TracVision KVH HDTV Converter for DIRECTV User manual

54_0378 RevA
Setting Up TriSat Troubleshooting Troubleshooting
Quick Start Guide
KVH HDTV Converter
for DIRECTV®
KVH Industries, Inc.
50 Enterprise Center
Middletown, RI, 02842-5279
Phone: [phone]
Fax: [phone]
E-mail: [email protected]
Internet: www.kvh.com
©Copyright 2006, KVH Industries, Inc., All rights reserved.
KVH and TracVision are registered trademarks of KVH Industries, Inc.
DIRECTV is a registered trademark of DIRECTV, Inc.
Follow the steps below to set up your TracVision antenna
for TriSat operation.
The antenna must be set up for TriSat
in order to receive DIRECTV’s HDTV programming.
1. Press MENU.
2. Press YES to view the Install Satellite menu.
3. Press YES to select TriSat mode.
4. Press USA to select the TriSat mode for DIRECTV.
5. The antenna installs the 101, 119, and 110 satellites
then asks you to choose a Sat Select Mode. See
“Selecting Mode” on the reverse side of this guide.
If you are experiencing a problem receiving HDTV
programming, first check the basics listed here.
Is the Antenna Tracking the Right Satellite?
If the antenna is tracking the wrong satellite, one of
the following will appear on the TV:
• The wrong programming
• A “Channel Not Available” message
• A “Buy Now” message
• A “Program Not Available in this Area” message
If you see one of these indications, try switching to a
different satellite (see “Switching Satellites”).
Is the Antenna Turned On?
Check the switchplate’s power switch or the circuit
breaker to ensure the TracVision antenna is turned on.
Is Anything Blocking the Antenna?
The antenna requires an unobstructed view of the
southern sky to receive TV signals. Common causes
of blockage include trees, buildings, and heavy rain.
Is the Receiver Activated for HDTV?
High-definition channels are not included with basic
DIRECTV service; you need to add these special
channels to your programming package. Premium HD
channels, such as HBO HD, must also be ordered
separately. For activation assistance, call KVH at
1-888-584-4163 (Mon-Fri 8:30 am-5:00 pm ET).
Is the Receiver Set Up for “Oval, 3 LNB”?
To receive channels from all three DIRECTV satellites,
the receiver must be configured for an “Oval, 3 LNB”
dish (antenna) type. Refer to your receiver’s user
manual for details on setting dish type.
Does the TV Show “Please Call Ext. 722”?
If you can only access the DIRECTV preview channels,
such as channel 100, while all other channels show a
message to call Ext. 722, the receiver may have lost
its activation data. To fix this problem, call DIRECTV
at 1-800-DIRECTV (347-3288).
Be sure the antenna is
tracking the satellite when you call.
Is the Channel Listed in the Program Guide?
If you’re unable to tune to a particular channel, check
the program guide. The program guide lists all of the
channels that are available on every DIRECTV satellite.
If the channel you want to watch does not appear in
the guide, the receiver has not finished downloading
the guide. The receiver will not recognize a channel
until it is defined in the guide.
The receiver begins downloading the program guide
on startup. Please be patient – it might take 20
minutes or more to load the entire guide.
Technical Support
If you do not find the solution to your problem, please
contact an authorized dealer or service center.
To find an authorized dealer located near you, visit
www.kvh.com/wheretogetservice. If an authorized
dealer is not located nearby, please contact KVH
Technical Support:
Phone: [phone] E-mail: [email protected]
Speeding Up Acquisition – Optional*
If you know the latitude and longitude of your current
location, you can enter it into the antenna to speed up
satellite acquisition.
When the antenna knows where
it is, it knows where to start looking for the satellite.
For optimum performance, enter your position
whenever you’ve traveled further than 500 miles.
Follow the steps below to enter your position data.
1. Press MENU.
2. Press NEXT until “Operations Mode” appears.
3. At “Operations Mode,” press YES.
4. Press NEXT until “Control Antenna” appears.
5. At “Control Antenna,” press YES.
6. Press NEXT until “Set Lat/Long” appears.
7. At “Set Lat/Long,” press YES.
8. Using +/- and ENTER, enter your latitude.
9. Using +/- and ENTER, enter your longitude.
10. Press RETURN until you exit the menu.
* Does not apply to TracVision G8, which has built-in GPS

Congratulations! You have purchased the TracVision
HDTV Converter, your gateway to high-definition
programming from DIRECTV.
Refer to this handy quick reference guide for basic
operation and setup instructions.
Receiver
RF2
TV
RF1
Control Panel
12 VDC
HD Receiver HDTV
Splitter
12 VDC
HDTV Converter
TracVision
Switchplate,
ADCU, or MCU
TracVision
Antenna
Basic HDTV System Diagram
HDTV Converter Serial Number
Turning the HDTV Converter On/Off
Selecting ModeSwitching SatellitesBasic OperationWelcome!
Downloading the Program Guide
DIRECTV’s HD Channel Lineup
The HDTV converter and control panel should power
on/off at the same time you turn the TracVision
antenna on/off.
Control Panel
A complete list of DIRECTV’s HDTV channels, and
the satellites that carry them, is available online at
www.kvh.com/HDlineup.
DIRECTV changes its channel lineups frequently, but
KVH can e-mail updates to you whenever HDTV
channels are affected. Register for this free service
when you visit the site for the first time.
Automatic Mode
Manual Mode
The antenna automatically switches between the two
satellites in the selected pair as you change channels
using the receiver’s remote control.
To switch to the second or third satellite, simply
press the associated button.
Using the Control Panel
Display
Buttons
Be sure the antenna is tracking the 101 satellite
before you turn on your DIRECTV®receiver. The
receiver needs to download the program guide from
the 101 satellite before you can watch TV.
Please be patient. It might take 20 minutes or more
for the receiver to download the entire guide. This
comprehensive guide lists all of the channels that are
available on every DIRECTV satellite.
The LCD display shows the status of the TracVision
antenna and the three buttons beneath the display
allow you to control the antenna. The function of each
button is dynamic, defined by the text shown on the
display directly above the button.
During normal operation, you will only need to use
the control panel for switching satellites.
Selected
Satellite
Selected
Pair
You can select between two satellite pairs for
automatic switching:
101 and 119, or
101 and 110
To switch to the alternate satellite pair, press 119 or
110, as appropriate.
With the antenna set up for TriSat, you can watch TV from
3 DIRECTV satellites: 101, 119, and 110. Switch among
these satellites in either Automatic or Manual mode.
To set up your antenna for TriSat operation, see “Setting
Up TriSat” on the reverse side of this guide. To choose a
TriSat satellite switching mode, see “Selecting Mode.”
If your TracVision antenna is set up for TriSat, follow the
steps below to select the Automatic or Manual satellite
switching mode.
1. Press MENU.
2. Press YES to view the Sat Select Mode menu.
3. Press AUTO to select Automatic mode, or press
MANUAL to select Manual mode.
4. If you selected Automatic, select the satellite pair you
want to watch first. Press 119 to select 101/119, or
press 110 to select 101/110.
If you selected Manual, no further action is
necessary.
Selected
Satellite