Tescom NEOLINE PRO RT User manual

ONLINE UPS
1-3 kVA
Uninterruptible Power Supply System
User Manual
1 phase In / 1 phase Out
NEOLINE PRO RT
Βόλου 7, 183 46 Μοσχάτο
Volou 7, 18 346, Moschato, Greece
[phone]
[email protected] www.tescom-ups.gr

www.tescom-ups.gr
NEOLINE PRO �1/1 �1-3 kVA �ONLINE UPS
USER MANUAL
Table of Contents
1 Safety Information................................................................................. 1
1.1 UPS safety information........................................................................ 1
1.2 Battery safety information.................................................................... 1
2 Product Overview.................................................................................. 3
2.1 Specifications ...................................................................................... 3
2.2 Front panel features ............................................................................ 4
2.3 Rear panel features ............................................................................. 5
3 Installation ............................................................................................. 6
3.1 Unpacking inspection .......................................................................... 6
3.2 Installation information ........................................................................ 6
3.3 Installation and output connection....................................................... 7
3.4 Standard Model Built-in Battery Pack Installation Guide .................... 7
4 Network Functions ................................................................................ 9
4.1 Communication port ............................................................................ 9
4.2 EPO port（optional）........................................................................ 10
4.3 Intelligent card (optional) ................................................................... 10
5 Operation ..............................................................................................11
5.1 Button operation .................................................................................11
5.2 Display interface ................................................................................ 12
5.3 UPS On/Off operation........................................................................ 13
5.4 UPS Settings ..................................................................................... 15
5.5 Parameters inquiring operation ......................................................... 16
5.6 Operation mode................................................................................. 17
6 Fault Messages.................................................................................... 19
7 Troubleshooting .................................................................................. 23

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1 Safety Information
1.1 UPS safety information
⚫Read all safety information and operating instructions carefully before attempting to
install, service or maintain the UPS. Save this manual properly for reuse.
⚫This UPS is intended for indoor use only.
⚫Do not operate this UPS in direct sunlight, in contact with fluids, or where there is
excessive dust or humidity.
⚫Be sure the air vents on the UPS are not blocked. Allow adequate space against
the wall for proper ventilation.
⚫Do not open the UPS case as you will, there is a high risk of electric shocks inside.
All connection/wiring/servicing must be performed by a qualified electrician.
⚫Do not connect to the equipment like hair dryer or electric heater.
⚫Do not use liquid extinguisher if there is a fire, a dry powder extinguisher is
recommended.
CAUTION
UPS has high voltage inside, do not repair it by yourself. If any questions, please
contact local service center or dealer.
1.2 Battery safety information
⚫Environmental factors impact battery life. Elevated ambient temperatures, poor
quality utility power, and frequent short duration discharges will shorten battery life.
Replacing battery periodically can help to keep UPS in normal state and assure
backup time required.
⚫Battery installing or replacing should be performed by a qualified electrician. If you
want to replace the battery cable, please purchase it from our local service center
or distributors to avoid fever and lighter which can cause fire by inadequate power
capacity.
⚫Batteries may cause electric shocks and have a high short circuit current, follow
below requirements before installing or replacing the batteries.
A. Remove wristwatches, rings, jewelry and other conductive materials.
B. Only use tools with insulated grips and handles.
C. Wear insulated shoes and gloves.
D. Do not put the metal tools or parts on the batteries.
E. Before disconnecting the terminals from the batteries, cut off all the loads
to the batteries first.

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⚫Do not dispose of the batteries with fire. The batteries may explode.
⚫Do not open or mutilate batteries. Released electrolyte inside is harmful to the skin
and eyes, and maybe toxic.
⚫Do not connect the positive pole and negative pole directly, otherwise it will cause
electric shocks or will be on fire.
⚫The battery circuit is not isolated from the input voltage, high voltage may occur
between the battery terminals and ground, check if there is no voltage there before
touching.
Note：
：
Symbol instructions:
Symbol Significations Symbol Significations
Caution Protective earth
Danger! High Voltage!
Disable/mute audible
alarm
Turn on Overload
Turn off Battery inspection
Standby or Shutdown
Repeat
AC Display screen repeat key
DC Battery

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2 Product Overview
2.1 Specifications
Model 1kVASRT 2kVASRT 3kVASRT
Rated Capacity 1 kVA / 900W 2 kVA / 1800W 3 kVA / 2700W
Input
Rated input voltage 208 Vac / 220 Vac / 230 Vac / 240 Vac
Rated input frequency 50 Hz / 60 Hz (auto-sense)
Input voltage range
110 ~ 176Vac (power derating linearly between 50% and 100% load);
176 ~ 280Vac (no derating); 280 ~ 300Vac (power derating 50%)
Input frequency range 40~70 Hz
PFC ≥ 0.99
THDI ≤ 6%
Bypass voltage range -25% ~ +15% (settable)
Output
Output voltage 208 Vac / 220 Vac / 230 Vac / 240 Vac(settable)
Voltage accuracy ± 1%
Output PF 0.9
Inverter overload
capability
105% ~ 125% load: transfer to bypass in 1 min;
125% ~ 150% load: transfer to bypass in 30 s;
> 150% load: transfer to bypass in 300 ms
From mains mode to
BAT mode 0ms (transfer time)
From mains mode to
bypass 4 ms (typical)
Output
frequency
Line mode Same as input frequency
BAT mode (50 / 60 ± 0.1) Hz
Total voltage harmonic
distortion
≤ 2% (linear load); ≤5% (non-linear load)
Batteries
Battery type Sealed lead acid maintenance free battery
DC voltage 24 V 36V 48 V 72V 72 V
Inbuilt battery 12 V / 9 Ah 12 V / 7 Ah 12 V / 9 Ah 12 V / 7 Ah 12 V / 9 Ah
Quantity 23466

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Charger output voltage 27.1± 0.4 40.6± 0.654.2± 0.8
81.3
± 1.2
81.3
± 1.2
Recharging time
Standard model: 90% capacity restored in 3 hours;
Long time model: depend on the capacity of battery
Charging current
(Max.)
Standard model: 1 A
System Control and Communications
Protections
Over-temp protection; Fan testing protection; Overload protection;
Output short circuit protection; Battery discharge protection
Communication port Standard: RS232; Options: USB, SNMP card, dry contacts
Display LCD+LED
Environmental
Operatinghumidity 0 ~ 95 % RH @ 0 ~ 40°C (non-condensing)
Storage temperature -25°C ~ 55°C(exclude batteries)
Operating altitude ≤1000m, above 1000m, derate 1% for each rising 100m
Protection class IP20
Noise level ≤50dB (at 1m)
Others
Dimensions (mm)
W × D × H
440*316*88
440*430*88 440*430*88 440*560*88 440*560*88
Weight (kg) 10.6 15.5 18.7 25.6 26.8
* Derate capacity to 70% in CUCF mode and to 90% when the output voltage is adjusted to 208Vac.
Note：
：
2.2 Front panel features
Model Ty pe
1kVASRT 1 kVA Standard model
2kVASRT 2 kVA Standard model
3kVASRT 3 kVA Standard model

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2.3 Rear panel features
a. 1kVASRT(DC24V)
b. 2kVASRT (DC48V)rear panel
c. 3kVASRT (DC72V) rear panel
①AC input socket ⑥RS232 port
②Battery connector ⑦Intelligent slot
286
37
145
2
8637
145
2
8637
145
2.3 Front panel feartures

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③Fan ⑧Output sockets
④USB port
⑤EPO (Emergency Power Off) port
Note:
The figure is for reference only. Due to the technology upgrading and development,
the real unit might be different from the figure.
3 Installation
3.1 Unpacking inspection
⚫Open the UPS package and inspect the contents upon receipt. The accessories
attached to the UPS contain a power cord, a user manual, communication cable,
CD-ROM. The long backup model also includes the cable for connection to battery
bank.
⚫Check if the unit is damaged during transport. Do not power on and notify the carrier
and dealer if find damaged or parts missing.
⚫Verify this unit is the model you want to buy. Check the model name showed both
on the front panel and rear panel.
Note:
Keep the packaging box and packaging materials for future transport use. The
equipment is heavy. Always handleit with care.
3.2 Installation information
⚫The UPS installation environment must be in good ventilation, away from water,
flammable gases and corrosive entities.
⚫Do not lie down the UPS against the wall so that front and side panel air intake hole,
rear panel air outtake hole will be unobstructed.
⚫The ambient temperature around the UPS should be within 0℃~40℃（non-
condensing）.
⚫If dismantling the machine at low temperatures, there may be condensation droplets,
users can not install or operate it before UPS completely got dry both inside and
outside, otherwise there will be danger of electric shocks.
⚫Place the UPS near the mains source so that can cut off utility power without any
delay in case of emergency.
⚫Make sure the load connected to the UPS is off when users connect it to UPS, and
then turn on the load one by one later.

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⚫Connect the UPS with the power outlet which is over-current protected. Do not
connect the UPS with power outlets whose rated current is less than the maximum
input current of this UPS.
⚫All power outlets should be configured with earthing device for safety.
⚫UPS could be electrified or powered no matter the input power cord is tied or not,
even when the UPS is off.The only way to cut off the output is switching off the UPS
and disconnecting the mains power supply.
⚫For all standard model UPS, it is advised to charge the batteries over 8 hours before
using. Once the AC mains power energizes the UPS, it will automatically charge the
batteries. Without prior charging, UPS output remains as usual but with shorter
back-up time than normal.
⚫When connected to motor, display equipment, laser printer etc., UPS power
selection should be based on the startup power of the load which is usually twice
as rated power.
⚫Wiring by a qualified electrician is required. Ensure input cables and output cables
are connected correctly and firmly.
⚫If install a leakage current protective switch, please install it on output cable.
3.3 Installation and output connection
Normally, output connection of 1~3kVA series is configured with power outlets or
terminal blocks, users can plug the load cable into the UPS power outlets to energize
the load. Make sure the mains cable and breakers in the building are enough for the
rated capacity of UPS to avoid the hazards of electric shock or fire.
3.4 Standard Model Built-in Battery Pack Installation
Guide
Step 1 Make sure the UPS is in mains mode, remove the two plastic panels on the
front.

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Step 2 Remove the two baffles in the picture below with a screwdriver.
Step 3 Separate the battery terminals, pull the plastic handle of the battery pack, and
drag the battery pack out.
Note: The battery pack is heavy. Please pay attention to safety when taking the
battery pack to prevent foot injury.

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Step 4 After replacing the battery, put the battery pack back into the UPS. After
connecting the battery terminals, lock the two baffles and cover the plastic panel.
4 Network Functions
4.1 Communication port
Users could monitor the UPS system through the communication port such as standard
RS232 port and USB port with computer. Connecting this UPS with computer by
communication cable could achieve UPS management easily.
>RS232 port：
：
Pins 123456789
Indication empty send receive empty ground empty empty empty empty
Note:
RS232
interface is set as below:
⚫
Bit rate: 2400 bps
⚫
Byte: 8bit
⚫
Completion code: 1 bit
⚫
Bit pattern: None

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>USB port：
：
Pins 1234
Indication +5V date+ date-GND
4.2 EPO port（
（
optional）
）
Normally, pin1 and pin2 are connected so that the machine can be working normally.
When some emergencies happen, and when users have to cut off the output, just need
to disconnect the connection between pin1 and pin2, or just pulling it out.
4.3 Intelligent card (optional)
There is an intelligent slot on the rear panel of the UPS, it’s for SNMP card and dry
contacts. Users can insert any type intelligent card from those three into it to monitor
and manage the UPS. And users don’t have to turn off the UPS when install the
intelligent card. Follow below process:
⚫First of all, remove the intelligent slot cover;
⚫Then insert the intelligent card (SNMP card and dry contacts);
⚫Finally, screw the intelligent card back.
> SNMP card (optional)
SNMP card on UPS is compatible with the most software, hardware and network
operating system, it is a network management of UPS, with this function, UPS can
login on internet , which can supply information of UPS status and input power, and
even possible to control UPS via net management system.
> Dry contacts card (optional)
Insert the dry contacts card into the intelligent slot. It’s another type function of
intelligent monitoring.
EPO is
the short for Emergency Power Off. EPO port is
on
the rear panel of the UPS. It’s green. Users can cut
off the output of UPS immediately by operating EPO port
in case of
emergency.

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Position Definition
PIN1
ON
：
UPS is malfunctioning
PIN2
ON
：
Alarm
（
system failure
）
PIN3
Ground
PIN4
Remote shutdown
PIN5 Common
PIN6
ON
：
Bypass mode
PIN7
ON
：
Battery low
PIN8 ON：Inverter mode；
OFF：Bypass mode
PIN9
ON
：
No AC power in
5 Operation
5.1 Button operation
Button
Function
“ON” key
( + )
Press the two keys for more than half a second to turn on the UPS.
“OFF” key
( + )
Press the two keys for more than half a second to turn off the UPS.
TEST/MUTE key
( + )
Press the two keys for more than 1 second in Line mode or ECO mode or
CUCF mode: UPS runs the self-test function.
Press the two keys for more than 1 second in battery mode: UPS runs the
mute function.
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Position
Definition
PIN1
ON：UPS is malfunctioning
PIN2
ON：Alarm（system failure）
PIN3
Ground
PIN4
Remote shutdown
PIN5
Common
PIN6
ON：Bypass mode
PIN7
ON：Battery low
PIN8
ON：Inverter mode；
OFF：Bypass mode
PIN9
ON：No AC power in
5 Operation
5.1 Button operation
Button Function
“ON” key
( + )
Press the two keys for more than half a second to turn on the UPS.
“OFF” key
( + )
Press the two keys for more than half a second to turn off the UPS.
TEST/MUTE key
( + )
Press the two keys for more than 1 second in Line mode or ECO mode or
CUCF mode: UPS runs the self-test function.
Press the two keys for more than 1 second in battery mode: UPS runs the
mute function.

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INQUIRING key
( , )
Not in setting mode:
⚫Press or for more than half a second (less than 2 seconds):
display the items orderly.
⚫Press for more than 2 seconds: Circularly and orderly display the
items every 2 seconds, when press the key for some time again, it will
turn to output status.
In setting mode:
⚫Press or for more than half a second (less than 2 seconds):
Select the setting option.
FUNCTION
SETTINGSkey
( )
Not in setting mode:
⚫Press the key for more than 2 seconds: Function settings interface.
In setting mode:
⚫Press the key for more than half a second (less than 2 seconds): go to
the function setting options.
⚫Press the key for more than 2 seconds: exit from this function settings
interface.
5.2 Display interface
Display Function
Icon display
Load icon:The approximate load capacity percentage (0-25%, 26-50%, 51-
75%and 76-100%) is indicated by the number of load bar sections
illuminated.When UPS is overloaded, the load iconwill flash.
Icon display
UPS status information
Operation mode

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Mute icon: Indicates the audible alarm is disabled / mute.
Press the mute key in the battery mode, themute icon flash.
Fan icon:Indicates fan working status. When the fan normally runs, the icon
displays rotation; if the fan is not connected or faulty, the icon will flash.
Fault icon:Indicates UPS is in fault mode.
Battery status icon: Indicates the battery capacity of 0-25%, 26-50%, 51-
75%, and 76-100%. W
hen the capacity of battery get low or battery
disconnected, the batterystatus iconwill flash.
UPS status information
⚫In non-setting mode, it displays
UPS output information when UPS
normally runs; Fault code will be told in fault mode.
⚫In setting mode, users could adjust different output voltage, activate ECO
mode, activate CUCF mode, select an ID number and so on by operating
function setting keys and inquiring key.
Operation mode
Indicates the power capacity of UPS within 20 secondsafter starting up.
IndicatesUPS operation mode in 20 seconds,such as STDBY (standby
mode), BYPASS (Bypass mode), LINE (AC mode), BAT (Battery mode),
BATT (Battery Self Test m
ode), ECO (Economic mode), SHUTDN
(Shutdownmode), CUCF (Constant Voltage and Constant Frequency mode).
LED indicator light functions
They are respectively inverter light and fault light from left to right.
The inverter light (green LED indicator light) illuminates continuously: it
indicates that UPS is in mains mode or ECO mode or power supply status in
battery mode.
The fault light (red LED indicator light) illuminates continuously: it indicates
that UPS is in fault status.
Note: For LED indication in different modes, please refer to LED/display
panel and alarm list.
5.3 UPS On/Off operation
Operation Description
Turn on the UPS
> Turn on the UPS with mains power
⚫With mains power connected, UPS works in bypass mode, its output is same
as the input voltage within the input range. If there is no need of output voltage
when mains power connected, you can set up bPS to ‘OFF’. Default bPS is

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ON, it means there is bypass output when power on.
⚫Press the ON key for more than half a second to start the UPS, then it will start
the inverter.
⚫Once started, the UPS will perform a self-test function. When the self-test
finishes, it will turn to online mode.
> Turn on the UPS by battery without mains power
⚫When main power is disconnected, press the ON key for more than half a
second to start UPS.
⚫The operation of UPS startup process is almost same as above process with
mains power. After the self-test finishes, UPS will work in battery mode.
Turn off the UPS
> Turn off the UPS in Line mode
⚫Press the OFF key for more than half a second to turn off the UPS.
⚫After UPS shutdown, there is no output. If output is needed, you can set BPS
‘ON’ on LCD setting menu.
> Turn off the UPS in battery mode without mains power
⚫Press the OFF key for more than half a second to turn off the UPS.
When UPS shutdown, it will do self-test first, until there is no display on the
panel.
UPS self-
test/mute test
operation
⚫When UPS is in LINE Mode, press the self-test/mute key for more than 1
second. UPS gets to self-test mode and tests its status. It will exit automatically
after finishing test.
⚫When UPS is in BAT Mode, press the self-test/mute key for more than 1
second, the buzzer stops beeping. If you press the self-test/mute key for one
more second, it will restart to beep again.
UPS Setting
⚫Enter Setup interface. Press and hold the function setting key for more
than 2 seconds, then come to Setup interface, press and hold the inquiring key
( , ) for more than half a second(less than 2 seconds), select the
function setting, choose the setup interface, at the moment, the letters flash.
⚫Enter thesetup interface. Press and hold the function setting key for
more than half a second(less than 2 seconds), then come to the setup
interface, at this time, the letters doesn’tflash any more,the numerical value
flash. Press and hold the inquiring key ( ,) for more than half a
second (less than 2 seconds), select the numerical value in accordance with
the function.
⚫Confirm the setup interface. After selecting numerical value, press and hold
the function setting for more than half a second (less than 2 seconds).
Now, the setting function is completed and the numerical value illuminates
without flashing.
⚫Exit from the setup interface. Press and hold function setting key for
more than half a second (less than 2 seconds), exit from the setup interface
and return to the main interface.
Note:
⚫UPS could not be set until it is connected to the battery and it is turned off and
switched to Stdby mode (standby mode).

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⚫Disconnect mains power after setting.
⚫The LCD display screen will automatically extinguish in about 1 min, and the
setting will be configured normally.
5.4 UPS Settings
⚫Output voltage setting
LCD display Settings
For 208/220/230/240 VAC models, you may choose the
following output voltage:
208: output voltage is 208Vac
220: output voltage is 220Vac
230 (default):output voltage is 230Vac
240: output voltage is 240Vac
⚫Low voltage of battery setting
LCD display Settings
The battery voltage selecting interface. You may choose the
following output voltage:
9.8: Low voltage of battery is 9.8Vdc
9.9: Low voltage of battery is 9.9Vdc
10: Low voltage of battery is 10Vdc
10.2: Low voltage of battery is 10.2Vdc
10.5: Low voltage of battery is 10.5Vdc
dEF(default):EOD voltage automatically varies with loads,
including 20 hours discharge protection
⚫Bypass mode setting
LCD display Settings
Enable or disable Bypass function. You may choose the
following two options:
ON: Bypass enable
OFF (default):Bypass disable
⚫AUO setting

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LCD display Setting
AUO setting only can be set in Stdby mode or Bypass
mode. You may choose the following two options:
ON: UPS will start up automatically and works in Line mode
when connect mains.
OFF
(Default): UPS won’t start up automatically when
connect mains except EOD,it will work in standby or bypass
mode.
5.5
Parameters inquiring operation
Press the inquiring key
or for more than half a second (less than 2 seconds)
to inquire about items. The inquired items include
Input, Battery, Output, Load and
Temperature. The displaye
d items on LCD screen are shown as following:
LCD display Description
Output：
：
Display the output voltage and output frequency
of the UPS. As the following graphic shows, the output
voltage is 220V, the output frequency is 50Hz.
Load: Display the numerical value of the active power
(WATT) and apparent power (VA) of the load. For example,
as the following graphics shows, the WATT of the load is
800W, VA is 1.0kVA (when disconnect loads, it is a normal
phenomenon to show a small numerical value of WATT and
VA).
Version and Temperature: Indicate firm
ware version
ofUPSanddisplay the highest temperature of UPS
components; As the following graphics shows, the firmware
version is v1.7, the maximum temperature is 40℃.

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Input: Display the voltage and frequency of the input. As
the following graphics shows, the input voltage is 220V,
input frequency is 50Hz.
Battery: Display the voltage and capacity of the battery. As
the following graphics shows, the battery voltage is 24V, the
capacity of battery is 100% (the capacity of battery is
approximately reckoned according to the battery voltage).
Warning: Display the warning code.
5.6 Operation mode
Operation mode and LCD display Description
Bypass mode
Turn to bypass mode under the following three conditions:
⚫Connect mains power and the bypass setup is ON.
⚫Turn off the UPS in line mode and the bypass setup is
ON.
⚫Overload in line mode.
Note: When UPS is working in bypass mode, it has no back
up function.
Line mode
Being in line mode are as following: When input mains
corresponding to the working conditions, UPS will work in
line mode, LCD displays ‘Line’.

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Stdby mode
UPS is powered off and no output supply power, but still
can charge batteries.
Battery mode
Being in battery mode are as following: the buzzer beeps
once every 4 seconds.
When the mains power is low or unstable, UPS will turn to
battery mode at once, and LCD displays ‘batt’.
ECO mode
Being in ECO mode are as following: When the input
mains meet the input range of the ECO mode and the
ECO function is on, the UPS works in ECO mode. If input
mains exceed the range of ECO several times within one
minute but stays in inverter input range, UPS will work in
inverting mode automatically. LCD displays ‘ECO’.
CUCF mode
Frequency conversion mode is mainly to provide a stable
voltage and frequency (mainly in terms of frequency). After
starting this mode, its output will not be affected by utility
to meet input needs of some precision equipment and
make users’ load more stable and secure. After opening
CUCF mode setup, LCD displays ‘CUCF’. In CUCF mode,
the loading capacity will drop to 70% of the original
capacity.The output frequency is fixed at the setting value,
it doesn’t vary with utility change. And the UPS cannot be
set to bypass mode in this mode.
Fault mode
When UPS has a failure, the buzzer beeps and the UPS
turns to fault mode. UPS cuts off the output and LCD
displays fault codes. At the moment, users can press the
mute key to make the buzzer stop beeping temporarily to
wait for maintenance. Users can also press the OFF key to
shut down the UPS when confirm that there is no serious
fault.