Thuraya X5-Touch User manual

User Guide
Thuraya X5-Touch

2
Table of Contents
Basics
3 Before you start
8 Device layout and functions
10 Notification icons
11 Battery
13 SIM cards
16 Turning on and connecting to
the network
18 Phone
26 Contacts
31 Messages
32 Memory card (microSD card)
Apps and features
34 Installing or uninstalling apps
35 Navigation
40 SOS
42 Tracking
47 Other apps
Settings
48 Wi-Fi
48 Bluetooth
48 NFC
49 Data services
57 Display
58 Software update
59 Multi-function button
59 Screen capture
Appendix
60 Maintaining your Thuraya
X5-Touch
61 Troubleshooting
65 Thuraya Short Codes
67 Frequency Bands
67 Specifications
68 Certification / Compliance /
Warranty

3
Basics
Before you start
The X5-Touch is a satellite and GSM phone with dual-SIM capability. Please make yourself
familiar with the safety measures and user instructions in this manual before you start
using your Thuraya X5-Touch. This will help you to get the most out of your phone.
For your safety
The following guidelines will help you to use your Thuraya X5-Touch safely.
SWITCH ON SAFELY
Do not switch on the phone where wireless phones use are prohibited or when
it may cause interference or danger.
+
SWITCH OFF IN HOSPITALS
Follow any restrictions that are advised in a hospital. Switch off the phone near
medical equipment.
ROAD SAFETY COMES FIRST
Obey all local laws. Always keep your hands free to operate the vehicle while
driving. Your first consideration while driving should be road safety.
SWITCH OFF IN AIRCRAFT
Follow any restrictions. Wireless devices can cause harmful interference to
aircraft’s navigation and communication systems.
AVOID POTENTIAL HEARING LOSS
To prevent possible hearing damage, do not listen at high volume levels for long
periods.

4
Basics
Genuine accessories
Use only Thuraya approved accessories for your phone.
•Please be aware of dangers when using accessories which are not certified by Thuraya.
Differing electrical specifications can damage your Thuraya X5-Touch and such
accessories may void your device’s warranty and can be potentially harmful.
•Only qualified personnel may install or repair this product.
•Do not short-circuit the battery. Short-circuiting the terminals may damage the battery
or the connecting object.
•Do not expose to temperatures exceeding 90 degrees Celsius.
Caution
•RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
•DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
•USE ONLY THURAYA-APPROVED CHARGERS, BATTERIES, AND CABLES. UNAPPROVED
CHARGERS OR CABLES CAN CAUSE THE BATTERY TO EXPLODE OR DAMAGE THE
DEVICE.
•CONNECTING THE CHARGER IMPROPERLY MAY CAUSE SERIOUS DAMAGE TO THE
DEVICE. ANY DAMAGE CAUSED BY MISUSE IS NOT COVERED BY THE WARRANTY.
•WHEN FLYING, MAKE SURE THE DEVICE IS TURNED OFF DURING TAKEOFF AND
LANDING. AFTER TAKEOFF, YOU CAN USE THE DEVICE IN FLIGHT MODE IF ALLOWED
BY AIRCRAFT PERSONNEL.

5
Basics
Taking care of your Thuraya X5-Touch
The suggestions below will help you to maintain your phone in good condition and to
protect your warranty coverage.
•If your device gets wet inside, remove the battery immediately and allow the device to
dry completely before replacing it. Liquids or moisture can contain minerals that can
damage electronic circuits.
•Do not use or store the device in dusty or dirty areas. Its moving parts and electronic
components can be damaged.
•Do not store the device in very hot areas. High temperatures can shorten the life of the
device and damage batteries.
•Do not store the device in very cold areas. When the device returns to its normal
temperature, moisture can form inside the device and can damage electronic circuit
boards.
•Do not attempt to open the device other than as instructed in this guide.
•Unauthorized antennas, modifications, or attachments could damage the device and
may violate regulations governing radio devices.

6
Basics
Precautions for Thuraya X5-Touch
Your Thuraya X5-Touch is IP67 rated which means it is dust tight and submersible in
water up to 1 meter. To ensure proper protection, make sure the following parts are
assembled properly:
•USB cover •Battery cover
•Earphone jack cover •Antenna jack cover
If these parts are not attached properly, it may cause water or dust ingress
resulting in a malfunction.
The IP rating of the device does not make it resistant to all kinds of liquid.
Pressurised water and salt/sea water can harm the phone even with a high IP
rating.

7
Basics
Unpacking your Thuraya X5-Touch
Your package contains the following items:
Handset Battery Travel Charger Earphone
USB-C Data cable USB disk Car charger Quick start guide
Accessories card Infosheet Optional accessory:
USB-C adaptor
If you want to use an external Micro-USB charger
•You can purchase additional accessories from your local Thuraya retailer.
Make sure they are compatible with the device before purchase.
•Use only Thuraya-approved accessories. Using unapproved accessories may
cause performance problems and malfunctions that are not covered by the
warranty.

8
Basics
Device layout and functions
Power button ( )
LED indicator
SAT antenna
SOS button
Mic
SpeakerUSB jack (type C)
Volume - button
Volume + button
Multi-function button
Front camera
Earphone jack
Light sensor
Receiver

9
Basics
Rear camera
Battery
SD card slot
Nano-SIM card slot 2
NFC connect pin
Direct current
Nano-SIM card slot 1
Flash LEDAntenna connector
Connectivity problems and battery drain may occur in the following situations:
•If you attach metallic stickers on the antenna area of the device
•If you attach a device cover made with metallic material to the device
•If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or mobile data connection

10
Basics
Notification icons
Icon Meaning
Network signal strength
No signal
Wi-Fi
Wi-Fi networks available
Personal Wi-Fi Hotspot
Bluetooth
No SIM card
SD card
Call in progress
Call on hold
Call barring active
Call forward active using
SIM1
Call forward active using
SIM2
Missed call
Speakerphone
Call muted
SOS call
Fax call
New SMS or MMS
SMS/MMS not sent/received
USB-cable inserted
Icon Meaning
Sending files
Downloading files
FM Radio
Screen capture
Battery level
Battery level low or battery
temperature is too high/low
Earphone connected
Cast
Using location services
Vibration
Alarms only or Priority only
Total silence mode
Airplane mode
Data saver mode
Alarm
Timer
Stopwatch
GmPRS active
Circuit switched satellite data
call