Tuft & Needle Adjustable Frame User manual

Adjustable
Frame
Owner’s Manual

Tuft & Needle
735 Grand Avenue
Phoenix, AZ 85007
[phone]
[email protected]
tn.com

100-Night Trial
10-Year Limited Warranty
Safety
Introduction
Box Contents
Assembly
Disassembly & Transportation
Operation
Cleaning & Maintenance
Troubleshooting
Technical Data
Final Disposal
4
4
6
14
18
23
36
38
45
47
51
53
Table of Contents

4
100-Night Trial &
10-Year Limited Warranty
Thank you for purchasing a new Tuft &
Needle adjustable bed frame (hereinafter
the “bed frame” or “Product”). We hold
ourselves to high standards and are confident
that you’ll be pleased with your purchase.
However, if you are dissatisfied or if you
discover a defect in your bed frame, simply
review our 100-Night Trial Policy and 10-Year
Limited Warranty and, if you believe that
you are entitled to take advantage of their
terms, please contact us at [email protected].
All products are carefully inspected prior
to shipment. Please carefully inspect your
bed frame at the time of delivery. PLEASE
NOTE: If your bed frame or any of its
component arrive damaged, please notify
us within three (3) days of receipt of your
delivery; we will arrange for a replacement
or return/refund as necessary, and you will
not be responsible for any return fees or
shipping charges. Please reach out to us by
email at [email protected] or by phone at
877-842-2586 to report items that are
damaged upon delivery. We reserve the right
to request images of the damage. All claims
for damage ascertainable under initial
inspection must be made within three (3)
days after you receive delivery of the bed
frame; thereafter any physical damage to
the bed frame [parts as addressed above]
that you do not report within three (3) days
of delivery will invalidate the remainder of
your 100-night trial.
Please carefully read all of the product information, assembly instructions,
and safety information in this document, and keep it for future use.

5
100-Night Trial Policy
If within the first 100 nights of sleeping on your new Tuft & Needle
bed frame you’re not completely satisfied—for any reason—you may
return it, if it remains in like-new condition and is undamaged, for a
full refund. Damaged bed frames will not be accepted for return. If
you return a product under our 100-Night Trial Policy that we
originally shipped to an address in Alaska or Hawaii, we will be unable
to refund the shipping fees that you paid for the original delivery.
Please retain your bed frame packaging materials (safely out of the
reach of children and pets) to use in the event you wish to take
advantage of the 100-night trial.
Two-Person Assembly
The Adjustable Bed Frame, and certain individual pieces, can be
quite heavy, so please ask an adult to help you assemble it. Plus,
having two people to hold everything in place during assembly
makes it even easier than it already is! Bonus, your buddy is now
there to help you move the bed frame so you don’t drag or pull it
across the floor (which we greatly discourage).
Limited Warranty
For more information about your limited warranty, visit:
tuftandneedle.com/legal/warranty.

6
Safety

7
Overview
This Owner’s Manual was designed according to the UL 962 Standard
for Household and Commercial Furnishing. It contains safety
instructions. All users must read the Owner’s Manual. All users have
a responsibility to observe the safety instructions. Important accident
prevention advice is found in this chapter.
General Safety Information
The following safety regulations and obligations are valid when
handling the system:
• Do not operate the product unless it is in full working order
• Do not remove, change, bridge, or bypass any protection or
safety features
• Do not convert or modify the T&N Adjustable Frame without
written approval
• Do not use unauthorized spare parts for repair
• Only physically able adults are allowed to assemble the product
• Do not attempt to change or replace parts unless the product
is in a de-energized state
• Ensure that no children or animals are in the proximity of the
Bed Frame when operating it
• Ensure nothing obstructs the Bed Frame’s range of motion (e.g.
night stands or open windows)
• Do not sit directly on any Platform when operating the Bed
Frame. Distribute your weight evenly
Important Safety Information for
Your T&N Adjustable Frame (“Bed Frame”)

8
Intended Use
The T&N Adjustable Frame is an electrically
controlled Bed Frame. Its sole intended use
is described in this documentation. The T&N
Adjustable Frame is designed for indoor use
and household use only. Outdoor use is
forbidden. The Bed Frame is operated by a
Remote Control.
The T&N Adjustable Frame may only be used
with suitable mattresses. Suitable mattresses
must comply with Federal Register 16 CFR
Part 1633. If unsure, ask your mattress
provider if your mattress is compatible with
electrically adjustable Bed Frames. The Bed
Frame must not be used without a mattress,
or with water-based mattresses. The Bed
Frame may only be assembled and used by
adults. It is not designed for children or animals.
The recommended maximum load on the Bed
Frame is 1000 lbs (including the mattress).
Weight must be distributed evenly. No
individual Platform is designed to support
or lift this weight. Users should get in and
out of bed only when the Bed Frame is in a
flat (horizontal) position. Do not place your
entire weight on the head or foot section,
especially if the Bed Frame is in an elevated
position. Do not stand on the Bed Frame
or Platforms at any time. Exceeding the
recommended maximum load could damage
the product and void the warranty.
Usage outside of the intended use described
in this Owner’s Manual is only allowed with
written consent by Tuft & Needle. Improper
operation or usage outside of the intended
use can result in personal injury and damage
to the system. Liability and warranty claims
are void in cases of usage outside of the
intended use.
Hospital / Medical Disclaimer
The T&N Adjustable Frame is not designed to comply with medical or hospital
standards. It is therefore not suitable for domestic or commercial medical use.
• Do not use the Bed Frame near to tent type oxygen or therapy equipment
• Do not use the Bed Frame near to other potentially explosive gases

9
Reasonably Foreseeable Misuse
Reasonably foreseeable misuse with the The T&N Adjustable Frame
includes, but is not limited to:
• Using the Bed Frame as a climbing aid
• Jumping on the Bed Frame
• Allowing children or animals to climb on or under the Bed Frame
• Using the Bed Frame without a mattress or with a water-based
mattress
• Overloading the Bed Frame (max. load is 1000 lbs evenly
distributed)
• Continuous use of the Bed Frame (see below)
Target audience
This Manual is addressed to all adults responsible for assembling
the Bed Frame, who:
• Have (at least) basic technical knowledge
• Are physically able to lift the components
• Have fully read and understood this Owner’s Manual
NOTICE
The Bed Frame is not designed for continuous operation. If the
motors are overworked, the Bed Frame will time-out automatically
for several minutes. During this time, you will not be able to
operate the Bed Frame. Continued excessive use of the Bed Frame
can damage the product.
• Do not operate the Bed Frame continuously
• If the time-out is reached, do not operate the Bed Frame for at
least 6 minutes. This will reset the time-out

10
DANGER
The signal word DANGER indicates a hazardous situation which, if
not avoided, will result in death or serious injury.
DANGER
To reduce the risk of electric shock:
• Always unplug the Bed Frame from the electrical outlet
before cleaning
WARNING
The signal word WARNING indicates a hazardous situation which,
if not avoided, could result in death
or serious injury.
CAUTION
The signal word CAUTION indicates a hazardous situation which,
if not avoided, could result in minor or moderate injury.
NOTICE
The signal word NOTICE indicates a situation that will not lead to
personal injury, but could lead to damage to the product or the
environment.
Residual Risks
Residual risks are the risks that remain after all relevant safety
standards have been complied with. These have been evaluated
through a thorough risk assessment. Read all instructions before
assembling and operating the Bed Frame.
Explanation of Symbols & Signal Words

11
WARNING
To reduce the risk of burns, fire, electric shock, or injury to persons:
• Unplug the Bed Frame from the outlet before putting on or
taking off parts.
• Close supervision is necessary when the Bed Frame is used by,
or near children, invalids, or disabled persons.
• Use this Bed Frame only for its intended use as described in these
instructions. Do not use attachments not recommended by the
manufacturer.
• Never operate the Bed Frame if it or any parts have a damaged
Cable or Plug, are not working properly, have been dropped or
damaged, or dropped into water. Return the bed for examination
and repair or replace it.
• Keep all Cables away from heated surfaces.
• Never drop or insert any object into any opening.
• Do not use outdoors.
• Do not operate the Bed Frame where aerosol (spray) products are
being used or where oxygen is being administered.
• To disconnect the Bed Frame, turn all controls to the off position,
then remove plug from outlet.
•WARNING: Risk of injury – keep children away from the extended
foot support (or other similar parts).
•WARNING: Risk of electric shock –connect this furnishing to a
properly grounded outlet only. See Grounding Instructions.
WARNING
Moderate risk of death or serious injury
The Bed Frame can withstand a maximum load of 1000 lbs (evenly
spread, including mattress). Overloading the Bed Frame, or any
single Platform, may lead to death or serious injury.
• Do not overload the Bed Frame under any circumstances
• Do not stand on the Bed Frame• Do not apply the maximum
load to the Foot or Head Platforms.
• Do not sit on the mattress while the Bed Frame is in motion.
Distribute your weight evenly

12
WARNING
Moderate risk of death or serious injury
Opening electrical components, or attempting improper
conversions or modifications to electrical or mechanical
components on the Bed Frame may lead to death or serious injury.
• Do not convert or modify the T&N Adjustable Frame
• Never open electrical components
WARNING
Moderate risk of death or serious injury through crushing
Crawling, laying, or reaching underneath the Bed Frame may lead
to death or serious injury through crushing.
• Do not crawl, lay, or reach underneath the Bed Frame
WARNING
Moderate risk of death or serious injury in explosive
atmospheres
Operating the T&N Adjustable Frame in potentially explosive
atmospheres may lead to death or serious injury through explosions.
• Read the relevant directives to determine whether an
atmosphere is potentially explosive
• Do not operate the T&N Adjustable Frame in potentially
explosive atmospheres
SAVE THESE INSTRUCTIONS

13
WARNING
Moderate risk of death or serious injury through crushing
When the Bed Frame moves to a new position, it is possible that
persons will be crushed between the Bed Frame and foreign
objects. This may lead to death or serious injury.
• Do not store foreign objects underneath the Bed Frame
• Ensure nothing obstructs the Bed Frame’s range of motion (e.g.
night stands or open windows)
WARNING
Moderate risk of death or serious injury to children
Misuse of the Bed Frame around children may lead to death or
serious injury.
• Activate the Child Lock when children are present
• Keep children away from moving Platforms
• Do not allow children to play with the Bed Frame

14
Introduction

15
Preface
With the T&N Adjustable Frame, every effort has been made to
ensure your comfort and safety. Each Bed Frame is rigorously tested
to comply with all relevant safety standards and their requirements.
This Owner’s Manual is intended to enable persons to assemble and
operate the Bed Frame safely. However, incorrect installation of
the product, or usage outside of the intended use described in this
Owner’s Manual may lead to hazardous situations. In Chapter 1,
“Safety”, and throughout this Owner’s Manual, potential risks, their
consequences, and steps to avoid harm are explained.
Observing the safety instructions in this Owner’s Manual will help
you to avoid hazards and minimize damage to the system. All persons
involved in the assembly of the system must have the full product
documentation available to them at all times. Product documentation
consists of this Owner’s Manual and any other relevant documents
supplied by the manufacturer. Documentation must always be kept
complete and legible.
Do you need support?
If you are experiencing technical problems,
please contact our support team:
Phone: [phone]
E-Mail: [email protected]

16
Liability
The descriptions of product characteristics in this Owner’s Manual
are not a guarantee of the presence of these characteristics. Tuft &
Needle is not liable for damage or injury caused by:
• Improper product use
• Disregard of the documentation
• Unauthorized product alterations
• Improper work on and with theT&N Adjustable Frame
• Operation of damaged products
• Improperly performed repairs
• Unauthorized changes to the operating parameters
• Disasters, external influence, and force majeure
Tuft & Needle assumes no liability for technical or printing errors,
for deficiencies in this documentation, or for damages caused
directly or indirectly by the delivery, performance, or usage of
this documentation.
FCC Statement
The Radio Frequency for this product is 2.4 GHz
FCC Compliance
The T&N Adjustable Frame complies with FCC CFR 47 Part 15 Subpart
B/C. Operation is subject to the following conditions:
1. The product may not cause harmful interference
2. The product must accept any interference received, including
interference that may cause undesired operation
To comply with the FCC RF exposure compliance requirements,
you may not make any changes to the product or the antenna.
Changes to the antenna or the product could result in the product
exceeding the RF exposure requirements. This may void your
authority to use the product.

17
Electrical Grounding Instructions
This product is for use on a nominal 120-volt
circuit and has a grounding plug that looks
like the plug illustrated in sketch A (see below).
A temporary adapter that looks like the
adapter illustrated in sketches B and C can
be used to connect this plug to a 2-pole
Grounding pin
Grounded Outlet
Grounded
Outlet Box
Metal Screw
Tab for Grounding Screw
Adapter
A B C
receptacle as shown in sketch B if a properly
grounded outlet is not available. The
temporary adapter should be used only until
a properly grounded outlet (sketch A) can
be installed by a qualified electrician. The
rigid ear, lug, or the like extending from
the adapter must be connected to a
permanent ground such as a properly
grounded outlet box cover. Whenever the
adapter is used, it must be held in place by
a metal screw.
This product is double-insulated. Servicing a double-insulated product requires extreme care and knowledge of the system, and is to
be done only by qualified service personnel. Replacement parts for a double-insulated product must be identical to the parts they
replace. A double-insulated product is marked with the words "DOUBLE INSULATION" or "DOUBLE INSULATED". The symbol (square
within a square) may also be marked on the product.

18
Box Contents

19
Inspecting the Box(es)
Queen, King, and California King sizes are delivered in two boxes. The
Split King size comes in four boxes. The boxes contain all parts and
tools necessary to fully assemble and operate the system. Upon
opening the packaging, use this checklist to ensure all the parts are
present and in perfect condition. If any part is damaged or missing,
contact Tuft & Needle. You can find the relevant contact details at the
beginning of the Owner’s Manual. Ensure that the boxes are stored
in a flat position in a dry place at room temperature.

20
Component Overview
Side Rail (Right)1x
A
Side Rail (Left)1x
B
Leg4x
C
Crossbar2x
D
Power Converter1x
K
Crossbar Knob4x
E
Control Box1x
I
Power Cable1x
J