TRENDnet TEW-WLC100 User manual

TRENDnet User’s Guide
Cover Page

© Copyright 2017 TRENDnet. All Rights Reserved.
TRENDnet User’s Guide
Table of Contents
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Contents
Product Overview ...........................................................................1
Package Contents .......................................................................................................... 1
Features......................................................................................................................... 1
Product Hardware Features........................................................................................... 2
Product Application ....................................................................................................... 3
Basic Installation & Setup................................................................4
Access Point Compatibility ............................................................................................ 4
A. Initial Controller Setup .............................................................................................. 4
B. Connect your wireless access points ......................................................................... 6
C. Initial Wireless Setup ................................................................................................. 7
Mounting Installation......................................................................9
Desktop Hardware Installation ............................................................................ 9
Rack Mount Hardware Installation ...................................................................... 9
Controller Management ................................................................10
Access your wireless controller management page .................................................... 10
Change your controller administrative login password............................................... 10
Change your controller LAN IP address ....................................................................... 11
Upgrade your controller firmware .............................................................................. 12
View your controller system log .................................................................................. 14
Backup and restore your controller configuration settings......................................... 14
Reboot your controller ................................................................................................ 16
Set idle timeout for users logged into controller management .................................. 16
Reset your controller to factory defaults .................................................................... 17
Controller default settings........................................................................................... 17
Create additional users to access controller management ......................................... 18
Set your controller time zone...................................................................................... 18
Access point management and configuration ................................19
Access Point Compatibility .......................................................................................... 19
Manage and configure access points .......................................................................... 19
Discover and add access points ......................................................................... 19
Configuring controller managed access points.................................................. 20
Manually add an access point ........................................................................... 24
Remove access points from the controller........................................................ 24
Simultaneously upgrade firmware for multiple access points .......................... 25
Upgrade access point firmware using the online upgrade................................ 25
Moving APs to a new controller ........................................................................ 27
Wireless groups and profiles ....................................................................................... 28
Creating a wireless profile ................................................................................. 28
Creating a new wireless group .......................................................................... 31
Assigning access points to a wireless group ...................................................... 31
Captive Portal .............................................................................................................. 33
A. To Internal Portal URL ................................................................................... 33
B. To Advertisement URL................................................................................... 36
C. Captive Portal with RADIUS (CoovaChilli) ...................................................... 37
WAP Maps™ ................................................................................................................ 38
Upload floor plans ............................................................................................. 38
Monitoring access points and clients .......................................................................... 40
Viewing the controller dashboard ..................................................................... 40
View client connections..................................................................................... 41
Technical Specifications ................................................................42
Troubleshooting ...........................................................................44
Appendix ......................................................................................47

© Copyright 2017 TRENDnet. All Rights Reserved.
TRENDnet User’s Guide
TEW-WLC100
1
Product Overview
TEW-WLC100
Package Contents
The package includes:
TEW-WLC100 wireless LAN controller
Quick Installation Guide
CD-ROM (User’s Guide)
Power adapter (12V DC, 1A)
Rack mount kit
If any package contents are missing or damaged, please contact the retail store, online
retailer, or reseller/distributor from which the product was purchased.
Features
TRENDnet's Wireless LAN Controller, model TEW-WLC100, is designed to simplify
management and setup processes for your access points. This new controller features
seamless WiFi roaming, helping your devices stay connected when transitioning from one
access point to another within the network. Fast BSS Transition, or fast roaming (802.11r)
along with Opportunistic Key Caching (OKC) ensures optimal roaming conditions for your
mobile WiFi clients. Simultaneously manage up to 128 access points, perform batch
firmware upgrades, and monitor network connection status.
Centralized AP Management
Easily manage up to 128 access points (AP) across your wireless network
Intelligent Radio Resource Management
802.11k provides a more efficient WiFi roaming environment by intelligently managing
neighboring APs and passing mobile clients off to the next best access point.
Seamless WiFi Roaming
802.11r and Opportunistic Key Caching (OKC) preauthenticates those WiFi clients with
neighboring APs making for a fast and seamless transition.
Captive Portal
Create a customized web portal for users to authenticate using unique user names and
passwords.
Access Point Monitoring
Monitor each access point and connection status of network devices
WAP Maps™
Upload floor plans to create WAP Maps™ for a visual overview of each access point’s
location

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TRENDnet User’s Guide
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Batch Firmware Upgrades
Simultaneously upgrade firmware on multiple access points
Rack Mount Design
Sturdy metal housing with rack mount hardware included
Disclaimer
*For wireless controller compatibility, access points must have the corresponding
firmware versions listed below.
TEW-755AP (Firmware Version: 1.04 or above)
TEW-821DAP (Firmware Version: 1.06 or above)
TEW-825DAP (Firmware Version: 1.02 or above)
Product Hardware Features
Front View
Rear View

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Reset Button –Press and hold this button for 15 seconds and release to
reset the controller to factory defaults. The ports LEDs will turn off to
indicate that the reset was initiated.
Gigabit Ports (1-5) –Connect to your LAN network and connect
additional network devices.
Power Port –Connect the included power adapter to your controller
power port and then to an available power outlet.
Note: Use only the adapter that came with your controller.
On/Off Power Switch –Push the controller On/Off push button to turn
your controller “On” (Inner position) or “Off” (Outer position).
USB Port –Backup/restore configuration and upgrade firmware using a
USB storage device.
*Note: Available in controller firmware 2.02 and above. Support for
FAT32/NTFS only.
Security Slot –Can be used to with third party lock to physically secure
your controller to a specific location.
LED Indicators
POWER/SYSTEM LED
On
:
When the System LED is on, the device is receiving power.
Off
:
When the System turns off, the power adapter is not
connected or the device is not receiving power.
LAN LED
On (Green)
:
Indicates that a network device (router, switch, access
point, computer, etc.) has been physically connected to
one of the five Gigabit ports (1-5).
Off
:
Indicates no physical Ethernet connection or no network
devices physically connected to any of the Gigabit ports
(1-5).
Product Application
The wireless LAN controller can be used to manage and control up to 128 TRENDnet
indoor access points (compatible with TEW-755AP/TEW-821DAP/TEW-825DAP) for
centralized management in a small business wireless LAN. Features such as seamless
wireless roaming, captive portal guest authentication, VLAN to SSID mapping, and batch
firmware upgrade will simply your deployment and monitoring of a wireless LAN in your
small business.

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TRENDnet User’s Guide
TEW-WLC100
4
Basic Installation & Setup
Access Point Compatibility
Before you proceed, please ensure you are using one of the access point models in the
list and the firmware version of your access point has been upgraded accordingly to the
versions indicated in the list below. You can download the access point firmware from
http://www.trendnet.com/support which include instructions on how to upgrade the
firmware.
Before any access points are added to the wireless controller, make sure to reset the
access points to factory default after completing the firmware upgrade. Access points
must be in the factory default state when adding the access points to the controller.
All access point configuration settings must be completed through the controller
management interface.
Access Point Model
Description
Controller Compatible
Firmware Version
TEW-755AP
N300 PoE Access Point
1.04 or above
TEW-821DAP
AC1200 Dual Band PoE Access Point
1.06 or above
TEW-825DAP
AC1750 Dual Band PoE Access Point
1.02 or above
Important Note: Make sure your existing network is using a DHCP server to distribute IP
addresses to the access points. By default, TRENDnet access points listed below will
obtain an IP address automatically through DHCP or otherwise default back to
192.168.10.100 / 255.255.255.0 if a DHCP server is not available on your network. Each
access point must be assigned a unique IP address on the same network. The wireless
controller and access points must be connected to the same IP subnet on your network.
(e.g. 192.168.10.x / 255.255.255.0)
A. Initial Controller Setup
Note: Before connecting the wireless controller to the network and connecting other
devices such as PoE injectors or access points, follow the steps to set up your controller IP
address settings and administrator password first.
3. Assign a static IP address to your computer’s network adapter in the subnet of
192.168.10.x (e.g. 192.168.10.25) and a subnet mask of 255.255.255.0.
Note: For more information on assigning a static IP address to your computer’s network
adapter, please refer to the Troubleshooting section.
4. Open your web browser, and type in the default IP address of the controller in the
address bar, and then press Enter. The default IP address is 192.168.10.200.

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TRENDnet User’s Guide
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5. Enter the User Name and Password, and then click Login. By default:
User Name: admin
Password: admin
Note: User name and password are case sensitive.
6. To change the controller administrator password, click Account Settings and click
Edit.
7. In the New Password and Confirm Password fields, enter the new administrator
password and click OK to save the new password settings. You will be prompted
immediately afterwards to login to the controller management page with the password.
8. Click Management and click on LAN.

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9. Configure the controller IP address settings to match the requirements of your
network and click Apply.
10. Using an Ethernet cable, connect one of the five Gigabit Ethernet ports located on
the back of the wireless controller to your network (e.g. router, switch, etc.)
11. After you have configured the wireless controller administrator password and IP
address settings accordingly, reconfigure your computer’s network adapter back to the
original settings to obtain IP address settings automatically using DHCP.
Note: For more information on configuring your computer’s network adapter to obtain IP
address settings automatically, please refer to the Troubleshooting section.
B. Connect your wireless access points
Important Note: Please make sure your access points have met the requirements in the
Access Point Compatibility section.
1. Using an Ethernet cable, connect each wireless access point to the wireless controller
or your network.
Note: If powering the access points using their power adapters, you can connect the
access points directly to your network or the wireless controller. If powering the access
point using power over Ethernet (PoE), you can connect your access points to your
network or to the wireless controller using a separate PoE injector (not included) or
PoE/PoE+ switch (not included).

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TRENDnet User’s Guide
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C. Initial Wireless Setup
1. Using your computer and web browser, access the wireless controller management
page using the newly assigned IP address settings (configured in Section A) and login.
Note: If the IP address settings were not changed in Section A, the IP address settings for
the controller are 192.168.10.200 / 255.255.255.0.
2. Click Monitor and click Devices.
3. The access points will be discovered automatically and appear in the Device List.
Note: If the access points do not appear, make sure the access points are powered by
checking the physical LEDs and physical cable connections and refresh the page.
4. After the access points are discovered and appear in the Device List, under the Action
column, click on each access point to add them to the wireless controller.
5. Once the access points have been added to the wireless controller, the Status will
change from NEW to RUN.
6. Click Configuration and click Wireless Groups/Profiles.

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TRENDnet User’s Guide
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7. In the list below, click Create to create a new wireless profile.
8. In the Edit Wireless Group window, enter the wireless network name/SSID for the
wireless network. (e.g. TRENDnet-WiFi)
Note: The SSID is the wireless network name used to broadcast and be discovered by
your wireless client devices to connect to your wireless network.
9. For Roaming options, select 802.11k and OKC wireless roaming protocols to ensure
fast transition wireless connectivity for client devices when roaming between multiple
access points.
10. For Authentication method, select WPA/WPA2-PSK. For the Security Mode, select
WPA2-Personal. For the WPA Cipher, select AES and enter the Pre-Shared Key required
to connect to your wireless network. Click OK.
Note: The pre-shared key is the key/password (8-63 alphanumeric characters) client
devices will be required to enter in order to connect to your wireless network.
Note: It may take up to 1 minute for configuration settings to be applied to the access
points.
11. The initial wireless settings are complete.
Note: The access points must be connected to the same IP subnet as your wireless
controller. (e.g. 192.168.10.x / 255.255.255.0)