Tineco A11 Series User manual

A11 SERIES
Stick Vacuum Cleaner
Instruction Manual
Manual De Uso
Mode D’emploi
*Actual product may differ from illustration.
TINECO IS HERE TO HELP.
We’ll get back to you within 1 business day.
www.tineco.com
1-855-292-8864
Mon. - Fri. 9am - 6pm (CST)

EN
CONTENTS
Important Safety Instructions...............................................................2
Overview................................................................................................4
Accessories............................................................................................5
Assembly ...............................................................................................7
Operation..............................................................................................9
Maintenance .......................................................................................12
Specications......................................................................................15
Troubleshooting..................................................................................16
Warranty ..............................................................................................17
TINECO IS HERE TO HELP.
We’ll get back to you within 1 business day.
www.tineco.com
1-855-292-8864
Mon. - Fri. 9am - 6pm (CST)

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SAVE THESE INSTRUCTIONS
Household use only.
When using an electrical appliance, basic precautions should always be followed, including
the following:
READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the
warnings and instructions may result in electric shock, re and/or serious injury.
WARNING – To reduce the risk of re, electric shock, or injury:
1. This appliance can be used by children aged from 8 years and above and persons with
reduced physical, sensory or mental capabilities or lack of experience and knowledge
if they have been given supervision or instruction concerning use of the appliance in
a safe way and understand the hazards involved. Children should not play with the
appliance. Cleaning and user maintenance shall not be performed by children without
supervision.
2. The appliance is not to be used by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have
been given supervision or instruction.
3. For INDOOR use ONLY. Do not use the appliance outdoors, nor in commercial or
industrial environments. Do not use the appliance on wet surfaces or surfaces with
standing water.
4. Do not allow to be used as a toy. Close attention is necessary when used by or near
children, pets or plants.
5. Use only as described in this manual. Use only manufacturer’s recommended
attachments.
6. Do not use with a damaged cord or plug. If appliance has been dropped, damaged,
left outdoors, dropped into water, or is not working as it should, return it to a service
center.
7. Do not handle charger, including charger plug, and charger terminals with wet hands.
8. Do not put any object into openings. Do not use with any openings blocked; keep free
of dust, lint, hair, and anything that may reduce air ow.
9. Keep hair, loose clothing, ngers, and all parts of your body away from openings and
moving parts.
10. Use extra care when cleaning on stairs.
11. Do not use to pick up ammable or combustible liquids, such as gasoline, or use in
areas where they may be present.
12. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot
ashes.
13. Do not use without a lter.
14. Prevent unintentional activation. Ensure the switch is in the off position before
connecting to the battery pack, picking up or carrying the appliance. Carrying the
appliance with your nger on the switch or powering on the appliance with the switch
on may cause accidents.
Important Safety Instructions

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15. Disconnect the battery pack from the appliance before making any adjustments,
changing accessories, storing the appliance. Such preventive safety measures reduce
the risk of starting the appliance accidentally.
16. For the purposes of recharging the battery, only use the detachable supply unit
provided with this appliance. A charger that is suitable for one type of battery pack may
create a risk of re when used with another battery pack.
17. Use appliances only with specically designated Tineco battery packs. Use of any other
battery packs may create a risk of injury and re.
18. When battery pack is not in use, keep it away from other metal objects, like paper clips,
coins, keys, nails, screws or other small metal objects, that can make a connection from
one terminal to another. Shorting the battery terminals together may cause burns or a
re.
19. Under improper usage, liquid may be ejected from the battery; avoid contact. If contact
accidentally occurs, ush with water. If liquid comes into eye contact, seek medical
help. Liquid ejected from the battery may cause irritation or burns.
20. Do not use a battery pack or appliance that is damaged or modied. Damaged or
modied batteries may exhibit unpredictable behavior resulting in re, explosion or risk
of injury.
21. Do not expose a battery pack or appliance to re or excessive heat. Exposure to re or
temperatures above 266°F (130°C) may cause an explosion.
22. Follow all charging instructions and do not charge the battery pack or appliance
outside of the temperature range specied in the instructions. Charging improperly or
at temperatures outside of the specied range may damage the battery and increase
the risk of re.
23. Have servicing performed by a qualied repair person using only identical replacement
parts. This will ensure that the safety of the product is maintained.
24. This appliance contains battery cells that are non-replaceable. Do not modify or
attempt to repair the appliance or the battery pack except as indicated in the
instructions for use and care.
25. Always turn off this appliance before connecting or disconnecting the motorized
nozzle.
26. Do not charge or store the appliance outdoors or inside a car. Only charge, store or use
the battery in a dry indoor area where the temperature is higher than 39.2°F (4°C) but
lower than 104°F (40°C). The charger is for indoor use only.

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AB CDEFGHIJKL
A. Low-Med-Max indicator
B. Dust empty release button
C. Dustbin
D. Trigger lock
E. Trigger
F. Mode switch button
G. Dustbin release button
H. Battery release button
I. HEPA release button
J. Battery indicator light
K. Rubber handle
L. Battery pack
Overview

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Note:
• Test an accessory on a small, inconspicuous area before use on sensitive surfaces.
• The packaging box shows which accessories are included with your purchase.
• As shown below, there are many components compatible with this model. If you require more
accessories, please go to www.tineco.com or store.tineco.com.
Full-size LED multi-tasker power brush
Ideal for both hard oors and carpets.
Very effective for dislodging dirt embedded in the carpet.
Mini power brush
For vacuuming upholstered furniture, mattresses, etc.
Vacuums pet hair and removes ingrained dirt.
2-in-1 dusting brush
Switches between a wide and a soft brush by pressing the release
button. The soft brush is most effective on hard-surface furniture
while the wide brush is effective for upholstered furniture,
curtains, etc.
Crevice tool
For corners, nooks, and other hard-to-reach places such as
around car seats, picture frames, and cupboards.
Soft dusting brush
Angled bristles on a slender, oval-shaped rim provide anti-static,
cushioned contact. Suitable for dusting shelves, lighting, delicate
surfaces, electronics and more.
Accessories

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Flexible long crevice tool
Easy to bend, easy to reach tight spots. Suitable for cleaning dust
behind and beneath furniture, around refrigerators, and many other
tight gaps.
Full-size LED soft-roller power brush
Perfect for hard oors, especially sensitive wood oor.
Picks up coarse and ne dirt at the same time.
Multi-angle folding tube
An articulated joint makes it adjustable to allow for exibility when
cleaning from high to low.
Flexible extension hose
Excellent extension and exibility to access hard-to-reach spaces;
perfect for in-care use.
Compatible with all non-motorized Tineco accessories.
Pre-lter cleaning tool
A dirty lter is a leading cause of suction loss, and this tool is
designed to make your lter last much longer. Place the dirty
lter inside the pre-lter cleaning tool and close the lid. Run the
appliance in MAX mode, and rotate the side cover.
Hair cleaning tool
Use the end with the small blade to remove hair and debris wrapped
around the roller.
Use the end with the brush to clean the brush window, and the
dustbin, as required.

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Insert tube.
Insert the power brush.
Press the release button to remove the tube.
Press the release button to remove the power
brush.
To clean the dustbin more thoroughly,
press the dustbin release button to
detach from the appliance.
When re-attaching the dustbin, hold on an angle
and slot the top of the dustbin into the hook on
the main body. Push upwards until the hook is xed
into the slot on the dustbin and then it clicks back
into place.
Tube Installation
Dustbin Installation
Brush Installation
Assembly
①
②

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Press the battery release button, and
remove the battery.
To replace, slide the battery into the slot at
the base of the main body. The battery will
click into position when correctly tted.
Battery Installation
Wall-mounted Dock Installation
Assemble the two bracket components,
with a “click” to signify correct assembly.
Once this is complete, use the screws
provided by Tineco to afx the dock to
the wall.
Determine the best wall location for
mounting the dock. We recommend
placing it 47.25” (120cm) from the lower
screw hole to the oor (may need to be
adjusted based on the actual situation).
Warning:
• Ensure the wall surrounding the mounting area is free of gas, water pipes, electrical cables and wires.
• To avoid the dock falling, ensure it is rmly installed.
click
47.25"
(120cm)

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Pull the trigger to activate the suction.
Pull the trigger lock to hold the trigger for
continuous power mode.
Note:
• Before the rst use, please charge the appliance (see “Charging the Battery”) for 3-4 hours in an area
where the ambient temperature is between 39.2°F (4°C) and 104°F (40°C).
• Select an accessory and attach it to the appliance before use (see “Accessories”).
• Place the appliance on the wall-mounted dock for convenient storage and recharging after use.
Place the main body on the dock. To avoid bristle damage, always place
attachments on the dock after use.
Operation
Preparing for Use
Press to enter Medium mode, and press
it again to enter MAX mode. From MAX mode,
press to return to Low mode.
Low mode: one indicator light illuminated
Medium mode: two indicator lights illuminated
MAX mode: all indicator lights illuminated
ù
ø
click

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Press the release button on the side of
the dustbin to empty the contents.
Close and click the dustbin ap back into
place.
Emptying the Dustbin
• When secured on the wall-mounted dock, the battery attached to the main body will charge rst,
followed by the spare battery.
Connect the adaptor to the dock and outlet.
To charge, secure the main body and/or the spare battery on the dock. The battery can be recharged
while attached to the main body, or separately.
Warning:
• Only use the Tineco-provided adapter to charge the battery.
• During long periods of not being used, store the lithium battery in a cool, dry place. Ensure the
battery is half-charged every 3 months (2 battery indicators glow on regular mode).
• Store appropriately indoors in a dry place. Do not expose appliance to sunlight or freezing
temperature. Recommended temperature range: 39.2°F (4°C)~104°F (40°C).
Charging the Battery
* spare battery included in
selected models

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Runtime
• 2000mAh Li-ion:
Low/Med/MAX mode: ~30 mins/14 mins/10 mins
2500mAh Li-ion:
Low/Med/MAX mode: ~40 mins/19 mins/12 mins
*Actual runtime depends on the quantity and capacity of the battery.
• Estimated runtime data was obtained by a Tineco Laboratory using one battery and non-motorized
accessories.
Charging Time
• A full charge takes approximately 3-4 hours for one battery.
• Estimated data was obtained by a Tineco Laboratory using ambient temperatures between
39.2°F (4°C) to 104°F (40°C).
Indicator
When in Use
Three solid blue lights: full power.
Two solid blue lights: medium power.
One solid blue light: low power.
One blinking red light: out of power, the appliance is blocked, or the
battery is overheated.
One blinking pink light: the lters or suction mouth is blocked.
During Charging
Three blue lights blinking successively: charging.
One blinking red light: fault, check the troubleshooting guide.
Fully Charged
In 5 minutes: three solid blue lights.
After 5 minutes: lights off.

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Note:
• Clean the dustbin and lters after each use.
• Use the cleaning tool to thoroughly clean the pre-lter when pink light blinking. To maintain high
performance, wash and dry the pre-lter monthly, replacing it every 6 months.
Wash and dry the HEPA lter every 3 months, replacing it every 12 months.
Maintenance
Dustbin and Mesh Filter
Press the dustbin release button to remove
the dustbin.
Turn counter-clockwise to remove the
lters.
Clean with a damp cloth, taking care to
prevent water entering the appliance main
body and battery.
Clean the dustbin and mesh lter under cold,
running water. Air dry completely before
reinstalling.
After cleaning, insert the clean pre-lter into
the mesh lter properly and it clicks into place.
Install the clean lter and dustbin back into
the main body, then close the dustbin ap.
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①
②
③
④
Mesh lter Pre-lter

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Pre-lter
Ensure the appliance is switched off before
cleaning, and remove the dirty pre-lter from
the mesh lter-holder.
Do not turn the appliance upside down when
removing or installing the lter to prevent dust
from entering the motor.
Replace a clean lter to the main body. Put
the dirty pre-lter into the cleaning tool and
connect the cleaning tool to the main body.
Run the appliance in MAX mode, and rotate the
side cover to clean the dirty pre-lter.
HEPA Filter
Press the HEPA release button and gently
remove for cleaning. Do not use the appliance
without rst installing the HEPA lter.
Do not place the appliance in the direction as
above when removing or installing the HEPA
lter, to prevent dust from entering the motor.

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The HEPA lter can be washed under running
water and must be completely dry before
reinstalling.
Brush Roller
Use a coin or other tool, to unlock the brush
roller lock, then remove the brush from the
brush window.
Remove the debris wrapped around the roller
with the Tineco Hair Cleaning Tool.
Gently clean the transparent brush window. After cleaning, reinstall the brush.
Warning:
• The power brush contains electrical components which must not be soaked or washed with water.
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Product A11 Series
Voltage 21.6V
Rated Power 450W
Dustbin Capacity 0.6L
Charging Time (One battery) 3-4 hrs
AC Input 100-240V~
Disposal
• The battery contains materials that are harmful to the environment and must be removed from the
appliance before it is discarded.
• When removing the battery, the appliance must be powered off.
• Batteries, chargers, accessories and packaging should be sorted for environmental friendly recycling.
Do not put them into re, water or soil. Do not dispose of batteries and chargers into household
waste!
• If battery leakage contacts skin or clothing, immediately ush with water to avoid irritation and seek
medical help.
Specications

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Problem Possible cause Solution
The appliance does not
turn on
No power Charge the battery
The suction mouth is blocked Check and remove blockages
Weak suction power
Dustbin and lters are full Clean the dustbin and lters
The pre-lter is not installed Install the pre-lter
The appliance is blocked
(i.e. the tube, suction mouth or
some other parts)
Remove blockages
The brush roller tangled with hairs
or bers Clean the brush roller
Abnormal motor sounds
The appliance is blocked
(i.e. the tube, suction mouth or
some other parts)
Remove blockages
Battery won’t charge The battery is not correctly
installed
Remove the battery and
re-insert
Red light blinking, main
body continues working
while the brush stops
The brush is blocked Stop the appliance and clean
the brush roller
One blinking red light
Out of power, the battery is
overheated, or the appliance is
blocked
Charge the battery, cool the
battery, or remove blockages
One blinking pink light The lters or the suction mouth is
blocked
Clean lters or remove
blockages
Note:
If the above troubleshooting guide fails to provide a solution, please visit our website
www.tineco.com for further support.
Troubleshooting

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Warranty
2-YEAR LIMITED WARRANTY
• Only applies to purchases made from authorized retailers of Tineco.
• Is subject to the adherence of the requirements outlined in this instruction manual, and is subject to
further conditions outlined below.
WHAT IS COVERED?
• Your Tineco appliance has a 2-year warranty against original defects in material and workmanship,
when used for private household purposes in accordance with the Tineco Instruction Manual.
Motorized accessories and battery bought separately come with a 1-year warranty.
• This warranty provides, at no extra cost to you, all labor and parts necessary to ensure your appliance
is in proper operating condition during the warranty period.
• This warranty will only be valid if the appliance is used in the country in which it was sold.
WHAT IS NOT COVERED?
Tineco shall not be liable for costs, damages or repairs incurred as a result of:
• Appliances purchased from an unauthorized dealer.
• Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance
with the Tineco Instruction Manual.
• Use of the appliance other than for normal domestic purposes, e.g. for commercial or rental
purposes.
• Use of parts not in accordance with the Tineco Instruction Manual.
• Use of parts and accessories other than those produced or recommended by Tineco.
• External factors unrelated to product quality and use, such as weather, modications, accidents,
electrical outages, power surges or acts of God.
• Repairs or alterations carried out by unauthorized parties or agents.
• Failing to clear blockage and other hazardous material from the appliance.
• Normal wear and tear, including normal wearing parts, such as clear bin, belt, lter, HEPA, brush
bar, and power cord (or where external damage or abuse is diagnosed), carpet or oor damage due
to use not in accordance with manufacturer’s instructions or failure to turn the brush bar off when
necessary.
• Reduction in battery discharge time due to battery age or use.

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WARRANTY LIMITATIONS
• Any implied warranties relating to your appliance including but not limited to warranty of
merchantability or warranty of tness for a particular purpose, are limited to the duration of this
warranty.
• Warranty coverage applies to the original owner and to the original battery only and is not
transferable.
• This limited warranty gives you specic legal rights. You may also have other rights which vary by
region.
• Manufacturer’s warranties may not apply in all cases, depending on factors such as use of the
product, where the product was purchased, or who you purchased the product from.
Please review the warranty carefully, and contact the manufacturer if you have any questions.
WARRANTY SERVICE
Register: We highly recommend that upon purchase, you register your appliance on the Tineco ofcial
website (www.tineco.com) and enjoy exclusive benets. To register, please enter the last 11 digits of
the serial number (remove the dustbin to nd the serial number).
Failure to register your product won’t diminish your warranty rights.
&99999999999
&9999999999
How to Claim: Please retain your proof of purchase. To make a claim under our Limited Warranty,
you need to provide your serial number and the original purchase receipt with the purchase date and
order number on it.
All work will be carried out by Tineco or an authorized agent.
Any replaced defective parts will become the property of Tineco.
Service under this warranty will not extend the period of this warranty.
Contact our Customer Service
Hotline: [phone]
or Visit Tineco website
www.tineco.com
for expert customer service.