TouchTunes VIRTUO II Assembly instructions

VIRTUO II
Installation and Setup Guide

Disclaimer
Document Part Number: 900961-001 Rev 03 September 2021
TOUCHTUNES INSTALLATION AND SETUP GUIDE FOR TOUCHTUNES Virtuo II™ JUKEBOXES
A. About this Guide
• This Installation and Setup Guide (the "Guide") is produced by TouchTunes Music Corporation on
behalf of itself and its subsidiaries (collectively, "TouchTunes").
• The information contained in this Guide, including any product specifications, is subject to change
without notice.
• TouchTunes assumes no responsibility or liability for any errors in this publication and makes no
warranty of any kind with respect to the content of this Guide.
• No part of this Guide may be reproduced, transmitted, transcribed, stored in a retrieval system,
adapted or translated into any language in any form, by any means, without TouchTunes' prior
written permission.
• TouchTunes reserves the right to change the specifications of the hardware and software
described in this Guide at any time and without prior notice.
• This Guide is furnished for informational purposes only, is subject to change without notice, and
should not be construed as a commitment by TouchTunes.
• Changes may be periodically made to the information set forth in this Guide, which changes will
be incorporated into new editions of this Guide.
• TouchTunes will not be held liable for any damages resulting from the use of this Guide or the
product(s) described in this Guide.
TOUCHTUNES PROVIDES NO WARRANTY WITH REGARD TO THIS GUIDE OR ANY OTHER
INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE WITH
REGARD TO ANY OF THE FOREGOING. TOUCHTUNES ASSUMES NO LIABILITY FOR ANY
DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL
ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE
PRODUCT AND THIS GUIDE. IN NO EVENT SHALL TOUCHTUNES BE LIABLE FOR ANY
INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, WHETHER BASED ON
TORT, CONTRACT OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS GUIDE OR
ANY OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.
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product(s), brand and/or service names may be registered or unregistered trademarks or service marks
of their respective owners and are hereby recognized.

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C. Intellectual Property
All Intellectual Property (as defined below) owned by or which is otherwise the property of TouchTunes or
its respective suppliers or licensors relating to the Virtuo II jukebox, including accessories, parts or
software relating thereto (the "Product"), is proprietary to TouchTunes and protected under Federal and
State laws and international treaty provisions. "Intellectual Property" includes trademarks, service marks,
logos, inventions (patentable or unpatentable), patents, trade secrets, copyrights, software, computer
programs and related documentation and other works of authorship. You may not infringe or otherwise
violate the rights secured by the Intellectual Property. Moreover, you agree that you will not (and will not
attempt to) modify, prepare derivative works of, reverse engineer, decompile, disassemble or otherwise
attempt to create source code from the software. No title or ownership in the Intellectual Property is
transferred to you. All applicable rights of the Intellectual Property shall remain with TouchTunes.
D. Confidential Information
This Guide is copyrighted by TouchTunes and the contents are confidential information of TouchTunes.
You may not disclose the information described herein without written authorization of TouchTunes.
E. Contact Information
While every effort was made to ensure that the information in this Guide is accurate and complete, we
would appreciate it if you bring to our attention any errors or omissions or if you otherwise have any
comments on this Guide or the products it describes to:
The Octave Music Group, inc.
ATTN: Product Operations
850 Third Ave, 15th Floor
New York, NY 10022
USA
Copyright © 2021 The Octave Music Group, Inc.
(formerly known as TouchTunes Interactive Networks, Inc.)
All rights reserved, including those to reproduce this Guide or parts thereof in any form without permission
from TouchTunes.

Contents
1 Welcome 9
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Disclaimer and Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
IMPORTANT SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Contacting TouchTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2 Introducing Virtuo II 13
Introducing Virtuo II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Virtuo II Features Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Exterior Features Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Visual Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Interior Features Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Virtuo II Computer Panel Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
I/O Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Amplifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Key Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Payment Means . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Cable Routing and Intuitive Color Coding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Cable Management Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
User Interface - Play More! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Touch Screen Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Content Sorting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Artist Top Hits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Search Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Visible Play Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Two Screen Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

6
Live Equalizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Custom Music Programming (CMP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Expanded Language Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
HD Attract Video Loops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Mobile Banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Improved Sound using Bass Boost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
About TouchTunes Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
3 Pre-Installation 41
Unpacking and Checking Virtuo II Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Setting Up a Broadband Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Preparing Tools for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
4 Installing Virtuo II 45
Moving Virtuo II to its Mounting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Unpacking Virtuo II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Wall-Mounting Virtuo II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Installing the Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Accessing the Cable Channel for Virtuo II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Connecting Virtuo II to the Broadband Network (Internet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Setting up TouchTunes Wireless Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Connecting Audio Speakers to Virtuo II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Connecting Power to Virtuo II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Closing the Virtuo II Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Activating the Virtuo II Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
5 Activating Virtuo II 61
Power on Virtuo II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Configure Virtuo II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Calibrate the Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Select the Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Select the Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Choose the Virtuo II Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Choose the Calling Window and Connection Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Verify the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Update the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Installation Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Corruption in the ID Chip or Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Serious System Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
6 Setting up Virtuo II 75
Activating the Operator Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Setting Up the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Setting the Remote Control ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Learning the Remote ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Remote Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Configuring the Bill Acceptors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Testing the Payment Acceptors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Testing the Bill and Coin Acceptors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

7
Enabling Bass Boost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Connecting an External Audio Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Requirements for Connecting to an External Audio Source . . . . . . . . . . . . . . . . . . . . . . . . 85
Connecting a Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Adjusting Touch Screen Brightness and Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Re-applying Filters and Credit Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Setting the Lighting Colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Setting Local Favorites Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Setting Custom Music Programming (CMP) Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Changing Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Do Not Apply Stickers to the Virtuo II Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
7 Service and Maintenance 97
Important Safety Instructions and Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
About the Virtuo II Maintenance Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
List of Available Virtuo II FRU (Field-Replaceable Unit) Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Replacing a Payment Acceptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Replacing a Bill Acceptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
8 Bridging Virtuo II’s Internal Amplifier 103
About Amplifier Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Bridged Amplifier Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
How to Bridge the Amplifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Bridging Safety Considerations and Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Troubleshooting Amplifier Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
9 Zone Management 109
About Zone Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Safety Considerations and Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Regarding Karaoke . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Overlay Decal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Switching between Zone Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Auto-Revert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Changing the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Synchronized Zone Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Reverting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
A - Adding an Internally Amplified Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
B - Adding an Externally Amplified Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
C - Using All 6 Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Real-World Situations with Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
10 Connection Diagrams 121
USB Connection Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

8

Virtuo II Installation and Setup Guide 900961-001 Rev 02
1
Welcome
This section introduces Virtuo II, provides important safety information, and describes how to get customer support.
Topics
Welcome
About This Guide
Disclaimer and Important Safety Information
Contacting TouchTunes

Virtuo II Installation and Setup Guide
Welcome
Welcome
10
Welcome
Congratulations on your receipt of Virtuo II. Virtuo II’s design concept and appearance are designed to impress as
well as attract users.
About This Guide
This Guide is intended for Operators of TouchTunes digital jukeboxes and their technicians, and TouchTunes
technical support and field service personnel. It provides important information about the installation, setup, and
operation of Virtuo II.
This manual refers to the following models:
• Virtuo II 700778-102 (US model)
• Virtuo II 700779-101 (Canadian model)
Disclaimer and Important Safety Information
TouchTunes Interactive Networks is not responsible for any damage resulting from the improper installation or
connection of test kit components or any other external equipment to your kit. Nor is TouchTunes responsible for any
damage caused during shipment (except the shipment to the original purchaser) or any damage caused by:
• impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster
• unauthorized modifications, attachments or peripherals, improper use, environment, installation or electrical
supply
• improper maintenance
• any other misuse, abuse, or mishandling
IMPORTANT SAFETY INSTRUCTIONS
Familiarize yourself with this important safety information before proceeding with product installation.
• READ THESE INSTRUCTIONS.
• KEEP THESE INSTRUCTIONS.
• HEED ALL WARNINGS.
• FOLLOW ALL INSTRUCTIONS.
The Lightning Flash with arrow head symbol within an equilateral triangle is intended to alert the user
to the presence of un-insulated "dangerous voltage" within the product enclosure that may be of
sufficient magnitude to constitute a risk of shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of
important operating and maintenance (servicing) instructions in the literature accompanying the
product.
WARNING: Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug
has two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug
does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

Welcome
Disclaimer and Important Safety Information
Virtuo II Installation and Setup Guide
11
WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS
APPARATUS TO RAIN OR MOISTURE AND OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES,
SHOULD NOT BE PLACED ON THIS APPARATUS
DO NOT USE THIS APPARATUS NEAR WATER.
WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, THIS APPARATUS SHALL
BE CONNECTED TO A MAINS SOCKET OUTLET WITH A PROTECTIVE EARTHING
CONNECTION.
WARNING: The speaker output of this unit can exceed 10 Watts and could cause a shock injury.
Connection to speakers should be performed by a skilled person in compliance with local building
codes. Class 2 wiring is required for speaker cables. Use of external speakers outside the ratings
stated at the speaker jack may result in a shock injury or damage to the unit, or equivalent.
CAUTION: Do not use Virtuo II immediately after transferring the unit from a cold place to a warm
place as condensation may have occurred on internal components. Wait for the unit to reach room
temperature before using it.
IMPORTANT: See product enclosure for safety-related markings.
TO COMPLETELY DISCONNECT THIS APPARATUS FROM THE AC MAINS, DISCONNECT THE
POWER SUPPLY CORD PLUG FROM THE AC RECEPTACLE
THE MAINS PLUG OF THE POWER SUPPLY CORD OR APPLIANCE COUPLER SHALL REMAIN
READILY ACCESSIBLE
No serviceable parts inside, please contact TouchTunes Customer Support for service.
Clean only with dry cloth.
Do not block any ventilation openings. Install in accordance with the manufacturers instructions.
Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
Only use attachments/accessories specified by the manufacturer.
Unplug this apparatus during lightning storms or when unused for long periods of time.
Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been
damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or
objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not
operate normally, or has been dropped.
Warning: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
To disconnect this apparatus unplug from the mains plug, access to the mains plug should be readily
accessible after the installation.

Virtuo II Installation and Setup Guide
Welcome
Contacting TouchTunes
12
Contacting TouchTunes
If you need help with or have questions about this Guide, contact TouchTunes by:
• using the email links on the Contacts page on the TouchTunes Dashboard at
https://operator.touchtunes.com.
• calling the TouchTunes 24/7 Service Hotline at 888-338-5853.
To help us assist you more effectively with problem reports, the following information may be required when
contacting TouchTunes Support:
• Jukebox model and ID.
• The serial number of any component you believe to be problematic.
• The date/time of the problem.
• Actions performed immediately before the problem occurred.

Virtuo II Installation and Setup Guide 900961-001 Rev 02
2
Introducing Virtuo II
This section introduces the exterior, interior and software features of the Virtuo II jukebox.
Topics
Introducing Virtuo II
Virtuo II Features Overview
Exterior Features Overview
•Visual Components
Interior Features Overview
•Virtuo II Computer Panel Connections
•I/O Board
•Amplifier
•Key Specifications
•Key Features
Remote Control
Payment Means
Cable Routing and Intuitive Color Coding
•Cable Management Hardware
User Interface - Play More!
•Touch Screen Monitor
•Home Page
•Favorites
•Content Sorting
•Artist Top Hits
•Help
•Search Engine
•Visible Play Queue
•Two Screen Display
•Live Equalizer
•Custom Music Programming (CMP)
•Expanded Language Support
•HD Attract Video Loops
•Mobile Banners
•Improved Sound using Bass Boost
•About TouchTunes Screen

Virtuo II Installation and Setup Guide
Introducing Virtuo II
Introducing Virtuo II
14
Introducing Virtuo II
TouchTunes introduces a revolutionary next-generation entertainment platform, with features designed to enhance
the customer experience and attract users.
The TouchTunes Virtuo II,
more than just a jukebox.
Virtuo II is a multimedia
entertainment platform that
enhances patrons’
entertainment experience

Introducing Virtuo II
Virtuo II Features Overview
Virtuo II Installation and Setup Guide
15
Virtuo II Features Overview
Display
High definition 27-inch wide screen with 16x9 aspect ratio provides more area to present rich content and enhance
the music search and selection experience for the consumer.
High Intensity LED Array
Separate from the user interface, the LED Array above the screen allows information to be displayed to an extended
audience, even when the unit is paused.
Onboard Camera
A high definition still and video camera enables patrons to interact with mobile and web communities live from the
location.
Light Show
Multi-zone, 16-million color, high intensity light show offers high visibility in low light settings, and clearly identifies
Virtuo II as an interactive device.
Crisp Internal Design
Virtuo II’s internal design provides a clean and safe layout for maintenance, featuring:
• color-coded components and cabling
• clear labeling
• tangle-free cabling
• serviceable parts
Amplification
A dual amplifier with integrated power supply provides world class audio for two independently controllable zones. A
third independently controllable zone can be used with external amplification.
Zone Management
Any of Virtuo’s 3 zones can be split to offer 2 mono zones which can then be controlled independently, for a total of
up to 6 zones (4 internally-amplified). See Zone Management.
Fan-less Design
Virtuo II’s cooling system is an industrial design using passive cooling that greatly reduces noise and makes it a
“green” out-of-home entertainment platform.
More Powerful CPU
Virtuo II’s 64-bit CPU provides great performance and superior graphics.
High Capacity Storage
With a high-resilience 500-gigabyte hard drive, Virtuo II allows for the local storage of music and multimedia content,
with fewer downloads and lowered response time when playing a song.
Bezel-less Front Panel
A modern and sleek industrial design conveying a single glass panel represents a distinctive and classy upgrade to
existing products, increasing the potential to reach upscale locations.

Virtuo II Installation and Setup Guide
Introducing Virtuo II
Virtuo II Features Overview
16
Compatibility with Ovation and Virtuo Mounting Bracket
Virtuo II can be mounted on the same wall bracket used by Ovation and Virtuo jukeboxes, allowing for a rapid swap
and upgrade process.
TouchTunes Wireless Broadband
TouchTunes wireless broadband enables operators to connect their jukeboxes to the Internet with a wireless high
speed connection. This gives you:
• real-time customer access to the entire TouchTunes catalog
• access to custom playlists created by venue staff
• faster data transfers and communications with the Operator Dashboard, including music downloads, settings
modifications and Network Diagnostic System (NDS)
• improved song recommendation quality
• expanded advertisement capabilities
• support for the TouchTunes mobile app, which allows users to play songs from their mobile devices, without
needing to walk up to the jukebox

Introducing Virtuo II
Exterior Features Overview
Virtuo II Installation and Setup Guide
17
Exterior Features Overview
Virtuo II’s visual features make the statement that this is more than a jukebox, with attractive visual components that
invite and attract patrons to come and Play More!
TOUCH SCREEN,
BRAND BAR
PAYMENT
BACKLIT PLAY
WALL WASH
PAYMENT
27” touch screen,
programmable LED
array, camera
FRONT LIGHTING
a continuous light that dims
upon user interaction;
customizable light color
LED ARRAY PANEL,
CAMERA OUTER SHELL
Now part of the
a programmable
vertical light
BUTTON
button functionality
is tied to on-screen
user interface
AREA
blue lighting,
backlit payment
icons signal when it is time
for a transaction to take place
CURTAIN
casting

Virtuo II Installation and Setup Guide
Introducing Virtuo II
Exterior Features Overview
18
Visual Components
• RIM lights: 16-million color light show
• Reflective wall wash: 6 dimmable zones provide a colorful aura
• LED array: 16-million color LED display area for displaying additional graphics
• Brand bar backlight: single-color LED light strip illuminating the TouchTunes logo
• Payment curtain: gradient lighting strip for illumination of the payment mechanisms
• Touch screen monitor: a large (27-inch), 720p monitor for displaying and selecting titles
• Play button backlight: outer lighting ring illuminates a familiar “push to play” button
• Camera: allows for patron interaction with others live from the venue
Virtuo II’s chassis is a cast aluminum cabinet.
Edge lighting for payment means illuminates the acceptors to show where payment is made.
A dedicated Play button with the symbol commonly used for consumer audio/video electronics provides patrons a
familiar means of playing their songs, as well as giving them tactile feedback.

Introducing Virtuo II
Interior Features Overview
Virtuo II Installation and Setup Guide
19
Interior Features Overview
This figure illustrates the locations of Virtuo II’s major internal components.
Interior view: door and cabinet
1. LED panel
2. Touch screen
3. Payment acceptors
4. Power supply unit
5. Computer
6. I/O board
7. Power strip
8. Amplifier
1
2
3
4
5
6
7
8

Virtuo II Installation and Setup Guide
Introducing Virtuo II
Interior Features Overview
20
Computer
The central computer in the Virtuo II
jukebox is a specially designed computer
mounted inside Virtuo II that runs the unit.
The computer contains a hard drive and
USB connectors for attaching peripherals.
The computer has connectors along the
top, as well as on a separate bracket on its
left side. The hard drive is inserted on the
bottom-left. Two LEDs on the top panel
provide indications of power status and
hard drive activity.
See Virtuo II Computer Panel Connections
to identify the components and connections
on the computer for your Virtuo II jukebox.