
Warranty
Tetra warranties the products listed below will be repaired or replaced free of
charge for the specified number of years from the date of purchase if it fails to
work because of defective material or workmanship. (Proof of date of purchase
must be provided)
Water Garden Pumps: 325 GPH, 550 GPH, 1000 GPH 3 Years
Water Garden Pumps: 1900GPH 5 Years
FK3, FK5 and FK6 Filtration Fountain Kits 3 Years
SF1 Submersible Flat Box Filter 1 Year
This warranty is subject to the following terms:
1.
Should it become necessary to return the product during the warranty period,
send the product directly to Tetra, Consumer Services, 3001 Commerce Street,
Blacksburg, Virginia 24060-6671.
2. Tetra’s decision on all questions relating to alleged defects and repair shall be
conclusive.
3. This warranty does not invalidate your statutory rights, but preserves your full
benefits.
4. Repair parts or replacement product will be given on an exchange basis and will
either be new, equivalent to new, or reconditioned. All customer returned parts
or products that we replace become the property of Tetra.
5. The warranty does not cover normal wear and tear, nor any deterioration suffered
through overloading, improper use, negligence or accident. It does not cover
foam media that can wear out and be replaced with purchased replacement
foam. Similarly, any modification made by the purchaser to the appliance will
invalidate the warranty.
6. Except as set forth in this Warranty, Tetra expressly disclaims any and all liability
for any loss or damage whatsoever sustained by the purchaser to the fullest
extent permitted by applicable law.
Windy Condition Warning (See Figure D)
When using the fountain in very windy conditions, position the fountain away from
the edge of the pond and decrease the flow. This will help prevent water from the
spray from being blown out of the pond.
Tip: For smaller ponds, the frothy pattern may be the best choice, since it is not
affected by the wind as much as the spray or bell pattern.
Fountain Clogging
The first thing that is likely to clog in the system is the fountain head. The head can
easily be removed and cleaned. The sponge filters in the FK3, FK5 and FK6 kits help
prevent the fountain from clogging.
Operating a fountain head and additional water feature from the same pump
(See Figure F)
Note: The pumps used in the FK3, FK5 and FK6 kits are powerful enough to run a
fountain head and a small pond side statuary fountain “spitter”.
1. Assemble parts as shown in Figure E and thread into pump.
Don’t over tighten the threaded piece.
2. Attach proper hose fitting to the diverter stem.
- ½ in. barb fitting
- ¾ in. barb fitting
Attach either ½ in. ID or ¾ in. ID tubing onto fitting, secure with hose clamp if
necessary.
Note: If using 1 in. ID tubing, slide the tubing directly onto diverter stem. No hose
barb fitting required.
3. Attach other end of tubing to fountain statuary or to waterfall.
4. Use flow control valve to regulate water between fountain spray and additional
water feature.
Figure F
Pond-Side Statuary Fountains – “Spitters”
- Attach using ½-inch or ¾-inch ID tubing from pump out-
let using enclosed hose barbs
- Or attach to diverter stem as shown in Figure F
- Secure hose to statuary stem with hose clamp
!
WARRANTY CARD
Please fill out this card and mail it to the address below OR complete the e-registration form by
logging on to www.tetrawarranty.com to validate your warranty.
Name of purchaser: _______________________________________________________________
Address: ________________________________________________________________________
City ________________________________________________ ST _____ Zip code: ___________
E-mail Address: __________________________________________________________________
Date of purchase: ________________________________________________________________
TetraPond respects your rights for privacy. Any and all personal information collected here will be
kept strictly confidential and will not be sold, reused, rented, or otherwise disclosed.
Which product did you purchase?
Water Garden Pump 325 GPH _____
Water Garden Pump 550 GPH _____
Water Garden Pump 1000 GPH _____
Water Garden Pump 1900 GPH _____
FK3 Filtration Fountain Kit _____
FK5 Filtration Fountain Kit _____
FK6 Filtration Fountain Kit _____
SF1 Submersible Flat Box Filter _____
Electronic Newsletter
qYes, I would like to receive free e-mail updates on water
gardening, including tips, new products, and or other helpful information.
qNo, I would not like to receive any e-mail updates at this time.
!
Questions? Problems? Missing Parts?
Before returning the product, please call our Customer Care
department at 800-526-0650,
Monday–Friday 7:30 a.m. to 5:30 p.m.,
Eastern USA Time or email us at
consumer@tetra-fish.com.
Our Customer Care Department is here to provide assistance to
help you solve your problem.
Figure G
SF1 Submersible Flat Box Filter (See Figure H)
This filter is included with the FK5 and FK6 kits.
It is also sold separately and can be attached to many submersible pond pumps on
the market ranging from 200 to 2000 gallons per hour.
Includes:
Flat Box Filter
Filter Pads: (Coarse and Fine Foam Pads)
Tubing: 12 in. x 1 in. ID
Filter-to-Hose Fitting: 1 in. thread with 1 in. hose barb
Pump to Hose Fittings: For connecting to pump inlet:
- ¾ in. male thread with 1 in. hose barb
- 1 in. male thread with 1 in. hose barb
- 1-1/4 in. male thread with 1 in hose barb
Connecting to pumps
This filter can connect to many different pond pumps.
Use the fittings and tubing to connect the pump inlet to the filter, or
slide the 1 in. ID tubing over the pump inlet.
Note: There are many different pumps on the market with different size
inlets. If these fittings do not attach to the pump inlet, you may try
using standard plumbing fittings and tubing to create a connection.
Figure H
Attaches to TetraPond Water Garden Pumps.
Remove pre-filter cage from pump, place inlet adapter and fit tubing onto pump inlet.
Figure I
NEVER RUN THE PUMP WITHOUT WATER
WARNING – THE PUMP IS FITTED WITH A THERMAL CUT-OFF DEVICE THAT TEMPORARILY
SWITCHES OFF THE PUMP IN THE EVENT OF OVERHEATING. THE PUMP MAY START
AUTOMATICALLY AFTER THE PUMP COOLS DOWN.
©2009 Tetra Holding (US) Inc.
3001 Commerce Street Blacksburg, VA 24060-6671
Please visit us at
www.tetrapond.com!
TROUBLESHOOTING
If the pump fails to operate, please check the following:
• Ifowdoesnotoccurwithinsecondsofpluggingthepumpin,unplugthe
electrical cord for several seconds and then plug back in. Repeat if necessary.
• Checkthecircuitbreakerortryanotherelectricaloutlettoensurethepumpis
getting power.
NOTE: Always disconnect from electrical outlet before handling the pump.
• Checkthetubingforkinksandobstructions.
• Checkcage,pre-lterorsubmersiblelterforblockage.(Follow
cleaning instructions.)
Cleaning Fountain, Pump, Pre-Filter and Submersible Filter
Tip: Fountain heads tend to clog first. Remove and clean these first. This may solve
the problem.
Should the pump flow visibly decrease, it is time to clean the fountain, pump and/
or filters.
1. Unplug the pump from electrical outlet.
2. Detach the submersible flat box filter or pre-filter cylinder from the pump and
remove. (Do not pull by electrical cord.)
3. Pre-filter cylinder: (FK3) Remove filter media from cylinder and flush with water
to remove debris.
4. Submersible flat box filter: (FK5, FK6 and SF1) Remove lid and foam pads and
flush with water to remove debris.
Note: It is better to clean the foam pads in a bucket of pond water. Avoid using tap
water, which contains chlorine that can kill beneficial bacteria that have colonized in
the filter sponges.
5. Cleaning the Pump: Remove the pump from the pond. Do not lift the pump using
the electrical cord, since this can damage the pump.
- Look into impeller cover to see if impeller is clogged.
- Flush with fresh water. Tip: Use garden hose nozzle.
- If still clogged, remove impeller cover, and carefully remove impeller
assembly.
- Flush impeller and impeller cavity with water.
- Carefully reassemble the impeller and cover.
Winter Care
If there is a danger of the water freezing, the equipment should be removed from
the water, cleaned with water, and stored in a frost-free location for the duration of
the winter.
If the pump is required to run throughout the winter, it is advisable to move it to
shallower water (on a marginal shelf for example) to minimize disturbance to the
fish resting in the warmer water, which collects at the bottom of the pond during
the colder months.
Adverse Effects of Chlorine
Water with a high concentration of chlorine may degrade the sponge pre-filters
used with this submersible filter. Please avoid adding chlorine to self-contained
fountains. Most tap water has a low concentration of chlorine and will not
significantly degrade these sponges.
Chlorine should never be added to any water environment that contains plants
or fish. Tap water should be treated with a water treatment to remove harmful
chlorine and chloramines.
Tetra Customer Care:
If you still experience difficulty, please call the Tetra Customer Care Department before
returning the pump. Very often we can help you solve your problem.
Figure J
Replacement Parts:
Replacement foam pads available through your retailer.
- For FK5, FK6 and SF1 Item #19015
- For FK3 pre-filter Item #19016
For other parts, please contact our specialists at Tetra Customer Care.