TIVA SNBHTR User manual

Owner’s Manual
Carbon Infrared Heater
AU
TIVA Heater Indoor-Outdoor - User Manual - BDV2.indd 1TIVA Heater Indoor-Outdoor - User Manual - BDV2.indd 1 17/06/2021 2:08:50 p.m.17/06/2021 2:08:50 p.m.

Congratulations on purchasing the TIVA™Heater Indoor/Outdoor.
Before installing and using the heater, please read this owner’s
manual carefully, and keep it somewhere safe for future reference.
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SAFETY INSTRUCTIONS
Read all instructions before installing and using this heater.
When using electrical appliances, basic safety precautions should always be
followed to reduce the risk of fire, electric shock and injury to persons, including the
following:
WARNINGS:
• This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety.
• Children of less than 3 years should be kept away unless continuously supervised.
• Children aged from 3 years and less than 8 years should only switch on/
off the appliance provided that it has been placed or installed in its intended
normal operating position and they have been given supervision or instruction
concerning use of the appliance in a safe way and understand the hazards
involved. Children aged from 3 years and less than 8 years should not plug in,
regulate and clean the appliance or perform user maintenance.
• Children should be supervised to ensure they do not play with the appliance.
• CAUTION — Some parts of this product can become very hot and cause burns
Particular attention has to be given where children and vulnerable people are
present.
• WARNING: In order to avoid overheating, do not cover the heater.
• If the supply cord is damaged,it must be replaced by the manufacturer,its service
agent or similarly qualified persons in order to avoid a hazard.
• This heater is not equipped with a device to control the room temperature.
• Do not use this heater in small rooms when they are occupied by persons not
capable of leaving the room on their own,unless constant supervision is provided.
WARNING: FIRE RISK EXISTS IF THE HEATER
IS COVERED BY OR POSITIONED CLOSE
TO CURTAINS OR OTHER COMBUSTIBLE
MATERIALS.
IMPORTANT:
The support tabs holding the heating element must be removed before use.Any
damage caused by leaving these tabs in and using the heater is not covered
under warranty and will incur a refurbishment fee to cover the cost of new parts
and a servicing charge.
When returning a TIVA™Heater Indoor/Outdoor it must be returned in it’s original
packaging, including all packaging inserts. If a returned heater is damaged in
transit and does not have the correct packaging, the customer will be held
responsible for the damage and be required to pay a refurbishment fee to
cover the cost of new parts and a servicing charge.
REMOVE REMOVE
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• The heater must be installed at least 1.8m (6 ft) above the floor.
• This heater is designed for use on a 220-240V AC supply only.
• Use this heater only as described in this manual.Any other use not recommended
by the manufacturer may cause fire, electric shock, or injury to persons.
• The fireguard of this heater is intended to prevent direct access to heating
elements and must be in place when the heater is in use.
• The fireguard does not give full protection for young children and persons with
reduced physical, sensory or mental capabilities.
• This heater must be earthed. Connect to properly grounded outlets only.
• Ensure both plug and socket are clean and free from dust when using.
• To disconnect the heater from the power supply, turn off the heater, switch off the
power point, grip the plug and pull from the power socket.
• Never pull by the cord.
• Never touch the plug with wet or moist hands.
• If using an extension lead, ensure that the lead it is rated 10A or higher and all
connections are protected from the weather and water ingress.
• Regularly inspect the power cord and plug for wear or damage and do not
operate the heater with a damaged cord, plug or loose socket or after the heater
malfunctions, or has been dropped or damaged in any manner.
• We recommend not using a multi-board with your heater.
• Do not use the heater if the heating element is cracked or broken.
• The heater must not be located immediately below or in front of a socket outlet
or connection box.
• Keep combustible materials such as furniture, pillows, bedding, paper, clothes
and curtains at least 1.5m (5 ft) from the front of the heater and keep them away
from the sides and rear.
• Do not allow the supply cord to sit or hang in front of the heater while in use.
• Do not use the heater in areas where gasoline, paint, flammable liquids or highly
combustible dusts are used or stored.
• If this heater is to be used in bathroom, it is to be installed so that switches and
other controls cannot be touched by a person in the bath or shower or using a
sink or anything else that may involve wet hands or skin.
• Never locate heater where it may fall into a bathtub or other water container.
• Extreme care should be taken whenever the heater is left operating and
unattended.
• Never use the heater while sleeping.
• Do not cover the heater.
• Do not insert any object into the heater.
• Never touch the heater while in use.
• Always disconnect the heater from the electricity supply and allow it to cool
before adjusting the position or attempting to work on it.
• The heater is in stand-by mode when plugged in and can be turned on by the
remote.When not in use,remove the plug from the wall socket outlet to completely
turn off the heater.
• When used outdoors, always use a weatherproof power outlet and a residual
current device (RCD).
• The TIVA™Heater Indoor/Outdoor is protected from rain sprays. Do not direct
water at the heater, e.g. splashing or from a garden hose.
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INTRODUCTION
Your TIVA™Heater Indoor/Outdoor is a robust and weatherproof heater, ideal for
both indoor and outdoor use. Requiring no time to heat up, it provides comfortable
heat instantly.
That’s because the TIVA™Heater Indoor/Outdoor’s carbon infrared lamp
produces instant radiant heat. Unlike conventional convection heating, the
TIVA™Heater Indoor/Outdoor doesn’t heat the air. Rather, it transfers radiant
heat from the TIVA™Heater Indoor/Outdoor lamp to an object, just like the
warmth of the sun heating a rock, or the feeling of sunshine on your face.
INDOORS
Used indoors, your TIVA™Heater Indoor/Outdoor will
only warm you and objects in the room, such as
carpets or furniture.It won’t heat and dry out the air.
OUTDOORS
In an outdoor environment, the surrounding air is
constantly moving. This makes convection heating
impractical because once the air is heated, it just
blows away – leaving you without the warmth you
desire. But the TIVA™Heater Indoor/Outdoor enables you to
target outdoor areas,warming only the people and objects in the heater’s path, for
maximum warmth and maximum efficiency.
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WALL MOUNTING INSTALLATION
• The TIVA™Heater Indoor/Outdoor must be mounted horizontally only. If using the
standard plug, an electrician is not required for installation.A qualified electrician
is only required if the Instant Heater is being hard wired into the wall.
• DO NOT install the heater on an inflammable surface.
• The lowest part of the heater must be located at or above a minimum height
of 1.8m (6 ft) from ground level, so that the heater cannot be touched when in
operation.
• When mounting, do not angle the face of the heater higher than 90° or lower
than 45° from the surface (Refer to the installation diagram on the next page).
• NOTE: If this range of angles is exceeded, the heater it will automatically
switch off.
• Ensure the orientation is correct. The end with the cord and display panel should
be to the left-hand side.
• Keep the power cord away from the body of the heater, as the body will get hot
when the heater is in use.
• When mounting the heater, pay attention to the minimum safe distance between
the heater body and inflammable surfaces.
• The heater should always have a minimum clearance of 0.3m (1 ft) from a ceiling
and adjacent walls.
• When used outdoors, always use a weatherproof power outlet and a residual
current device (RCD).
• Before drilling mounting holes, make sure there are no wires or
water pipes behind the wall or ceiling onto which the heater is to
be mounted.
• The heater must be installed using the mounting brackets provided.
• Fasten the brackets securely to the mounting surface and the back of the heater
using the nuts and bolts supplied.
• Fasten the heater securely onto the brackets using the nuts and
bolts supplied.
• The brackets can be used to adjust the direction of the heater.Adjust the heater
angle by loosening the two bolts that connect the bracket halves, adjust and
retighten.
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Towards Wall
Front View Side View
Min: 450
Min: 300mm
(1 ft)
Min: 300mm (1 ft)
Min: 1800mm
(6 ft)
Max: 900
Floor
Wall
Ceiling
Wall
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PARTS & ASSEMBLY
WALL MOUNTING
4x mounting brackets
2x plasterboard
anchors
2x m5
tapping screw
2x m8
coach bolts
2x m8
nut
2x m6
nut
(drawings not to scale)
1. Measure & secure 2 mounting brackets on a wall up to a maximum of
530mm horizontally apart, measured from the hole centres. Where possible
locate solid fixing points in the wall such as in the studs which will provide the
most secure fixing point and usually will not require plasterboard anchors. If
the studs cannot be located or are not in a convenient location then ensure
you use the correct wall anchors for your wall, plasterboard anchors are
supplied.
Maximum 530mm
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2. Bolt the remaining 2
mounting brackets to the
wall mounted brackets
loosely using the supplied
M8 coach bolts and nuts.
3. Lift the heater up to the
wall mounted brackets,
feed the bolts on the back
of the heater through the
brackets and secure using
the supplied M6 nuts,
tightening fully.
4. Adjust the heater to the desired
angle, then tighten the M8 bolts
and nuts once in the desired
position.
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HEATER OPERATION
• To turn the heater on, press the stand-by button on the unit or on the remote.
• Using the remote,press the level button then change the power setting by pressing
the up or down arrow buttons.
• Press the timer button then set the sleep timer by pressing the arrow buttons.
• To go back to stand-by mode, press the stand-by button on the unit or on the
remote.
• Press the sensor button on the remote to set to the motion sensor mode. While
in this mode, when motion is detected, heater will stay on for 15 minutes. if no
motion is detected during this 15 minute period, the heating element will turn off
(during this mode, the LED will display A-).
If no motion is detected within 1 hour of this state, the heater
will revert to the normal standby mode (need to press stand-by
button to turn on heater, and no longer in motion sensor mode).
To activate motion sensor mode again, press the sensor button on the remote.
stand-by button
LED Display
stand-by button
Battery Compartment
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CLEANING AND MAINTENANCE
• Always disconnect the heater from the power supply and allow it to cool before
attempting any maintenance.
• If the heater has collected dust or dirt inside the unit or around the heating
element, DO NOT operate the heater in this condition. Always have the unit
cleaned by a qualified service agent.
• The only maintenance required by the owner is cleaning of the external surfaces.
• Use a damp cloth to wipe the outside of the heater. DO NOT use powerful abrasive
or solvent cleaning fluids when cleaning the heater as they may damage the
plastic parts.
• If the heater is to be removed from its mounting position when not in use, always
store it carefully in a safe, dry, childproof location.
• Do not touch the heating element with bare fingers, as residue from your hand
could affect the life of the lamp. If the lamp is accidentally touched, remove the
finger marks with a soft cloth moistened with methylated spirit or alcohol. Always
allow the methylated spirit or alcohol to completely evaporate before using the
heater.
• Do not attempt to repair or adjust any electrical or mechanical
functions on the heater.
• The heater contains no user-serviceable parts. Should the product suffer damage
or breakdown, it must be returned to the manufacturer or its service agent.
• Damaged power cords are to be replaced by the manufacturer, service agent or
similarly qualified person.
RECYCLING
At the end of the product’s useful life it should not be disposed of with household
waste. Please check with your Local Authority or recycling advice in your country.
Always recycle where facilities exist.
REPLACING THE BATTERY
• Press the battery compartment release button and then slide out the battery tray.
• Remove the old battery and put the new battery in, making sure that the battery’s
positive side is facing up. Use only a CR2025 or CR2032 battery in this remote
control.
• Slide the battery tray back into the remote control until it clicks.
Note: Do not allow water or liquid to get into the remote control.
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STAND ASSEMBLY INSTRUCTIONS
IMPORTANT
PARTS
1) Base Pole
2) Middle Pole
3) Top Pole
4) Stand Weight
5) Stand Weight Cover
6) Bracket Head
7) Bracket Head Arms (x2)
8) Bracket Head Arm Bolts and washers
9) Base Bolt, Spring Washer, Large
Washer (80mm)
10) Allen Key/Screwdriver Tool &
Spanner Tool
11) M6 Button Head Cap Screws (x4)
12) Bracket Head Screws (x2)
Fully Assembled Stand
with Heater Mounted
• The appliance is not to be used by persons (including children) with reduced physical, sensory
or mental capabilities, or lack of experience and knowledge, unless they have been given
supervision or instruction
• Children being supervised not to play with the appliance
• The heater must not be located immediately below a socket-outlet.
• Do not use this heater with a programmer, timer, separate remote-control system or any other
device that switches the heater on automatically, since a fire risk exists if the heater is covered or
positioned incorrectly.
WARNING: In order to avoid overheating, do not cover the heater.
WARNING: This heater is not equipped with a device to control the room temperature. Do not use
this heater in small rooms when they are occupied by persons not capable of leaving the room
on their own, unless constant supervision is provided.
WARNING: Do not use this heater in small rooms when they are occupied by persons not capable
of leaving the room on their own, unless constant supervision is provided.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or
similarly qualified persons in order to avoid a hazard.
IMPORTANT: THE HEATER MUST BE PLACED AT LEAST 1.5M AWAY FROM THE WALL
THAT IT FACES,AND 1M AWAY FROM THE WALLS ON THE SIDE.
HEATER STAND SOLD SEPARATELY. IF YOU HAVE PURCHASED A STAND
PLEASE REFER TO THE ASSEMBLY INSTRUCTIONS FOLLOWING
1 2 3
4
5
6
7
8
9
10
11
12
BRACKETS NOT SUPPLIED
WITH THE STAND. USE
BRACKETS & NUTS SUPPLIED
WITH YOUR HEATER.
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STEP 1
STEP 3
STEP 5
STEP 4
STEP 6
STEP 2
Bolt the the base pole (1) to the stand weight (4)
from the bottom of the stand weight, making sure to
add the large washer (9) between the bolt and the
stand weight.
Insert the middle pole into the base pole. Secure
by screwing together with 2x M6 button head cap
screws (11).Tighten with the provided allen key (10).
Attach the bracket head (6) to the top of the top
pole, ensuring the protruding bracket arms are facing
away from the screw holes at the opposite end of the
pole. Secure with screws on either side (12).
Bolt brackets (7) onto outside of bracket head
arms, put locking nut (7) onto bolt on the inside
of bracket, set at desired angle and tighten with
provided spanner (10).
Put Plastic cover (5) over the stand weight (4)
1
4
4
9
5
1
2
10
11
6
10
12
12
7
8
7
Attach heater to brackets and tighten.
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STEP 7
Insert the top pole with heater attached into the
middle pole. Secure by screwing together with 2x
M6 button head cap screws (11).Tighten with the
provided allen key (10).
2
1
10
11
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Specifications
Model SNBHTR
Voltage (V) 220-240V AC , 50 Hz / 60 Hz
Power (W) 2000W
Water Ingress Protection IPX4
Dimensions W x H x D (mm) 900 x 130 x 90
Weight (kg) 2.6kg
Class I
Troubleshooting Error Codes
Code Reasons & Solutions
23 If the display shows 23, it means that the heater is installed
in the incorrect orientation. In this case, the heater needs to
be turned around so that the display is on the left side facing
horizontally at an angle between 45-90 degree.
E1 This refers to the internal high temperature.When the PCB
temperature is detected as too high it will automatically shut
off.Allow the heater to cool and when the temperature drops,
it will work normally.
E2 This refers to incorrect position or installation of the heater.The
display will show this error if the heater is facing at an angle
higher than 90 degrees or lower than 45 degrees. Switch the
power off and adjust to the correct angle, then it can be
switched back on for normal use. NB the cord must come
from the left side when facing the heater.
E3 This is an internal circuit error.The power cord should be
pulled out and do not use the heater, instead contact
Customer Service.
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ONE (1) YEAR
LIMITED REPLACEMENT WARRANTY STATEMENT
If your product becomes defective due to faulty material or workmanship within a
period of 1 year from the date of purchase, we warrant to do the following:
• For New Zealand Consumers: We will replace the product with a new product,
free of charge, or repair the product at our cost, at our discretion.
• For Australian Consumers: Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount
to a major failure.
Your warranty is subject to the following conditions:
• DO NOT operate the appliance with a damaged plug or cord, or if the unit has been
dropped, damaged or dropped in water. To avoid the risk of electric shock, do not
disassemble or attempt to repair the appliance on your own. If the supply cord is
damaged, it must be replaced by a qualied electrician in order to avoid a
hazard. Incorrect re-assembly or repair can cause a risk of electric shock or injury
to persons when the appliance is used.
• The item has not been misused, abused, neglected, altered, modied or repaired
by anyone.
• The item has been subjected to fair wear and tear
• The item has not been used for trade, professional or hire purposes.
• The item has not sustained damage through foreign objects, substances or
accident.
Your warranty does not cover;
• Components that are subject to natural wear and tear caused by normal use in
accordance with operating instructions.
• Unauthorised/improper maintenance/handling or overload is excluded from this
warranty.
• For guarantee claims, you will need to submit a proof of purchase in the form of a
valid receipt that displays date and place of purchase.
This warranty does not replace but is in addition to your statutory rights.
This warranty does not apply to accessories supplied with the item.
This warranty applies only to the original purchaser and may not be transferred.
Replacement items will be covered by the limited warranty for the balance of the warranty
period from the date of the original purchase.
Please note:
Only the defective product or parts returned to place of purchase will be replaced
under this warranty.
Brand Developers Limited
Unit H, 686 Rosebank Road,
Avondale 1026, Auckland, New Zealand
PO Box 33604, Takapuna, Auckland 0740
FAX: [phone]
NZ Customer Care:
Email: [email protected]
Phone: [phone]
Brand Developers Aust Pty Ltd
Warehouse A, 9 Kimpton Way,
Altona, VIC 3018, AUSTRALIA
FAX: [phone]
AUST Customer Care:
Email: [email protected]
Phone: [phone]
Australia Contact New Zealand Contact
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BDV2
Exclusively Distributed
Throughout Australasia by:
Brand Developers Aust Pty Ltd
Brand Developers Limited
Warehouse A, 9 Kimpton Way,
Altona, VIC 3018, AUSTRALIA
FAX: [phone]
AUST Customer Care:
Email: customer[email protected]
Ph: 1800 890 840
Unit H, 686 Rosebank Road,
Avondale 1026, Auckland, New Zealand
PO Box 33604, Takapuna, Auckland 0740
FAX: [phone]
NZ Customer Care:
Email: customer[email protected].nz
Phone: [phone]
TVAHTR
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