TELUS VMO User manual

TELUS Voice Mail Options (VMO)
– Premium Mailbox
User Guide Version 1.0

911 Disclaimer:
Service outages may prevent successful 911 call completion.
You must tell us where you are. International Restrictions:
If you are calling from outside of Canada, use a telephone
which connects you to local emergency services. The TELUS
operator will not be able to connect your call to emergency
personnel in an international location.
TELUS VMO – Premium Mailbox
Getting started 3
Accessing and managing your messages 5
Quick steps for customizing your mailbox 8
Other types of TELUS VMO services 9
Setting up extension mailboxes 9
Troubleshooting tips 11

TELUS – changing the way business communicates 3
TELUS VMO – Premium Mailbox |User Guide Version 1.0
Getting started
Welcome to TELUS VMO
Before you set up the TELUS VMO – Premium Mailbox, here are a few tips to help you get started.
Helpful key presses
Use the following telephone keys when you are in your mailbox to:
Complete an entry or skip instructions
Return to a previous menu or exit
Hear more instructions
Access numbers and passwords
– dial this number for quick access to your mailbox while in the office.
310-9898 – call this number to retrieve messages when you are away from the office.
Mailbox number – this is your 10 digit phone number (area code + phone number).
Temporary password – this is your 10 digit phone number (area code + phone number).
Permanent password – should be between 4 to 15 digits, should not be your phone number,
and cannot start with zero.
Personal greetings
This is the message callers will hear when you are unavailable. There are 2 main greetings to choose from:
Personal greeting – This is a greeting that you record using your own voice. Your greeting may be up
to 60 seconds in length.
Standard system greeting – If you don’t want to record your own greeting, you can use the standard
system greeting, which will tell callers you are unavailable.

Setting up your mailbox for the first time – using the TELUS tutorial
When you first log into your TELUS VMO – Premium Mailbox, the TELUS tutorial will prompt you through the
first time set-up of your mailbox. If you want to change any of the options after you have initialized your
mailbox, proceed to the section “Quick steps to personalizing your mailbox”, found later in this user guide.
The following steps provide detailed instructions on how to personalize your mailbox using the TELUS tutorial.
From your own office phone
1. Access mailbox – Dial or 310-9898.
2. Temporary password – The tutorial will prompt you to enter your temporary password, which is
your 10 digit phone number, followed by .
3. Permanent password1– You will then be prompted to create your permanent password.
After you have created your password, press . To accept your new password, press .
4. Personal name – You will be prompted to start recording your personal name (tip – say your
name slowly) by pressing . When you have finished recording your name, press again.
To accept your recorded Personal Name, press .
5. Personal greeting2– You will be prompted to start recording your personal greeting by pressing .
When you have finished recording your greeting, press . To accept your recorded personal greeting,
press .
6. Zero-out password3– You will be prompted to create a zero-out password and press .
To confirm your zero-out password, press .
7. Your mailbox is now ready to use.
8. Exit mailbox4– Press to exit.
From another phone
1. Dial 310-9898.
2. Listen to the voice instructions. You will be required to press and then enter your 10 digit
mailbox number.
3. Follow Steps 2 – 8 above.
TELUS – changing the way business communicates 4
TELUS VMO – Premium Mailbox |User Guide Version 1.0
Notes:
1 Use the guidelines in the Access Numbers and Password – Permanent Password section in this document.
2 This greeting is what callers will hear before they leave a message for you.
3 The Zero-out password cannot be the same as your log-in password, and has to be between 6 – 15 digits.
4 Whenever you exit your mailbox, press until the system says “Good-bye.”

Accessing and managing your messages
To retrieve your messages
You will know you have new messages when:
Your message waiting light is on or flashing, if you have a phone equipped with one.
or
You lift your phone handset and hear a series of short tones1.
Retrieving your messages from your office phone
Dial . When prompted, enter your password and follow the instructions.
Retrieving your messages away from your office phone (locally or long distance)
Dial your own phone number.
When you hear your personal greeting , press , then enter your password and follow the instructions.
or
Dial 310-9898 or 1-866-755-4256 access number.
Listen to the voice instructions. When prompted, press , enter your 10 digit mailbox number,
enter your password, and follow the instructions.
TELUS – changing the way business communicates 5
TELUS VMO – Premium Mailbox |User Guide Version 1.0
Note:
1 You may still place an outgoing call when you hear these short dial tones.
QUICK TIPS: MESSAGE PLAYBACK CONTROLS
During message playback
Rewind 10 seconds
Rewind to beginning
Pause, press again to restart
Forward 10 seconds
Forward to end of message
Date, time, sender
Forward message
Delete message
Reply to message
N/A
Save message
Help prompts
Cancel/back up
Skip to end of message
After message playback
Replay message
N/A
Previous message
N/A
N/A
Date, time, sender
Forward message
Delete message
Reply to message
Call the sender
Save message
Help prompts
Cancel/back up
Skip to end of message

Send, Forward and Reply to messages
You have the ability to send, forward or reply to voice mail messages. You can send a message
or reply to anyone, whether they subscribe to TELUS Voice Mail, or do not have voice mail at all.
Sending messages
You can compose a message and send it to one or more other TELUS Voice Mail users1without actually
ringing their phone. Each recipient’s message waiting indicator will be set once the message is deposited
in their mailbox.
From the Main Menu, press to record your message.
When you have finished recording your message, press .
When prompted, enter the 10 digit destination mailbox number for each recipient and press to send.
You can also have the TELUS Voice Mail system deliver this message to someone without a mailbox2.
Just enter their 10 digit phone number and the system will call them to deliver the message.
Forwarding messages
You can forward a message that was deposited in your mailbox to others, whether or not they’re
TELUS Voice Mail users.
After listening to a message, press to record your introduction.
When you have finished recording your introduction, press .
When prompted, key in the recipient’s 10 digit destination mailbox number or the 10 digit telephone
number of a non-voice mail recipient2and press to send.
Replying to a message
You can reply to a message that was deposited in your mailbox. If the message was left from a
TELUS Voice Mail user, your reply will be deposited in their mailbox. If the person does not have
TELUS Voice Mail, the system will call the sender’s phone number to deliver your recorded reply.2
After listening to a message, press to record your reply.
When you have recorded your reply, press to send the message.
Calling the sender of a message
While listening to a message in your mailbox, you can call the person who left you the message,
without exiting your mailbox.
After listening to a message, press to call the person who sent it3.
The TELUS Voice mail system will attempt to connect the call.
TELUS – changing the way business communicates 6
TELUS VMO – Premium Mailbox |User Guide Version 1.0
Notes:
1 Some restrictions apply.
2 The delivery of messages to non-voice mail users is not guaranteed. Three attempts will be made to deliver the message
before the sender is notified of non-delivery.
3 You are allowed 30 free minutes of calling anywhere in North America (Local or Long Distance). Once the 30 free minutes
are used, you are not able to use this feature until the next month and you are not able to buy additional minutes.

Managing pager and outcall notifications, and associated schedules
To set up or change your Pager or Outcall Notification number and schedule, from the
Main Menu press and listen carefully to the prompts as there are several options.
From this point you can:
Press to turn Pager Notification on or off.
Press to enter your pager number and preferences.
Press to manage your pager schedule.
Press to turn Outcall Notification on or off.
Press to enter your outcall number and preferences.
Press to manage your outcall schedule.
Create group distribution lists
You can send a single message to as many as 25 users simultaneously.
To create a group distribution list, from the Main Menu press .
Assign a number to your list using any number from 11 through 99.
Record a name for your list and press when recording is completed.
Confirm recorded name by pressing .
Enter the first destination mailbox number (10 digits) and press .
Press to confirm addition of mailbox to list.
Enter the second destination mailbox number (10 digits) and press .
Press to confirm addition of mailbox to list.
Continue to add destination mailboxes until your list is complete.
When the list is completed, press .
Sending messages using group distribution lists
From the Main Menu, press .
At the tone, record your message, then press .
To send the message now, press .
You will be prompted to enter a destination number. Enter your distribution list
number (i.e. 11 – 99) and press . The voice mail system will play the recorded
name of your distribution list, for verification purposes.
To send now, press .
Press to end.
TELUS – changing the way business communicates 7
TELUS VMO – Premium Mailbox |User Guide Version 1.0

TELUS – changing the way business communicates 8
TELUS VMO – Premium Mailbox |User Guide Version 1.0
Quick steps for customizing your mailbox
You do not need to listen to each voice mail prompt before you can make changes.
Here are some quick steps for making changes to your voice mail service.
ACTIONTASK
Recording personal
greetings (up to 4 allowed)
Recording busy greeting
Recording an
extended absence greeting
Scheduling greetings
Turning autoplay on or off
Changing your password
First time activating your
zero-out number
Manage your
zero-out number
Manage your
zero-out schedule
Callers will hear a personalized message telling them that you’re out of the office.
From the Main Menu, press .
Callers will hear a personalized message telling them that you’re on another call.
From the Main Menu, press .
This greeting cannot be skipped by callers.
Choose whether to allow callers to leave a message or not.
From the Main Menu, press .
Schedule different greetings to be played at different times on different days.
From the Main Menu, press .
Control whether messages automatically begin playing upon entry into your mailbox.
From the Main Menu, press .
From the Main Menu, press .
From the Main Menu, press , enter current password,
enter zero-out number and press , press to confirm.
From the Main Menu, press , the system will play your zero-out number:
– Press , to keep current zero-out number.
– Press , to change current zero-out number.
– Press , to disable/enable zero-out number.
– Press , to delete current zero-out number.
From the Main Menu, press , and follow the prompts.
Changing your
zero-out password
Creating distribution list
From the Main Menu, press , enter old password,
enter new password, press confirm.
From the Main Menu, press .

TELUS VMO also offers TELUS Extension Mailboxes. The following section provides instructions
on how to personalize these mailbox types.
Extension mailbox service
Extension mailboxes allow up to 4 users to share a single mailbox. Each user can have their own greeting
and password. The mailbox capacity (i.e. number of messages) will be split between the users.
Setting up your extension mailbox
Before you start the TELUS tutorial, it is a good idea to draft your introductory greeting, as you will
be able to use this as the Primary Greeting via the tutorial (i.e. You have reached ABC Company.
If you would like to leave a message for Mary – press ; for Bob – press ; and for Bill – press ).
From your own office phone
1. Access mailbox – Dial or 310-9898.
2. Temporary Password – The tutorial will prompt you to enter your temporary password, which
is your 10 digit phone number, followed by .
3. Permanent Password1– You will then be prompted to create your permanent password.
After you have created your Password, press . To accept your new Password, press .
4. Personal Name – You will be prompted to start recording your personal name (tip – say your
name slowly) by pressing . When you have finished recording your name, press .
To accept your recorded Personal Name, press .
5. Personal Greeting, Main mailbox2– You will be prompted to start recording your personal greeting
by pressing . When you have finished recording your greeting, press . To accept your recorded
personal greeting, press .
6. Extension Mailboxes & Passwords3,4 – You will be prompted to press , to listen to the extension
mailboxes administration tutorial. To create your first extension mailbox, press . You will then be
prompted to enter a mailbox number for this extension (e.g. 1, 2, or 3). If this is your first extension
mailbox, press . The voice mail system will confirm that it’s your first extension mailbox, then
Notes:
1 Use the guidelines mentioned in the Access Numbers and Password – Permanent Password section in this document.
2 This greeting is what callers hear before they leave a message for you.
3 The temporary password for each extension mailbox is your 10 digit mailbox number with the numbers: 1, 2, or, 3
appended to the end of it, depending on how many extension mailboxes are created.
4 The TELUS tutorial will prompt you to set up your primary mailbox. To set your extension mailbox, you will be required
to return to the Main Menu by pressing , then enter the Personal Options section of your mailbox by pressing .
5 The Zero-out password cannot be the same as your log-in password and must be between 6 – 15 digits..
6 Whenever you exit your mailbox, press until the system says “Good-bye.”
Other types of TELUS VMO services
TELUS – changing the way business communicates 9
TELUS VMO – Premium Mailbox |User Guide Version 1.0

automatically create and read your temporary password for this extension mailbox. If you wish to continue
to create another extension, press . To end the creation of the extension mailboxes, (press ).
7. Zero-out Password5– You will be prompted to create a zero-out password and press when you
have finished. To confirm your zero-out password, press .
8. Your mailbox is now ready to use.
9. Exit mailbox6– Press to exit.
Recording greetings for each extension mailbox from your office
1. Re-access mailbox – Dial or 310-9898.
2. Temporary Password – The tutorial will prompt you to enter your temporary password, which is
your 10 digit phone number + 1 (or 2, or 3), followed by press .
3. Repeat steps 3 – 9 to customize each extension mailbox.
Short cuts for changing your extension mailbox, after initial set-up
TELUS – changing the way business communicates 10
TELUS VMO – Premium Mailbox |User Guide Version 1.0
Need more help or details on TELUS VMO?
Call 1-800-663-8131
ACTIONTASK
Changing your
personal greetings
Adding or deleting
an extension mailbox
To change any of your extension mailbox settings, please refer to the
quick steps for the TELUS Standard mailbox. Remember to enter the
appropriate password for each extension mailbox.
From the Main Menu, press (add) or (delete) extension
mailbox.

Troubleshooting tips
Messages
Why can’t I retrieve my messages?
Ensure that the switch on your phone has been changed from pulse to tone.
Message waiting indicator
Why doesn’t my message waiting indicator work?
Check that message notification is on. From the Main Menu, press .
No rings
I have a message but my phone didn’t ring.
Someone may have called when you were on the phone or you may have been sent a mailbox message.
TELUS – changing the way business communicates 11
TELUS VMO – Premium Mailbox |User Guide Version 1.0