Tenveo HD Conference Camera User manual

Version V3.21(English)
HD Conference Camera
User Manual

Performance Characteristics
Quick Start
Remote control button description
Common operation instructions
Trouble shooting
Tech parameters
Product Description
Foreword
Notice
Supplied accessories
Camera parameters
Interface definition
Installation instructions
Contents
Remote control instructions
Common operation instructions
Dail switch setup
Control interface
Trouble shooting
Maintenance Services
Maintenance services
1
1
1
2
2
3
4
5
6-7
8
8
9
9
Warranty card
Warranty card 10-11
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1
Attention
Thanks for choosing our VHD series conference cameras.
Please read this manual carefully before using the product.
1. Foreword
·To avoid damage from stress, violent vibration, soaking during tra-
nsportation, storage and installation.
·Take care of each components of camera during installation, and
install camera at where is affordable enough, to avoid drop or scra-
tches of camera case.
·Handle the camera parts gently, do not squeeze the camera units
hard. Please do not touch the camera lens by hand directly to avo-
id the lens scratched and image quality affected.
·Do not apply excessive voltage. (Use only the specified voltage)
Otherwise, you may get an electric shock or a fire may occur.
·Do not aim the camera at the sun or the other high luminous obje-
cts, otherwise it may cause image blurring or lens flare, even cause
permanent damage to the camera.
·Do not clean camera with active chemical or corrosive detergents,
and remove dust or dirt on the surface of the lens with a blower (C-
ommercially available)
·Do not disassemble any camera components, in case of abnormal
operation; contact your authorized dealer or the store where you p-
urchased the product.
(1) HD conference camera (2) DC12V-2A power supply
(3) Ceiling mount (4) Mounting screws
(5) Manual (6) Remote control
(7) USB cable
2. Notice
3. Supplied Accessories

Performance Characteristics
1. Camera technical parameters
2. Camera Parameters
Electric Communication
Operation Surroundings
Physics Installation Method
Input Voltage
Power
Decoder
Horizontal Rotation
Vertical Rotation
Rate
Protocol
Address Set
Operating
Environment
Operating Temp
Rotation Speed
Preset Point
Net-Weight
DC12V
12W
internal
±170°
120°
9600/38400bps
VISCA/PELCO-D/PELCO-P
1~255
0°~+50°
0~95%
non-condensing
Support desktop,wall mount,ceiling mount
and tripod installation
100°/s
Preset Point: 9
for remote control,
255 for PELCO,
64 for VISCA.
1.46kg
2
1/2.1” HD color CMOS 1/2.7” HD color CMOS
2.1 Mega Pixel
2.1mm lens
138° 128°~37° 51.3°~4.64°
F=3.0-10.0mm F=5.0-50.0mm
2.1 Mega Pixel2.1 Mega Pixel
1/2.9” SONY HD CMOS
Fixed focus 10x optical zoom
55.5°~3.0°
F=4.7-94mm
2.1 Mega Pixel
1/3” Exmor HD CMOS
20x optical zoom3x optical zoom
Image Sensor
Effective Pixel
HD Format
Focal Length
HD Interface
FOV
Resolution
Signal System
Control parameters
Translation/
Pitching Angle
Translation/
Pitching Speed
Preset
Control
Protocol
Common Parameters
Size
Color
Spec Lens
1080P(1920*1080) 720P(1280*720)
USB
1080P/720P
NTSC/PAL
Preset Point: 9 for remote control, 255 for PELCO, 64 for VISCA.
-170°~170° -30°~90°
100°/s 80°/s
VISCA,PELCO-D,PELCO-P(RS-232, RS485)
Product：260*175*180mm Packaging：296*225*218mm
black

Quick Start
3
1. Interface definition
① ② ③
(1)IR Receiver (2)Power indicator
(3)Standby indicator (4)IR Receiver
(5)USB (6) RS-232
(7)RS-485 (8)DC12V
DC 12V Output AC 220V Input
DC 12V
RS-485
AB
USBIR
High Speed USB HD Video interfare keyboard control
TV
PC
④⑤ ⑥ ⑦⑧

2.Installation instructions
(1)Surface Installation
Put the camera on the desk flat, and make sure the camera in
level. If want to put the camera on oblique surface, please m-
ake sure the angle of inclination less than 15 degree for ensu-
re camera pan and tilt working in normal operation.
(2) Tripod Mount Installation
(3) Ceiling Mount Installation
Twist the tripod’s screw on the camera tripod hole, then the
tripod could be installed on the bottom of camera. The tripod
screw must fit below.
>
_
15°
_
<
15°
Screw specification 1/4-20UNC
6mm
4
DC 12V
RS-485
AB
USBIR
DC 12V
RS-485
AB
USBIR
Step 1: Mounting the
ceiling bracket
Mounting the bracket
vertically to the ceiling
with screws.
Step 2: Install the camera
Rotate the camera clockwise
to install it.
Screw port
Ceiling bracket
(This side to the ceiling.)
Ceiling

Remote control button description
5
(1)Remote control launch window
(2)【POWER】Standby button, pressing it, camera
goes into standby mode; pressing again, camera go-
es power on.
(3)【P/T Reset 】Camera pan/tilt reset function sa-
me with⑧（P/T RESET）
(4)【CAMERA SELECT】Choose the camera number
that needed to control, to correspond the dial-up code
on the back of camera;
(5)【POSITION】Preset position setup keys, include
【PRESET】and【RESET】.
(6)【UP】： Camera rotating horizontally in regular
installed direction
(7)【DOWN】： Camera rotating horizontally in
reversed installed direction
(8)【PAN-TILT】【 PAT-TILT】Camera rotation control
key: press this button and move by the arrow direction,
press
Press【HOME】to back to the center of vertical and
horizontal position.
(9)【Camera Pan/Tilt Reset 】： Camera Pan/Tilt reset ；
(10) MENU. not applicable for this model.
(11) Slow zoom key
【Zoom SLOW+】T：Zoom in at low speed
【ZOOM SLOW-】W：Zoom out at low speed
(12) Fast zoom key
【ZOOM FAST +】： Zoom in at fast speed
【ZOOM FAST -】： Zoom out at fast speed
(13) Manual focus mode
【MANUAL FOCUS】： Start manual focus function
【FAR】： Manually far focus button, clearer for the
distant objects, loose finger to stop.
【NEAR】： Manually near focus button, clearer for
the nearby objects, loose finger to stop.
(14)【AUTO FOCUS】： Auto focusing button
(15)【L/R DIRECTION/SET】： Not applicable for this model.
14
13
15
12
7
10
1 2 3
12 3
45 6
78 9
PRESET
0RESET
CAMERA SELECT
STD REV
POSITION
UP
DOWN
HOME
PAN-TILT
MENU
PT/RESET
ZOOM
SLOW
+
-
ZOOM
FAST
+
-
FAR
NEAR
MANUAL
FOCUS
L/R
SET AUTO FOCUS

Common Operations Introductions
1. Camera Select
Refer to the dial-up at the back of camera and choose
camera address number that you want to control（1-3）。
2. Camera Direction Control
*Note: Press direction key to move the camera.Press the
direction key when you need to change the angle. If you
want to move the camera slowly, just click the direction
key.If you want to move the camera fast at a large scale,
just long-press the button.
3. Camera Focusing Mode Control
【AUTO】Switch the focus mode to AUTO
【MANUAL】Switch the focus mode to MANUAL
【FAR】Far focus manually
【NEAR】Near focus manually
Turning up
Turning down
Turning to left
Turning to right
6
1 2 3
CAMERA SELECT
HOME
FAR
NEAR
MANUAL
FOCUS AUTO
FOCUS

4. Camera Zoom Control
Press any one of the 4【ZOOM】
to make the zoom functioning.
These 4 keys are not applicable
for fixed focus camera.
5. Preset Setup,Call,Cancel
(1) Reserve Preset: Press【PRESET】
then press one of the number（1-9）to
reserve a preset that correspond to the
NUMBER.
*Note: you can setup 9 presets at most by the remote control.
(2) Call Preset: Press the NUMBER（1-9）directly to call the-
reserved preset.
*Note: It won’ t work if there’ s no preset reserved in the cor-
responded number.
(3) Remove Preset: Press【RESET】, then press one of the-
number（1-9）to remove a preset that correspond to the NU-
MBER.
★Attentions for Remote Control
1. If remote control doesn't work, please replace batteries.
2. If there is an object between remote control and
specialized remote control sensor, the camera will not work.
Please make sure the remote control is aimed at the sensor
which in front of the camera when controlling it.
3 L/R SET and Menu keys are not applicable for this model.
4 Fast zoom key, slow zoom key, manual and auto focus keys
not applicable for fixed focus model.
7
12 3
45 6
78 9
PRESET 0RESET
STD REV
POSITION
ZOOM
SLOW
+
-
ZOOM
FAST
+
-

(2) RS-232 Interface Distribution
1、Control Interface
(1)RS485 Interface Distribution
PS: RS-422/485 and RS232 Pins distribution
8
PIN NUM
A
B
FUNCTION
DTR IN+(connect to RS-485)
DSR IN+(connect to RS-485)
Camera Address set
Protocol Baud rate COM IR IR Add
COM
RS-232
SW2 DIP-4
OFF
RS-485 ON
Baud
9600
SW2 DIP-3
OFF
38400 ON
Protocol
VISCA OFF
OFF ON
ON OFF
OFF
PELCO-D
PELCO-P
SW2 DIP-1 SW2 DIP-2
PTZ Add.
1 ON
ON ON ON ON ON ON ON ON
OFF
OFF OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFFON
SW1 DIP-1 SW1 DIP-2 SW1 DIP-3 SW1 DIP-4 SW1 DIP-5 SW1 DIP-6 SW1 DIP-7 SW1 DIP-8
2
255
....
IR Add. SW2 DIP-5 SW2 DIP-6
All OFF OFF
1OFF ON
2ON OFF
3ON ON
VISCA RS-232 IN
1.N.C.
2.N.C.
3.TXD
4.GND
5.RXD
6.N.C.
7.N.C.
8.N.C.
1.N.C.
2.N.C.
3.TXD
4.GND
5.RXD
6.N.C.
7.N.C.
8.N.C.
VISCA RS-232 OUT
4
4

Troubleshooting
Maintenance Services
Before request service to serviceman, it can according to below methods to remove failures, if-
still can’ t be solved, please contact us for help.
Q:The video of camera cannot be displayed on the screen.
A:Please check the connection between power cable,video cable, camera and monitor, fix the c-
onnector on each end.
Q: It’ s unable to Pan, Tilt and zoom camera.
A:Because menu was displayed on monitor. Please re-operate after exit menu.
Q: Why the camera rotates for about 10 seconds after power on.
A:This is the normal self-test of the camera.
Q: Poor Image quality while using in church or other low-light conditions.
A:1 Press【BACK LIGHT】on remote control or menu (ON/OFF) to adjust backlight effect. 2 Arr-
ange the church lighting properly
Q:Remote control is not working or insensitive
A: 1 Not work, please replace batteries.
2: Not sensitive: 1Choose the correct “IR select” number to meets camera. 2 Control the camera
within 15m 3 Remove the obstacles 4 Aim at the sensor which is in front of the camera when co-
ntrolling it.
Q: USB interface is not identifiable.
A: Please check USB cable and extension cable are well connected or not. If yes, change to an-
other USB interface and try to connect again.
Q No image after HDMI interface connects.
A: 1 check the HDMI cable and connected device are normal.
2 check the video format that is supported by the connected device or not. If not, adjust the vide-
o format according to the connected device.
3 Recommended cable is no longer than 30m.
Q:It was not been controlled via RS232/RS485 when camera connect to PC.
A:Make sure it is a correct connection between camera and PC. (Reference to RS-422/485 and
RS232 Pins distribution in page 16.)
Q:Why no wall mount brackets?
A: Camera comes with ceiling mount, wall mount or tripod brackets needs to buy separately.
Q: Does this camera has built-in mic?
A: No, our cameras comes with no built-in mic.
Q:Can we control the camera only by the remote control?
A: We can control the camera by remote control. Keyboard controller (joystick), and software.
All products purchased from our company are guaranteed to keep in good repair for 18 month-
s. If there are any quality problems during the guarantee period, we will maintain for free.
Under any of the following warranty, elated maintenance costs will be collected:
1. Product was not normal used.
2. Fire, electric shock, outside object collapse or other natural disasters causes make the equi-
pment damage.
3. Unauthorized repair, misuse, abuse and change.
9

Tenveo Warranty Card
Name：Tel:
Email: Post code:
Address:
Product Name :
Factory Serial Number :
User’ s info:
Attention:
Product’ s information:
Thank you very much for choosing our products.
Purchase Date
1.This card is considered as the Protection to fix warranty, so please
reserve them carefully.Please fill in truthfully.
2. Please indicate the model number, Factory Serial Number and the
detailed description of the fault information.

Q.A.
Certificate
of
compliance
QC PASSED

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