Telecom MF669 User manual

Some handy tips
for your new T-Stick

1
Install your T-Stick
Remove SIM
Remove SIM card from the
outer card and keep the
outer in a safe place for
future reference.
Insert SIM
Insert the SIM card into
the T-Stick as shown.
1
2
3Plug in
Plug the T-Stick into your laptop
using the USB 2.0 port and
follow the instructions on
screen. It’s working when a
light appears on your T-Stick.

2 3
Use it
Each time you use your T-Stick you connect to the internet through the
Connection Manager, which appears as an icon on your desktop once the
software has been installed. When you plug in your T-Stick it will search
for a connection, and once found the“connect” button will appear.
Click“connect” to start using the internet.
Add credit
If you’re on postpaid, you don’t need to worry about topping up. You will
pay for your monthly plan, and any overage, on your Telecom bill. If you’re
on prepaid, you can purchase top up credit online by clicking the Prepaid
TopUp button on Connect Me, by phone, or at over 100 retail stores.
To activate your top up voucher call 0800 32 32 32 option 1 from any
phone. You will be asked to enter the mobile phone number for your
T-Stick and top up voucher number. Please ensure that you keep your SIM
pack as it contains important information that you will need when you top
up. www.telecom.co.nz/topup
How much it costs
For information about your plan and data allowance click the Your
Telecom button on Connect Me and select Plan and Activities. For more
information about Mobile Broadband plans and charges see
telecom.co.nz/mobile/mobilebroadband/plansandpricing
Monitor your usage
There are two ways to keep tabs on how much data you’re using:
Postpaid Usage Alerts
You will receive an alert by text to let you know you have reached
80%, 100% and 120% of your data allowance. You can register for
customised usage alerts to your mobile phone and/or email address at
telecom.co.nz/mbbalerts
Online Usage Meters
The meters display how much data you have used online. Click the Usage
Meter button on Connect Me to view your remaining data allowance.
* Note: The usage meter on your Connection Manager should be used as a
guide only and does not accurately reect your actual billed data. Always
check the online usage meters.
Help
For troubleshooting or assistance, see online at
www.telecom.co.nz/mobilebroadband, check the tips overleaf,
or phone [phone], option 3.
For the Connect Me Dashboard user guide and troubleshooting,
click the Help button on Connect Me or see online at
www.telecom.co.nz/connectme

4 5
Troubleshooting Tips
Problem Suggested solution
The Connection Manager
is frozen while displaying
“please wait…initialising”
Close the Telecom Connection Manager,
and open it again
Check that the SIM is inserted into the
T-Stick correctly
Try a dierent USB port on your computer
Test installing the T-Stick in another
computer
Test the T-Stick with another known
working SIM
Test the SIM in another device
(e.g. mobile phone)
The Connection Manager
is prompting for a PIN
Enter the PIN you set for the SIM. The default
PIN for the SIM is 1234
If you changed the default PIN, and you
cannot remember it, simply enter 1234
three times, or until the software prompts
for a PUK code. The PUK code is on the outer
card that held the SIM
For more information about PINs visit
telecom.co.nz and search for“SIM PIN”
Problem Suggested solution
I can connect OK but can’t
browse any websites
Check your prepaid balance by texting BAL
to 333 via the Connection Manager
(TXT to 333 is free)
Top up if required on 0800 32 32 32
Check your rewall, antivirus or web
browser settings and adjust if required
My connection keeps
dropping or I can’t get
a network signal
Check you are in a coverage area at
telecom.co.nz/mobile/ournetwork/coverage
Try using the included USB extender cable
to obtain optimum reception
For device specic
troubleshooting tips
Go to www.telecom.co.nz and search using
your T-Stick make and model as the key
words (e.g.“MF669”)