Tenveo NV4K User manual

HD Conference Camera
Version V5.09
User Manual

1. Product Description
1.1.1 USB Interface Definition
1.1.2 USB Interface Diagram
Lens
Pan&Tilt
Standby
Power indicator
1
4
3
2
1
1
2
3
4
1234
4
3
2
1
1.1 USB version

1.2.1 USB+HDMI+SDI Interface Definition
1.2.2 USB+HDMI+SDI Interface Diagram
Lens
Pan&Tilt
Standby
Power indicator
2
4
3
2
1
1
2
3
4
1 2 3 4 5 6
1
2
3
4
5
6
1.2 USB+HDMI+SDI version

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2. Packing List
HD conference camera DC 12V power supply
Ceiling mount Mounting screws
User manual Remote control USB cable
HD Conference Camera
User Manual
Version V5.09

3. Performance Characteristics
Signal standard
Preset position
Control terminal
Sensor
Model NV4K NV400 NV3U NV10U NV20U NV10A NV20A
Effective pixel
Video signals
Zoom
Lens
Aperture
Horizontal angle
Vertical angle
Diagonal angle
Video resolution
1/2.8″SONY
CMOS
1/2.8″ SUNNY
UHD CMOS
1/2.9″ CMOS
8.29 mega pixel
4K/30/25,
2K/30/25,
1080p/30/25
4K/30/25,
2K/30/25,
1080p/30/25
1080p/30/25,
720p/30/25
1080p/30/25,
720p/30/25
1080p/30/25,
720p/30/25
1080p/30/25,
1080i/60/50,
720p/60/50
1080p/30/25,
1080i/60/50,
720p/60/50
2.1 mega pixel 2.38 mega pixel
fixed focus 10x optical
zoom
3x optical
zoom
10x optical
zoom
20x optical
zoom
10x optical
zoom
20x optical
zoom
f=2.2mm f=4.34
-35.17mm
f=3.35
-10.05mm
f=5.0
-50.0mm
f=5.35
-107.0mm
f=5.0
-50.0mm
f=5.35
-107.0mm
F1.8 F1.85-2.63 F1.6-F3.0 F1.8~2.1 F1.6-F2.7 F1.8~2.1 F1.6-F2.7
107° 68.8°(W)
-8.8°(T)
99.6°(W)
-30.6°(T)
54.8°(W)
-5.8°(T)
55.4°(W)
-3.55°(T)
68.8°(W)
-8.8°(T)
58.6°(W)
-3.6°(T)
39.5°(W)
-5.1°(T)
53.0°(W)
-17.2°(T)
41.2°(W)
-4.38°(T)
31.6°(W)
-2.00°(T)
39.5°(W)
-5.1°(T)
54.7°(W)
-3.3°(T)
77.2°(W)
-10.1°(T)
129.2°(W)
-37.6°(T)
67.6°(W)
-7.15°(T)
62.6°(W)
-4.05°(T)
77.2°(W)
-10.1°(T)
60.2°(W)
-3.7°(T)
71°
116°
4K(3840*2160)etc
1080P (1920 *1080) etc
RS-232, RS-485
1/30s~1/10000s, auto
38400/9600bps
VISCA, PELCO-D, PELCO-P(RS-232, RS-485)
≥50dB
MJPEG, YUV
H.264, H.265,
MJPEG, YUV
H.264, MJPEG, YUV
350°（±175°）0.1°/s-100°/s
90°（±45°）0.1°/s-80°/s
DC 12V/2A
12W
0°~+50°
0~95% RH
181*184*174mm/257*220**198mm(before / after packing)
1.5kg/2.0kg(net / gross weight)
UVC1.1
0.1Lux
Shutter
Baud rate
Control protocol
Video encoding format
Horizontal rotation
Vertical rotation
Power supply
Power consumption
Work temperature
Work humidity
Product size
Product weight
USB protocol
Minimal illumination
SNR
User can set up to 64 presets (IR remote 10 presets)
NTSC/PAL
4

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4. Remote Control Button Description
★Attentions for Remote Control
1. If the remote control doesn't work, please replace batteries.
2. If there is an object between the remote control and a specialized remote
control sensor, the camera will not work. Please make sure the remote
control is aimed at the sensor which is in front of the camera when
controlling it.
3. Zoom fast, zoom slow, manual focus and autofocus keys are not
applicable for fixed focus models.
User can set up to 64 presets (IR remote 10 presets)
The function of this key is reserved
Camera rotates horizontally in regular
installed direction
Camera rotates horizontally in reversed
installed direction
PT RESET KEY

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5. Camera Menu Setup
When operating remote control, press【MENU】to enter main menu of
the video camera.
5.1 Level I Menu - Main Menu
Main Menu
Exposure ->
Color ->
Image ->
Information ->
Language Chinese
Exit Not Save
5.3 Level II Menu-Color
Color
Contrast < 50 >
Hue < 50 >
Saturation < 50 >
Sharpness < 50 >
WB Mode < Auto >
Color Temp < 5600 >
Back <-
5.2 Level II Menu-Exposure
Exposure
Brightness < 50 >
Flicker < 50Hz>
Back <-
Language: Support Chinese/English
Exit
Brightness: Adjust the brightness of the image.
Flicker: Support 50Hz/60Hz.
Save
Not Save
Default

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Contract: Set image contrast Dynamically, Default 50, 0-100.
Hue: Set the relative brightness of the image, Default 50, 0-100.
Saturation: Set image color effect, Default 50, 0-100.
Sharpness: Set sharpness level, Default 50, 0-100.
Color Temp: Set color temperature, Default 5600, 1500-15000.
Flip: Enable/disable the picture up/down flip.
Mirror: Enable/disable the picture left/right flip.
Resolution: 1080I60/50, 1080P30/25, 720P60/50.
Notice: Resolution is just workable for multi-ports HD conference camera.
Image
Version
5.4 Level II Menu-Image
Flip < on >
Mirror < on >
Resolution 1080I 50
Back <-
Model: HD Camera
Version: 2.2.1.1
Date: 2021-06-19.
Notice: The version number here is just an example, the actual
parameters shall prevail.
5.5 Level II Menu-Version
Model HD Camera
Date 2.2.1.1 2021-06-19
Back <-

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6.1 Camera Select
Refer to the dial-up at the bottom of the camera and choose camera
address number that you want to control (1-3) .
6.2 Camera Direction Control
6.3 Camera Focusing Mode Control
Note: Press the direction key when you need to adjust the angle. If you
want to move the camera slowly, just click the direction key; If you
want to move the camera fast at a large scale, just long-press the
button.
【AUTO FOCUS】Switch the focus mode to AUTO
【MANUAL FOCUS】Switch the focus mode to MANUAL
【FAR】Far focus manually
【NEAR】Near focus manually
6. Common Operation Instructions
Turning up
Turning down
Turning left
Turning right
Turning to default

6.4 Camera Zoom Control
Press any one of the 4【ZOOM】to make the zoom functioning. These 4
keys are not applicable for fixed focus cameras.
6.5 Preset Setup, Call, Cancel
(1) Reserve Preset: Press【PRESET】then press one of the numbers(0-9)
to reserve a preset that correspond to the NUMBER.
Note: you can setup 10 presets at most by the remote control.
(2) Call Preset: Press the NUMBER (0-9) directly to call the reserved preset.
Note: It won’t work if there’s no preset reserved in the corresponded
number.
(3) Remove Preset: Press【RESET】then press one of the number
(0-9) to remove a preset that corresponds to the NUMBER.
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6.6 Dial-up On/Off Set
,
,

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6.7 Dial-up SW1 (1,2,3,4,5,6,) : Buad Rate Set
6.8 Dial-up SW2 (1/2/3) : Set Protocol
6.9 Dial 3 IR Transfer ( IR PASS) , DIP-4 Reserve
6.10 RS-232 Interface Distribution
6.11 RS-485 Interface Distribution
VISCA RS-232 IN
PIN NUM FUNCTION
A DTR IN+ (connect to RS-485)
B DSR IN-(connect to RS-485)

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7.1 Surface Installation
7.2 Ceiling Mount Installation
Put the camera on the desk flatly, and make sure the camera is in a
horizontal position. If you want to put the camera on an oblique surface,
please make sure the angle of inclination is less than 15 degrees to
ensure the camera pan and tilt work in normal operation.
7. Installation Instructions
Step 1: Mounting the
ceiling bracket
Ceiling
Step 2: Install the camera
Rotate the camera
clockwise to install it.
Mounting the bracket
vertically to the ceiling
with screws.
Ceiling bracket
(This side to the ceiling.)
Screw port

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Before requesting service to service engineer, please refer to the following
methods to remove failures. If the failures still can’t be solved, please contact
us for assistance.
Q: The video of the camera cannot be displayed on the screen.
A: Please check the connection between power cable, video cable, camera
and monitor, fix the connector on each end.
Q: It’s unable to Pan, Tilt and Zoom camera.
A: Because the menu was displayed on monitor. Please re-operate after
exiting the menu.
Q: Why the camera rotates for about 10 seconds after power on?
A: This is the normal self-test of the camera.
Q: Poor Image quality while using in church or other low-light conditions.
A: Press menu (ON/OFF) to adjust backlight effect to suit the church
lighting properly.
Q: Remote control is not working or insensitive.
A: ①Not work, please replace batteries.
②Not sensitive: Choose the correct “IR select” number to corrspond to the
camera. Control the camera within 15m (49.2ft). Remove the obstacles.
Aim at the sensor which is in front of the camera when controlling it.
Q: USB interface is not identifiable.
A: Please check if the USB cable and extension cable are well connected. If
yes, change to another USB interface and try to connect again.
Q: It won’t be controlled via RS-232/RS-485 when camera connect to
PC.
A: Make sure it is a correct connection between the camera and PC. (Refer-
ence to RS-485 and RS-232 Pins distribution on page 10).
Q: Why no wall mount bracket?
A: Camera comes with ceiling mount, wall mount or tripod bracket need to
buy separately.
Q: Does this camera has built-in mic?
A: No, this camera comes with no built-in mic.
Q: Can we control the camera only by the remote control?
A: You can control the camera by remote control, keyboard controller
(joystick), and software.
8. Trouble Shooting

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All products purchased from our company are guaranteed to keep in good
repair for 36 months. If there are any quality problems during the guaran-
tee period, we will maintain them for free.
Under any of the following warranties, related maintenance costs will be
collected:
1. Product was not normally used.
2. Fire, electric shock, outside object collapse or other natural disasters
causing the equipment damaged.
3. Unauthorized repair, misuse, abuse or change.
9. Maintenance Services

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Warranty Card
Thank you so much for choosing our products.
User's Info
Name:
Email:
Address:
Product's Info
Fault Description
Product Name:
Factory Serial Number:
Tel:
Post Code:
Attention
1. This card is considered as the protection to fix warranty, so please reserve
it carefully. Please fill in truthfully.
2. Please indicate the model number, factory serial number and the detailed
description of the fault information.