Tripp Lite U344-001-DP-4K User manual

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1111 W. 35th Street, Chicago, IL 60609 USA • www.tripplite.com/support
Owner’s Manual
USB 3.0 to 4K DisplayPort Adapter
Model #: U344-001-DP-4K
USB 3.0 to 4K HDMI Adapter
Model #: U344-001-HD-4K
Copyright © 2015 Tripp Lite. All trademarks are the property of their respective owners.
Table of Contents
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1. Introduction 2
1.1 Features 2
1.2 Package Contents 2
1.3 System Requirements 3
2. Installation 4
3. Using the Adapter 5
3.1 Display Properties 5
3.2 Extending Video to the 7
Add-On Display
3.3 Mirroring Video on the 8
Add-On Display
3.4 Making the Add-On 8
Display the Primary Display
4. Troubleshooting 9
5. Specifications 11
6. Warranty And Product 12
Registration
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1. Introduction
1.1 Features
• Adds an additional monitor, LCD or projector through a single USB port
• Adds 4K Ultra High Definition (UHD) support via a USB 3.0 port, even if a
computer’s graphics card does not support it
• USB 3.0 is 10 times faster than USB 2.0, with transfer rates up to 5 Gbps
• Backward compatible with USB 2.0
• Simultaneously connect up to 6 display adapters
• Automatically resumes from hibernation and suspend modes
• Supports 4K x 2K Ultra High Definition (UHD) video resolutions up to
3840 x 2160 @ 30Hz
• Set additional monitors to extend the primary display, duplicate the primary
display, or set an additional monitor as the primary display
1.2 Package Contents
Before installation, please check the items in the package. The package should
contain the following items:
• U344-001-DP-4K or U344-001-HD-4K
• Driver CD
• Owner's Manual
Optional Accessories:
• P568-Series High-Speed HDMI Cables
• P580-Series DIsplayPort Cables
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1. Introduction
1.3 System Requirements
• Windows® Vista (32- and 64-bit)*, 7 (32- and 64-bit), 8 (32- and 64-bit) and
10 (32- and 64-bit)
*4K displays not supported on Windows Vista
• Compatible with Mac OS®X 10.8.5 and later (32- and 64-bit)
Notes:
• Mac OS X 10.8.5 and earlier does not support audio over USB 3.0
• Mac OS X 10.7.X and earlier does not support USB 3.0
• USB 2.0 or 3.0 port; USB 3.0 port required for USB 3.0 speeds and 4K video
resolution
• DisplayPort or HDMI monitor
Minimum computer requirements:
• Processor: 1.2 GHz or faster with support for SSE2
• RAM: 2 GB for 1 DisplayLink display; 4 GB or more is recommended for 2 or
more DisplayLink displays
• Graphics card (for PCs running Windows OS): Microsoft DirectX 10 or later
graphics device with WDDM driver
• USB: At least one USB 2.0 or USB 3.0 port
• 30 MB of free disk space
• Computer screen for use with the DisplayLink device (if one is not integrated)
• Network access for software downloads or access to a CD-ROM drive
Minimum computer requirements when supporting 4K playback:
• Processor: Intel Core i5 2 GHz or faster
• RAM: 4 GB for one 4K display; 8 GB or more is recommended for two 4K displays
• Graphics card: Intel HD 4000 or later
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Note: Install the driver on your computer before connecting the display adapter(s).
1. Insert the driver CD into your computer’s CD-ROM drive. If your computer does not
have a CD-ROM drive, you can download the driver from www.tripplite.com/support.
The setup program should run automatically. If the setup program fails to start on its
own, open the CD and double-click on the appropriate driver file.
Notes:
• If you encounter a User Account Control popup, choose to allow the
installation to proceed. This may require an administrator’s password. If you
encounter a driver signature dialog box, choose to continue the installation.
• If a message stating “Display Link software for USB display adapter is
already up to date,” then the necessary software for this unit is already
installed, and you can proceed to step 5.
2. Follow the prompts that appear to complete the process.
3. When this process is complete, you will need to restart your computer to finish the
installation.
4. After restarting your computer, connect the included USB cable from an available
USB 2.0 or 3.0 port to the display adapter.
5. Connect your display adapter to a monitor using an HDMI or DisplayPort cable,
depending on your adapter/monitor connection type.
6. Once connected, the computer will recognize the display adapter, and complete the
installation. The video should now be displayed on the add-on monitor. Note: It may
take a few moments before the screen appears on the add-on monitor. Also, it
is normal for the screen to flicker on and off a few times when first connected.
If the add-on monitor remains blank, you may need to restart your computer
one more time.
Using Multiple Display Adapters
When using multiple display adapters, it is only necessary to install the driver software
once. After connecting the first display adapter to the computer, simply move on to
connecting the next display adapter.
Note: When using Windows Vista XDDM mode, only one display adapter will be
able to be configured to use Extended mode, and the remaining display adapters
will be forced to use Mirror mode. Windows Vista XDDM mode is a video card
driver mode that provides a Windows XP interface on a Vista computer.
2. Installation
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3. Using the Adapter
3.1 Display Properties
Once installed, the computer video can be Extended from the primary display to the add-
on display, Mirrored to display the same thing on both, or changed to use the add-on
display as the primary display. This can be done by opening the Display Settings page on
your computer (see below) and changing the settings.
To access the display settings, right-click on your computer’s desktop and select the
Properties or Personalize option, depending on your Windows operating system. From there
you will need to access the Settings or Display option to get to the Display Settings page. A
quick way to access this page is to use the display adapter icon in the lower-right corner of
your computer screen. Right-click on this icon and select the DisplayLink Manager or Video
Setup option to automatically pull up your computer’s Display Settings page.
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3. Using the Adapter
Below are additional settings that are available via the display adapter right-click menu.
Note: The settings available in this right-click menu may vary depending on your
operating system.
Option Description
DisplayLink Manager Opens your computer’s display settings screen.
Check for Updates Connects to the internet and checks for newer versions of the DisplayLink
software and downloads them if available.
USB 3.0 Adapter Depending on the connected adapter, this will display as either USB 3.0 to
HDMI or DisplayPort Adapter, and provides a list of settings when selected.
When multiple adapters are connected, a separate menu option will be
available for each one.
• Screen Resolution – Click this option to bring up a list of available
screen resolutions for the add-on monitor. Select the desired resolution
from this list.
• Screen Rotation – This setting allows you to rotate the screen
according to your desired orientation.
• Extend To – This setting allows you to select which direction to extend
the add-on monitor to; Right, Left, Up, Down.
• Set as Main Monitor – This setting allows you to make the add-on
monitor the primary display.
• Notebook Monitor Off – This setting appears on laptop computers
only, and allows you to turn off the laptop monitor, leaving only the add-
on monitor displayed.
• Mirror – This setting allows you to mirror the video of the primary display to
your add-on monitor, so that the same thing is displayed on both screens.
• Off – This settings turns off the add-on monitor.
• Optimize for Video – When playing video content on an add-on
monitor, this setting can help to improve playback performance. Note:
Text may appear less clear when this is enabled.
• Fit to TV – When using your display adapter to connect a TV to your
computer, the desktop may not always completely appear on the
screen. This setting can be used to adjust the picture to display properly.
Audio Setup Opens your computers sound settings screen. Note: This function only
works in specific models.
Video Setup Opens your computer’s display settings screen.
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In addition to the display adapter right-click menu, Windows Vista and 7 users can press
the [Windows Key] and the [P] key at the same time to pull up the menu below, which
allows you to quickly switch the display settings.
Note: Only Mirror mode is supported under Windows Vista Display Driver
Model (WDDM) mode. In addition, the Aero Experience (Flip 3D effect) will be
disabled under Windows Vista Display Driver Model (WDDM) mode as long as
the display adapter is connected.
3.2 Extending Video to the Add-On Display
To extend the video of the primary monitor to the add-on monitor, follow the steps below:
1. Open your computer’s Display Settings page.
2. Select the monitor icon that represents the add-on display you wish to change, or
choose the add-on display from the drop-down menu. The primary display is always
icon 1.
3. Once you’ve selected the monitor icon for the add-on display, check the checkbox to
extend video onto the monitor, or select the extension option from the drop-down list.
4. Drag the monitor icons in the Display Settings page so that they are positioned to
replicate the location of the actual displays. For example, if display 1 is directly to
the left of display 2, the monitor icons should be positioned that way. This affects
which side of the screen the mouse is allowed to move to the next display from, and
is therefore essential to ensure smooth mouse movement between displays.
5. Click the Apply button to activate the changes. The computer video will now be
extended from the primary display to the add-on display.
3. Using the Adapter
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3.3 Mirroring Video on the Add-On Display
To display the same thing on both the primary and add-on display, follow the steps below:
1. Open your computer’s Display Settings page.
2. Select the monitor icon that represents the add-on display you wish to change, or
choose the add-on display from the drop-down menu. The primary display is always
icon 1.
3. Un-check the box next to Extend the desktop onto this monitor, or select the option
from the drop-down menu to duplicate the display, and then click the apply button.
Note: In Mirror mode, the add-on display settings are limited by those of the
primary display. If the primary display only supports a resolution of 1280 x
1024, the add-on monitor will be limited to a resolution of 1280 x 1024 or less.
3.4 Making the Add-On Display the Primary Display
To make the add-on display the primary display for the computer, follow the steps below:
1. Open your computer’s Display Settings page
2. Select the monitor icon that represents the add-on display you wish to change, or choose
the add-on display from the drop-down menu. The primary display is always icon 1.
3. Check the box next to This is my main monitor and click the Apply button to make the
add-on display the primary display for the computer.
Notes:
• Some computers require you to first un-select the original primary display before
setting a new primary display.
• Once set as the primary display, the add-on display will continue to be the
primary display as long as it is connected to the computer. Once disconnected,
the primary display will default back to the monitor connected to the computer
via standard cable.
3. Using the Adapter
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Q: Why is the display on the add-on monitor blank?
A: If the monitor power LED is green, wait a moment for the monitor to display the
video, as it may take some time for the video to be displayed on the add-on monitor.
If after a few minutes the video does not display, restart your computer. Also, make
sure the computer is not in standby or hibernation mode, which will cause the add-
on monitor to be blank.
If the monitor power LED is red, check if the connection is properly made. If the
connection is fine and the problem still exists, uninstall the driver, unplug the
adapter and reinstall the driver.
Q: Why is the add-on monitor flickering?
A: This is usually caused by a low refresh rate. When in “Mirror Mode,” increase
the refresh rate of the main monitor. This will in turn increase the refresh rate of
the add-on monitor, which should stop the flickering. When in “Extended Mode,”
increase the refresh rate of the add-on monitor.
Q: When I play MPEG file by Windows Media Player on the extended monitor, why
does the display become abnormal when I switch it to full screen mode?
A: If your system is Windows XP SP1, upgrading to SP2 will solve this problem.
Q: Why does the video not display properly when in “Full-Screen” mode?
A: Try the following tips to improve the smoothness of the movie playback:
• Reduce the resolution of the display to 640 x 480 or 800 x 600.
• Use the adapter in extended mode.
• Terminate any other CPU intensive applications running on the computer.
• As some media players require DirectX hardware support to correctly operate, try
a different media player which requires less DirectX support.
• Drag the media player to the add-on screen and close the player. Restart the player
and it should open on the add-on monitor. Now try playing the media file again.
• Try reducing the hardware acceleration level of the primary display (NOT the add-
on monitor) to levels 1, 2 or 3 and restarting the media player. The hardware
acceleration can be found by right-clicking on your desktop and clicking
“Properties > Settings > Advanced > Troubleshoot.”
• The video playback may be unusual when the add-on monitor is mirroring
the primary display and there is another extended screen connected to the
computer. The extended screen must be disabled before the content will be
correctly cloned to the add-on monitor.
4. Troubleshooting
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4. Troubleshooting
Q: In “Extended Mode,” why does the add-on monitor have a black border
around the desktop?
A: This happens when the resolution used by the add-on monitor is higher than the
resolution used by the primary monitor. To solve this problem, configure the add-on
monitor to use the same resolution as the primary monitor.
Q: In “Extended” mode, why does the cursor disappear?
A: If you’re in extended mode but have not yet connected the add-on monitor, the
desktop will still pan to the add-on monitor. It’s possible that your cursor has moved
to the extended desktop and is no longer visible on the primary display.
When this occurs, try the following:
• Connect the add-on monitor to the display adapter. You should be able to see
the mouse cursor once the computer screen is displayed.
• Move your mouse to try and drag the cursor back onto the primary monitor.
• Unplug the display adapter from the computer to restore the cursor.
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