Thales VesseLINK User manual

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User Manual PN 84469 Rev 1
DECEMBER 2017
JUNE 2017
JUNE 2017
JUNE 2017
COPYRIGHT © 2017
THALES DEFENSE & SECURITY, INC.
ALL RIGHTS RESERVED
This document contains technology controlled for export by the U.S. Department of
Commerce in accordance with Export Administration Regulations. Diversion contrary to
U.S. law prohibited.
VesseLINK
User Manual

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User Manual PN 84469 Rev 1
Date
Revision
Description
Author
Dec 2017
1
Initial release
D. Crossen /
S.Jacques
WARNING –INFORMATION SUBJECT TO EXPORT CONTROL RESTRICTIONS
This document contains technology controlled for export by the U.S. Department of
Commerce in accordance with Export Administration Regulations (EAR). Diversion contrary
to U.S. law prohibited. Include this notice with any reproduced portion of this document.
WARNING –INFORMATION SUBJECT TO EXPORT CONTROL RESTRICTIONS
This document contains technology controlled for export by the U.S. Department of
Commerce in accordance with Export Administration Regulations (EAR). Diversion contrary
to U.S. law prohibited. Include this notice with any reproduced portion of this document.
Revision History

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User Manual PN 84469 Rev 1
Export Compliance:
This product is controlled by the export laws and regulations of the United States
of America. The U.S. Government may restrict the export or re-export of this
product to certain individuals and/or destinations. For further information,
contact the U.S. Department of Commerce, Bureau of Industry and Security.
This product User shall comply with all applicable laws related to export and
import of this product in any jurisdiction and/or government authority. User
shall be responsible for complying with any and all export and import restrictions,
laws and regulations in any country User is conducting business.
Disclaimer:
This manual contains information that is current as of the date shown on the
front cover. Every effort has been made to ensure the correctness and
completeness of the material in this document. The information in this document
is subject to change without notice.
Thales® and any other Thales trademark or Thales service mark referred to or
displayed in this document are trademarks or registered trademarks of Thales.
Legal Notices
This product is subject to a Limited Warranty, Limitations, Exclusions, and Terms
and Conditions, which can be found on line at www.thalesdsi.com.
Prior to Installing this product, read and understand this Installation Guide and
the User Manual, including the safety warnings and information. Failure to do so
could result in serious injury or death.
Intellectual Property
User acknowledges that the Products involve valuable patent, copyright,
trademark, trade secret and other proprietary rights of Thales and others. No
title to or ownership of any proprietary rights related to any Product is
transferred to User or any Customer pursuant to the use of this product. The
purchase of any Thales products shall not be deemed to grant either

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User Manual PN 84469 Rev 1
directly or by implication or otherwise, any license under
copyrights, patents, or patent applications of Thales or any third
party software providers, except for the normal, nonexclu sive,
royalty free license to use that arises by operation of law in the sale
of a product.
Content Copyright
User is exclusively responsible for the use of this product, including
proper use of third party copyrighted materials. If the User violates
these terms, the User agrees to defend, indemnify and hold Thales
harmless with respect to any claims or actions by third parties
related to the improper use of copyrighted material and to pay all
costs, damages, fines and other amounts incurred by Thales, or on
its behalf, in the defense of any such claims or actions.
Indemnity
User agrees to defend, indemnify and ho ld Thales harmless with
respect to any claims or actions by any governmental entities or
other third parties related to any violation of law with use of the
Product or Accessories, misuse of the Product or Accessories under
these Terms and Conditions, or a ny other violation of these Terms
and Conditions and further agrees to pay all costs, damages, fines
and other amounts incurred by Thales, or on Thales’s behalf, in the
defense of any such claims or actions.
SOFTWARE LICENSE
The following terms govern U ser’s access and use of the Thales -
supplied software (“Software”) contained on the Product or
Accessories.
License. Conditioned upon compliance with these Terms and
Conditions, Thales grants to USER a nonexclusive and
nontransferable license to use for US ER’s internal purposes the

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User Manual PN 84469 Rev 1
Software and the Documentation. “Documentation” means any
written information pertaining to the Software and made available
by Thales with the Software in any manner. USER shall use the
Software solely as embedded for operation o f this product.
No other licenses are granted by implication, estoppel or
otherwise.
Thales Product Warranty Claim Process
Please see the Thales website at www.thalesdsi.com.

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User Manual PN 84469 Rev 1
Table of Contents
INTRODUCTION .................................................................... iCHAPTER 1
INTRODUCTION...............................................................................................................................................................I
ABOUT THIS MANUAL......................................................................................................................................................I
THE IRIDIUM SATELLITE NETWORK .....................................................................................................................................I
SAFETY ..................................................................................................................................................................... III
SYSTEM OVERVIEW ........................................................2-1CHAPTER 2
DESCRIPTION ............................................................................................................................................................ 2-1
Below Deck Unit (BDU)..................................................................................................................................... 2-4
Antenna Unit.................................................................................................................................................... 2-5
CONTROLS AND INDICATORS ........................................................................................................................................ 2-5
Location of Controls –BDU .............................................................................................................................. 2-5
Indicators - BDU ............................................................................................................................................... 2-6
THALES MANAGEMENT PORTAL ...............................3-1CHAPTER 3
GETTING TO KNOW THE THALES MANAGEMENT PORTAL ................................................................................................... 3-1
Menu Components........................................................................................................................................... 3-3
Main Dashboard............................................................................................................................................... 3-7
Status ............................................................................................................................................................... 3-8
Alerts .............................................................................................................................................................. 3-12
Calls................................................................................................................................................................ 3-13
Distress........................................................................................................................................................... 3-13
Settings........................................................................................................................................................... 3-15
System............................................................................................................................................................ 3-30
Diagnostics..................................................................................................................................................... 3-34
About.............................................................................................................................................................. 3-37
Help ................................................................................................................................................................ 3-39
GETTING STARTED.........................................................4-1CHAPTER 4
GETTING STARTED .................................................................................................................................................... 4-1
FIRMWARE UPGRADE....................................................5-1CHAPTER 5
1.1 DOWNLOADING THE FIRMWARE FROM THE THALES WEBSITE.............................................................................. 5-1
1.2 INSTALLING THE FIRMWARE ON VESSELINK ........................................................................................................ 5-1
TROUBLESHOOTING ......................................................6-1CHAPTER 6
TROUBLESHOOTING.............................................................................................................................................. 6-1
System Resets................................................................................................................................................... 6-3
Alerts ................................................................................................................................................................ 6-6
TECHNICAL SPECIFICATIONS......................................7-1CHAPTER 7
TECHNICAL SPECIFICATIONS ......................................................................................................................................... 7-1
CONNECTOR DETAILS: ................................................................................................................................................ 7-3
General Purpose Inputs / Outputs (GPIO) ........................................................................................................ 7-3
BDU 12V Connection Detail.............................................................................................................................. 7-6

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User Manual PN 84469 Rev 1
BDU 10-32VDC Connection Detail.................................................................................................................... 7-6
ACRONYMS / GLOSSARY ...............................................8-1CHAPTER 8
ACRONYMS /GLOSSARY.............................................................................................................................................. 8-1
SPARE PARTS ...................................................................9-1CHAPTER 9
SPARE PARTS......................................................................................................................................................... 9-1
List of Figures
FIGURE 1-1: EARTH SHOWING IRIDIUM SATELLITES IN SIX DEFINED ORBITAL PLANES.................................................. II
FIGURE 1-2: TYPICAL IRIDIUM NETWORK FLOW OF A VOICE OR DATA CALL................................................................. III
FIGURE 1-3: MINIMUM SAFE DISTANCE FROM ANTENNA....................................ERROR!BOOKMARK NOT DEFINED.
FIGURE 2-1: 3CHANNEL VOICE CALLING OVERVIEW................................................................................................ 2-1
FIGURE 2-2: UNLIMITED ON-VESSEL COMMUNICATIONS........................................................................................... 2-2
FIGURE 2-3: VESSELINK SYSTEM WITH ACCESSORIES.............................................................................................. 2-3
FIGURE 2-4: BDU (FRONT VIEW)............................................................................................................................... 2-4
FIGURE 2-5: BDU BACK PANEL .................................................................................................................................. 2-4
FIGURE 2-6: BROADBAND ACTIVE ANTENNA (BAA) UNIT........................................................................................ 2-5
FIGURE 2-7: BDU –POWER SWITCH AND USER CONNECTIONS................................................................................... 2-5
FIGURE 2-8: SYSTEM,SATELLITE AND WI-FI STATUS LED’S.................................................................................... 2-6
FIGURE 3-1 QUICK LINK ICONS ................................................................................................................................. 3-3
FIGURE 3-2 QUICK LINK –SYSTEM STATUS .............................................................................................................. 3-4
FIGURE 3-3 QUICK LINK –SATELLITE STATUS.......................................................................................................... 3-5
FIGURE 3-4 QUICK LINK –WI-FI STATUS.................................................................................................................. 3-5
FIGURE 3-5 QUICK LINK –LAN 1STATUS (LAN 2AND LAN 3SIMILAR)................................................................. 3-6
FIGURE 3-6 QUICK LINK –WAN STATUS.................................................................................................................. 3-6
FIGURE 3-7: THALES VESSELINK DASHBOARD -MAIN SCREEN ............................................................................... 3-7
FIGURE 3-8: STATUSCURRENT DEVICES SCREEN .................................................................................................. 3-8
FIGURE 3-9: STATUSGPS SCREEN ......................................................................................................................... 3-9
FIGURE 3-10: STATUSLAN SCREEN ...................................................................................................................... 3-9
FIGURE 3-11: STATUSPHONES SCREEN ............................................................................................................. 3-10
FIGURE 3-12: STATUSSERVICES....................................................................................................................... 3-10
FIGURE 3-13: STATUSSIM SCREEN ..................................................................................................................... 3-11
FIGURE 3-14: ALERTS SCREEN............................................................................................................................... 3-12
FIGURE 3-15: CALL LOG SCREEN ............................................................................................................................. 3-13
FIGURE 3-16: CLEAR CALL LOG............................................................................................................................. 3-13
FIGURE 3-17: DISTRESS (DISABLED VIEW) ........................................................................................................... 3-14
FIGURE 3-18: DISTRESS (ENABLED VIEW) ............................................................................................................ 3-14
FIGURE 3-19: CONFIRMATION REQUIRED –SEND A DISTRESS MESSAGE ................................................................. 3-14
FIGURE 3-20: SETTINGS GENERAL SCREEN ......................................................................................................... 3-15
FIGURE 3-21: SETTINGS DISTRESS....................................................................................................................... 3-16
FIGURE 3-22: SETTINGSSATELLITE SCREEN ........................................................................................................ 3-18
FIGURE 3-23: SETTINGSWIRELESS SCREEN ......................................................................................................... 3-20
FIGURE 3-24: SETTINGSLAN SCREEN ................................................................................................................. 3-22
FIGURE 3-25: SETTINGSWAN SCREEN ................................................................................................................ 3-23
FIGURE 3-26: SETTINGSPHONE SCREEN............................................................................................................... 3-26
FIGURE 3-27: SETTINGSDATA SCREEN ................................................................................................................ 3-28
FIGURE 3-28: SETTINGSLOCATION SERVICES SCREEN......................................................................................... 3-29

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User Manual PN 84469 Rev 1
FIGURE 3-29: SYSTEM BACKUP SCREEN.............................................................................................................. 3-30
FIGURE 3-30: SYSTEMDATA USAGE SCREEN....................................................................................................... 3-31
FIGURE 3-31: SYSTEMRESET ............................................................................................................................. 3-32
FIGURE 3-32: SYSTEMFIRMWARE SCREEN .......................................................................................................... 3-33
FIGURE 3-33: DIAGNOSTICSSELF-TEST SCREEN .................................................................................................. 3-34
FIGURE 3-34: PERFORM SELF-TEST CONFIRMATION ................................................................................................ 3-34
FIGURE 3-35 DIAGNOSTICSSATELLITE MODEM SCREEN ..................................................................................... 3-36
FIGURE 3-36: DIAGNOSTICSLOGS SCREEN .......................................................................................................... 3-37
FIGURE 3-37: ABOUT SCREEN .................................................................................................................................. 3-38
FIGURE 3-38: HELP SCREEN ..................................................................................................................................... 3-39
FIGURE 4-1: BDU FRONT PANEL DETAIL................................................................................................................... 4-1
FIGURE 4-2: VESSELINK IMEI AND IMSI FROM MOBILE DEVICE............................................................................. 4-2
FIGURE 4-3: INSTALLING SIM CARD AND ENGAGING THE LOCK ................................................................................ 4-3
FIGURE 4-4: SYSTEM,SATELLITE AND WI-FI STATUS LED’S.................................................................................... 4-3
FIGURE 4-5: VESSELINK USER INTERFACE LOGIN .................................................................................................... 4-5
FIGURE 5-1: SYSTEMFIRMWARE............................................................................................................................ 5-2
FIGURE 5-2: SYSTEMFIRMWARE STAGING............................................................................................................. 5-3
FIGURE 5-3: SYSTEMFIRMWARE UPDATE CONFIRM .............................................................................................. 5-4
FIGURE 5-4: SYSTEMFIRMWARE UPDATE COMPLETED.......................................................................................... 5-5
FIGURE 6-1: LOCATION OF POWER BUTTON ON BDU ................................................................................................ 6-3
FIGURE 6-2: MANAGEMENT PORTAL -SYSTEM RESET...................................................................................... 6-3
FIGURE 6-3: RESET BUTTON.................................................................................................................................. 6-4
FIGURE 7-1: RADIO GATEWAY FOR ADVANCED LAND MOBILE SERVICES.................................................................. 7-3
FIGURE 7-2 GPIO CONNECTOR PIN DETAIL............................................................................................................... 7-4
FIGURE 7-3 12V INPUT AND MATING CONNECTOR DETAIL ....................................................................................... 7-6
FIGURE 7-4 10-32 VDC AND MATING CONNECTOR DETAIL ...................................................................................... 7-6
List of Tables
TABLE 2-1 BDU LED STATUS ................................................................................................................................... 2-6
TABLE 3-1 QUICK LINK ICONS ................................................................................................................................... 3-3
TABLE 3-2 THALES VESSELINK DASHBOARD -MAIN SCREEN.................................................................................. 3-7
TABLE 3-3 SETTINGS GENERAL SETTINGS........................................................................................................... 3-16
TABLE 3-4 SETTINGS DISTRESS ........................................................................................................................... 3-16
TABLE 3-5: SETTINGSSATELLITE......................................................................................................................... 3-19
TABLE 3-6: SETTINGSWIRELESS.......................................................................................................................... 3-20
TABLE 3-7: SETTINGSLAN.................................................................................................................................. 3-22
TABLE 3-8: SETTINGSWAN................................................................................................................................. 3-24
TABLE 3-9: SETTINGSPHONE ............................................................................................................................... 3-27
TABLE 3-10: SETTINGSDATA............................................................................................................................... 3-28
TABLE 3-11: SETTINGSLOCATION SERVICES ....................................................................................................... 3-29
TABLE 4-1: BDU LED INDICATORS ........................................................................................................................... 4-4
TABLE 6-1 TROUBLESHOOTING .................................................................................................................................. 6-1
TABLE 6-2: ALERTS /ERROR MESSAGES ................................................................................................................. 6-6
TABLE 7-1 TECHNICAL SPECIFICATIONS .................................................................................................................... 7-1
TABLE 7-2 GPIO CONNECTOR PIN DEFINITION.......................................................................................................... 7-5
TABLE 8-1 LIST OF ACRONYMS.................................................................................................................................. 8-1
TABLE 8-2 LIST OF DEFINITIONS ................................................................................................................................ 8-2
TABLE 9-1 LIST OF EQUIPMENT.................................................................................................................................. 9-1

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User Manual PN 84469 Rev 1
INTRODUCTIONCHAPTER 1
INTRODUCTION
Thank you for your recent purchase of a Thales VesseLINK product. Powered by the Iridium
global satellite network it’s the only system with truly pole-to-pole coverage for voice and data
communications. This USER MANUAL will cover a basic overview and advanced options of
the VesseLINK system.
Additional information can be found in the following documents:
The Thales VesseLINK installation process is simple and is covered in the Installation
Manual (Document # 84464).
The Thales VesseLINK Quick Start Guide (QSG) (Document # 3402131-1)
ABOUT THIS MANUAL
This user manual is intended for anyone who intends to operate and configure the VesseLINK
system. It, however, cannot cover all topics and advanced features. For questions or topics that
are not covered in this manual please contact your airtime provider or Thales at
www.Thalesdsi.com/IRIDIUM/support.
THE IRIDIUM SATELLITE NETWORK
The Iridium satellite network is comprised of 66 low-earth orbiting (LEO), cross-linked
satellites, providing voice and data coverage over Earth’s entire surface. The satellites operate in
six orbital planes, 781 kilometers (485 miles) from Earth. Each orbital plane has 11 satellites.
Each satellite completes one orbit around Earth every 100 minutes, traveling at a rate of 16,832
miles per hour. There are spare satellites in orbit ready to replace a non-functioning satellite.
Iridium has gateways in Arizona, Alaska and additional telemetry, tracking and control facilities
in Canada and Norway. It is the largest commercial satellite constellation in the world.
This constellation ensures that every region on the globe is covered by at least one satellite at all
times. Each satellite is cross-linked to four other satellites; two satellites in the same orbital plane
and two in an adjacent plane.
The Iridium NEXT satellite constellation replaces the older Block 1 Iridium satellite
constellation and supports faster data rates, more capacity and better voice quality.

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User Manual PN 84469 Rev 1
Figure 1-1: Earth showing Iridium satellites in six defined orbital planes.
Figure 1-2 shows a typical flow over the Iridium network of a call made from the VesseLINK
system.
A VesseLINK voice or data call is sent to the closest satellite overhead that has a high signal
strength. The traffic is then routed through the satellite network until it lands at the Alaska
Ground Station, and, is then routed over terrestrial networks to the Gateway in Arizona. At the
gateway, traffic is converted back to internet protocol (IP) and voice, depending on call type and
delivered to the IP cloud or the public switched telephone network (PSTN).

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User Manual PN 84469 Rev 1
Figure 1-2: Typical Iridium network flow of a voice or data call.
SAFETY
The VesseLINK system should only be installed by a qualified professional installer of Maritime
electronic systems. Improper installation could lead to system failure or could result in injury to
personnel on board the vessel. The following are general safety precautions and warnings that
all personnel must read and understand prior to installation, operation and maintenance of the
VesseLINK system. Each chapter may have other specific warnings and cautions.
WARNING
USHOCK HAZARD
The VesseLINK system is a sealed system and is not meant to be opened
for repair in the field by operators or technicians. Covers must remain in
place at all times on the BDU and ADU to maintain the warranty terms.
Make sure the system is correctly grounded and power is off when
installing, configuring and connecting components.
WARNING
DO NOT OPERATE IN AN EXPLOSIVE ATMOSPHERE
This equipment is not designed to be operated in explosive
environments or in the presence of combustible fumes. Operating this or
any electrical equipment in such an environment represents an extreme
safety hazard.

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User Manual PN 84469 Rev 1
WARNING
ANTENNA RADIATION HAZARDS
To comply with FCC Radio Frequency radiation exposure limits, the
antenna must be installed at a minimum safe distance as shown below.
During operation, the antenna radiates high power at microwave
frequencies that can be harmful to individuals. While the unit is
operating, personnel should maintain a minimum safe distance of 1.0
meters (3.3 ft.) from the antenna. The antenna should be mounted in an
area that prevent the possibility of close exposure to the antenna’s
radiation.

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User Manual PN 84469 Rev 1
FCC INFORMATION
Changes or modifications not expressly approved by the manufacturer could void the user’s
authority to operate the equipment.
Note:
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
Consult the dealer or an experienced radio/TV technician for help.

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SYSTEM OVERVIEWCHAPTER 2
DESCRIPTION
The VesseLINK system operates using Iridium CertusSM broadband services over a network of 66
satellites that cover 100% of the globe, including remote locations and the poles. The solution utilizes
this robust network service to provide highly reliable, mobile and essential voice, text and web
communications. For best operation, a clear view of the sky is necessary as satellites can be as
low as eight degrees above the horizon. The service capabilities of the system are outlines below.
CertusSM Multi-Services Platform
Satellite data sessions up to 352kbps (current) & 700kbps (future)
Streaming of 14.4 kbps up to 256kbps (future) available 2019
3 high quality voice lines
Short Burst Data
Location tracking service with subscription at www.clrSight.com
Figure 2-1: 3 Channel Voice Calling Overview

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Additional Features
Embedded 802.11b/g/n Wi-Fi access point
Multiple user capability
Intuitive Management Portal user interface for configuration, monitoring and system status
Application Programming Interface (API) for remote management and issue resolution
PBX (Private Branch Exchange) functionality provides free local calling for internal vessel
communications (see Figure 2-2).
Least Cost Routing automatically switches the data path to an external non-Iridium network
(i.e., cellular, Wi-Fi, etc.) for faster, lower cost transmission when connected
Ruggedized tethered Thales IP Handset for system configuration, monitoring and voice calls
(Future)
Custom Thales softphone application for use on iOS and Android devices including the
Thales IP handset
19” Rack or hull mounted installation
IP67 ADU with single RF cable to the BDU
Radio Gateway feature allows Land Mobile radios to access the satellite voice network
Figure 2-2: Unlimited On-Vessel Communications
Thales VesseLINK standard kit contents are:

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Below Deck Unit (BDU)
Above Deck Unit (ADU) or Antenna
25m RF coaxial cable
AC/DC Power adapter with US and European AC cords
SIM Card (From Air Time Provider)
Terminal and antenna hardware kits
Wi-Fi antenna
Ethernet cable (10 ft.)
VesseLINK Quick Reference Guide
ADU and BDU Mounting plate templates
The optional accessories that are available are:
50m RF coaxial cable
UK and Australian AC cords
19” rack mount tray
Thales IP Handset with 6 foot coil cord
Antenna Pole Mount kit
A typical user setup that includes the standard kit items as well as a POTS phone, VoIP phones
and a computer is shown in Figure 2-3. A cellular modem can be connected to the WAN port for
data least-cost routing operations. Voice calls are always routed through the Iridium system.
Figure 2-3: VesseLINK System with Accessories

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Below Deck Unit (BDU)
The BDU front has a main power switch, one RJ-14 jack for a POTS (Plain Old Telephone
Service) Phone, three PoE (Power over Ethernet) RJ-45 connections for VoIP phones or
Ethernet, and one WAN (Wide Area Network) connection.
Figure 2-4: BDU (Front View)
The BDU back panel (left to right) has a Wi-Fi antenna connector, SIM Card slot, GPIO
connector, 10-32Volt DC input connector, 12Volt DC power input, antenna connector, and
chassis grounding lug.
Figure 2-5: BDU back panel

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Antenna Unit
The ADU is a standalone unit that connects to the BDU through a single coaxial cable. DC
power, RF transmit and receive signals, control data and GPS data are communicated between
the ADU and BDU using this single coaxial cable.
Figure 2-6: Broadband Active Antenna (BAA) Unit
CONTROLS AND INDICATORS
Location of Controls –BDU
Figure 2-7: BDU –Power switch and user connections

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Indicators - BDU
Figure 2-8: System, Satellite and Wi-Fi Status LED’s
Table 2-1 BDU LED Status
Indicator
Description
System
Solid GREEN
System functioning properly
Flashing GREEN
System busy (Booting up)
Solid RED
Fault (minor issue)
Flashing RED
Critical fault (major issue)
Satellite
Solid BLUE
Connected and passing data (over satellite)
Solid GREEN
System functioning properly
Flashing GREEN
Acquiring satellite
Solid RED
Fault (minor issue)
Flashing RED
Critical fault (major issue)
Wi-Fi
OFF
Wi-Fi OFF
Flashing GREEN
Wi-Fi busy
Solid Green
System functioning properly
Solid RED
Fault (minor issue)
Flashing RED
Critical fault (major issue)