Toshiba E-studio5540c User manual

SERVICE MANUAL
MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS
e-STUDIO5540C/6540C/6550C
e-STUDIO5560C/6560C/6570C
Model: FC-5540C/6540C/6550C/5560C/6560C/6570C
Publish Date: April 2011
File No. SME100009H0
R100321I6504-TTEC
Ver08 F_2014-08

8
© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C
ERROR CODE and TROUBLESHOOTING
8 - 1
8. ERROR CODE and TROUBLESHOOTING
8.1 General Descriptions
This chapter explains the procedures for solving troubles occurring in the equipment.
When a trouble occurs, check if an error code is displayed on the LCD screen of the control panel first.
If displayed, refer to “8.2Error Code List” to figure out the classification and contents of the error, and
then refer to “8.3Diagnosis and Prescription for Each Error Code” to remove its cause.
If not displayed and the equipment does not operate properly or images are not printed properly, refer
to “8.4Other errors” or “8.5Troubleshooting for the Image” to remove its cause.
Notes:
If unusual odor is detected or if smoke or fire comes out of the equipment, immediately turn the
power OFF.
Even in the cases other than the above, fully observe safety precautions.
If any PC board or HDD shall be replaced, refer to P. 9-22"9.2 Precautions, Procedures and
Settings for Replacing PC Boards and HDD".
8.1.1 If a problem continues even after performing all troubleshooting.
If a problem continues even after performing all troubleshooting and technical tips, report the problem
to the appropriate Toshiba service center along with the following information. This information will help
the service center understand your problem and take quick action to find the solution.
1. Serial Number
2. List Print
Refer to the appropriate Service Manual / Service Handbook for the detailed procedure to obtain
a List Print.
A. Enter the value given below to obtain a List Print by CSV file.
9S-300: All CSV files
B. Enter the value given below to obtain a List Print by printing it out.
9S-101: 05 code
9S-102: 08 code
9S-104: Pixel counter data (Toner cartridge standard)
9S-106: Error history (1000 cases max)
9S-108: Firmware update log (200 cases max)
9S-110: Power on/off log (100 cases max)
3. For image-related problems, collect image samples with the problem areas and the feeding direction
marked first. Then provide information about the media type and weight, and the print data / spool
files for duplicating the problem.
4. For abnormal acoustic noise, describe the situation in as much detail as possible.
5. For hardware-related problems, provide photos of any broken parts, paper jams, etc.
In case of paper jams, include the type of paper and its manufacturer.
6. For software-related problems, provide list prints, TopAccess Logs and the detailed procedure
needed to duplicate the problem.
* This is the minimum information required to report a complaint. It would be appreciated if you could
obtain additional information.
* Follow the directions of the service center if they request additional information as each issue is
unique to some degree.

e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE and TROUBLESHOOTING
8 - 2
8.1.2 Collection of debug logs with a USB device
Notes:
To collect the debug log with USB media, External version of HD data (08-8952) needs to be
“T130HD0W3000” or later. (e-STUDIO5540C/6540C/6550C)
[ 1 ] General description
The purpose of collecting the debug logs is to acquire the information for analyzing problems which
occurred during the MFP's operation. In such a case, you can collect the debug logs by inserting a USB
device into the MFP. Even if the power has to be turned OFF with the main power switch after a
problem occurs, the debug logs will be saved in the MFP (up to 3 logs). If the debug logs have already
been saved in the MFP, they also can be collected.
The following information is included in the USB debug logs.
Internal operation, Job history, HDD/memory usage status, etc. (Personal/Corporate information
(address book) not included)
When the debug logs are collected, also do so for the following information since it may be difficult to
investigate only using the debug log.
• List print mode ([9] + [START]) [300: All CSV files]
• Job logs below in TopAccess -> [Logs] -> [Export Logs]
- Print Job Log Export
- Fax Transmission Journal Export
- Fax Reception Journal Export
- Scan Log Export
- Messages Log Export
• Problem occurrence time
Or the time when the customer called if it is difficult to work out when it occurred.
• Status of when you collected the debug log
As in the example below, check the status to know if the problem occurred at the debug log
collection or how the customer recovered it.
E.g.
- You checked the problem and connected a USB device to the equipment.
- No problem occurred when an attempt to collect the debug log was made; however the customer
did turn the main power switch OFF when the problem occurred, so the log can be collected.
[ 2 ] Collection procedure
1. Note
When collecting a log, be sure to obtain consent from the user in advance and get the dedicated
script file from the service center.
2. About USB devices
Be sure to format the USB device with FAT16/32 beforehand. (Recommend size: 2GB or more)
3. Advance preparation of collection
Store the dedicated script file to the root directory of the USB device.
4. Procedure for collecting debug logs
1. Insert USB device, in which the dedicated script file is stored, into the MFP while the
power is ON.
2. The LED in the MFP starts blinking after the USB device has been inserted.
3. When the collection of the debug logs is finished, beeping is heard.
4. After the beeping has stopped, remove the USB device.
Notes:
• Do not remove the USB device while the LED in the MFP is blinking.
• If the LED does not start blinking after the USB device is inserted and a few minutes have
passed, try the procedure from step 1 again.
• If there is no beeping after the LED starts blinking (about 20 minutes), try procedure from step
1 again.
• If the USB device is inserted when the MFP is not ready, the debug logs cannot be collected.

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© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C
ERROR CODE and TROUBLESHOOTING
8 - 3
5. Collected debug logs
- When the collection of the debug logs is completed, the compressed file of the collected logs is
stored in the root directory of the USB device.
File name: XXXX.YYYYMMDDHHmmSS
(XXXX= Serial number of the equipment, YYYY= year, MM= month, DD= day, HH= hour, mm=
minute, SS= second)
- After the debug logs have been collected, be sure to send them to the service center together
with a report.

e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE and TROUBLESHOOTING
8 - 4
8.2 Error Code List
The following error codes is displayed at the upper right of the screen when the “CLEAR PAPER” or
“CALL SERVICE” symbol is blinking.
8.2.1 Jam
Error code Classification Contents Troubleshooting
E010 Paper transport jam Jam not reaching the fuser transport sensor
The paper which has passed through the
fuser unit does not reach the fuser transport
sensor.
P. 8-48
E011 Other paper jam Transfer belt paper-clinging jam: The paper
after the 2nd transfer is clinging to the
transfer belt, or a paper jam occurred
between the registration roller and the
paper clinging detection sensor.
P. 8-64
E020 Paper transport jam Stop jam at the fuser transport sensor: The
trailing edge of the paper does not pass the
fuser transport sensor after its leading edge
has reached this sensor.
P. 8-49
E030 Other paper jam Power-ON jam: The paper is remaining on
the paper transport path when power is
turned ON.
P. 8-49
E061 Incorrect paper size setting for 1st drawer:
The size of paper in the 1st drawer differs
from size setting of the equipment.
P. 8-66
E062 Incorrect paper size setting for 2nd drawer:
The size of paper in the 2nd drawer differs
from size setting of the equipment.
P. 8-66
E063 Incorrect paper size setting for 3rd drawer:
The size of paper in the 3rd drawer differs
from size setting of the equipment.
P. 8-66
E064 Incorrect paper size setting for 4th drawer:
The size of paper in the 4th drawer differs
from size setting of the equipment.
P. 8-66
E065 Incorrect paper size setting for bypass tray:
The size of paper in the bypass tray differs
from size setting of the equipment.
P. 8-66
E071 1st drawer media type mis-setting jam: The
media type setting of the 1st drawer is
incorrect.
P. 8-67
E072 2nd drawer media type mis-setting jam:
The media type setting of the 2nd drawer is
incorrect.
P. 8-67
E073 3rd drawer media type mis-setting jam: The
media type setting of the 3rd drawer is
incorrect.
P. 8-67
E074 4th drawer media type mis-setting jam: The
media type setting of the 4th drawer is
incorrect.
P. 8-67
E075 Option LCF media type mis-setting jam:
The media type setting of the option LCF is
incorrect.
P. 8-67

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ERROR CODE and TROUBLESHOOTING
8 - 5
E076 Other paper jam Tandem LCF media type mis-setting jam:
The media type setting of the tandem LCF
is incorrect.
P. 8-67
E090 Image data delay jam: Image data to be
printed cannot be prepared.
P. 8-67
E091 Motor-ON time-out jam: The equipment
does not operate normally because
abnormality occurred on an interface
between the SYS board and engine
firmware.
P. 8-68
E0A0 Image transport ready time-out jam: Image
data to be printed cannot be sent.
P. 8-69
E110 Paper misfeeding ADU misfeeding (Paper not reaching the
registration sensor): The paper which has
passed through ADU does not reach the
registration sensor during duplex printing.
P. 8-43
E120 Bypass misfeeding (Paper not reaching the
bypass feed sensor): Paper fed from the
bypass tray does not reach the bypass feed
sensor.
P. 8-43
E130 1st drawer misfeeding (Paper not reaching
the 1st drawer feed sensor): The paper fed
from the 1st drawer does not reach the 1st
drawer feed sensor.
P. 8-44
E140 2nd drawer misfeeding (Paper not reaching
the 2nd drawer feed sensor): The paper fed
from the 2nd drawer does not reach the 2nd
drawer feed sensor.
P. 8-45
E150 3rd drawer misfeeding (Paper not reaching
the 3rd drawer feed sensor): The paper fed
from the 3rd drawer does not reach the 3rd
drawer feed sensor.
P. 8-45
E160 4th drawer misfeeding (Paper not reaching
the 4th drawer feed sensor): The paper fed
from the 4th drawer does not reach the 4th
drawer feed sensor.
P. 8-46
E180 Option LCF misfeeding (Paper not reaching
the LCF feed sensor): Paper fed from the
LCF does not reach the LCF feed sensor.
P. 8-46
E190 LCF misfeeding (Paper not reaching the
LCF feed sensor): The paper fed from the
LCF does not reach the LCF feed sensor.
P. 8-47
E200 Paper transport jam 1st drawer transport jam (Paper not
reaching the registration sensor): The
paper does not reach the registration
sensor after it has passed the 1st drawer
feed sensor.
P. 8-50
E210 2nd drawer transport jam (Paper not
reaching the registration sensor): The
paper does not reach the registration
sensor after it has passed the 1st drawer
feed sensor.
P. 8-50
Error code Classification Contents Troubleshooting

e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE and TROUBLESHOOTING
8 - 6
E220 Paper transport jam 2nd drawer transport jam (Paper not
reaching the 1st drawer feed sensor): The
paper does not reach the 1st drawer
transport sensor after it has passed the 2nd
drawer feed sensor.
P. 8-51
E230 1st drawer misfeeding (Paper not reaching
the 1st drawer transport sensor): Paper fed
from the 1st drawer does not reach the 1st
drawer transport sensor.
P. 8-51
E240 .2nd drawer misfeeding (Paper not
reaching the 2nd drawer transport sensor):
Paper fed from the 2nd drawer does not
reach the 2nd drawer transport sensor.
P. 8-52
E260 Option LCF transport jam (Paper not
reaching the registration sensor):
P. 8-53
E270 Bypass transport jam (Paper not reaching
the registration sensor): Paper fed from the
bypass tray and passed through the bypass
feed sensor does not reach the registration
sensor.
P. 8-50
E290 Option LCF transport jam: Paper fed from
the Option LCF does not reach the 1st
drawer transport sensor.
P. 8-53
E2B0 Stop jam at the registration sensor (1st
drawer)
P. 8-61
E2B1 Stop jam at the registration sensor (2nd
drawer)
P. 8-61
E2B2 Stop jam at the registration sensor (3rd
drawer)
P. 8-61
E2B3 Stop jam at the registration sensor (4th
drawer)
P. 8-61
E2B4 Stop jam at the registration sensor (Bypass
tray)
P. 8-61
E2B5 Stop jam at the registration sensor (LCF) P. 8-61
E2B6 Stop jam at the registration sensor (ADU) P. 8-61
E2B7 Stop jam at the registration sensor (option
LCF)
P. 8-61
E300 3rd drawer transport jam (Paper not
reaching the registration sensor): The
paper does not reach the registration
sensor after it has passed the 1st drawer
feed sensor.
P. 8-50
E310 3rd drawer transport jam (Paper not
reaching the 1st drawer feed sensor): The
paper does not reach the 1st drawer
transport sensor after it has passed the 2nd
drawer feed sensor.
P. 8-51
E320 3rd drawer transport jam (Paper not
reaching the 2nd drawer feed sensor): The
paper does not reach the 2nd drawer
transport sensor after it has passed the 3rd
drawer feed sensor.
P. 8-54
Error code Classification Contents Troubleshooting

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© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C
ERROR CODE and TROUBLESHOOTING
8 - 7
E330 Paper transport jam 4th drawer transport jam (Paper not
reaching the registration sensor): The
paper does not reach the registration
sensor after it has passed the 1st drawer
feed sensor.
P. 8-50
E340 4th drawer transport jam (Paper not
reaching the 1st drawer feed sensor): The
paper does not reach the 1st drawer
transport sensor after it has passed the 2nd
drawer feed sensor.
P. 8-51
E350 4th drawer transport jam (Paper not
reaching the 2nd drawer feed sensor): The
paper does not reach the 2nd drawer
transport sensor after it has passed the 3rd
drawer feed sensor.
P. 8-54
E360 4th drawer transport jam (Paper not
reaching the 3rd drawer feed sensor): The
paper does not reach the 3rd drawer feed
sensor after it has passed the 4th drawer
feed sensor.
P. 8-55
E370 3rd drawer misfeeding (Paper not reaching
the 3rd drawer transport sensor): Paper fed
from the 3rd drawer does not reach the 3rd
drawer transport sensor.
P. 8-55
E380 4th drawer misfeeding (Paper not reaching
the 4th drawer transport sensor): Paper fed
from the 4th drawer does not reach the 4th
drawer transport sensor.
P. 8-56
E3C0 LCF transport jam (Paper not reaching the
registration sensor): Paper fed from the
LCF and passed through the 1st drawer
feed sensor does not reach the registration
sensor.
P. 8-50
E3D0 LCF transport jam (Paper not reaching the
1st drawer feed sensor): Paper fed from the
LCF and passed through the 2nd drawer
feed sensor does not reach the 1st drawer
transport sensor.
P. 8-51
E3E0 LCF transport jam (Paper not reaching the
2nd drawer feed sensor): Paper fed from
the LCF and passed through the LCF feed
sensor does not reach the 2nd drawer
transport sensor.
P. 8-54
E3F0 Tandem LCF misfeeding (Paper not
reaching the tandem LCF feed sensor):
Paper fed from the Tandem LCF does not
reach the tandem LCF transport sensor.
P. 8-57
Error code Classification Contents Troubleshooting

e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE and TROUBLESHOOTING
8 - 8
E400 Cover open jam Duplexing unit open jam P. 8-73
E430 ADU open jam: The ADU has opened
during printing.
P. 8-73
E440 Paper feed cover open jam: The paper feed
cover has opened during printing.
P. 8-74
E450 Optional LCF open jam: The optional LCF
has been disconnected from the equipment
during printing.
P. 8-74
E480 Bridge unit open jam: The bridge unit has
opened during printing.
P. 8-74
E4A0 Waste toner cover open jam (printing) P. 8-75
E4B0 Reverse path cover open jam (printing):
The reverse path cover has opened during
printing.
P. 8-75
E510 Paper transport jam
(ADU section)
ADU transport jam: The paper does not
reach the reverse path sensor after it is
switchbacked in the reverse section.
P. 8-58
E511 ADU misfeeding (Paper not reaching the
duplexing unit path entrance sensor)
P. 8-58
E540 ADU transport jam: Paper does not reach
the duplexing unit path exit sensor after it
has passed the duplexing unit path
entrance sensor.
P. 8-59
E550 Other paper jam Paper remaining jam on the transport path:
The paper is remaining on the transport
path when printing is finished.
P. 8-69
E551 Paper remaining jam on the transport path:
(when a service call occurs)
P. 8-71
E552 Paper remaining jam on the transport path:
(when the cover is closed)
P. 8-71
E570 Paper transport jam Jam not reaching the bridge unit. P. 8-60
E580 Stop jam at the bridge unit P. 8-60
E590 Jam not reaching the upper paper exit
sensor
P. 8-40
E5A0 Stop jam at the upper paper exit sensor P. 8-41
E712 RADF jam Jam not reaching the original registration
sensor: The original fed from the original
feeding tray does not reach the original
registration sensor.
P. 8-76
E714 Feed signal reception jam: The feed signal
is received even no original exists on the
original feeding tray.
P. 8-76
E721 Jam not reaching the read sensor: The
original does not reach the read sensor
after it has passed the registration sensor
(when scanning obverse side) or the
reverse sensor (when scanning reverse
side).
P. 8-77
Error code Classification Contents Troubleshooting

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© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C
ERROR CODE and TROUBLESHOOTING
8 - 9
E722 RADF jam Jam not reaching the original exit/reverse
sensor (during scanning): The original
which passed the read sensor does not
reach the original exit/reverse sensor when
it is transported from the scanning section
to exit section.
P. 8-77
E724 Stop jam at the original registration sensor:
The trailing edge of the original does not
pass the original registration sensor after its
leading edge has reached this sensor.
P. 8-78
E725 Stop jam at the read sensor: The trailing
edge of the original does not pass the read
sensor after its leading edge has reached
this sensor.
P. 8-77
E726 Transport/exit signal reception jam: RADF
receives the transport/exit reception signal
from the equipment when no original is at
the exposure waiting position.
P. 8-78
E727 Jam not reaching the original reading end
sensor
P. 8-78
E729 Stop jam at the original reading end sensor P. 8-79
E731 Stop jam at the original exit/reverse sensor:
The trailing edge of the original does not
pass the original exit/reverse sensor after
its leading edge has reached this sensor.
P. 8-79
E744 Stop jam at the original exit/reverse sensor P. 8-80
E745 Jam not reaching the original exit reverse
sensor
P. 8-80
E746 Exit/reverse sensor paper remaining jam P. 8-81
E762 Registration sensor paper remaining jam P. 8-81
E770 Original width detection sensor-1 paper
remaining jam
P. 8-81
E771 Original width detection sensor-2 paper
remaining jam
P. 8-81
E772 Original width detection sensor-3 paper
remaining jam
P. 8-81
E773 Intermediate transport sensor paper
remaining jam
P. 8-81
E774 Reading start sensor paper remaining jam P. 8-77
E775 Reading end sensor paper remaining jam P. 8-81
E777 Exit sensor paper remaining jam P. 8-81
E860 Original jam access cover open jam P. 8-82
E870 RADF open jam P. 8-83
E871 Cover open jam in the read ready status P. 8-83
E890 ADF time out jam P. 8-83
Error code Classification Contents Troubleshooting

e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE and TROUBLESHOOTING
8 - 10
E910 Paper transport jam
(Relay transport
section)
Jam at the bridge unit transport sensor 1:
The paper does not reach the bridge unit
transport sensor 1 after it has passed the
exit sensor.
P. 8-84
E920 Stop jam at the bridge unit transport sensor
1: The trailing edge of the paper does not
pass the bridge unit transport sensor 1 after
its leading edge has reached the sensor.
P. 8-84
E930 Jam at the bridge unit transport sensor 2:
The trailing edge of the paper does not
reach the bridge unit transport sensor 2
after its leading edge has reached the
bridge unit transport sensor 1.
P. 8-85
E940 Stop jam at the bridge unit transport sensor
2: The trailing edge of the paper does not
pass the bridge unit transport sensor 2 after
its leading edge has reached the bridge unit
transport sensor 2.
P. 8-85
E970 Paper transport jam
(Exit section)
Jam not reaching the lower paper exit
sensor: Paper transported from the bridge
unit does not reach the lower paper exit
sensor.
P. 8-41
E980 Stop jam at the lower paper exit sensor:
Paper transported from the bridge unit does
not pass the lower paper exit sensor.
P. 8-42
E9F0 Finisher jam
(Punch unit)
Punching jam: Punching is not performed
properly.
[MJ-1103/1104 (when MJ-6102 is installed)]
P. 8-96
EA10 Finisher jam
(Finisher section)
Transport delay jam (paper not inserted) P. 8-86
EA20 Paper transport jam in Finisher (entrance
sensor)
P. 8-86
EA21 Paper size error jam: Paper does not reach
the sensor because the paper is shorter
than spec. [MJ-1103/1104]
P. 8-87
EA22 Paper transport jam (Finisher paper
punching edge detection sensor): [MJ-
1103/1104]
P. 8-87
EA23 Paper transport jam (exit sensor): [MJ-
1103/1104]
P. 8-88
EA24 Paper transport jam (between entrance and
exit sensors): [MJ-1103/1104]
P. 8-88
EA25 Paper transport jam (after paper stack exit):
[MJ-1103/1104]
P. 8-89
EA26 Paper transport jam (stop command
request): [MJ-1103/1104]
P. 8-89
EA27 Paper transport jam (paper not inserted):
[MJ-1103/1104]
P. 8-89
EA28 Paper transport jam (assisting arm
operation delay): [MJ-1103/1104]
P. 8-90
EA29 Paper transport jam (stack transport delay):
[MJ-1103/1104]
P. 8-90
Error code Classification Contents Troubleshooting

8
© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C
ERROR CODE and TROUBLESHOOTING
8 - 11
EA31 Finisher jam
(Finisher section)
Transport path paper remaining jam:
[MJ-1103/1104]
P. 8-90
EA32 Exit paper remaining jam:
[MJ-1103/1104]
P. 8-91
EA40 Door open jam:
The upper/front cover of the finisher section
or the upper/ front door of the puncher
section has opened during printing. [MJ-
1103/1104]
Cover open error:
The front cover or stationary tray cover is
opened during paper transport. [MJ-1103/
1104]
P. 8-91
EA50 Stapling jam: Stapling is not performed
properly. [MJ-1103/1104]
P. 8-92
EA60 Early arrival jam: [MJ-1103/1104] P. 8-92
EA70 Stack exit belt home position error: The
stack exit belt is not at the home position.
[MJ-1103/1104]
P. 8-93
EA90 Finisher jam
(Saddle stitcher
section)
Door open jam: [MJ-1104]. P. 8-93
EAA0 Power-ON jam: [MJ-1104] P. 8-94
EAB0 Transport stop jam: The paper which
passed through the inlet sensor does not
reach or pass No.1 paper sensor, No. 2
paper sensor, No.3 paper sensor or
delivery sensor. [MJ-1104]
P. 8-94
EAB1 Short paper jam (Saddle Stitch Finisher).
[MJ-1104]
P. 8-95
EAD0 Other paper jam Print end command time-out jam: The
printing has not finished normally because
of an error occurring on the interface
between the SYS board and the engine
firmware at the end of printing.
P. 8-96
EAE0 Finisher jam Receiving time-out jam P. 8-97
EB30 Ready time-out jam P. 8-97
EB50 Paper transport jam Paper remaining on the transport path: The
multiple feeding of preceding paper caused
the misfeeding of upcoming paper.
P. 8-62
EB60 Paper remaining on the transport path: The
multiple feeding of preceding paper caused
the misfeeding of upcoming paper
(redetection after no jam is detected at
[EB50]).
P. 8-63
ED10 Finisher jam Skew adjustment motor (M1) home position
detection abnormality
P. 8-98
ED11 Sideways adjustment motor (M2) home
position detection error
P. 8-98
ED12 Shutter home position error P. 8-99
ED13 Front alignment plate home position error P. 8-99
Error code Classification Contents Troubleshooting

e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE and TROUBLESHOOTING
8 - 12
ED14 Finisher jam
(Finisher section)
Rear alignment plate home position error:
The rear alignment plate is not at the home
position. [MJ-1103/1104]
P. 8-100
ED15 Paddle home position error P. 8-100
ED16 Buffer tray home position error P. 8-100
EF10 Finisher jam
(Saddle section)
Paper not supported for Saddle Stitch
Finisher: Unsupported paper size, type and
an excess number of pages for stapling are
selected.
P. 8-101
EF11 Saddle Stitch Finisher stapling error (front):
Front stapling is not correctly done.
P. 8-101
EF12 Saddle Stitch Finisher stapling error (rear):
Rear stapling is not correctly done.
P. 8-102
EF13 Saddle paper holder home position
detection abnormality: The paper holder
home position cannot be detected.
P. 8-102
EF14 Saddle paper exit jam: Outputting paper is
not completed within a fixed time.
P. 8-103
EF15 Saddle Stitch Finisher side alignment motor
home position detection abnormality: The
side alignment motor home position cannot
be detected.
P. 8-103
EF16 Saddle Stitch Finisher stacker motor home
position detection abnormality: The stacker
motor home position cannot be detected.
P. 8-104
EF17 Saddle Stitch Finisher folding blade home
position detection abnormality: The folding
blade home position cannot be detected.
P. 8-104
EF18 Saddle Stitch Finisher additional folding
roller home position detection abnormality:
The additional folding roller home position
cannot be detected.
P. 8-104
EF19 Saddle paper folding jam: Fold processed
paper cannot be transported to the
additional folding roller.
P. 8-105
EF20 Saddle stacker jam: Transported paper
cannot be detected in the stacker.
P. 8-105
EF21 Hole Punch Unit paper leading edge skew
detection abnormality: One of the 2 skew
sensors cannot detect the paper within a
fixed time.
P. 8-106
EF22 Hole Punch Unit paper leading edge
detection abnormality: The paper leading
edge cannot be detected within a fixed time
after its skew is found.
P. 8-107
EF23 Hole Punch Unit paper alignment
abnormality: The paper position cannot be
detected due to the sideway registration
mechanism.
P. 8-107
EF24 Hole Punch Unit paper trailing edge skew
detection abnormality: One of the 2 skew
sensors cannot detect the paper within a
fixed time.
P. 8-108
Error code Classification Contents Troubleshooting

8
© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C
ERROR CODE and TROUBLESHOOTING
8 - 13
EF25 Finisher jam
(Saddle section)
Hole Punch Unit paper trailing edge
detection abnormality: The paper trailing
edge cannot be detected within a fixed time
after its skew is found.
P. 8-108
EF27 Hole Punch Unit paper edge detection
order abnormality-1: The paper leading
edge is detected before its skew is
detected.
P. 8-109
EF28 Hole Punch Unit paper edge detection
order abnormality-2: The paper trailing
edge is detected before its skew is
detected.
P. 8-109
Error code Classification Contents Troubleshooting

e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE and TROUBLESHOOTING
8 - 14
8.2.2 Service call
Error code Classification Contents Troubleshooting
C021 Copy process
related service call
Developer unit motor-YMC locking error: The
developer unit motor-YMC is not rotating
normally.
P. 8-172
C022 Developer unit mixer motor-YMC locking
error: The developer unit mixer motor-YMC is
not rotating normally.
P. 8-172
C023 Developer unit motor-K locking error: The
developer unit motor-K is not rotating
normally.
P. 8-173
C024 Developer unit mixer motor-K locking error:
The developer unit mixer motor-K is not
rotating normally.
P. 8-174
C130 Paper feeding
system related
service call
1st drawer tray abnormality: The tray-up motor
is not rotating or the 1st drawer tray is not
moving normally. (the case that paper can be
fed from any drawer except the 1st drawer)
P. 8-11 0
C140 2nd drawer tray abnormality: The tray-up
motor is not rotating or the 2nd drawer tray is
not moving normally. (the case that paper can
be fed from any drawer except the 2nd
drawer)
P. 8-11 0
C150 3rd drawer tray abnormality: The 3rd drawer
tray-up motor is not rotating or the 3rd drawer
tray is not moving normally. (the case that
paper can be fed from any drawer except the
3rd drawer)
P. 8-11 0
C160 4th drawer tray abnormality: The 4th drawer
tray-up motor is not rotating or the 4th drawer
tray is not moving normally. (the case that
paper can be fed from any drawer except the
4th drawer)
P. 8-11 0
C180 LCF tray-up motor abnormality: The LCF tray-
up motor is not rotating or the LCF tray is not
moving normally. (the case that paper can be
fed from any drawer except the LCF)
P. 8-111
C1A0 LCF end fence motor abnormality: The LCF
end fence motor is not rotating or the LCF end
fence is not moving normally. (the case that
paper can be fed from any drawer except the
LCF)
P. 8-111
C1C0 Option LCF tray-up motor abnormality: The
option LCF tray-up motor is not moving
normally
P. 8-11 2

8
© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C
ERROR CODE and TROUBLESHOOTING
8 - 15
C260 Scanning system
related service call
Peak detection error: Lighting of the exposure
lamp (white reference) is not detected when
power is turned ON.
P. 8-11 3
C270 (1) Carriage home position sensor not turning
OFF within a specified period of time: The
carriage does not shift from its home position
in a specified time.
(2) Downloading firmware with an incorrect
model.
P. 8-11 4
C280 Carriage home position sensor not turning ON
within a specified period of time:
P. 8-11 4
C290 Scanner fuse blowout: 24V power for the
scanning system is not supplied at the
scanner warming-up after power-ON.
P. 8-11 5
C360 Copy process
related service call
Needle electrode cleaner operation
abnormality
P. 8-174
C370 Transfer belt operation abnormality P. 8-175
C380 Auto-toner sensor-K abnormality (upper limit) P. 8-175
C381 Auto-toner sensor-K abnormality (lower limit) P. 8-175
C382 Auto-toner sensor-K connection error P. 8-175
C390 Auto-toner sensor-C abnormality (upper limit) P. 8-176
C391 Auto-toner sensor-C abnormality (lower limit) P. 8-176
C392 Auto-toner sensor-C connection error P. 8-176
C3A0 Auto-toner sensor-M abnormality (upper limit) P. 8-176
C3A1 Auto-toner sensor-M abnormality (lower limit) P. 8-176
C3A2 Auto-toner sensor-M connection error P. 8-176
C3B0 Auto-toner sensor-Y abnormality (upper limit) P. 8-176
C3B1 Auto-toner sensor-Y abnormality (lower limit) P. 8-176
C3B2 Auto-toner sensor-Y connection error P. 8-176
C3C0 Process unit connection error P. 8-176
C411 Fuser unit related
service call
Thermistor or IH abnormality at power-ON P. 8-116
C412 Thermistor/IH abnormality at power-ON P. 8-116
C443 IH abnormality after abnormality judgment (not
reaching to intermediate temperature)
P. 8-11 7
C445 IH abnormality after abnormality judgment
(pre-running end temperature abnormality)
P. 8-11 7
C446 IH abnormality after abnormality judgment
(pre-running end temperature abnormality)
P. 8-11 7
C447 IH abnormality after abnormality judgment
(temperature abnormality at ready status)
P. 8-11 7
C448 IH continuous lighting abnormality: IH lights
continuously for a certain period of time when
the pressure roller temperature during ready
status is higher than the specified
P. 8-11 8
C449 IH abnormality after abnormality judgment
(high temperature abnormality)
P. 8-11 7
C461 Pressure roller heater 40°C detection (Not
determined)
P. 8-11 8
C462 Pressure roller heater 40°C detection
(Determined)
P. 8-11 8
Error code Classification Contents Troubleshooting

e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE and TROUBLESHOOTING
8 - 16
C464 Fuser unit related
service call
Pressure roller thermistor temperature
difference
P. 8-11 8
C467 Pressure roller thermistor abnormality after
entering ready status (temperature
abnormality at ready status)
P. 8-11 9
C468 Pressure roller thermistor abnormality after
entering ready status (overheating)
P. 8-11 9
C471 IH board initialization abnormality P. 8-120
C472 Power supply abnormality P. 8-120
C473 Surge pressure detection / power and voltage
upper limit abnormality
P. 8-121
C474 Power and voltage lower limit abnormality P. 8-121
C480 IGBT high temperature abnormality P. 8-121
C481 IH drive circuit abnormality P. 8-122
C490 IH circuit abnormality / IH coil abnormality P. 8-122
C4B0 Fuser unit counter abnormality P. 8-123
C4B1 Fuser unit voltage judgment abnormality P. 8-123
C4E0 Fuser pressure release abnormality -
Though the pressure roller is released, its
position cannot be detected.
P. 8-124
C4E1 Fuser pressure contact abnormality -
Though the pressure roller is contacted, its
position cannot be detected.
P. 8-124
C4E2 Fuser belt rotation detection sensor
abnormality - The fuser belt does not rotate or
incorrectly rotates.
P. 8-124
C550 Optional
communication
related service call
RADF I/F error: Communication error has
occurred between the RADF and the scanner.
P. 8-125
C560 Communication error between Engine-CPU
and PFC board
P. 8-126
C570 Communication error between Engine-CPU
and CNV-CPU
P. 8-126
C580 Communication error between CNV-CPU and
finisher
P. 8-126
C5A0 Circuit related
service call
SRAM board data abnormality (LGC board) P. 8-131
C5A1 SRAM board data abnormality (LGC board) P. 8-132
C730 RADF
service call
RADF EEPROM error: Data abnormality
occurs during the EEPROM writing of the
RADF is performed.
P. 8-129
C880 RADF original feed motor abnormality: An
error signal has been detected when the
motor is rotating.
P. 8-129
C890 RADF read motor abnormality: An error signal
has been detected when the motor is rotating.
P. 8-129
C8A0 RADF original reverse motor abnormality: An
error signal has been detected when the
motor is rotating.
P. 8-130
C8B0 RADF original exit motor abnormality: An error
signal has been detected when the motor is
rotating.
P. 8-130
Error code Classification Contents Troubleshooting

8
© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C
ERROR CODE and TROUBLESHOOTING
8 - 17
C8C0 RADF
service call
RADF original reading start sensor
abnormality: The automatic adjustment for the
original reading start sensor has been
performed, but is ended unsuccessfully.
P. 8-131
C8E0 RADF communication protocol abnormality:
The system has to be stopped because the
control abnormality occurred.
P. 8-131
C900 Circuit related
service call
Connection error between SYS board and
LGC board
P. 8-132
C901 System format error for scanner P. 8-132
C940 Engine-CPU abnormality P. 8-133
C962 LGC board ID abnormality P. 8-133
C963 Connection detection error between the IMG
board and the LGC board
P. 8-133
C970 Process related
service call
High-voltage transformer abnormality:
Leakage of the main charger is detected.
P. 8-177
C9E0 Circuit related
service call
Connection error between SLG board and
SYS board
P. 8-134
CA00 Image control
related service call
Color registration abnormality P. 8-155
CA10 Laser optical unit
related service call
Polygonal motor abnormality: The polygonal
motor is not rotating normally.
P. 8-136
CA20 H-Sync detection error: H-Sync signal
detection PC board cannot detect laser
beams.
P. 8-137
CA47 SNS board abnormality: The SNS board does
not operate due to disconnection or the
harness breaking.
P. 8-138
CB00 Finisher related
service call
Finisher not connected: Communication error
has occurred between the equipment and
finisher. [MJ-1103/1104]
P. 8-139
CB01 Finisher communication error: Communication
error has occurred between the equipment
and finisher. [MJ-1103/1104]
P. 8-139
CB10 Entrance motor abnormality: The entrance
motor is not rotating normally. [MJ-1103/1104]
P. 8-139
CB11 Buffer tray guide motor abnormality: The
buffer tray guide motor is not rotating or the
buffer tray guide is not moving normally. [MJ-
1103/1104]
P. 8-139
CB12 Finisher related
service call
Buffer roller drive motor abnormality: The
buffer roller drive motor is not rotating or the
buffer roller is not moving normally. [MJ-1103/
1104]
P. 8-140
CB13 Finisher exit motor abnormality P. 8-140
CB14 Paper holding arm motor abnormality P. 8-141
CB30 Movable tray shift motor abnormality
[MJ-1103/1104]
P. 8-141
CB31 Movable tray paper-full detection error
[MJ-1103/1104]
P. 8-141
Error code Classification Contents Troubleshooting

e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE and TROUBLESHOOTING
8 - 18
CB40 Finisher related
service call
Rear aligning plate motor abnormality: Rear
aligning plate motor is not rotating or aligning
plate is not moving normally. [MJ-1103/1104]
Front alignment motor abnormality: The front
alignment motor is not rotating or the front
alignment plate is not moving normally. [MJ-
1103/1104]
P. 8-142
CB50 Stapler home position error: The stapler home
position sensor does not work. [MJ-1103/1104]
P. 8-142
CB51 Stapler shift home position error: The stapler is
not at the home position. [MJ-1103/1104]
P. 8-143
CB60 Stapler shift motor abnormality: Stapler shift
motor is not rotating or staple unit is not
moving normally. [MJ-1103/1104]
P. 8-143
CB80 Backup RAM data abnormality: Abnormality of
checksum value on finisher controller PC
board is detected when the power is turned
ON
P. 8-144
CB81 Flash ROM abnormality: Abnormality of
checksum value on finisher controller PC
board is detected when the power is turned
ON. [MJ-1103/1104]
P. 8-144
CB82 Finisher - Main CPU program error P. 8-144
CB83 Saddle Stitch Finisher - Main CPU program
error
P. 8-145
CB84 Hole Punch Unit - Main CPU program error P. 8-145
CB91 Saddle Stitch Finisher flash ROM abnormality P. 8-145
CB92 Saddle Stitch Finisher RAM abnormality P. 8-146
CB93 Additional folding motor abnormality P. 8-146
CB94 Saddle transport motor abnormality P. 8-146
CB95 Stacker motor abnormality P. 8-147
CBA0 Stitch motor (front) abnormality: Stitch motor
(front) is not rotating or rotary cam is not
moving normally. [MJ-1103/1104]
P. 8-147
CBB0 Stitch motor (rear) abnormality: Stitch motor
(rear) is not rotating or rotary cam is not
moving normally. [MJ-1103/1104]
P. 8-147
CBC0 Alignment motor abnormality: Alignment motor
is not rotating or aligning plate is not moving
normally. [MJ-1103/1104]
P. 8-148
CBE0 Paper folding motor abnormality: Paper
folding motor or paper folding roller is not
rotating normally. [MJ-1103/1104]
P. 8-148
CC20 Communication error between finisher and
saddle stitcher: Communication error between
finisher controller PC board and saddle
stitcher controller board [MJ-1103/1104]
P. 8-149
CC30 Stack transport motor abnormality: The stack
transport motor is not rotating or the stack
transport belt is not moving normally. [MJ-
1103/1104]
P. 8-149
Error code Classification Contents Troubleshooting

8
© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C
ERROR CODE and TROUBLESHOOTING
8 - 19
CC31 Finisher related
service call
Transport motor abnormality: The transport
motor is not rotating or the stack transport
roller -1 and -2 is not rotating normally. [MJ-
1103/1104]
P. 8-149
CC41 Paper holder cam home position abnormality:
The paper holder cam is not at the home
position. [MJ-1103/1104]
P. 8-150
CC51 Sideways adjustment motor (M2) abnormality:
Sideways adjustment motor is not rotating or
puncher is not shifting normally. [MJ-1103/
1104 (when MJ-6102 is installed)]
P. 8-150
CC52 Skew adjustment motor (M1) abnormality:
Skew adjustment motor is not rotating or
puncher is not shifting normally. [MJ-1103/
1104 (when MJ-6102 is installed)]
P. 8-151
CC60 Punch motor abnormality: Punch motor is not
rotating or puncher is not shifting normally.
[MJ-1103/1104 (when MJ-6102 is installed)]
P. 8-151
CC61 Punch motor (M3) home position detection
error: Punch motor is not rotating or puncher is
not shifting normally. [MJ-1103/1104 (when
MJ-6102 is installed)]
P. 8-152
CC71 Punch ROM checksum error
[MJ-6102]
P. 8-152
CC72 Punch RAM read/write error
[MJ-6102]
P. 8-152
CC73 Punching device power supply abnormality P. 8-152
CC74 Punch unit transport pulse abnormality P. 8-152
CC80 Rear alignment motor abnormality
[MJ-1103/1104]
P. 8-153
CD60 Process related
service call
Sub-hopper toner sensors abnormality. P. 8-177
CD61 Sub-hopper toner motor-Y abnormality. P. 8-178
CD62 Sub-hopper toner motor-M abnormality. P. 8-178
CD63 Sub-hopper toner motor-C abnormality. P. 8-178
CD64 Sub-hopper toner motor-K abnormality. P. 8-178
CD71 Waste toner transport motor locking error: The
auger in the waste toner transport path does
not rotate.
P. 8-179
CD80 TRU waste toner motor locking error: The
auger (TRU side) in the TRU waste toner
transport path does not rotate.
P. 8-179
CD81 TRU waste toner transport motor locking error:
The auger (waste toner box side) in the TRU
waste toner transport path does not rotate.
P. 8-180
CD82 TRU waste toner full-status error - P. 8-180
CDE0 Paddle motor abnormality: The paddle motor
is not rotating or the paddle is not rotating
normally. [MJ-1103/1104]
P. 8-153
Error code Classification Contents Troubleshooting