
GALAXY
POLE TENT
Assembly Instructions
LIMITED WARRANTY
All new TopTec products are warranted to be free from defects in materials and workmanship which may cause failure under normal
usage and service when used for the purpose intended. If you feel that upon the receipt of our products, a possible defect in material
and workmanship exists, contact us immediately. If after examination, TopTec determines that there is a defect in material and
workmanship, TopTec Products, LLC will bear the cost of freight both to and from the factory for repair. It will be at the manufacturer’s
discretion to repair or replace the product at no cost to you.
TopTec is not responsible for damages which occur in shipment, weather related damage, damage caused by incorrect use of the
product, damage resulting from not using proper ground cloths nor damage resulting from the use of washing machines.
Any questions in regards to the proper installation procedures should be directed to the installation manual provided with the product
or directly to TopTec Customer Service.
SHIPPING DAMAGES/SHORTAGES
UPS Shipment: The customer is responsible for immediately inspecting merchandise and noting any damage directly with UPS.
UPS will then pickup merchandise for inspection. Do not destroy or throw out shipping container or merchandise. If UPS determines
merchandise was damaged in shipment, they will contact shipper to settle claim. It is important that you notify shipper of any
shipment damage. Credit will be issued as soon as claim is settled.
Motor Freight: TopTec is not responsible for products damaged or lost in transit. The customer is responsible for noting any damages
or shortages with the freight company upon delivery. Ownership of shipment passes to customer after it is loaded on the truck.
The customer must initiate a claim with the freight company and NOTE THE DAMAGE/SHORTAGES ON THE FREIGHT BILL so customer
can protect their right of claim. Concealed damage must be discovered within ten (10) days and the claims made with the freight
carrier. It is your responsibility to count and open all products immediately.
BLACKOUT MATERIAL
The benets of blackout material has been well emphasized: rst the tent’s interior is cooler therefore the air conditioning costs are
lower at large events; secondly, stains, dirt, abrasions and patches are less noticeable since light does not pass through the vinyl.
However, blackout material can cause any puncture, hole, tent repair, even box stitching to show up as starlights in the tops. In most
cases these are not holes, only an absence of blackout lm which allows the light to pass through. If these situations occur, we have a
self-adhesive Blackout Repair Kit available to solve this problem. Please contact TopTec Customer Service for assistance.
SITE SURVEY
The major purpose of the site survey is to accomplish the following:
1. To ensure that the tent and related equipment are installed in the proper manner.
2. To ensure that the layout conforms to local codes.
3. To locate obstructions.
4. To show access to the site.
5. To locate exit areas on tents and sidewalls.
6. To locate areas with specialized anchoring.