Town Food Service Equipment Ricemaster 56822 User manual

© Town Food Service Equipment Company, Inc. No part of this booklet or it’s illustrations may be copied or reproduced
without written authorization from Town Food Service Equipment Co., Inc.
REVISED AUGUST, 2012
72 Beadel Street Brooklyn, NY 11222
718/388-5650 outside New York State 800/221-5032
facsimile 718/388-5860
www.townfood.com
WARNING
THESE UNITS ARE TO BE USED FOR COOKING RICE ONLY—DO NOT USE TO
COOK OR REHEAT OTHER FOODS.
IMPORTANT
KEEP THIS MANUAL FOR FUTURE REFERENCE.
THIS EMERGENCY INFORMATION MUST BE PROMINENTLY DISPLAYED
COMPLETELY READ AND UNDERSTAND THESE INSTRUCTIONS PRIOR TO USING
THIS UNIT.
QUESTIONS
ANY QUESTIONS REGARDING THE USE OF THIS UNIT SHOULD BE DIRECTED TO
YOUR DEALER OR OUR CUSTOMER SERVICE DEPARTMENT AT 718/388-5650 M-F
9AM TO 5PM EST.
FOR COMMERCIAL USE ONLY
AUTOMATIC ELECTRONIC RICE COOKER
WITH HOLD FEATURE
OWNER’S MANUAL
56822 25 cup, 120V AC | 57137 37c.,120V AC | 56824 25 cup, 230V AC
57138 37 cup, 230V AC | 57155 55 cup, 230V AC

Town Food Service Equipment Company, Inc.
718/388-5650 outside New York State 800/221-5032
2
Congratulations on your purchase of a RiceMaster Electronic Rice Cooker!
It is the most advanced and best supported electronic rice cooker available.
Each rice cooker carton has been carefully inspected and includes the items
listed below.
PARTS IDENTIFICATION
________________________________________________
4
5
1
2
3
1 STAINLESS STEEL COVER WITH HANDLE
2 JACKET HANDLE
3 BODY
4 CONTROL HOUSING
5 6 oz. RICE CUP
6 RICE POT
7 RICE PADDLE
8 POWER CORD
(not pictured)
RECORD OF OWNERSHIP
For your records, please record the following information.
It will be required if is service is needed.
DATE OF PURCHASE_____________________ MODEL ________________
SERIAL NUMBER _________ DEALER’S PHONE NUMBER _____________
DEALER’S ADDRESS _____________________________________________
67

Town Food Service Equipment Company, Inc.
718/388-5650 outside New York State 800/221-5032
3
56822 56824 57137 57138 57155
SPECIFICATIONS FOR MODEL 56822 AND 56824
_______________________________________________
POWER SUPPLY ________________ 120V AC (56822), 230V AC (56824)
HERTZ ________________________ 60 (56822), 50/60 (56824)
WATTS________________________ 1700 (56822), 1500 (56824)
AMPS1_____________ 14 (56822), 7(56824)
COOK TIME2__________________ 31 mins. (56822), 44 mins. (56824)
CAPACITIES (APPROXIMATE)
RAW RICE __________ 8 lb., 25 cups
COOKED RICE ________ 19 lb., 50 cups
TOTAL LIQUID CAPACITY ____ 11 quarts
SIZE (DIAMETER x HEIGHT) ___ 143⁄4x 12”
UNIT WEIGHT__________________ 15 lb.
SHIP WEIGHT __________ 30 lb.
CORD LENGTH _________ 72”
POWER SUPPLY _________________120V AC(57137), 230V AC (57138/55)
HERTZ _________________________160 (57137), 50/60 (57138/55)
WATTS_________________________1800 (57137), 1950 (56824), 3330 (57155)
AMPS1________________________18 (57137), 9(57138), 15 (57155)
COOK TIME2___________________43 mins. (57137), 48 mins. (57138), 46 mins. (57155)
CAPACITIES (APPROXIMATE)
RAW RICE __________________13 lb., 37 cups (57137/38),18 lb., 55 cups (57155)
COOKED RICE_______________28 lb., 74 cups (57137/38), 42 lb., 110 cups (57155)
TOTAL LIQUID CAPACITY______131⁄4quarts (57137/38), 211⁄2 quarts (57155)
SIZE (DIAMETER x HEIGHT) ____ 153⁄4” x 123⁄4” (57137/38), 19”x151⁄2” (57155)
UNIT WEIGHT __________ 21 lbs. (57137/38), 29 lbs. (57155)
SHIP WEIGHT __________ 21 lbs. (57137/38), 31 lbs. (57155)
CORD LENGTH __________ 72”
1 unit pulls 13 to 14 amps on average, never exceeding 14 amps
2 for better rice, allow 10 additional minutes for rice to “cure” after cooking
SPECIFICATIONS FOR MODEL 57137, 57138 AND 57155
_______________________________________________

Town Food Service Equipment Company, Inc.
718/388-5650 outside New York State 800/221-5032
4
When using the rice cooker, basic safety precautions should always
be followed:
•Readallinstructions.
•Donottouchhotsurfaces.Useknobsorhandles.
•Toprotectagainstelectricalhazardsdonotimmersecord,plugs,
or rice cooker in water or any other liquids. Only the pot should
be immersed.
•Closesupervisionisimperativewhenanyapplianceisused
by or near children.
•Unplugfromwalloutletwhennotinuseorbeforecleaning.
Allow to cool before installing or removing parts.
•Donotoperatethericecookerwithadamagedcordorplug,
after it malfunctions, or has been damaged in any manner.
Return unit to the dealer from whom it was purchased. Request a
Return Goods Authorization (RGA) number to return the rice
cooker to the factory for examination, repair or adjustment.
•Theuseofanynonfactorysuppliedaccessoryattachmentsis
not recommended and may cause damage.
•Donotuseoutdoors.
•Donotallowcordtohanginanywayortouchhotsurfaces.
•Donotplaceon,near,orinheatedappliances.
•Donotattempttomoveordrainunitwhenitcontainsanyhotliquids.
•Besurepowerisoffbeforeremovingplugfromwalloutlet.
•Donotusethisapplianceforanyotherusenotintendedby
the manufacturer.
•Save these instructions.
IMPORTANT SAFEGUARDS
_______________________________________________
IMPORTANT SAFEGUARDS
_______________________________________________

Town Food Service Equipment Company, Inc.
718/388-5650 outside New York State 800/221-5032
5
56822 56824 57137 57138 57155
1) Wash the rice in a container other than the rice pot. You will notice that
during the first wash water is nearly the color of milk. It contains starch
that makes the rice sticky. Continue to wash untilwater is relatively clear.
2) Put the washed rice in the cooking pot. Fill with water until it covers the rice
by approximately 1”. Use one cup of water to each cup of rice. The exact
proportions change with the type of rice to be cooked. Different kinds of
rice absorb water at different rates. Do not use the rice cooker to boil foods
with high acidity or alkalinity—they will damage the pot.
3) Dry pot exterior and place gently in the body, rotating it once
in position to be sure the rice pot is completely in contact with
the heating element. To ensure that the rice pot is not dented,
gently rock the pot from side to side when placed in the unit.
Be sure to keep the outside of the pot clean.
4) With the rice pot in position, plug the cord into an appropriate wall outlet.
5) To start the rice cooker, press the ON/OFF button on the front control
panel. The power light and the hold light will come on. To begin the cook-
ing cycle press the COOK button. The cook light will come on and the
warm light will go off. To ensure evenly cooked rice stir rice at least twice
during cooking cycle.
6) When the rice is cooked the cook light will go off and the warm light will
come on. Let the rice remain covered in the unit to steam for another 10
minutes– rice “cures” and becomes more flavorful.
OPERATING INSTRUCTIONS
______________________________________________
MAXIMUM
CAPACITY
DO NOT EXCEED LIMIT
MARKED ON POT

Town Food Service Equipment Company, Inc.
718/388-5650 outside New York State 800/221-5032
6
USE AND CARE
_______________________________________________
KEEP THE UNIT CLEAN.
Heater, sensor, and pot must be clean if
the unit is to operate properly. Rice, water, or
anything else that is allowed onto heater will
cause early shut off, uneven cooking,
or damage to the unit. Pot exterior must
also be kept clean.
DO NOT DENT POT OR USE FOR ANY
OTHER PURPOSE.
Changing the shape of the pot will cause the unit
to shut off early, cook unevenly, or fail. Replace
pot if dented.
DO NOT PLUG UNIT IN WITHOUT POT.
It can cause heater to malfunction, potentially
damaging the unit. Deformed or damaged
heaters must be replaced before further
operation. Make sure to unplug unit before
removing pot.
DO NOT SPLASH WATER ONTO BODY.
Remember this is an electric appliance.
Rice cooker and pot exterior must be clean
and dry before use. Failure to follow these
instructions will not only damage the unit,
but could create an electrical hazard.
CLEANING INSTRUCTIONS
1) Be sure unit is unplugged.
2) Soak pot interior to loosen rice that is stuck to the pot.
Do not allow outside of pot to become dirty or greasy.
3) Do not immerse body; wipe with a damp cloth.
4) Do not use abrasive cleaners that will damage unit.
5) Be sure to keep the heater plate clean by wiping with a damp cloth
after each use. Do not allow food to build up and become encrusted
on the heater plate. Encrustation on the heater plate will cause the unit
to malfunction.
HEATER
HEATER
PAN
THERMOSTAT
RICE

Town Food Service Equipment Company, Inc.
718/388-5650 outside New York State 800/221-5032
7
56822 56824 57137 57138 57155
VICENTE’S MEXICAN RICE
_______________________________________________
30 SERVINGS
INGREDIENTS
4 ounces peanut oil
6 cups long grain rice
6 cups water
3 cups beef stock
salt and freshly ground pepper to taste
crushed chilies to taste
generous pinch of saffron
3 large tomatoes, peeled, seeded and chopped
4 garlic cloves
1 red bell pepper, diced
1 onion, peeled and chopped
DIRECTIONS
In cold water, rinse and drain rice 5 times. Set aside.
Place peanut oil and rice into rice pot.
Press the ON button and then the press the COOK button.
Stir rice in peanut oil approximately every minute until cook light goes off.
Pour the 6 cups of water and remaining ingredients into the rice.
Stir thoroughly and cover with lid.
Set timer for 30 minutes and soak rice.
After 30 minutes stir thoroughly. Push the COOK button.
When the cook light goes off the hold light will come on.
Allow the seasoned rice to cure for 10 to15 additional minutes.
Rice is now ready to serve.
Buen provecho!

Town Food Service Equipment Company, Inc.
718/388-5650 outside New York State 800/221-5032
8
SHRIMP JAMBALAYA
______________________________________________
30 SERVINGS
INGREDIENTS
10 cups long grain rice
12 cups water
2 teaspoons salt
4 tablespoons parsley
12 whole cloves
2 teaspoons thyme
2 teaspoons red pepper
2 teaspoons black pepper
4 tablespoons olive or canola oil
4 cups ham, cubed
4 cups onion, chopped
4 cups celery, diced
16 cloves, minced
6 lbs. cooked shrimp, peeled and deveined
4 medium green bell peppers, diced
4 cans whole or stewed tomatoes, chopped
PREPARATION
Measure rice, water, salt, parsley, cloves, thyme, red pepper and black pepper
into rice pot. Set pot into rice cooker base.
Stir. Make sure rice pot is level and in complete contact with the heater plate.
Cover the rice pot. Push the on button.
Press the COOK button. After the cook light goes out the hold light will come on.
Allow the rice to cure for an additional 10 to 15 minutes.
Place wok or large skillet over medium high heat until hot. Add olive oil and
spread to coat the pot. Saute the ham, onion, celery and garlic until
lightly browned.
Add shrimp, bell peppers and tomatoes to wok. Simmer until peppers are tender.
Stir rice into shrimp mixture.

Town Food Service Equipment Company, Inc.
718/388-5650 outside New York State 800/221-5032
9
56822 56824 57137 57138 57155
RICE PILAF
______________________________________________
30 SERVINGS
INGREDIENTS
10 cups long grain rice
13 cups chicken broth or water (if broth is unsalted add 3-4 tsp. of salt;
If using water, add 12 to 13 chicken bouillon cubes)
1/2 cup wild rice, precook by microwaving on high for 20 minutes with 11/2
cups water and drain
1 cup butter or margarine
21/2 cups celery, chopped
2 cups slivered almonds
5 cups fresh mushrooms, chopped or sliced
4 cups green onions, sliced
PREPARATION
Measure rice, chicken broth or water/bullion mixture, into rice pot.
NOTE 10 CUPS LONG GRAIN RICE COOKED IN 13 CUPS OF BROTH YIELDS
ABOUT 30 CUPS OF COOKED RICE.
Heat a large skillet over medium heat. Add butter and spread to coat pan.
Saute celery, slivered almonds and precooked wild rice for about 3-4 minutes.
Add mushrooms and green onions. Cook and stir until lightly browned. Add
mixture to rice and water, stir well.
Make sure rice pot is level and in complete contact with the heater plate.
Cover the rice pot. Push the ON button.
Press the COOK button. After the cook light goes out the hold light
will come on. Allow the rice to cure for an additional 10 to15 minutes.
Stir again to mix and fluff the rice. Serve immediately. Close lid after each
serving to prevent the rice from drying or discoloring.

Town Food Service Equipment Company, Inc.
718/388-5650 outside New York State 800/221-5032
10
Unit is undercooking rice or switching to warm mode too soon.
CHECK LIST
Ensure rice pot insert has no dents (may be difficult to see).
Ensure rice pot insert, heater plate and sensor are clean (no built
up debris). Even a small brown or black spot on the heater plate
can cause unit to shut off prematurely (make sure no water or
other liquid gets underneath heater plate.
If steps 1 and 2 are definitely not the issue, the unit may need a
new relay (no. 57179).
Unit is overcooking rice.
SOLUTION
New hi-limit (no. 56845S) or motherboard (no. 57176 or no. 57177)
is needed
No power to unit at all.
SOLUTION
New motherboard (no. 57176 or no. 57177) or new plug/cord
(no. 56829 or no. 57165) is needed.
TROUBLESHOOTING
_______________________________________________

Town Food Service Equipment Company, Inc.
718/388-5650 outside New York State 800/221-5032
11
56822 56824 57137 57138 57155
Unit is undercooking rice or switching to warm mode too soon.
CHECK LIST
Ensure rice pot insert has no dents (may be difficult to see).
Ensure rice pot insert, heater plate and sensor are clean (no built
up debris). Even a small brown or black spot on the heater plate
can cause unit to shut off prematurely (make sure no water or
other liquid gets underneath heater plate.
If steps 1 and 2 are definitely not the issue, the unit may need a
new relay (no. 57179).
Unit is overcooking rice.
SOLUTION
New hi-limit (no. 56845S) or motherboard (no. 57176 or no. 57177)
is needed
No power to unit at all.
SOLUTION
New motherboard (no. 57176 or no. 57177) or new plug/cord
(no. 56829 or no. 57165) is needed.
RICE COOKER LIMITED WARRANTY
Town Food Service Equipment Co., Inc. (Town) warrants it’s rice cookers to be
free of defects in materials and workmanship, subject to the terms specified below.
This warranty is limited to parts replacement and does not include any labor al-
lowance. Any service charges or charges for parts replacement are the customer’s
responsibility. Commercial electric RiceMasters are warranted for a period of (2)
years. The warranty period for all electric rice cookers shall commence at time of
shipment from Town. The warranty period may be extended, at Town’s option, if
proof of installation (specifying model and serial number) at a later date, but in no
case shall warranty be extended beyond (9) months after date of shipment from
Town.
Parts and labor are covered for the warranty period for properly packed units
returned to Town prepaid. Town cannot be responsible for shipping damages to
any unit returned with improper packaging. Parts that have failed due to defec-
tive materials or workmanship will be replaced at no charge. Units repaired under
warranty will be returned freight prepaid. Warranty for the new parts will be for the
remainder of the original warranty period. Freight will be added to the invoice for
nonwarranty repairs. There will be no credit for defective units returned.
Customers are requested to clean units before returning them for service.
Units returned in abused or unsanitary condition will not be serviced without the
customer’s consent to pay an appropriate labor charge to clean and repair the rice
cooker. If the customer does not agree, the unit will be returned without cleaning
or repair. This warranty does not cover any failures or operating difficulties due
to accident, abuse, misuse, alteration, misapplication, improper installation or
improper maintenance or service. Town does not authorize any person or company
to assume on its behalf any obligation or liability in connection with this unit in any
manner whatsoever. If warranty service becomes necessary, bring the unit to the
dealer where the rice cooker was purchased. The unit must be securely packaged
to avoid damage during shipping. Town will charge for repairs to units returned
and damaged due to abuse for any reason. The returning agency is entitled to
request from the purchaser the costs of shipping and handling charges to return the
unit. Before any unit is returned, call Town at 718/388-5650 and request a Return
Goods Authorization (RGA). Be advised this RGA is only authorization to return
your unit for evaluation. No credit of any kind may be taken arising from an RGA.
Unit will be inspected to verify the difficulty for which it was returned. Once the
difficulty is verified, it will be repaired and the returned at no charge if due to faulty
materials and/or workmanship. If defective for any other reason, the unit will be
repaired and the customer charged for the cost of the labor and materials for the
repair plus return delivery costs.
If unit must be returned to Town, carefully pack (preferably in the original
carton), send prepaid, adequately insured, and with the RGA clearly marked on the
outside of the package.

FOOT
56839/57210
HI-LIMIT CUT OFF
56845S
JACKET HANDLE
56840, 57142, 57208
SENSING ELEMENT KIT
56834S
COVER HANDLE
57204H
6 OZ.
MEASURING CUP
56931
S/S COVER
WITH HANDLE
56824H/57143H/57202H
RICE POT
56844, 57139, 57155P
HEATER PLATE
56822HP, 56824HP,
57137HP, 57138HP,
57155HP
SPARE PARTS
___________________________________________________
ITEM NUMBER DESCRIPTION
56822HP, 56824HP, 57137HP, 57138HP, 57155HP__ heater plate
56834S _________________________________________ sensing element kit
56839, 57210 ___________________________________ foot
56844, 57139, 57155P___________________________ rice pot
56845S _________________________________________ hi-limit cut off (thermostat)
56931 __________________________________________ 6 oz. measuring cup
57204H _________________________________________ cover handle
57840, 57142, 57208____________________________ jacket handle
Town Food Service Equipment Company, Inc.
718/388-5650 outside New York State 800/221-5032