TransAct ITHACA 9800 User manual

Food Safety Terminal
Maintenance Manual
P/N 100-13732 Rev B

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100-13732 - Rev B Page i
Change History
Rev A Initial version August 2014
Rev B Updated FCC and Canadian interference statements
October 2014

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100-13732 - Rev B Page iii
Federal Communications Commission Radio
Frequency Interference Statement
This equipment, when not transmitting, has been tested and found to comply
with the limits for a Class A digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and, used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference
at his own expense.
The transmitting equipment in this product has been tested and found to
comply with the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment
generates uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
FCC Wireless Notice
This product emits radio frequency energy, but the radiated power is far below
the FCC radio frequency exposure limits. Never the less the device should be
used in a manner (assembled or disassembled) that the potential for human
contact with the antenna during operation is minimized.
To meet FCC’s RF exposure rules and regulations:
1. Do not co-locate or operate this product in conjunction with another
antenna or transmitter.
2. Typical distance from the body of the user should be at least 20cm.
Output Power into Antenna & RF Exposure
Calculations for this device are based on highest power measurement and the
highest gain of the antenna. Limit for MPE (from FCC part 1.1310 table 1) is
1.0 mW/cm2for 2400MHz.

Page iv 100-13732 - Rev B
The highest Pout was taken from the original certification report under FCC ID:
VPYLBTN
Highest Pout is 264.24mW, highest antenna gain (in linear scale) is 0.87, and
R is 20cm.
Pd = (264.24*0.87) / (4*π*202) = 0.045 mW/cm2, which is 0.955 mW/cm2below
to the limit.
Canadian Department of Communications Radio
Interference Statement
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
Under Industry Canada regulations, this radio transmitter may only operate
using an antenna of a type and maximum (or lesser) gain approved for the
transmitter by Industry Canada.
To reduce potential radio interference to other users, the antenna type and its
gain should be so chosen that the equivalent isotropically radiated power
(e.i.r.p.) is not more than that necessary for successful communication.
The maximum power output plus maximum antenna gain of the EUT is:
4.5W/m2
Limit is 10W/m2
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux
appareils radio exempts de licence. L'exploitation est autorisée aux deux
conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2)
l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d'en compromettre le fonctionnement.
Conformément à la réglementation d'Industrie Canada, le présent émetteur
radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou
inférieur) approuvé pour l'émetteur par Industrie Canada.
Dans le but de réduire les risques de brouillage radioélectrique à l'intention
des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que
la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité
nécessaire à l'établissement d'une communication satisfaisante.
La puissance de sortie maximale plus gain d'antenne maximal du EUT est :
4.5W/m
2
Limite est 10W/m
2

100-13732 - Rev B Page v
Disclaimer
NOTICE TO ALL PERSONS RECEIVING THIS DOCUMENT:
The information in this document is subject to change without notice. No part
of this document may be reproduced, stored or transmitted in any form or by
any means, electronic or mechanical, for any purpose, without the express
written permission of TransAct Technologies, Inc. ("TransAct"). This
document is the property of and contains information that is both confidential
and proprietary to TransAct. Recipient shall not disclose any portion of this
document to any third party.
TRANSACT DOES NOT ASSUME ANY LIABILITY FOR DAMAGES
INCURRED, DIRECTLY OR INDIRECTLY, FROM ANY ERRORS,
OMISSIONS OR DISCREPANCIES IN THE INFORMATION CONTAINED IN
THIS DOCUMENT.
TransAct cannot guarantee that changes in software and equipment made by
other manufacturers, and referred to in this publication, do not affect the
applicability of information in this publication.
Copyright
© 2014 TransAct Technologies, Inc. All rights reserved. Printed in USA
Revision Level A, August 2014
Trademarks
Some of the product names mentioned herein are used for identification
purposes only and may be trademarks and/or registered trademarks of their
respective companies.
TransAct, Ithaca, and Printrex are registered trademarks of TransAct
Technologies, Inc.
Microsoft and Windows are registered trademarks of Microsoft Corporation in
the United States and/or other countries.
Adobe and the Adobe logo are trademarks of Adobe Systems, Inc.

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100-13732 - Rev B Page vii
Table of Contents
Change History ................................................................................................i
Federal Communications Commission Radio Frequency Interference
Statement ...................................................................................................... iii
FCC Wireless Notice...................................................................................... iii
Output Power into Antenna & RF Exposure............................................... iii
Canadian Department of Communications Radio Interference Statement ...... iv
Disclaimer .......................................................................................................v
Copyright ........................................................................................................v
Trademarks..................................................................................................... v
Table of Contents.......................................................................................... vii
Introducing your Ithaca®9800 Printer .......... 1
About your Ithaca®9800 Printer ......................................................................3
Who Should Read This Guide? .......................................................................4
What Is Included in This Guide?......................................................................4
Technical and Sales Support...........................................................................5
On-line Technical Support ..........................................................................5
Telephone Technical Support.....................................................................5
Warranty Information ..................................................................................5
Return Materials Authorization and Return Policies ....................................6
Shipping Printers ........................................................................................6
Sales Support.............................................................................................6
Contact Information ....................................................................................7
Safety Precautions ..................................... 9
Important Safety Precautions ........................................................................11
General Precautions.................................................................................11
Power Supply and Power Cord.................................................................11
Handling the Printer and Accessories .......................................................12
Ithaca®9800 Specifications and Requirements
..............................................................15
Ithaca®9800 Specifications and Requirements .............................................17
Standard Features ........................................................................................17
Optional Features .........................................................................................18
Physical Printer Specifications ......................................................................19
Printing Characteristics.............................................................................19
Environmental Conditions.........................................................................20
Electrical Specifications ................................................................................20
Reliability ......................................................................................................20
Media Specifications .....................................................................................20
USB Interface................................................................................................21
Regulatory Compliance.................................................................................21
Installation and Setup ...............................23
Unpack the Printer ........................................................................................25
Set Up the Printer..........................................................................................25
Printer Features ............................................................................................27
Loading Label Rolls.......................................................................................28
Disassembly.............................................35

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Disassembly of Major Components...............................................................37
Parts List .................................................41
Main Printer Assembly 97-12575 ..................................................................43
Printer Mechanism 97-11000 ........................................................................45
Printer Assembly –Lower 97-12450...............................................................47
Base Plate Assembly 97-12471 ....................................................................49
Side Frame Assembly –Left 97-12475 ..........................................................51
Side Frame Assembly –Right 97-12479 ........................................................52
PCB Enclosure Touchscreen Assembly 97-12540 ........................................53
Display/Touchscreen Assembly 97-12536 ....................................................54
Paper Bucket Assembly 97-11180 ................................................................55
Alternate Paper Bucket Assembly 97-13505 .................................................56
Appendix A: Ordering Supplies ...................57
Index .......................................................59

100-13732 - Rev B Page 1
Chapter 1
Introducing your Ithaca®9800 Printer

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About Your Ithaca®9800 Printer
100-13732 - Rev B Page 3
About your Ithaca®9800 Printer
The Ithaca®9800 printer by TransAct®represents the very latest technology in
on-demand thermal label printing for food safety and nutrition labeling,
specifically designed for the needs of the food service industry. It builds upon
the experience of the Ithaca®line of printers with a host of features specifically
designed to improve the performance of food service labeling, including:
Large, easy to read 9.7-inch touch screen
Internet-capable via Ethernet or Wi-Fi
Connects to back-office systems
Integrates with current restaurant management solutions
Allows tracking of food, waste & inventory to save money
Features video and audio capabilities
Prints “Use By” and “Expiration” labels
Optional integration of 3rd-party food safety peripheral applications
These features and more let you quickly and easily integrate the Ithaca®9800
with your food service applications, while giving you the quality, durability and
uptime you have come to expect from Ithaca®by TransAct®printers.

About Your Ithaca®9800 Printer
Page 4 100-13732 - Rev B
Who Should Read This Guide?
This document provides information useful for end users who will maintain the
Ithaca®9800 printer in their operations.
What Is Included in This Guide?
This Maintenance Manual includes information on the maintenance of the
Ithaca®9800 printer. It provides the following information to support your
maintenance efforts:
Warranty and technical support information
Specifications and functionality description
Disassembly procedures and parts lists
We want you to have a trouble-free implementation with your TransAct®
printer. For any issues not covered in this guide, quality technical support is
available on-line at www.transact-tech.com, or by telephone or fax –consult
the following pages for more details about our support services.

About Your Ithaca®9800 Printer
100-13732 - Rev B Page 5
Technical and Sales Support
Your printer is backed by the resources of TransAct Technologies, a global
technology firm with dedicated technical support and sales assistance. Here is
how we can help you:
On-line Technical Support
Our web site at www.transact-tech.com is your on-line portal to obtaining
technical assistance with your Ithaca®printer. Click on the Support link to find
support information for your Ithaca®9800 printer, including online access to
drivers and documentation, or contact us via e-mail at support@transact-
tech.com.
Telephone Technical Support
Live telephone support is available by contacting TransAct or one of its
regional affiliates via the contact information listed in this section. To help us
serve you faster, please have the following information ready when you call:
The Model Number and Serial Number of the printer.
A list of any other peripheral devices attached to the same port as the
printer.
What application software, operating system, and network (if any) you are
using.
What happened and what you were doing when the problem occurred.
How you tried to solve the problem.
Warranty Information
Ithaca®9800 Printers come with a standard warranty that commences upon
shipment from factory, and covers parts and labor. An optional warranty,
covering both parts and labor, may be purchased separately.

About Your Ithaca®9800 Printer
Page 6 100-13732 - Rev B
Return Materials Authorization and Return Policies
If a support technician determines that the printer should be serviced at a
TransAct facility, and you want to return the printer for repair, we will issue you
the Returned Materials Authorization (RMA) number that is required before
returning the printer. Please prepare the printer being returned for repair as
follows:
Pack the printer to be returned in the original packing material.
Do not return any accessories unless asked to do so by a support
technician.
Write the RMA number clearly on the outside of the box.
Shipping Printers
Be sure to save the packing materials in the event that you need to send the
printer in for servicing. TransAct is not responsible for damaged return items
that are not packaged in original shipping material.
Sales Support
To order supplies, receive information about other Ithaca products, or obtain
information about your warranty, contact our Sales Department at the contact
telephone or fax numbers listed below or visit our web site at www.transact-
tech.com.

About Your Ithaca®9800 Printer
100-13732 - Rev B Page 7
Contact Information
USA
TransAct Inc.
20 Bomax Road
Ithaca, NY 14850, USA
Telephone [phone]
Fax [phone]
Web Site: www.transact-tech.com
European Service Operations
7 Wood View
Broomhouse Lane Industrial Estate
Edlington, Doncaster DN12 1EQ UK
Telephone [phone]
Fax [phone]
Asia
TransAct Macau Office
Level 20, AIA Tower
Nos 241A-301, Avenida Comercial de Macau
Macau
Rash Suliman
Telephone +(853) 6269 6966
E-mail rsuli[email protected]

About Your Ithaca®9800 Printer
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100-13732 - Rev B Page 9
Chapter 2
Safety Precautions

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