TouchTunes VIRTUO II Assembly instructions

VIRTUO II
Installation and Setup Guide

Disclaimer
Document Part Number: 900961-001 Rev 03 September 2021
TOUCHTUNES INSTALLATION AND SETUP GUIDE FOR TOUCHTUNES Virtuo II™ JUKEBOXES
A. About this Guide
• This Installation and Setup Guide (the "Guide") is produced by TouchTunes Music Corporation on
behalf of itself and its subsidiaries (collectively, "TouchTunes").
• The information contained in this Guide, including any product specifications, is subject to change
without notice.
• TouchTunes assumes no responsibility or liability for any errors in this publication and makes no
warranty of any kind with respect to the content of this Guide.
• No part of this Guide may be reproduced, transmitted, transcribed, stored in a retrieval system,
adapted or translated into any language in any form, by any means, without TouchTunes' prior
written permission.
• TouchTunes reserves the right to change the specifications of the hardware and software
described in this Guide at any time and without prior notice.
• This Guide is furnished for informational purposes only, is subject to change without notice, and
should not be construed as a commitment by TouchTunes.
• Changes may be periodically made to the information set forth in this Guide, which changes will
be incorporated into new editions of this Guide.
• TouchTunes will not be held liable for any damages resulting from the use of this Guide or the
product(s) described in this Guide.
TOUCHTUNES PROVIDES NO WARRANTY WITH REGARD TO THIS GUIDE OR ANY OTHER
INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE WITH
REGARD TO ANY OF THE FOREGOING. TOUCHTUNES ASSUMES NO LIABILITY FOR ANY
DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL
ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE
PRODUCT AND THIS GUIDE. IN NO EVENT SHALL TOUCHTUNES BE LIABLE FOR ANY
INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, WHETHER BASED ON
TORT, CONTRACT OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS GUIDE OR
ANY OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.
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product(s), brand and/or service names may be registered or unregistered trademarks or service marks
of their respective owners and are hereby recognized.

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C. Intellectual Property
All Intellectual Property (as defined below) owned by or which is otherwise the property of TouchTunes or
its respective suppliers or licensors relating to the Virtuo II jukebox, including accessories, parts or
software relating thereto (the "Product"), is proprietary to TouchTunes and protected under Federal and
State laws and international treaty provisions. "Intellectual Property" includes trademarks, service marks,
logos, inventions (patentable or unpatentable), patents, trade secrets, copyrights, software, computer
programs and related documentation and other works of authorship. You may not infringe or otherwise
violate the rights secured by the Intellectual Property. Moreover, you agree that you will not (and will not
attempt to) modify, prepare derivative works of, reverse engineer, decompile, disassemble or otherwise
attempt to create source code from the software. No title or ownership in the Intellectual Property is
transferred to you. All applicable rights of the Intellectual Property shall remain with TouchTunes.
D. Confidential Information
This Guide is copyrighted by TouchTunes and the contents are confidential information of TouchTunes.
You may not disclose the information described herein without written authorization of TouchTunes.
E. Contact Information
While every effort was made to ensure that the information in this Guide is accurate and complete, we
would appreciate it if you bring to our attention any errors or omissions or if you otherwise have any
comments on this Guide or the products it describes to:
The Octave Music Group, inc.
ATTN: Product Operations
850 Third Ave, 15th Floor
New York, NY 10022
USA
Copyright © 2021 The Octave Music Group, Inc.
(formerly known as TouchTunes Interactive Networks, Inc.)
All rights reserved, including those to reproduce this Guide or parts thereof in any form without permission
from TouchTunes.

Contents
1 Welcome 9
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Disclaimer and Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
IMPORTANT SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Contacting TouchTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2 Introducing Virtuo II 13
Introducing Virtuo II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Virtuo II Features Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Exterior Features Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Visual Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Interior Features Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Virtuo II Computer Panel Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
I/O Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Amplifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Key Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Payment Means . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Cable Routing and Intuitive Color Coding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Cable Management Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
User Interface - Play More! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Touch Screen Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Content Sorting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Artist Top Hits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Search Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Visible Play Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Two Screen Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

6
Live Equalizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Custom Music Programming (CMP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Expanded Language Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
HD Attract Video Loops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Mobile Banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Improved Sound using Bass Boost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
About TouchTunes Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
3 Pre-Installation 41
Unpacking and Checking Virtuo II Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Setting Up a Broadband Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Preparing Tools for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
4 Installing Virtuo II 45
Moving Virtuo II to its Mounting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Unpacking Virtuo II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Wall-Mounting Virtuo II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Installing the Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Accessing the Cable Channel for Virtuo II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Connecting Virtuo II to the Broadband Network (Internet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Setting up TouchTunes Wireless Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Connecting Audio Speakers to Virtuo II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Connecting Power to Virtuo II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Closing the Virtuo II Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Activating the Virtuo II Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
5 Activating Virtuo II 61
Power on Virtuo II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Configure Virtuo II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Calibrate the Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Select the Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Select the Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Choose the Virtuo II Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Choose the Calling Window and Connection Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Verify the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Update the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Installation Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Corruption in the ID Chip or Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Serious System Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
6 Setting up Virtuo II 75
Activating the Operator Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Setting Up the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Setting the Remote Control ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Learning the Remote ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Remote Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Configuring the Bill Acceptors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Testing the Payment Acceptors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Testing the Bill and Coin Acceptors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

7
Enabling Bass Boost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Connecting an External Audio Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Requirements for Connecting to an External Audio Source . . . . . . . . . . . . . . . . . . . . . . . . 85
Connecting a Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Adjusting Touch Screen Brightness and Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Re-applying Filters and Credit Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Setting the Lighting Colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Setting Local Favorites Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Setting Custom Music Programming (CMP) Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Changing Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Do Not Apply Stickers to the Virtuo II Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
7 Service and Maintenance 97
Important Safety Instructions and Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
About the Virtuo II Maintenance Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
List of Available Virtuo II FRU (Field-Replaceable Unit) Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Replacing a Payment Acceptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Replacing a Bill Acceptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
8 Bridging Virtuo II’s Internal Amplifier 103
About Amplifier Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Bridged Amplifier Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
How to Bridge the Amplifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Bridging Safety Considerations and Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Troubleshooting Amplifier Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
9 Zone Management 109
About Zone Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Safety Considerations and Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Regarding Karaoke . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Overlay Decal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Switching between Zone Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Auto-Revert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Changing the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Synchronized Zone Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Reverting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
A - Adding an Internally Amplified Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
B - Adding an Externally Amplified Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
C - Using All 6 Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Real-World Situations with Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
10 Connection Diagrams 121
USB Connection Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

8

Virtuo II Installation and Setup Guide 900961-001 Rev 02
1
Welcome
This section introduces Virtuo II, provides important safety information, and describes how to get customer support.
Topics
Welcome
About This Guide
Disclaimer and Important Safety Information
Contacting TouchTunes

Virtuo II Installation and Setup Guide
Welcome
Welcome
10
Welcome
Congratulations on your receipt of Virtuo II. Virtuo II’s design concept and appearance are designed to impress as
well as attract users.
About This Guide
This Guide is intended for Operators of TouchTunes digital jukeboxes and their technicians, and TouchTunes
technical support and field service personnel. It provides important information about the installation, setup, and
operation of Virtuo II.
This manual refers to the following models:
• Virtuo II 700778-102 (US model)
• Virtuo II 700779-101 (Canadian model)
Disclaimer and Important Safety Information
TouchTunes Interactive Networks is not responsible for any damage resulting from the improper installation or
connection of test kit components or any other external equipment to your kit. Nor is TouchTunes responsible for any
damage caused during shipment (except the shipment to the original purchaser) or any damage caused by:
• impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster
• unauthorized modifications, attachments or peripherals, improper use, environment, installation or electrical
supply
• improper maintenance
• any other misuse, abuse, or mishandling
IMPORTANT SAFETY INSTRUCTIONS
Familiarize yourself with this important safety information before proceeding with product installation.
• READ THESE INSTRUCTIONS.
• KEEP THESE INSTRUCTIONS.
• HEED ALL WARNINGS.
• FOLLOW ALL INSTRUCTIONS.
The Lightning Flash with arrow head symbol within an equilateral triangle is intended to alert the user
to the presence of un-insulated "dangerous voltage" within the product enclosure that may be of
sufficient magnitude to constitute a risk of shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of
important operating and maintenance (servicing) instructions in the literature accompanying the
product.
WARNING: Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug
has two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug
does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.