Warranty terms for saunas and sauna products
Effective from 1.04.2022
1. definitions
1.1 "Manufacturer" is Auroom OÜ (registration code 14867010).
1.2 "Product" means a sauna or sauna product (including a sauna bath, sauna door or sauna
accessory) manufactured by the Manufacturer for indoor or outdoor use, whether prefabricated or
assembled.
1.3 "Seller" means an authorised reseller of the Manufacturer.
1.4 "Customer" is the person who has purchased the Product from the Seller for its intended use.
1.5 "Defect" means a failure or defect in the Product (including a manufacturing or material defect)
that prevents the Product from being used as intended.
2. content and scope of the warranty
2.1 "Warranty" means the obligation of the Manufacturer to remedy Defects notified to it by the
Customer or the Seller during the Warranty Period and caused by the acts or omissions of the
Manufacturer, or to reimburse the Customer or the Seller for the costs incurred by the Customer or
the Seller, with the prior agreement of the Manufacturer, in remedying such Defects. The method
of remedying the Defect shall be at the discretion of the Manufacturer.
2.2 The warranty does not apply to third parties to whom the Customer has transferred the Product.
A Customer who is not a consumer is not covered by the Warranty unless the Manufacturer has
previously confirmed this to the individual Customer in a form that can be reproduced in writing. A
Consumer Customer who has purchased the Product directly from the Manufacturer shall be subject to
the warranty terms contained in the sales contract instead of the Warranty.
2.3 The "Warranty Period" is 2 years from the date of delivery of the Product to the Customer who is
a consumer, but not more than 3 years from the date of manufacture of the Product. Unless the
Customer or the Seller proves to the Manufacturer the date of delivery of the Product to the Customer,
the Warranty Period shall be 2 years from the date of the conclusion of the sales contract for the
Product with the Customer. If neither the Customer nor the Seller proves to the Manufacturer the date
of conclusion of the sales contract for the Product with the Customer, the Warranty Period shall be 2
years from the date of manufacture of the Product. If the Manufacturer replaces a Product with a
Defective Product, the Warranty Period shall be 2 years from the date of delivery of the replaced
Product to the Customer. If the defective Product is repaired by the Manufacturer, the Warranty Period
shall be 2 years from the date of repair in respect of the repaired Defect.
2.4 The Warranty does not cover:
(a)Defects that are not caused by the acts or omissions of the Manufacturer, including where (i)
the Product has not been installed in accordance with its installation instructions; (ii) the
Product has not been used in accordance with its instructions for use and maintenance; (iii) the
Product has been stored in an unsuitable manner (including being exposed to the elements, high
temperature fluctuations, or excessive humidity, being stacked, etc.); (iv) the Product has been
damaged during installation or use; (v) the Defect has been caused by the use with the Product
of equipment or components other than those supplied by the Manufacturer, or by a failure of
such equipment or components; or (vi) the Defect has been caused by force majeure,
unforeseeable events or extraordinary weather conditions (e.g. vandalism, fire, flood);
(b)natural wear and tear that occurs during the intended use of the Product;
(c)naturally occurring and expected characteristics of wood materials (differences in wood grain,
knots, slight variations in tone) and phenomena that occur naturally during use of the Product
(shrinkage and expansion due to temperature and humidity, moderate deformation) and the
visual disturbances they may cause; nor
(d)Defects (including transport damage) that would have been detectable by visual inspection
prior to installation of the Product.