TracVision M3-DX User manual

TracVision M3 Installation Guide
TracVision M3 – DX Version
Circular Configuration

TracVision M3DX Installation Guide
1
Circular Configuration
KVH, TracVision, and the unique light-colored dome with contrasting baseplate are registered trademarks of KVH Industries, Inc.
All other trademarks are property of their respective companies. The information in this document is subject to change without notice.
No company shall be liable for errors contained herein. © 2008 KVH Industries, Inc., All rights reserved. 54-0274-03 Rev. B
These instructions explain how to install the TracVision M3DX satellite TV antenna system on a
vessel. Complete instructions on how to use the system are provided in the User’s Guide.
Installation Steps
Who Should Install the System?
To ensure a safe and effective installation, KVH recommends that a KVH-authorized marine
technician install the TracVision M3DX antenna. KVH-authorized technicians have the tools
and electronics expertise necessary to install the system. To find a technician near you, please
visit www.kvh.com/wheretogetservice.
Related Documentation
The following additional documents are provided with the TracVision M3DX system:
Technical Support
If you need technical assistance, please contact KVH Technical Support:
Phone: [phone]
E-mail: [email protected]
1. Inspect Parts and Get Tools...3
2. Plan the Installation...4
3. Prepare the Mounting Site...5
4. Wire the Antenna...6
5. Remove the Shipping Restraint...7
6. Mount the Antenna...8
7. Wire the Interface Box...9
8. Connect Power...10
9. Mount the Interface Box...11
10. Turn On the System...12
11. Set Up the System...13
12. Run Check Switch Tests...16
13. Educate the Customer...18
Document Description
User’s Guide Operation, setup, and troubleshooting information
Product Registration Form Details on registering the product with KVH
Warranty Statement Warranty terms and conditions
Contents List List of every part supplied in the kit

3
Before you begin, follow these steps to make sure
you have everything you need to complete the
installation.
a. Unpack the box and ensure it contains
everything shown on the Contents List. Save
the packaging for future use.
b. Carefully examine all of the supplied parts to
ensure nothing was damaged in shipment.
c. Gather all of the tools and materials listed
below. You will need these items to complete
the installation.
• #2 Phillips screwdriver
• 7/16" open-end wrench
• 7/16" socket wrench
• 1/2" socket or open-end wrench
• Electric drill and 5/16" (8 mm) bit
• Hole saw of desired diameter (for cable
access hole, see page 5)
• Silicone sealant or equivalent
•Adhesivetape
• Light hammer
• Center punch
• Eight 1/4" fasteners (see “Mount the
Interface Box” on page 11)
• Satellite TV receiver(s) for your desired
service (see Figure 2 for a list of validated
receivers; for information on connecting
different receiver models, contact KVH
Technical Support at 401-847-3327)
Interface Box/Controller
Radome
Baseplate
Antenna
Figure 1: TracVision M3DX System Components
Always lift the antenna by the baseplate and
never by the radome or any portion of the
internal antenna assembly (see Figure 1).
IMPORTANT!
Figure 2: KVH-Validated Receivers
* For compatibility with a Tri-Sat AutoSwitch, use model-
manufacturer ID H21-200 or H20-600
Standard-Definition Models
DIRECTV DISH Network ExpressVu
D12
D11
D10
311 3100
High-Definition (HD) Models
DIRECTV DISH Network ExpressVu
H21*
H20*
211k
211
6100
Inspect Parts and Get Tools
1

4
Before you begin, consider the following
installation guidelines:
• Minimize blockage. The antenna requires a
clear view of the sky to receive satellite TV
(see Figure 3). The fewer obstructions above
decks, the better the system will perform.
• Make sure the mounting surface is wide
enough to accommodate the antenna’s base
(see Figure 4). Also make sure it is flat, level
(within ±2°), strong enough to support the
antenna’s weight (18 lbs), and rigid enough to
withstand vibration.
• Custom mounting solutions, including struts
and masts, are available from several third-
party manufacturers. Contact your local KVH
dealer or distributor for details.
• KVH recommends that you do not mount the
antenna on the same level as the radar,
because the radar’s energy might overload
the antenna.
• Be sure to mount the antenna near enough to
the supplied interface box belowdecks to
allow you to connect the 50-ft. (15 m) coaxial
cable between the antenna and the interface
box, while still maintaining sufficient slack in
the cable. The antenna cable CANNOT be
extended.
• When choosing a location for the interface
box and receiver(s), find a dry, well-
ventilated area belowdecks away from any
heat sources or salt spray. Also be sure the
interface box front panel will be easily
accessible to the user.
Antenna
Vessel Platform
Radar
Blocked!
Figure 3: Blockage from Obstruction
4 x 0.3"
( 0.8 cm)
15.5"
(39.4 cm)
9.2"
(23.4 cm)
4.6"
(11.7 cm)
2.8"
(7.1 cm) 5.6"
(14.2 cm)
Cable Connector
FWD
17.3"
(44 cm)
Figure 4: Antenna Dimensions
Plan the Installation
2

5
Once you have identified a suitable antenna
mounting site, follow these steps to drill the
mounting holes and cable access hole to prepare
the site for installation.
a. Unfold the supplied template and place it
onto the mounting surface. Make sure the
“FWD” (forward) arrow points toward the
bow and is parallel to the vessel’s centerline
(see Figure 5).
NOTE: You do not need to mount the antenna exactly
on the vessel’s centerline, but the antenna’s forward
arrow must be parallel to it.
b. Use the template to mark the locations for the
four mounting holes.
c. Drill a 5/16" (8 mm) hole at the four
mounting hole locations you marked in
Step b (see Figure 6). Later, you will insert
four 1/4"-20 bolts through these holes to
secure the antenna to the mounting surface.
d. Mark a location for the cable access hole,
either in the center of the antenna mounting
hole pattern or in an area aft of the antenna.
Later, you will route the antenna cable
through this hole and into the vessel.
e. Using a hole saw, drill the cable access hole in
the location you marked in Step d. Be sure to
size the hole appropriately to maintain a
cable bend radius of at least 3" (75 mm). If the
hole location is in the center of the antenna
mounting hole pattern, the diameter of the
cable access hole must not exceed 3.5"
(88 mm). Smooth the edges of the hole to
protect the cable.
f. Clean and dry the antenna mounting surface.
g. Peel off the paper backing from the supplied
foam seal to expose the adhesive. Then press
the foam seal down firmly onto the mounting
surface, centered between the antenna
mounting holes (see Figure 7).
X
15.5"
(39.4 cm)
2.8"
(7.1 cm)
5.6"
(14.2 cm)
4.6" (11.7 cm)
9.2"
(23.4 cm)
4 x 0.31"
( 0.8 cm)
Mounting Holes
Cable Access Hole
(Suggested)
AntennaBase
Figure 5: Antenna Mounting Holes Layout
Be sure the mounting surface is flat and level.
Use a separate mounting plate, if necessary.
IMPORTANT!
Figure 6: Drilling Antenna Mounting Holes
Center
Between
Mounting
Holes
Figure 7: Foam Seal
Prepare the Mounting Site
3

6
Follow these steps to connect the antenna cable to
the antenna.
a. Using the supplied 3 mm Allen hex key,
remove the connector cover from the
antenna’s base (see Figure 8). Save the cover
and the four M4 cap screws for later use.
b. Route the antenna cable belowdecks through
the cable access hole. Be sure to keep the end
of the cable with the rubber sealing boot at
the antenna site.
c. If you are routing the cable underneath the
antenna, attach the right-angle connector to
the antenna end of the cable. Hand-tighten,
then tighten with a 7/16" wrench for 1/4 turn
to ensure an electrical and weather-proof
connection. Then place the supplied right-
angle rubber boot extension onto the end of
the cable (see Figure 9).
d. Connect the cable to the antenna. Hand-
tighten, then tighten with a 7/16" wrench for
1/4 turn (see Figure 10).
e. If you are using a right-angle connector, slide
the right-angle rubber boot extension up the
cable until it covers the right-angle connector.
f. Slide the rubber boot up the cable until it
covers the connector. If you are using a right-
angle connector, be sure the boot mates with
the extension (see Figure 11). This boot will
help protect the connector from the elements.
g. Reattach the cover over the connector, as
shown in Figure 11. Secure in place with the
M4 cap screws you removed in Step a. The
cover must be attached before you mount the
antenna.
h. Leave an adequate service loop,
approximately 8" (20 cm) of slack, in the
antenna cable for easy serviceability.
i. Weatherproof and seal the cable access hole
as required.
Figure 8: Removing the Connector Cover
Right-Angle
Connector Extension Rubber Boot
Figure 9: Rubber Boot Extension for Right-Angle Connector
Figure 10: Connecting the Antenna Cable
Right-Angle
Boot Extension
(if necessary)
Rubber Boot
Cover
Figure 11: Protecting the Cable Connection
Wire the Antenna
4

7
Follow these steps to remove the shipping
restraint, which prevents the internal antenna
assembly from moving during shipment. The
antenna will not work with this restraint still in
place.
a. Remove the three #10-32 screws securing the
radome to the antenna. Carefully remove the
radome and set it aside in a safe place (see
Figure 12).
NOTE: Due to the snug fit, some contact between the
radome’s sealing gasket and the antenna mechanism is
normal.
b. Using a 7/16" socket wrench, remove the
shipping restraint bolt, washer, and spacer
securing the antenna assembly to the base
(see Figure 13 and Figure 14). Save the
restraint for future use.
c. Position the antenna onto the mounting
surface. The antenna’s base should rest
squarely atop the foam seal.
Figure 12: Removing the Radome
Figure 13: Removing the Shipping Restraint
Washer
Bolt
Spacer
Figure 14: Shipping Restraint Hardware
Once you have removed the shipping
restraint, handle the antenna unit carefully.
Improper handling might damage the unit.
IMPORTANT!
Remove the Shipping Restraint
5

8
Follow these steps to mount the antenna to the
mounting surface.
a. Align the four holes in the antenna’s base
with the four holes in the mounting surface.
Be sure that the antenna’s “Forward” arrow
points toward the bow and is parallel to the
vessel’s centerline (see Figure 15).
b. Secure the antenna’s base to the mounting
surface using four 1/4"-20 bolts, 5/8"
washers, 1" washers, and lock nuts, as shown
in Figure 16 and Figure 17.
c. Tighten the bolts until the foam seal is fully
compressed and the antenna’s four rubber
feet are bottomed against the mounting
surface.
d. Reinstall the antenna radome. The radome’s
“TracVision” labels should face fore and aft.
While pressing the radome down onto the
base, secure the radome to the base using the
three #10-32 screws you removed earlier.
e. Install a protective plastic screw cap
(supplied in the kit) over each radome screw.
Figure 15: “Forward” Arrow
Figure 16: Tightening the Mounting Bolts from Above
1/4"-20 x 3" Bolt
1/4" Flat Washer
(5/8" diameter)
Antenna Base
Foam Seal
Mounting Surface
1/4" Flat Washer
(1" diameter)
1/4"-20 Lock Nut
Figure 17: Mounting Hardware
Be sure to insert the bolts from above and use
the supplied hardware for a secure
installation.
IMPORTANT!
Mount the Antenna
6

9
Follow these steps to connect the antenna cable
and receiver(s) to the interface box.
a. Connect the antenna cable (A) to the “To
KVH Antenna” jack on the interface box (see
Figure 18).
TIP: If you have a Tri-Sat AutoSwitch for DIRECTV
Ku-band Tri-Sat service, follow the receiver wiring
instructions provided in the Tri-Sat AutoSwitch kit.
b. Connect an RF coaxial cable (B) from the
“Unstacked Output” jack on the interface box
to the “Satellite In” jack on the receiver. This
receiver will control satellite selection.
c. Connect the receiver to the customer’s
television. Follow the instructions in the
receiver’s manual.
d. If you need to connect an additional receiver,
connect the receiver to the “Stacked Output”
jack on the interface box through an in-line
destacker (see Figure 19 and Figure 20).
The destacker converts the stacked signal from the
interface box into an unstacked signal, which
receivers are configured to decode.
Do not shorten or extend the antenna cable.
Since the cable carries data, power, and
communications, the integrity of this cable
and its connections is very important.
IMPORTANT!
Be sure to route cables within the vessel
appropriately to avoid damage. For example,
do not route any cables through wet areas
(bilges) or near hot exhaust pipes. Also be
sure you do not kink the cable.
IMPORTANT!
Satellite In
To KVH Antenna
Unstacked
Output
Antenna
Deck
Interface Box
Primary Satellite TV Receiver
(A)
(B)
Figure 18: Wiring the Interface box
Special Case - Conversion System
If you have a circular/linear conversion
system (KVH part #01-0279-05), please refer to
the special wiring instructions in the kit.
IMPORTANT!
Figure 19: Destacker Models to Connect Additional Receiver(s)
# of Addl. Receivers Destacker Model
1Single-output
(KVH part #19-0347)
2Dual-output
(KVH part #19-0410)
Stacked
Output
Satellite In
Interface Box
Additional Satellite TV Receiver
INPUT ToTV
OUTPUT / To RECEIVER
Destacker
Purchased Separately
(See table for model required)
Input
Output
Figure 20: Connecting an Additional Receiver
Wire the Interface Box
7

10
The interface box requires 10-16 VDC power
input supporting 50 watts (4.2 amps @ 12 VDC).
Follow these steps to connect power to the
interface box.
a. Before you connect the power wires, turn off
vessel power and test the circuit to ensure no
power is present.
b. Connect the individual power wires to a
dedicated 10-amp or 15-amp circuit breaker.
Connect the negative (black) wire to ground
(power return), and connect the positive (red)
wire to +12 VDC vessel power.
c. Plug the other end of the wires into the
“Power” jack on the rear panel of the
interface box (see Figure 21).
NOTE: Do not remove the small ferrite coil that is
clamped onto the power wires. This coil suppresses
EMI (electromagnetic interference) from the interface
box.
d. Connect power to the receiver(s). Follow the
instructions in the receiver’s manual.
CAUTION
For your own safety, shut down vessel
power before you connect the wires.
Ground
Input Power
(10-16 VDC)
Red
Black
Power
Ferrite
Coil
Figure 21: Interface Box Power Wiring
Connect Power
8

11
Once all cables are connected, follow these steps
to install the interface box inside the vessel.
a. Attach the two mounting brackets to the
sides of the unit using three #2-56 screws.
Simply screw these fasteners into the vent
slots (see Figure 22).
b. Secure the brackets to the mounting surface
using appropriate 1/4" fasteners (not
supplied).
NOTE: Be sure to leave enough slack in the
connecting cables (service loop) for easy serviceability.
Figure 22: Interface Box Mounting
Bracket
#2-56 x 1⁄4"
Screws (x3)
1⁄4" Fasteners (x4)
(not supplied)
To avoid overheating, do not block the upper
vents of the interface box.
IMPORTANT!
Mount the Interface Box
9

12
Follow these steps to turn on the system for the
first time.
a. Ensure the antenna has a clear, unobstructed
view of the sky.
b. Apply power to the TV and receiver.
c. Press the power switch on the front of the
interface box to apply power to the
TracVision system (see Figure 23).
d. Wait while the antenna searches the sky for
the satellite. Within a few minutes, all three
status lights on the front of the interface box
should be lit green (see Figure 23).
NOTE: If all three status lights are not lit green, refer
to the User’s Guide for troubleshooting information.
e. Verify that the “System Needs Setup” screen
is displayed on the interface box (see
Figure 24).
f. Using the buttons on the interface box front
panel (see Figure 25), follow the steps in the
next section to set up the TracVision system
for the customer’s service provider:
Option 1 - DIRECTV (see page 13)
Option 2 - DISH Network (see page 14)
Option 3 - ExpressVu (see page 15)
NOTE: If you do not see an operating mode on the
following pages that tracks your desired set of
satellites, you can select up to five satellites in Manual
mode instead. Refer to the User’s Guide for details.
Figure 23: Interface Box Power Switch and Status Lights
Status Lights
Power Switch
Figure 24: “System Needs Setup” Screen
TRACKING DTV 101
SYSTEM NEEDS SETUP
Figure 25: Interface Box Buttons
Turn On the System
10

13
Follow these steps and refer to the flowchart in
Figure 26 to set up the system for DIRECTV.
a. Press any button on the interface box front
panel.
b. At “Service= DIRECTV?,” press ACCEPT.
c. At “Mode= Tri-Sat Auto,” press CHANGE
until the display shows the desired mode.
Then press ACCEPT.
You may select any one of the following
DIRECTV modes:
Tri-Sat Auto
Select this mode if you have a Tri-Sat AutoSwitch
installed for DIRECTV Tri-Sat service. Refer to
the instructions that came with the kit for
additional setup details.
Tri-Sat Pairs
Do not use for a new installation. This mode is
only provided for compatibility with older
DIRECTV HDTV configurations that required an
HDTV converter instead of a Tri-Sat AutoSwitch.
Dual-Sat
Select this mode for DIRECTV service if you do
not have a Tri-Sat AutoSwitch installed.
Mode Satellites Tracked
Tri-Sat Auto 101, 110, and 119
Tri-Sat Pairs (Not used) 101, 110, and 119
Dual-Sat 101 and 119
MODE= TRI-SAT AUTO?
CHANGE ACCEPT
Press any button
to begin.
TRACKING DTV 101
SYSTEM NEEDS SETUP
SERVICE= DIRECTV?
CHANGE ACCEPT
RESTARTING ANTENNA
Press CHANGE until
desired mode displays;
then press ACCEPT.
MODE= TRI-SAT PAIRS?
CHANGE ACCEPT
MODE= DUAL-SAT?
CHANGE ACCEPT
INSTALLING DTV SATS
Displays satellites
installed for the
selected mode
Figure 26: DIRECTV Setup
Set Up the System
11
Option 1 - DIRECTV

14
Follow these steps and refer to the flowchart in
Figure 27 to set up the system for DISH Network.
a. Press any button on the interface box front
panel.
b. At “Service= DIRECTV?,” press CHANGE
until the display shows “Service= DISH.”
Then press ACCEPT.
c. At “Mode= DISH 1000/129,” press CHANGE
until the display shows the desired mode.
Then press ACCEPT.
You may select any one of the following DISH
Network modes:
DISH 1000/129 or DISH 1000/61
Select one of these modes for DISH Network’s
three-satellite service (DISH 1000). Use the map
in Figure 28 to help determine the appropriate
DISH 1000 mode for your geographic area.
DISH 500
Select this mode if you wish to receive
programming from the 119 and 110 satellites for
DISH 500 service.
d. Follow the instructions in Step 12 on page 16
to set up your receiver(s).
Mode Satellites Tracked
DISH 1000/129 119, 110, and 129
DISH 1000/61 119, 110, and 61
DISH 500 119 and 110
MODE= DISH 1000/129?
CHANGE ACCEPT
Press any button
to begin.
TRACKING DTV 101
SYSTEM NEEDS SETUP
SERVICE= DIRECTV?
CHANGE ACCEPT
RESTARTING ANTENNA
Press CHANGE until
desired mode displays;
then press ACCEPT.
MODE= DISH 1000/61?
CHANGE ACCEPT
MODE= DISH 500?
CHANGE ACCEPT
INSTALLING DISH SATS
Displays satellites
installed for the
selected mode
SERVICE= DISH?
CHANGE ACCEPT
Figure 27: DISH Network Setup
Figure 28: Recommended Areas for DISH 1000 Satellites
= DISH 61 Recommended
= DISH 129 Recommended
Set Up the System
11
Option 2 - DISH Network

15
Follow these steps and refer to the flowchart in
Figure 29 to set up the system for ExpressVu.
a. Press any button on the interface box front
panel.
b. At “Service= DIRECTV?,” press CHANGE
until the display shows “Service=
ExpressVu.” Then press ACCEPT.
c. At “Mode= Dual-Sat,” press CHANGE until
the display shows the desired mode. Then
press ACCEPT.
You may select any one of the following
ExpressVu modes:
Dual-Sat
Select this mode if you wish to receive ExpressVu
programming from the 91 and 82 satellites.
Single-Sat
Select this mode if you wish to receive ExpressVu
programming from just the 91 satellite.
d. Follow the instructions in Step 12 on page 16
to set up your receiver(s).
Mode Satellites Tracked
Dual-Sat 91 and 82
Single-Sat 91
MODE= DUAL-SAT?
CHANGE ACCEPT
Press any button
to begin.
TRACKING DTV 101
SYSTEM NEEDS SETUP
SERVICE= DIRECTV?
CHANGE ACCEPT
RESTARTING ANTENNA
Press CHANGE until
desired mode displays;
then press ACCEPT.
MODE= SINGLE-SAT?
CHANGE ACCEPT
INSTALLING EXVU SATS
Displays satellites
installed for the
selected mode
SERVICE= EXPRESSVU?
CHANGE ACCEPT
SERVICE= DISH?
CHANGE ACCEPT
Figure 29: ExpressVu Setup
Set Up the System
11
Option 3 - ExpressVu

16
If you set up the system for DISH Network or
ExpressVu, follow these steps to run the
receiver’s Check Switch test as required.
Primary Receiver - 2 Check Switch Tests
Follow these steps to run two Check Switch tests
on the primary receiver, which is connected to
the “Unstacked Output” jack on the interface
box. This receiver will control satellite selection.
NOTE: The first Check Switch test finds the satellites;
the second Check Switch test configures the receiver
for those satellites.
a. Make sure the vessel is docked in calm water
in a blockage-free area. Ensure the antenna
has an unobstructed view of the sky.
b. Apply power to the TV and receiver. (If the
antenna is turned off, turn it back on and wait
a few minutes for startup.)
c. Using the receiver remote, go to the “Point
Dish/Signal Strength” screen (press MENU,
6, 1, 1 on most models).
d. Choose Check Switch, then press SELECT.
e. Choose Test, then press SELECT.
f. Wait at least 15 minutes before proceeding to
allow the antenna to find all of the satellites.
Disregard any messages on the TV; they do
not correctly indicate when the antenna is
ready for the next Check Switch test.
g. After waiting 15 minutes, repeat Steps d-f to
run a second Check Switch test.
h. Refer to the tables in Figure 30 and verify the
values displayed on your TV match those
required for your selected satellite TV service.
If your values match, exit the menu and
allow the receiver to download the program
guide.
If your values do not match, follow the steps
on the next page to reset the system before
retrying this procedure.
Figure 30: Expected Check Switch Results
DISH 1000/129 Results
DISH 1000/61 Results
DISH 500 Results
ExpressVu Results*
* If you selected ExpressVu Single-Sat mode, the TV will show
an error message instead. This is normal for Single-Sat mode.
Port 123
Satellite 119 110 129
Trans OKOKOK
Status Reception Verified
Switch SW64
Port 123
Satellite 119 110 61
Trans OKOKOK
Status Reception Verified
Switch SW64
Input 1122
Satellite 119 119 110 110
Polarity Odd Even Odd Even
Status Reception Verified
Switch SW42
Input 1122
Satellite91918282
Polarity Odd Even Odd Even
Status Reception Verified
Switch SW21
Run Check Switch Tests
12
DISH or ExpressVu Only

17
Resetting the System Before Retrying the
Primary Receiver Check Switch Procedure
If the receiver Check Switch results displayed on
the TV do not match the expected values shown
in Figure 30 on page 16, follow these steps and
refer to the flowchart in Figure 31 to reset and
reconfigure the system.
a. On the interface box, press MENUS until the
display shows “Diagnostics= No.”
b. Press CHANGE until the display shows
“Diagnostics = Yes.” Then press ACCEPT.
c. At “System Reset= No,” press CHANGE
until the display shows “System Reset = Yes.”
Then press ACCEPT.
d. At “Reset to Factory?,” press ACCEPT.
e. Wait a few minutes for the system to reset to
its factory conditions.
f. When the display shows “System Needs
Setup,” repeat the setup procedure on
page 14 (DISH) or page 15 (ExpressVu) for
the desired mode.
g. Be sure the vessel is docked in calm water,
and make certain the antenna has a clear,
unobstructed view of the sky.
h. Repeat the Check Switch steps on page 16.
Additional Receiver(s) - 1 Check Switch Test
If you connected multiple receivers to the system,
follow these steps to run a Check Switch test on
each additional receiver (one at a time). When you
are done, reconnect the receivers as before.
a. Temporarily disconnect the primary receiver
from the “Unstacked Output” jack.
b. Connect the additional receiver to the
“Unstacked Output” jack.
c. Perform Steps a-e on page 16 to run a single
Check Switch test on the receiver.
d. Wait 15 minutes, then verify the values on the
TV match the values shown in Figure 30 on
page 16. If your values do not match, try
running another Check Switch test.
Figure 31: Factory Reset
Press MENUSuntil
DIAGNOSTICS= No is displayed.
DIAGNOSTICS= NO
NEXT MENU CHANGE
DIAGNOSTICS= YES?
CHANGE ACCEPT
ENTERING DIAGNOSTICS
SYSTEM RESET= YES?
CHANGE ACCEPT
SYSTEM RESET
RESET TO FACTORY?
ACCEPT EXIT
TRACKING DTV 101
SYSTEM NEEDS SETUP
SYSTEM RESET= NO
NEXT MENU CHANGE
Continued Run Check Switch Tests
12
DISH or ExpressVu Only

18
The installation process is complete! Before you
leave the vessel, test the system to verify the
antenna works properly. Then give the Customer
Welcome Kit and all manuals to the customer
and explain how to use the system. Also be sure
the customer understands the following:
• Keep the radome installed on the antenna at
all times. The radome protects the antenna’s
moving parts from wind, rain, and debris.
• The receiver must be activated before it can
receive satellite programming. Refer to
Figure 32 for activation details.
• The antenna must have a clear view of the
sky to receive satellite TV. Common causes of
blockage include trees, buildings, bridges,
and equipment on the vessel itself (see
Figure 33). Heavy rain or snow might also
temporarily interrupt reception.
• Clean the antenna regularly. Dirt buildup can
affect satellite TV reception.
•(DISH 1000 only) You may need to change
the operating mode when traveling between
regions (see page 14 for details).
• Please register the system with KVH. The
registration process is quick, easy, online, and
ensures the best possible service from KVH.
Visit www.kvh.com/register or refer to the
Product Registration Form for details.
• The vessel must be located within the
selected satellite’s coverage area. To view
satellite coverage maps, visit: www.kvh.com/
footprint.
• Refer to the User’s Guide for complete
operation and troubleshooting information.
CAUTION
In the unlikely event that you need to
remove the radome, remove power from the
antenna first because the antenna’s moving
parts can cause injury.
Figure 32: Receiver Activation
Service: Call to Activate:
DIRECTV 1-866-551-8004
(24 hours, 7 days a week)
DISH 1-866-399-8509
(Mon.-Fri., 8:30am - 5pm ET)
ExpressVu 1-888-SKY-DISH
(24 hours, 7 days a week)
TraracVisionision
Blocked!
Figure 33: Blockage Example
Educate the Customer
13

KVH Industries, Inc.
50 Enterprise Center Middletown, RI 02842-5279 U.S.A.
Phone: [phone] Fax: [phone]
E-mail: [email protected] Internet: www.kvh.com
KVH Europe A/S
Kokkedal Industripark 2B 2980 Kokkedal Denmark
Phone: [phone] Fax: [phone]
E-mail: [email protected] Internet: www.kvh.com
© Copyright 2008 KVH Industries Inc. KVH, TracVision, and TracPhone are registered trademarks of KVH Industries Inc.
KVH Industries, Inc.
50 Enterprise Center Middletown, RI 02842-5279 U.S.A.
Phone: [phone] Fax: [phone]
E-mail: [email protected] Internet: www.kvh.com
KVH Europe A/S
Kokkedal Industripark 2B 2980 Kokkedal Denmark
Phone: [phone] Fax: [phone]
E-mail: [email protected] Internet: www.kvh.com
© Copyright 2008 KVH Industries Inc. KVH, TracVision, and TracPhone are registered trademarks of KVH Industries Inc.