Toyota 2011 Automobile Configuration guide

C0C02-2011B-02
owner’s manual
supplement
warranty, maintenance & roadside assistance information for
2011 models

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IMPORTANT NOTICE
FOR THE
DELIVERING SALES CONSULTANT
Please affix the New Vehicle Information
Statement in this area
IMPORTANT: Vehicle Delivery Certificate to be completed and signed at the time of delivery.

INTRODUCTION
SatisfactionOverTheYears .............................................2
OdometerChangeRecord...............................................2
HYBRIDS…DRIVING INTO THE FUTURE
DrivingIntoThe uture..................................................3
EnergySaving eatures..................................................3
GeneralPrecautions.....................................................4
TOYOTA NEW VEHICLE WARRANTY
WarrantyCoverageAtAGlance.........................................5
GeneralWarrantyInformation...........................................6
BasicVehicleWarranty..................................................6
AdditionalNewVehicleWarranties......................................7
SafetyRestraintSystems................................................8
CorrosionPerforation....................................................8
EmissionControlWarranty ..............................................8
WhatYourWarrantyDoesNotCover...................................12
OWNER INFORMATION
GeneralInformation....................................................14
WhereToGo orMaintenance.........................................14
ReplacementParts.....................................................15
EmergencyRepairs ....................................................15
BuckleUp orSafety...................................................16
Service or Radio And Sound Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
WhenYouNeedHelp ..................................................17
TheToyotaCommitment ..............................................19
TirePressureMonitoringSystem ......................................21
EXTRA CARE PROTECTION
ExtraCareProtection...................................................23
REQUIRED MAINTENANCE
RegularMaintenanceService..........................................25
MaintenanceServiceRecord...........................................27
An Explanation of Scheduled Maintenance Items . . . . . . . . . . . . . . . . . . . . . . 31
OWNER’S RESPONSIBILITIES
YourResponsibilitiesAsAnOwner.....................................33
ProtectingAgainstCorrosion...........................................34
TOYOTA ROADSIDE ASSISTANCE
ToyotaRoadsideAssistance ...........................................35
ExtendedCoverage ....................................................39
ToyotaCertifiedCollisionCentres......................................39
Table of Contents

WELCOME
2
Satisfaction …Over the Years
WELCOME
At Toyota, our top priority is always our customers. We know your Toyota is an
important part of your life and something you depend on every day. It’s for
that very reason, we’re dedicated to building products of the highest quality
and reliability.
Our excellent warranty coverage is evidence that we stand behind the quality
of our vehicles. We’re confident, as you should be, that your Toyota will
provide you with many years of enjoyable driving.
Toyota wishes to ensure your continued satisfaction and may need to contact
you regarding special programs to assist with servicing beyond the normal
warranty policy. When we establish special programs, we mail details to all
applicable owners we have on record. It is for that reason, you need to utilize
the Customer Information Change Certificate in the centre of this booklet
should your address change, or if you’ve purchased this vehicle from a
previous owner.
Club Toyota is your online connection to Toyota that’s exclusive to owners.
Becoming a member of the Club is complimentary and available to you if you
own a 1996 model year or newer vehicle. Registration is fast and easy, and
your first step to taking advantage of the features on the site, which include
the ability to:
- view your service history (as performed by any authorized Toyota dealer)
- set a next service reminder
- request a service appointment with your preferred dealer
- review T S lease/loan account information
Signing up is quick and easy: have your Vehicle Identification Number (VIN)
with you and visit www.clubtoyota.ca Simply click the “Register Now” button
and enter the required information. Welcome to the club!
To provide you with additional protection against unexpected service costs, we
offer our range of Toyota Extra Care Protection plans. We’ll tell you more about
ECP later in this booklet. Your dealership can help you select the best plan for you.
Our goal is for every Toyota customer to enjoy outstanding quality,
dependability and peace of mind throughout their ownership experience.
We want you to be a satisfied member of the Toyota family for many years to come.
You ’ll find that our after-sales service is second to none. The combination of
Toyota trained technicians using Toyota Genuine Parts is the reason why only
your Toyota dealer can provide you with the level of service excellence that
your Toyota deserves. We are committed to providing you with excellence in
service at competitive rates.
ODOMETER CHANGE RECORD
Repairs that have been performed on this vehicle have resulted in the
transformation of the odometer reading to zero.
ODOMETER ZEROED AT:
D A T E :
MDY
km.

Toyota hybrid vehicles have been engineered to provide outstanding fuel
economy and reduced exhaust emissions through the use of the Toyota
“ Hybrid Synergy Drive” System, while respecting the environment and
preserving resources. They will also provide the comfort, convenience and
reliability you expect from any Toyota vehicle.
While the automobile has made a tremendous contribution to worldwide
development, it has also played a role in creating the current environmental
situation, which requires better harmonization between man and the earth.
Electric and hybrid vehicles have the potential to greatly reduce the
environmental challenges we now face. The “ Hybrid Synergy Drive” combines
a gasoline engine and electric motor to maximize energy efficiency and
sharply reduce emissions.
ABOUT YOUR HYBRID…
ENERGY SAVING FEATURES
Your hybrid vehicle features automatic engine shutdown when the vehicle is
stopped and regenerative braking which converts kinetic energy into electricity
to charge the battery. Under high speed and heavy load conditions, both the
engine and the motor drive the wheels, so the engine always operates at peak
efficiency .
ENERGY FLOW
❏The engine operates only in its most efficient range. So when the vehicle
is starting from rest or moving slowly, the engine shuts down and the
electric motor drives the wheels.
❏During normal driving, a power-split device divides the engine output
between the wheels and the generator, which supplies electricity for the
motor.
❏During full throttle acceleration or under heavy load, the motor gets a
power boost from the battery.
❏During deceleration or braking, the motor functions as a generator, turning
kinetic energy from the wheels into electricity to charge the battery.
❏The computer-controlled charging system maintains a constant charge in
the battery.
❏When the vehicle is at a standstill, the engine automatically stops.
H Y B R I D S
3
Hybrids…Driving Into The uture
H Y B R I D S

GENERAL PRECAUTIONS
R E F U E L L I N G Y O U R H Y B R I D
❏Be sure to fully insert the refuelling nozzle in the fuel inlet tube.
Improperly inserting the refuelling nozzle may result in fuel spurting from
the fuel inlet tube.
OPERATION OF INSTRUMENTS & CONTROLS
❏Ensure that vehicle is in “P” position when parking. With the selector lever
in “N” position, the hybrid vehicle battery will not be charged even if the
gasoline engine is operating.
NOTE: Please refer to your Prius, Highlander Hybrid or Camry Hybrid Owner’s
Manual for information regarding precautions for use of your hybrid
vehicle and precautions to follow if an accident occurs.
H Y B R I D S
4
Hybrids…Driving Into The uture
H Y B R I D S

WARRANTY COVERAGE AT A GLANCE
Basic Complete Vehicle 3366 mmoonntthhss // 6600,,000000 kkmm
Powertrain(1) 6600 mmoonntthhss // 110000,,000000 kkmm
Hybrid-related Components(2)
9966 mmoonntthhss // 116600,,000000 kkmm
Corrosion Perforation 6600 mmoonntthhss // UUnnlliimmiitteedd kkmm
EMISSIONS WARRANTY
Defect/Performance(3) 3366 mmoonntthhss // 6600,,000000 kkmm
Specified Major 9966 mmoonntthhss // 113300,,000000 kkmm
Emission Components
12 24 36 48 60 72 84 96 months
(1) Hybrid Transaxle (w/motor) is covered by Powertrain warranty.
(2) Includes: HV Battery, Battery Control Module, Hybrid Control Module, Inverter with Converter.
(3) Performance warranty (related parts) coverage is for 24 months or 40,000 km, whichever comes first.
W A R R A N T Y
5
Toyota New Vehicle Warranty
W A R R A N T Y

SOME THINGS YOU SHOULD KNOW ABOUT YOUR
WARRANTY:
WHO IS THE WARRANTOR?
The Warrantor for these limited warranties is Toyota Canada Inc., (“TOYOTA” ),
1 Toyota Place, Scarborough, ON, M1H 1H9
WHEN DOES THE WARRANTY BEGIN?
The warranty period begins on the warranty registration date as shown on the
new vehicle information statement on the inside cover of this booklet. The
warranty registration date is the original in-service date and may be earlier
than the date of sale.
WHICH VEHICLES ARE COVERED?
These warranties apply to all 2011 model-year Toyota vehicles distributed by
Toyota, which are originally sold by an authorized dealer in Canada and
normally operated or touring in Canada, United States or U.S. territories.
REPAIRS MADE AT NO CHARGE
Repairs and adjustment covered by these warranties are made at no charge for
parts and labour. Components will be repaired or replaced with new or
remanufactured parts at the option of Toyota. Replaced components are
warranted for the balance of the applicable New Vehicle Warranty.
W H A T I F M Y VE H I C L E MU S T BE TO W E D ?
When your vehicle is inoperative due to a warranted part failure, towing service
is covered to the nearest Toyota dealer.
YOUR TOYOTA VEHICLE CARRIES AN EXTENSIVE
36 MONTH/60,000 KILOMETRE WARRANTY:
The basic complete vehicle warranty covers repairs on any part of the vehicle
supplied by Toyota that is defective in material or workmanship, subject to the
exceptions indicated under “What Is Not Covered” on pages 12 & 13.
Coverage is for a period of 36 months or 60,000 km, whichever comes first,
with the exception of wheel alignment, balancing and related adjustments,
which are covered for 12 months or 32,000 kilometres, whichever comes first.
YOUR TOYOTA IS BACKED BY THESE ADDITIONAL
NEW VEHICLE WARRANTIES
The powertrain components listed on page 7 are covered under the Toyota
New Vehicle Warranty for a period of 60 months or 100,000 km, whichever
comes first, subject to the exceptions indicated under “What Is Not Covered”
on pages 12 & 13.
W A R R A N T Y
6
Toyota New Vehicle Warranty
W A R R A N T Y

ENGINE:
TRANSMISSION AND TRANSAXLE:
FRONT WHEEL DRIVE: REAR WHEEL DRIVE:
The Hybrid-related components listed below are covered under the Toyota
New Vehicle Warranty for a period of 96 months or 160,000 km, whichever
comes first.
HYBRID-RELATED COMPONENTS:
✓Axle Housings And
All Internal Parts
✓Propeller Shafts
✓“U” Joints
✓Axle Shafts
✓Driveshafts
✓Bearings
✓Driveshaft Centre
Supports
✓Seals And Gaskets
W A R R A N T Y
7
Toyota New Vehicle Warranty
W A R R A N T Y
✓Transfer Case And All Internal Parts
✓Transmission/Transaxle Case And All Internal Parts
✓Hybrid Transaxle (w/motor)
✓Clutch Cover
✓Torque Converter
✓Engine Control Computer
✓Transmission/Transaxle Mounts
✓Seals And Gaskets
✓inal Drive Housing And
All Internal Parts
✓Axle Shafts
✓Driveshafts
✓Constant Velocity Joint
✓ront Hub And Bearings
✓Seals And Gaskets
✓HV Battery
✓Battery Control Module
✓Hybrid Control Module
✓Inverter with Converter
✓Cylinder Block/Head And All Internal Parts
✓Intake Manifold
✓Timing Gears
✓Timing Gear Chain/Belt And Cover
✓lywheel
✓Valve Covers
✓Oil Pan
✓Oil Pump
✓Water Pump
✓uel Pump
✓Engine Control Computer
✓Engine Mounts
✓Seals And Gaskets

ACCESSORY WARRANTY
Accessories are warranted for 12 months or 20,000 kilometres or the balance
of the new vehicle warranty period, whichever is greater.
The following exceptions are warranted for 12 months/unlimited kilometres
from the date of purchase:
❏Block Heaters
❏Gold and Black Pearl Emblem Kits
❏ront End Masks
❏Tonneau Covers
SAFETY RESTRAINT SYSTEMS
This warranty covers repairs needed on any seatbelt or air bag system supplied
by Toyota that is defective in material or workmanship, subject to the
exceptions indicated under “ What Is Not Covered” on pages 12 & 13.
Coverage is for a period of 60 months or 100,000 kilometres, whichever
comes first.
CORROSION PERFORATION
This warranty covers repair of any original body sheet metal found, under
normal use, to have developed a perforation (hole through the body panel)
from corrosion due to defects in material or workmanship, subject to the
exceptions indicated under “ What Is Not Covered” on pages 12 & 13.
Coverage is for a period of 60 months regardless of distance travelled.
or information on how to protect your vehicle from corrosion, see the section
entitled “ A LITTLE TENDER LOVING CARE WILL HELP PROTECT AGAINST
CORROSION” on page 34.
EMISSION CONTROL WARRANTY
EMISSION DEFECT WARRANTY:
Toyota warrants to owners of 2011 model year vehicles that the Toyota
vehicle:
❏Was designed, built and equipped so as to conform, at the time of sale,
with all applicable emission standards.
❏Is, at the time the warranty commences, free from defects in materials
and workmanship, which may cause the vehicle to fail to conform with
the applicable emission standards during the warranty period.
Toyota will provide you with coverage for the emission control parts listed
under Item 1 on page 10 for 36 months or 60,000 kilometres, whichever
comes first, under the terms of the New Vehicle Warranty. In addition, specific
components may be entitled to additional coverage under the terms of the
New Vehicle Warranty-Powertrain Component Coverage.
Emission Standards also require that the specified major emission control
components listed under Item 2 on page 11 are covered for 96 months or
130,000 kilometres, whichever comes first.
W A R R A N T Y
8
Toyota New Vehicle Warranty
W A R R A N T Y