If unexpected difficulties ariseIf your appliance does not operate to your satisfaction, you do not have to contact customer service straight away. Please check first as to whether the fault is due one of the following minor causes:Dust escaping from suction sockets:
- Has the filter system been fitted in accordance with the instructions?- Has an original THOMAS filter been used?
Gradual reduction in suction power:
- Are the pores of the filter clogged up by dust or soot?- Is the collecting bin full?- Is there a blockage in the nozzle, extension tube or flexible hose?/Stretch the flexible hose while the appliance is switched on – this will loosen the obstruction.)
Water is coming out of the air expulsion openings of the appliance during vacuuming:
- Is the float (figure P) blocked when vacuuming liquid and unable to operate?- Was original THOMAS cleaning concentrate used for shampooing?- Have AQUAFILTER and waterfiltercartridge been fitted according to the instructions?
Sudden reduction in suction power
- Has the float stopped the flow of air? This can happen if the appliance is standing at a slant or if the appliance falls over. Turn off the vacuum cleaner – the float will fall back into place – the appliance is ready for use again.
The motor does not function:
- Is there damage to the mains cable, plug or socket?- Pull out the plug before checking.- Never open the motor yourself!
No cleaning fluid is coming out:
- Is the pump switched on (switch (7) has to light up)?- Clean the filter catch on the suction hose (36).- Has the suction hose been correctly fitted in the cleaning fluid tank?- Is the spray nozzle clogged? If the spray nozzle becomes clogged, lay the nozzle into water for a while and then blow strongly through it.
Customer Service:Ask your dealer for the address or telephone number of your nearest THOMAS Customer Service.Specify your model number and type when contacting your dealer – you will find these details on the rating plate. To maintain the safety of your appliance, you should have repairs, especially on live parts, carried out by a trained electrician only. In the event of a fault, you should therefore approach your dealer or the THOMAS Customer Service directly.15CE Declaration of Conformity We declare upon our sole liability that this product conforms to the following norms or norm documents.EC low voltage guideline (73/23/EEC), modified by 93/68/EECEC guideline electromagnetic compatibility (89/336/EEC), modified by 91/263/EEC, 92/31/EEC, 93/68/EECApplied harmonised norms:DIN EN 60335-1, DIN EN 60335-2-2; DIN EN 61000-3-2: 1995; DIN EN 61000-3-3: 1995;DIN EN 55014-1: 1993; DIN EN 55014-2: 1997