Twin-Star International 18EF020GAA User manual

ATTENTION
IF YOU HAVE ANY PROBLEMS OR QUESTIONS, EMAIL
OR CALL CUSTOMER SERVICE BEFORE YOU RETURN
THIS PRODUCT TO THE STORE WHERE IT WAS PURCHASED.
For Customer Service: email: par[email protected]
in English Call: 866-661-1218
in Spanish Call: 866-661-1218
in French Call: 866-374-9203
ATENCIÓN
SI TIENE ALGÚN PROBLEMA O PREGUNTAS,
ENVÍE UN MENSAJE DE CORREO ELECTRÓNICO O LLAME AL SERVICIO
DE ATENCIÓN AL CLIENTE ANTES DE DEVOLVER
ESTE PRODUCTO A LA TIENDA EN LA QUE LO COMPRÓ.
Servicio de atención al cliente: Correo electrónico: par[email protected]
Línea para llamadas en inglés: 866-661-1218
Línea para llamadas en español: 866-661-1218
Línea para llamadas en francés: 866-374-9203
STOP STOP
PARE PARE
ATTENTION
SI VOUS AVEZ DES PROBLÈMES OU QUESTIONS,
ENVOYEZ UN COURRIEL AU SERVICE À LA CLIENTÈLE OU APPELEZ LE
SERVICE À LA CLIENTÈLE AVANT DE RETOURNER
CE PRODUIT OÙ VOUS L’AVEZ ACHETÉ.
Pour le service à la clientèle : courriel : par[email protected]
pour le service en anglais, composez le 866-661-1218
pour le service en espagnol, composez le 866-661-1218
pour le service en français, composez le 866-374-9203
ARRET ARRET
INSTRUCTION MANUAL ENCLOSED
MANUEL D’INSTRUCTION Á L’INTÉRIEUR
MANUAL DE INSTRUCCIONES ADJUNTO
INSTRUCTION MANUAL ENCLOSED
MANUEL D’INSTRUCTION Á L’INTÉRIEUR
MANUAL DE INSTRUCCIONES ADJUNTO

CONSUMER SAFETY INFORMATION
PLEASE READ THIS MANUAL BEFORE INSTALLING
AND OPERATING THIS APPLIANCE
WARNING!!
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED
EXACTLY, AN ELECTRIC SHOCK OR FIRE MAY RESULT CAUSINGP
ROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPORS
AND LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.
Twin-Star International, Inc.
Delray Beach, FL 33445
Made in China
Printed in China
ELECTRICFIREPLACE
INSER T
HOMEOWNERS OPERATING MANUAL
MODELS: 18EF020GAA, 23EF020GAA,
23EF020GRA, 28EF020GRA & 33EF020GRA
ALSO Requires-
Wood Fireplace Mantel
VENTFREEFIREPLACEWITHHEATER
Thank you and congratulations on your purchase ofaTwin-Star International, Inc.
(Twin-Star) fireplace. Please read the Installation&Operating Instructions before using
this appliance.
IMPORTANT: Read all instructions and warnings carefully before starting installation.
Failure to follow these instructions may result inapossible electric shock, fire hazard
and/or injury and will void the warranty.
Installation of Electric Fireplace Insert, should take 15 minutes. The only tool required is a
Phillips head screwdriver, not supplied with this unit.
ATTENTION
E-1
U.S.A.
E-mail: par[email protected]m
In English Call: 866-661-1218
In French Call: 866-374-9203
In Spanish Call: 866-661-1218
For Customer Service:

IMPORTANT INSTRUCTION
SAVE THESE
INSTRUCTIONS
E-2
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns,
do not let bare skin touch hot surfaces. If provided,
use handles when moving this appliance. Keep
combustible materials, such as furniture, pillows,
bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of this appliance.
WARNING: In order to avoid overheating, do not
cover the heater. It cannot be used in wardrobe.
3. CAUTION: Whenever the heater is left operating
and unattended, extreme caution is necessary if
children or invalids are nearby.
4. The appliance is not to be used by children or
persons with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge,
unless they have been given supervision or
instruction.
5. Children being supervised not to play with the
appliance.
6. If possible, always unplug this appliance when
not in use.
7. Do not operate any heater with a damaged cord or
plug or after the appliance malfunctions, or if it has
been dropped or damaged in any manner.
8. If the supply cord is damages, it must be replaced
by the manufacture, its service agent or similarly
qualified persons in order to avoid a hazard.
9. Any repairs to this fireplace should be carried out
by a qualified service person.
10. Under no circumstances should this fireplace
be modified. Parts having to be removed for
servicing must be replaced prior to operating this
fireplace again.
11. Do not use outdoors.
12. This heater is not intended for use in bathrooms,
laundry areas and similar indoor locations. Never
locate this appliance where it may fall into a
bathtub or other water container.
13. Do not run cord under carpeting. Do not cover
cord with throw rugs, runners or the like. Arrange
cord away from traffic areas and where it will not
be tripped over.
14. To disconnect this appliance, turn controls to the
off position, then remove plug from outlet.
15. Connect to properly grounded outlets only.
16. This appliance, when installed, must be electrically
grounded in accordance with local codes or, in the
absence of local codes, with the current CSA C22.1
Canadian Electrical Code or for U.S.A. installations,
follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.
17. There is a thermostat limiter inside the heater.
When the inner temperature over heating or occur
abnormal heating, the thermostat protective device
would cut off power supply to avoid the fireplace
damaged or risk of fire.
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire,
electrical shock, and injury to persons including the following:
18. The heaters must not be located immediately
below a socket-outlet.
19. Do not insert or allow foreign objects to enter any
ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the appliance.
20. To prevent a possible fire, do not block air intakes
or exhaust in any manner. Do not use on soft
surfaces, like a bed, where opening may become
blocked.
21. This appliance has hot and arcing or sparking parts
inside. Do not use it in areas where gasoline, paint
or flammable liquids are used or stored. This
fireplace should not be used as a drying rack for
clothing. Christmas stockings or decorations should
not be hung in the area of it.
22. Use this appliance only as described in the
manual. Any other use not recommended by the
manufacturer may cause fire, electric shock or
injury to persons.
23. Avoid the use of an extension cord because the
extension cord may overheat and cause risk of
fire. However, if you have to use an extension
cord, the cord must be No.14 AWG minimum size
and rated not less than 1875 Watts. The extension
cord must be a three wire cord with grounding type
plug and cord connection. The extension cord shall
not be more than 20 feet (6 m) in length.
24. See Figure 1 for the follow directions.
This heater is for use on 120 volts. The cord has a
plug as shown in figure 1. See Figure 1 for grounding
instruction. An adapter as shown at C is available for
connecting three-blade grounding type plugs to two-slot
receptacles. The green grounding plug extending from
the adapter must be connected to a permanet ground
such as a properly gounnded outlet box. The adapter
should not be used if a three-slot grounded receptacle
is available.
Figure 1
GROUNDING PIN
METAL SCREW
COVER OF GROUNDED
OUTLET BOX
B
A
C
GROUNDING PIN
D
ADAPTER
GROUNDING
MEANS

Emberbed
Heater/Blower Assembly
Control Panel Circuit Board
Main PCBA
Front Projection Screen
Flame Generator Drive Motor
Flame Generator/Spinner
Decorative Brick Panels
Remote Control - 3 Buttons
INSTALLATION INSTRUCTION
E-3
Figure 2
REAR VIEW OF FIREPLACE
INSERT
MOUNTING
BRACKET
18EF020GAA 23EF020GRA 28EF020GRA 33EF020GRA
Position your completed mantel close to its
final location. Make sure you can access the back of
the mantel as your Electric Fireplace Insert will be
installed from the back.
Using a Phillips head screwdriver, remove the screws
and the metal mounting brackets attached on either
side of the fireplaces center opening. Next unpack
the Electric Fireplace Insert carefully. Position the insert
behind the fireplace with front facing the wood mantel.
With the help of an adult assistant, lift the Insert and
gently slide it into the opening in the mantel until the
flange is flush against the inside of the mantel. Make
sure insert is centered left and right in the opening. Be
careful when placing insert and adjusting, bottom of
insert could scratch the finish of the base/hearth
of your fireplace. Re-attach the mounting brackets
with the Phillips head screwdriver, and supplied
screws. DO NOT OVER TIGHTEN.
With the help of an assistant, carefully lift completed
unit and place it with the front facing out in the final
location you have chosen for your fireplace.
Make sure to secure the electrical cord before lifting
or moving completed fireplace. When choosing a final
location, make sure you will have clear access to a
grounded electrical outlet.
Read and follow all instructions in this manual before
operating your new fireplace.
ELECTRIC
FIREPLACE
INSERT
Part Name
Heat On/Off Switch – Black Toggle
Main Power Switch – Red Toggle
Knob for Heater Temperature control
Heat Hi/Low Switch – Black Toggle
PARTS LIST
Flame On/Off Switch - Black Toggle
23EF020GAA

MANTEL LOCATION
When choosing a location for your new fireplace,
ensure that the general instructions are followed.
Also, for best effect, install the fireplace out of
direct sunlight.
Cold climate installation recommendation:
when installing this unit against a
non-insulated exterior wall or chase, it is
mandatory that the outer walls be insulated
to conform to applicable insulation codes.
ELECTRICAL CONNECTION
A 15 AMP, 120 Volt, 60 Hz circuit with a
properly grounded outlet is required. Preferably, the
fireplace will be on a dedicated circuit as other
appliances on the same circuit may cause the circuit
breaker to trip or the fuse to blow when the heater is
in operation. The unit comes standard with 6 feet
(1.8 m) three wire cord, exiting from the rear of the
fireplace. Plan the installation to avoid the use of
an extension cord. If an extension cord must be
used, it must be a minimum 14 AWG ; three wires
with grounding type plug connector and rated
not less than 1875 Watts. The cord shall not be
more than 20 feet (6 m) in length.
ELECTRICAL SPECIFICATIONS
Voltage: 120VAC, 60Hz
Amps: 11.7 Amps
Watts: 1400 Watts
CLEARANCE TO COMBUSTIBLES
Keep electrical cords, drapery, furniture and other
combustibles at least 3 feet (0.9 m) from the front of the
heater and away from the sides.
CLEANING TRIM
Clean the metal trim using a soft cloth, slightly
dampened with citrus oil based product and buff with
a clean soft cloth. DO NOT use brass polish or
household cleaners as these products will damage
the metal trim. Citrus oil based products can be
obtained at supermarkets or hardware stores.
MAINTENANCE
The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and
require no further lubrication. However, periodic cleaning/vacuuming of the fan/heater unit is recommended.
Make sure the unit is turned OFF and unplugged whenever you are cleaning the heater or fireplace.
WARNING: Make sure the power is turned off before proceeding. Any electrical repairs or
rewiring of this unit should be carried out by a licensed electrician in accordance with
national and local codes.
If repairing or replacing any electrical component or wiring, the original wire routing, color
coding and securing locations must be followed.
WARNING: Electrical outlet wiring must comply with local building codes and other applicable
regulations to reduce the risk of fire, electrical shock and injury to persons.
WARNING: Do not use this fireplace if any part of it has been under water. Immediately call a
qualified service technician to inspect the fireplace and replace any part of the electrical system.
Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk
of fire, electrical shock or personal injury.
MAINTENANCE
The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and
require no further lubrication. However, periodic cleaning/vacuuming of the fan/heater unit is recommended.
Make sure the unit is turned OFF and unplugged whenever you are cleaning the heater or fireplace.
WARNING: Make sure the power is turned off before proceeding. Any electrical repairs or
rewiring of this unit should be carried out by a licensed electrician in accordance with
national and local codes.
If repairing or replacing any electrical component or wiring, the original wire routing, color
coding and securing locations must be followed.
WARNING: Electrical outlet wiring must comply with local building codes and other applicable
regulations to reduce the risk of fire, electrical shock and injury to persons.
WARNING: Do not use this fireplace if any part of it has been under water. Immediately call a
qualified service technician to inspect the fireplace and replace any part of the electrical system.
Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk
of fire, electrical shock or personal injury.
TROUBLE SHOOTING GUIDE
Warning: During any service of this appliance, the power to the unit must be turned off.
First turn the main power switch to the “OFF” position. Then remove the electrical plug from
the wall outlet.

OPERATING INSTRUCTIONS CONTROL FUNCTIONS
HEAT ON (18/23EF020GAA ) -
Press this switch can turn ON and OFF heater output. And this switch must be in ON position for HEAT-HI
switch functions to work.
HEAT HI (18/23EF020GAA ) -
The HEAT HI switch can turn on high heat and double output.
FLAME (18/23EF020GAA )-
The flame control switch can turn ON and OFF the flame brightness.
Figure 4
Figure 5
23EF020GRA
28EF020GRA
33EF020GRA
Model#
Model#
Figure 3
Model#
18EF020GAA
23EF020GAA
E-5
POWER (23/28/33EF020GRA) -
The POWER switch supplies power to all of the functions of the fireplace. This switch must be in the on position
for any of the functions including the remote to work.
TEMPERATURE (23/28/33EF020GRA) -
The Temperature control knob is used to set up the room temperature. The further the knob is rotated clockwise,
the higher the set point temperature will be. Turning the knob counter clock-wise will lower the set temperature.
Use this function to help regulate the ambient temperature.
HEATER (23/28/33EF020GRA) -
Your fireplace consists of a fan forced wire element type heater. The HEATER switch turns the heater ON and OFF.
The blower starts to work and blow hot air when turn on this button.
FLAME (23/28/33EF020GRA)-
Each time the flame button is pressed, the intensityof the flame decreases. There are six brightness levels you can
cycle through including the OFF setting.
DOWN LIGHT (28/33EF020GRA ONLY) -
The DOWNLIGHT switch turns on thedown light that illuminate inside of the firebox.
HEAT- ON HEAT- HI FLAME
TEMPERATURE
TEMPERATURE HEATER
HEATER OFF
FLAME
OFF
FLAME POWER
POWER
DOWN LIGHT
OPERATION INSTRUCTIONS WITHOUT REMOTE
TO ACCESS CONTROL PANEL-
Control panel can be accessed at upper-right corner of insert by pushing and lifting up the small door.
OPERATION INSTRUCTIONS WITH REMOTE

Figure 6
REMOTE CONTROL FUNCTIONS
E-6
REMOTE CONTROL FEATURES WORK SEAMLESSLY WITH CONTROL PANEL FUNCTIONS
3 BUTTONS REMOTE
23EF020GRA, 28EF020GRA & 33EF020GRA
MODELS ONLY
See Figure 6
POWER
HEATER
FLAME
NOTE: PLEASE OPERATE REMOTE TRANSMITTER AT A SLOW
MEASURED PACE. PRESS THE REMOTE CONTROL BUTTONS
WITH AN EVEN MOTION AND GENTLE PRESSURE. REPEATEDLY
PRESSING BUTTONS IN RAPID SUCCESSION MAY CAUSE THE
TRANSMITTER TO MALFUNCTION.
FLAME
HEATER
POWER
ELECTRIC FIREPLACE REMOTE
NOTE: The insert Main Power Switch must be switched
ON in order for the Remote Control to function.
The Power button will put the insert in a standby
mode. This will turn off all functions at once but
will hold the settings in memory. By pressing the
button again the unit will turn on at the same settings.
Each time the flame button is pressed, the intensity
of the flame decreases. There are six brightness
levels you can cycle through including the OFF setting.
This button will turn the power to the heater and
blower ON and OFF. The blower starts to work and
blow hot air when turn on this button. The rotary switch
(TEMPERATURE) controls the thermostat feature
to help regulate your room’s temperature accordingly.
NOTE: This remote control uses 1 CR2032 Lithium lon button cell battery (Included). Never dispose of
batteries in fire, except under conditions of controlled incineration. (Failure to observe this precaution may
result in an explosion.)
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Modifications not approved by the party responsible for compliance could void user’s authority to
operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.

E-7
TROUBLE SHOOTINGGUIDE
SOLUTION
PROBLEM
1. No power. Turn on all switches and don’t work.
2. Flame switch is at “ON” position, no glow and
flame.
3. Logs glow, flame effect does not work.
4. Have flame effect , but heater does not blow
warm air.
5. Heater doesn’t work, while HEAT-ON switch
is at the “ON” position.
1a. Check that unit is plugged into a standard 120V power outlet.
2a. Please try to turn on/off flame switch several times first, if still
no flame, please call customer service.
3a. Open back of unit. Check to see if spindle was connected to the
motor.
3b. Check to see if spindle motor is running. If not, call
customer service.
4a. Check that HEAT-ON switch is at “ON” position.
5a.Turn all switches to the “OFF” position and unplug the unit from
the wall outlet for 5 minutes. After 5 minutes plug the unit back
into wall outlet, and operate as normal.
TROUBLE & SHOOTING GUIDE
SOLUTION
PROBLEM
1. No power, main switches do not light up.
2. Main power switch light up, but no flame
effect.
3. Down lights do not light up.
4. Have flame effect , but heater does not blow
warm air.
5. Heater doesn’t work, but Power and Heater
switches are at the “ON” position and
thermostat is set on “HI”.
1a. Check that unit is plugged into a standard 120V outlet.
1b. Check that Main Power Switch is in “ON” position.
4a. Make sure that thermostat is turned toward the “HI” position.
4b. Try to turn on/off HEATER button several times to make sure
it is at “ON” position.
5a.Turn all switches to the “OFF” position and unplug the unit from
the wall outlet for 5 minutes. After 5 minutes plug the unit hack
into wall outlet, and operate as normal.
MODELS: 18EF020GAA & 23EF020GAA
MODELS: 23EF020GRA & 28EF020GRA & 33EF020GRA
2a. Try to turn on/off flame switch several times.
2b. Open the top and back panel to check if the flame spindle was
fall off from spindle motor.
3a. Try to turn on/off downlight switch several times.

BASIC WARRANTY
IF WARRANTY SERVICE IS NEEDED
1 YEAR LIMITED WARRANTY
Twin-Star ™ Electric Fireplace Models
Twin-Star International, Inc.
Delray Beach, FL 33445
Made in China
Printed in China
© 2009, Twin-Star International, Inc.
E-8
Twin-Star International, Inc. (hereinafter referred to
collectively as the (“Company”) warrants that your
new Twin-Star Electric Fireplace is free from
manufacturing and material defects for a period of
one year from date of purchase, subject to the
following conditions and limitations.
1. This electric fireplace must be installed and
operated at all times in accordance with the
installation and operating instructions furnished
with the product. Any unauthorized repair, alteration,
willful abuse, accident, or misuse of the product
shall nullify this warranty.
2. This warranty is non-transferable, and is made to
the original owner, provided that the purchase was
made through an authorized supplier of the company.
3. The warranty is limited to the repair or replacement
of part(s) found to be defective in material or
workmanship, provided that such part(s) have been
subjected to normal conditions of use and service,
after said defect is confirmed by the Company’s
inspection.
4. The Company may, at its discretion, fully discharge
all obligations with respect to this warranty by
refunding the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation,
or other related costs/expenses arising from defective
part(s), repair, replacement, or otherwise of same,
will not be covered by this warranty, nor shall the
Company assume responsibility for same.
6. The owner/user assumes all other risks, if any,
including the risk of any direct, indirect or
consequential loss or damage arising out of the
use, or inability to use the product, except as
provided by law.
7. All other warranties – expressed of implied –
with respect to the product, its components and
accessories, or any obligations/liabilities on the
part of the Company are hereby expressly excluded.
8. The Company neither assumes, nor authorizes any
third party to assume, on its behalf, any other
liabilities with respect to the sale of the Twin-Star
product.
9. The warranties as outlined within this document
do not apply to non Twin-Star accessories used in
conjunction with the installation of this product.
This warranty is void if:
a. The fireplace is subjected to prolonged periods of
dampness or condensation.
b. Any unauthorized alteration, willful abuse,
accident, or misuse of the product.
c. You do not have the original receipt of purchase.
For update and revisions to this manual
please see our website
www.twinstarhome.com/instructions
U.S.A.
Contact the company, at [email protected],
or call 866-661-1218 in English, 866-374-9203 in
French, 866-661-1218 in Spanish.Make sure you have
your warranty, your sales receipt, location of purchase
and the model/serialnumber of your Twin-Star products.
For Customer Service:
E-mail: [e-mail]
In English Call: 866-661-1218
In French Call: 866-374-9203
In Spanish Call: 866-661-1218
10. This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state.

RENSEIGNEMENTS SUR LA SÉCURITÉ
VEUILLEZ LIRE CE GUIDE AVANT D’INSTALLER
ET D’UTILISER CET APPAREIL
AVERTISSEMENT!!!
NE PAS SUIVRE À LA LETTRE LES RENSEIGNEMENTS INDIQUÉS
DANS CE GUIDE POURRAIT ENTRAÎNER UN CHOC ÉLECTRIQUE, UN
INCENDIE, DES BLESSURES OU LE DÉCÈS
NE PAS CONSERVER OU UTILISER D’ESSENCE OU TOUT AUTRE
LIQUIDE OU SOURCE DE VAPEURS INFLAMMABLES PRÈS DE CET
APPAREIL OU DE TOUT AUTRE APPAREIL DU MÊME TYPE.
Twin-Star International, Inc.
Delray Beach, FL 33445
U.S.A.
Fabriqué en Chine
Imprimé en Chine
FOYER É L E C T RIQU E
ENCASTRABLE
MANUEL DU PROPRIÉTAIRE
MODÈLES: 18EF020GAA, 23EF020GAA,
23EF020GRA, 28EF020GRA ET 33EF020GRA
Exige AUSSI-
Manteau en bois pour foyer
FOY E R É L E C T R I QUENON R A C CORDÉ AV E C CHAUFFAGE
Nousvousremercionsetvousfélicitonsd’avoirachetéunfoyerdemarqueTwin-Star
International,Inc.(Twin-Star).Veuillezlirelesinstructionsd’installationetd’utilisation
avantdefairefonctionnercetappareil.
IMPORTANT: Veuillezlireattentivementtouteslesinstructionsettouslesavertisse-
mentsavantdecommencerl’installationdel’appareil. Nepasseconformeràcesinstruc-
tionspourraitentraînerunchocélectrique,unrisqued’incendieet/oudeblessure,enplus
d’annulerlagarantie.
L’installationdufoyerencastrabledevraitprendre15minutes.Vousn’aurezbesoinque
d’untourneviscruciforme,nonfourni.
ATTENTION
F-1
Courriel: par[email protected]
en anglais,composez le : 866-661-1218
en français,composez le : 866-374-9203
en espagnol,composezle :866-661-1218
Pourleserviceàla clientèle :