Tiger Serve1 User manual

Tiger Serve1 Assembly Guide
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Tiger Serve1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Package Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Site Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Unpacking Tiger Serve1 . . . . . . . . . . . . . . . . . . . . . . . . 5
Installing Tiger Serve1 . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing The Front Panel Bezel . . . . . . . . . . . . . . . . . . . 7
Connecting The Appliance to The Power . . . . . . . . . . . . . 9
Powering On The Appliance . . . . . . . . . . . . . . . . . . . . . . 9
Cabling Tiger Serve1 . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Hardware Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Monitoring the System Status . . . . . . . . . . . . . . . . . . . . 13
Monitoring Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . 13
Monitoring Power Supply . . . . . . . . . . . . . . . . . . . . . . . . 14
Post Installation Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . 14
Replacing a Failed Power Module . . . . . . . . . . . . . . . . . . 14

Tiger Serve1 Assembly Guide :
2
© Copyright 2013 Tiger Technology. All rights reserved.
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER TIGER TECHNOLOGY
NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR
CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT
TO THE TIGER TECHNOLOGY PRODUCTS, AND SPECIFICALLY DISCLAIM THE
IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Limitations of Liability
To the extent allowed by local law, the remedies provided in this Warranty Statement
are the customer's sole and exclusive remedies.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS
SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT
SHALL TIGER TECHNOLOGY OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES,
WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND
WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Local Law
This Warranty Statement gives the customer specific legal rights. The customer may
also have other rights that vary from state to state in the United States, from province
to province in Canada, and from country to country elsewhere in the world.
To the extent that this Warranty Statement is inconsistent with local law, this
Warranty Statement shall be deemed modified to be consistent with such local law.
Under such local law, certain disclaimers and limitations of this Warranty Statement
may not apply to the customer. For example, some states in the United States, as well
as some governments outside the United States (including provinces in Canada), may:
Preclude the disclaimers and limitations in this Warranty Statement from limiting the
statutory rights of a consumer (e.g.,the United Kingdom);
Otherwise restrict the ability of a manufacturer to enforce such disclaimers or
limitations; or Grant the customer additional warranty rights, specify the duration of
implied warranties which the manufacturer cannot disclaim, or not allow limitations
on the duration of implied warranties.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE
TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE
IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO
THE SALE OF TIGER TECHNOLOGY PRODUCTS TO SUCH CUSTOMERS.
Tiger Technology reserves the right to revise and improve its products as it sees fit.
This publication describes the state of this product at the time of its publication, and
may not reflect the product at all times in the future.
THIRD-PARTY TRADEMARKS
All other brand names, product names, or trademarks belong to their respective
holders.
Manual Revision and Control
Title: Tiger Serve1 Assembly Guide
Hardware model: 1.0
Date: November 6, 2014
Revision Record
Date Description Version
29/08/2014 Initial Draft 1.0

Tiger Serve1 Assembly Guide Product Overview: Product Overview
3
Congratulations on your purchase of Tiger Serve1, Tiger Technology’s shared storage
manager. This manual describes how to install and connect Tiger Serve1 at your site -
from unpacking the appliance to powering on the system.
Before proceeding, make sure that you have read carefully all instructions, paying
special attention to the following symbols used in this guide:
SAFETY WARNING
IMPORTANT NOTE
TIP
You can find the most up-to-date version of this manual at the following address:
http://www.tiger-technology.com/products/tiger-series/tiger-serve1/
Product Overview
Tiger Serve1 is a state of the art, ready-to-deploy shared storage manager. Once
connected to the shared storage via Fibre Channel, the compact rack-mountable
appliance acts as a metadata controller to the shared storage volumes and lets SAN
Tiger Clients (connected to the storage via FC) and LAN Tiger Clients (connected to
the appliance via 1/10GbE) access the volumes concurrently, without risk of data
corruption, utilizing the optimum of their connection.
The appliance is shipped fully configured to you. To deploy Tiger Serve1 you should
simply:
1. Rack-mount the appliance or install it on a table top (see “Installing Tiger Serve1”
on page 7).
2. Connect the appliance to the shared storage and to client computers. (see “Cabling
Tiger Serve1” on page 9).
3. Connect the appliance to the power source and turn it on (see “Connecting The
Appliance to The Power” on page 9).
Tiger Serve1 Features
• 1U, 19” rack-mount chassis.
• 8 Fibre Channel and/or 10GbE, and 1GbE ports for connection to the storage and
client computers.
• Redundant power supply (a failed power module can be replaced while the system
is operating).
• Tiger Technology software for shared storage management and diagnostics.
• projectStore software for advanced project collaboration.
Package Content
The package you have received weighs approximately 32kg and has the following
dimensions:
It must contain the following:
• 1 x 1U, 19” rack-mount chassis.
• 1 x rack-mount rails kit:
• 2 x slide rails.
• 8 x screws for attaching the rails to the appliance.

Tiger Serve1 Assembly Guide Product Overview: Hardware Overview
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• 5 x screws for attaching the rails and the appliance to the rack.
• printed instructions for installing the rails.
• 2 x power cables.
• 1 x 1.80m UTP network cable.
• 1 x front panel bezel.
• 1 x system restore USB flash drive.
• 1 x CD with instructions.
Important: If any of the components listed above is missing from your
shipment, please contact your reseller or Tiger Technology support
immediately.
Hardware Overview
Note: The pictures used to illustrate the product in this manual may differ from the
Tiger Serve1 appliance you have received depending on the model and firmware
version.
Technical Characteristics
Front View
Tiger Serve1's front features the front panel bezel flanges and the controls of the
appliance:
• System reset button and system power button.
Tip: The back of the appliance features a system reset and system power buttons,
which can be used instead once you install the front panel bezel.
• USB 2.0 port - for firmware updates and system recovery.
• LED indicators for monitoring system status and connectivity (see “Monitoring the
System Status” on page 13).
Description Specification
Net weight approx. 20kg/44lbs
Power Supply Unit High-e iciency 450W, 1 + 1 Redundant
Power Supply with PFC, AC 100~240V Full
Range, 50Hz~60Hz
Temperature Range Operating: 10
º C~35 º C (50 º F~94.9 º F)
Non-operating: -40
º C~70 º C (-40 º F~158 º F)
Humidity Range Operating: 8%~90% non-condensing
5% ~85% non-condensing

Tiger Serve1 Assembly Guide Site Installation: Site Installation
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Rear View
The back of the appliance features the following elements:
• 2 x power supply modules.
• System power button and system reset button.
• depending on the configuration you have purchased:
• 8 Gb FC ports;
• 10 Gb Ethernet ports;
• 1 x Admin Ethernet port for initial setup of the appliance.
• 1 x Public Ethernet port for public and Internet communication.
Tiger Serve1 supports the following types of cables for connection to the shared
storage and client computers:
• fibre optic or copper SFP (small form-factor pluggable) interconnect cables.
• fibre optic or copper cables with SFP+ (Small Form-factor Pluggable enhanced)
connectors.
• 10/100/1000 Base-T cables with RG45 connectors at each end.
Site Installation
Unpacking Tiger Serve1
Important: Do not throw away any of the packaging components, until you
ensure that the appliance works properly and there is no need to return any
part.
Tip: It is advisable to keep all packaging components until the warranty of
your appliance expires.
1. Cut the straps of the box, cut or remove the tape and open the flaps.

Tiger Serve1 Assembly Guide Site Installation: Unpacking Tiger Serve1
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2. Take out the cases with the rack rails kit and the cables.
3. Take the bezel out the foam protectors.
4. Take out the foam case with the appliance, holding it at each side and place it on a
surface, ensuring that the system remains stable.
Important: Tiger Serve1 weighs approximately 20kg. Attempting to move it without
assistance could cause personal injury. Request assistance and use proper lifting
techniques when lifting the appliance.

Tiger Serve1 Assembly Guide Site Installation: Installing Tiger Serve1
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5. Holding the appliance one by one remove the protectors at each side.
Installing Tiger Serve1
Before installing Tiger Serve1 in a rack or on a table top, consider the limitations for
maximum cable lengths, when deciding on the location of the appliance within your
facility. Also check the appliance's technical characteristics to make sure that the
rack/the table meets the physical, electrical, and thermal specifications.
Rack-mounting Tiger Serve1
You can mount Tiger Serve1 in a standard, 19-inch-wide, four-post video rack. A rack-
mount rails kit is included in your shipment.
If you are installing Tiger Serve1 in a rack, follow the instructions supplied in the rack-
mount rails kit to install the appliance.
Tip: Install the heaviest devices in the lowest position in the rack.
Installing Tiger Serve1 on a Table Top
If you do not plan to install your Tiger Serve1 in a rack, and you opt for tabletop
installation, ensure that:
• the surface is clean and in a safe location;
• the appliance is stable, its bottom faces down and its top faces up.
Tip: To determine the top and bottom of the appliance, use the text direction on
the printed labels.
• the appliance is installed off the floor (dust that accumulates on the floor is drawn
into the interior of the appliance by the cooling fans. Excessive dust inside the
appliance can cause overheating and component failures);
• there is at least 50cm (19 inches) of clearance at the front and rear of the appliance
for accessing network cables or equipment;
• the appliance receives adequate ventilation (it is not being installed in an enclosed
cabinet where ventilation is inadequate);
• the appliance is not in close proximity to devices that emit strong electromagnetic
waves.
Installing The Front Panel Bezel
Tiger Serve1 is shipped with a bezel that covers the front panel.
Tip: You can install/remove the bezel at any time without having to turn off
the appliance or dismount the appliance from the rack.

Tiger Serve1 Assembly Guide Site Installation: Installing The Front Panel Bezel
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To install the bezel:
1. Insert the tabs on each end of the bezel into the flanges on each side of the
appliance's front panel.
2. Using your index finger, push inward the release latch at each side of the bezel and
slightly push the bezel to the front panel until you hear a clicking sound.
To remove the bezel, with your index finger push inward the release latches at each
side of the bezel and gently pull it away from the front panel:

Tiger Serve1 Assembly Guide Site Installation: Connecting The Appliance to The Power
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Connecting The Appliance to The Power
Your Tiger Serve1 is shipped with two power supply modules, installed in the rear of
the appliance. These modules supply redundant power to Tiger Serve1 - should a
power supply module fail, you can replace it while the system is operating (see
“Replacing a Failed Power Module” on page 14). You can replace a failed power
module only with a power module of the same model.
To connect the appliance to the power supply:
1. Plug the power cord in the power socket of the power supply module.
2. Connect the power cord to the power outlet.
If the appliance is properly connected, the power module LED indicator will start
blinking in green. If there's problem with the module installation, its LED indicator
is red (blinking or solid) or there is no light at all.
Powering On The Appliance
To power on the appliance:
1. Press once the power button at the back of the appliance.
2. Wait until the button (or the power status LED at the front) becomes solid green.
To turn off the appliance:
Important: It is advisable to always attempt to shut down the appliance
through the web UI, before resorting to hard shut down.
Press continuously the power button at the back of the appliance, until its light
goes off.
To restart the appliance:
It is advisable to always attempt to restart the appliance through the web UI,
before resorting to forced restart of the system.
Press the Reset button at the back of the appliance.
Cabling Tiger Serve1
Tiger Serve1 can connect to the shared storage via Fibre Channel (directly or using a
Fibre Channel switch).

Tiger Serve1 Assembly Guide Site Installation: Cabling Tiger Serve1
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Important: If you want to connect the appliance through the Fibre Channel ports
using multipathing, prior to connecting it, contact Tiger Technology support for
instructions.
The appliance can connect to client computers via 1GbE and/or 10GbE. When a client
computer is connected to the appliance via 10GbE (directly or using an Ethernet
switch), there’s no need to connect that computer through the Public port as well.
Additionally, Tiger Serve1 features an Admin port for connection to a computer, from
which to perform the initial setup of Tiger Serve1 (refer to Tiger Serve1 Administration
Guide).
To connect a computer to the Admin port:
1. Plug one end of the network cable provided in the shipment in the Admin port.
2. Plug other end of the network cable in the LAN port of the computer, from which
you want to perform the initial setup.
For details about performing the initial setup of Tiger Serve1, refer to Tiger Serve1
Administration Guide.
To connect Tiger Serve1 to the shared storage via FC:
1. Remove the protective black cap from the Fibre Channel port.
2. If your fibre optic cable has protective caps, remove them.

Tiger Serve1 Assembly Guide Site Installation: Cabling Tiger Serve1
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3. Plug one end of the fibre optic cable into the SFP socket of the FC port.
4. Do one of the following:
• Plug other end of the fibre optic cable in the port of the Fibre Channel card of the
storage.
• Plug other end of the fibre optic cable in the port of the Fibre Channel switch that
is connected to the shared storage.
Note: If you opt for interconnection via switch, refer to your switch documentation
for further setup instructions.
To interconnect Tiger Serve1 through the 10GbE port:
Note: Your Tiger Serve1 shipment doesn't include copper and fibre optic cables.
1. Remove the protective black cap from the 10GbE port.
2. If your fibre optic cable has protective caps, remove them.

Tiger Serve1 Assembly Guide Site Installation: Cabling Tiger Serve1
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3. Plug one end of the cable into the 10GbE port of the appliance.
4. Do one of the following:
• Plug other end of the cable in the 10GbE port of a client computer.
• Plug other end of the cable in the 10GbE port of the Ethernet switch that is
connected to client computers.
Note: If you opt for interconnection via switch, refer to your switch documentation
for further setup instructions.
To interconnect Tiger Serve1 through the Public port:
Note: Your Tiger Serve1 shipment doesn't include twisted pair cables.
5. Plug one end of the network cable into the Public port of the appliance.
6. Plug other end of the network cable in the port of the Ethernet switch that
interconnects computers on the network.

Tiger Serve1 Assembly Guide Hardware Monitoring: Hardware Monitoring
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Hardware Monitoring
Monitoring the System Status
The LEDs on the front panel of Tiger Serve1 allow you to monitor the system status.
You can monitor the system activity without removing the front panel bezel:
Monitoring Connectivity
You can monitor the connectivity of the appliance to the storage using the LED
indicators on the FC ports.
You can monitor the connectivity of the appliance to the network using the LED
indicator on the 1GbE ports (Public and Admin).
FC ports
Your configuration can include a 8 Gb FC card. The FC card is set up to work in auto
mode i.e. its port transmits data depending on the connectivity mode of the storage’s
(or the switch’s) FC card. You can view the transmission mode through the FC port
using the LED indicators above it. If the FC port LED’s light is off the port is inactive.
8 Gb Cards
Indicator LED color Status Description
system activity LED green solid system is idle
green slow blinking
(once a second)
maintenance opera-
tions running while
system is idle (like
disk de ragmenta-
tion, or example)
green ast blinking
(more than 4
times a second)
system is busy
network activity LED amber blinking online
- - o line or no trans-
action
power ailure LED red solid power supply error
or no power
-- OK
an ailure LED red blinking error or an ailure
-- OK
power status LED
green blinking
stand by
(power is on, but the
system is not turned
on)
solid power on
Indicator LED color Status Description
le t green solid 2 Gb mode
right green solid 4 Gb mode
both green solid 8 Gb mode

Tiger Serve1 Assembly Guide Post Installation Maintenance: Monitoring Power Supply
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10 GbE Ports
You can view the status of the appliance’s connection through a 10GbE port using the
LED indicator above it.
1 GbE Ports
You can view the status of your connection through an 1 GbE port using the LED
indicators above it.
Monitoring Power Supply
You can monitor the activity of the power modules using their LED indicator:
Post Installation Maintenance
Replacing a Failed Power Module
Your Tiger Serve1 is shipped to you with two power supply modules, installed in the
rear of the appliance. These modules supply redundant power toTiger Serve1 - should
a power supply module fail, you can replace it while the system is operating. You can
replace a failed power module only with a power module of the same model.
To replace a failed power module:
1. Find the failed power module (the light of its LED indicator is solid red or there’s
no light at all).
Indicator LED color Status Description
activity LED
(le t indicator)
green blinking The adapter is sending or
receiving network data at
up to 10Gbps.
- - No network activity on the
link.
link LED
(right indicator)
amber solid or
blinking
The 10GbE LAN card is
initialized.
--The adapter is not
receiving power or the
10GbE LAN card is not
initialized.
Indicator LED color Status Description
speed LED
(le t indicator)
amber solid Operating as a Gigabit
connection (1000 Mbps).
green solid Operating as a 100-Mbps
connection.
- - Operating as a 10-Mbps
connection.
link LED
(right indicator)
green blinking There is activity on this
port.
- - No link is established.
Indicator LED color Status Description
power module green blinking system is in stand by mode
solid normal mode
red blinking no power
solid power module ailure

Tiger Serve1 Assembly Guide Post Installation Maintenance:
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2. Unplug its power cable from the module's socket. 3. Holding the lever of the power module with your index finger, push the side tab to
the right and slide out the unit from the appliance.

Tiger Serve1 Assembly Guide Post Installation Maintenance:
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4. Insert the new power module until it makes full contact with the enclosure and you
hear a clicking sound.
Tip: To check that the power module is properly installed, try to pull it out without
pressing the side tab. If the power module can be pulled out, repeat the step again.
5. Plug the power cable in the module's socket.