TransAct EPIC 950 User manual

Transact Epic 950 –Trouble Shooting Guide
Printer Status LED's
The printer has been outfitted with a LED panel system that provides the condition of the printer by using solid or
blinking status LEDs to communicate status information. The following table lists the different LED states for specific
printer conditions.
Bezel Status Lamp
The printer’s bezel also displays certain printer status information. See the table below.
Condition
Ready LED
Paper LED
Open LED
Fault LED
Unit Ready
On
Off
Off
Off
Cover Open
On
Off
On
Off
Chassis Open
On
Off
Blink
Off
Ticket Out
On
On
Off
Off
Ticket Low
On
Blink
Off
Off
Head Temp Error
Blink
Off
Off
Blink
Paper Jam
On
Off
Off
Blink
Ram Error
2-Blink
Off
Off
On
Boot Load Mode
Blink
Off
Off
On
Config Mode
Blink
Off
Off
Off
Bezel Status Lamp
The printer’s bezel also displays certain printer status information. See the table below.

Printer Sensors
Ticket Low Sensor
Optically senses when 5-10 tickets remain in ticket supply bucket
Reports ticket low to game in status byte
Verify with Game Manufacturer how status byte is managed
Top of Form Sensor/Ticket Out Sensor
Senses and aligns to black dot on right edge of ticket
Audible Alarm
The Audible Alarm will activate upon printer reset. Other alarms are under control of the game
Chassis Open Sensor
Located on Main Controller Board
Determines if printer Inner Chassis is racked out or “open”
Ticket Burst Sensor
The Ticket Burst Sensor is used to verify that the ticket perforations have been separated during the burst
operation
Cover Open Switch
The Cover Open Switch, when activated, returns a cover open status to the host and inhibits the ticket
printing operation until the Ticket Cover is closed

DIP Switch Settings

Game Interface Options
Serial (RS-232)
Communication board #95-04998L (14-pin connector)
Powered through the game
Netplex
Communication board #95-05001L (10-pin connector)
Powered through 8-pin pigtail connector
USB
Communication board #95-05007L (4-pin connector)
Powered through the game
IGT USB/Netplex
Communication board #95-05472L (4-pin USB connector and 6-pin Netplex connection)
Powered through a 4-pin Molex connector
The Inner Chassis is compatible with all firmware versions.

Printer Firmware Versions
Firmware Naming Convention:
Each firmware file is named with a prefix and number that signify specific information about the firmware in the file.
The Family Mask is indicative of backwards compatible firmware.
Obtaining Printer Firmware:
Firmware files <*.cbt> are available for download from the TransAct Gaming FTP site (see page #2). After logging
in, browse to the Epic 950/Firmware folder, select the interface type and firmware version to download.
TransAct Firmware Disclaimer:
The firmware within all gaming ticket printers are subject to regulatory approval. It is the casino’s responsibility to
ensure that only approved firmware for the specific game platform is installed to avoid potential fines imposed by the
regulatory body. Please contact the game manufacture and/or regulatory agency to confirm the approval status prior
to using any new printer firmware version/s in your games.

Download and Test Hardware
Required download hardware:
To download printer firmware into an Epic 950 printer requires some additional hardware available for purchase from
TransAct or our distributors. 100-06693L “Single-download Kit” includes the items below whereas 100-06935L
includes an Outer Chassis with a Serial interface needed to dock and power the printer.
Making the connections:
Attach the hardware included in the Single Download Kit as shown above. Note: Power can be supplied to the printer
from; a slot machine, from the 4-pin power connector into a USB I/F PCB, or via the Communication/Power Adaptor
when attached to an Outer Chassis with a 14-pin Serial interface connector.
Flashing Printer Firmware
Enter printer Boot Load mode:

1. Un-rack and open the printer’s top cover as shown above
2. Hold the FEED button while applying power to the printer
3. Verify status LED panel - READY > Flashing & FAULT > ON
Note: The printer will reset and print a test ticket when download completes if you rack-in, close top cover
with tickets loaded.
Utility one-time setup:
1. Select the assigned COMM Port number from the pull down
2. Right click on the utility’s title bar and checkmark XON/XOFF
3. Slide the “Serial Performance” slider to 115,200 bps
Flashing printer firmware:
1. Click “Get Printer Info” button. The boxes below the button should populate. Also verifies bidirectional
communications
2. Click “Select file to Download” button and choose a firmware
3. Click “Download Now” button to begin downloading
4. Wait until 100% Flash Update DONE is displayed Caution: watch the LEDS on the printer ... when
the firmware download operation is completed only the READY LED will be flashing a short blink once
every second.
5. Close the cover and chassis and power cycle the printer

Racking/Unracking the Inner Chassis
To remove the Inner Chassis
Pull on the Ticket Cover to release the rear detents, pulling the Inner Chassis towards you until its latches
catch the forward detent slots.
Push the Inner Chassis back in slightly, pull on the Release Lever and pull forward on the Inner Chassis to
undock it from the Outer Chassis.
To return the Inner Chassis: (see warning before racking)
Align the base of the Inner Chassis with the outer walls of the Outer Chassis, seating it within side walls A
and B as shown. Make certain it’s straight so the inner chassis doesn’t damage the flex cable.
While pulling outwards on the Release Lever, slide the Inner Chassis towards the rear of the Outer Chassis.
Push the Inner Chassis all the way to the back until it stops. When fully seated, the front metal plate of the
inner chassis and the front left edge of the outer chassis are flush.
WARNING: Interconnect PC Board Assembly must be latched in position shown.
Push the Inner Chassis back in slightly, pull on the Release Lever and pull forward on the Inner Chassis to
undock it from the Outer Chassis.
Check by trying to move the board by hand prior to racking.
MAKE SURE IT IS LATCHED

Loading Tickets into Feeding Mechanism
When loading new ticket stacks, be sure that there is power to the printer. The first ticket of the stack must be
inserted into the printer by hand. The Epic 950 printers’ ticket tray is integrated with a guide to direct the ticket into
the printer mechanism. Once the leading ticket enters the Top of Form sensor, the ticket will be automatically fed
into the Printer Mechanism.
Ticket Loading and Ticket Feed Mechanism
Loading tickets into the ticket supply box: (Refer to the label on printer)
Load tickets into the ticket supply tray, making sure that the Black Dot is positioned as shown above.
Orient the tickets so that the Black Dot is towards the leading edge of the ticket.
Feeding tickets into the Printer Mechanism: (Refer to the label on printer)
Check to ensure that the tickets have been placed in the ticket tray with the proper black dot orientation.
Insert the leading ticket into the Printer Mechanism’s insertion guide area. The ticket should be fed about a
½" into the mechanism; at this time, the machine automatically completes the feeding process.
If printer has been slid out from rack, make sure that the printer is closed.
The printer is ready to receive information.