TomTom GO User manual

TomTom GO
Reference Guide

2
Contents
Welcome to navigation with TomTom 6
Get going 7
Installing in your car ...........................................................................................................................7
Positioning the device ........................................................................................................................7
Switching on and off ..........................................................................................................................7
Setting up............................................................................................................................................8
GPS reception.....................................................................................................................................8
Planning a route to an address using search....................................................................................8
Planning a route using the map.......................................................................................................10
Connecting to TomTom services 13
About TomTom services .................................................................................................................13
Always connected devices ..............................................................................................................13
Smartphone connected devices......................................................................................................13
Personal Area Networks .............................................................................................................14
Connect to TomTom services using your smartphone.............................................................14
Reconnecting your smartphone .................................................................................................15
Connect to TomTom services using a different smartphone ...................................................15
Deleting phones ..........................................................................................................................15
Unable to get a connection.........................................................................................................16
My device 17
Memory card slot .............................................................................................................................17
Device not starting ...........................................................................................................................17
Charging your device .......................................................................................................................17
Sending information to TomTom ....................................................................................................17
Getting help ......................................................................................................................................18
Take care of your navigation device ...............................................................................................18
What's on the screen 19
The map view ...................................................................................................................................19
The guidance view ...........................................................................................................................20
The route bar ....................................................................................................................................21
Advanced Lane Guidance ................................................................................................................22
Time-dependent speed limits in Australia and New Zealand ........................................................23
Using gestures 24
All about gestures ............................................................................................................................24

3
Main Menu 25
Navigation buttons ...........................................................................................................................25
Other buttons....................................................................................................................................26
Volume control .................................................................................................................................27
Using Quick Search 28
About search ....................................................................................................................................28
Planning a route to a POI using search ...........................................................................................28
Entering search terms ......................................................................................................................30
Working with search results ............................................................................................................32
About postcodes ..............................................................................................................................33
About mapcodes ..............................................................................................................................34
List of POI type icons........................................................................................................................34
Planning a route 38
Planning a route to an address using search..................................................................................38
Planning a route to a POI using search ...........................................................................................40
Planning a route using the map.......................................................................................................41
Planning a route using My Places ...................................................................................................43
Planning a route using coordinates.................................................................................................44
Planning a route using a mapcode ..................................................................................................45
Planning a route in advance ............................................................................................................46
Finding a car park .............................................................................................................................48
Finding a petrol station ....................................................................................................................50
Changing your route 53
The Current Route Menu..................................................................................................................53
Types of route ..................................................................................................................................54
Route features ..................................................................................................................................54
Adding a stop to your route from the current route menu ............................................................55
Adding a stop to your route using the map ....................................................................................55
Deleting a stop from your route ......................................................................................................55
Reordering stops on a route ............................................................................................................55
My Routes 57
About My Routes..............................................................................................................................57
Saving a route...................................................................................................................................57
Navigating using a saved route .......................................................................................................58
Adding a stop to a saved route using the map...............................................................................58
Deleting a route from My Routes ....................................................................................................59
Traffic 60
About TomTom Traffic.....................................................................................................................60
About RDS-TMC ...............................................................................................................................60
Safety Notice ....................................................................................................................................60

4
The route bar ....................................................................................................................................60
Looking at traffic on the map ...........................................................................................................61
Looking at traffic on your route .......................................................................................................62
Traffic incidents ................................................................................................................................63
Speed Cameras 64
About speed cameras ......................................................................................................................64
Speed camera warnings ..................................................................................................................64
Changing the way you are warned..................................................................................................66
Reporting a new speed camera .......................................................................................................66
Confirm or remove a mobile speed camera ...................................................................................67
Updating locations for cameras and hazards..................................................................................67
Danger Zones 68
About danger zones and risk zones ................................................................................................68
Danger zone and risk zone warnings ..............................................................................................68
Changing the way you are warned..................................................................................................69
Report a risk zone .............................................................................................................................70
Updating locations for danger zones and risk zones......................................................................70
My Places 71
About My Places...............................................................................................................................71
Setting your home location .............................................................................................................71
Changing your home location .........................................................................................................72
Adding a location from My Places ..................................................................................................72
Add a location to My Places from the map.....................................................................................72
Adding a location to My Places using search .................................................................................73
Deleting a recent destination from My Places ................................................................................73
Deleting a location from My Places .................................................................................................74
Settings 75
Appearance.......................................................................................................................................75
Brightness ....................................................................................................................................75
Arrival information panel ............................................................................................................76
Voices................................................................................................................................................76
Maps..................................................................................................................................................77
Route Planning .................................................................................................................................78
Sounds and Warnings......................................................................................................................78
Speed camera warnings .............................................................................................................79
Safety warnings...........................................................................................................................79
Language and Units..........................................................................................................................79
System ..............................................................................................................................................80
Help ...................................................................................................................................................81
Help 82
Help menu options ...........................................................................................................................82

5
Product certification 83
Finding product certification information on your device..............................................................83
MyDrive 84
About MyDrive .................................................................................................................................84
About MyDrive Connect...................................................................................................................84
MyTomTom account........................................................................................................................84
Setting up MyDrive ..........................................................................................................................84
Addendum 86
Copyright notices 93

6
This Reference Guide explains all you need to know about your new TomTom GO navigation
device.
If you want a quick read of the essentials, we recommend that you read the Get going chapter.
This covers installation, switching on, setting up and planning your first route.
After that, you will probably want to connect to TomTom services and you can read all about that
in the Connecting to services chapter.
For information about what you see on the device itself, go to:
What's on the screen
Using gestures
Main menu
Tip: There are also frequently asked questions (FAQs) at tomtom.com/support. Select your
product model from the list or enter a search term.
We hope you enjoy reading about and, most importantly, using your new navigation device!
Welcome to navigation with TomTom

7
Installing in your car
Use the mount provided with your device to install your TomTom GO device in your vehicle. Read
the instructions about positioning your device before you install your device.
To install your device, do the following:
1. Connect the supplied USB cable to the mount. If the mount is integrated into your device,
connect the USB cable to the device.
Note: Use ONLY the USB cable supplied with your device. Other USB cables may not work.
2. Connect the USB cable to the USB car charger and plug this into the power supply on your
dashboard.
3. Choose the best smooth location, on your windscreen or side window, to mount your
TomTom GO device.
4. Make sure that both the suction cup on the mount and your windscreen are clean and dry.
5. Press the suction cup of the mount firmly against your windscreen.
6. Turn the rubber grip near the base of the mount in a clockwise direction until you feel it lock.
7. If your mount is not integrated into your device, place your device in the mount, making sure
that it clicks into place.
Dashboard mount disks are available as part of a range of accessories for your device. For more
information, go to tomtom.com/accessories.
Positioning the device
Be careful where you install your navigation device in your car. The device shouldn't block or
interfere with any of the following:
Your view of the road
Any of the controls in your car
Any of the mirrors
Any airbags
You should be able to reach the device easily without leaning or stretching. You can attach the
device to the windscreen or side window or you can use a Dashboard Mount Disk to attach the
mount to your dashboard.
Switching on and off
Switching your device on
Press the On/Off button until your device starts. If the device was off you see the map view. If your
device was sleeping you see the last screen you were looking at.
Get going

8
Sending your device to sleep
To send your navigation device to sleep, press the On/Off button and then release it.
You can also press the On/Off button for more than 2 seconds until you see the Sleep and Turn
Off buttons. Select Sleep to make the device sleep.
Tip: To send your navigation device to sleep whenever it is removed from the mount, go to
Battery settings in the Settings Menu.
Switching your device off completely
To switch off your navigation device completely, you can do one of the following:
Press and hold the On/Off button for more than 2 seconds until you see the Sleep and Turn Off
buttons. Select Turn Off to switch off the device. Select the "back" button if you don't want to
switch your device off.
Press and hold the On/Off button for more than 5 seconds until the device switches off.
Setting up
Important: Take care to select the correct language as the language you choose will be used for
all text on the screen.
When you first switch on your device, you have to answer a few questions to set up the device.
Answer the questions by touching the screen.
GPS reception
When you first start your TomTom GO navigation device, the device may need a few minutes to
determine your position. In future, your position will be found much faster.
To ensure good satellite reception, use your device outdoors and keep it upright. Large objects
such as tall buildings can sometimes interfere with reception.
Important: QuickGPSfix contains information about satellite positions which helps your navigation
device find your position faster. QuickGPSfix information is sent to Always Connected devices in
real time and to Smartphone Connected devices when connected to TomTom services using your
smartphone.
Planning a route to an address using search
Important: In the interest of safety and to avoid distractions while you are driving, you should
always plan a route before you start driving.
To plan a route to an address using search, do the following:
1. Select the Main Menu button to open the Main Menu.

9
2. Select Search.
The search screen opens with the keyboard showing.
3. Use the keyboard to enter the name of the place you want to plan a route to.
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if
they are available. For example, press and hold the letter "e" to access these characters: "3 e
è é ê ë" and more...
You can search for an address, town, city, postcode or mapcode.
Tip: To search for a specific street in the United Kingdom or the Netherlands, type in a post-
code, then leave a space and then type in the house number. For example, "1017CT 35". For
other countries, postcodes are area-based and will give you a list of matching cities, towns
and streets in your search results.
Note: When searching, the whole map is searched. If you want to change how the search is
done, select the button to the right of the search box. You can then change where the search
is done, for example, to being along the route or in a city.
4. As you type the address, suggestions are shown based on what you have entered. You can
continue typing or select a suggestion.
Towns and roads are shown on the left, POIs are shown on the right.
Tip: To see more results, hide the keyboard or swipe the results list to scroll it.
Note: You can switch between seeing the results on the map or in a list by selecting the
list/map button:

10
5. Select an address suggestion.
6. Enter the house number if you have one and haven't entered it already.
7. Select Drive.
Your navigation device plans a route then starts to guide you to your destination. As soon as
you start driving, the guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and
the time difference in hours and half hours in the arrival information panel. The estimated
time of arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route using the map
Important: In the interest of safety and to avoid distractions while you are driving, you should
always plan a route before you start driving.
To plan a route using the map, do the following:
1. Move the map until you can see the destination that you want to navigate to. Here are some of
the gestures you can use to move the map:
Pinch - to zoom, touch the screen with your thumb and a finger. Move them apart to zoom
in or move them together to zoom out.
Double tap - to zoom in, double tap on the map.

11
Drag - to scroll the map, touch the screen with a finger and move it across the screen.
Flick - to scroll the map a long way, flick the tip of a finger across the screen.
Tip: For a complete list of gestures, see Using gestures.
.
2. When you have found your destination on the map, select it by pressing and holding the
screen for about one second.
A pop-up menu shows the nearest address.
3. To plan a route to this destination, select the drive button:
Your navigation device plans a route then starts to guide you to your destination. As soon as
you start driving, the guidance view is shown automatically.

12
Tip: You can use the location you selected in other ways, such as adding it to My Places, by
selecting the pop-up menu button.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and
the time difference in hours and half hours in the arrival information panel. The estimated
time of arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.

13
About TomTom services
TomTom services give you real-time information about traffic and speed cameras on your route.
To get TomTom services on your GO you need a MyTomTom account.
The way you connect your GO to TomTom services depends on your navigation device. A GO can
connect in one of the following ways:
With a permanent connection directly from your GO. These navigation devices are called
'Always Connected' devices.
With a connection via your smartphone. These devices are called 'Smartphone Connected'
devices.
Check tomtom.com/connect for more information.
Note: TomTom services are not available in all countries or regions, and not all services are
available in all countries or regions. For more information on available services in each region,
go to tomtom.com/services.
Always connected devices
Follow these steps to get TomTom services on a TomTom GO that is always connected:
Note: When you start your GO for the first time, or after a reset, you are given the option to
activate TomTom Services when you set up your GO.
1. Select Traffic & Speed Cameras or Traffic & Danger Zones in the Main Menu.
2. Select Activate now.
3. If you are prompted, select Yes to agree to send information to TomTom.
Note: You cannot use TomTom services unless you agree to send information to TomTom.
4. Create a new MyTomTom account or login to your existing MyTomTom account.
Tip: If you already own a TomTom navigation device, we recommend that you open a new
MyTomTom account for your GO using a different email address.
TomTom services are now active.
Smartphone connected devices
Some TomTom navigation devices use your phone to connect to TomTom services so that you
can receive real-time TomTom Traffic and safety warnings. Your phone needs to be compatible
with the navigation device, and you must have a data plan from a mobile services provider. Go to
tomtom.com/connect for more information.
Using TomTom services means that data is sent and received by your phone using your mobile
services provider.
Connecting to TomTom services

14
Important: You might have additional costs when you use the internet on your phone, especially
if you are outside the area covered by your data plan. Check with your mobile services provider
for more information.
Personal Area Networks
Your phone shares its internet connection by using the phone's Bluetooth and Personal Area
Network (PAN) functions.
Depending on your phone's Operating System, this network, or PAN, might be called one of the
following names:
Personal Hotspot
Tethering or Bluetooth Tethering
Tether or Bluetooth Tether
The PAN function is probably already in your phone's Operating System, or you can download an
app to create a PAN.
Note: Some mobile service providers don't allow their users to use a PAN. If your phone
doesn't have the PAN function, you should contact your service provider for more information.
Please check the user guide for your phone if you are having trouble finding the settings.
For more help, go to tomtom.com/connect.
Connect to TomTom services using your smartphone
To connect your GO to your phone, do the following:
1. Select Traffic & Speed Cameras or Traffic & Danger Zones in the Main Menu.
2. Select Activate now.
3. If you are prompted, select Yes to agree to send information to TomTom.
Note: You cannot use TomTom services unless you agree to send information to TomTom.
4. Follow the instructions on your navigation device about switching on a Personal Area Network
on your smartphone.
5. Switch on Bluetooth on your phone, and make sure your phone is discoverable.
6. Select the next screen arrow on your navigation device.
Your device searches for your phone.
Tip: If your device cannot find your phone, make sure your phone is still 'discoverable' for
other Bluetooth devices. Select Search to search for your phone again.
7. Select your phone from the list on your navigation device.
Your navigation device connects to TomTom services using your phone's internet connection.
8. Create a new MyTomTom account or login to your existing MyTomTom account.
Tip: If you already own a TomTom navigation device, we recommend that you open a new
MyTomTom account for your GO using a different email address.
TomTom services are now active.

15
Reconnecting your smartphone
You do not need to do anything to reconnect your GO to your phone.
Your GO will remember your phone and will find it automatically when you have Personal Area
Network (PAN) and Bluetooth switched on and you are in range of your navigation device. If you
have a valid TomTom services subscription, the service will start automatically.
The Bluetooth icon at the top of the main menu screen shows the status of the Bluetooth connec-
tion:
Bluetooth not connected.
Bluetooth connecting. Your device is trying to automatically connect to
your phone.
Bluetooth connected. Your device is connected to your phone.
If you want to connect using another phone, you must turn on Personal Area Network (PAN) and
Bluetooth on that phone, then let your device search for the phone.
Connect to TomTom services using a different smartphone
1. Follow the instructions on your device about switching on a Personal Area Network on your
smartphone.
2. Switch on Bluetooth on your smartphone.
3. Select Traffic & Speed Cameras or Traffic & Danger Zones in the Main Menu.
4. Select the pop-up menu button then select Search for Phones.
Your navigation device searches for your smartphone.
Tip: If your device cannot find your smartphone, make sure your smartphone is still 'discov-
erable' for other Bluetooth devices.
5. Select your smartphone from the list of smartphones on your device.
Your navigation device connects to TomTom services using your smartphone internet con-
nection.
6. Login to your existing MyTomTom account.
TomTom services are now active.
Deleting phones
1. Select Traffic & Speed Cameras or Traffic & Danger Zones in the Main Menu.
2. Select the pop-up menu button then select Delete Phones.
3. Select the phone that you want to delete.
4. Select Delete.
Your phone is deleted.

16
Tip: If you delete all your connected phones, you will no longer be able to use TomTom ser-
vices.
Unable to get a connection
If your GO cannot connect to your phone, or you have no internet connection, check the follow-
ing:
Your phone is shown on your TomTom navigation device.
Your phone's Bluetooth is switched on.
Your phone's Personal Area Network (PAN), which is also known as Personal Hotspot, Tether-
ing, or Bluetooth Tethering, is switched on.
Your data plan with your mobile services provider is active, and you can access the internet
on your phone.

17
Memory card slot
Some TomTom navigation devices have a memory card slot that is located on the side or bottom
of the device.
Before you use the memory card slot, make sure that you have the latest version of the application
installed on your navigation device by connecting to MyDrive using a computer.
When your device is up-to-date, you can use a memory card as extra storage space to add extra
maps to your device. Maps can be purchased from tomtom.com.
Device not starting
In rare cases, your TomTom GO navigation device may not start correctly or may stop responding
to your taps.
First, check that the battery is charged. To charge the battery, connect your device to the car
charger. It can take up to 2 hours to fully charge the battery.
If this does not solve the problem, you can reset the device. To do this, press and hold the On/Off
button until your device begins to restart.
Charging your device
The battery in your TomTom GO navigation device charges when you connect it to the car
charger or to your computer.
You are warned when the battery level is low or critical. You lose your connection to some
TomTom services when the battery level is low or critical. When the battery is empty, the device
goes into sleep mode.
Important: You should plug the USB connector directly into a USB port on your computer and not
into a USB hub or USB port on a keyboard or monitor.
Sending information to TomTom
When you first start navigating or perform a full reset, your device asks for permission to collect
some information about your use of the navigation device. The information is stored on the device
until we retrieve it. We use it anonymously to improve our products and services. If you use our
services, we will also use your location information to deliver the services to you.
You can change whether you share this information with us at any time by doing the following:
1. In the Main Menu, select Settings.
2. Select System.
3. Select Your information.
4. Select the button to turn sending of information on or off.
My device

18
Note: If you choose not to share this information, you will no longer receive our services. This
is because services need to send the location of your device to TomTom in order to receive the
traffic information related to where you are. The end date of your subscription remains the
same, even if you do not share this information with us.
Additional information
If you think that your information is not being used for the purpose for which you have provided it
to TomTom, contact us at tomtom.com/support.
You can find current and more detailed information at tomtom.com/privacy.
Getting help
You can get further help by going to tomtom.com/support.
For warranty and privacy information, go to tomtom.com/legal.
Take care of your navigation device
It is important to take care of your device:
Do not open the casing of your device under any circumstances. Doing so may be dangerous
and will invalidate the warranty.
Wipe or dry the screen of your device using a soft cloth. Do not use any liquid cleaners.

19
The map view
The map view is shown when you start your navigation device and you have no planned route.
Your actual location is shown as soon as your device has found your GPS location.
You can use map view in the same way as you might look at a traditional paper map. You can
move around the map using gestures, and zoom using the zoom buttons.
Important: Everything on the map is interactive including the route and the map symbols - try
selecting something by tapping it and see what it does!
The map shows your current location and many other locations such as your My Places locations.
If you have not planned a route the map is zoomed out to show the area around your location. If
you have planned a route, your complete route is shown on the map. You can add stops to your
route directly from the map.
1. Back button. This button returns the map to an overview of your whole route or, if no route is
planned, moves the map to put your current location at the centre.
2. Switch view button. Select the switch view button to change between the map view and the
guidance view. When in map view, the small arrow rotates to show you your current driving
direction, with North being up.
3. Zoom buttons. Select the zoom buttons to zoom in and out.
What's on the screen

20
4. Current location. This symbol shows your current location. Select it to add it to My Places or
search near your current location.
5. Selected location. Press and hold to select a location on the map. Select the pop-up menu
button to show options for the location, or select the drive button to plan a route to the loca-
tion.
6. Main Menu button. Select the button to open the Main Menu.
7. Map symbols. Symbols are used on the map to show your destination and your saved places:
Your destination.
Your home location. You can set your home location in My Places.
A stop on your route.
A location saved in My Places.
Select a map symbol to show the pop-up menu showing a range of things you can do.
8. Traffic information. Select the traffic incident to display information about the traffic delay.
9. Your route, if you have planned a route. Select the route to clear it, change the route type, add
a stop or save changes to your route.
10. Route bar. The route bar is shown when you have planned a route.
The guidance view
The guidance view is used to guide you along the route to your destination. The guidance view is
normally in 3D, but you can change it to 2D.
The guidance view is shown when you start driving. You see your current location and details
along your route, including 3D buildings in some cities.