TESY HPWH 2.1 200 U02 User manual

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USER MANUAL
for Domestic Hot Water Heat Pump
Model range:
HPWH 2.1 200 U02
HPWH 2.1 260 U02
HPWH 2.1 200 U02 S
HPWH 2.1 260 U02 S
GR
BG
ТЕРМОПОМПА ЗА БИТОВА ГОРЕЩА ВОДА
EN
DOMESTIC HOT WATER HEAT PUMP
ES
BOMBA DE CALOR PARA AGUA CALIENTE SANITARIA
DE
WARMWASSER –WÄRMEPUMPE
PL
POMPY CIEPŁA DO CIEPŁEJ WODY
IT
POMPA DI CALORE PER ACQUA CALDA SANITARIA
POMPY CIEPŁA DO CIEPŁEJ WODY
FR
NL
POMPE À CHALEUR EAU CHAUDE SANITAIRE
WARMTEPOMP VOOR SANITAIR WARM WATER
PT
BOMBA DE CALOR PARA ÁGUA QUENTE SANITÁRIA
ΟΙΚΙΑΚΗ ΑΝΤΛΙΑ ΘΕΡΜΑΝΤΙΚΗΣ ΘΕΡΜΑΝΣΗΣ ΝΕΡΟΥ
HR
BG
TOPLINSKA PUMPA ZA TOPLU VODU U KUĆANSTVU
SL
O
TOPLOTNA ČRPALKA ZA SANITARNO TOPLO VODO

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EN
Dear Customer,
Thank you for choosing this product!
TESY, has always paid a great deal of attention to environmental problems, therefore, we have used technologies and
materials with a low environmental impact to manufacture products in conformity with RAEE –ROHS (2002/95/CE and
2003/108/CE) community standards.
IMPORTANT RULES AND SAFETY INSTRUCTIONS
IMPORTANT! Non observance of below described rules leads to warranty fault and the producer bear no more
responsibilities for your appliance!
•This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been
given supervision or instruction concerning use of the appliance by a person responsible
for their safety.
•Children should be supervised to ensure that they do not play with the appliance.
•Children must not play with the equipment. Cleaning and maintenance intended to becarried
out by the user must not be performed by unsupervised children.
•The use of the appliance for any purpose other than that it is intended is prohibited
•Do not use the storage tank if it is not filled with water.
•Installation, commissioning and maintenance of the device must be performed by qualified
and authorized personnel. Do not attempt to install the device yourself.
•The appliance must only be installed in premises with normal fire resistance.
•Usage of this device at temperature and pressure level above prescribed leads to warranty
violation!
•This device is intended for heating of potable water in liquid state. using different fluids in
different states leads to warranty violation!
•Device’s heat exchangers are intended for use with circulating clean water and mixture of it
and Propylene GLYCOL at liquid state. The presence of anticorrosion additives is obligatory.
Using different fluids in different states leads to warranty violation!
BEFORE STARTING THE UNIT!
•Read carefully the “Installation and maintenance manual”, that is an integral part of
your appliance!
•Check if the unit is installed and connected according to the “Installation and
maintenance manual”, that is an integral part of your appliance!
•Check if the tank is full with water!
•Check if the electric main supply is present an it is with accordance to the local regulations!
•Check that the air ducts or air inlet/outlet are not blocked!

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OPERATING MODES. USER INTERFACE
- Display Symbol
- Button symbol
Press and buttons at the same time and hold for 5 seconds, the buttons are locked.
Press and buttons at the same time and hold for 5 seconds again, the buttons are unlocked
3 EASY STEPS TO START USING YOUR APPLIANCE
1. Switching ‘ON’
When connecting the appliance to the main power supply, all icons are displayed on the controller screen for 3
seconds. After that an initial check is undergoing. If everything is ok, the unit enters into a standby mode:
standby mode:
DOWN adjust button
Clock/Timer setting button
Set button
UP adjust button
Unit ‘ON’/’OFF’
button
Electrical heater
‘ON’/’OFF’ button

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2. Clock setting
Clock setting:
- After switching the appliance on, press button to entry the clock setting interface, hour and minute icons “88:88”
flash together;
- Press button to switch hour/minute setting, press the and buttons to set the exact hour(s) and minute(s);
- Press button again to confirm and exit.
3. Heating mode -
Press and hold the button for 2 seconds when the unit is in standby. The “Heating mode” will start. The
display will look like:
The left side of the temperature display shows the set water temperature. The right side of the temperature
display shows the current temperature of the water tank.
The heat pump will start working continuously in order to reach the set temperature. If theset temperature is adjusted
to above 65oC, E-Heater will start working to continue heating the water to the set temperature.
If the outside air temperature is less than -10oC or above 44oC, the E-Heater will work only!
While the heat pump is working at a low outside air temperature, defrosting mode could be activated automatically in
order to melt the ice collected on the evaporator. This is a normal situation.
4. Setting desired water temperature
During running status, press or button to adjust the set temperature of water tank directly.
The maximum achievable water temperature by heat pump only, depends on outside air inlet temperature and
could be seen on picture:
If the set temperature (via control display) is more than achievable one as per picture, the E-heater will be switch ON
automatically to reach it.

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5. Switching the unit OFF
To switch the unit OFF press button and hold it for 2 seconds while the unit is running. The display will look like:
standby mode:
,
URGENT NEED OF HOT WATER!
5. “Boost mode” .
While the heat pump is running, press this button to turn ‘ON’ “Boost mode”. The heater icon will be shown,
and the electrical heater will work according to the control program together with the compressor until the set temperature is
reached.
FLEXIBLE USAGE OF YOUR APPLIANCE!
6. Timer setting
- After switching the appliance on, press and hold button for 5 seconds to enter the timer setting interface, the timer
on icon and hour icon “88:” will flash together;
- Press the and buttons to set the exact hour(s).
- Press button to transfer to minute setting, minute icon “:88” will flash, press the and buttons to set the exact
minute(s).
- Press button again to transfer to timer off setting, the timer off icon and hour icon “88:” will flash together.
- Press the and buttons to set the exact hour(s).
- Press button to transfer to minute setting, minute icon “:88” will flash, press the and buttons to set the exact
minute(s).
- Press button again to save and exit the timer setting interface.
Press button to cancel the timer, while the “timer setting” mode is active!!!
NOTE:
1) The timer ‘ON’ and timer ‘OFF’ functions can be set at the same time.
2) The timer settings are repeating.
3) The timer settings are still valid after a sudden power cut.
In order to save energy, avoid setting the temperature above 55oC if not necessary! This way the heat
pump will work without the help of the E-Heater!

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WITH CARE FOR YOUR HEALTH!
7. Disinfection weekly cycle
The E-heater will start each week at the setting time automatically, regardless if the machine is on or in standby mode.
E-heater will stop working, when the tank temperature reaches 70oC (disinfection against legionella bacteria)
IF SOMETHING LOOKS & SOUNDS STRANGE!
Other functionalities available on the unit
1. “Antifreeze mode”
When the unit is in standby mode, if the water temperature in the tank is below 5°C (tank water frozen protection), only
the E-heater will work, until tank temperature increases above 10°C or the unit is turned on.
2. “Defrosting”
The icon indicates that the defrosting function is enabled. This is an automatic function, the system will enter or
exit the defrosting function according to the inner control program.
3. Pump anti-block function:
When the external pump (if any) stops for 12 hours, it will be forced to run for 2 minutes.
4. Fan ventilation
The icon indicates that the fan ventilation function is enabled. When the heat pump is ON, press this button and
hold for 5 seconds to enable or disable the fan ventilation function. If this function is enabled the fan will continue working to
ventilate the air, even when the water temperature reaches the set point and the unit is in standby mode. On the contrary If
this function is disabled the fan will stop, when the water temperature reaches the set point and the unit is in standby mode.
IF SOMETHING GOES WRONG!
1. Error codes
During standby or running status, if there is a malfunction, the unit will stop automatically and show the error code on
the left screen of the controller. See the installation and maintenance manual
•Switch off the unit! Disconnect it the from main power supply!
•Call to the service and inform them about the error code or describe all abnormalities and
strange behavior or noise of your appliance!

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Error
Code
LED indicator
Stand by
Dark
Normal running
Bright
Lower tank water temp sensor failure
P1
☆●(1 flash 1 dark)
Upper tank water temp sensor failure
P2
☆☆●(2 flash 1 dark)
Coil temp sensor failure
P3
☆☆☆●(3 flash 1 dark)
Air return temp sensor failure
P4
☆☆☆☆●(4 flash 1 dark)
Ambient temp sensor failure
P5
☆☆☆☆☆●(5 flash 1 dark)
High pressure protection
E1
☆☆☆☆☆☆●(6 flash 1 dark)
Low pressure protection
E2
☆☆☆☆☆☆☆●(7 flash 1 dark)
Over heat protection
E3
☆☆☆☆☆☆☆☆●(8 flash 1 dark)
Defrosting
☆☆☆☆☆☆☆☆……(long flash)
Communication failure
E8
Bright
2. “E heater only”
If the E-heater button on the control panel has been turned on manually when the unit is in standby mode, the E-
heater will work only, until the temperature of the upper tank (5) reaches the set temperature TS2;
MEANING OF LED ICONS!
LED icons description
Hot water available
The icon indicates that the domestic hot water temperature reaches the set point.
The hot water is available for use. Heat pump is standby
Fan ventilation
The icon indicates that the fan ventilation function is enabled.
Electrical heating
The icon indicates that the electrical heating function is enabled. The electrical
heater will work according to the control program.
Defrosting
The icon indicates that the defrosting function is enabled. This is an automatic
function, the system will enter or exit the defrosting according to the inner control
program
Heating
The icon indicates that the current operation mode is Heating.
Key lock
The icon indicates the key lock function is enabled. The keys cannot be operated
until this function is disabled
Left temperature
display
The display shows the set water temperature. In case any malfunction occurs, this
section will display the related error code.
Right temperature
display
When checking or adjusting the parameters, this section will display the related
parameter value
Time display
The display shows the clock time or timer time.
Timer ‘ON’
The icon indicates that the timer ‘ON’ function is enabled.
Timer ‘OFF’
The icon indicates that the timer ‘OFF’ function is enabled.
Error
The icon indicates there is malfunction.

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Environmental Guidelines
This symbol on the product(s) and / or accompanying documents means that used electrical and electronic
equipment (WEEE) should not be mixed with general household waste. For proper treatment, recovery and
recycling, please take this product(s) to designated collection points where it will be accepted free of charge.
Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on
human health and the environment, which could otherwise arise from inappropriate waste handling.

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Estimados clientes
Gracias por comprar este producto.
El equipo de TESY siempre ha prestado gran atención a los problemas ambientales, por lo que utiliza tecnologías y materiales
de bajo impacto para producir sus productos de acuerdo con las Directivas de la Comunidad sobre la limitación de ciertas
sustancias peligrosas en equipos eléctricos y electrónicos, y sobre RAEE y residuos de RoHS (2011/65 / UE y 2012/19 / UE).
NORMAS E INSTRUCCIONES IMPORTANTES DE SEGURIDAD
¡Importante! La garantía queda anulada y el fabricante exento de responsabilidad de las posibles consecuencias
generadas por no seguir estas instrucciones.
•El aparato no está diseñado para ser utilizado por personas con capacidades físicas,
sensoriales o mentales limitadas o falta de experiencia y conocimiento, a menos que hayan
sido capacitados o instruidos para usar el aparato por una persona cualificada y
responsable de su seguridad.
•Los niños deben ser supervisados para evitar que jueguen con el aparato.
•La limpieza y el mantenimiento del aparato, que debe ser realizado por el usuario, no puede
ser llevada a cabo por menores sin supervisión.
•Está prohibido usar el aparato para cualquier otro propósito que no sea su uso previsto.
•No use el tanque de agua si no está lleno de agua.
•La instalación, la puesta en servicio y el mantenimiento del aparato deben ser realizados
por una persona cualificada y autorizada. No intente instalar el aparato usted mismo.
•El aparato solo debe instalarse en habitaciones con protección contra el fuego.
•El uso de este aparato a temperaturas y niveles de presión diferentes a los especificados
anulará la garantía.
•El aparato está diseñado para calentar agua potable en estado líquido. El uso de otros
fluidos en diferentes condiciones anulará la garantía.
•El intercambiador de calor del aparato está diseñado para usarse con agua de circulación
limpia.
•El intercambiador de calor está diseñado para funcionar en un circuito cerrado con agua
limpia y una mezcla de propileno GLYCOL en estado liquido. y aditivos anticorrosión. De lo
contrario, se anulará la garantía.
ES

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ANTES DE ENCENDER LA UNIDAD
MODOS DE FUNCIONAMIENTO. INTERFAZ DE USUARIO
- Símbolos de pantalla
- Símbolo - botón
Presione los botones y simultáneamente y manténgalos presionados durante 5 segundos para bloquear
el panel de control.
Presione los botones y simultáneamente y manténgalo presionado durante 5 segundos nuevamente para
desbloquearlo.
•Lea atentamente el Manual de instalación y mantenimiento, que constituye una
parte integral de su equipo.
•Asegúrese de que el equipo esté instalado y conectado de acuerdo con el "Manual
de instalación y mantenimiento".
•Asegúrese de que el tanque de agua esté lleno de agua
•Asegúrese de que la fuente de alimentación está disponible y en línea con la
normativa local.
•Asegúrese de que los conductos de aire o los terminales de entrada / salida de aire
no estén bloqueados.
Botón de reducción
Ajuste de la hora y el
temporizador
Ajustes
Botón de aumento
Encendido y apagado de la
bomba de calor
Encendido y apagado de la
resistencia eléctrica