Tuft & Needle Contrast Platform Bed User manual

Contrast
Platform Bed
Limited Warranty
100 Night Trial
Care & Assembly Instructions
Formerly “Hybrid Frame”

Thank you for purchasing a new Tuft & Needle Contrast
Platform Bed Frame (hereinafter the “bed frame” or
“Product”). We hold ourselves to high standards and are
confident that you’ll be pleased with your purchase.
However, if you are dissatisfied or if you discover a defect
in your Product, simply review our 100-Night Trial Policy
and Limited Warranty and, if you believe that you are
entitled to take advantage of their terms, please contact
us at [email protected].
All products are carefully inspected prior to shipment.
Please carefully inspect your bed frame at the time of
delivery. PLEASE NOTE: If your bed frame or any part of
it arrives damaged, please notify us within three (3) days
of receipt of your delivery; we will arrange for a replacement
or return/refund as necessary, and you will not be respon-
sible for any return fees or shipping charges. Please reach
out to us by email at [email protected] or by phone at
877-842-2586 to report items that are damaged upon
delivery. We reserve the right to request images of such
damage. All claims for damage ascertainable under initial
inspection must be made within three (3) days after you
receive delivery of the Product; thereafter any physical
damage to the bed frame that you do not report within
three (3) days of delivery will invalidate the remainder of
your 100-night trial. For more information about your
limited warranty, visit tuftandneedle.com/legal/warranty.

Who and what does this Limited Warranty cover?
We stand behind our bed frame and offer a 12-Year
Limited Warranty to prove it. The terms of the Limited
Warranty are as follows:
Your new Tuft & Needle Product is covered by a 12-Year
Limited Warranty, which gives you specific legal rights.
You may have other rights, but those vary from state
to state. This Limited Warranty is not transferable and
covers you only if you (a) are the original purchaser
and current owner of the Product for which you are
seeking recourse under the Limited Warranty and (b)
purchased it directly from an authorized Tuft & Needle
distribution channel – namely, the website at TN.COM
(including purchases made while visiting a Tuft & Needle
showroom), and Amazon.com. The Limited Warranty
thus only applies during the period in which the Product
is owned and controlled by the original purchaser of that
Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO
THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international
shipping and logistics expenses, your bed frame must
be in the United States at the time you wish to take
advantage of the Limited Warranty.
This Limited Warranty is limited to material defects
resulting from defective materials or workmanship in the
Product you have purchased. Tuft & Needle will, for
12 years following the date of the original purchase, at
Tuft & Needle’s option in its sole discretion, repair or
replace, or provide a substitute for, any piece or part
of the Product found by Tuft & Needle to be defective
in material or workmanship. The Limited Warranty applies
under conditions of normal household use, but does
not apply in the case of: negligence, soiling, improper
cleaning, misuse, abnormal use, ordinary wear and tear,
dings, dents or scratches, accident or commercial
use. Color and variations are natural in wood and also
are not covered by the Limited Warranty.
Specifically, this Limited Warranty covers the following
defects, provided that they arise or appear in circum-
stances in which you have handled, maintained, and
used the Product only for its intended purpose and
have not subjected it to conditions likely to cause
deterioration or damage beyond normal wear:
Any physical flaw in the material or a manufacturing
defect that causes the bed frame or any component
part thereof to split, crack, break, or otherwise fail
under conditions of normal use and proper handling.
What will Tuft & Needle do?
We will repair or replace the defective Product or the
defective component(s) of the Product, if and as
applicable. In the case of a manufacturing defect in
a component of the Product, we may elect to repair
or replace the component rather than replace the entire
Product, and we reserve sole and complete discretion
12-Year Limited Warranty

over that election. If we elect to replace the Product or
component, we will replace it with the model, version,
color, or style available at the time of replacement,
which may be different in certain respects than the
original. If you wish to replace a defective Product with
a more expensive Product, you may be required to pay
the difference in price between the original Product
and the more expensive Product.
Any repair or replacement will not extend the original
period of limited warranty, nor will it constitute the
beginning of a new limited warranty period.
How long does the Limited Warranty coverage last?
This Limited Warranty for your new Tuft & Needle bed
frame lasts for twelve (12) years from the date of
purchase. We don’t pro-rate the terms (i.e., we don’t
reduce the total amount as time goes on).
What is not covered by this Limited Warranty?
This Limited Warranty does not cover changes to your
bed frame that are caused by or result from normal wear
and use, or changes or damage resulting from your
failure to care properly for the bed frame. Nor do we
cover changes caused by or resulting from circum-
stances or uses that go beyond the ordinary, intended
maintenance and household uses of a bed frame, or if
you use it in a manner incompatible with the care
instructions or the intended design and use. If you have
questions about proper maintenance and use of your
bed frame, please contact us at [email protected].
In addition, some degree of individualization of your Tuft
& Needle bed frame should be expected. Imperfections
that do not prevent ordinary use and enjoyment of the
Product by a reasonable person are not considered to be
defects. For example, surfaces may not be perfectly even,
and color, finish, and other kinds of aesthetic varia-
tions are natural in wood. These are not “defects” for
which you can seek a remedy under this Limited Warranty.
More specifically, this Limited Warranty excludes: (a)
minor imperfections and slight cosmetic flaws; (b) normal
wear and tear; (c) scratches, dings, dents, stains, soiling,
burns, and discoloration that occur over time; (d)
dampness or mold; (e) individual or personalized aller-
gies and sensitivities; (f) color and finish variations;
and (g) naturally occurring wood aromas.
In addition, this Limited Warranty does not cover
conditions resulting from abusive handling, misuse,
or neglect. Accordingly, the following circumstances,
if discovered upon inspection, will void your Limited
Warranty: (a) any unsanitary condition; (b) burns; (c)
physically abusing the Product; (d) attempting to clean
the Product in an inappropriate manner; and (e) improper
location of use or storage of the Product (including
storage in damp locations, areas infected with insects
or rodents, excessive heat or proximity to a heat source, or
any other unprotected storage areas); and (f) purchase
from resellers who are not authorized retailers.

100-Night
Trial Policy
PLEASE NOTE: Any physical damage to the bed frame
that you do not report to Tuft & Needle within three
(3) days of delivery of your bed frame will void the
remainder of the 100-night trial.
If within the first 100 nights of sleeping on your
new Tuft & Needle bed frame you’re not completely
satisfied—for any reason—you may return it, if it
remains in like-new condition and is undamaged,
for a full refund. Damaged bed frames will not be
accepted for return. If you return a product under
our 100-Night Trial Policy that we originally shipped
to an address in Alaska or Hawaii, we will be unable
to refund the shipping fees that you paid for the
original delivery. Please retain your bed frame
packaging materials to use in the event you wish to
take advantage of the 100-night trial.

►Wood components of bed frame do not require special
waxing or oiling. Never use solvents, harsh chemicals or
abrasives on their finishes. Clean as necessary with a clean
cloth and a solution of cool water and mild detergent. You
may also dust at any time with a clean, dry, soft cloth.
►To move the frame, we recommend that you please use
two people to lift it and avoid pulling or dragging the frame
across floors.
►Moisture and heat can damage a wood finish. To prevent
moisture damage, promptly wipe up any spills or any other
moisture. To prevent heat damage, avoid placing your
bed frame too close to heat sources such as HVAC vents
and radiators.
►Avoid dragging sharp or rough objects across the surface
of your bed frame, or it will become scratched.
Caring for your Contrast
Platform Bed Frame
►Wood legs may expand and contract with seasonal
humidity changes. Maintaining consistent humidity
levels will minimize movement in the wood and help
to prevent warping.
►Over time, air and sunlight may change the color of natural
wood. To prevent fading, avoid placing your bed frame in
direct sunlight.
►To move the frame, we recommend that you please
use two people to lift and carry the frame and place it
in the desired place. Avoid pulling or dragging the frame
across floors.
►Weight capacity: 800 lbs.

Parts
Hardware
x1 Headboard
x1 Headboard Rail x1 Footboard Rail
x1 Center Support Legx6 Slat
x1 Allen Wrench
x4 Wood Leg
x32 Bolts
(36 pieces for King and Cal King sizes)
x4 Bracket Nuts
(6 pieces for King and Cal King sizes)
x2 Headboard Bracket
(3 pieces for King and
Cal King sizes)
x1 Center Support Beam
x2 Siderail

Assembly
Arrange all frame parts on the floor. We recommend
placing them on a soft rug or carpet.
1
Questions about assembling your frame? Call us at 877-842-2586
This bed frame is heavy. For a safe and proper assembly, two-person assembly is recommended.

Insert wood leg into siderail.
Repeat step for all four legs.
x4
2
Using the tool and bolts provided,
fasten each leg to the siderail. Repeat
step for all four legs.
x4 3

Questions about assembling your frame? Call us at 877-842-2586
Insert small metal post that is located on
the bracket into the opening on the top-
side of the headboard rail.
Note: Three total brackets are included for
King and Cal King sizes
Fasten bracket to the headboard rail with
two bolts. Repeat this on each bracket.
4
5

(a) Attach the footboard rail to siderail by
aligning its bolts into the hook-shaped
hardware on the siderail. Repeat this
on both sides of the footboard rail.
(a) (b)
6
x2 x2
(b) Once locked into hook-shaped hard-
ware, tighten each bolt.

Questions about assembling your frame? Call us at 877-842-2586
Repeat previous step to attach headboard
rail to siderails.7
x2
x2

Thread the center support leg to the
center support beam.
8

Questions about assembling your frame? Call us at 877-842-2586
Attach center support beam to both head-
board rail and footboard rail with bolts.9

With another person, carefully lower
headboard and align holes with corre-
sponding brackets.
Note: King and Cal King bedframe sizes
include three total brackets.
10

Questions about assembling your frame? Call us at 877-842-2586
Secure headboard with bolts and
bracket nuts.11
x2
(x3 if King or Cal King sizes)

x12
Lower each slat into frame by aligning slat’s
notches with the frame’s corresponding
threaded rods.
12

Questions about assembling your frame? Call us at 877-842-2586
x12
Tighten two bolts into the frame’s threaded
rod to secure each slat. Repeat this for
every slat.
When all slats are tightened down, you’re
finished. Good night!
13

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