Terra Universal Smart IsoDry Nitro-Watch Installation guide

Installation and Operating Guide Document No. 1800-19
Smart® IsoDry® Nitro-Watch™ System
© Copyright 2021 Terra Universal Inc. All rights reserved.
Terra Universal, Inc. • TerraUniversal.com • 800 S. Raymond Ave. • Fullerton, CA 92831 • TEL: [phone] • FAX: [phone]

Installation and Operating Guide
Smart® IsoDry™ Nitro-Watch™
© Copyright 2021 Terra Universal Inc. All rights reserved. • Document No. 1800-19
Terra Universal, Inc. • TerraUniversal.com • 800 S. Raymond Ave. • Fullerton, CA 92831 • TEL: [phone] • FAX: [phone]
2
Table of Contents
1. GENERAL INFORMATION ................................................................................................................................ 3
1.1 DESCRIPTION ...................................................................................................................................................4
1.2 OPERATION......................................................................................................................................................4
1.3 PART NUMBERS COVERED BY THIS MANUAL ...........................................................................................................4
2. SAFETY.......................................................................................................................................................... 5
3. START-UP ...................................................................................................................................................... 6
3.1 INSTALLATION FOR DESICCATOR AND GLOVE BOX ...................................................................................................6
3.2 BATTERY INSERTION ..........................................................................................................................................7
3.3 INITIAL PROGRAMMING .......................................................................................................................................7
3.3.1 System Configuration Menu .........................................................................................................................8
3.4 STAND-BY DISPLAY ...........................................................................................................................................9
3.5 DATA TRANSFER.............................................................................................................................................10
4. SPECIFICATIONS.......................................................................................................................................... 11
5. TESTING ...................................................................................................................................................... 12
6. TROUBLE SHOOTING ................................................................................................................................... 12
7. REPLACEMENT ORDERS .............................................................................................................................. 13
8. REPLACEMENT PARTS................................................................................................................................. 13
9. WARRANTY.................................................................................................................................................. 14

Installation and Operating Guide
Smart® IsoDry™ Nitro-Watch™
© Copyright 2021 Terra Universal Inc. All rights reserved. • Document No. 1800-19
Terra Universal, Inc. • TerraUniversal.com • 800 S. Raymond Ave. • Fullerton, CA 92831 • TEL: [phone] • FAX: [phone]
3
1. General Information
The Smart® IsoDry® Nitro-Watch™ senses and displays the relative humidity level (from ambient to 0%) inside a desiccator
or glove box within ±1.5% RH. It operates in tandem with the Dual Purge System and Automatic RB Valve to precisely and
automatically control the flow of nitrogen into the desiccator, or glove box, and maintain a preset humidity level, no matter
how operating conditions may change. The Nitro-Watch™ consists of a humidity sensor and a controller unit. This system
also logs RH, temp, door open/close, purge on/off, and sensor removal/ attachment. The system can log months of data
depending on the logging interval selected, all of which can be downloaded to a USB flash drive.
Note: This manual focuses on specific setup and operating instructions for the Smart® IsoDry® Nitro-Watch™ Control
system. For installation instructions and general specifications for these products please see below:
Adjust-A-Shelf™ Cabinet or Dual Purge
Doc. #1800-40: Desiccators and RH Controllers
IsoDry® desiccator
Doc. #1788-26 IsoDry® RH Control System
GloveBox
Doc. #1800-42 Series 100 GloveBox
Nitro-Watch™ Sensor
Nitro-Watch™ Controller

Installation and Operating Guide
Smart® IsoDry™ Nitro-Watch™
© Copyright 2021 Terra Universal Inc. All rights reserved. • Document No. 1800-19
Terra Universal, Inc. • TerraUniversal.com • 800 S. Raymond Ave. • Fullerton, CA 92831 • TEL: [phone] • FAX: [phone]
4
1.1 Description
The Smart® IsoDry® Nitro-Watch™ interface includes four physical buttons (ESC, Up arrow, Down arrow, SET) to
navigate and change data with an eight character 14-segment LED display. The connectors for the system are:
-RH sensor: phone-jack
-Door Switch: phone-jack
-Purge Control: phone-jack
-Data log transfer to thumb drive: USB
LED light status indicator shows data logging and transfer status:
•LED light is off: there is no activity
•LED light is blinking red at the user defined interval: the system is logging data
•LED light is rapidly flashing green: data is being transferred to the USB flash drive from an internal SD card.
•LED light is rapidly blinking blue: there is no space available on the USB flash drive.
1.2 Operation
The Nitro-Watch™ controller receives the RH/temperature reading from the Nitro-Watch™ RH sensor and displays
current RH%, RH alarm (RH high or RH low alarm), door alarm, and RH% set point. The controller regulates the solenoid
valve by sending an ON/OFF signal to the IsoDry® Dual Purge based on the door, or RH status, determined by the user
settings inputted to the Nitro-Watch™ and Dual Purge.
The humidity sensor is mounted inside the desiccator or glovebox. It uses a fast-response capacitive probe whose
capacitance is proportional to the humidity level. The sensor is capable of measuring humidity over the entire humidity
range, from 0 to 100% RH, with an accuracy of ± 1.5% RH at a temperature of 68 degrees F.
1.3 Part Numbers Covered by this Manual
9500-06A
Smart® IsoDry® Nitro-Watch™ Controller for Desiccator
Cabinets
9500-06A-GB
Smart ® IsoDry® Nitro-Watch™ Controller for Gloveboxes
9500-02B
IsoDry® Nitro-Watch™ Sensor for Desiccator Cabinets
9500-02B-GB
IsoDry® Nitro-Watch™ Sensor for Gloveboxes
Nitro-Watch™ attached to a Desiccator
Nitro-Watch™ attached to a GloveBox

Installation and Operating Guide
Smart® IsoDry™ Nitro-Watch™
© Copyright 2021 Terra Universal Inc. All rights reserved. • Document No. 1800-19
Terra Universal, Inc. • TerraUniversal.com • 800 S. Raymond Ave. • Fullerton, CA 92831 • TEL: [phone] • FAX: [phone]
5
2. Safety
Critical Operating Conditions
-Because the humidity sensor is exposed to moisture during shipping, the system must generally operate for a
couple of days in a dry Nitrogen environment before the sensor dries out and delivers completely accurate
readings.
-Never use this equipment with gases that are non-compatible with the materials of the construction. This may
cause damage to equipment or injury to personnel.
-This instrument contains electronic components that are susceptible to damage by static electricity. Proper
handling procedures must be observed during the removal, installation or other handling of internal circuit boards
or devices.
-Do not release toxic or flammable gases in the vicinity of personnel. Be sure that venting and disposal methods
are in accordance with Federal, State and local requirements.
-If toxic or flammable gases are used with this equipment, emergency equipment applicable to the gases in use
should be available in the operating area.
-Sensors and controllers are factory calibrated to operate at the pressures specified with the order. Attempts to
operate them under conditions different than ordered may result in less than desirable performance or may cause
the unit to fail to function.
-The air must be completely turned off before any adjustments are made to the controller or else the readings will
be inaccurate.
-The Nitro-Watch™ draws its power from the Dual Purge System and will not operate unless the Dual Purge
System is plugged in and turned on.
Proprietary Notice
Safety Notice
This manual pertains to proprietary devices manufactured by
Terra Universal, Inc. Neither this document nor any portion
of it may be reproduced in any way without prior written
permission from Terra Universal.
A thorough familiarity with all operating guidelines is essential to safe operation of
the product. Failure to observe safety precautions could result in poor
performance, damage to the system or other property, or serious bodily injury or
death. The following symbols are intended to call your attention to two levels of
hazard involved in operation.
Terra Universal makes no warranties applying to information
contained in this manual or its suitability for any implied or
inferred purpose. Terra Universal shall not be held liable for
any errors this manual contains or for any damages that
result from its use.
CAUTION
Cautions are used when failure to observe instructions could result in
significant damage to equipment.
WARNING
Warnings are used when failure to observe instructions or precautions
could result in injury or death.
The information presented here is subject to change without notice.

Installation and Operating Guide
Smart® IsoDry™ Nitro-Watch™
© Copyright 2021 Terra Universal Inc. All rights reserved. • Document No. 1800-19
Terra Universal, Inc. • TerraUniversal.com • 800 S. Raymond Ave. • Fullerton, CA 92831 • TEL: [phone] • FAX: [phone]
6
3. Start-Up
-The controllers should be located in a clean dry atmosphere relatively free from shock and vibration.
-Leave sufficient room for access to the electrical components and install in a manner that permits easy removal if
the instrument requires cleaning.
-Contamination or corrosion may occur when used with reactive gas as a result of plumbing leaks or improper
purging.
-These controllers should only be used with inert gases like Nitrogen and Argon.
3.1 Installation for Desiccator and Glove Box
1. Use ¼” tubing to connect the Internal Pressure inlet and Gas Out port to the desiccator/glovebox.
2. Use a low-voltage phone cable to connect the two ports labeled “Purge Control” on the Nitro-Watch™ and
Dual Purge.
3. Use another low-voltage phone cable to connect the Nitro-Watch™ “Door Sensor” port to the desiccator –
not applicable for Glovebox.
4. Use a third low voltage phone cable to connect the Nitro-Watch™ RH Sensor port to the matching port on
the desiccator/GloveBox.
5. Connect the nitrogen supply to the Gas In port on the Dual Purge using ¼” tubing.
6. Use the power supply cable to connect the Dual Purge to a 120VAC outlet.

Installation and Operating Guide
Smart® IsoDry™ Nitro-Watch™
© Copyright 2021 Terra Universal Inc. All rights reserved. • Document No. 1800-19
Terra Universal, Inc. • TerraUniversal.com • 800 S. Raymond Ave. • Fullerton, CA 92831 • TEL: [phone] • FAX: [phone]
7
3.2 Battery Insertion
The Smart® IsoDry® Nitro-Watch™ uses a CR2032 coin cell battery to keep time while power to the system is off. The
battery needs to be added to the circuit board before system start up. If no battery is present the system will not keep
time when the system is powered off and the system time will need to be set again when the system is turned on.
Follow the steps below to install the battery:
1. Unfasten the screws on both sides of the Nitro-Watch™ Controller to remove the cover.
2. Remove the cover to expose the circuit board.
3. Insert the battery into the battery holder.
4. Reattach and secure the cover over the circuit board.
5. Begin System Configuration process.
3.3 Initial Programming
Note: When the system starts-up in Nitro-Watch™ mode “TERRA UNIVERSAL NITROWATCH” will scroll across the
display screen. When in HUMEX mode “TERRA UNIVERSAL HUMEX” will scroll across the display screen.
Press and hold the SET button while turning on the system power through IsoDry® Nitro-Watch™ system to
navigate to “System Configuration Mode.”
Press the UP or DOWN arrow to navigate through the system menu.
Press the SET button to accept the values.
Press the ESC button to clear the inputted value for the current menu item back to default and return to the
previous menu item.
Note: HUMEX mode would provide inline humidification of nitrogen or other process gas being fed into the desiccator
or glovebox from ambient to 100%. Do not alter this setting from the factory default unless you are trained to do so.

Installation and Operating Guide
Smart® IsoDry™ Nitro-Watch™
© Copyright 2021 Terra Universal Inc. All rights reserved. • Document No. 1800-19
Terra Universal, Inc. • TerraUniversal.com • 800 S. Raymond Ave. • Fullerton, CA 92831 • TEL: [phone] • FAX: [phone]
8
3.3.1 System Configuration Menu
Display
Description
Function
Unit
Default
Active Keys
DR ALARM
Door Open
Alarm Delay
(Door Sensor
Only)
The number of seconds the door remains
open before the alarm.
Seconds:
0-255 10 UP/DWN to increment/decrement sub-menu values
SET to accept values and jump back to main menu
DR DELAY
Door Delay
(Door Sensor
Only)
The number of seconds to activate the
purging after the door is open.
Seconds:
0-255 0 UP/DWN to increment/decrement sub-menu values
SET to accept values and jump back to main menu
RH ALARM RH Purge
Alarm Delay
The number of seconds the RH level must
remain above (or below for HUMEX mode)
the set point to activate the alarm.
Seconds:
0-255 10 UP/DWN to increment/decrement sub-menu values
SET to accept values and jump back to main menu
BEEP
Beeper Used
for Alarms
Alarm X ON UP/DWN to toggle between ON/OFF
HUMEX Humex Mode
"OFF” maintains below ambient humidity
(standard Nitro-Watch™ functionality). “ON”
maintains above ambient humidity.
X OFF UP/DWN to toggle between ON/OFF
RH CAL RH Calibration
Turn ON/OFF the calibration algorithm for
the humidity sensor calculation.
Note: the Nitro-Watch™ sensor operates at
an accuracy of ±1.5% RH without any
calibration required. However calibration
may be performed using the calibration
settings if the user wishes to calibrate based
on a reference device.
X OFF UP/DWN to toggle between ON/OFF
A Calibration
Parameter
-These parameters are coefficients and
intercepts for an equation to calibrate the
RH sensor’s readings and compensate for
measured discrepancies. If RH
CALIBRATION is ON, allows cubic
equations for A term.
-If OFF, then skip.
(-99.99999,
+99.99999) 0
UP/DWN to navigate within sub-menu #1
SET to jump to sub-menu #2
UP/DWN to increment/decrement within each digit
SET to save and move to the next digit
SET after last digit to save and move to next menu
item
ESC to cancel action and jump back to sub-menu
#1
B Calibration
Parameter
-These parameters are coefficients and
intercepts for an equation to calibrate the
RH sensor’s readings and compensate for
measured discrepancies. If RH
CALIBRATION is ON, allows cubic
equations for B term.
-If OFF, then skip.
(-99.99999,
+99.99999) 0
UP/DWN to navigate within sub-menu #1
SET to jump to sub-menu #2
UP/DWN to increment/decrement within each digit
SET to save and move to the next digit
SET after last digit to save and move to next menu
item
ESC to cancel action and jump back to sub-menu
#1
C Calibration
Parameter
-These parameters are coefficients and
intercepts for an equation to calibrate the
RH sensor’s readings and compensate for
measured discrepancies. If RH
CALIBRATION is ON, allows the user to set
the cubic equations for C term.
-If OFF, then skip.
(-99.99999,
+99.99999) 0
UP/DWN to navigate within sub-menu #1
SET to jump to sub-menu #2
UP/DWN to increment/decrement within each digit
SET to save and move to the next digit
SET after last digit to save and move to next menu
item
ESC to cancel action and jump back to sub-menu
#1
D Calibration
Parameter
-These parameters are coefficients and
intercept for an equation to calibrate the RH
sensor’s readings and compensate for
measured discrepancies. If RH
CALIBRATION is ON, allows the user to set
the cubic equations D term.
-If OFF, then skip.
(-99.99999,
+99.99999) 0
UP/DWN to navigate within sub-menu #1
SET to jump to sub-menu #2
UP/DWN to increment/decrement within each digit
SET to save and move to the next digit
SET after last digit to save and move to next menu
item
ESC to cancel action and jump back to sub-menu
#1

Installation and Operating Guide
Smart® IsoDry™ Nitro-Watch™
© Copyright 2021 Terra Universal Inc. All rights reserved. • Document No. 1800-19
Terra Universal, Inc. • TerraUniversal.com • 800 S. Raymond Ave. • Fullerton, CA 92831 • TEL: [phone] • FAX: [phone]
9
System setup is complete.
3.4 Stand-By Display
•RH reading from sensor.
•RH alarm (high or low depending on Nitro-Watch™ vs. HUMEX mode).
•Door alarm (if door is open).
1. Press SET button to see the RH% set-point number.
2. Use the Up or Down arrow to increase or decrease set point.
3. Press SET again to save the new set point value.
4. Display will show the current RH% after new value is set.
Note: Press ESC button to temporarily deactivate the alarm beeping sound. The screen will still show the alarm is
active, but the sound will be muted.
Note: If the sensor is disconnected during operation, the system will trigger the alarm sound and the “NoSensor” will
display on the screen.
Display
Description
Function
Unit
Default
Active Keys
DATA LOG
Data Logging
Interval
(SD card logs
humidity only
and door open
or closed
events must be
logged as they
occur.)
The time interval at which data is logged to
the system’s memory. For example, data
logging set at 10 means the data will be
logged every 10 seconds.
1 SEC, 10
SEC, 30
SEC, 1 MIN,
5 MIN, 1
HOUR
1 MIN
UP/DWN to navigate within sub-menu #1
SET to jump to sub-menu #2
UP/DWN to toggle between allowed values
SET key to accept values and jump to main menu
ESC to cancel action and jump back to sub-menu
#1
DATE FMT Date Format The format in which date is inputted and
logged in data logging. DMY/MDY MDY
UP/DWN to navigate within sub-menu #1
SET to jump to sub-menu #2
UP/DWN to toggle between allowed values
SET to accept values and jump to main menu
ESC to cancel action and jump to main menu
SET DATE Input Date
The user inputs the current date, in the
format selected from the date format menu
option. Display will show “MM.DD.YYYY”
as default. Underscore “_” indicates the
current field selected for input i.e.
“12._M.YYYY”
MM.DD.YYYY MM.DD.YYYY
UP/DWN to navigate within sub-menu #1
SET to jump to sub-menu #2
UP/DWN to toggle between allowed values
SET to move from one field to the next (i.e. MM to
DD)
SET to accept values after last field and jump to
main menu
ESC to cancel action and jump to main menu
SET TIME Input time in 24
hour format
The user inputs the time in 24 hour format.
Display will show “HH:MM” as default.
Seconds are always assumed to be 00
when entering a time.
HH:MM HH:MM
UP/DWN to navigate within sub-menu #1
SET to jump to sub-menu #2
UP/DWN to toggle between allowed values
SET to move from one field to the next (i.e. HH to
MM)
SET to accept values after last field and jump back
to main menu
ESC to cancel action and jump to main menu
TEMP Temperature
Units The units in which temperature is logged. C/F F
UP/DWN to navigate within sub-menu #1
SET to jump to sub-menu #2
UP/DWN to toggle between allowed values
SET to accept values and jump to main menu
ESC to cancel action and jump to main menu

Installation and Operating Guide
Smart® IsoDry™ Nitro-Watch™
© Copyright 2021 Terra Universal Inc. All rights reserved. • Document No. 1800-19
Terra Universal, Inc. • TerraUniversal.com • 800 S. Raymond Ave. • Fullerton, CA 92831 • TEL: [phone] • FAX: [phone]
10
3.5 Data Transfer
The data file size for the Smart® IsoDry® Nitro-Watch™ is approximately 4 MB or 113,000 readings. This is
approximately 32 hours of data when logging at a 1 second interval, 2 weeks of data at a 10 second interval, 6 weeks
of data at a 30 second interval, or 12 weeks at a 1 minute interval. The Smart® IsoDry® Nitro-Watch™ logs RH, temp,
door open/close, purge on/off, and sensor removal/ attachment. The system can log months of data depending on the
logging interval selected. When the system reaches the 4MB limit, the data will begin to wrap and overwrite the oldest
data with the new data. Data can be saved onto a USB flash drive without third party software – follow the steps below
to complete the transfer:
1. Plug in a USB drive – data is automatically copied over in CSV format. The LED status light will rapidly
blink green during data transfer.
2. Do not remove the USB drive during data transfer.
3. Complete transfer of the 4 MB data file takes approximately 2.5 minutes. The LED status light will stop
blinking green when data transfer is complete.
4. There will be a new file called EVENTLOG.CSV on the USB drive. If that file already exists on the USB
drive, it will be overwritten.
The Smart® Nitro-Watch™ is compatible with most USB 1.0, 2.0, and 3.0 thumb drives.
Note: The system does not log data while transferring data to the USB drive.
Data Format
The data file from the Smart® IsoDry® Nitro-Watch™ contains the following columns:
A. Date
B. Time
C. % RH, or event name
D. Temperature, or event status
E. Temperature Units (C or F)
Example of data table

Installation and Operating Guide
Smart® IsoDry™ Nitro-Watch™
© Copyright 2021 Terra Universal Inc. All rights reserved. • Document No. 1800-19
Terra Universal, Inc. • TerraUniversal.com • 800 S. Raymond Ave. • Fullerton, CA 92831 • TEL: [phone] • FAX: [phone]
11
4. Specifications
Specifications
Smart® Nitro-Watch™ Controller Dimensions
9”W x 5.5”D x 2.5”H
Power Requirements
12 VDC (from Dual Purge)
Sensor Dimensions
4.385”W x 1.5”D x 0.89”H
Case material
304 Stainless Steel
Display
3⅛” Digit LED display
Electrical Connections
Phone-Jack
Measuring Range
0-100% RH
Accuracy (at 20°C)
±1.5%RH
Display Resolution
± .1%RH
Sensor Calibration
None required, but calibration is possible using the
calibration settings.
Sensor Accuracy: RH% vs. Temperature

Installation and Operating Guide
Smart® IsoDry™ Nitro-Watch™
© Copyright 2021 Terra Universal Inc. All rights reserved. • Document No. 1800-19
Terra Universal, Inc. • TerraUniversal.com • 800 S. Raymond Ave. • Fullerton, CA 92831 • TEL: [phone] • FAX: [phone]
12
5. Testing
Humidity sensor should be tested and replaced as necessary (about every 5 years under normal use).
6. Trouble Shooting
Power Concerns
Problem: System Unresponsive
Possible Solutions:
1. Inspect power cable leading from the unit. Make sure that it is fully connected to the unit’s power port.
2. Make sure that the power cord is plugged into a functioning outlet of appropriate voltage.
3. Replace if necessary.
RH Concerns
Problem: System stays in high-flow purge at all times
Possible Solutions:
1. Make sure that all access doors are closed and that all sensor switches are making contact.
a. Check door seals for leaks.
2. Make sure RH sensor is reading RH correctly.
Operation Concerns
Problem: System delivers an obviously incorrect humidity reading
Possible Solutions:
1. Disconnect and then reconnect the low-voltage cable connecting the humidity sensor to the Smart® Nitro-
Watch™ module.
2. Check the sensor connection to the rear panel of the control module.
a. If the connection is good and the unit still fails to deliver an accurate reading, contact Terra
Universal.
Problem: System delivers a low-pressure alarm.
Possible Solutions:
1. Set the flowmeter to 7 SCFH, and set the regulator to 30 psi on the Dual Purge unit.
Data Logging
Problem: System does not transfer data to USB drive when USB drive is plugged in
Possible Solutions:
1. Remove and re-insert USB drive.
2. If LED status light flashes blue, there is not sufficient memory on the USB drive. Remove some data and try
again.
3. The Smart® Nitro-Watch™ may not be compatible with your USB drive. Try a different make or model of
USB drive.

Installation and Operating Guide
Smart® IsoDry™ Nitro-Watch™
© Copyright 2021 Terra Universal Inc. All rights reserved. • Document No. 1800-19
Terra Universal, Inc. • TerraUniversal.com • 800 S. Raymond Ave. • Fullerton, CA 92831 • TEL: [phone] • FAX: [phone]
13
7. Replacement Orders
Provide sales associate with pertinent information, such as serial number, model number and date, for replacement
parts or a new Nitro-Watch™. The label is located on the bottom of the Nitro-Watch™ controller.
Order Number __________________________________________________________________________________
Serial Number __________________________________________________________________________________
Unit Model Number_______________________________________________________________________________
Date __________________________________________________________________________________________
8. Replacement Parts
Sensor for Desiccator Cabinets
9500-02B
Sensor for Gloveboxes
9500-02B-GB
Polyurethane Tubing
PL01307
¼” O.D. x 170” I.D.
Polyurethane Tubing
PL02122
⅜” O.D. x 250 I.D.
Cord Patch, Nitro-Watch to Sensor
AS04159
Cord Patch, Nitro-Watch to Desiccator
AS04160
Cord Patch, Nitro-Watch to Dual Purge
AS04259

Installation and Operating Guide
Smart® IsoDry™ Nitro-Watch™
© Copyright 2021 Terra Universal Inc. All rights reserved. • Document No. 1800-19
Terra Universal, Inc. • TerraUniversal.com • 800 S. Raymond Ave. • Fullerton, CA 92831 • TEL: [phone] • FAX: [phone]
14
9. Warranty
Products Manufactured by Terra: Terra Universal, Inc., warrants products that it manufactures to be free from defects for a
period of 12 months for parts and 90 days for labor, commencing from the date of shipment. This limited warranty covers parts
and labor, but not transportation and insurance charges. Terra’s sole responsibility is to repair or replace, at its option, any part of
the product that proves defective or malfunctioning during this time limit. In some cases, components incorporated in Terra
Universal products are covered by additional warranties from component manufacturers; obtain specific information from Terra
sales representatives. Repairs may be completed by 3rd party service agents approved by Terra Universal. Terra Universal
reserves the rights to limit this warranty based on a service agent’s travel, working hours, the site’s entry restrictions and
unobstructed access to serviceable components of the product. This warranty is void if the equipment is abused or modified by
the customer, is operated outside Terra’s operating instructions or specifications, or is used in any application other than that for
which it is specified. This warranty does not include routine maintenance or service procedures, shipping damage, nor damage
from misuse, intentional or unintentional abuse, neglect, natural disasters, or acts of God.
Products Manufactured by Others: Terra Universal, Inc., warrants that, to the best of its ability, Terra’s representations of
products that are manufactured by others reflect the manufacturer’s representations, subject to change without notice. Sole
warranty for these products is the original manufacturer’s warranty that is passed forward to the purchaser and constitutes the
customer’s sole remedy for these products. Detailed warranties for distributed products are available through Terra sales
representatives.
Freight Shortage or Damage: Upon receipt of any equipment from Terra Universal, Inc., customer shall immediately unpack
and inspect for damage or shortage. The customer shall not accept a damaged package or a short shipment until the carrier
makes a "damage or shortage" notation on both the carrier's and customer's copy of the freight bill or delivery receipt. Service
title passes when the shipment is loaded, so customer is responsible for filing and collecting a freight claim. Any replacement
products must be ordered and paid for separately. For Terra's "Policy and Procedures for Returning Goods," see Terra's Internet
site: www.TerraUniversal.com.
Generally, customers can improve the chance of collecting on a freight claim by following these procedures: 1) formally
requesting that the carrier inspect the shipment immediately upon suspecting damage or shortage to verify condition; 2) notifying
the carrier upon discovery of concealed damage and requesting an inspection within 15 days of receipt, both in person or phone
and following up via mail; 3) keeping the shipment as intact as possible, including retaining original packaging materials and
keeping the product as close to the original receiving location as possible; 4) holding salvage for disposition by the carrier.
All Claims: Terra Universal expressly disclaims all other warranties, expressed or implied or implied by statute, including the
warranties of merchantability or fitness for intended use. Terra Universal is not responsible for consequential or incidental
damages arising out of the purchase or use of the products supplied by Terra Universal. Terra Universal is not liable for damage
to facilities, other equipment, products, property or personnel of others, or of their agents, suppliers, or affiliated parties, which is
caused or alleged to have been caused by products supplied by Terra Universal. In any event or series of events, Terra
Universal’s total liability for any and all damages whatsoever is limited to the lesser of the actual damages or the original invoice
cost of the items alleged to have caused the damage. The customer’s sole and exclusive remedy for any cause of action
whatsoever is repair or replacement of the non-conforming products or refund of the actual purchase price, at the sole option of
Terra Universal. All claims must be made in writing within 90 days of the date the product was shipped. Any claims not made
within this time limit shall be deemed waived by the customer. Terra Universal is not responsible for any additional costs of repair
caused by poor packaging or in-shipment damage during return.
Warranty Returns: All warranty returns must be authorized in advance by Terra Universal and approved under an RMA. Unless
approved in advance for good reason, all returns must be in original condition, including all manuals, and must be packaged in
original packaging materials. All returned goods are to be shipped to Terra Universal, freight prepaid at customer’s expense. See
Terra’s “Policy and Procedure for Returned Goods.”
Thank you for ordering from
Terra Universal!