TP-Link TD-W8961NB User manual

1
If you currently use a modem, disconnect it now - the Modem Router will
replace your current modem.
If no telephone is needed, please connect the ADSL port of the Modem
Router to the wall jack using the telephone line directly.
Note
Note Please use only wired network connections to configure the Modem
Router.
Installation
Connect your computer to
the Port labeled “1~4” on
the Modem Router with an
Ethernet cable.
Connect the splitter to the wall
j
ack using a telephone line,
then use the other telephone
line to directly connect it to the
A
DSL port on the Modem
Router and the MODEM port
of the splitter, also have the
PHONE port of the splitter
connected to a telephone.
The product model shown in this QIG is TD-W8961ND, as an example.
Note

2
Power on all your network devices and then check to see if the LEDs of the
Modem Router display normally as the diagram below describes.
If the LEDs display abnormally, please check to see if all the cable
connectors (power adapter, phone line and Ethernet cable) are well
connected to your device. With the phone line well connected, if the
ADSL LED turns off after flashing, please contact your ISP to ensure that
your Internet connection is active.
Note
ADSL: Solid light or flashing
Plug the provided Power
A
dapter into the Power jack
on the back of the Modem
Router and the other end to
a standard electrical wall
socket.
POWER: Solid light
WLAN: Solid light or flashing
LAN: Solid light if the corresponding port is connected

3
Insert the provided Resource
CD into your CD-ROM drive.
The Setup Wizard will
automatically pop up on
your computer’s screen.
To configure the device, you can either run the setup CD (method one), or run
the Web-based Quick Setup Wizard (method two). TP-LINK strongly
recommends that you run the setup CD.
Note
Please select your product
model and click Start Setu
p

4
The configuration has now been completed. Please skip to Step 3 “Testing the
Internet Connection”.
The basic settings for your Modem Router are completed. Please open the web
browser and try to log on to some popular website to test your Internet
connection, for example:
http://www.tp-link.com
http://www.google.com
If the above websites can be accessed, it indicates that your Modem Router has
been configured successfully and you can start to enjoy the Internet. If the
websites cannot be accessed, please refer to “T4. What can I do if I cannot
access the Internet?” in the Troubleshooting guide.
Then a flash video will pop up and
show you how to connect you
r
devices. After that, the Easy Setup
Assistant will start.
Click NEXT, and then follow
the step-by-step instructions
until you complete the
configuration
For the advanced configurations, please refer to the User Guide on the
CD provided.
Note
Note The above configurations only need to be set once. If you want other
computers in your LAN to access the Internet, please connect the desired
computer to the ADSL Modem Router directly. If the additional computer
can not access the Internet, please set that computer referring to “T3.
What can I do if I cannot access the web-based configuration page?”
in the Troubleshooting guide.

5
Note
T1. How do I restore my Modem Router’s configuration to its factory default
settings?
T2. What can I do if I don’t know or forget my password?
1) Restore the Modem Router’s configuration to its factory default settings. If
you don’t know how to do that, please refer to section T1.
2) Use the default user name and password: admin, admin.
3) Try to configure your Modem Router once again by following the instructions
in the previous steps of the QIG.
T3. What can I do if I cannot access the web-based configuration page?
1) Configure your computer’s IP Address.
For Windows 7 OS
Once the Modem Router is reset, the current configuration settings will be
lost and you will need to re-configure the Modem Router.
With the Modem Router powered
on, press and hold the RESET
button on the rear panel for 8 to 10
seconds before releasing it.
Press it for 8 to 10 seconds
Go to Start > Settings > Control
Panel, and then you will see the
following page.
Click View network
status and tasks
Troubleshooting

6
Right-click Local Area
Connection
Click Properties
Click Change adapter settings
Double-click Internet Protocol
V
ersion 4 (TCP/IPv4)

7
For Windows Vista OS
Go to Start > Settings
>Control Panel, and then
you will see the following
page.
Click View status
Click View network
status and tasks
Select Obtain an IP
address automatically
Select Obtain DNS server
address automatically
Click OK

8
Click Properties
Double-click Internet Protocol
V
ersion 4 (TCP/IPv4)

9
For Windows XP OS
Select Obtain an IP address
automatically
Select Obtain DNS server
address automatically
Click OK
Go to Start > Control Panel, you
will then see the following page.
Click Network and Internet
Connections

10
Click Network Connections
Right-click Local Area
Connection
Click Properties
Double-click Internet
Protocol (TCP/IP)

11
Select Obtain DNS server
address automatically
Click OK
Select Obtain an IP address
automatically
Click OK

12
2) Configure your IE browser.
Open your IE browser, click
Tools tab and you will see
the following screen.
Select Never dial
a connection
Click OK
Click Internet Options
Now, try to log on to the Web-based configuration page again after the above
settings have been configured. If you still cannot access the configuration page,
please restore your Modem Router’s factory default settings and reconfigure
your Modem Router following the instructions of this QIG. Please feel free to
contact our Technical Support if the problem persists.

13
Note
T4. What can I do if I cannot access the Internet?
1) Check to see if all the connectors are connected well, including the telephone
line, Ethernet cables and power adapter.
2) Check to see if you can log on to the web management page of the Modem
Router. If you can, try the following steps. If you cannot, please set your
computer referring to T3 then try to see if you can access the Internet. If the
problem persists, please go to the next step.
3) Consult your ISP and make sure all the VPI/VCI, Connection Type, account
username and password are correct. If there are any mistakes, please correct
the settings and try again.
4) If you still cannot access the Internet, please restore your Modem Router to
its factory default settings and reconfigure your Modem Router by following
the instructions of this QIG.
5) Please feel free to contact our Technical Support if the problem still exists.
For more details about Troubleshooting and Technical Support contact
information, please log on to our Technical Support Website:
http://www.tp-link.com/en/support

14
Login
A
dialog box will prompt you for the
User name and Password. Ente
r
the default values and click OK.
Note
The web management page will
display after a successful login.
If the dialog box does not pop up, please refer to T3 in the Troubleshooting
guide and T2 will give you some help if you forget the password.
Click OK
User name: admin
Password: admin
Open your web browser and
type 192.168.1.1 in the address
bar and press Enter
Click Quick Start
Appendix

15
Internet Parameters Configuration
This page will then display.
Bridge mode is not recommended because multiple computers are not
permitted to share Internet access in this mode.
Note
Click RUN WIZARD
Click NEXT
Click NEXT
Click NEXT
Choose the Connection Type given
by your ISP.
If PPPoE/PPPoA is selected, please
proceed to A;
If Dynamic IP is selected, please
skip to B;
If Static IP is selectedLjplease skip to
C;
If Bridge Mode is selected, please
skip to D.
Select the appropriate Time
Zone for your location from
the drop-down list

16
A. Configuration for PPPoE/PPPoA
B. Configuration for Dynamic IP
C. Configuration for Static IP
This page will then display.
This page will then display.
If you did not get the VPI, VCI and Connection Type information,
please contact your ISP for this information.
Note
This page will then display.
Click NEXT
Click NEXT
Click NEXT
Enter the PPPoE/PPPoA
information provided by
your ISP
Select the dynamic connection
provided by your ISP
Enter the Static IP information
provided by your ISP manually

17
D. Configuration for Bridge Mode
Wireless Settings Configuration
This page will then display.
A
fter completing the above configuration, please proceed to Wireless
Settings Configuration
Click NEXT
Note
This page will then display.
Select an Encryption type
Click NEXT
The wireless security is Disabled by default. You are suggested to select
an Authentication Type for security settings. WPA2-PSK is recommended.
A
fter completing the above configuration, please proceed to Quick Start
Complete.
Select an Authentication Type
Enter the Bridge information
provided by your ISP
Create a unique and easy to remember
name for your wireless network. You
can also keep default settings without
the device being affected
Keep the default setting: Activated.
If you want to disable Access Point,
please select Deactivated
Enter a Security Key using
8-64 characters

18
Quick Start Complete
To continue, the following page will
be displayed.
Now, your Modem Router has been configured and is rebooting. Please do not turn
off the Modem Router while it’s rebooting.
Click CLOSE
Click NEXT

Technical Support
For more troubleshooting help, go to:
www.tp-link.com/support/faq.asp
To download the latest Firmware, Driver, Utility and User Guide, go to:
www.tp-link.com/support/download.asp
For all other technical support, please contact us by using the following details:
Global
Tel: [phone]
E-mail: [e-mail]
Service time: 24hrs, 7 days a week
Singapore
Tel: [phone]
E-mail: [e-mail]
Service time: 24hrs, 7 days a week
UK
Tel: [phone]
E-mail: [e-mail]
Service time: 24hrs, 7 days a week
USA/Canada
Toll Free: [phone]
E-mail: [e-mail]
Service time: 24hrs, 7 days a week
Malaysia
Tel: [phone] (1300 88TPLINK)
Email: [email protected]m
Service time: 24hrs, 7 days a week
Turkey
Tel: [phone] (Turkish ServiceDž
E-mail: [e-mail]
Service time: 9:00 AM to 6:00 PM
7 days a week
Poland
Tel: [phone] / +48 22
7217563 (if calls from mobile phone)
E-mail: [e-mail]
Service time: Monday to Friday 9:00 AM
to 5:00 PM. GMT+1 or GMT+2
(Daylight Saving Time)
Germany/Austria
Tel: [phone] (German Service)
+49 1805 TPLINK
E-mail: [e-mail]
Fee: 0.14 EUR/min from the German
fixed phone network and up to 0.42
EUR/min from mobile phone
Service time: Monday to Friday 9:00 AM
to 6:00 PM. GMT+ 1 or GMT+ 2
(Daylight Saving Time in Germany)
*Except bank holidays in Hesse
Australia & New Zealand
Tel: AU 1300 87 5465
NZ 0800 87 5465
E-mail: [e-mail]
Service time: 24hrs, 7 days a week
Italy
Tel: [phone]
E-mail: [e-mail]
Service time: Monday to Friday
9:00 AM to 6:00 PM
Ukrainian
Tel: [phone]
E-mail: [e-mail]
Service time: Monday to Friday
14:00 PM to 22:00 PM
Brazilian
Toll Free: 0800-770-4337 (Portuguese
Service)
E-mail: [e-mail]
Service time: Monday to Saturday
08:00 AM to 08:00 PM
Indonesia
Tel: [phone]
E-mail : [e-mail]
Service time : Monday to Friday
9:00 -12:00; 13:00 -18:00
*Except public holidays
Switzerland
Tel: [phone] (German Service)
E-mail: [e-mail]
Fee: 4-8 Rp/min, depending on rate of
different time
Service time: Monday to Friday 9:00 AM to
6:00 PM. GMT+ 1 or GMT+ 2
(Daylight Saving Time)
Russian Federation
Tel: [phone]
8 [phone] (toll-free call from any
RF region)
E-mail: [e-mail]
Service time: From 10:00 to 18:00
(Moscow time)
*Except weekends and holidays in Russian
Federation