then enter the same password
again in the Confirm New Password field. Lastly, click the Change Password button.
Telecom recommend a minimum of 8 characters containing letters, numbers and symbols
(! * # $ etc).
The next time you want to change your Gateway settings you must log in using your unique
Administrator username and password.
Note: If you forget your Administrator credentials you will need to reset the Gateway to
factory default, (see step 15). Telecom does not have visibility of your Gateway settings.
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13
12. ADVANCED FEATURES
To access advanced features or to customise the Gateway, open a web browser
and type 192.168.1.254 into the address bar and press enter. This takes you to
the Gateway User Interface.
Note: This Gateway does not require a user name or password to be entered
to access the user interface. A customised user name and password can be
set up in the User Interface.
You can find “how to” tutorials on-line at www.telecom.co.nz/modemsetup
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14
13. APPLYING A STATIC IP (OPTIONAL)
If you have a static IP address from Telecom, you must follow the steps below.
Note: you need your Telecom registered, unique broadband username and password
to complete this step.
1. Open a web browser, type 192.168.1.254 into the address bar and press enter.
This will take you to the User Interface.
2. If you have set-up a unique Administrator password (from step 11), you must enter
that password before you can access the user interface.
3. To set up a Static IP, in the left hand menu click the Technicolor Gateway link,
then down the bottom of the screen, click the Set-up my Technicolor Gateway link.
This starts the set-up Wizard.
4. In the Set-up Wizard, complete the following steps:
4.1 On the Welcome page, click Next to start.
4.2 On the Service Selection page, select your Service Type: * ADSL PPP for an ADSL
service * PPPOE for VDSL service then click Next.
4.3 On the Routed Internet Connection page, the default values are correct for the
Telecom Broadband network, so click Next.
4.4. On the Internet Account Settings page, enter your unique broadband username
and password, then click Next.
4.5 On the following Internet Account Settings page, it is recommended that the
settings be left as they are and click Next.
Note: this page modifies the behaviour of the Gateway when using Telecom 3G USB
mobile broadband dongles plugged into the Gateway. Use caution as incorrect settings
may result in any connected 3G mobile account being billed for data traffic.
4.6 On the Start Configuration? page, click Start; this configures the Gateway with
your static IP address. It takes around 2 minutes for the process to complete.
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15
4.7 When set-up is complete, on the Completing the Technicolor Gateway Easy Set-
up page, click Finish.
The Gateway will reconnect to the internet on your static IP address if your broadband
details have been entered correctly. You will see the internet light on the Gateway turn
off for a few seconds then turn back on.
5. Click Home to return to the main menu.
6. In the left hand menu, click on the Broadband Connection link.
6.1 If you are connected to ADSL, under PPPoA heading, click the View More link.
6.2 If you are connected to VDSL2, under PPPoE heading, click the View More link.
6.3 You will be presented with details of your connection.
The field Username should have your unique username, the Password field contains
asterisks for security purposes.
The field IPv4 Address should have your unique static IP address.
If your static IP address is not listed, repeat this section to ensure you have entered your
Telecom Broadband username and password correctly.
If you still do not receive your static IP address or if the Internet light on the Gateway is
RED, turn the Gateway OFF for 15 seconds then ON again.
If problems persist call our Telecom Business Broadband Helpdesk on 0800 28 74 63 77.
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16
14. IMPORTANT TIPS
yWhen starting up the Gateway do not press any buttons. Wait for a broadband
connection to be established first.
yMany issues with a broadband connection can be resolved by turning the Gateway off
for 30 seconds. It can take up to 5 minutes for the connection to re-establish.
yUsers running Microsoft Windows operating systems should also reboot their
computers at the same time they reboot the Gateway.
yOperate the Gateway on a flat surface and ensure the Gateway is not covered
by anything and has adequate ventilation at all times.
yADSL broadband customers should:
>Not use telephone extension cables with the Gateway as these cause speed and
stability problems.
>Use the ADSL filter supplied with this Gateway when setting up as old filters can
cause speed and stability problems.
yIf you want to network additional devices using the ethernet LAN ports, you require
one ethernet cable for each device.
yWiFi signal strength and range is dependent on physical and environmental factors
outside of Telecom’s control. The following tips will help you optimise your WiFi signal:
>Dense obstacles such as walls, floors, ceilings, hot water cylinders, aquariums
etc. limit WiFi performance and range.
>Do not place the Gateway near electronic devices such as microwave ovens,
cordless phones or wireless transmitters.
>Do not place the Gateway in an enclosed space such as a cupboard or under
a desk.
>To benefit from the speed offered by the 802.11n standard, it is recommended to
connect using 802.11n wireless devices only. Connecting older 802.11b or 802.11g
wireless devices may slow down the speed of your whole WiFi network.
>If you have WiFi coverage issues, you can purchase at your own expense
products such as WiFi range extenders.
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17
15. FACTORY RESET
WARNING! A factory reset restores the Gateway to the default settings - all remembered
WiFi connections and any user customisations are erased. Only perform a factory reset as
a last resort or when directed to by a Telecom Helpdesk operator.
If you must factory reset your Gateway, do the following:
1. While the Gateway is turned on, insert a paper clip into the Reset hole and
press down for 10 seconds.
2. The Gateway will reset and then restart. It may take up to 5 minutes for your
broadband connection to be re-established (see step 7).
3. After a reset, you must manually reconnect each WiFi device and redo any
customisations.
16. NOT WORKING?
If you have any difficulties:
Visit our website www.telecom.co.nz/help for a wide range of help topics.
Call the Telecom Business Broadband Helpdesk on 0800 28 74 63 77.
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18
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