Telrad Telecommunications 76-110-0205/I User manual

Inte
g
rated Multi-Application Generator
User
g
uide for:
•Di
g
ital telephone sets
• Analo
g
telephone sets
• Sin
g
le Line Telephones
in DIGITAL systems
76-110-0205/I Issue 1

76-110-0205/I, Issue 1
Di
g
ital telephone sets
Analo
g
telephone sets
Sin
g
le Line Telephones
User
g
uide
Telrad Telecommunications Inc.,
Woodbury, New York

ii Di
g
ital and analo
g
telephone sets and SLT
NOTICE
This publication refers to Telrad Inte
g
rated Multi Appli-
cation Generator (ImaGEN), Release 6.0, connected
to Telrad DIGITAL KEY BX and DIGITAL 400
exchan
g
es, Release SB6/DB6.
Telrad reserves the ri
g
ht to modify the equipment and
software described herein without prior notice. How-
ever, chan
g
es made to the equipment or software
described herein do not necessarily render this publi-
cation invalid.
© 1997 Telrad Telecommunications Inc.,
Woodbury, New York

Di
g
ital and analo
g
telephone sets and SLT 1
WHAT IS IMAGEN?
IMAGEN is a multiple application
g
enerator that incorpo-
rates an electronic voice mail system, providin
g
you with
an easy, fast and dependable way to communicate with
people inside and outside your or
g
anization.
• For outside callers dialin
g
in to your or
g
anization,
IMAGEN plays a recorded announcement that offers
assistance in reachin
g
the person with whom they want
to speak, and provides options for proceedin
g
if that
person is subsequently unavailable.
• For you, as an IMAGEN subscriber, the wide variety of
IMAGEN features provides you with the flexibility you
need in mana
g
in
g
your communications requirements,
such as handlin
g
incomin
g
calls, and leavin
g
and
receivin
g
messa
g
es. This manual provides you with an
explanation of these features, to
g
ether with step-by-
step instructions for operatin
g
the IMAGEN functions.

2Di
g
ital and analo
g
telephone sets and SLT
BASIC CONCEPTS
WHAT IS A MAILBOX?
All internal IMAGEN users are assi
g
ned a mailbox for their
own personal use. This is where the recorded messa
g
es
they receive are stored.
Each mailbox has a unique number (up to six di
g
its). Your
mailbox number is usually the same as your extension
number.
Once the system administrator has assi
g
ned a mailbox to
you, you can personalize it by:
• obtainin
g
a password from the system administrator
(which you can chan
g
e or cancel);
• recordin
g
your name in your mailbox;
• recordin
g
the personal
g
reetin
g
s that you want your
callers to hear when you are unavailable.
MENUS
A menu is a list of options. For example, upon enterin
g
the
system, the IMAGEN MAIN Menu is heard as follows:
To leave a messa
g
e
Dial [2]
To enter a specific mailbox
Dial [#] and the mailbox No.
To enter your own mailbox
Dial [#] twice
To ask for extension assistance Dial [9]
To exit Dial [*]

Di
g
ital and analo
g
telephone sets and SLT 3
You make a selection from a menu by dialin
g
the appropri-
ate number. You may then hear a further list of options,
dependin
g
upon your selection. You do not have to listen to
the entire menu recordin
g
before makin
g
your selection.
Your system may have been pro
g
rammed with menus that
are sli
g
htly different from the ones described in this man-
ual. See your system administrator for more information.
NOTE
After the menu recordin
g
is finished, you have 5
seconds in which to make a selection from the
menu. If you do not make a selection within 5
seconds, the previous menu is played. If a
g
ain you
do not make a choice within 5 seconds, you exit
IMAGEN.
YOUR PASSWORD
Your mailbox has a unique password, that you can chan
g
e
at any time. This ensures that no one but you has access
to the messa
g
es you receive.
You receive your password (of up to 12 di
g
its) from the
system administrator.
TYPOGRAPHIC CONVENTIONS
In this
g
uide the names of fixed buttons and dialpad but-
tons appear in bold type and within brackets, as in [SPKR]
or [2]. The names of menus are in all capital letters, as in
MAILBOX Menu.

4Di
g
ital and analo
g
telephone sets and SLT
General function keys
There are some keys whose functions are fixed:
WHAT CAN YOU DO WITH IMAGEN?
IMAGEN enables you to perform the followin
g
functions:
• receive messa
g
es;
• leave messa
g
es for other subscribers;
• leave messa
g
es for a
g
roup of subscribers;
• record your telephone conversations;
• screen incomin
g
calls;
• store messa
g
es intended for future delivery;
• have a messa
g
e header (date and time messa
g
e was
sent or received) attached to incomin
g
and out
g
oin
g
messa
g
es;
• attach an annotation to a messa
g
e you are redirectin
g
;
• receive confirmation when a messa
g
e you have sent is
heard by the receivin
g
party;
•ta
g
messa
g
es as ur
g
ent and/or private;
• forward calls and/or messa
g
es to another destination;
• index old messa
g
es for future retrieval;
• copy or transfer messa
g
es you have received to other
mailboxes;
• pro
g
ram Automated attendant service for your mailbox.
Dial [0] To repeat the current menu
or
To dial for operator assistance -- only for
outside calls
Dial [*]To return to the previous menu
or
To exit IMAGEN from the MAIN Menu

Di
g
ital and analo
g
telephone sets and SLT 5
ACCESSING IMAGEN
The IMAGEN External Main Menu (below) is played to
external callers dialin
g
in to the IMAGEN system. You can
access this menu from outside the system by dialin
g
the
IMAGEN telephone number,
g
iven to you by the system
administrator.
You hear the followin
g
options:
If you are callin
g
from inside the system, simply dial the
IMAGEN access code, as
g
iven to you by the system
administrator.
NOTE
If you use a non-tone dial telephone to dial in to
IMAGEN, the call is handled accordin
g
to system
pro
g
rammin
g
. Generally, the call is forwarded
directly to operator assistance. Refer to your sys-
tem administrator for details.
To call an extension Dial [1] and the extension no.
To leave a messa
g
e Dial [2] and the mailbox number
To dial by name Dial [3]
To answer prerecorded interview
questions
Dial [4]
To use sin
g
le di
g
it dialin
g
Dial [5], [6], [7] or [8]
To ask for extension assistance Dial [9]
To ask for operator assistance Dial [0]
To disconnect Dial [*]

6Di
g
ital and analo
g
telephone sets and SLT
If a caller from outside the system dials an extension that is
busy or doesn't answer, IMAGEN responds with the follow-
in
g
options:
Your system may be pro
g
rammed differently, and you may
not have the option of waitin
g
for the extension, or you may
be prompted to leave a messa
g
e immediately.
You can choose from a variety of alternative pro
g
rammable
Automated Attendant service approaches, as described in
detail in PROGRAMMING AUTOMATED ATTENDANT
SERVICE FOR YOUR MAILBOX, under ADVANCED
IMAGEN SUBSCRIBER FEATURES, below.
To wait for the extension Dial [1]
To leave a messa
g
e Dial [2]
To reach the operator Dial [0]
To return to the previous menu Dial [*]

Di
g
ital and analo
g
telephone sets and SLT 7
GETTING STARTED
WITH YOUR MAILBOX
ENTERING YOUR MAILBOX
You
g
enerally enter your mailbox from your own extension,
usin
g
the IMAGEN access code that the system adminis-
trator has defined. However, you can also enter your mail-
box from any standard tone dial telephone. For example, if
you are at home and want to listen to the messa
g
es you
received at the office, you can dial the IMAGEN telephone
number and then enter your mailbox.
To enter your mailbox from your own extension
1. Dial the IMAGEN access code;
you receive the IMAGEN MAIN Menu:
2. Dial [#][#]; if you have any messa
g
es, you hear a
recorded announcement:
You have <number> new messa
g
es and <number> old
messa
g
es ; you are asked to enter your password.
To leave a message Dial [2]
To enter a mailbox
Dial [#] and enter the mailbox no.
To enter your mailbox Dial [#] twice

8Di
g
ital and analo
g
telephone sets and SLT
3. Enter your password;
you receive the MAILBOX Menu:
* You hear this option only if there are new messa
g
es waitin
g
in your
mailbox.
** You hear this option only if there are other messa
g
es waitin
g
in your
mailbox.
*** You hear this option only if there are deleted messa
g
es which may still
be recovered.
**** You hear this option only if there are future delivery messa
g
es waitin
g
in your mailbox.
To enter your mailbox from another extension
within the system
1. Dial the IMAGEN access code; you receive the IMA-
GEN MAIN Menu (see above).
2. Dial [#] and dial your mailbox number; you are asked to
enter your password.
3. Enter your password;
you receive the MAILBOX Menu.
To listen to your new messa
g
es *
Dial [1]
To leave a messa
g
e for another mailbox
Dial [2]
To record a personal
g
reetin
g
Dial [3]
To set mailbox options
Dial [4]
To record a
g
roup messa
g
e
Dial [5]
To listen to your messa
g
es **
Dial [6]
To undelete messa
g
es ***
Dial [7]
To review your future delivery messa
g
es ****
Dial [8]
To repeat this menu
Dial [9]
To return to the previous menu
Dial [*]

Di
g
ital and analo
g
telephone sets and SLT 9
To enter your mailbox from a telephone
outside the system
1. Dial the IMAGEN telephone number;
you receive the external MAIN Menu.
2. Dial [#] and your mailbox number;
you are asked to enter your password.
3. Enter your password; you receive the MAILBOX Menu.
RECORDING YOUR NAME
AND PERSONAL OPENING GREETING
You personalize your mailbox by recordin
g
your name and
your own personal
g
reetin
g
s.
To record your name
1. Dial [3] from the MAILBOX Menu; you receive the PER-
SONAL GREETINGS Menu:
To record your mailbox
g
reetin
g
Dial [1]
To record your personal busy
g
reetin
g
Dial [2]
To record your name
Dial [3]
To record your special temporary
g
reetin
g
Dial [4]
To record your internal mailbox
g
reetin
g
Dial [5]
To repeat this menu
Dial [6]
To return to the previous menu Dial [*]

10 Di
g
ital and analo
g
telephone sets and SLT
2. Dial [3];
you receive PERSONAL GREETINGS RECORD
Menu.
3. Dial [5], and wait for the tone before sayin
g
your name.
While you are recordin
g
either your name or personal
g
reetin
g
s, you can add to your recordin
g
time by dialin
g
[4]. Unless your system is pro
g
rammed differently, you
initially have four minutes of recordin
g
time, but can add
an additional minute each time you dial [4].
4. When you finish recordin
g
, dial [#];
you receive the END OF RECORD Menu:
5. To save the recordin
g
of your name, dial [2];
you return to the PERSONAL GREETINGS Menu.
To playback the messa
g
e Dial [1]
To erase the existin
g
messa
g
e Dial [3]
To record a new messa
g
e Dial [5]
To record a new messa
g
e -- with amplification Dial [6]
To repeat this menu Dial [0]
To return to the previous menu Dial [*]
To review your recorded messa
g
e Dial [1]
To save your messa
g
e Dial [2]
To erase this messa
g
e Dial [3]
To add to this messa
g
e Dial [4]
To erase this messa
g
e and record a new one Dial [5]
To repeat this menu Dial [0]
To exit from IMAGEN Dial [*]

Di
g
ital and analo
g
telephone sets and SLT 11
To record your personal greetings
You record your various personal
g
reetin
g
s in the same
way that you record your name. The only difference is that
you select [1], [2], [4] or [5] from the PERSONAL GREET-
INGS Menu in step 2 above, dependin
g
upon the type of
g
reetin
g
you want to record. There is no other difference in
the procedure.
• Callers hear your personal
mailbox greeting when you
don't answer your rin
g
in
g
telephone, when it is in the
Do Not Disturb (DND) mode, or when you have not
recorded a busy
g
reetin
g
;
• Callers hear your
busy greeting if they call while you
are usin
g
your telephone;
• Callers hear your
special temporary greeting (for
example, while you are on vacation), until you erase it,
after which your mailbox reverts to your re
g
ular per-
sonal
g
reetin
g
.
• Callers from within the system hear your
internal
greeting
(if pro
g
rammed) as an alternative to your
mailbox
g
reetin
g
.
CHANGING YOUR PASSWORD
You receive your initial password from the system adminis-
trator, but can chan
g
e it at any time. You may also cancel
your password. However, if you do so, anyone can enter
your mailbox and listen to your messa
g
es.
To change your password
1. Enter your mailbox (dial the IMAGEN access code and
dial [#][#]).
2. Enter your current password;
you receive the MAILBOX Menu.

12 Di
g
ital and analo
g
telephone sets and SLT
3. Dial [4];
you receive the MAILBOX OPTIONS Menu:
4. Dial [5];
you are asked to enter your new password.
5. Enter new password (up to 12 di
g
its) followed by [#]
or
dial [#] to cancel your current password.
6. You now have the followin
g
options:
[1] to confirm the new password (or to confirm cancella-
tion of the current password)
or
[2] to cancel the new password.
7. Dial [1] to confirm or [2] to cancel; the new password is
either confirmed or canceled and you return to the
MAILBOX OPTIONS Menu.
NOTE
If, in Step 5, you dialed [#] (and then [1]) to cancel
your current password, you can then enter your
mailbox without a password, as can anyone else.
To pro
g
ram the first follow me Dial [1]
To pro
g
ram the second follow me Dial [2]
To pro
g
ram auto attendant service Dial [3]
To hear messa
g
es with header Dial [4]
To chan
g
e your password Dial [5]
To define your personal distribution list Dial [6]
To set the auto-copy feature Dial [7]
To set the messa
g
e monitorin
g
time Dial [8]
To repeat this menu Dial [0]
To return to the previous menu Dial [*]

Di
g
ital and analo
g
telephone sets and SLT 13
LEAVING MESSAGES
LEAVING ORDINARY MESSAGES
You can leave a messa
g
e from inside or outside of your
mailbox.
To leave a message
1. Fromoutsideyourmailbox -- dial the IMAGEN access
code;
you receive the IMAGEN MAIN Menu:
or
From inside your mailbox -- dial [*]to move backwards
throu
g
h the menu options until you receive the MAIL-
BOX Menu:
* You hear this option only if there are new messa
g
es in your
mailbox.
** You hear this option only if there are other messa
g
es in your
mailbox.
To leave a messa
g
e Dial [2]
To enter a mailbox
Dial [#] and enter the mailbox no.
To enter your mailbox Dial [#] twice
To request extension assis-
tance
Dial [9]
To listen to your new messa
g
es* Dial [1]
To leave a messa
g
e for another mailbox Dial [2]
To record a personal
g
reetin
g
Dial [3]
To set mailbox options Dial [4]
To record a
g
roup messa
g
e Dial [5]
To listen to your other messa
g
es ** Dial [6]

14 Di
g
ital and analo
g
telephone sets and SLT
2. Dial [2];
you are asked to enter a mailbox number or use the
Dial-By-Name feature.
3. Dial the mailbox number;
you hear a recorded messa
g
e:
This is mailbox number ___. Please state your mes-
sa
g
e clearly, then dial [#].
Then you hear a short tone.
4. After you hear the tone, record your messa
g
e.
While you are recordin
g
, you can add to your recordin
g
time by dialin
g
[4]. Unless your system is pro
g
rammed
differently, you initially have four minutes of recordin
g
time, but can add an additional minute each time you
dial [4].
When you have finished recordin
g
, dial [#]; you receive
the END OF RECORD Menu:
5. Dial [2];
your messa
g
e is sent. You return to the MAIN Menu.
NOTE
If you han
g
up without dialin
g
any key, your mes-
sa
g
e is sent and you exit IMAGEN.
If you dial [1] you hear the messa
g
e a
g
ain and
remain in the END OF RECORD Menu.
If you dial [3] the messa
g
e is erased and you
return to the MAIN Menu.
To replay your recorded messa
g
e Dial [1]
To save the messa
g
e Dial [2]
To erase the messa
g
e Dial [3]
To add to the messa
g
e Dial [4]
To erase the messa
g
e and record a new one Dial [5]
To save the messa
g
e with options Dial [6]
To repeat this menu Dial [0]
To exit and return to the previous menu Dial [*]

Di
g
ital and analo
g
telephone sets and SLT 15
If you dial [4] you hear a tone; state your addition
to the messa
g
e, and dial [#]; you remain in the
END OF RECORD Menu.
If you dial [5] the messa
g
e is erased. You hear a
tone; record your new messa
g
e and dial [#]. You
remain in the END OF RECORD Menu.
If you dial [6], you can desi
g
nate the messa
g
e as
bein
g
of a special type. (See next section, Leaving
Special Types of Messages
).
LEAVING SPECIAL TYPES OF MESSAGES
A messa
g
e can be ta
gg
ed with one or more of the followin
g
four attributes:
1. Urgent. A messa
g
e ta
gg
ed 'URGENT ' will be heard
before other non-ta
gg
ed messa
g
es sent to the tar
g
et
mailbox, re
g
ardless of its chronolo
g
ical arrival.
2. Confidential. When you ta
g
a messa
g
e with the CON-
FIDENTIAL attribute, the system indicates that it saved
the messa
g
e as “confidential”. However, you should be
aware that a ‘CONFIDENTIAL’ ta
g
does not prevent the
recipient from forwardin
g
the messa
g
e to other sub-
scribers. However, you can ask the system administra-
tor to pro
g
ram your mailbox so that private messa
g
es
are not automatically copied from your mailbox into
another mailbox. (See
Makin
g
Sure Messa
g
es Are
Taken Care Of).
3. Confirmation. If you ta
g
a messa
g
e for CONFIRMA-
TION, you will receive a recorded announcement at the
time the person to whom you sent the messa
g
e listens
to it:
Your messa
g
e to <name of recipient> on <date
and time that you sent the messa
g
e> was heard . If the
tar
g
et mailbox has no name, the mailbox extension
number is heard instead. Note that the date and time in
the recorded announcement are the date and time that
you sent the messa
g
e to them.

16 Di
g
ital and analo
g
telephone sets and SLT
4. Future delivery. The messa
g
e you have recorded will
be sent on the date and time that you specify (see
below).
To tag a message with a special attribute
1. Dial [6] in the END OF RECORD Menu (see previous
pa
g
e), you receive the MESSAGE ATTRIBUTES Menu
as follows:
2. Select the attribute you desire for your messa
g
e by dial-
in
g
the correspondin
g
number.
You can
g
ive a messa
g
e more than one of the above
attributes. For instance, you can make a messa
g
e both
ur
g
ent and private by dialin
g
[1] for ur
g
ent and then [2]
for private. You remain in the Messa
g
e Attributes Menu
until you dial [*] or until you have
g
iven the messa
g
e all
of the possible attributes. IMAGEN plays a confirmation
announcement for each attribute you attach to a mes-
sa
g
e.
When you dial [*], your messa
g
e is sent, and you return
to the Mailbox Menu if you are inside your mailbox, or to
the MAIN Menu if you are outside your mailbox.
To tag a message as ‘FUTURE DELIVERY’
1. After dialin
g
[4] from the MESSAGE ATTRIBUTES
Menu, you are asked to enter the delivery month.
2. Dial two di
g
its to desi
g
nate the month;
you are asked to enter the delivery day.
To desi
g
nate a messa
g
e as ur
g
ent
Dial [1]
To desi
g
nate a messa
g
e as confidential
Dial [2]
To request confirmation of a messa
g
e
Dial [3]
To desi
g
nate a messa
g
e as future delivery
Dial [4]
To repeat this menu
Dial [0]
To exit and return to the previous menu
Dial [*]

Di
g
ital and analo
g
telephone sets and SLT 17
3. Dial two di
g
its to indicate the day; you are asked to
enter the delivery time, usin
g
24 hour time format of
four di
g
its.
For example, 0830 si
g
nifies 8:30 AM, and 2030 si
g
ni-
fies 8:30 PM.
4. Dial 4 di
g
its to enter the delivery time and dial [*].
When the selected date and time arrive, the messa
g
e
leaves your mailbox and is transferred to the destina-
tion mailbox.
MODIFYING THE DATE AND TIME OF A FUTURE
DELIVERY MESSAGE
After you have recorded a future delivery messa
g
e, you
have the option of modifyin
g
the date and the time at which
the messa
g
e will be sent.
To modify the date or time
1. Enter your mailbox.
2. Select [8] from the MAILBOX Menu; you hear a
recorded announcement:
A future delivery messa
g
e for
<name> to be delivered on <date> at <time>
. You hear
a modified LISTEN Menu:
To repeat this messa
g
e Dial [1]
To save this messa
g
e and play the next one Dial [2]
To erase this messa
g
e and play the next one Dial [3]
To reply to this messa
g
e Dial [4]
To modify delivery time Dial [5]
For more options Dial [6]
To rewind messa
g
e while listenin
g
Dial [7]
To pause messa
g
e while listenin
g
Dial [8]
To fast forward messa
g
e while listenin
g
Dial [9]
To repeat this menu Dial [0]
To return to the previous menu Dial [*]