Toshiba E-Studio 557 User manual

MULTIFUNCTIONAL DIGITAL SYSTEMS
Troubleshooting Guide

©2014 TOSHIBA TEC CORPORATION All rights reserved
Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC.

Preface 1
Preface
Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to
troubleshoot the problems that could occur while you are using the equipment. Keep this manual within easy
reach, and use it to configure an environment that makes the best use of the e-STUDIO’s functions.
How to read this manual
Symbols in this manual
In this manual, some important items are described with the symbols shown below. Be sure to read these
items before using this equipment.
Other than the above, this manual also describes information that may be useful for the operation of this
equipment with the following signage:
Screens
Screens on this manual may differ from the actual ones depending on how the equipment is used, such as
the status of the installed options.
The illustration screens used in this manual are for paper in the A/B format. If you use paper in the LT
format, the display or the order of buttons in the illustrations may differ from that of your equipment.
This equipment provides the scanning/printing function as an option. However, this optional scanning/
printing function is already installed in some models.
Indicates a potentially hazardous situation which, if not avoided, could result in death,
serious injury, or serious damage, or fire in the equipment or surrounding objects.
Indicates a potentially hazardous situation which, if not avoided, may result in minor or
moderate injury, partial damage to the equipment or surrounding objects, or loss of data.
Indicates information to which you should pay attention when operating the equipment.
Describes handy information that is useful to know when operating the equipment.
Pages describing items related to what you are currently doing. See these pages as
required.

2 Preface
Trademarks
The official name of Windows XP is Microsoft Windows XP Operating System.
The official name of Windows Vista is Microsoft Windows Vista Operating System.
The official name of Windows 7 is Microsoft Windows 7 Operating System.
The official name of Windows 8 is Microsoft Windows 8 Operating System.
The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System.
The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System.
The official name of Windows Server 2012 is Microsoft Windows Server 2012 Operating System.
Microsoft, Windows, Windows NT, and the brand names and product names of other Microsoft products
are trademarks of Microsoft Corporation in the US and other countries.
Apple, AppleTalk, Macintosh, Mac, Mac OS, Safari, iPhone, iPod touch, and TrueType are trademarks of
Apple Inc. in the US and other countries.
AirPrint, AirPrint logo, and iPad are trademarks of Apple Inc.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under
license.
Adobe, Acrobat, Reader, and PostScript are trademarks of Adobe Systems Incorporated.
Mozilla, Firefox and the Firefox logo are trademarks or registered trademarks of Mozilla Foundation in the
U.S. and other countries.
IBM, AT and AIX are trademarks of International Business Machines Corporation.
NOVELL, NetWare, and NDS are trademarks of Novell, Inc.
TopAccess is a trademark of Toshiba Tec Corporation.
Other company names and product names in this manual are the trademarks of their respective
companies.

CONTENTS 3
CONTENTS
Preface....................................................................................................................................... 1
Chapter 1 TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed .............................................................................................. 8
Messages Displayed on the Touch Panel ............................................................................ 10
Clearing a Paper Misfeed....................................................................................................... 14
Locating a paper misfeed.................................................................................................... 14
Clearing a paper misfeed .................................................................................................... 15
Paper misfeed in the Reversing Automatic Document Feeder (Lower) .............................. 16
Paper misfeed in the Reversing Automatic Document Feeder (Upper) .............................. 17
Paper misfeed in the drawers.............................................................................................. 18
Paper misfeed in the drawer of the tandem large capacity feeder...................................... 19
Paper misfeed in the bypass tray........................................................................................ 19
Paper misfeed in the External Large Capacity Feeder (optional)........................................ 20
Paper misfeed in the Finisher, Hole Punch Unit and Inserter (all optional)......................... 21
Paper misfeed inside of the equipment............................................................................... 26
Clearing paper misfeeds caused by a wrong paper size setting......................................... 30
Clearing a Staple Jam ............................................................................................................ 35
Staple jam in the Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028................................ 35
Staple jam in the Saddle Stitch Finisher MJ-1029............................................................... 36
Staple jam in the saddle stitch unit...................................................................................... 38
Replacing a Toner Cartridge ................................................................................................. 41
Replacing a “Near Empty” toner cartridge........................................................................... 45
Refilling With Staples............................................................................................................. 47
Refilling Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 staples.................................. 47
Refilling Saddle Stitch Finisher MJ-1029 staples ................................................................ 48
Refilling saddle stitch unit staples........................................................................................ 50
Cleaning the Hole Punch Dust Bin ....................................................................................... 52
Chapter 2 TROUBLESHOOTING FOR COPYING
Copying Problems.................................................................................................................. 54
Chapter 3 TROUBLESHOOTING FOR PRINTING
Print Job Problems................................................................................................................. 58
Clearing print job errors.......................................................................................................58
Cannot remember the document password for a Private Print job...................................... 59
Printing a document including many graphics takes time.................................................... 59
Printer Driver Problems .........................................................................................................60
Cannot print (port setting problems).................................................................................... 60
Cannot print (SNMP Community Name problems).............................................................. 60
Command line options not processed................................................................................. 60
Retrieval of printer configuration failed................................................................................ 61
Cannot change settings on the [Device Settings] tab.......................................................... 61
Network Connection Problems ............................................................................................. 62
Cannot print with the equipment (network connection problems)........................................ 62
Cannot print with SMB print................................................................................................. 62
Cannot print properly with AppleTalk print........................................................................... 63

4 CONTENTS
Client Problems ..................................................................................................................... 64
Checking the client status.................................................................................................... 64
Hardware Problems................................................................................................................ 65
Print jobs not output ............................................................................................................ 65
Chapter 4 TROUBLESHOOTING FOR SCANNING
Scanning Problems................................................................................................................ 68
Cannot E-mail my scans...................................................................................................... 68
Cannot find the data saved in the shared folder.................................................................. 68
Cannot perform scanning from a PC with Office 2013........................................................ 68
Chapter 5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems................................................................................................ 70
e-Filing Web Utility terminates the session.......................................................................... 70
Numerous sub windows repeatedly appear ........................................................................ 70
Displaying the items in the Contents Frame takes a long time............................................ 70
Error messages................................................................................................................... 71
Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network............................................................................... 74
Cannot locate the equipment in the network....................................................................... 74
Cannot locate the equipment with Local Discovery............................................................. 76
Equipment does not respond to ping command.................................................................. 78
LDAP Search and Authentication Problems........................................................................ 79
Network shutdown occurs or touch panel disabled after LDAP search............................... 79
LDAP authentication takes a long time................................................................................ 79
Printing Problems (Network Related)................................................................................... 80
SMB print in a Windows operating system environment..................................................... 80
Raw TCP or LPR print in a Windows operating system environment ................................. 81
IPP print in a Windows operating system environment....................................................... 81
Novell print in a NetWare environment................................................................................ 82
Macintosh environment ....................................................................................................... 83
UNIX/Linux environment...................................................................................................... 83
Network Fax (N/W-Fax) Driver Problems.............................................................................. 84
N/W-Fax Driver Installation Error Messages....................................................................... 84
N/W-Fax Driver General Errors........................................................................................... 85
Client Software Authentication Problems............................................................................ 87
Cannot log in using client software...................................................................................... 87
Printing can be made even with incorrect user name and password.................................. 87
Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Hardware Status Icons on TopAccess [Device] Tab........................................................... 90
Error Messages ...................................................................................................................... 92
Error Codes............................................................................................................................. 94
Error codes on print jobs ..................................................................................................... 94
Error codes on transmission and reception......................................................................... 95

CONTENTS 5
Error codes on scan jobs..................................................................................................... 98
Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
When You Think Something Is Wrong With the Equipment............................................. 108
General operations............................................................................................................ 108
Originals and paper........................................................................................................... 109
Regular Maintenance ........................................................................................................... 110
INDEX ................................................................................................................................................................... 111

6 CONTENTS

1.TROUBLESHOOTING FOR THE
HARDWARE
This chapter describes how to troubleshoot problems with paper, toner and other finishing processes.
This chapter also describes how to supply the paper, toner and staples.
When This Screen Is Displayed..............................................................................................8
Messages Displayed on the Touch Panel............................................................................10
Clearing a Paper Misfeed.......................................................................................................14
Locating a paper misfeed.....................................................................................................................................14
Clearing a paper misfeed .....................................................................................................................................15
Paper misfeed in the Reversing Automatic Document Feeder (Lower) ...............................................................16
Paper misfeed in the Reversing Automatic Document Feeder (Upper) ...............................................................17
Paper misfeed in the drawers...............................................................................................................................18
Paper misfeed in the drawer of the tandem large capacity feeder.......................................................................19
Paper misfeed in the bypass tray.........................................................................................................................19
Paper misfeed in the External Large Capacity Feeder (optional).........................................................................20
Paper misfeed in the Finisher, Hole Punch Unit and Inserter (all optional)..........................................................21
Paper misfeed inside of the equipment................................................................................................................26
Clearing paper misfeeds caused by a wrong paper size setting..........................................................................30
Clearing a Staple Jam............................................................................................................35
Staple jam in the Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 .................................................................35
Staple jam in the Saddle Stitch Finisher MJ-1029................................................................................................36
Staple jam in the saddle stitch unit.......................................................................................................................38
Replacing a Toner Cartridge .................................................................................................41
Replacing a “Near Empty” toner cartridge............................................................................................................45
Refilling With Staples.............................................................................................................47
Refilling Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 staples...................................................................47
Refilling Saddle Stitch Finisher MJ-1029 staples..................................................................................................48
Refilling saddle stitch unit staples.........................................................................................................................50
Cleaning the Hole Punch Dust Bin.......................................................................................52

1 TROUBLESHOOTING FOR THE HARDWARE
8 When This Screen Is Displayed
When This Screen Is Displayed
Various screens are displayed on the touch panel depending on the state of the equipment. This section
describes how to solve problems with some of the screen examples.
Screen Description / Remedy
A message appears on the upper
part of the screen to notify users
of a problem, etc. For the major
examples, see the following
page.
P.10 “Messages Displayed on
the Touch Panel”
The original or copy paper is
misfed. Remove it following the
guidance on the touch panel.
P.14 “Clearing a Paper
Misfeed”
A cover is open. Check which
cover on the touch panel and
then close it securely.