True & Tidy TS-20 User manual

Hand Held Steamer
TS-20
USE & CARE MANUAL
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IMPORTANT SAFETY INSTRUCTIONS
Prior to first use, inspect all parts of the steamer to make sure all parts are intact. The steamer must
not be used if it has been dropped, if there are visible signs of damage to the body or cord or if it is
leaking. If you are unsure if your steamer is intact, please contact customer service.
DANGER - any appliance is electrically live even when the switch is off.
To reduce the risk of death by electric shock always unplug this steamer from the electrical outlet
immediately after using and before cleaning.
Do not handle the appliance or plug with wet hands.
Do not immerse or let appliance to be soaked in water. Do not use while bathing or in the shower.
Do not place or store appliance where it can fall or be pulled into a tub or sink.
This appliance is not a toy and should not be used by children. Close supervision is necessary when this
appliance is used near children, or individuals with certain disabilities. Unsupervised use could result in
fire or personal injury.
Always unplug appliance from the electrical outlet before filling with water, emptying, or cleaning and
when not in use.
Never pull on the cord to disconnect from the electrical outlet; grasp plug and pull to disconnect.
To reduce the risk of electric shock, do not disassemble or attempt to repair the appliance; take it to a
qualified service person for examination and repair, or call the appropriate toll free number in this
manual. Incorrect reassembly or repair could cause a risk of fire, electric shock, or injury while
steaming.
To reduce the likelihood of circuit overload, do not operate another high wattage appliance on the
same circuit.
Use this appliance only for its intended use. Do not use attachments not specified in this manual.
If an extension cord is absolutely necessary, a cord with a 15 ampere rating should be used. A cord
rated for less amperage can result in a risk of fire or electric shock due to overheating. Care should be
taken to arrange the cord so that the cord cannot be pulled or tripped over.
Burns can occur from touching hot metal parts, hot water, or steam. Avoid rapid movement of steamer
to minimize hot water spillage. Do not hold your hand in front of steam.
Do not direct steam at people, animals, plants or clothes while they are being worn.
While steam is being emitted, this appliance may cause burns if it is used too close to the skin, scalp or
eyes, or if it is used incorrectly. To reduce the risk of contact with hot water emitting from steam vents,
test appliance before each use by holding it away from body.
While steamer is emitting steam, use caution when setting steamer on a resting surface, make sure
resting surface is stable and steamer remains upright. It is recommended that the appliance be
powered down when not in use, or in between uses.
Do not fill the water tank with hot water or cleaning agents.
Distilled water is strongly recommended to reduce or eliminate the occurrence of mineral buildup.
Do not overfill. Do not fill the water tank past the MAX indicator line as this may cause the water to
overflow or leak.
At True & Tidy, safe performance is our top priority with any consumer product.
Please use and operate product with due care and attention placed on the following operating
instructions and precautions. Please save these instructions.

Remove all plastic coverings, labels, stickers and plug covers from the steamer and cord.
Any water droplets visible inside the tank are from quality control tests.
Always review the garment manufacturer's care label instructions before steaming. Test fabrics for
colorfastness in inconspicuous areas (such as inseam).
Grip the handle and turn counter clockwise until the arrow under the nozzle points to unlocked (as
shown below). Once unlocked, remove the steamer head.
Fill water to max level on measuring cup and pour in to the water tank. Do not overfill the water tank
past the MAX indicator line in the water tank as this may cause water to overflow or leak.
Gently place the steamer head back and twist to lock in place. Arrow should point to locked. Be sure
the water tank is locked. Failure to lock the water tank or unlocking the water tank while using or
within 30 min after using the device may result in body injury.
Unlocked Locked
Attach fabric brush by gently pressing brush on to steam nozzle before turning steamer on.
Connect the power cord to compatible electrical outlet and press the power switch.
Once the power light is on, steamer will star to heat up. Allow 90 seconds for steam to come out.
Note: It is normal for droplets of water to come out on initial start up. This is the remaining water from
last use.
To refill / add water in your steamer: Make sure the steamer is cooled down completely before
refilling/ adding water in the water tank.
A - Stainless Steel Plated Nozzle
B - Water Tank Lock
C - Handle
D - Power Cord Base
E - Brush Attachment
F - Water Cup
G - Power Button
H - Water Tank
I - Max Water Level Line
PARTS AND FEATURES
INSTRUCTIONS FOR USE: ASSEMBLY & START UP
A
B
C
D
G
H
MAX
I
Technical Specs
600 watts
120 V
60 Hz

INSTRUCTIONS FOR USE: STEAMING YOUR GARMENTS
The steamer should be used only in an upright position, slowly moving the steamer up and down in a
vertical motion.
Refrain from using the steamer in or on garments in a horizontal or tilted position or left to right.
Refrain from making any quick motions while steamer is on, quick motions could result in hot water
spitting.
Hold steamer by its handle when using. Do not grasp body of unit while steaming garments or while
unit is hot.
Hang garment against a heat and steam proof surface.
Hold the fabric taut, and direct the flow of steam toward the garment to remove wrinkles, in an up and
down motion.
Fabric brush can be attached to the nozzle with slight force. Fabric brush will click in to position.
Connect the power cord to compatible electrical outlet and press the power switch.
Once the power light is on, steamer will start to heat up. Allow 90 seconds for steam to come out.
To remove the fabric brush, turn off steamer and wait for steamer to cool down completely.
CARE & CLEANING
Always empty the water tank after each use.
To clean the outside of the steamer, gently wipe down with a damp cloth.
Distilledor filtered water is recommended.
Do not fill the water tank with cleaning agents.
Always ensure the steam outlet vents are clean and free from buildup and debris.
If buildup occurs and steaming becomes intermittent, add a descaling solution of 1/2 distilled water and
1/2 distilled vinegar to the water tank and turn on the steamer until solution is used.
CARE & CLEANING
TROUBLESHOOTING GUIDE
The steamer does not heat up
The steamer does not produce steam
Water spills from the water tank
Check the main power source and electrical circuit
Make sure there is enough water in the tank.
Make sure power switch is ON
Hold the steamer in an upright position
Make sure water is not over the MAX level.
If there is visible buildup in the water tank,
decalcify as instructed
For more troubleshooting & steaming tips visit www.trueandtidy.com

LIMITED PRODUCT WARRANTY
True & Tidy warrants to the original purchaser of Brand New True & Tidy branded device or accessories
shall be free from defects in materials and workmanship under normal use ( as instructed in True &
Tidy’s device user manual) for a period of one (1) year from the date of purchase from True & Tidy or its
authorized resellers.
If such a defect arises and a return authorization request is received by True & Tidy within the applicable
Warranty Period, True & Tidy will, at its choice and to the extent permitted by law, either (1) repair the
defective Product at no charge, using a new or refurbished replacement parts or (2) replace the defective
product with a new or refurbished product. In the event of such a defect, to the extent permitted by law,
these are your sole and exclusive remedies. Shipping and handling charges may apply except where
prohibited by applicable law. Any replacement product will be warranted for the remainder of the
original warranty period or thirty (30) days, whichever is greater, or for any additional period of time that
may be required by applicable law.
To obtain a repair or replacement under the terms of this warranty, contact customer service for return
authorization. Please be sure to have your proof of purchase ready.
If you have any questions regarding this warranty, you may contact us through our website:
www.trueandtidy.com
Customers located outside of the continental US will be responsible for all international shipping charges
for your return or replacement.

Except to the extent prohibited by applicable law, True & Tidy shall not be liable for any incidental, indirect,
special or consequential damages, including, without limitation, loss of profits, revenue, resulting from any
breach of express or implied warranty or condition or under any other legal theory, even if True & Tidy has
been advised of the possibility of such damages. True & Tidy warranty and liability is only limited to
replacement of the defective item.
WARRANTY EXCLUSIONS AND LIMITATIONS
This Limited Product Warranty applies only to the original purchaser of the True & Tidy branded
Product that was purchased from True & Tidy directly or True & Tidy ‘s authorized reseller. Without
limiting the foregoing, the Limited Product Warranty does not apply to any (a) True & Tidy products
and services other than the Brand New True & Tidy branded products which are purchased directly
from True & Tidy or from True & Tidy‘s authorized reseller, (b)non- True & Tidy products, even if
included or sold with a Product, including, without limitation, any counterfeit products, (c) products
that are, or True & Tidy reasonably believes to be, stolen, (d) consumables (such as cleaning pads). This
Limited Product Warranty does not apply to third party products or accessories, including but not
limited to products with the “Made for True & Tidy” or “Works with True & Tidy” logos or advertising.
This Limited Product Warranty does not apply to a product or part of a product that has been replaced,
repaired, serviced, altered, refurbished or modified by anyone who is not authorized by True & Tidy,
nor does it apply to any cosmetic damage such as scratches and dents. In addition, this Limited
Product Warranty does not apply to damage or defects caused by (a) use with non- True & Tidy
products such as non- True & Tidy steamer liquid; (b) accident, abuse, misuse, mishandling, flood, fire,
earthquake or other external causes; (c) normal wear and tear or aging of the product such as
discoloration of product; or (d) operating the product (i) outside the permitted or intended uses
described by True & Tidy under True & Tidy‘s Product User Manual , (ii) not in accordance with
instructions provided by True & Tidy, or (iii) with improper voltage or power supply, water or other add-
on products.
No True & Tidy, authorized reseller, distributor, agent, reseller, or employee is authorized to make any
modification, extension or addition to this Limited Product Warranty. If any term contained herein is
held to be illegal, void or unenforceable, the legality or enforceability of the remaining terms shall not
be affected or impaired.
If you have any questions regarding this warranty, you may contact us through our website:
www.trueandtidy.com
LIMITATION OF DAMAGES

For cleaning tips, FAQ, customer service and replacement parts
www.trueandtidy.com
1-888-293-3492
[email protected]
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