Telkonet Ecosmart EcoInsight Owner's manual

EcoInsight
Firmware Version 2.x
Installation, Operation & Maintenance Guide

EcoInsight I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
Table of Contents Waukesha, WI 53186
Revision 4.2 [phone]
Page i www.telkonet.com
Table of Contents
Table of Contents................................................................................................................. 1 
EcoSmart Energy Management System......................................................................................... 3 
Regulatory Compliance........................................................................................................... 3 
FCC Notice ......................................................................................................................... 3 
Thermostat Location Planning .................................................................................................. 4 
Installation Options............................................................................................................... 5 
Connectors ......................................................................................................................... 6 
High Voltage Installation......................................................................................................... 7 
Mounting Preparation.......................................................................................................... 7 
Low Voltage Installation ........................................................................................................14 
Required Equipment ..........................................................................................................14 
EcoInsight Installation........................................................................................................14 
Drywall Mounting Instructions...............................................................................................15 
JBOX Using Vertical Mud Ring Instructions ................................................................................16 
JBOX Using Horizontal Mud Ring Instructions.............................................................................20 
Wiring ...........................................................................................................................22 
J5 Connector...................................................................................................................23 
J8 Connector...................................................................................................................25 
ZigBee Wireless................................................................................................................26 
Association Examples............................................................................................................28 
User Interface ....................................................................................................................30 
Panel Controls .................................................................................................................30 
The Maintenance Menu.......................................................................................................31 
Regular Maintenance ............................................................................................................35 
Troubleshooting..................................................................................................................36 
Appendix A........................................................................................................................42 

Revision 4.2
August 15, 2017 added connector illustrations on page 6.
Company Headquarters: Customer Support: EcoSmart Sales:
Telkonet, Inc. [phone] [phone]
20800 Swenson Drive Email: Email
Suite 175 [email protected]
[email protected]
Waukesha, WI 53186
P [phone]

EcoInsight I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
EcoSmart Energy Management System Waukesha, WI 53186
Revision 4.2 [phone]
Page 3 www.telkonet.com
EcoSmart Energy Management System
The EcoSmart Energy Management System is designed to reduce HVAC energy consumption without interfering
with an occupant’s comfort.
EcoSmart thermostats such as the EcoInsight will automatically learn and adapt to the heating and cooling
patterns of each room. For example, a room on the east side of a building will receive direct sunlight in the
morning and will either need less HVAC heating or more HVAC cooling. However, as the day progresses, the
room will need more HVAC heating or less HVAC cooling as it moves into the shade. An EcoSmart thermostat
will continually monitor the room, learn its patterns, and adjust its heating and cooling profiles accordingly.
EcoSmart thermostats also learn and adapt to occupant schedules. When a room is unoccupied, an EcoSmart
thermostat will enter an energy saving mode, allowing the room to drift away from the desired set point.
During this drift period, the thermostat will operate the HVAC unit less often, reducing energy costs. When the
room becomes occupied again, the EcoSmart Recovery Time™ technology built into each thermostat will return
the room to the set point without the occupant noticing.
The EcoInsight is available in several possible configurations, to address specific requirements of multiple
applications including hotel, classroom, office, university dormitory, military residence hall, retail, public
area, convention center, and a wide variety of commercial and industrial spaces.
The form factor of all non-networked models is identical, as are the form factors of the networked versions.
Networking options may be added to the base units at any time via a simple retrofit module process.
Additional controls generally used during installation, maintenance, and troubleshooting are available in the
on-screen Maintenance menu.
Regulatory Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
FCC Notice
This equipment has been tested and found to comply with the limits for a class B digital device pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If the equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or experienced radio/TV technician for help.
In order to maintain compliance with FCC regulations, shielded cables must be used with this equipment.
Operation with non-approved equipment is likely to result in interference to radio and TV reception. The user
is cautioned that changes and modifications made to the equipment without the approval of the manufacturer
could void the user’s authority to operate the equipment.

To satisfy RF exposure requirements, this device and its antennas must operate with a separation distance of at
least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or
transmitter.
Thermostat Location Planning
Actual thermostat mounting height can vary between sites depending upon furnishings and aesthetic
considerations. The standard recommended height is approximately 60” from finished floor. Any rooms
designated as ADA should be mounted above 15” and below 48”. See Figure 1.
Figure 1: Mounting Height
The thermostat’s internal occupancy sensor has a 120 degree wide horizontal viewing angle. The thermostat
face should always be pointing towards the main sleeping area of the guest space when possible. The first 12’
from the thermostat is considered the extreme sensitivity zone. The area from 12’-18’ is considered a medium
zone and beyond 18’ is larger motion zone. If no door contacts or remote occupancy sensors are used in the
guest room then the bed should always be positioned within a 12’ radius from the front of the thermostat.
The location should be away from any airflow or direct sunlight. Stay away from any walls which may contain
hot or cold riser piping. Where possible, plan to mount the thermostat on an inside wall. Convection, improper
insulation, and other issues with outside walls can cause erroneous temperature monitoring.
Ensure the vents in the backplate have proper airflow from the room and are not set into the wall. Vent airflow
is essential for accurate temperature monitoring.

EcoInsight I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
Installation Options Waukesha, WI 53186
Revision 4.2 [phone]
Page 5 www.telkonet.com
Installation Options
High Voltage Installation Option (page 7)
High Voltage is defined as 48 volt or
greater.
There is only one installation option:
1) JBOX with Vertical Mud Ring Mount:
requires adapter plate as shown in
Figure 2.
Low Voltage Installation Options (page 14)
There are 3 options; select based on code
and desired look:
1) Drywall mount: no conduit required;
no JBOX adapter plate required.
2) JBOX with Vertical Mud Ring Mount:
requires adapter plate as shown in
Figure 2.
3) JBOX with Horizontal Mud Ring
Mount: requires wing nut, hole must
be drilled in backplate; no JBOX
plate required
Figure 2: Telkonet JBOX Adapter Plate

EcoInsight I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
Connectors Waukesha, WI 53186
Revision 4.2 [phone]
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Connectors

EcoInsight I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
High Voltage Installation Waukesha, WI 53186
Revision 4.2 [phone]
Page 7 www.telkonet.com
CAUTION!
Weco terminal on-site wiring for high voltage installation is not allowed. You must use
the pre-shipped 16-guage wired backplate provided by Telkonet.
High voltage installation should only be performed by a qualified heating & air
conditioning contractor or licensed electrician.
Failure to understand and follow all instructions carefully before installing or
operating this device could cause personal injury and/or property damage.
All wiring must conform to local and national electrical ordinances and codes.
Prevent electrical shock, personal injury, and equipment damage: prior to installation
or service, disconnect system’s electric power at main fuse or circuit breaker box.
High Voltage Installation
(For Low Voltage Installation instructions, see page 14.)
Mounting Preparation
Back plate type must be defined as low or high voltage prior to shipment.
For all high voltage installations a single gang mud ring must be mounted VERTICALLY on a JBOX. A Telkonet
JBOX Adapter Plate is required for all JBOX installations.
Required Equipment
High Voltage Backplate
Telkonet High Voltage JBOX Adapter Plate
EcoInsight (P/N: SS6000)
Two #6-32 1” screws
Four #5 ½” coarse thread screws
Voltmeter

Level
Phillips screwdriver
UL rated insulating tape
Wire stripper
Wire nuts
Pigtail SS6000/SS6500 for J5
Pigtail SS6000/SS6500/ SS6550
for J8
EcoInsight Installation

EcoInsight I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
High Voltage Installation Waukesha, WI 53186
Revision 4.2 [phone]
Page 8 www.telkonet.com
Step 1 Ensure the JBOX has been installed with a vertical single gang mud ring. See Figure 3.
Figure 3: Vertical Single Gang Mud Ring
Step 2 Turn off power at EcoInsight or mounting location using a disconnect switch or breaker
lockout/tag out on appropriate breaker panel.
Step 3 Test that power is off by using a voltmeter.
Step 4 Strip the LINE wire back 0.25 inches.
Step 5 Cap the LINE wire with a wire nut or electrical tape.
Step 6 Cut the COMMON wire so the copper is flush with the insulation.
Step 7 Strip all wires except for COMMON back 0.25 inches.
Reminder: For all high voltage installations, a single gang mud ring must be mounted
VERTICALLY.
Step 8 Determine which end of the adapter plate should be installed as the top, and which end
should be installed as the bottom. As shown in Figure 4, the notch in the main display
should be in the upper left corner, and the smaller, vertical rectangle should be in the
lower right corner.
Figure 4: Determine Top & Bottom of Plate

EcoInsight I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
High Voltage Installation Waukesha, WI 53186
Revision 4.2 [phone]
Page 9 www.telkonet.com
Step 9 Level the high voltage Telkonet JBOX adapter plate and mount to the mud ring with two
#6-32 1” screws. See Figure 5.
Figure 5: JBOX, Mud Ring, Adapter Plate
Step 9 Remove the safety screw from the left side of the thermostat using the hex wrench. See
Figure 6.
Figure 6: Thermostat Side View
Step 10 Separate the high voltage back plate from the thermostat: Use a flathead screwdriver to
GENTLY press the tab next to the screw hole to allow the thermostat to pop open.
WARNING: Using too much force can break the tab.
Step 11 Place thermostat backplate against the JBOX adapter plate. The adapter plate and
backplate holes should align if both are correctly oriented.
Thermostat wiring cannot touch or be placed in close proximity to the J8 pins! This can occur if
the wiring enters the thermostat from the J8 hole and is placed diagonally, directly over the J8
Safety Screw
Tab

EcoInsight I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
High Voltage Installation Waukesha, WI 53186
Revision 4.2 [phone]
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pins.
Step 12 Connect each 16-gauge wire (pre-installed on the thermostat’s high-voltage back plate)
to the matching functional wire within the JBOX, using appropriately sized wire nuts or a
NEC-approved electrical connection inside the junction box. If a site-specific wiring
diagram was provided, refer to this for wiring. If no diagram was provided, refer to Figure
7 and Table 1. (If controlling proportional valve or ECM fan, see Appendix A.) Any unused
wires must be capped according to NEC standards.
1
Step 13 Carefully push the wired connections back into the JBOX.
Step 14 Mount pre-wired 16 gauge SS6000 backplate on top of JBOX adapter plate, using four #5
½” coarse thread screws. See Figure 8.
Figure 7: Wiring
For variable output connections, see Appendix A on page 42.
1
The High Voltage backplate comes with R, Switched Power 1 and Switched Power 2 jumped together with a Red
Wire nut. These can be connected to the same power source assuming all controlled Fans and Valves will be
controlled at the same voltage that will be powering the thermostat. If a different voltage will be used for any of
the Controlled elements of the HVAC then the appropriate power source should be connected to the Switched Power
1 (W1,Y1) and Switched Power 2 (G,O,W2) terminals.

EcoInsight I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
High Voltage Installation Waukesha, WI 53186
Revision 4.2 [phone]
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Table 1: Wiring
Pin Label on Backplate Function
1 R (Power) 12-277VAC power from HVAC, used to power the thermostat
2 C (Common) AC Common
3 AUX (Auxiliary) User defined
4 W1 (Heat) (Strip) Heat call or strip heat call (depends on programming)
5 Switched Power 1 (W1/Y1) Provides alternate power for W1 and Y1
6 Y1 (Cool) (Comp) Cool/Compressor call
7 G (Fan) Fan Call - Low speed
8 O (B) (G2) (Y2) (Changeover)
Multi-use - depends on programming and site requirements:
Changeover
2
nd
Stage Fan
2
nd
Stage Cooling
9 Switched Power 2 Provides alternate power for G, O, and W2
10 W2 (Y2) (G2) (G3) (Multi-speed)
Multi-use - depends on programming and site requirements:
2
nd
stage heat
Electric heat (for HPs with strip heat, etc.)
Emergency heat
Figure 8: Back Plate on Adapter Plate

EcoInsight I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
High Voltage Installation Waukesha, WI 53186
Revision 4.2 [phone]
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Step 15 Ensure no airflow from JBOX or wall cavity is able to seep into the thermostat through the
wire harness. Telkonet recommends the use of UL caulk or UL rated insulating tape as
shown in Figure 9 to avoid false temperature readings.
Figure 9: Backplate with UL-Rated Insulating Tape
Step 16 Line up the hinges on the thermostat to the notches on the backplate. See Figure 10
Figure 10: Line Up Hinges on Right
Step 17 Press the right side of the thermostat tightly against the back plate.
Step 18 Slowly bring the left side toward the wall. Use care not to force the faceplate closed. If
you encounter resistance, check to make sure no wires are pinched between components.
Caution: the metal pins (as shown in Figure 11) can be bent when replacing faceplates if too
much force is used.

EcoInsight I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
High Voltage Installation Waukesha, WI 53186
Revision 4.2 [phone]
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Figure 11: Metal Pins-Use Care
Step 19 Return the electrical circuit to operation. Remove all lockouts or tags from the circuit
breaker and enable any disconnects.
Step 20 Verify the EcoInsight thermostat display is active.
Step 21 Test all components to make sure that you can engage both the heat and air conditioning,
and all supported fan settings (high, low, etc.). Wiring is complete.
Step 22 Once the thermostat has been snapped onto the back plate, use a hex wrench to insert
the safety screw.

EcoInsight I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
Low Voltage Installation Waukesha, WI 53186
Revision 4.2 [phone]
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Low Voltage Installation
Always ensure power has been turned off before starting installation.
Required Equipment
EcoInsight (P/N: SS6000)
Voltmeter
Level
Phillips Head Screwdriver
Precision Screwdriver
UL rated insulating tape
Wire stripper
Wire nuts
Additional Hardware Required for Drywall Mount
4 – 50 lb. EZ-Lock anchors and provided screws
Additional Hardware Required for VERTICAL JBOX Mount
Telkonet JBOX Adapter Plate
Two #6-32 1” screws
Four #5 ½” coarse thread screws
Additional Hardware Required for HORIZONTAL JBOX Mount
Two #6-32 1” screws
1 Speed Nut (flat-type speed nut fastener that accommodates a #6-32 1” screw as shown in Figure
12.
Figure 12: Speed Nut
EcoInsight Installation
Step 1 If applicable, determine the location in the room where the thermostat will be installed.
(See Thermostat Location Planning section, page 4.)
Step 2 Turn off power at EcoInsight mounting location using a disconnect switch or breaker
lockout/tag out on appropriate breaker panel.
Step 3 Test that power is off by using a voltmeter.

EcoInsight I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
Low Voltage Installation Waukesha, WI 53186
Revision 4.2 [phone]
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Step 4 Remove the safety screw from the left side of the thermostat using the hex wrench. See
Figure 13.
Figure 13: Thermostat Side View
Step 5 Separate the back plate from the thermostat: Use a flathead screwdriver to GENTLY press
the tab next to the screw hole to allow the thermostat to pop open. WARNING: Using too
much force can break the tab.
Step 6 For drywall mounting instructions, go to Step 7.
For JBOX vertical installation instructions, go to step 19.
For JBOX horizontal installation instructions, go to step 30.
Thermostat wiring cannot touch or be placed in close proximity to the J8 pins! This can occur if
the wiring enters the thermostat from the J8 hole and is placed diagonally, directly over the J8
pins.
Drywall Mounting Instructions
Requires four 50 lb. EZ-Lock anchors and provided screws
Step 7 Hold backplate against wall at appropriate height. Using a pen, level-mark your 4 holes.
Step 8 Use appropriate drill for anchor and insert anchors into holes.
Step 9 Screw backplate to the wall and into the anchors. Re-check that it is still level.
Step 10 Strip the LINE wire back 0.25 inches.
Step 11 Cap the LINE wire with a wire nut or electrical tape.
Step 12 Cut the COMMON wire so the copper is flush with the insulation.
Step 13 Strip all wires except for COMMON back 0.25 inches.
Step 14 Verify the wiring now looks similar to Figure 14.

EcoInsight I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
Low Voltage Installation Waukesha, WI 53186
Revision 4.2 [phone]
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Figure 14: Drywall Mount Wiring
Step 15 Starting at the bottom of the terminal block and working up, use a precision screwdriver
to secure each of the wires into the appropriate pins on the terminal block. Low voltage
only: Using 20-18 gauge wire, leave a minimum of 8” of spare wire exposed from the wall
for connection directly to the thermostat’s back plate screw terminals.
Step 16 Low voltage only: Ensure backplate has appropriate jumpers between R, SW1 and SW2
assuming they are controlling all fan and modes from the same voltage as powering the
thermostat. If installing on a heat pump, ensure there is a jumper between Y1 and W1.
See Figure 15.
Figure 15: Backplate with Appropriate Jumpers
Step 17 Verify each wire is secure by gently tugging on it.
Step 18 Continue to Step 41.
JBOX Using Vertical Mud Ring Instructions
Requires Telkonet JBOX Adapter Plate and two #6-32 1” screws
Step 19 Strip the LINE wire back 0.25 inches.
Step 20 Cap the LINE wire with a wire nut or electrical tape.
Step 21 Cut the COMMON wire so the copper is flush with the insulation.
Step 22 Strip all wires except for COMMON back 0.25 inches.

EcoInsight I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
Low Voltage Installation Waukesha, WI 53186
Revision 4.2 [phone]
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Step 23 Determine which end of the adapter should be situated on top, and which end should be
situated on the bottom. As shown in Figure 16, the notch in the main display should be in
the upper left corner, and the smaller, vertical rectangle should be in the lower right
corner.
Figure 16: Determine Top & Bottom of Plate
Step 24 Mount the Telkonet JBOX adapter plate to the mud ring with two #6-32 1” screws. See
Figure 17.
Figure 17: JBox, Mud Ring & Adapter Plate
Step 25 Mount SS6000 backplate on top of JBOX adapter plate, using four #5 ½” coarse thread
screws. See Figure 18.

EcoInsight I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
Low Voltage Installation Waukesha, WI 53186
Revision 4.2 [phone]
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Figure 18: Back Plate on Adapter Plate
Step 26 Connect each WECO terminal to the matching functional wire within the JBOX. Refer to
Figure 19 and Table 2. (If controlling proportional valve or ECM fan, see Appendix A.) Any
unused wires must be capped according to NEC standards.
Figure 19: Wiring
For variable output connections, see Appendix A on page 42.

EcoInsight I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
Low Voltage Installation Waukesha, WI 53186
Revision 4.2 [phone]
Page 19 www.telkonet.com
Table 2: Wiring
Pin Label on Backplate Function
1 R (Power) 12-277VAC power from HVAC, used to power the thermostat
2 C (Common) AC Common
3 AUX (Auxiliary) User defined
4 W1 (Heat) (Strip) Heat call or strip heat call (depends on programming)
5 Switched Power 1 (W1/Y1) Provides alternate power for W1 and Y1
6 Y1 (Cool) (Comp) Cool/Compressor call
7 G (Fan) Fan Call - Low speed
8 O (B) (G2) (Y2) (Changeover)
Multi-use - depends on programming and site requirements:
Changeover
2
nd
Stage Fan
2
nd
Stage Cooling
9 Switched Power 2 Provides alternate power for G, O, and W2
10 W2 (Y2) (G2) (G3) (Multi-speed)
Multi-use - depends on programming and site requirements:
2
nd
stage heat
Electric heat (for HPs with strip heat, etc.)
Emergency heat
Step 27 Low voltage only: ensure backplate has appropriate jumpers between R, SW1 and SW2. If
installing on a head pump, ensure there is a jumper between Y1 and W1. See Figure 15:
Backplate with Appropriate Jumpers on page 16.
Step 28 Ensure no airflow from the JBOX or wall cavity is able to seep into the thermostat through
the wire harness. Telkonet recommends the use of approved UL caulk or UL rated
insulating tape to avoid false temperature readings. Figure 20 illustrates sections of
insulating tape on the backplate, covering the wall opening.