
Turbines Incorporated Cryogenic Flow Delivery System CDS1000 Manual (Rev E)
CDS1000 Page 18
Return Policy
All Returns:
For all returns: (a) a return request must be made to Turbines R&D LLC Customer Service with type of Product, quantity, price
paid, invoice number and date of purchase; (b) a Turbines R&D LLC Return Material Authorization (RMA) number must be
obtained from Turbines R&D LLC Customer Service prior to the return; (c) the returned Product must be clearly marked with the
RMA number on the outside of the packaging and on the packing list; (d) all components and parts of a meter or accessory that
have been in contact with any product(s) must be drained and flushed prior to return to Turbines R&D LLC Customer Service;
(e) a Material Safety Data Sheet for the product(s) must be attached to the outside of the packaging and included with the packing
list; (f) Customer shall be responsible for freight in connection with the return; (g) unless other freight arrangements are agreed to
by Turbines R&D LLC Customer Service, the returned Product must be shipped to Turbines R&D LLC freight prepaid and any
replacement or repaired Product shall be shipped to the Customer freight collect; and (h) return acceptance and credit are subject
to inspection of the returned Product by Turbines R&D LLC. Product returned for credit must be unused, undamaged and
complete, in salable condition, and in its original box or packaging. Credits may not be deducted unless and until a credit memo
has been issued by Turbines, Inc. Turbines R&D LLC retains the right to refuse to accept the return of any Product that is
returned without complying with its return policy. Turbines R&D LLC reserves the rights to refuse any shipment that does not
comply with Turbines R&D LLC return policy.
Warranty Claim:
If requested by Turbines R&D LLC, Product that is the subject of a warranty claim must be returned to Turbines R&D LLC. If
the warranty claim is approved, replacement or repair of the defective Product or refund or credit of the purchase price of the
defective Product, as the case may be, is typically made within 30 days after receipt of the Product by Turbines R&D LLC. If the
warranty claim is not approved, the return will be treated as a Non-Warranty Repair as provided below.
Non-Warranty Repair:
If a Product is returned for repair, Turbines R&D LLC will provide an estimate of the repair charges on a time and materials basis
and the time required to make the repair. If any repair estimate exceeds 60% of the price of a new unit, the customer will be
notified and quoted the price of a new unit. If Customer authorizes the repair, Turbines R&D LLC will proceed with the repair on
a time and materials basis. If Customer does not authorize the repair, Turbines R&D LLC will impose an inspection and
evaluation charge per unit. This fee can be waived if the following conditions are met:
1) Purchase of a replacement unit. Paperwork required if outside the Turbines R&D LLC system.
2) Prior negotiations or contracted pricing
Determination of repair capability of any product return is at Turbines R&D LLC discretion due to product condition, attempted
customer rework/modification, product discontinuance or any uneconomical or reliable repair outcome.
Expedited Orders/Repairs:
At Customers’ request, Turbines R&D LLC may provide expedited service for both orders and repairs. An expedite fee will be
applied at the time of request unless otherwise noted by a Turbines R&D LLC representative.
Wrong Product/Excess Quantity Shipped:
If the wrong Product or excess quantity is shipped, the wrong Product or excess quantity may be returned by Customer for credit
within 30 days after date of shipment. If more than 30 days has elapsed since the date of shipment, the return will be treated as an
Other Returns for Credit as provided below. If the wrong Product/excess quantity claim is approved, credit for the returned
Product and return freight is typically made within 30 days after receipt of the Product by Turbines R&D LLC
Other Returns for Credit:
Except as provided above under Wrong Product/Excess Quantity Shipped, returns for credit (i) must be requested within 90 days
after the date of shipment, (ii) are subject to restocking charges, and (iii) are at the sole discretion of Turbines R&D LLC. Custom
and other non-standard Products are non-returnable. For individual meters and accessories, the minimum restocking charge is
20% of the original purchase price. If the return for credit is approved, credit for the returned Product less restocking charges is
typically made within 30 days after receipt of the Product by Turbines R&D LLC
Turbines R&D Return Information:
Address: Turbines R&D 112 Lumber Lane Seneca, SC 29672
Phone: 1.864.882.4544
Fax: 1.864.882.4457