TP-Link Archer C7 Series Installation guide

FAQ
What should I do if I cannot find my wireless
network or I cannot connect the wireless
network ?
If you fail to find any wireless network, please follow the steps below:
• Make sure the wireless function of your device is enabled if you’re using a laptop with built-in
wireless adapter. You can refer to the relevant document or contact the laptop manufacturer.
• Make sure the wireless adapter driver is installed successfully and the wireless adapter is
enabled.
• On Mac
(1)Turn off and on Wi-Fi/Airport.
(2) Reinstall or update driver of the wireless adapter.
• On Windows 7/8/10
1) If you see the message No connections are available, it is usually because the wireless
function is disabled or blocked somehow.
2) Click Troubleshoot and windows might be able to fix the problem by itself.
• On Windows XP
1) If you see the message Windows cannot configure this wireless connection, this is usually
because windows configuration utility is disabled or you are running another wireless
configuration tool to connect the wireless.
2) Exit the wireless configuration tool (the TP-Link Utility, for example).

3) Select and right click on My Computer on desktop, select Manage to open Computer
Management window.
4) Expand Services and Applications > Services, find and locate Wireless Zero Configuration
in the Services list on the right side.
5) Right click Wireless Zero Configuration, and then select Properties.
6) Change Startup type to Automatic, click on Start button and make sure the Service status is
Started. And then click OK.
If you can find other wireless network except your own, please follow the steps below:
• Check the WLAN LED indicator on your wireless router/modem.
• Make sure your computer/device is still in the range of your router/modem. Move it closer if it
is currently too far away.
• Go to Advanced > Wireless > Wireless Settings, and check the wireless settings. Double
check your Wireless Network Name and SSID is not hided.
If you can find your wireless network but fail to connect, please follow the steps below:
Authenticating problem/password mismatch:
1) Sometimes you will be asked to type in a PIN number when you connect to the wireless
network for the first time. This PIN number is different from the Wireless Password/Network
Security Key, usually you can only find it on the label of your router.
2) If you cannot find the PIN or PIN failed, you may choose Connecting using a security key
instead, and then type in the Wireless Password/Network Security Key.

3) If it continues to show note of Network Security Key Mismatch, it is suggested to confirm
the wireless password of your wireless router.
Note: Wireless Password/Network Security Key is case sensitive.
Windows unable to connect to XXXX/cannot join this network/Taking longer than usual to
connect to this network:
• Check the wireless signal strength of your network. If it is weak (1~3 bars), please move the
router closer and try again.
• Change the wireless Channel of the router to 1, 6 or 11 to reduce interference from other
networks.
• Re-install or update the driver for your wireless adapter of the computer.
Setting up parental controls on TP-Link
wireless routers via Tether APP
I want to: Control what types of websites my children or other home network users can visit and
the time of day they are allowed to access the internet.
For example, I want to allow my children’s devices (for example, a computer or a tablet) to access
all websites except only www.tp-link.com and amazon.com from 08:00 to 20:00 every day on
Tether APP.
How can I do that?
Here takes Archer C7 V4 as demonstration.
Step 1:
Launch the Tether APP.

Step 2:
Log in your TP-Link ID. If you don’t have one, please click on Sign Up to create a TP-LINK
Cloud ID.

Step 3:
Once logged, please click the icon of your TP-LINK device and access it. Then tap on Tools.

Step 4:
Tap on Parental Controls and enable it.

Step 5:
Add your controlled devices and set a schedule for these devices.
Note: this schedule is the Effective Time for Parental Control Rules not internet access time for
your controlled devices.
Step 6:
Set the restriction Policy for the controlled devices. There has two
rules, Blacklist and Whitelist. Click Blocked Websites, you can add many keywords or websites
(for example, TP-Link.com or Amazon.com) for both Blacklist and Whitelist to only allow or
block access to the websites containing that keyword.
1) In Blacklist mode, the controlled devices cannot access any websites containing the specified
keywords during the Effective Time period.
2) In Whitelist mode, the controlled devices can only access websites containing the specified
keywords during the Effective Time period.

Step 7:
Click Save and now you can control your children’s internet access according to your needs.
What can I do if I forget the password of my
cloud account bound to the TP-Link wireless
router?(New Logo)
Note:
1. This FAQ is suitable for TP-Link wireless router with cloud functions, such as Archer C8 V3,
Archer C9 V3/V4 and etc.
2. Currently most of the applicable models only support the online upgrade feature, and other
cloud functions will be added in the future firmware.
3. As for Archer C5400 V1, only the EU version supports the cloud services. Please check
the hardware version on the label at the back of the router.
A TP-Link account is bound to the TP-Link wireless router so that the customer can manage
their router remotely.
If you forget the password of your TP-Link cloud account, please follow the steps below to reset
your password.
On the web management page:
1. Connect your computer to the router either via Ethernet or wirelessly. Then open a browser
and type http://tplinkwifi.net in the address bar, press Enter.
2. On the web management page of TP-Link router, please click Forgot password.
3. Enter the email address you used to for your TP-Link cloud account, then click Next.