Tell Pager4 pro series User manual

Pager4

Pager4 PRO

INSTALLATION AND USER MANUAL

for device version v7.02

Document version: 7.03 03.09.2021

Product models:

Pager4 2G.IN4.R2

Pager4 2G.IN6.R1

Pager4 3G.IN4.R2

Pager4 3G.IN6.R1

Pager4 3GA.IN4.R2

Pager4 3GA.IN6.R1

Pager4 4G.IN4.R2

Pager4 4G.IN6.R1

Pager4 4GA.IN4.R2

Pager4 4GA.IN6.R1

Pager4 WiFi.IN4.R2

Pager4 WiFi.IN6.R1

Pager4 PRO 2G.IN4.R2

Pager4 PRO 2G.IN6.R1

Pager4 PRO 3G.IN4.R2

Pager4 PRO 3G.IN6.R1

Pager4 PRO 3GA.IN4.R2

Pager4 PRO 3GA.IN6.R1

Pager4 PRO 4G.IN4.R2

Pager4 PRO 4G.IN6.R1

Pager4 PRO 4GA.IN4.R2

Pager4 PRO 4GA.IN6.R1

Pager4 PRO WiFi.IN4.R2

Pager4 PRO WiFi.IN6.R1


 
Table of contents 
1Main functions of the product .................................................................................................... 4 
1 Differences between the Pager4 and the Pager4 PRO models ......................................... 4 
2 Differences between the 2G, 3G, 3GA, 4G, 4GA and WiFi models.................................... 5 
3 Differences between the IN4.R2 and the IN6.R1 models................................................... 5 
2Connecting the terminals and putting into operation ................................................................. 5 
1 Under Voltage Lock Out (UVLO) function .......................................................................... 5 
2 Input wiring......................................................................................................................... 6 
3 Output wiring...................................................................................................................... 6 
4 Connections and wiring (IN4.R2 model)............................................................................. 6 
5 Connections and wiring (IN6.R1 model)............................................................................. 7 
6 SIM card holder.................................................................................................................. 8 
7 Connecting the antenna..................................................................................................... 8 
8 Status LED signals............................................................................................................. 8 
9 Installation.......................................................................................................................... 9 
3General information on the notification process ...................................................................... 10
4Configuring the Pager4 ........................................................................................................... 11
1 The user interface and configuration options of the software........................................... 11 
2 Methods for connecting to the device............................................................................... 12
2.1 TELL servers and receivers........................................................................................ 12
2.2 Configuring directly via USB ....................................................................................... 13
2.3 Remote connecting to devices via cloud service ........................................................ 14 
2.4 Remote connecting to devices via peer-to-peer connection ....................................... 17
2.5 Remote connecting to devices which are using the TEX protocol............................... 19
2.6 Remote connecting to devices which are using the TELLMon protocol...................... 20
5Pager4 programming software usage and feature descriptions .............................................. 22 
1 Connection menu............................................................................................................. 22
1.1 Viewing the settings options and configuring offline.................................................... 22
1.2 Connection type.......................................................................................................... 23 
1.3 Device register............................................................................................................ 25 
1.4 Server register ............................................................................................................ 28
2 Device settings menu....................................................................................................... 31 
2.1 General....................................................................................................................... 32
2.2 Mobile devices (Pager4 PRO only)............................................................................. 39
2.3 Reporting channels..................................................................................................... 41
2.4 Notification templates.................................................................................................. 45
2.5 Inputs.......................................................................................................................... 47 
2.6 Input events ................................................................................................................ 49
2.7 Service events ............................................................................................................ 53
2.8 Custom events............................................................................................................ 59 
2.9 IP cameras (Pager4 PRO only)................................................................................... 64 
2.10 Voice messages.......................................................................................................... 66
2.11 Admin access.............................................................................................................. 68
2.12 Advanced settings....................................................................................................... 69
3 Device status menu.......................................................................................................... 72
3.1 Status monitoring........................................................................................................ 72
3.2 Event monitoring......................................................................................................... 75
3.3 System event logs....................................................................................................... 77 
4 Software settings menu.................................................................................................... 78
4.1 Settings....................................................................................................................... 78
4.2 About .......................................................................................................................... 79
 

3 
 
 
 
6Controlling the device remotely by DTMF commands and text message................................ 80
6.1 Remote control and status query by DTMF commands via phone call............................. 80
6.2 Remote control and status query by SMS........................................................................ 81
7Updating the firmware ............................................................................................................. 83
7.1 Updating via USB............................................................................................................. 83 
7.2 Updating remotely over the internet ................................................................................. 84
8Restoring the factory default settings ...................................................................................... 84
8.1 Restoring the factory default settings using the programming software........................... 84
8.2 Restoring the factory default settings using the reset button............................................ 85
9Package content...................................................................................................................... 85 
10 About the manufacturer........................................................................................................... 85
 

1 Main functions of the product

The device can be used as an accessory for alarm control panels, as an individual transmitter,

or as a 4/6 zone standalone alarm control device with arming/disarming option.

Main functions:

Sends SMS, e-mail* and Push notification* with configurable message for each event.

Reports events by SMS, e-mail* and Push notification*, by voice call with voice messages

uploadable as audio files, over IP to remote monitoring stations using different

communication protocols and by voice call using DTMF-based Contact ID protocol.

Reporting options:

SMS with configurable message up to 10 phone numbers.

E-mail with configurable message up to 4 addresses*.

Push notification with configurable message up to 4 users (mobile applications)* .

Voice call up to 10 phone numbers with up to 15 uploadable messages of

10 seconds each.

Reporting to CMS (Central monitoring station) over IP up to 4 IP addresses using SIA

IP DC-09, TELLMon and TEX protocol.

Reporting to CMS by voice call using DTMF-based (DC-05) Contact ID protocol up

to 2 phone numbers.

Up to 10 notification templates can be created and assigned to events in order to configure

the priorities of reporting channels used for reporting to CMS.

Configurable Contact ID event codes for each event including partition and zone options.

Output control can be customized separately for each event using different operation modes.

Available events: input events, service/error events (new and restore as well) .

Local arming and disarming using dry contacts on inputs (with optional keyswitch, RF remote

controller or access control keypad with relay output) .

Remote arming and disarming, status query and output control by phone call and SMS, as

well as through the Internet using the mobile application*.

IP camera support: forwarding the links of up to 4 IP cameras by e-mail and Push notification

along with the alarm messages.

* Available in the PRO product model only.

** SMS and call based functions are not available in the WiFi product model.

1.1 Differences between the Pager4 and the Pager4 PRO models

There are differences in function between the Pager4 and the Pager4 PRO product models.

The Pager4 PRO includes the following extra functions:

E-mail notification

Push notification

TELL Control Center multiplatform mobile application (iOS and Android)

IP camera support

1.2 Differences between the 2G, 3G, 3GA, 4G, 4GA and WiFi models

The only difference between the 2G, 3G and 4G models is the type of the modem used.

The 3G (UMTS) and the 4G (LTE) communication makes possible higher speed, thereby

increasing the speed of reporting. The 2G, 3G and the 4G models can be used in Europe, while

the 3GA model is equipped with a pentaband UMTS/HSPA modem that can be used worldwide.

The 4GA model is equipped with a multiband LTE modem which can be used in North America.

There is no difference between the mentioned models with regard to the available functions or

configuration.

For the 2G model, calls made through the GSM network will delay all other communication, since

2G modems are unable to use multiple communication channels simultaneously.

The WiFi model can only be used with a WiFi network. SMS and call based functions are not

available in this model, since it does not have a GSM modem. In turn, this model does not require

a SIM card.

1.3 Differences between the IN4.R2 and the IN6.R1 models

The IN4.R2 model comes with 4 contact inputs (IN1 to IN4) and 2 relay outputs (OUT1, OUT2),

while the IN6.R1 has 6 contact inputs (IN1 to IN6) and 1 relay output (OUT1).

2 Connecting the terminals and putting into operation

Attention! Do NOT connect the metallic parts of the GSM antenna connector or the

terminals of the device directly or indirectly to the protective ground, because this may

damage the device!

2.1 Under Voltage Lock Out (UVLO) function

The product is provided with built-in automatic power disconnection (Under Voltage Lock

Out) function. The device will turn off automatically when the supply voltage drops below

critical level, and turns back on when the voltage restores to operational level.

2.2 Input wiring

For the inputs, the normally closed or normally open dry contact should be connected between

the given input (IN1…IN4/IN6) and the negative of the power input (V-) terminal.

If a normally open dry contact is used to activate the input, choose the NO (normally open) option

in the given input’s settings. In this case, the input will become activated when the open contact

between the given input (IN1…IN4/IN6) and the V- terminal becomes closed.

If a normally closed dry contact is used to activate the input, choose the NC (normally closed)

option in the given input’s settings. In this case, the input will become activated when the closed

contact between the given input (IN1…IN4/IN6) and the V- terminal becomes open.

2.3 Output wiring

The output provides normally open (N.O.) dry (potential free) relay contact by default and closed

contact upon control.

2.4 Connections and wiring (IN4.R2 model)

System terminal inputs and outputs:

V+ Supply voltage ~ / 12…30V AC/DC (min. 500 mA)

V- Supply voltage ~ / negative (if DC)

IN1 Dry contact input 1

IN2 Dry contact input 2

IN3 Dry contact input 3

IN4 Dry contact input 4

OUT1 Relay output 1 (normally open dry contact)

OUT2 Relay output 2 (normally open dry contact)

2.5 Connections and wiring (IN6.R1 model)

System terminal inputs and outputs:

V+ Supply voltage ~ / 12…30V AC/DC (min. 500 mA)

V- Supply voltage ~ / negative (for DC)

IN1 Dry contact input 1

IN2 Dry contact input 2

IN3 Dry contact input 3

IN4 Dry contact input 4

IN5 Dry contact input 5

IN6 Dry contact input 6

OUT1 Relay output (normally open dry contact)

Attention!

We would not advise powering the device directlyfrom the power output ofan alarm control

panel (AUX), as we can’t guarantee that the given output is able to fully operate the device.

Insufficient powering may lead to communication errors and frequent device restarting,

making it impossible for the device to operate normally as expected. To avoid this, we

suggest that you use a separate power supply for the device.

2.6 SIM card holder

The device requires a Mini (2FF) size SIM card.

The SIM card holder can be accessed by removing the cover of the aperture found on the device

enclosure.

Note: the WiFi device model does not require a SIM card, therefore it has no SIM card holder.

The cover can be removed by pressing it with your fingernail towards the LED at the end where

the gap is and then pulling it outwards. Insert the SIM card in the holder. The services to be

activated on the SIM card installed into the device should be chosen according to which services

of the device you wish to use. Basically, for communication with receivers and servers it requires

a SIM card with mobile Internet access that may use either public or private APN.

The functions that use SMS sending need SMS service and the ones that use calls require GSM

voice call service.

Installing the SIM card:

1. Pull the metal security lock of the SIM holder towards the LED

until you hear a click.

2. Reach under the metallic security lock with your fingernail and

pull to open the holder.

3. Slide the SIM card into the opened part with the contacts facing

down, as shown in the figure.

Fold back the opened part together with the SIM card.

Secure the SIM card by pressing down carefully the metallic

security lock and pulling it towards the side of the enclosure until you

hear a click.

2.7 Connecting the antenna

Connect the GSM antenna to the FME-M socket. The device comes with an antenna that provides

good transmission under normal reception circumstances. In case of experiencing signal strength

problems or/and wave interference (fading), use a directed antenna, or find

a more advantageous mounting place for the antenna. In case of installing the unit into a metal

box, the antenna should be mounted outside the box, in a place where the measured GSM signal

is the highest available.

2.8 Status LED signals

Blinking red

The GSM or WiFi service is unavailable,

or system startup/restart is in progress

Permanent red

SIM card error

(only for models with built-in modem)

Red blinks fast

Green blinks slower

Event reporting is in progress

Green blinks slowly,

Red is not lit

Connected to the GSM or WiFi network,

device disarmed

Green and red blink alternately

Connected to the GSM or WiFi network,

device armed

2.9 Installation

Please check the environment before installing the device.

Verify the GSM signal with your mobile phone. It may happen that the signal strength is not

sufficient in the place where you planned to mount the device. If this is the case, you can

reconsider the place of installation before mounting the device.

Do not mount the unit in places where it may be affected by strong electromagnetic

disturbances (e.g. close to electric motors, high voltage, etc.).

Do not mount the unit in wet places or places with a high degree of humidity.

Putting into operation

Disable the voicemail service and SMS notification about missed calls on the

SIM card installed in the device.

The device can handle the SIM card’s PIN code. If you want to use the

PIN code management, configure the SIM card’s PIN code in the programming

software in the “General” device settings menu. Otherwise disable PIN code request

on the SIM card.

Enable both caller identification and caller ID presentation (CLIP) service on the SIM

card at the GSM service provider (these services might not be enabled by default, please

check). To enable these services, install the SIM card into a mobile phone and call the

customer service of the card’s GSM service provider and enable the services in the menu,

or visit one of the service provider’s personal customer services and ask to enable these

services on the SIM card.

Check the SIM card to be installed correctly into the device.

Check the GSM antenna to be connected correctly to the device.

Check the wires to be connected as instructed in the wiring diagram.

You can power up the device (12…30V AC/DC). Make sure that the power source is

sufficient for the operation of the device. The nominal current consumption of the device is

120mA, however, it may increase up to 500mA during communication and output control.

If the used power source is not sufficient for the operation of the device, this may cause

malfunctions.

Technical specification

Supply voltage range: 12…30V AC/DC

Nominal current consumption: 120mA

Highest current consumption: 500mA @ 12V DC, 250mA @ 24V DC

Operating temperature: -20ºC to +70ºC

2G model: 850/900/1800/1900 MHz

3G model: 900/2100 MHz @UMTS, 900/1800 MHz @GSM

3GA model: 800/850/900/1900/2100 MHz @UMTS

850/900/1800/1900 MHz @GSM

4G model: 900/1800 MHz@GSM/EDGE, B1/B8@WCDMA,

B1/B3/B7/B8/B20/B28A@LTE

4GA model: B2/B4/B5@WCDMA, B2/B4/B5/B12/B13@LTE

WiFi model: 2.4 GHz, 802.11 b/g/n

Highest load supported on outputs: 1A @ 24VAC/DC

2G model: Quectel M95

3G model: Quectel UG95

3GA model: Quectel UG96

4G model: Quectel EG91-E

4GA model: Quectel EG91-NA

Dimensions: 84 x 72 x 32mm

Net weight: 200g

Gross weight (packed): 300g

3 General information on the notification process

Notifications are performed based on the events available in the device. Each event can be

configured to send report to CMS over IP or DTMF-based voice call, as well as to send notifications

to users by call, SMS, Push message or e-mail (depending on device model).

There are 3 groups of events available in the device: input events, service events and custom

events.

An input event is generated when an input is activated, but only if the device is armed or the

given input is configured as a 24h zone. Non-24h inputs will not generate events when the

device is disarmed.

Service events are generated automatically by the device, and can send notifications also

when the device is disarmed. Service events are such as arming, disarming, error events,

periodic test report.

Custom events are generated by sending any configurable command to the device in a text

message. Custom events and commands can be freely configured.

When an event is generated, the device starts sending notifications and performing controls

configured for the given event. The notification order corresponds to the order in which the events

occur.

Reporting to CMS has priority against notification of users. The number of attempts for reporting

to CMS have a separate logic, since reporting to CMS is based on notification templates.

You can read more about this in the “Notification templates” paragraph. Regarding text message

sending and calls, the device makes 3 attempts to send a message and 3 attempts to make a call

to a user phone number. The device will no longer try to report events for which reporting failed

for more than 24 hours.

4 Configuring the Pager4

The device can be configured the following ways:

By computer via USB, using the programming software.

By computer over the Internet, using the programming software.

The Pager4 programming software is compatible with the following operating systems:

Windows 10 (32/64 bit)

Earlier Windows operating systems are not supported by the software.

Installing the programming software: open the software setup application and follow the

instructions of the installation wizard to complete the installation. The latest version of the

programming software is available on the manufacturer’s website (http://www.tell.hu).

The Pager4 programming software can be used to configure all Pager4 device models.

4.1 The user interface and configuration options of the software

The user interface language can be selected during installation.

The user interface appearance can be changed using the “Theme” dropdown-menu found in the

“Software settings” / “Settings” menu, where you can choose from various appearance themes.

The software saves changes related to appearance upon closing and applies the saved settings

when reopened.

In the menus that contain a spreadsheet, an advanced filter is available in each column by clicking

on the filter icon , which appears on the right hand edge of each column header by moving

the mouse pointer on the given header. You can use the filters to filter data in any column.

You can toggle between ascending and descending data sorting by clicking on a column’s header.

You can toggle between show/hide columns or change the order of the columns in the

spreadsheet by drag-and-drop, after clicking on the button marked with a star in the top left

corner of the spreadsheet. You can also change the order of the columns by moving the header

of the columns.

4.2 Methods for connecting to the device

For connecting to the device using the programming software, the options listed below are

available. For the “TEX protocol” and the “TELLMon protocol” connection options, the

communication protocol used by the device depends on how this has been configured in the

device by the installer, in accordance with the type of the server/receiver that it is connected to.

USB: connecting directly using a USB-A to USB-B cable.

TEX protocol: connecting remotely over the Internet to a device, which uses the TEX protocol.

Choose this option if the device is connected to any of the following servers/receivers via the TEX

protocol:

- MVP.next server;

- TELLMon receiver;

- TEX-MVP server;

- TEX BASE or TEX PRO server.

TELLMon protocol: connecting remotely over the Internet to a device, which uses the TELLMon

protocol. Choose this option if the device is connected to any of the following servers/receivers via

the TELLMon protocol:

- MVP.next server;

- TELLMon receiver.

Cloud: connecting remotely over the Internet, via the cloud server operated by the manufacturer.

You can use this option if the device is connected to the cloud.

Peer-to-peer: direct remote IP connection over the Internet. This option can be used if the

computer running the programming software, and the SIM card installed in the Pager4 device are

in the same VPN or a private APN.

4.2.1 TELL servers and receivers

TELLMon: standalone TELL remote monitoring receiver.

MVP.next: cloud-based TELL remote monitoring server system.

Cloud: cloud-based TELL server used for the mobile applications and remote access of

TELL devices.

TEX-MVP: cloud-based TELL remote monitoring server system (discontinued).

TEX BASE and TEX PRO: standalone TELL remote monitoring server (discontinued).

4.2.2 Configuring directly via USB

To start programming the device, follow the instructions below:

Open the Pager4 programming software.

Select the USB option in the “Connection type” menu, power up the device and connect it

to the computer using a USB-A to USB-B cable.

Enter the device password.

oSuper administrator permission: full access to all settings. (Default password: 1234).

oAdministrator permission: can only access settings enabled by the superadmin.

You can configure the admin password separately (see chapter “Connection type”).

oConnecting without a password: only restoring the factory default settings is available,

if the device has not been locked.

Click on the “Connect” button.

If the wrongpassword is entered, the software connects to the device, but the same functions

will be available as when connecting without a password. To try a different password, close

the connection using the “Disconnect” button, enter the new password, and then

connect again using the “Connect” button.

The software connects to the device using standard HID driver, which is integrated in

Windows operating systems, thus there is no need to install special USB drivers. When the

device is connected to USB for the very first time, the Windows operating system installs the

drivers automatically.

The connection status is indicated by the USB status icon placed in the upper left corner of

the program window:

USB disconnected (green)

connected via USB (grey)

After connecting using the valid password, you can configure the device, change settings,

download event logs, monitor system status and perform controls.

To close the connection, click on “Disconnect” button.

4.2.3 Remote connecting to devices via cloud service

This connection type can be used if the Pager4 device is connected to the cloud. For this,

the APN settings should be configured in the “General” settings menu, and a SIM card with

available mobile Internet service should be installed in the device, which may use either a

public or a private APN, but in the latter case, you have to arrange with the mobile service

provider to open the given private APN for accessing the cloud server IP address at

54.75.242.103, port: 2020.

If the “Cloud usage” option is enabled in the “General” settings menu, the device will be

continuously online, so it can be accessed anytime over the cloud. If you don’t want to enable

permanent cloud usage due to the data use that it involves, it is possible to command the device

by SMS to connect temporarily to the cloud, about which you can read more in the below.

With this connection type, connection between the device and the Pager4 programming software

will be established through the cloud server operated by the manufacturer.

The “System logs” option of the programming software cannot be used in case of remote

connection over the Internet.

Device name: from this drop-down menu, you can select the device you want to connect to, if you

have already added the contact details of the given device in the “Device register” menu.

Cloud: the name of the server where the device is connected. The server named “Cloud

(Adapter2, Pager4, DUALCOM SIA IP)” is the default. In case of using a proxy, for connecting

remotely to the device, it is possible to configure a server IP address and port number different

from the default server, by adding a new server in the “Server register” menu. If there are further

servers recorded, you can choose the appropriate server for the given device in this drop-down

menu from the recorded servers.

Device ID: the device identifier of the Pager4 device to which you want to connect to.

The device identifier is unique, burned-in during production, and thereby it cannot be changed.

The device ID format is: FF:FF:FF:FF:FF:FF (6x2 hexadecimal characters).

You can read the device ID of the given device from the “Device ID” section in the “Status

monitoring” menu, via USB connection. The device will also send its device ID in the reply to your

request for connecting to the cloud, sent by SMS to the device, about which you can read more

below.

Device password: the security password of the device (default superadmin password: 1234).

Save the password: in case that you have provided the data necessary for connecting to the

device here in the “Connection parameters” section, and you enable this option, the program will

also save the entered password in the device register, when you initiate a connection to the device.

Connecting to the device through the cloud:

Select the “Cloud” option in the “Connection type” menu.

If you have already registered the device in the "Device register" menu, select the device

you want to connect to from the "Device Name" drop-down menu. Otherwise, you can

either enter the data needed for connecting, in the corresponding fields, which will be

recorded automatically in the device register using the entered device ID as the device

name, when you start connecting to the device. For this, select the server from the “Cloud”

drop-down menu, enter the identifier of the device in the “Device ID” field, and the device

password in the “Device password” field.

Entering the device password.

oSuper administrator permission: full access to all settings. (Default password: 1234).

oAdministrator permission: can only access settings enabled by the superadmin.

You can configure the admin password separately (see chapter “Connection type”).

oConnecting remotely without a password is not possible.

If cloud usage is enabled in the settings of the given device, the device keeps continuous

connection with the cloud server. In this case skip the SMS sending process mentioned

below. Cloud usage can be enabled in the “General” settings menu. If cloud usage is

disabled, the device will not keep continuous connection with the cloud, it will only connect

upon request. Therefore, if this is the case, before trying to connect remotely to the device,

the request for connecting to the server should be sent by SMS to the phone number of the

SIM card installed into the device. The device accepts the request for connecting to the

cloud server from the configured and authorized user phone numbers.

If the connecting request is sent from an unauthorized user phone number, or a number

which is not configured in the device, the device password should be added in themessage

using the “PWD” parameter, as specified below. Commands sent from unauthorized phone

numbers with a missing device password or a wrong password, will be ignored by the

device and it will not send any reply to these numbers.

The request command for connecting to the server is: CONNECT,PWD=device password#

Using the “PWD” parameter is optional, according to the following:

PWD: the device password can be specified using this parameter. The superadmin and admin

passwords are both accepted (default superadmin password: 1234). The PWD is an optional

parameter which should be used only when sending commands from phone numbers which are

not configured in the device, or from ones which are configured, but for which other than the

"Accept call and don’t request password" option is assigned in the “Incoming call

management”section –such phone numbers are considered unauthorized, therefore in this case

the password is required).

Example on the usage of the command mentioned above:

When sending from an authorized phone number: CONNECT#

When sending from an unauthorized phone number: CONNECT,PWD=1234#

Send the mentioned request command for connecting to the cloud by SMS to the phone number

of the SIM card installed in the device, and wait for the device’s reply. As soon as the device

successfully connects to the cloud, it will send the following reply:

Connected to (IP address:port number)

ID=(device identifier)

If cloud usage is disabled in the device settings, the device remains connected to the cloud

for 10 minutes only and thereafter in case of inactivity it disconnects automatically. Therefore, you

have 10 minutes to connect to the device after it sends the reply message.

If you receive no message from the device within 1 or 2 minutes, please make sure that the

settings are correct and that the circumstances of sending the request for connecting satisfy the

conditions mentioned above.

Possible error messages:

Missing APN

The APN is not configured.

Network connection error

The device is unable to connect to the Internet due to an

error, faulty settings, or missing Internet service.

If the APN settings are not configured in the device, or if they are wrong, you can configure this

using the following SMS commands. It is also possible to configure the cloud settings, but normally

the factory default values are configured for this.

SMS command

Specification

APN=APN,PWD=device password#

Configuring the APN

APN=APN,username,password,PWD=device password#

Configuring the APN along with

the username and password

belonging to it

CONNECT=server address:port nr,PWD=device password#

Configuring the cloud server

address and port number, then

connecting to the server

Example on the usage of the commands mentioned above:

APN=internet,PWD=1234#

APN=net,guest,guest,PWD=1234#

CONNECT=54.75.242.103:2020,PWD=1234#

Wait for the device’s reply. After it has confirmed that it has connected to the cloud, continue with

the next step.

Click on the “Connect” button and wait for the connection to establish. The process

of connecting may take a few seconds.

The connection status is indicated by the status icon in the top left corner of the program

window:

disconnected (green)

connected (gray)

After connecting using the valid password, you can configure the device, change settings,

download event logs, monitor system status and perform controls.

To disconnect from the device, click on the “Disconnect” button.

4.2.4 Remote connecting to devices via peer-to-peer connection

This connection type can only be used in aprivate APN, or through a virtual private network

(VPN) connected to the given private APN. In case of using a private APN, sending and

receiving data between the SIM cards in the given APN should be enabled. The SIM card

installed in the Pager4 device you wish to connect remotely to, should have a static IP

address and should be part of the given private APN, respectively VPN, just like the

computer from which you wish to connect to the device. If the computer is not part of the

given private APN through VPN, then you can connect to the device trough a mobile

Internet stick connected to the computer, in which you have to use a SIM card that is part

of the given private APN. Also, the APN settings should be configured in the device you

wish to connect to. These settings are available in the “General” settings menu.

*For connecting directly to the WiFi product model from outside the local network,

configuring port forwarding is required in your router, and the static WAN IP address of the

router should be used in the software. The device uses port 6789 and UDP protocol.

Otherwise, you can only access the device in the local network using its local IP address.

With this connection type, a direct (peer-to-peer) connection will be established between the

device and the Pager4 programming software.

The “System logs” option of the programming software cannot be used in case of remote

connection over the Internet.

Device name: from this drop-down menu, you can select the device you want to connect to, if you

have already added the contact details of the given device in the “Device register” menu.

Network: the name of the network used for connecting to the device. The program contains

a built-in network name “Peer-to-peer”, which can be used as the default. If needed, you can add

further network names in the “Server register” menu, which you can use to organize your devices

(e.g. you can configure a different network name for the local and the remote connections of your

WiFi devices).

Device IP address: the static IP address of the device you want to connect to. You can read the

device IP address of the given device from the “IP address” section in the “Status monitoring”

menu, via USB connection.

Device password: the security password of the device (default superadmin password: 1234).

Save the password: in case that you have provided the data necessary for connecting to the

device here in the “Connection parameters” section, and you enable this option, the program will

also save the entered password in the device register, when you initiate a connection to the device.

Connecting to the device through peer-to-peer connection:

Select the “Peer-to-peer” option in the “Connection type” menu.

If you have already registered the device in the "Device register" menu, select the device

you want to connect to from the "Device Name" drop-down menu. Otherwise, you can

either enter the data needed for connecting, in the corresponding fields, which will be

recorded automatically in the device register using the entered device ID as the device

name, when you start connecting to the device. For this, select the network from the

“Network” drop-down menu, enter the IP address of the device in the “Device IP address”

field, and the device password in the “Device password” field. *For the WiFi product model

you have to use the WAN IP address of the router to which the device is connected, if you

want to connect to the device from outside the local network.

Entering the device password.

oSuper administrator permission: full access to all settings. (Default password: 1234).

oAdministrator permission: can only access settings enabled by the superadmin.

You can configure the admin password separately (see chapter “Connection type”).

oConnecting remotely without a password is not possible.

Click on the “Connect” button.

The connection status is indicated by the status icon in the top left corner of the program

window:

disconnected (green)

connected (gray)

After connecting using the valid password, you can configure the device, change settings,

download event logs, monitor system status and perform controls.

To disconnect from the device, click on the “Disconnect” button.

4.2.5 Remote connecting to devices which are using the TEX protocol

This connection type can be used if the Pager4 device you want to access remotely has

been configured to communicate with the given server using the TEX protocol. This is an

early custom TELL protocol which is supported by the Pager4 device in order to be able to

communicate with the older TEX-MVP and TEX BASE/PRO servers. Therefore, this

connection type should be used basically to connect to the device via these servers.

However, for compatibility with the old TEX communicators, the TELLMon receiver and the

MVP.next server also support the TEX protocol. Therefore, still this connection type should

be used if the device is connected to a TELLMon receiver or an MVP.next server, and it has

been configured to communicate with the given server or receiver using the TEX protocol

for some reason.

Further details on the remote access of devices via the MVP.next server you can find in

chapter “Server register / Remote access of devices via the MVP.next server”.

With this connection type, connection between the device and the Pager4 programming software

can be established through the server/receiver on which the device is online.

The “System logs” option of the programming software cannot be used in case of a remote

connection over the Internet.

Device name: from this drop-down menu, you can select the device you want to connect to, if you

have already added the contact details of the given device in the “Device register” menu.

Server/Receiver: the name of the server or receiver where the device is connected. The server

or receiver contact details should be recorded in advance in the “Server register” menu.

TEX group ID: the CMS identifier of the Pager4 to which you want to connect to. The TEX group

ID can be configured in the device settings. Its format is: FFF (3 hexadecimal characters).

TEX device ID: the TEX identifier of the Pager4 to which you want to connect to. The TEX

identifier can be configured in the device settings. Its format is: FFF (3 hexadecimal characters).

Device password: the security password of the device (default superadmin password: 1234).

Save the password: in case that you have provided the data necessary for connecting to the

device here in the “Connection parameters” section, and you enable this option, the program will

also save the entered password in the device register, when you initiate a connection to the device.

Connecting to the device through a server/receiver which uses the TEX protocol:

Select the “TEX protocol” option in the “Connection type” menu.

If you have already registered the device in the "Device register" menu, select the device

you want to connect to from the "Device Name" drop-down menu. Otherwise, you can

either enter the data needed for connecting, in the corresponding fields, which will be

recorded automatically in the device register using the entered device ID as the device

name, when you start connecting to the device. For this, select the server from the

“Server/Receiver” drop-down menu, where the device is connected, enter the

CMS identifier in the “TEX group ID” field, the TEX identifier of the device in the

“TEX device ID” field, and the device password in the “Device password” field. The server

or receiver contact details should be recorded in advance in the “Server register” menu.

Entering the device password.

oSuper administrator permission: full access to all settings. (Default password: 1234).

oAdministrator permission: can only access settings enabled by the superadmin.

You can configure the admin password separately (see chapter “Connection type”).

oConnecting remotely without a password is not possible.

Click the “Connect” button.

The connection status is indicated by the status icon in the top left corner of the program

window:

disconnected (green)

connected (grey)

After connecting using the valid password, you can configure the device, change settings,

download event logs, monitor system status and perform controls.

To disconnect from the device, click on the “Disconnect” button.

4.2.6 Remote connecting to devices which are using the TELLMon protocol

This connection type can be used if the Pager4 device you want to access remotely is

connected to a TELLMon receiver or an MVP.next server, and it has been configured to

communicate with the given server or receiver using the TELLMon protocol.

Further details on the remote access of devices via the MVP.next server you can find in

chapter “Server register / Remote access of devices via the MVP.next server”.

With this connection type, connection between the device and the Pager4 programming software

can be established through the receiver on which the device is online.