Telguard Dual Path Series Troubleshooting guide

COMPANY CONFIDENTIAL
For use by TELGUARD®customers only.
Distribution to other parties strictly prohibited.
October 12, 2022
Part Number 56052601 Rev B
Telguard TG-7 Dual Path Series
Installation & Operating Guide
for models TG-7E and TG-7FE
© 2022 Telguard. Telguard and the Telguard Logo are registered trademarks of
Telular Corporation | Telular is a business unit of AMETEK, Inc. All Rights Reserved.

TG-7 Dual Path Series Installation & Operating Guide i 56052601 Rev B © 2022 Telguard
Important Note
The registration form must be completed before leaving for the job site to install the Telguard
product. Use our dealer site at portal.telguard.com to register the unit in real time.
Foreword
Dealers purchase Telguard® alarm communicators for the quality, features, and total value they
represent. Telguard TG-7 Dual Path Series devices meet UL and ULC standards for Commercial
Burglary and Commercial Fire systems. These devices can be used in Commercial Burglary,
Commercial Fire, or combination Burg/Fire systems as a dual path communication system, or as
the sole communication path, when applicable features are enabled.
Technical Support
Technical support for all Telguard products is available:
Toll Free: 800-229-2326, option 9
Monday Friday 8am 8pm ET
Saturday 9am 5pm ET
About this Manual
This manual assumes that you have basic security system installation skills such as measuring
voltages, stripping wire, properly connecting wires together, connecting wires to terminals, and
checking phone lines. It also assumes that you have a familiarity with the proper installation and
programming tasks related to various alarm panels.
The material and instructions covered in this manual have been carefully checked for accuracy
and are presumed to be reliable. However, Telguard assumes no responsibility for inaccuracies
and reserves the right to modify and revise this manual without notice.
It is our goal at Telguard to always supply accurate and reliable documentation. If a discrepancy
is found in this documentation, please send an email message to:
[email protected]
Or, write to:
Telguard Technical Services
3225 Cumberland Blvd
Suite 300
Atlanta, GA USA 30339
NOTE: References in this manual to the TG-7 Dual Path Series product should be
construed to apply equally to the TG-7E and the TG-7FE product unless otherwise
indicated. Similarly, unless otherwise indicated, all information applies equally to
either the AT&T or Verizon model of either product.

TG-7 Dual Path Series Installation & Operating Guide ii 56052601 Rev B © 2022 Telguard
Repair and Warranty
If trouble is experienced with the Telguard Cellular Alarm Communicator please
contact Telguard Technical Support for troubleshooting, repair, and (or) warranty
information. The dealer or end user should not attempt any repair to the Telguard
Cellular Alarm Communicator. Repair of this equipment should only be referred to
qualified technical personnel.
Telguard will repair or replace (our option) inoperative units for up to two years from
date of manufacture. This excludes damage due to lightning or to installer error.
Unauthorized modifications void this warranty. Not responsible for incidental or
consequential damages. Liability is limited to price of unit. This is the exclusive
warranty and no other warranties will be honored, whether expressed or implied.
An RMA must be assigned before returning product. You may obtain an RMA via
phone at 800-229-2326 option 1, or via email at [email protected].
NOTE: RMA number must be on the outside of box or product will not be accepted.
Future Testing and Limitations on Use
The Telguard TG-7 Dual Path Series communicator is part of an advanced design
alarm communication system. It does not offer guaranteed protection against
burglary and fire. Any alarm communication system is subject to compromise or
failure.
The communicator will not work without power. Electrically powered devices will not
work if the power supply is off for any reason, however briefly.
The cellular radio network and/or the local area network (LAN), needed to transmit
alarm signals from protected premises to a central monitoring station, may be
inoperable or temporarily out of service. Cellular radio networks and LANs are also
subject to compromise by sophisticated methods of attack.
This equipment, like any other electrical device, is subject to component failure.
Although this equipment is designed to be long-lasting, the electrical components
could fail at any time.
Due to these limitations, we recommend that if the automatic self-test feature is not
enabled, other arrangements be made with the user to test the system at least once
every three months. Moreover, arrangements should also be made for on-site
inspection/test by a licensed alarm installer at least once each year.
Terms and Conditions for Use of Telguard Product
These Terms and Conditions are a legal contract between you and Telguard for the
title to and use of the Product. BY RETAINING AND USING THE PRODUCT YOU
AGREE TO THE TERMS AND CONDITIONS INCLUDING WARRANTY DISCLAIMERS,
LIMITATIONS OF LIABILITY AND INDEMNIFICATION PROVISIONS BELOW. IF YOU
DO NOT AGREE TO THE TERMS AND CONDITIONS, DO NOT USE THE PRODUCT AND
IMMEDIATELY RETURN THE UNUSED PRODUCT FOR A COMPLETE REFUND. You
agree to accept sole responsibility for any misuse of the Product by you; and, in
addition, any negligent or illegal act or omission of you or your agents, contractors,
servants, employees, or other users of the Product so long as the Product was
obtained from you, in the use and operation of the Product.

TG-7 Dual Path Series Installation & Operating Guide iii 56052601 Rev B © 2022 Telguard
INDEMNIFICATION OF TELGUARD
YOU SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS TELGUARD FOR ANY OF THE COST,
R,
MISUSE OR IN A MANNER NOT CONTEMPLATED BY YOU AND TELGUARD OR INCONSISTENT
WITH THE PROVISIONS OF THIS MANUAL; (ii) IN AN ILLEGAL MANNER OR AGAINST PUBLIC
POLICY; (iii) IN A MANNER SPECIFICALLY UNAUTHORIZED IN THIS MANUAL; (iv) IN A MANNER
HARMFUL OR DANGEROUS TO THIRD PARTIES; (v) FROM CLAIMS BY ANYONE RESPECTING
PROBLEMS, ERRORS OR MISTAKES OF THE PRODUCT; OR (vi) COMBINATION OF THE
PRODUCT WITH MATERIAL MODIFICATION OF THE PRODUCT OR USE OF THE PRODUCT IN AN
ENVIRONMENT NOT PROVIDED, OR PERMITTED, BY TELGUARD IN WRITING. THE PARTIES
SHALL GIVE EACH OTHER PROMPT NOTICE OF ANY SUCH COST OR CLAIMS AND
COOPERATE, EACH WITH THE OTHER, TO EFFECTUATE THIS INDEMNIFICATION, DEFENSE
AND HOLD HARMLESS.
WARRANTY and LIMITATIONS
TELGUARD WILL REPAIR OR REPLACE (OUR OPTION) INOPERATIVE UNITS FOR UP TO TWO
YEARS FROM DATE OF MANUFACTURE. EXCLUDES DAMAGE DUE TO LIGHTNING OR
INSTALLER ERROR AS WELL AS UNITS THAT INCORPORATE MATERIAL, OR USED IN A
MANNER OR ENVIRONMENT, NOT SPECIFICALLY AUTHORIZED IN THIS MANUAL.
UNAUTHORIZED MODIFICATIONS VOID THIS WARRANTY. NOT RESPONSIBLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES. LIABILITY LIMITED TO PRICE OF UNIT. THIS IS
THE EXCLUSIVE WARRANTY, IN LIEU OF ALL OTHER WARRANTIES INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY, TITLE, DELIVERY, INFRINGEMENT OR FITNESS FOR A
PARTICULAR PURPOSE AND NO OTHER WARRANTIES WILL BE HONORED, WHETHER
EXPRESSED OR IMPLIED.

TG-7 Dual Path Series Installation & Operating Guide iv 56052601 Rev B © 2022 Telguard
Table of Contents
Important Note i
Foreword i
Technical Support i
About this Manual i
Repair and Warranty ii
Future Testing and Limitations on Use ii
Terms and Conditions for Use of Telguard Product ii
Table of Contents iv
General Description and Operation 1
Information Related to Software Settings Fire Systems 3
Information Related to Software Settings Burglary Systems 5
Features 7
Operating Mode 7
Multiple Alarm Format Support 7
Complete Supervision of Communication Path 7
Link Supervision 8
Complete Power Supervision 8
Telguard Automatic Self-test Report 9
Telguard Check Status Capability 10
Programmable Supervisory Trip Output (STC) Relays 10
Post-Installation Remote Programming 10
Diagnostic and Status LEDs 11
Optional DC Operation (12VDC or 24VDC) 11
Complete Factory Reset Option 11
UL and ULC Compliance 12
Getting Ready 13
Dealer Account Establishment 13
Pre-Installation Checklist 13
PCB Layout 14
Installation 15
Summary 15
Step 1: Register the Telguard Unit 15
Step 2: Physically Install the Communicator in Desired Location 17
Step 3: Determine Antenna Placement for Best Performance 18
Step 4: Make Communications Connections and Activate 19
Step 5: Connect Supervisory Trip Outputs 20
Step 6: Connect and Test the Trip Input (optional) 21
Step 7: Connect Tamper Switch (optional in fire-only systems/required for burg) 22
Appendix 1 Connection Guide 23

TG-7 Dual Path Series Installation & Operating Guide v 56052601 Rev B © 2022 Telguard
Wiring Diagrams 23
Tamper Switch Installation for TG-7E UL/ULC Commercial Burglary Applications 27
RJ-45 Jack Pin Assignments 28
DC Terminal Strip Pin Assignments 28
Main Terminal Strip Pin Assignments 28
AC Terminal Strip Pin Assignments 29
Compatible Alarm Panels 29
Appendix 2 Troubleshooting Guide 30
LED Indicator Guide Normal Operating Mode 30
Troubleshooting Quick Reference Table 31
LED Indicator Guide RSSI Mode 32
Appendix 3 Commercial Fire Single DACT Installation 33
TG-7FE Cellular Signal Strength 33
Configure Fire Alarm Panel to Use Single Communication Device 33
Appendix 4 Commercial Fire 6-hour Supervision 34
Appendix 5 Compliance with UL and ULC Standards 34
Appendix 6 Detailed Specifications 35
Dialer to Interface Electronics 35
Power 35
Digital Cellular Radio and Other Specifications 35
Appendix 7 Accessories 36

TG-7 Dual Path Series Installation & Operating Guide 1 56052601 Rev B © 2022 Telguard
General Description and Operation
The Telguard TG-7 Dual Path Series communicator is an alarm transmission device that facilitates
the use of the cellular network or an internet-connected LAN (Ethernet) for the delivery of signals
for commercial alarm panels, providing the following three modes of operation:
•Dual Path Cellular primary, LAN backup
•Dual Path LAN primary, Cellular backup
•Cellular Only (used for Sole Path)
In Dual Path mode, the communicator can use either the cellular or LAN path to transmit an event
from the panel and fail over to the other path when the primary becomes unavailable. In Cellular
Only mode, the communicator will not monitor for a LAN connection and strictly use cellular as the
means of communication. This mode also offers the ability to supervise the connection to meet
specific burg and fire requirements. The communicator can also be used as either a Primary or
Secondary Path device when an alternate communications path is connected to another Panel-Telco
interface or DACT. In such cases, panel settings determine the alarm reporting path.
When transmitting an alarm signal, the Telguard communicator obtains its data from the alarm
panel by way of a telephone interface, sometimes referred to as dialer-capture. The communicator
will obtain all alarm signal information including monitoring station phone number, account number
and all zones for every alarm transmission. The communicator handshakes with the alarm panel and
causes it to transmit the alarm data. The communicator encodes the alarm data and securely
transmits it to the Telguard Communication Center (TCC) over the chosen path: cellular radio or
connected LAN. The TCC performs a function similar to a central station receiver and issues the
transmission acknowledgement when the last message in the transmission is received. After
decoding and reformatting, the alarm signal is routed to the desired alarm company monitoring
station for action. For installations in Canada, a required End-to-End Acknowledgement feature shall
be enabled. This feature will cause a Radio Failure Condition when an acknowledgement cannot be
relayed from the central station to the communicator. This feature is optional for the United States.
Telguard offers the ability to establish an override of the central station telephone and account
numbers stored in the panel by providing alternate central station values in Telguard dealer portal:
portal.telguard.com . This can be useful in situations where the installer codes are not known or the
panel cannot otherwise be reprogrammed. When the communicator is configured with override
values, all signals, whether alarm, trouble, or supervisory, will be sent to the override central station.
To be able to send different types of signals to different locations, the central station data for each
type of signal will need to be programmed into the panel and the override values left blank in the
dealer portal. This will cause the communicator to use the central station values as transmitted by
the panel.
In a typical alarm installation, the communicator is installed in the same area as the host alarm
system and is connected directly to the host alarm panel via the jack
(black RJ-45). The communicator connects to the Telguard Communication Center (TCC) via a
built-in cellular radio or, when used as a dual path device, via an Ethernet cable that connects the
Ethernet jack (silver RJ-45) with an Internet-enabled premises LAN. Two programmable System
terminals in order to provide Telguard trouble signals to the alarm panel. Additionally, automatic
self-test and Check Status signals are transmitted exclusively to the TCC. The communicator
supports several power supply options. The communicator can be plugged into a standard AC
outlet (120 volts/60Hz) and will keep a dealer-supplied battery charged. Or, the communicator can
operate on 12VDC or 24VDC regulated power supplied by the connected alarm panel. The TG-PEM
Accessory is also available for adding multiple dry contact zones to TG-7 Dual Path Series
communicators in either fire or burglary systems (but not combinations systems), in cases where a
DACT connection is not available or more inputs are required.

TG-7 Dual Path Series Installation & Operating Guide 2 56052601 Rev B © 2022 Telguard
The UL Listed equipment at the TCC plays a key role in the operation of every Telguard device. All
Telguard units utilize the TCC due to the panel alarm signal format encoding and decoding
requirements used in packet-data transmissions. The TCC also manages the real-time databases for
Telguard
conditions include programming setup information, alarm transmission information, supervisory
trouble information, Check Status information, and automatic self-test information.
TG-7 Dual Path Series communicators come in several versions configured to work either with the
AT&T or Verizon networks:
Model
Version
Application
UL/ULC Standards
TG-7E
TG-7E-A
(AT&T)
Dual Path Communication for Burglary
Systems in United States and Canada
UL 1610, ULC-S304
TG-7E-V
(Verizon)
Dual Path Communication for Burglary
Systems in United States
UL 1610
TG-7FE
TG-7FE-A
(AT&T)
Dual Path Communication for Fire or Burglary
Systems in United States and Canada
UL 1610, ULC-S304,
UL 864, ULC-S559
TG-7FE-V
(Verizon)
Dual Path Communication for Fire or Burglary
Systems in United States
UL 1610, UL 864
NOTE: TG-7 Dual Path Series communicators can be used as either a Primary or Secondary Path
device when an alternate communications path is connected to another alarm panel DACT
connection. In such cases, the panel determines the alarm reporting path.
NOTE: While working in Canada, the communicator may use Rogers Wireless, Bell Mobility, Telus,
or SaskTel cellular networks.

TG-7 Dual Path Series Installation & Operating Guide 3 56052601 Rev B © 2022 Telguard
Information Related to Software Settings Fire Systems
NOTICE TO USERS, INSTALLERS, AUTHORITIES HAVING JURISDICTION, OTHER INVOLVED PARTIES
FIRE SYSTEM INSTALLATIONS IN THE UNITED STATES: This product incorporates field-programmable
software. In order to comply with the requirements in the Standard for Control Units and Accessories for
Fire Alarm Systems, UL 864, certain programming features or options must be limited to specific values
or not used at all as indicated below.
Program feature or
option
Permitted
in UL 864?
(Y/N)
Available settings
Settings permitted in
UL 864
Link Supervision
when used as a Sole
Path
Y
Disabled, 200 seconds, 5 minutes,
60 minutes
200 seconds, 5 minutes,
60 minutes
Automatic Self-Tests
when used with an
alternate
communication path
Y
Disabled, 6 hours, Daily, Weekly,
Monthly
6 hours *
AC Failure Condition
(ACFC)/Low Power
Failure (LPF)
Y
Disabled, any number of hours up
to 24
1 hour, 2 hours, 3 hours
No Service Condition
(NSC) delay
Y
30 seconds, 60 seconds, 3-, 5- 10-,
20-, 30-, 45-, 60-, 1440- minutes
30 seconds, 60 seconds, 3
minutes
* 6 hours is specified in 2013 and later editions of NFPA 72; the 2010 edition specified 24 hours (daily).

TG-7 Dual Path Series Installation & Operating Guide 4 56052601 Rev B © 2022 Telguard
NOTICE TO USERS, INSTALLERS, AUTHORITIES HAVING JURISDICTION, OTHER INVOLVED PARTIES
FIRE SYSTEM INSTALLATIONS IN CANADA: This product incorporates field-programmable software. In
order to comply with the requirements in the Standard for Equipment for Fire Signal Receiving Centres
and Systems, ULC-S559, certain programming features or options must be limited to specific values or
not used at all as indicated below.
Program feature or option
Permitted
in ULC-
S559?
(Y/N)
Possible settings
Settings permitted in
ULC-S559
Link Supervision
Y
Disabled, 180 seconds
180 seconds
End-to-End
Acknowledgement
Y
Disabled, Enabled
Enabled
No Service Condition (NSC)
delay
Y
30 seconds, 60 seconds,
3-, 5- 10-, 20-, 30-, 45-,
60-, 1440- minutes
No more than 60 seconds
AC Failure Condition (ACFC)/
Low Power Failure (LPF)
Y
Disabled, any number of
hours up to 24
1 hour, 2 hours, 3 hours

TG-7 Dual Path Series Installation & Operating Guide 5 56052601 Rev B © 2022 Telguard
Information Related to Software Settings Burglary Systems
NOTICE TO USERS, INSTALLERS, AUTHORITIES HAVING JURISDICTION, OTHER INVOLVED PARTIES
BURGLARY SYSTEM INSTALLATIONS IN THE UNITED STATES: In order to comply with the
requirements in the Standard for Central-Station Burglar-Alarm Units, UL 1610 and Standard Line
Supervision, the communicator must meet these requirements:
The TG-7 Dual Path Series communicator must be used in one of the following configurations:
•As a primary communicator, single line-200 second supervision; or
•As a secondary communicator line for a DACT (supervision not required). Every 24 hours, a check-in
signal must be sent from the communicator to the central station over the primary dialer and each
communication path shall be monitored for integrity (DACT shall have line monitoring enabled and the
communicator shall have cellular connection supervision enabled).
Additionally:
•When the heartbeat transmission over the LTE-M network is enabled, the communicator can provide
Standard Line Security over the LTE-M channel.
•The communicator shall be connected to a UL Listed alarm control panel.
•A tamper switch on the communicator shall be connected directly to an input zone on the control panel,
and the zone shall be designated as the zone for Tamper Protection. Tamper wires and all other wires
connecting the communicator to the panel shall be in rigid or flexible metal conduit unless supervised.
•The PPF panel presence failure feature must be enabled if the wiring distance between the panel and
the communicator is greater than 20 feet or the connection is not mechanically protected; setting is
accessible in the online portal.

TG-7 Dual Path Series Installation & Operating Guide 6 56052601 Rev B © 2022 Telguard
NOTICE TO USERS, INSTALLERS, AUTHORITIES HAVING JURISDICTION, OTHER INVOLVED PARTIES
BURGLARY SYSTEM INSTALLATIONS IN CANADA: In order to comply with the requirements in the
Standard for Control Units, Accessories and Receiving Equipment for Intrusion Alarm Systems, ULC-
S304, the communicator must meet these requirements (Security Level I or II):
The TG-7 Dual Path Series communicator must be used in one of the following configurations:
•Passive communication system line security level P1 (single communication channel) for Security Level I;
or
•Line security level P2 (multiple communication channels) for Security Level II. There is no heartbeat sent
in this configuration, only periodic test transmissions.
Additionally:
•Every 24 hours, a test transmission must be sent to the signal receiving centre over each
communication path. Each communication path shall be monitored for integrity (DACT shall have line
monitoring enabled and the communicator shall have both LAN (unless in cellular-only mode) and
cellular connection supervision enabled). For Level A2, the working communication path shall report the
failure of the other channel within 240 seconds.
•The communicator shall be used in conjunction with a ULC or cUL Listed Control Unit/Alarm Panel.
•STC1 and STC2 shall be connected from the communicator to the control panel and designated for
general trouble conditions.
•A tamper switch on the communicator shall be connected directly to an input zone on the control panel,
and the zone shall be designated as the Tamper Protection zone. Tamper wires and all other wires
connecting the communicator to the panel shall be in rigid or flexible metal conduit.
•The PPF panel presence failure feature must be enabled if the wiring distance between the panel and
the communicator is greater than 18m or in different rooms or the connection is not mechanically
protected in metal conduit; setting is accessible in the online portal.

TG-7 Dual Path Series Installation & Operating Guide 7 56052601 Rev B © 2022 Telguard
Features
This section summarizes the key features of Telguard TG-7 Dual Path Series communicators.
Operating Mode
The TG-7 Dual Path Series is comprised of transmission devices that are installed at protected
premises to provide signal transmission over cellular and Internet-enabled LAN connections for
alarm systems. The communicator transmits alarm signals over the nationwide digital cellular
network if the premises Internet connection has been disrupted or compromised, when there is no
LAN connection available, or when set for primary or sole path use of the cellular pathway. When
set in LAN primary mode, the communicator will first attempt to transmit alarm signals over the
LAN pathway.
Multiple Alarm Format Support
The Telguard TG-7 Dual Path Series communicator supports multiple alarm communication formats.
NOTE: The communicator auto detection of the panel alarm format.
Auto Format Detect feature allows the communicator to adapt to receive any listed format. If the alarm
format is changed for any reason, the communicator will adjust to accept the new format.
See Appendix 1for a list of compatible alarm formats and compliance requirements.
Complete Supervision of Communication Path
The communicator continuously supervises the connection to the alarm panel and the cellular and
LAN (when not set in cellular-only mode) pathways. If any of these pathways becomes inoperative,
the communicator can generate a relay trip output that can be connected to a zone input of the
host alarm panel. These System Trouble Conditions (STCs) are described below.
LAN Failure Condition (LANFC)
The communicator monitors the LAN connection by verifying that messages can be sent to the
Telguard Communications Center (TCC) and an acknowledgment returned. If an initiated message
cannot reach the TCC, a LAN Failure Condition (LANFC) is declared and the LEDs indicate the type
of trouble condition. The System Trouble Condition LED (STC LED 2) will flash 3 times, and the STC
relay will trip after a programmable period of time. LED 6 (LAN STC LED) will also flash in a specific
pattern to indicate the possible cause of the LANFC issue:
•Single flash: LAN connection not detected. Check the wiring connection between the
communicato -45 and premises LAN port (typically a router or switch).
•Two flashes: Unable to obtain IP Address from LAN. Check with the System Administrator
for the premises. A static IP address may be needed.
•Three flashes: Unable to reach Internet. Check with the System Administrator for the
premises. The Gateway Address may be incorrect.
•Four flashes: Expected TCC acknowledgement not received. Call Telguard Technical
Support as additional troubleshooting will be required.
NOTE: When the communicator is configured to use a sole communications path (cellular), the
LAN Failure Condition (LANFC) is not applicable and LED 6 will remain off.

TG-7 Dual Path Series Installation & Operating Guide 8 56052601 Rev B © 2022 Telguard
No Service Condition (NSC)
A no service condition (NSC) occurs when the communicator is unable to register with the cellular
network.
NSC can be configured to trip the supervisory relay output (STC relay) after a programmable period
of time. The STC LED will flash 4 times immediately after losing cellular service and dial-tone will
cease to be provided, independent of the STC assertion and programmed assertion delay. NSC
restoral occurs immediately after cellular service has been acquired.
Radio Communications Failure Condition (RFC)
Radio communications failure condition (RFC) occurs when the communicator is unable to receive a
response from the TCC. When RFC is declared, the STC LED will flash 5 times, dial-tone will cease,
and the STC relay will trip as programmed. Restoral of this condition occurs after 10 minutes or
when a message is received from the TCC.
NOTE: When End-to-End acknowledgement feature is enabled, a message that fails to deliver to
the Central Station will trigger an RFC condition.
Panel Presence Failure (PPF)
Panel presence failure condition (PPF) occurs when the communicator is unable to detect the
presence of the alarm panel. PPF is indicated by the STC LED flashing 7 times. A supervisory report
is generated and sent to the TCC for Central Station delivery upon detection of PPF. Restoral of this
condition occurs when the alarm panel is detected as present for the selected delay time.
NOTE: The factory default for PPF is Disabled and needs to be Enabled for its use. For the PPF
feature to work, Tip, Ring, and the return connections for Tip and Ring must be connected
between the panel and the communicator.
UL/ULC Compliance Note: If the wiring distance between the panel and the communicator is
greater than 20 ft. (18m or in different rooms in Canada) or the connection is not mechanically
protected (metal conduit required in Canada), PPF must be enabled. Since fire systems must
comply with these restrictions (UL 864, ULC-S559), PPF is not required for fire systems.
Link Supervision
In order to satisfy UL and ULC requirements, the communicator can enable link supervision at preset
intervals. Once the communicator is provisioned with the Link Supervision option, the TCC
constantly monitors all the enabled communicator pathways and sends a specific message to the
Central Station if a path is broken or a compromise attempt is made. After the initial account
activation has completed, the installer must verify the Link Supervision by turning off the device and
making sure an alarm with the specific code is delivered.
Complete Power Supervision
The communicator can supervise and report status of the backup battery and AC power source
when powered from the AC adapter. It has an integrated control and power component which
keeps the battery charged and is also supervised. Furthermore, the communicator
can report on low voltage events when powered from a DC source at the alarm panel.
Low/Missing Battery Condition (LBC)
When using AC as the main power source, the communicator checks the backup battery voltage on
initial power-up and every 60 seconds thereafter. If the battery voltage is less than 11.6 volts, it
an LBC occurs whereby the STC LED blinks twice, and the

TG-7 Dual Path Series Installation & Operating Guide 9 56052601 Rev B © 2022 Telguard
STC relay trips. When the battery voltage increases to 12.1 volts, the STC LED and STC relay restore.
The communicator also indicates Low/missing Battery Condition (LBC) when the battery charger
fails, or the battery fails the periodic load test.
AC Failure Condition (ACFC)
AC failure condition (ACFC) is detected immediately when the AC power-driven input from the
plug-in adapter drops below 8 VAC. When this condition is detected, the STC LED blinks once, the
Power LED turns off, and the STC trip output is activated after a preset time (default 2 hours).
When AC power returns to normal (at least 10 VAC), the Power LED turns on immediately and the
STC trip output restores after 60 seconds. When ACFC occurs, you may want to verify both the
power at the outlet and that coming from the adapter.
Low Power Failure (LPF)
If the communicator is being powered through the DC connection, a Low Power Failure condition
(LPF) is detected immediately when the DC power drops below 7.5VDC. When this condition is
detected, the STC LED blinks once, the Power LED turns off, and the STC trip output is activated
after a preset time (2 hours). When DC power returns to normal (8VDC), the Power LED turns on
immediately and the STC trip output restores after 60 seconds.
Dial Tone Failure (DTF)
The communicator provides a telephone interface similar to that of a Telco central office. The
communicator continuously monitors the circuit that provides dial tone to the alarm panel. The
communicator supplies 30VDC by default but can be configured to supply 40VDC, as needed. A
Dial Tone Failure (DTF) occurs when the communicator is unable to provide proper telephone
signaling to the panel (voltage supplied unexpectedly drops). The STC LED will flash 6 times and
the STC relay will trip.
NOTE: This condition will require contacting Telguard Technical Support for resolution.
Catastrophic Failure (CF)
Catastrophic Failure (CF) is any condition that causes the communicator to stop functioning at all
levels. The most common CF is a power failure event with insufficient battery backup. The STC1
and STC2 trip outputs are activated, and the visible indication is loss of all LED activity.
Telguard Automatic Self-test Report
The automatic self-test signal schedule is programmable as prescribed when the communicator is
registered. The Central Station receives the automatic self-test report in the same format that the
alarm panel normally uses for communication over the Telco line. The self-test code and testing
frequency are set during registration and can accommodate any code the Central Station expects.
Self-tests include separate reporting for both the cellular and LAN pathways (unless in cellular only
mode).
The TCC captures all current and historical data pertaining to the operation of the communicator
when it processes the automatic self-test signal. This data contains current operational status
(C.O.S.) of the communicator such as "All OK", "AC fail condition", "low/missing battery condition",
LAN failure condition, or any combination of identified trouble conditions as well as the current
cellular signal strength. In addition, the data also contains historical data for supervisory events that
occurred since the last self-test or Check Status report signal was transmitted. This data includes
the number of occurrences of AC fail conditions, low battery conditions, LAN failure conditions, and
no cellular service conditions. This additional information is available by visiting portal.telguard.com
(dealer log-in credentials required).

TG-7 Dual Path Series Installation & Operating Guide 10 56052601 Rev B © 2022 Telguard
Telguard Check Status Capability
Although the communicator has the capability for an automatic periodic self-test, a separate feature
is provided for determining the current operational status of every Telguard communicator. This
feature is called Check Status and is used to provide real-time operational status for the
communicator on-demand. It is useful in resolving STC events that are reported by the alarm panel
to the Central Station. Check Status is available via portal.telguard.com (dealer log-in required).
Check Status causes the communicator to upload current operational status data and historical
data, just as the automatic self-test described above, except that the resulting status is held in the
Telguard database at the TCC for review and is not forwarded to the Central Station.
Programmable Supervisory Trip Output (STC) Relays
The communicator has two supervisory relay trip outputs available (STC1 normally open and
STC2 normally closed) and both are energized in a powered-up state when no system troubles
exist. This enables a supervisory trouble code to be transmitted to the Central Station when
-hour instant input zone. The trouble conditions that trigger the
STC relays are programmable via portal.telguard.com (dealer log-in required) to meet virtually any
installation requirement.
Note: If using a supervised zone to monitor for the STC relay, please make sure that you follow
resistance requirements of the alarm panel for supervision. Refer to manual supplied with the
panel for further guidance.
The following supervisory features or combination of features are programmable to trip the STC
relays in order to meet a variety of installation requirements:
•AC Failure Condition (ACFC) or Low Power Failure condition (LPF)
•Low or missing Battery Condition (LBC)
•No Service Condition (NSC)
•Radio Failure Condition (RFC)
•LAN Failure Condition (LANFC)
The following system trouble features are embedded in the communicator for tripping the STC
relays and cannot be changed:
•Dial Tone Failure (DTF): insufficient voltage on connection to panel DACT
•Communicator not activated at TCC: communicator requires activation for use
•Catastrophic Failure (CF): all power is lost
•Transmit Disable command received from TCC: used when a runaway dialer situation is
detected or by Customer Service, for example
UL/ULC Compliance Notes:
•In Fire installations, STC2 (normally closed) cannot be used for communicating with the
alarm panel; only STC1 (normally open) can be used.
ULC Compliance Notes:
•For Commercial Burglary installations, STC1 shall be connected to the panel's 24hr zone
and shall be designated only as Low Power Condition. Other failure conditions shall be
triggered through STC2 and shall be treated as general trouble conditions.
•In Canada, TG-7 Dual Path Series devices are suitable for use in Security Level 2
applications.
Post-Installation Remote Programming
To continue to meet compliance requirements, once a unit is installed it cannot be remotely
reprogrammed or receive updated firmware from Telguard Technical Support without manual on-
site intervention. To change the device settings or accept updated firmware, follow these steps:

TG-7 Dual Path Series Installation & Operating Guide 11 56052601 Rev B © 2022 Telguard
•Locate and press the RSSI button on the communicator, holding it for at least 5-7 seconds.
•LED 5 will flash, indicating that a message has been sent to initiate a Maintenance Window.
•The maintenance window will last for 10 minutes after receipt of the device message.
•Log into the portal.telguard.com dealer portal and make the necessary configuration
changes to the device, within the observed maintenance window (10 minutes).
•No device configuration changes can be made outside of the maintenance window.
NOTE: All alarm functions and transmissions will continue to operate during the Maintenance
Window. The alarm system should be placed in test mode with the central station.
Diagnostic and Status LEDs
Eight active LEDs are provided as a useful aid during installation and give installers an immediate
visual indication of system status. The LEDs serve as indicators for activation, system trouble
conditions, power, and communication indicators. They can also provide a signal strength indication,
similar to the signal strength bars on a cellular phone. See Appendix 2 or the installation section for
details.
Optional DC Operation (12VDC or 24VDC)
The TG-7 Dual Path Series communicators can be operated solely by DC power provided by an
alarm panel. This eliminates the need for a separate AC outlet at the protected premises. To use,
connect 12VDC or 24VDC regulated power from the p
ground on the communicator. LED 8 will illuminate to indicate the communicator has a valid power
source. The provided AC adapter should NOT be used when powering the communicator from the
alarm panel.
NOTE: When using TG-
TG-PEM and the TG-PEM Telguard Power connection should go to the DC input on the
communicator. See Installation Guide for the TG-PEM for more details.
NOTE: When using DC power from an alarm panel (with or without TG-PEM), the communicator
should not be connected to an AC power source or to a battery. backup battery
powers the communicator when the panel loses AC power. Be sure to account for this load
when determining how to supply power to the communicator.
Complete Factory Reset Option
A special function within the TG-7 Dual Path Series communicators allows you to perform a
complete Factory Reset on the unit. This reset will change all unit settings back to a factory default
configuration.
NOTE: Never attempt to do a Complete Factory Reset on an active account because the unit will
need to be re-activated.
To begin the factory reset, follow these steps:
•Power cycle the device. For the first three seconds after power up, all LEDs will be lit solid.
•While the unit shows this pattern, press and hold the RSSI button. After 15 seconds of
button press, the LEDs will begin to sequentially turn on and off in a cascading pattern,
indicating the factory reset is taking place.
•Release the RSSI button. After the factory reset concludes, the LEDs will go back to normal
status.

TG-7 Dual Path Series Installation & Operating Guide 12 56052601 Rev B © 2022 Telguard
UL and ULC Compliance
The TG-7 Dual Path Series communicators are certified as complying with UL and ULC Standards for
Commercial Fire and Commercial Burglary installations. The chart on Page 1 shows the associated
UL and ULC Standards. Certificates of Compliance are available at portal.telguard.com.
UL/ULC Compliance Note: The alarm panel must also be UL, ULC, or cUL Listed for commercial
fire and/or commercial burglary use as appropriate.
ULC Compliance Note: For Commercial Fire installations in Canada, the radio frequency warning
label (supplied with the TG-7FE) must be affixed to the outside front cover of the TG-7FE.

TG-7 Dual Path Series Installation & Operating Guide 13 56052601 Rev B © 2022 Telguard
Getting Ready
The communicator can only be activated when all necessary accounting information has been
added to the customer database located at the TCC (i.e., the unit has been registered). The
database includes information about the customer account, unit location, and system test plan
information.
Dealer Account Establishment
A Dealer Account must be established prior to registration of any Telguard unit. This can be
accomplished by visiting portal.telguard.com and completing the necessary information under
This is a one-time event and an acknowledgment from Telguard Customer Service
will include a Dealer Account Number that will be used for all Telguard Digital registrations.
Telguard units can be registered and activated once the Dealer Account has been established.
Pre-Installation Checklist
Before attempting to connect the communicator to the alarm panel, please make sure you have all
the proper parts prior to going to the job site.
The following items are shipped with each TG-7E or TG-7FE:
•Telguard Cellular Communicator
•Cellular Antenna
•Antenna Cable and Mounting Bracket
•AC Power Adapter
•Battery Connection Cable
•Pluggable screw terminal blocks (2-, 2-, 3-, & 6- position)
•Enclosure Key
•Quick Install Guide
•Frequency Warning Label (TG-7FE only, to be applied for fire installations in Canada)
•Tamper Switch Assembly (TG-7E only)
PRINTED CIRCUIT BOARD (PCB)
INSIDE METAL ENCLOSURE
TERMINAL
BLOCKS
LTE
ANTENNA
MOUNTING
BRACKET
ENCLOSURE
KEY
AC ADAPTER
12FT ANTENNA
CABLE
BATTERY
CONNECTOR

TG-7 Dual Path Series Installation & Operating Guide 14 56052601 Rev B © 2022 Telguard
The following items may be needed and are not included with the communicator:
•Screws or nails for mounting the communicator enclosure and antenna to the wall
•Solid or stranded electrical wire for connecting the STC relay outputs, trip input, or tamper to
the alarm panel. The terminal strips can accommodate solid or stranded wire from 16 to 22
gauge in size.
•Telephone cable for panel DACT to communicator RJ-45 phone jack connection
•CAT-5 or higher cable for premises LAN to communicator RJ-45 Ethernet jack connection
•Conduit and connectors for protecting wiring
•Lead acid backup battery (minimum 4Ah) when installation will use the AC power adapter
Finally, certain installation and testing tools may be needed or helpful:
•Screwdrivers for mounting and making connections
•Standard telephone or lineman's butt-set for verifying communication between the panel and
the communicator
•Device that you can use to verify a working LAN port
NOTE: The communicator registration must be completed in advance to avoid installation delays
PCB Layout
D1
D2
D3
D4
D5
D6
D7
D8 RSSI
BUTTON
RESET
BUTTON
RJ-45
ETHERNET
JACK
for LAN
CONNECTION
RJ-45
DACT JACK
for PANEL
CONNECTION
EARTH
GROUND