Telestream SPG9000 User manual

SPG9000
User Manual
This document supports software version 1.0.
D00013571A April 2023

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SPG9000 User Manual
Copyrights and Trademark Notices
Copyright © 2023 Telestream, LLC and its Affiliates. All rights reserved. TELESTREAM is a
registered trademark of Telestream, LLC. All other trade names referenced are the
service marks, trademarks, or registered trademarks of their respective companies.
Telestream products are covered by U.S. and foreign patents, issued and pending.
Information in this publication supersedes that in all previously published material.
Specifications and price change privileges reserved.
TELESTREAM is a registered trademark of Telestream, LLC.
Warranty
Telestream on behalf of itself and its Affiliates (“Telestream”) warrants that this product
will be free from defects in materials and workmanship for a period of one (1) year from
the date of shipment. If any such product proves defective during this warranty period,
Telestream, at its option, either will repair the defective product without charge for
parts and labor, or will provide a replacement in exchange for the defective product.
Parts, modules and replacement products used by Telestream for warranty work may
be new or reconditioned to like new performance. All replaced parts, modules and
products become the property of Telestream.
In order to obtain service under this warranty, Customer must notify Telestream of the
defect before the expiration of the warranty period and make suitable arrangements
for the performance of service. Customer shall be responsible for packaging and
shipping the defective product to the service center designated by Telestream, with
shipping charges prepaid. Telestream shall pay for the return of the product to
Customer if the shipment is to a location within the country in which the Telestream
service center is located. Customer shall be responsible for paying all shipping charges,
duties, taxes, and any other charges for products returned to any other locations.
This warranty shall not apply to any defect, failure or damage caused by improper use
or improper or inadequate maintenance and care. Telestream shall not be obligated to
furnish service under this warranty a) to repair damage resulting from attempts by
personnel other than Telestream representatives to install, repair or service the
product; b) to repair damage resulting from improper use or connection to
incompatible equipment; c) to repair any damage or malfunction caused by the use of
non- Telestream supplies; or d) to service a product that has been modified or
integrated with other products when the effect of such modification or integration
increases the time or difficulty of servicing the product.
THIS WARRANTY IS GIVEN BY TELESTREAM WITH RESPECT TO THE PRODUCT IN LIEU OF
ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. TELESTREAM AND ITS VENDORS
DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. TELESTREAM’S RESPONSIBILITY TO REPAIR OR REPLACE
DEFECTIVE PRODUCTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE
CUSTOMER FOR BREACH OF THIS WARRANTY. TELESTREAM AND ITS VENDORS WILL
NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL

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SPG9000 User Manual
DAMAGES IRRESPECTIVE OF WHETHER TELESTREAM OR THE VENDOR HAS ADVANCE
NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.
[W2 – 15AUG04]
TELESTREAM SOFTWARE LICENSE AGREEMENT
THE PROGRAM, OR PROGRAMS, ENCODED OR INCORPORATED WITHIN EQUIPMENT OR
ACCOMPANYING THIS AGREEMENT, IS FURNISHED SUBJECT TO THE TERMS AND
CONDITIONS OF THIS AGREEMENT. RETENTION OF THE PROGRAM FOR MORE THAN
THIRTY DAYS OR USE OF THE PROGRAM IN ANY MANNER WILL BE CONSIDERED
ACCEPTANCE OF THE AGREEMENT TERMS. IF THESE TERMS ARE NOT ACCEPTABLE, THE
UNUSED PROGRAM AND ANY ACCOMPANYING DOCUMENTATION SHOULD BE
RETURNED PROMPTLY TO TELESTREAM FOR A FULL REFUND OF THE LICENSE FEE PAID.
(FOR INFORMATION REGARDING THE RETURN OF PROGRAMS ENCODED OR
INCORPORATED WITHIN EQUIPMENT, CONTACT THE NEAREST TELESTREAM SALES
OFFICE.)
DEFINITIONS
"Telestream" means Telestream, LLC, a Delaware limited liability company, and its
Affiliates, or the local Telestream legal entity that is supplying the equipment.
"Program" means the Telestream software product (executable program and/or data)
enclosed with this Agreement or included within the equipment with which this
Agreement is packed. "Customer" means the person or organization in whose name
the Program was ordered.
LICENSE
Customer may:
1. Use the Program on a single machine at any one time; and
2. Copy the Program for archival or backup purposes, provided that no more than
one (1) such copy is permitted to exist at any one time. Each copy of the Program
made by Customer must include a reproduction of any copyright notice or
restrictive rights legend appearing in or on the copy of the Program as received
from Telestream.
Customer may not:
1. Use the Program on more than one machine at any one time;
2. Transfer the Program to any person or organization outside of Customer or the
corporation of which Customer is a part without the prior written consent of
Telestream, except in connection with the transfer of the equipment within which
the programs are encoded or incorporated;
3. Export or re-export, directly or indirectly, the program, any associated
documentation, or the direct product thereof, to any country to which such export
or re-export is restricted by law or regulation of the United States or any foreign
government having jurisdiction without the prior authorization, if required, of the
Office of Export Administration, Department of Commerce, Washington, D.C. and
the corresponding agency of such foreign government;

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SPG9000 User Manual
4. Modify the Program, create derivative works, or merge the Program with another
program;
5. Reverse compile or disassemble the Program for any purpose, beyond the extent
that such activity is expressly permitted by applicable open source licenses or
applicable law notwithstanding this limitation; or
6. Copy the documentation accompanying the Program.
For Programs designed to reside on a single-machine and support one or more
additional machines, either locally or remotely, without permitting the Program to be
transferred to an additional machine for local execution, the additional machines shall
be considered within the definition of "single machine." For programs permitting the
Program to be transferred to an additional machine for local execution, a separate
license shall be required for each such machine with which the Program may be used.
Title to the Program and all copies thereof, but not the media on which the Program or
copies may reside, shall be and remain with Telestream or others for whom Telestream
has obtained a respective licensing right. Customer shall pay when due all property
taxes that may now or hereafter be imposed, levied or assessed with respect to the
possession or use of the Program or this license and shall file all reports required in
connection with such taxes. If the Program or any related documentation is acquired by
or for an agency of the U.S. Government, the Program and documentation shall be
considered “commercial computer software” or “commercial computer software
documentation” respectively, as those terms are used in 48 CFR §12.212, 48 CFR
§227.7202, or 48 CFR §252.227-7014, and are licensed with only those rights as are
granted to all other licensees as set forth in this Agreement.
THE PROGRAM MAY NOT BE USED, COPIED, MODIFIED, MERGED, OR TRANSFERRED TO
ANOTHER EXCEPT AS EXPRESSLY PERMITTED BY THESE TERMS AND CONDITIONS.
UPON TRANSFER OF ANY COPY, MODIFICATION, OR MERGED PORTION OF THE
PROGRAM, THE LICENSE GRANTED HEREIN IS AUTOMATICALLY TERMINATED WITH
RESPECT TO THE PARTY THAT TRANSFERS THE PROGRAM.
TERM
The license granted herein is effective upon acceptance by Customer, and shall remain
in effect until terminated as provided herein. The license may be terminated by
Customer at any time upon written notice to Telestream. The license may be
terminated by Telestream or any third party from whom Telestream may have obtained
a respective licensing right if Customer fails to comply with any term or condition and
such failure is not remedied within thirty (30) days after notice hereof from Telestream
or such third party. Upon termination by either party, Customer shall return to
Telestream or destroy, the Program and all associated documentation, together with all
copies in any form.
LIMITED WARRANTY
The Program is provided "as is" without warranty of any kind, either express or implied.
Telestream does not warrant that the functions contained in the Program will meet
Customer's requirements or that the operation of the Program will be uninterrupted or
error-free.

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SPG9000 User Manual
TELESTREAM AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. LIMITATION OF LIABILITY,
IN NO EVENT SHALL TELESTREAM OR OTHERS FROM WHOM TELESTREAM HAS
OBTAINED A LICENSING RIGHT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES ARISING OUT OF OR CONNECTED WITH CUSTOMER'S
POSSESSION OR USE OF THE PROGRAM, EVEN IF TELESTREAM OR SUCH OTHERS HAS
ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.
THIRD-PARTY DISCLAIMER
Except as expressly agreed otherwise, third parties from whom Telestream may have
obtained a licensing right do not warrant the program, do not assume any liability with
respect to its use, and do not undertake to furnish any support or information relating
thereto.
GENERAL
This Agreement contains the entire agreement between the parties with respect to the
use, reproduction, and transfer of the Program. Neither this Agreement nor the license
granted herein is assignable or transferable by Customer without the prior written
consent of Telestream. This Agreement and the license granted herein shall be
governed by the laws of the state of California. All questions regarding this Agreement
or the license granted herein should be directed to the nearest Telestream Sales Office.
THIRD-PARTY SOFTWARE LICENSE
The SPG9000 PTP option uses open source software from the Linux PTP Project (ptp4l),
which is licensed under GPL v2.0. The ptp4l source code has been modified for use on
the SPG9000, so a copy of the modified source code will be made available upon
request in accordance with the GPL v2.0 license. Visit www.telestream.net/telestream-
support/video/support.htm to find contacts in your area.

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PRISM MPS and MPD SDI / IP Waveform Monitor User Manual
Important Compliance and Safety Information 8
Preface 19
Product Description 21
Base Capabilities 22
Optional Capabilities 23
Instrument Installation 25
Rackmount Slides and Rails 26
Power Connection 34
Rear Panel Connectors 36
SFP Module Installation 41
GNSS Antenna Installation 43
System Operation 46
Front Panel Interface 47
Management Network Interface 54
Web User Interface 57
Application Programming Interfaces 63
Presets 69
System Status and Monitoring 72
Indicators 73
Status Information 78
Reference and Time Sources 98
Theory of Operation 99
Reference and Time Sources 104
Contents

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PRISM MPS and MPD SDI / IP Waveform Monitor User Manual
Genlock Reference 111
GNSS Receiver Settings 115
Daily Jam Sync 119
Daylight Saving Time Management 121
Leap Second Management 123
Program Time Counter 125
PTP Operation 127
Theory of Operation 128
PTP Configuration 137
Synchronization Outputs 148
Black Outputs 149
Linear Time Code Input and Outputs 157
Audio Reference Outputs 160
System Maintenance 161
Power Supply Monitoring and Replacement 162
Licensed Features 167
Upgrade Instrument Firmware 172
System Oscillator Calibration 175

Important Compliance and Safety Information
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SPG9000 User Manual
Important Compliance and
Safety Information
United States of America Compliance Notices
Class A Interference Statement
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15, Subpart B of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a commercial
installation. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
FCC Caution
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may
cause unexpected operation.
Safety
UL 61010-1: 2012 R7.19: Safety Requirements for Electrical Equipment for
Measurement, Control, and Laboratory Use - Part 1: General Requirements.
Environmental
Perchlorate Materials: this product contains one or more type CR lithium batteries.
According to the state of California, CR lithium batteries are classified as perchlorate
materials and require special handling.
See www.dtsc.ca.gov/hazardouswaste/perchlorate for additional information.

Important Compliance and Safety Information 9
SPG9000 User Manual
Canada Compliance Notices
Department of Communications Radio Interference Regulations
This digital apparatus does not exceed the Class A limits for radio-noise emissions from
a digital apparatus as set out in the Radio Interference Regulations of the Canadian
Department of Communications. This Class A digital apparatus complies with Canadian
ICES-003.
Reglement sur le brouillage radioelectrique du Quadstere des
Communications
Cet appareil numerique respecte les limites de bruits radioelectriques visant les
appareils numeriques de classe A prescrites dans le Reglement sur le brouillage
radioelectrique du Quadstere des Communications du Canada. Cet appareil numerique
de la Classe A est conforme a la norme NMB-003 du Canada.
Safety
CAN/CSA-C22.2 NO. 61010-1-12 + GI1 + GI2 (R2017) + A1: Safety Requirements for
Electrical Equipment for Measurement, Control, and Laboratory Use - Part 1: General
Requirements.
Sécurité
CAN/CSA-C22.2 NO. 61010-1-12 + GI1 + GI2 (R2017) + A1: Exigences de sécurité pour
l'électricité Matériel de mesure, de contrôle et d'utilisation en laboratoire - Partie 1:
Généralités Exigences.
European Union, European Free Trade Association
(EFTA), and United Kingdom Compliance Notices
This equipment may be operated in the countries that comprise the member countries
of the European Union and the European Free Trade Association. These countries, listed
in the following paragraph, are referred to as The European Community throughout
this document:
AUSTRIA, BELGIUM, BULGARIA, CYPRUS, CROATIA, CZECHIA, DENMARK, ESTONIA,
FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, ITALY, LATVIA, LITHUANIA,
LUXEMBOURG, MALTA, NETHERLANDS, POLAND, PORTUGAL, ROMANIA, SLOVAKIA,
SLOVENIA, SPAIN, SWEDEN, UNITED KINGDOM, ICELAND, LIECHTENSTEIN, NORWAY,
SWITZERLAND
Declaration of Conformity
Marking by the “CE” symbol indicates compliance with the Essential Requirements of
the EMC Directive of the European Union 2014/30/EU
This equipment meets the following conformance standards:

Important Compliance and Safety Information
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SPG9000 User Manual
Safety
EN 61010-1: 2010 + A1: Safety Requirements for Electrical Equipment for Measurement,
Control, and Laboratory Use - Part 1: General Requirements Low Voltage Directive
2014/35/EU
Emissions
EN 55032: 2015 + A11: 2020, CISPR 32: 2015, EN 61000-3-2: 2014, EN 61000-3-3: 2013
Immunity
EN 55035: 2017, EN 61000-4-2: 2009,
EN 61000-4-3: 2006 + A1: 2008 + A2: 2010, EN 61000-4-4: 2012,
EN 61000-4-5: 2014 + A1: 2017, EN 61000-4-6: 2014, EN 61000-4-8: 2010,
EN 61000-4-11: 2020
Environments: E2
Warnings
Warning! This is a Class A product. In a domestic environment, this product may cause
radio interference, in which case, the user may be required to take appropriate
measures.
Achtung! Dieses ist ein Gerat der Funkstorgrenzwertklasse A. In Wohnbereichen
konnen bei Betrieb dieses Gerates Rundfunkstorungen auftreten, in welchen Fallen der
Benutzer fur entsprechende Gegenmal nahmen verantwortlich ist.
Attention! Ceci est un produit de Classe A. Dans un environnement domestique, ce
produit risque de creer des interferences radioelectriques, ii appartiendra alors a
l’utilisateur de prendre les mesures specifiques appropriees.
Notes:
1. For Compliance with the EMC standards listed here, high-quality shielded interface
cables should be used.
2. Emissions which exceed the levels required by this standard may occur when this
equipment is connected to a test object.
Environmental Compliance
This section provides information about the environmental impact of the product.
Product end-of-life handling
Observe the following guidelines when recycling an instrument or component:
Equipment recycling
Production of this equipment required the extraction and use of natural resources. The
equipment may contain substances that could be harmful to the environment or
human health if improperly handled at the product's end of life. To avoid release of
such substances into the environment and to reduce the use of natural resources, we

Important Compliance and Safety Information 11
SPG9000 User Manual
encourage you to recycle this product in an appropriate system that will ensure that
most of the materials are reused or recycled appropriately.
This symbol on the product or its packaging indicates that this product complies with
the applicable European Union requirements according to Directives 2012/19/EU and
2006/66/EC on waste electrical and electronic - equipment (WEEE) and batteries.
It also indicates that this product must not be disposed of with your other household
waste. Instead, it is your responsibility to dispose of your waste equipment by handing
it over to a designated collection point for the recycling of waste electrical and
electronic equipment. The separate collection and recycling of your waste equipment
at the time of disposal will help conserve natural resources and ensure that it is recycled
in a manner that protects human health and the environment. For more information
about where you can drop off your waste for recycling, please contact your local
authority, or where you purchased your product.
Battery Recycling
This product may contain a rechargeable battery, which must be recycled or disposed
of properly. Please properly dispose of or recycle the battery according to local
government regulations.
Transporting Batteries or products with Batteries in them
The capacity of the lithium-ion secondary battery shipped with this product is under
100 Wh. The lithium content of the installed primary battery is under 1 g. Each battery
meets the applicable requirements of UN Manual of Tests and Criteria Part Ill Section
38.3. Battery quantity is under the limit for shipment according to Section II of the
relevant Packing Instructions from the IATA Dangerous Goods Regulations. Consult
your air carrier for applicability and determination of any special lithium battery
transportation requirements.
Restriction of Hazardous Substances
This product is classified as an industrial monitoring and control instrument, and is
required to comply with the substance restrictions of the RoHS 3 Directives 2011/65/EU
and EU 2015/863.
Korea Compliance Statement

Important Compliance and Safety Information
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SPG9000 User Manual
Taiwan Compliance Statement
This is a Class A product based on the standard of the Bureau of Standards, Metrology
and Inspection (BSMI) CNS 13438, Class A. In a domestic environment this product may
cause radio interference, in which case the user may be required to take adequate
measures.
Japan Compliance Statement
This is a Class A product based on the standard of the VCCI Council (VCCI 32: 2016). If
this equipment is used in a domestic environment, radio interference may occur, in
which case the user may be required to take corrective actions.
Important Safety Information
This manual contains information and warnings that must be followed by the user for
safe operation and to keep the product in a safe condition. To safely perform service on
this product, see the Service Safety Summary that follows the General Safety Summary.
General Safety Summary
Use the product only as specified. Review the following safety precautions to avoid
injury and prevent damage to this product or any products connected to it. Carefully
read all instructions. Retain these instructions for future reference.
Comply with Local and National Safety Codes
For correct and safe operation of the product, it is essential that you follow generally
accepted safety procedures in addition to the safety precautions specified in this
manual.

Important Compliance and Safety Information 13
SPG9000 User Manual
Product is Designed to be Used by Trained Personnel Only
Only qualified personnel who are aware of the hazards involved should remove the
cover for repair, maintenance, or adjustment. Before use, always check the product with
a known source to be sure it is operating correctly.
While using this product, you may need to access other parts of a larger system. Read
the safety sections of the other component manuals for warnings and cautions related
to operating the system.
When incorporating this equipment into a system, the safety of that system is the
responsibility of the assembler of the system.
To Avoid Fire or Personal Injury
Use proper power cord: Use only the power cord specified for this product and certified
for the country of use. Do not use the provided power cord for other products.
Ground the product: This product is grounded through the grounding conductor of the
power cord. To avoid electric shock, the grounding conductor must be connected to
earth ground. Before making connections to the input or output terminals of the
product, ensure that the product is properly grounded. Do not disable the power cord
grounding connection.
Power disconnect: The power cord disconnects the product from the power source. See
instructions for the location. Do not position the equipment so it is difficult to operate
the power cord; it must remain accessible to the user at all times to allow for quick
disconnection if needed.
Observe all terminal ratings: To avoid fire or shock hazard, observe all rating and
markings on the product. Consult the product manual for further ratings information
before making connections to the product. Do not apply a potential to any terminal,
including the common terminal, that exceeds the maximum rating of that terminal.
Do not operate without covers: Do not operate this product with covers or panels
removed, or with the case open. Hazardous voltage exposure is possible.
Avoid exposed circuitry: Do not touch exposed connections and components when
power is present.
Do not operate with suspected failures: If you suspect that there is damage to this
product, have it inspected by qualified service personnel.
Disable the product if it is damaged. Do not use the product if it is damaged or operates
incorrectly. If in doubt about safety of the product, turn it off and disconnect the power
cord. Clearly mark the product to prevent its further operation.
Before use, inspect voltage probes, test leads, and accessories for mechanical damage
and replace when damaged. Do not use probes or test leads if they are damaged, if
there is exposed metal, or if a wear indicator shows.
Examine the exterior of the product before you use it. Look for cracks or missing pieces.

Important Compliance and Safety Information
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SPG9000 User Manual
Use Only Specified Replacement Parts
Do not operate in wet/damp conditions: Be aware that condensation may occur if a
unit is moved from a cold to a warm environment.
Do not operate in an explosive atmosphere.
Keep product surfaces clean and dry: Remove the input signals before you clean the
product.
Provide proper ventilation: Refer to the manual's installation instructions for details on
installing the product so it has proper ventilation.
Slots and openings are provided for ventilation and should never be covered or
otherwise obstructed. Do not push objects into any of the openings.
Provide a safe working environment: Always place the product in a location convenient
for viewing the display and indicators.
Be sure your work area meets applicable ergonomic standards. Consult with an
ergonomics professional to avoid stress injuries.
Use only the Telestream rackmount hardware specified for this product.
Service Safety Summary
The Service Safety Summary section contains additional information required to safely
perform service on the product. Only qualified personnel should perform service
procedures. Read this Service Safety Summary and the General Safety Summary before
performing any service procedures.
To avoid electric shock: Do not touch exposed connections.
Do not service alone: Do not perform internal service or adjustments of this product
unless another person capable of rendering first aid and resuscitation is present.
Disconnect power: To avoid electric shock, switch off the product power and disconnect
the power cord from the mains power before removing any covers or panels, or
opening the case for servicing.
Use care when servicing with power on: Dangerous voltages or currents may exist in this
product. Disconnect power, remove battery (if applicable), and disconnect test leads
before removing protective panels, soldering, or replacing components.
Verify safety after repair: Always recheck ground continuity and mains dielectric
strength after performing a repair.
Terms in the Manual
These terms may appear in this manual:
WARNING: Warning statements identify conditions or practices that could result
in injury or loss of life.

Important Compliance and Safety Information 15
SPG9000 User Manual
CAUTION: Caution statements identify conditions or practices that could result
in damage to this product or other property.
Terms on the Product
These terms may appear on the product:
DANGER indicates an injury hazard immediately accessible as you read the marking.
WARNING indicates an injury hazard not immediately accessible as you read the
marking.
CAUTION indicates a hazard to property including the product.
Symbols on the Product
When this symbol is marked on the product, be sure to consult the manual to find out
the nature of the potential hazards and any actions which have to be taken to avoid
them. (This symbol may also be used to refer the user to ratings in the manual.)
The following symbol(s) may appear on the product:
General Safety Product Specific Statements
Use the product only as specified. Review the following safety precautions to avoid
injury and prevent damage to this product or any products connected to it.
Carefully read all instructions. Retain these instructions for future reference.
Comply with local and national safety codes.
For correct and safe operation of the product, it is essential that you follow generally
accepted safety procedures in addition to the safety precautions specified in this
manual. The product is designed to be used by trained personnel only.
Only qualified personnel who are aware of the hazards involved should remove the
cover for repair, maintenance, or adjustment.
Before use, always check the product with a known source to be sure it is operating
correctly.
This product is not intended for detection of hazardous voltages.
Use personal protective equipment to prevent shock and arc blast injury where
hazardous live conductors are exposed.
When incorporating this equipment into a system, the safety of that system is the
responsibility of the assembler of the system.

Important Compliance and Safety Information
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SPG9000 User Manual
WARNING: Injury or death can occur as the result of electrical shock. To avoid
electrical shock, do not connect power to the instrument when the top cover is
off. There are dangerous potentials present on the power supply circuit boards
when the power cord is connected.
Disconnect the power cord from a power supply module before you remove the
module from the instrument. Also, do not connect a power cord to a power
supply module while the module is not installed in the instrument. There are
dangerous high voltages on the module when the power cord is connected.
WARNING: Prevent risk of shock or fire by ensuring that the GNSS antenna is
protected from lightning strikes when it is mounted outside a building or facility.
The instrument does not have isolation protection from lightning, so the facility
installation must provide suitable protection for the GNSS antenna external to
the instrument and surge suppression for the cable. Failure to use appropriate
precautions can result in injury or death. It is important the antenna and cable
installation complies with all regulations for the location in which it is installed.
WARNING: To avoid personal injury and instrument damage, do not use slides
provided with other instruments from other kits (for example, General Devices,
Chassis Trak C-300) with the rails from this kit. The locking feature will not
function and will result in an instrument that is not secured properly and could
fall out of the rack, causing personal injury or instrument damage.
WARNING: To prevent the rack-mounted instrument from tipping forward onto
the operator, install the instrument so the operator is able to access all of its rear-
panel connectors without pushing down on the instrument. Verify that the rack
does not become unstable with the instrument fully extended. Do not leave the
instrument extended when finished accessing the rear panel.
WARNING: To reduce the risk of injury and equipment damage, make sure that
levers are properly installed. An improperly installed lever can prevent the slide
from locking or prevent the instrument from being removed from the rack. Make
sure that the lever is installed so the long handle is facing forward and the short
hook is facing downward.
WARNING: To prevent injury during product installation, use care not to pinch
hands or fingers in the rails and slides.

Important Compliance and Safety Information 17
SPG9000 User Manual
WARNING: To prevent injury when removing the product from the rack, do not
forcefully and abruptly pull the product from the rack. Pull with the minimum
force required to move the instrument with a consistent, even motion.
CAUTION: The instrument does not have a power switch. When you connect the
power cable to the AC line connector, the instrument powers on.
Do not install or remove a power supply module when a power cord is attached
to that module.
CAUTION: To avoid antenna damage, do not turn on the DC antenna power until
you know that the antenna is designed to handle the selected voltage. Antenna
damage can occur if the antenna is not designed to handle the voltage you
select.
CAUTION: Be careful to select the correct screw type for your instrument (metric
or SAE). If the screws do not insert easily (do not use excessive force or you might
damage the threads), it is possible you are using the wrong screw.
CAUTION: To prevent damage to the instrument and rackmount, do not force
the instrument into the rack if it does not slide smoothly. The rails assembly
might need to be adjusted to resolve the problem.
CAUTION: To prevent an unexpected shutdown of the instrument, be sure to
disconnect the correct power cord if you are replacing a faulty power supply
module.
CAUTION: The instrument might automatically reboot at the end of the upgrade
process. Do not perform the upgrade while the instrument is in use as a sync
reference. When the instrument has started to erase the internal flash, do not
remove power from the instrument.
CAUTION: To prevent static damage to the SFP modules, if you remove the SFP
modules from the instrument, always transport the SFP modules in an anti-static
bag or container.
CAUTION: To prevent damage to the SFP modules, remove the SFP modules
before transporting the SPG instrument.

Important Compliance and Safety Information
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SPG9000 User Manual
CAUTION: To prevent dust from contaminating the SFP module, use its cover
when the SFP is not in use. If SPF modules or fiber optic cable have been left
exposed, we recommend it is cleaned before use. This is especially important on
the long-reach, single-mode SFP modules and fiber.
CAUTION: We strongly recommend using the timeout function to keep the
display backlight at a low level when the front panel interface is not actively
being used, to maximize the life of the display backlight.

Preface 19
SPG9000 User Manual
Preface
This manual contains information to help you use the SPG9000 timing and reference
system:
●How to operate the instrument using the front panel controls
●How to configure the instrument for network access and operate the instrument
using the web interface
●How to monitor the status of the instrument during normal operation
Where to Find More Information
Other information about your product are available for download at
www.telestream.net/video/resources.htm. The Product Documentation table lists all
the documentation for the SPG9000 timing and reference system.
Product Documentation
Document Manual type Part number Description
SPG9000 User Manual User D00013571x Provides detailed operating information.
Release Notes Release Notes P00010606x Describes the new features,
improvements, and limitations of the
instrument firmware.
Read-this-first User P00010592x Lists all relevant documents.
SPG9000 Installation and
Safety Instructions
User P00010606x Describes how to install and set up a
SPG9000 generator, and provides basic
safety and operating information.
SPG9000 Rack Accessory
Installation Manual
User P0001x Describes how to install an SPG9000
generator in a rack. Provides basic safety
information.
Manual, Rackmount
Slides and Rails Kit
User 071370600x Describes how to connect rack
equipment to an SPG9000 generator.
Provides basic safety information.

Preface
20
SPG9000 User Manual
Telestream Contact Information
To obtain product information, technical support, or provide comments on this guide,
contact us using our website, email, or phone number listed.
Resource Contact Information
Telestream Video
Support
Website: www.telestream.net/telestream-support
Email:[email protected]
US and Canada Toll-free: 1-844-219-5329
Outside of US and Canada: 1-503-967-9833
Telestream Website: www.telestream.net
Sales and Marketing Email: [e-mail]
Address:
Telestream
848 Gold Flat Road, Suite 1
Nevada City, CA. USA 95959
International
Distributor Support
Website: www.telestream.net
See the Telestream website for your regional authorized
Telestream distributor.
Telestream Technical
Writers
Email: [e-mail]
If you have comments or suggestions about improving
this document, or other Telestream documents—or if
you've discovered an error or omission, please email us.