TouchTronics PowerTouch 914 User manual

vBy TouchTronics, Inc.
PowerTouch Remote Control Systems - 914 Series (2 - 4) Functions Manual C914.N2
Drawing D914.N2 Rev 0 March 04, 2002
vPower
All four outputs are 5 amp, switched relays.
vFlexibility
Installer can select polarity of voltage outputs on all channels.
vOptional Transmitters
Large, oval transmitters with large buttons can be ordered.
vStandard 4 Channels
Two and four channel transmitters are interchangeable.
Page -1-
Special Features andApplications
914 PowerTouch Remote Control Receiver
With Two (4 button) Key Chain Transmitters
Also showing optional:
Two (two button) Key ChainTransmitters
And Oval Transmitter
Economical
and
Versatile
Please read entire instruction manual prior to starting the
PowerTouch Remote Control System Installation.
PowerTouch 914PowerTouch 914
vRange
Typical antenna range is 60-feet.
vCompact
Receiver is small and easy to install.
vProgram Options
vTwo channels can be programmed as latching, On - Off
vChannel 2 can be programmed with a 2-second courtesy light delay

Contents
Special Features and Applications Page 1
Contents, Specifications, Installation Tools,Technical Support Page 2
Component Parts List Page 3
Operation: Remote Control Page 3
Installation: Planning Page 4
Installation: Receiver Page 4
Installation: Electrical Connections Page 5
Installation: Application Schematics Page 6
Installation: Motors Using Relays, Safety Disable Switch Page 7
Trouble Shooting Guide Page 8, 9, 10
Limited One (1) Year Warranty Page 11
Blank Page (Installation Notes or Diagrams) Page 12
Specifications
914 Receiver: FCC Approved
RF System 19,000 Digital Codes
Voltage 12 Volt DC (available in 24 Volt DC)
Output 5 Amp
Frequency 300 MHz
Range 60 Feet (typical - using standard 9” wire style, antenna)
Note: Range may be extended with an externally mounted antenna
914 Transmitter: FCC Approved
RF System 19,000 Digital Codes
Battery 12 Volt DC
Cycles 7,300 One Second Pulses
Frequency 300 MHz
Note: Key chain style transmitters are water resistant, NOT water proof
Oval style transmitters are water and dust resistant
Physical:
Receiver: 4.5” x 2.5” x 1” (width, height, depth)
Transmitter: 1” x 2” (width, length) key chain style
2” x 4 ½” (width, length) oval(hand held) style
Installation Tools
Voltmeter, analog or digital
Phillips Screw Driver
Adjustable Wrench
Screw Driver
Wire Cutter
Wire Stripper
To Clean Grounding Pad: Scraper, Sand Paper, Alcohol Based Cleaner
Technical Support
Visit the factory website to download a copy of these instructions, e-mail technical questions and see other
TouchTronics, Inc. products.
Phone / Fax Numbers
Indiana Local 1-574-294-2570
Toll Free 1-800-294-2570
Fax [phone]
Web Site
www.touchtronics.com
E-Mail
[email protected] or
[email protected] or
‘Contact Request’ link on the web page
Page -2-
PowerTouch Remote Control Systems - 914 Series (2 - 4) Functions Manual C914.N2

1) 1 pc 914rRF Receiver, 4 Channel
w/9” antenna wire
2) 1 set 914hHarness - 10 wire, 9”
3) 2 pcs 914T4 Transmitter,
4 button key chain style
Optional 914T2 Transmitter,
2 button key chain style
Optional 914T4XS Transmitter,
4 button oval (hand held) style
Page -3 -
Component Parts List
PowerTouch Remote Control Systems - 914 Series (2 - 4) Functions Manual C914.N2
Operation: Remote Control
Transmitters:
1) Press and release button
Or
2) Press and hold button
3) Red Status LED
Signal is sent to receiver - 1 second pulse
Signal is sent to receiver as long as button
is held. Signal will stop when button is
released.
A) LED On red indicates signal is being
sent
B) LED On bright and solid indicates
battery voltage is ok.
2 Button
1
1 & 2
2
N/a
Channel
1
2
3
4
Function
Motor or Lamp
Motor or Lamp
Motor or Lamp
Motor or Lamp
Power Output
+12v or Ground(-)
+12v or Ground(-)
+12v or Ground (-)
+12v or Ground (-)
Signal Type
Momentary
Momentary
22 sec delay (ch 4)
Momentary
Or Latching
Momentary
Or Latching
TransmitterOperation Receiver Operation
Output
5 Amps Max
5 Amps Max
5 Amps Max
5 Amps Max
*Example - Courtesy light turns on for 22 seconds when button 2 is pressed,
and the channel 4 output is connected to the courtesy lights.
All outputs must be same polarity
*See example below
4 Button
1
2
3
4
Transmitter Transmitter
Pressed at the
same time

1) Receiver Output Voltages
A) The receiver has four output voltage (channels) which will operate four separate circuits. The
output voltage is 12 volts direct current (vdc). The maximum drive current for each of the four
output channels is 5 Amps (maximum). The four outputs can turn On (drive) bulbs, relay coils or
small motors.
B) Check the power requirement for the bulb or motor before connecting to the receiver.
Maximum 5 amps @ 12vdc or 60 watts @ 12vdc
2) Determine where the receiver and antenna will be located.
Typically the RF receiver is located under the dash or behind a wall panel in the back. If the receiver
is to be mounted outside the cab area then you must protect the receiver. The receiver is NOT
waterproof or moisture resistant*.
DO NOT mount the receiver and antenna:
A) Within 6 feet of a motor
B) Near large bundles of wires
C) Near other antennas or RF devices
D) The antenna should not be touching any metal as this grounds the RF (radio
frequency) signal
*TouchTronics offers weather resistant housings for many different types of applications. Call the
factory @ 1-800-294-2570 for information on your particular application needs.
Page -4-
Installation: Planning
PowerTouch Remote Control Systems - 914 Series (2 - 4) Functions Manual C914.N2
Installation: Receiver
WARNING!
Use ONLYa volt meter to check voltage
during installation and testing.
*Using a test light WILL damage the outputs!
(-)
Battery
(+)
#10 x 3/4” Screw #10 3/16” Star Washer
#10 3/16” Ring Terminal Vehicle Frame
Scrape paint and clean area before installing ground screw.
A loose chassis ground connection WILL cause intermittent operation!
Chassis Ground
12
11
10
09
08
07
06
05
04
03
02
01
PowerTouch Remote Control System
Series 914 RF Receiver
This device complies with FCC rules part 15.
Operation is subject to the following 2 conditions:
1) This device may not cause harmful interference
2) This device must accept any interference received
including that causing undesired operation
9” Antenna Wire
*Maximum output current 5 Amps. Over current will damage outputs.
1a Maximum
12
11
10
09
08
07
06
05
04
03
02
01
White/Tan
Purple
Tan
Green/Black
Yellow/Black
Green/Red
Yellow/Red
Empty
Orange
Black
Empty
Red
Ch 4 - Output, 5 amp
Power +12v - 5 amp
Ch 3 - Output, 5 amp
Ch 1 - Input for rr@g circuit (-)*
Ch 2 - Input for rr@g circuit (-)*
Ch 1 - Output, +12v, 5 amp
Ch 2 - Output, +12v, 5 amp
Empty
Do Not Use
Chassis Ground
Empty
Logic +12v
*RR@G - Reversal Rest @ Ground
Notes:
1) Channels 1 and 2 are momentary outputs as long as the button is pressed.
2) Channels 3 and 4 are factory set as momentary outputs as long as the button is pressed. These outputs can be
programmed as latching (push on - push off). Call the factory for program information at 1-800-294-2570
15a Maximum
Range of your Remote
Control is affected by
the installation location
of the receiver antenna

1) Install Power
Connect the Red wire to a constant +12v battery power source. Note: For best performance, run a
clean +12v (15A) directly from the battery or a fuse that is NOT supplying any power to motors,
lights or any other type of high current device.
2) Install Ground
Connect the Black wire to chassis ground
A) Scrape all paint and grease away from the body frame.
A loose chassis ground connection WILLcause intermittent operation of receiver.
B) Clean the area using an alcohol based cleaner to remove paint chips and grease.
C) Crimp a #10, 3/16” ring terminal onto the black ground wire.
D) Insert the ring terminal and a #10, 3/16” star washer over a 10x3/4” hex head,
self-tapping ground screw.
E) Tighten ground screw securely into clean frame area.
3) Install Outputs - Maximum output is 5 Amps per channel
A) Connect only One Channel output wire at a time to a relay or function which uses 5 Amps
B) Solder connections and protect with shrink tube or use an 18g insulated butt terminal.
Page -5-
Installation: Electrical Connections
PowerTouch Remote Control Systems - 914 Series (2 - 4) Functions Manual C914.N2
Channel
Channel 1
Channel 2
Channel 3
Channel 4
Output
(+) positive
RR@G
(+) Positive
RR@G
(+) Positive
(+) Positive
Wire
Color
Green / Black
Green / Red
Yellow / Black
Yellow / Red
Tan
White / Tan
Max
Output
5 Amp
5 Amp
5 Amp
5 Amp
5 Amp
5 Amp
Pin
Position
09
07
08
06
10
12
4) Wiring Inspection
A) Check all wiring
connections visually
B) Check the polarity
of all wires
C) Tape off or remove
all unused wires.
See Diagram on Page 4 - ‘Installation: Receiver’
Input
+
+
-
Wire Color
Red
Purple
Black
Max Input
1 Amp
15 Amp
1 Amp
Pin Position
01
11
03
Logic Power
Relay Power
Ground
See Diagram
on Page 4
Orange - Pin 4 - Not Used
30
87a
85
86
87
N.C. N.O.
Relay 4
87a
85
86
87
N.C. N.O.
30
87a
85
86
87
N.C. N.O.
Relay 3 30
87a
85
86
87
N.C. N.O.
30
87a
85
86
87
N.C. N.O.
Relay 2 30
87a
85
86
87
N.C. N.O.
30
87a
85
86
87
N.C. N.O.
Relay 1 30
87a
85
86
87
N.C. N.O.
Channel 4
Channel 3
Channel 2
Channel 1
Pin 7 - Green / Red
Ground
Pin 4 - Orange Do Not Use
Pin 3 - Black Chassis Ground
Pin 1 - Red +12v Power
Pin 9 - Green / Black
Pin 6 - Yellow / Red
Pin 8 - Yellow / Black
Pin 12 - White / Tan
Pin 11 - Purple Power
Pin 10 - Tan
Board Jumper
PowerTouch Receiver / Relay Schematic
+1
+2
+3
+1
+2
+3
+1
+4
+2
+5
+3
+6
+12v
Fused
Ground
M
Application for Doors and Windows
Master
Relay
System
Switch 1 Switch 2
Door
Lock
or
Window
Switches
Master
Relay
DPDT(DM)
Door Lock or
Window Motor
+12v
Fused
914 PowerTouch
Green/Red Wire 914 PowerTouch
Yellow/Red Wire
Relays may differ
from manufacturer
to manufacturer.
-2
+1
+3 -4
+5
M
Slave Switch
Door Lock or
Window Motor
914 PowerTouch
Green/Red Wire 914 PowerTouch
Yellow/Red Wire
Reversal Rest @ Ground Switch System
-2
+1
+3 -4
+5
Master Switch
914 PowerTouch
Green/Black Wire 914 PowerTouch
Yellow/Black Wire
Cut
Door Lock or Window Switches

Page -6-
Installation: Application Schematics
PowerTouch Remote Control Systems - 914 Series (2 - 4) Functions Manual C914.N2
Unlock
Lock
Unlock
Lock
Driver Door
Lock Switch Pass Door Lock Switch
Reversal Rest@Ground System
30
87a
85
86
87
30
87a
85
86
87
Driver Door
Lock Relay Pass Door Unlock Relay
To Door
Lock Motors
+12v Fused
Vehicle window switches and door lock switches can be designed as a positive pulse, a negative pulse or
a reversal rest @ ground circuit.
To determine which type is used in your vehicle, take a voltmeter and probe one of the output wires at the
switch. Check the polarity with the switch pressed and without the switch pressed. Compare results with
the chart below.
Window or Door Lock Switch
Positive Pulse
Negative Pulse
Reversal Rest@Ground
Switch NOT Pressed
No Voltage / Floats
No Voltage / Floats
Ground
Switch Pressed
+12 Volts
Ground
+12 Volts
Typical # of Wires
3 Wires
3 Wires
5 Wires
5
Unlock
Typical Switch
Electrical Diagram
Reversal Rest @ Ground
1
Lock
GND
2+12v 3GND 4
CUT
(+)
(+)
Ground
Lock Unlock
Electrical Diagram
Negative Pulse
**Please Note:
Due to continually changing wire colors through-out the automotive industry,TouchTronics can
NOT provide accurate wire color information on a consistent basis. Therefore, if the wire colors
needed for installation are not known, please contact a local dealer and they should be able to
provide any necessary information.
Unlock
Lock
Unlock
Lock
Vehicle Door
Lock Relays
To Door
Lock Motors
Driver Door
Lock Switch Pass Door Lock Switch
Negative Pulse System
(-)
(-)
(-) (-)
Typical Current
Draw is 100mA
12
11
10
09
08
07
06
05
04
03
02
01
12
11
10
09
08
07
06
05
04
03
02
01
White/Tan
Purple- Ground*
Tan
Green/Black
Yellow/Black
Green/Red
Yellow/Red
Empty
Orange
Black
Empty
Red
PowerTouch
914Receiver
+12v
Lock Unlock
Electrical Diagram
Positive Pulse
Positive Pulse System
Typical Current
Draw is 100mA
12
11
10
09
08
07
06
05
04
03
02
01
12
11
10
09
08
07
06
05
04
03
02
01
White/Tan
Purple- +12v dc*
Tan
Green/Black
Yellow/Black
Green/Red
Yellow/Red
Empty
Orange
Black
Empty
Red
PowerTouch
914Receiver
Typical Current
Draw is 100mA
12
11
10
09
08
07
06
05
04
03
02
01
12
11
10
09
08
07
06
05
04
03
02
01
White/Tan
Purple- +12v dc
Tan
Green/Black
Yellow/Black
Green/Red
Yellow/Red
Empty
Orange
Black
Empty
Red
PowerTouch
914Receiver
(-)
(-)
*Connect Purple
wire to GROUND
Unlock
Lock
Unlock
Lock
Vehicle Door
Lock Relays
To Door
Lock Motors
Driver Door
Lock Switch Pass Door Lock Switch
(+)
(+)
(+) (+)
*Connect Purple
wire to +12V DC

Page -7-
Installation: Motors Using Relays, Safety Disable Switch
PowerTouch Remote Control Systems - 914 Series (2 - 4) Functions Manual C914.N2
WARNING! If using any type of motor, such as a window motor, a ramp motor, a door motor,
or a winch motor - add a Disable switch to prevent the door or window circuit from operating when
vehicle is in motion.
Adisable switch should be installed in many applications to deny operation of the motor when a
vehicle is in motion. However, due to changes in automotive electrical design and the addition of
computer controlled circuits, it is no longer advisable or safe to tap into or cut wires to disable automotive
factory circuits. To overcome this problem, you must install an electro-mechanical switch which will
determine gear position, thus safely disabling the circuit while the vehicle is in motion. Below are three
options for installing a Safety Disable Switch.
Unlock
Lock
Unlock
Lock
Driver Door
Lock Switch Pass Door Lock Switch
Reversal Rest@Ground System
30
85
86
30
85
86
Driver Door
Lock Relay Pass Door Lock Relay
Door
Lock
Motors
CUT
M M
Typical Current
Draw is 100mA
Positive Switch System
30
87a
N.C.
85
86
87
N.O.
30
85
86
Window Relay
DOWN Window Relay UP
+12v Fused
@ 20 amps
Safety Disable
Switch
M
Window Motor
Down Window Motor Up
Ground
High
Current
Ground
+12v Fused
Window
Switch
Down (+)
Window
Switch
Up (+)
Negative Switch System
30
85
86
30
85
86
Window Relay
DOWN Window Relay
UP
M
High
Current
Ground
Ground
Window
Switch
Down (-)
Window
Switch
Up (-)
Safety Disable
Switch
When vehicle is in park, the
safety disable switch is closed
which completes the ground circuit
When vehicle is in park, the
safety disable switch is closed
which completes the power circuit
(-)
Battery
(+)
1a Fuse
20a Fuse
(-)
Battery
(+)
20a Fuse
Safety
Disable
Switch
12
11
10
09
08
07
06
05
04
03
02
01
12
11
10
09
08
07
06
05
04
03
02
01
White/Tan
Purple
Tan
Green/Black
Yellow/Black
Green/Red
Yellow/Red
Empty
Orange
Black
Empty
Red
Typical Current
Draw is 100mA
12
11
10
09
08
07
06
05
04
03
02
01
12
11
10
09
08
07
06
05
04
03
02
01
White/Tan
Purple
Tan
Green/Black
Yellow/Black
Green/Red
Yellow/Red
Empty
Orange
Black
Empty
Red
Typical Current
Draw is 100mA
12
11
10
09
08
07
06
05
04
03
02
01
12
11
10
09
08
07
06
05
04
03
02
01
White/Tan
Purple
Tan
Green/Black
Yellow/Black
Green/Red
Yellow/Red
Empty
Orange
Black
Empty
Red
Window Motor
Down Window Motor Up
PowerTouch
914 Receiver
PowerTouch
914Receiver
PowerTouch
914 Receiver
87a
N.C.
87
N.O.
87a
N.C.
87
N.O.
87a
N.C.
87
N.O.
87a
N.C.
87
N.O.
87a
N.C.
87
N.O.
Steering
Column
Magnet
1) Attach magnet to gear shifter.
2) Attach switch to dash so that when
magnets are together the switch is NC
and when magnets are apart the
switch is NO
Switch
Option 1: Proximity Switch
Gear Shift Lever
Steering
Column
Option 2: Limit Switch
Limit Switch
With Lever
Gear Shift Lever
Steering
Column
Option 3: Inductive Proximity
Inductive
Proximity
Sensor
Gear Shift Lever
+12v dc
Ground
+12v dc
Note: input is Positive
pin #11 purple wire
Note: input is Negative
pin #11 purple wire
Note: input is Positive
pin #11 purple wire Schematic: Automotive Relay
30
87a
85
86
87
N.C. N.O.

Page -8-
Installation: Application Schematics
PowerTouch Remote Control Systems - 914 Series (2 - 4) Functions Manual C914.N2
20 / 30 Amp MotorApplication for Reversal Rest@Ground System - Channels 1 and 2
30
87a
85
86
87
Typical Current
Draw is 100mA
Multiple Motors
30
87a
85
86
87
30
87a
85
86
87
Window
Relay
DOWN
Window
Relay
UP
M
Window Motor
Down Window Motor Up
10 Amp MotorApplication For Reversal Rest @ Ground - Channels 1 and 2
Primary
Switch
(+)
Battery
(-)
+12v
Switch
SPDT
12
11
10
09
08
07
06
05
04
03
02
01
12
11
10
09
08
07
06
05
04
03
02
01
White/Tan
Purple
Tan
Green/Black
Yellow/Black
Green/Red
Yellow/Red
Empty
Orange
Black
Empty
Red
Typical Current
Draw is 100mA
12
11
10
09
08
07
06
05
04
03
02
01
12
11
10
09
08
07
06
05
04
03
02
01
White/Tan
Purple
Tan
Green/Black
Yellow/Black
Green/Red
Yellow/Red
Empty
Orange
Black
Empty
Red
30
87a
85
86
87
30
87a
85
86
87
Window
Relay
DOWN
Window
Relay
UP
+12v Fused
@ 20 amps
Safety Disable Switch
M
Window Motor
Down Window Motor Up
Ground
High
Current
Ground
+12v Logic Fused @ 1 amp
(+)
Battery
(-)
12
11
10
09
08
07
06
05
04
03
02
01
12
11
10
09
08
07
06
05
04
03
02
01
White/Tan
Purple
Tan
Green/Black
Yellow/Black
Green/Red
Yellow/Red
Empty
Orange
Black
Empty
Red +12v Logic Fused @ 1 amp 30
87a
85
86
87 M
+12v
30 Amp
Fused
+12v
30 Amp
Fused
30 Amp
DownUp
Ground
30 Amp
PowerTouch
914 Receiver
PowerTouch
914Receiver
PowerTouch
914Receiver
Up
Down
Secondary
Switch
Up
Down
M
Up
Down
Maximum 10 Amps
+12v
Switch
SPDT
+12v Logic
Fused @ 1 amp
Street Rod Application
(+)
Battery
(-)
12
11
10
09
08
07
06
05
04
03
02
01
12
11
10
09
08
07
06
05
04
03
02
01
White/Tan
Purple
Tan
Green/Black
Yellow/Black
Green/Red
Yellow/Red
Empty
Orange
Black
Empty
Red +12v Logic Fused @ 1 amp
PowerTouch
914Receiver
Optional
Magnetic
Switch
30
87a
85
86
87
30
87a
85
86
87 M
+12v
30 Amp
Fused
+12v
30 Amp
Fused
30 Amp Down
Up
Relay Up
Relay Down
-2
+1
+3 -4
+5
Down Up
+12v
Fused Window Switch
30
87a
85
86
87
M
Pull Push
+12v M
Pull Push
+12v
Optional
Magnetic
Switch +12v
Ignition
Switch
**Safety relay circuit when
using door open function
Pass Door
Open Motor
Drive Door
Open Motor

Page -9-
Use a digital or analog voltmeter to check power and voltage!
Do NOT use a test light
Trouble Shooting Guide - 914 Series Remote Control
PowerTouch Remote Control Systems - 914 Series (2 - 4) Functions Manual C914.N2
1.0 No output from one
or more channels on
remote control receiver
1.1 No signal from
transmitter
1.2 One or all of the
outputs have failed.
1.3 Power wire not
connected
1.4 Receiver outputs ok,
but relays or equipment
does not operate.
1.1a Verify that transmitter is sending a signal and
that transmitter is coded correctly.
1.1b See symptom 3.00
1.2a Press each transmitter button in sequence.
While pressing button, use only a voltmeter probe
to check each corresponding output
Green / Black Button ‘1’
Yellow / Black Button ‘2’
Tan Button ‘3’
White / Tan Button ‘4’
1.2b If checking voltage, a positive signal is
present when button is pressed and float when not
pressed if input to purple wire is +12v.
1.2c If outputs read nothing when pressed or not
pressed and you do not hear the relay clicking,
then the power supply is damaged. Send back to
factory for repair or replacement.
1.2d Any of the above problems can be caused by
a defective unit or damage by the customer from
over-voltage, over-current or testing the inputs
and outputs using a test light instead of a
voltmeter.
1.3 Check voltage on purple wire - if +12v not
present, check wire harness for problems.
1.4 Check wire and equipment for problem
Symptom
Trouble Shooting Guide - 914 Series Remote Control
Possible Cause Corrective Action
2.0 Signal transmitted
and relay chatter in
receiver, but no
operation.
2.1 One or both of the
outputs have failed
2.2 Receiver has failed
outputs
2.1a Check wire harness for loose connections or
damaged wires or terminals
2.1b Check equipment for problem in motors or
relays
2.2 Recheck section 1.0
Symptom Possible Cause Corrective Action

Page -10-
PowerTouch Remote Control Systems - 914 Series (2 - 4) Functions Manual C914.N2
Trouble Shooting Guide - 914 Series Remote Control
Use a digital or analog voltmeter to check power and voltage!
Do NOT use a test light
3.0 No power to remote
control receiver 3.1 Logic ground or
power connection to
receiver has failed
3.2 Chassis ground
connection has failed
3.1a Check ground (black wire) and power (red
wire). Use a voltmeter probe when checking
voltage.
3.1b If either ground or power is not present, then
locate failure in wire harness and repair.
3.2a Check chassis ground connection, it should
be clean and tight, no paint on metal, an external
tooth star washer should be present, no rust or dirt
in connection.
3.2b Chassis ground should be located on vehicle
frame.
Symptom Possible Cause Corrective Action
4.0 No signal (code)
being transmitted 4.1 Battery voltage low
4.2 Transmitter is not
sending a signal
4.3 Transmitter code is
incorrect
4.4 Not all buttons send
a signal when pressed.
4.1 Check battery voltage. Replace battery if
voltage is 8.5 volts or less. (Signal strength is
dependent upon battery voltage.)
4.2 Place probe from voltmeter on battery (+) and
(-) leads. Press any button, voltage should change
by 0.2 to 0.3 volts if a signal is transmitted. Check
both buttons.
4.3a If transmitter is sending a signal and no
signal is being received, re-code transmitter.
4.3b Send back to factory for re-coding.
4.4 If a signal is not transmitted on all buttons,
send back to factory for repair or replacement.
Symptom Possible Cause Corrective Action
5.0 Poor range 0’ to 25’
(pulsating 0’ to 25’) 5.1 Antenna damaged or
grounded 5.1a Check antenna placement, it should not be touching any metal or tinted glass.
5.1b It should not be closer than 6’ to any motors
or relays.
5.1c If it is coiled, then stretch it out and place
near a window.
5.1d If antenna is cut or damaged, send back to
factory for repair.
5.1e NOTE: Antenna can NOT be shortened or
altered in any way
Symptom Possible Cause Corrective Action

Page -11-
PowerTouch Remote Control Systems - 914 Series (2 - 4) Functions Manual C914.N2
Trouble Shooting Guide - 914 Series Remote Control
Symptom Possible Cause Corrective Action
5.0 Poor range 0’ to 25’
(pulsating 0’ to 25’) 5.2 Receiver installed in
poor locations such as
near door or lift motor
5.3 Receiver logic
power input is exposed
to radiated noise from
wire harness or motors
5.4 Receiver logic
ground is exposed to
radiated noise from wire
harness or motors
5.5 Transmitter 9-volt
battery is low
5.6 Out of 25 foot range
5.7 Interference
5.8 Component of
receiver damaged or
defective
5.9 Other equipment
installed in vehicle
causing voltage drop
when initially turning on
5.2a Disconnect door and / or ramp motor and
recheck range.
5.2b If range is ok, then ‘electrical noise’ from
motors is causing interference with RF signal.
5.2c Move receiver and antenna a minimum of 6
feet from the motors.
5.2d If moving receiver 6 feet does not improve,
an external antenna may be required to boost
signal.
5.3a Disconnect receiver logic power input from
main wire harness
5.3b Run new wire from vehicle battery to red
wire.
5.4a Disconnect receiver logic ground input from
main wire harness
5.4b Remove black wire on receiver from wire
harness and install on the vehicle frame for a new
chassis ground or vehicle battery.
5.4c Remove any paint or residue from metal, use
an external tooth star washer and tighten new
chassis ground terminal securely to vehicle frame.
5.5 Replace battery if voltage is 7.5 volts or below
5.6 Move closer to the vehicle
5.7a Electromagnetic interference (EMI) caused
by any radio frequency (RF) nearby, motors,
welding equipment, relays, etc. May be in close
proximity to receiver / transmitter.
5.7b Move closer to antenna or move vehicle out
of range of EMI caused by radio frequency,
welding equipment, as this is a temporary
problem.
5.7c If EMI is caused by relays, door motors or
lift motors then the receiver must be moved or
shielded or the EMI noise diverted to ground. Call
the factory for details.
5.8 Send back to factory for repair or
replacement.
5.9 Remove all other equipment from logic
ground and power.

Section One
Sellerwillwarranty anyproductoriginally manufacturedandsold byseller for aperiod of12months (1year)from theoriginalretail saleor
in-service date. It is the purchaser's responsibility to complete the warranty registration card and mail it to seller within thirty (30) days of
the retail sale date. Seller will not warrant any product that does not have a warranty card on file with the seller's warranty department.
Warrantycardmustbereceivedwithinoneyearofthedateofmanufacture.
SectionTwo
The following are in lieu of all warranties, express, implied or statutory including but not limited to, any implied warranty of
merchantability of fitness for a particular purpose and of any other warranty obligation on the part of seller. Sellers, except as otherwise
hereinafterprovided,warrantythegoodsagainstfaultyworkmanshiportheuseofdefectivematerialsforaperiodofoneyear.
Seller's sole and exclusive liability shall by (at seller's option) to repair, replace or credit buyer for and such goods which are returned by
buyerduringthe applicablewarrantyperiodset forthabove,provided that(1)seller ispromptlynotifiedin writingorphone upondiscovery
bybuyerthat suchgoodsfailedto conformandan explanationofany allegeddeficiencies,(II)such goodsarereturned toseller,(III) seller's
examination of such goods shall disclose that such alleged deficiencies actually exist and were not caused by accident, misuse, neglect,
alteration, improper installation, unauthorized repair or improper testing. If seller elects to repair or replace such goods, seller shall have a
reasonabletimetomakesuchrepairsorreplacesuchgoods.
Seller's warranties as herein above set forth shall not be enlarged, diminished, or affected by, and no obligation or liability shall arise or
growoutof,seller'srenderingoftechnicaladviceorservice.
Products damaged by the customer or during installation can not be claimed as a warranty. All devices returned that are not covered under
theseller's warranty policy,will be chargeda minimum of $25.00for evaluation plusadditional charges forcomponents and laborto repair
thedevicenottoexceed theoriginalsellingprice. Sellerconsidersthe followingtobetypicalexamples ofcustomerorinstallationdamage:
burned or broken traces on the printed circuit board, burned or damaged components, dirt or water residue on the printed circuit board or
insidethecase,modificationsbythecustomer,brokencasesorhousingsanddeadbatteries.
SectionThree
A return material authorization number (RMA) must be issued by seller before any product is returned for evaluation or repair. Warranty
repairsmustbecompletedatauthorizedrepairfacilities.
Warrantypolicy1.doc
09.30.98 rev int
Effective January 1, 1999 Page -12-
Limited One (1) Year Warranty
The following revised warranty procedures will be implemented and effective March 1, 2002.
1) All products will now beshipped with an individual bar code attached.
2) The bar code will include some or all of the following information.
A) Date of Manufacture
B) Serial Number
C) Private Code
D) Part Number
3) Warranty Cards are no longer required to be eligible to receive technical support and service.
4) Each individual product is warranted under the TouchTronics Limited Warranty program for
1 full year from date of purchase or a maximum of 2 years from the date of manufacture.
5) No product will be covered under the TouchTronics Limited Warranty program that has a
manufacture date older than 2 years.
6) To receive technical support or warranty service, simply call our technical support center
during regular business hours.
7) To enable our technical support staff to better serve you, please have the following
information available when you call.
Manufacture
Purchase
Installation
Date Of: Dealer Name
Dealer Phone
Make / Model
Vehicle Information:
Part Number
Serial Number
Private Code
Product Information: Please fill in all pertinent information at
the time of purchase or installation
TouchTronics, Inc. Warranty Policies and Procedures
PowerTouch Remote Control Systems - 914 Series (2 - 4) Functions Manual C914.N2